2020 ORGANIZATION AND TALENT

DEVELOPMENT GUIDE
Your guide to professional development
and education opportunities
 To make the most of your time spent away from
clients, teams and projects, this comprehensive
guide includes a robust overview of the firm’s
leadership learning programs and education
opportunities. Plan and prioritize how you’ll take
advantage of these professional and networking
opportunities across the spectrum of refining your
practice, growing your business and expanding
your network.

It has been divided into sections:

Overview
Programs
Contact
Information
Table of Contents

Overview

About Us 4
Tools 5
MyLearning 6
Core Programs 7
Guiding Behaviors 8
Applying Guiding Behaviors 9
Diversity and Inclusion 10

Programs

RJ WOW 11
RJF Branch Experience 12
Support Your Growth 13
Self-Leadership 14
Clifton Strengths 15
Ethical Workplace for Associates 16
Ethical Workplace Leadership 17
Manager Essentials 18
Foundations of Leadership 19
Situational Leadership II 20
Advanced Leadership Program 21

Contact Information

Contact Information 21

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 About Us

Mission and Vision

Raymond James has always been a different kind of financial services firm –
one that understands that its greatest competitive advantage is its people.
Our associates are more than the heart and soul of our firm – they’re the key
to its continued success. That’s why Organization and Talent Development is
committed to:

• Building leadership capabilities to accelerate business performance

• Preserving our culture and creating a competitive workforce
• Promoting a diverse and inclusive culture
• Supporting a culture of compliance and mitigating regulatory risk
• Promoting greater career development and growth

All in support of…Growing Raymond James.

HIGH
POTENTIAL
DEVELOPMENT

TALENT
LEADERSHIP
PRACTICES &
DEVELOPMENT
RESOURCES

ORGANIZATION
&
TALENT
DEVELOPMENT

PERFORMANCE FIRM-WIDE
MANAGEMENT LEARNING

DIVERSITY,
INCLUSION &
ENGAGEMENT

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Tools

Career Planning

Learn how to plan your career, connect with colleagues, develop your skills
and act on opportunities across the firm with these helpful links and
resources. PLAN, CONNECT, DEVELOP, ACT

Manage associates throughout the employment lifecycle, understand

appropriate actions related to company policies and find resources for your
own development. HIRE, ENGAGE, DEVELOP, RETAIN, DEPLOY

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 MyLearning
Discover how this system allows you to search, browse and learn the skills
necessary to be successful in the workplace and financial services industry

Let’s Grow Together

Raymond James has relevant, business skills and financial industry education
that is innovative and engaging. Launch MyLearning, click the Library and
select Business Skills or Financial Industry to view a list of available
courses. Search over 350 courses on industry, professional development,
technical skills, and continuing education. To register for a course or to view
all courses, access MyLearning.

Business Skills
Raymond James has relevant, business skill education that is innovative and
engaging. Courses are online, self-paced, and combine insights from industry
experts to ensure the education is relevant and effective. Associates and
managers are able to benefit from over 100 courses on topics ranging from:
• Business writing
• Communication and presentation skills
• Creating a Customer-focused Organization
• Leading teams
• Managing change
• Managing conflict

Industry Education
Raymond James has industry education available for associates interested in
learning more about the financial services industry. Education is organized
into learning pathways that progress from beginner to intermediate to
advanced, progressively building on each other. Associates are able to select
the education level aligned with their development needs. With over 80
topics, subjects include:
• Creating a Customer-focused Organization
• Leading teams
• Managing change
• Accounting and Financial Math
• Asset Management
• Capital Markets
• Economics
• Equities
• Fixed Income
• Global Markets
• Investment Banking
• Corporate Finance and Tax
• Operations
• Risk Management

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Core Programs

RJ WOW
An introduction to life at Raymond James. An overview of history, values and
our Service First culture.

Branch Experience
This course takes home office associates directly to their clients with a field trip
to both RJA and RJFS branches. Learn directly from the branch associates
what it means to work in a branch and service the external client.

Support Your Growth

Helps participants discover their strengths, plan their professional growth and
support and maintain that growth within the firm.

Self-Leadership
This program provides associates with the skillset to become self-leaders.

