CENTRO AGROPECUARIO LA GRANJA

REGIONAL TOLIMA

TECNÓLOGO EN GESTIÓN DE MERCADOS

FICHA 2104713
FASE 1: PLANEACION

IMPLEMENTACIÓN DE UNA ENCUESTA EN INGLÉS.

INSTRUCTORAS:
DEISY GOMEZ MORALES
DOLLY BELTRAN

APRENDIZ:
WILKINS JOSE CUELLO GOMEZ

2020
Survey carried out on the CILBERCAFE Y VARIEDADES CUEBE micro-company

1. How long have you been using our products or services?

• Less than 1 month
• 1 to 3 months
• 3 to 6 months
• 6 months to 1 year
• 1 to 3 years
• More than 3 years

2. How often do you make purchases of our services?

• Weekly
• Monthly
• Quarterly
• Biannual
• Annual
• Every two years
• Only once

3. Do you consider that our service meets your needs?

• Exceeds my expectations of utility
• Solve my needs without further ado
• It is useful, but there are better options
• Does not meet my needs
4. What is the probability that you will buy our services again?
• Very likely
• Probable
• Unlikely
• Nothing likely

5. What is the quality of the information about our services?

• High. It was accurate and answered my questions correctly.
• Good. It allowed me to know the general characteristics, although I still had
doubts.
• Half. I was able to know only some characteristics.
• Low. It does not allow knowing the characteristics.

6. How was the attention to solve your doubts?

• Quick, because they answered immediately.
• I had to wait, but they answered.
• Slow, as there were no online consultants and they contacted me by email.
• Insufficient, as I did not receive a response.

7. If you think of similar products or services, what is your qualification for

CILBERCAFE Y VARIEDADES CUEBE?
• It is the best option among all, by far
• It is the best option so far, but I will look for alternatives
• It is a good option, but I think there are better
• It is the option I choose when other offers are not available
• It is my last option, because it does not satisfy me at all
8. What is the probability that you will recommend us to your acquaintances?
• I already recommend them
• It is very probable
• It is probable
• It is unlikely

9. In general, how satisfied are you with our services?

• Highly satisfied
• Very satisfied
• satisfied
• Little satisfied
• Completely unsatisfied

10. What is the aspect or aspects that would improve in your experience with our
brand?
• The tension
• Schedule
• Prices
• The quality
• Atention time