Chapter 2

Quality Gurus
(The correct options have been marked in red)

Multiple Choice Questions

1. Walter Shewart ________.

a. A Statistician at Bell Laboratories

b. A scientist at AT & T
c. A programmer at IBM
d. None

2. Red Bead Experiment was created by ________.

a. Philip Crosby
b. Dr Edward Deming
c. Walter Shewart
d. Joseph Juran

3. The concept of TQC is promoted by _______

a. Dr Edwards Deming
b. Genichi Taguchi
c. Walter Shewart
d. Armand Feigenbaum

4. Joseph Juran defined quality as ___________

a. Customer satisfaction
b. Continuous improvement
c. Fitness for use
d. None

5. The book “Quality is Free” is authored by _______

a. Philip Crosby
b. Masaaki Imai
c. Genichi Taguchi
d. Joseph Juran

6. Kaoru Ishikawa developed a quality tool________

a. Tree diagram
b. Check sheet
c. Cause and Effect diagram

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 d. None

7. Japanese quality expert known for his work in the area of product design________

a. Shingo Shigo
b. Genichi Taguchi
c. Masaaki Imai
d. Kaoru Ishikawa

8. Dr Shingo Shigo introduced the concept of ________

a. Poka-Yoke
b. Kaizen
c. Design of Experiments
d. None

9. The place where the real work takes place is _________

a. Kaizen
b. Poka-Yoke
c. Gemba
d. None

10. Kaizen Institute is established by __________

a. Shingo Shigo
b. Genichi Taguchi
c. Masaaki Imai
d. Kaoru Ishikawa

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True/False Questions

1. Walter Shewart founder of the modern quality movement and an innovator in the
application of statistics to quality.

a. True

b. False

2. W.Edwards Deming is often referred to as the “Grand father of quality control”.

a. True

b. False

3. Joseph Juran introduced the concept of quality trilogy

a. True

b. False

4. Armnd Feigenbaum established the Four Absolutes of Quality Management

a. True

b. False

5. “Total Quality Control” in Japan is called as “Company wide quality control”

a. True

b. False

6. Philip Crosby is known as the “Father of Quality Circle.

a. True

b. False

7. Professor Kaoru Ishikawa is the author of book on “What is Total Quality Control”.

a. True

b. False

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8. Dr Genichi Taguchi applied concept of Design of Experiments to product design.

a. True

b. False

9. Dr Shingi Shigeo’s concept of “Kaizen” has been largely responsible for Japan’s economic
success.

a. True

b. False

10. The greatest impact of Dr. Shingo Shigeo’s teachings can be classified into the three
concepts: JIT, SMED, and Zero Quality Control.

a. True

b. False

Copyright © 2017 Pearson India Education Services Pvt. Ltd

Copyright © 2017 Pearson India Education Services Pvt. Ltd