Clifton Strengths
Discover your talents, harness the potential of strengths, and energize your
personal and professional growth.

Ethical Workplace for Associates

Help associates develop the skills to handle workplace concerns and to
conduct themselves and their business practices in a productive and ethical
manner.

Ethical Workplace Leadership

Help leaders develop the skills to handle workplace concerns and provide a
professional, inclusive work environment.

Manager Essentials
Learn skills needed to solve real manager challenges.

Foundations of Leadership
Designed to equip new leaders with skills to prepare them for their leadership
responsibilities.

Situational Leadership II
Increase manager's capability to provide coaching to associates.

Advanced Leadership Program

Designed to equip leaders with advanced leadership and strategic skills.

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 Guiding Behaviors
"As a professional services organization, we’re only as good as our
people. We want to support you and help you develop, which is why we’re
focused on providing tools and resources to help you grow professionally.
These five guiding behaviors provide better measures of how we all are
able to deliver on our core values of client-first, integrity, independence
and having a conservative, long-term view. By focusing on these
behaviors, we can grow together to continue to deliver on our vision of
being the premier alternative to Wall Street."

– Chairman & CEO Paul Reilly

Let’s Grow Together

By building strength in five key behaviors, we can leverage our individual
abilities to better serve clients, drive business growth and accelerate our
own professional development to enable career success. These behaviors
were identified using input from managers and associates across the firm,
with a focus on what capabilities will be required to help us continue our
success story. As a result, these five behaviors are tailored to Raymond
James culture, values, and mission. By building strength in five key
behaviors, we can leverage our individual abilities to better serve.

Grow Work with and Make prompt, Take ownership Contribute to the
professionally through others to pragmatic and hold self and continuous
and inspire achieve desired choices and act others evolution of the
others to do the outcome with the client in accountable for firm
same mind delivering results
that matter

• When we develop professionally and inspire those around us, we grow.

• When we collaborate with others to accomplish goals, we grow.
• When we decide quickly and wisely and act with clients in mind, we
grow.
• When we hold ourselves and one another accountable to deliver results,
we grow.
• When we generate innovative ideas to continuously improve, we grow.

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 Applying the Guiding Behaviors
We all “do” these behaviors differently depending on our role – an investment
analyst collaborates differently than a department head; a branch manager has to
be decisive in different ways and about different topics than a customer service
representative. The table below will help you self-identify which group your role falls
into, and you can talk to your manager or HR business partner about your group
and which one you will hold yourself accountable to.

Four Groups of Leaders

Group Name Scope of Role Example Roles

Individual Role primarily Customer Service Representative

Leader includes own Investment Analyst
work Product/Project Specialist
Sales Associate
Internal Auditor

Leader of Role primarily Supervisor

Others influences Process Owner
others’ work Front Line Leader
Manager

Leader of Role primarily Vice President

Teams influences General Counsel
across teams SBU Head

Enterprise Role primarily Department Head

Leader influences Executive Committee
across the
organization

Ready to Take Action?

 Complete a Guiding Behavior Self-Assessment [ Launch RJnet ]
Understand how well you demonstrate the guiding behaviors for your current or desired leader
level. At the end of the survey, you can download a summary report of your responses. Share this
report with your manager to help facilitate development conversations and planning.
 Access the Targeted Development Guides [ Launch RJnet ]
To better understand which behaviors are key strengths for you to leverage and which behaviors
may be development opportunities. Each key action has resources and tools that will help
associates address specific focus areas. Resources include books, videos, trainings, etc.
 Set up a 1:1 Meeting with Your Manager
Set up a 1:1 meeting with your manager to talk about what these behaviors mean to your role.
 Take a MyLearning course [ Launch MyLearning ]
Search a behavior to see what courses you can take to develop that behavior. RJnet Search:
MyLearning
 View our History Timeline [ View Timeline ]
View our history timeline recreated to show that these behaviors have always been at the core of
our firm’s success. RJnet Search: Leadership Timeline

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 Diversity and Inclusion
At Raymond James, we are building an inclusive and diverse workforce that
reflects our client of the future. Join us on our journey.

Vision
Intentionally nurture an inclusive and diverse culture where everyone feels
welcomed, respected, valued and free to bring their whole selves to work –
unleashing the power of perspectives and unique talents to drive growth,
improvement and exceptional results.

Mission
Put the power of perspectives into action to empower our associates, clients
and communities in which we serve to thrive

Associate Education
• Your Role in Workplace Diversity [ Launch ]
In this 30 minute course, you'll explore strategies to help you become aware of your
attitudes toward diversity, increase your acceptance of diverse cultures, people, and
ideas, and become an advocate for diversity within the workplace.
• Bridging the Diversity Gap [ Launch ]
This 30 minute course focuses on what diversity is, how to leverage the diversity within
the organization, and the barriers that must be overcome to create a diversified
working environment.
• Understanding Unconscious Bias [ Launch ]
In this 30 minute course, you'll learn about the different kinds of unconscious bias and
how to recognize them in action. You'll also learn about the importance of addressing
unconscious bias in the workplace.
• Overcoming Your Own Unconscious Biases [ Launch ]
In this 30 minute course, you'll learn how to recognize and observe your own biases.
You'll also learn how to stop, collaborate, and move past your biases. Finally, you'll
learn what to do if a bias flares up again.
• Overcoming Unconscious Bias in the Workplace [ Launch ]
In this 30 minute course, you'll learn about the process of overcoming organizational
biases and how to function as an inclusive leader. You'll also learn specific tactics for
combating unconscious biases in the workplace.
• Ethical Workplace for Associates [ Launch ]
In this ½ day course, associates develop the skills to handle workplace concerns and
to conduct themselves and their business practices in a productive and ethical manner.

Manager Education
Ethical Workplace Leadership [ Launch ]
The one day workshop is intended to help leaders develop the skills needed to handle
workplace concerns and provide a professional, inclusive work environment to welcome
concerns appropriately and effectively.

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RJ WOW
We’re all here for different reasons. Some of us are here to
achieve, others to invest, inspire, create, manage and more.
Here is a guide to starting your new career at Raymond James.

Overview
Welcome Session
Since every journey starts somewhere, we want you to know that you’ve
started yours in the right place. This session is full of engaging activities
introducing you to our history, values, culture, structure, benefits, policies
and the opportunities that await you. Welcome to a new beginning.
You Are Here Expo Session
We’re all here for different reasons. Some of us are here to achieve,
others to invest, inspire, create, manage and more.
• St. Petersburg
This session allows you to visit a variety of booths and ask questions,
network with your fellow associates that are newer to the firm, and
hear directly from a senior leader about the culture of Raymond
James. Groups participating in the session include: Benefits, Health &
Wellness, Associate Financial Services, Employee Resource Groups,
HR Partner Groups, Safety & Security, and Talent Development.
• Southfield and Memphis
This session allows you to network with your fellow associates that
are newer to the firm and hear directly from a senior leader about the
culture of Raymond James.

Raymond James Week of Welcome RJnet page

RJnet Search: You Are Here

Target Audience
New employees

Program Outcomes
An introduction to life at Raymond James. An overview of history, values
and our Service First culture.

Registration and Prerequisites

No prerequisites; Automatic enrollment upon being a new hire; New
Employees will receive an invite to the You are Here Expo.

Commitments
• Welcome Session - 3 ½ hours
• You are Here Expo - 1 ½ hours

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 Branch Experience
This course immerses associates into
the culture of Raymond James with a
2-day exploration of Private Client
Group focusing on AdvisorChoice
Platforms and Branch Structures.

Overview
Branch Experience is designed to teach associates why and how Private
Client Group (PCG) is responsible for the majority of the revenue
generated in the firm. This course takes associates directly to their clients
with a field trip visit to both RJA and RJFS branches. You learn directly
from the branch associates what it means to work in a branch and service
the external client.

Target Audience
While the target audience is individual contributors located in the home
office, anyone in any position in the St. Petersburg, Southfield and
Memphis offices can benefit from this course.

Program Outcomes
Topics include:

• Differences between the four Private Client Group broker dealers

• AdvisorChoice platforms and what factors into the decision making
process
• The Advisor Mastery Program for financial advisor trainees
• Branch Structures for each broker dealer
• Roles and Responsibilities for branch personnel

Registration and Prerequisites

There are no prerequisites. Registration is through MyLearning.

Commitments
Day 1 is a 2 hour classroom session. Day 2 is a 3 hour field trip visiting
both RJA and RJFS branches. Transportation will be provided at no
additional cost.

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Support Your Growth
The Support Your Growth Program is designed to help participants own
and drive their professional growth and development within Raymond
James. This program will help participants discover their strengths, plan
their professional growth and support and maintain that growth within the
firm. Both associates and leaders are welcome and encouraged to
participate. Participant managers are expected to play a role in developing
their direct reports. This program helps increase associate engagement
and assures we have the right people with the right skills in the right
places at the right time. A life well planned starts with a career well
planned.

Why It Is Needed
In this program, participants will be able to start their growth journey in
three phases – Discovering Potential, Career Planning and Acting for
Success. Timing for these sessions will allow participants to join any time
and complete the content that is applicable to their stage in their career.
Participants will assess their skills, interests, values and strengths using a
variety of tools and courses.

Target Audience
The target audiences for this program are associates and leaders in any
home office, RJA branch or remote location. This program is available to
all associates and leaders seeking career and professional growth to
benefit themselves and the firm.

Goals and Program Outcomes

Participants should know where they are starting in their professional
development in order to move forward with their growth plan. Through this
program, they will be able to support their own growth and market their
skills.

Registration and Prerequisites

No prerequisites, log into RJnet to see information.

Commitments
3 ½ hours (self-paced)

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 Self-Leadership
The success of Raymond James is based on its
associates’ ability to be empowered, proactive, and
committed to achieving results. This program
provides associates at all levels with the mindset
and skillset to become empowered self-leaders who
accept responsibility and take initiative for their own
success. In this session, associates learn how to become proactive self-
starters who know how to ask for direction and support, solicit feedback,
and sell their solutions.

Why It Is Needed
Self-leaders have both the mindset and skillset to get what they need to
succeed. The Self-Leadership program will help you hone the skills you
need to accomplish your goals, be more satisfied in your work, and
achieve your desired success.

Target Audience
The target audiences for this program are associates and leaders in any
home office, RJA branch or remote location. This program is available to
all associates and leaders seeking career and professional growth to
benefit themselves and the firm.

Goals and Program Outcomes

After completing this course you will be able to:
• Understand and overcome self-limiting beliefs
• Unlock your personal points of power and influence
• Set SMART goals and tasks
• Diagnose your competence and commitment levels on goals
• Have proactive conversations to get direction and support as needed
• Experience greater autonomy and competence to achieve goals

Registration and Prerequisites

Enroll in an up-coming classroom session [ Launch MyLearning ]
Enroll in an up-coming virtual session [ Launch MyLearning ]
Ideal for associates who cannot travel to hub locations or cannot spend a full day away
from their desk

In MyLearning, click the Register button, select the session that works best for you, and
click the Submit button. RJnet Search: MyLearning

Commitments
Classroom Session
• Preliminary Activity (30 minutes)
• Learn and Practice Workshop (1 day)
• Master Continued Development (1 year)

Virtual Session
• Preliminary Activity (30 minutes)
• Two Three Hour Virtual Sessions
• Master Continued Development (1 year)

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Clifton Strengths
The Clifton Strengths program is designed to help you discover your
talents, harness the potential of strengths and energize your personal and
professional growth. This is an interactive program focused on
discovering your top five signature talent themes and turning them into
strengths.

Why It Is Needed
It isn’t until people know what makes them talented and unique that they
know how to perform better in their job. Or how to find one that’s a better
fit. And to build better relationships and be a better teammate. And to feel
like they’re improving, every single day. Whether you’re an individual
looking to improve or a leader wanting to empower your people to perform
better, your efforts start with knowing yourself.

Target Audience
The target audience is Individual Leaders, Leaders of Others, Leaders of
Teams

Goals and Program Outcomes

Within the session we explore each participant’s unique talent theme
descriptions, engage participants within interactive and reflective
classroom experiences, and identify development action items that hold
the greatest potential to transform their talents into world class strengths.

Registration and Prerequisites

Prior to attending the live session you will need to complete the Clifton
Strengths Assessment.

Commitments
• 45 minute pre-assessment (allow for uninterrupted time)
• 3 hour course

By Optional Special Request

Team Blend Session: We invite participants to reflect on their unique
team talent blend report and engage in group interactive discussions and
activities. 2 Hour Course

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 Ethical Workplace for Associates
Ethical Workplace for Associates (EWA) is intended to help participants
develop the skills they need to handle workplace concerns and to conduct
themselves and their business practices in a productive and ethical
manner.

Why It Is Needed
Ethical Workplace for Associates uses an interactive learning format to
provide participants the opportunity to discuss how to handle situations,
when there is a duty to speak up and practice having those
conversations. EWA offers participants the enhanced insight into today’s
workplace and is designed to build the link between behaviors in the
workplace and a business’s success. The course teaches concrete
behavioral guidelines that produce tangible results in the workplace to
maintain a civil, productive and inclusive work environment.

Target Audience
All associates

Goals and Program Outcomes

Ethical Workplace for Associates topic include:

• Speaking up about workplace issues

• Inappropriate mutual banter
• Retaliation / protected protest
• Abusive behavior
• Harassment
• Manager’s duty to act
• Electronic communications
• Social media

Registration and Prerequisites

Enroll in an up-coming session [ Launch MyLearning ]
In MyLearning, click the Register button, select the session that works best for you, and
click the Submit button. RJnet Search: MyLearning

Commitments
• ½ Day Session

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Ethical Workplace Leadership
Ethical Workplace Leadership uses an interactive and experiential learning
format so leaders learn how to handle situations and then practice having
those conversations. In addition to its realistic videos and skills-building
exercises, the course teaches concrete behavioral guidelines that produce
tangible results in the workplace. Ethical Workplace Leadership offers
leaders at every stage of their career enhanced insights into what it takes
to create and maintain a civil, productive and inclusive work environment.

Why It Is Needed
As we continue to build leadership capability and increase our diversity
and inclusion culture, we want to help leaders have the skills to have
transparent discussions with their direct reports. Ethical Workplace
Leadership is intended to help leaders develop the skills they need to
handle workplace concerns and to conduct themselves and their business
practices in a productive and ethical manner. Ethical Workplace
Leadership is designed to build the link between behaviors in the
workplace and a business’s success.

Target Audience
Leaders with direct reports

Goals and Program Outcomes

Ethical Workplace Leadership is divided into three parts: Workplace
Environment, Business Decisions and Welcoming Concerns. Topics
include:

• Accountability and Managing Performance

• Fair Hiring, Selection and Promotion
• Documenting Workplace Events
• Duty to Act
• Employee Requests for Leave and Accommodations
• Harassment
• Discrimination
• Bullying/Abusive Treatment

Registration and Prerequisites

Enroll in an up-coming session [ Launch MyLearning ]
In MyLearning, click the Register button, select the session that works best for you, and
click the Submit button. RJnet Search: MyLearning

Commitments
• 1 day session

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 Manager Essentials
This training is intended to provide the tools
and resources available for managers at RJ.

Why It Is Needed
This blended course for managers incorporates online content with basic
information, several short assignments and two 60 minute activity based
virtual sessions to discuss and demonstrate how the lessons learned
online can be used to solve real manager challenges.

Target Audience
Newly hired or promoted “people leaders” within RJA.

Goals and Program Outcomes

• Effectively hire strong candidates and provide strong welcome
experience
• Assure proper tracking of accurate time and approvals
• Help associates with career and development planning
• Prepare for voluntary and involuntary terminations
• Provide direction on where to find the tools and resources for
managers

Registration and Prerequisites

You will be invited to attend this course. You will find the link to register for
these sessions within the training plan. There will be two live virtual
sessions.

Commitments
Blended course for manager incorporating online content for basic
information and several short activity-based virtual sessions to discuss
and demonstrate how the lessons learned online can be used to solve real
manager challenges. Recommend 60 days’ time allowed to complete the
entire course. 1 hour or less expected of managers time per week.
• Training Plan (2 hours)
This program incorporates a hands on activity—creating a training plan for an
associate employee.
• Virtual Live Sessions (2 – 1 hour each)
Shared learning experiences based on the topics in the workshops.

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Foundations of Leadership
The Foundations of Leadership Program is designed to
equip new leaders with the skills and experiences that will
prepare them for their leadership responsibilities. The
program includes a blended approach to learning including
self-study courses, a 2-day leadership workshop, follow-up
instructor led virtual discussions, resources, and
networking opportunities with other new leaders in the firm.

Why It Is Needed
The Foundations of Leadership Program is designed to improve
onboarding time for new leaders and increase retention and commitment.

Target Audience
The target audience for this program is new people leaders, level 23 and
below and new people leaders promoted from within and hired externally.

Goals and Program Outcomes

• Improve onboarding time for your new leaders as they shift from
individual contributors to people leaders
• Increase commitment and retention in leadership positions
• Cultivate a strong network of peers for your new leaders
• Develop understanding of strengths and development needs
• Create efficient work environments by engaging in frequent
conversations
• Learn to maintain positive relationships and produce great results

Registration and Prerequisites

Manager Essentials is a prerequisite. Participants will be automatically
enrolled based on PeopleWorks reports and notified via email.

Commitments
12 months overall
• Pre Work (1 hour)
Prior to live session—take DiSC assessment. Prior to virtual sessions—TBD.
• Leadership Workshop (2 days)
The program includes a review of the four essential skills and four core
conversations.
• Virtual Follow-up Sessions (4 – 1 hour each)
Shared learning experiences based on the topics in the workshops and expanding
on leadership topics such as developing others, diversity and inclusion and
delegating.

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 Situational Leadership II
The Situational Leadership II model provides leaders with simple, practical
tools, supported by a common language that will increase manager's
capability to provide timely and focused coaching to associates.

Why It Is Needed
Stretch your leadership style during our new, exclusive leadership
development program, “Situational Leadership II.” This development
program, hosted by Human Resources, will provide simple, practical tools to
help you learn a new leadership approach at Raymond James, using
curriculum from The Ken Blanchard Companies.

Target Audience
Leaders with direct reports and leaders of projects or programs leading the
work of others.

Goals and Program Outcomes

• Collaborate with associates to set SMART goals and tasks
• Diagnose associates' competence and commitment levels on assigned
goals and tasks
• Flex and match your leadership style to the needs of your team
members
• Have better quality and a higher quantity of meaningful conversations

Registration and Prerequisites

Enroll in an up-coming session [ Launch MyLearning ]
Enroll in an up-coming virtual session [ Launch MyLearning ]
Ideal for associates who cannot travel to hub locations or cannot spend a full day and a
half away from their desk

In MyLearning, click the Register button, select the session that works best for you, and
click the Submit button. RJnet Search: MyLearning

Commitments
Classroom Session
• Pre Work (30 minutes)
• Learn and Practice Workshop (1 ½ days)
• Master Continued Development (1 year)

Virtual Session
• Pre Work (1 hour)
• Learn Online ( 3-4 hours)
• Learn and Practice Workshop (workshop
hours are after the market closes, over 3 days)
• Master Continued Development (1 year)

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Advanced Leadership Program
This 12-week program is a blended (virtual and classroom),
cohort-based program with on-site workshops and virtual
sessions. It is designed to equip leaders with advanced
leadership and strategic skills.

Why It Is Needed
We are working in an evolving environment with an increased need to
strengthen our base by collaborating across teams and being open to
diverse thoughts and personalities to effectively meet the needs of
our clients of the future; Make timely, pragmatic decisions to protect
our culture and grow our business; Build out future leadership
pipeline by building effective teams and leader.

Target Audience
Leader of Teams and Leader of Others

Goals and Program Outcomes

• Increase self-awareness & brand presence for self and the firm
• Understand, collaborate, and navigate relationships with internal
stakeholders and others
• Inspire, motivate, & engage others to grow personally &
professionally through frequent forward feedback, coaching
conversations, and advocating for associate/advisor/firm success
• Lead change and decide and act to deliver results

Registration and Prerequisites

Situational Leadership II, demonstrated people leader skills

Commitments
12 weeks including a 2 day on-site workshop, self-paced activities,
and virtual collaboration sessions

Contact Information

Email: OrganizationandTalentDevelopment@RaymondJames.com

Phone: 727-567-6278 ext. 76278

Fax: 727-567-8864

Location: St. Petersburg, T2, F1

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