School of Management, Tribhuvan University (SOMTU)

Mid-term Examination, 2020 (Online)

Program : MBA-IT Full Marks: 50

Semester: III
Course : MGT 568 Business Research Methodology
Candidates are required to give their answer in their own words as far as practicable. The figure
in the margin indicate full marks
Section A
Multiple Choice Questions (1*5=5)
1. Satisfaction study taken at multiple times throughout the year in NIC Bank Ltd. for
bankers comes under:
a. Descriptive Research Design
b. Causal comparative Research Design
c. Longitudinal Research
d. Cross Sectional design

2. Study of the life history of a social worker and his contribution in the society is:
a. Longitudinal Study
b. Case study
c. Comparative Research study
d. Correlation Research study

3. Asking a questions to respondents about their religions come under:

a. Nominal Scale
b. Ordinal Scale
c. Interval Scale
d. Ratio Scale

4 The basis of applied research is:

a. pure or fundamental research
b. qualitative research
c. experimental research
d. none of the above

5. Cluster sampling is referred to as:

a. the probability sampling to be used in intra-group heterogeneity and intergroup
homogeneity
b. the non probability sampling
c. the probability sampling to be used in homogenous population
d. the probability sampling to be used in heterogeneous pop

Section “B”

Short Answer Questions (Attempt any five questions) (5*5=30)

6. Discuss the four scales of measurement. Also, discuss the relative superiority of these scales in
the light of their importance for the researcher.

7. Discuss focus group discussion to be employed for conducting an exploratory research. Describe
briefly with example.

8. How do probability sampling techniques differ from non probability sampling techniques?
Explain the method of using multi stage sampling with suitable example.

9. What is the importance of the research report for a researcher? Also explain the important
components of a good research report.
10. What is literature review? What are the sources of reviewing the literature? How it can
be considered as the basis of research?

Section “C”

Analytical Question (Case

Study) (20*1=20)

Role of HR Manager in Organization in relation to the Employee’s Satisfaction”

11. A big company XYZ, as it grows in terms of size and revenue, faces the inevitable challenge
of managing their human resources. He is interested to know the overall position (or status)
of the company and also wishes to conduct a sample survey for assessing the factors causing
the slowing down of the organization. In order to execute well-informed business decision,
managers need to understand the work being done on the front line of the business with a
special reference to the employee’s satisfaction and motivation, which is essential to the
success of any business. Therefore, keeping employee satisfied with their careers should be
the major priority for every employer. There are numerous reasons for employees to be
discouraged with their jobs and for them to resign; which include high stress, lack of
communication within the company, lack of recognition, or limited opportunity for growth
and so on.
Management should actively seek to improve these factors if they hope to lower their turnover
rate. Several research studies have shown that the motivated and satisfied employees tend to
contribute more in terms of organizational productivity and maintaining a commitment to
customer satisfaction. The findings of the studies have also indicated that there is a significant
positive relative relationship between overall job satisfaction and the various above mentioned
factors along with the training and development programs conducted to upgrade the skills of
the employees, the workplace culture (i.e. the working environment), promotion
opportunities.
The objectives of the study are as follows:
(i) To understand the procedures and policies regarding the training, development, and
promotion opportunities of the organization; and
(ii) To understand the employee’s satisfaction level in the company with respect to
the following parameters
 To evaluate the above mentioned objectives, a formal survey is to be conducted
administering a structured questionnaire. The HR manager is contemplating to use
systematic random sampling and has decided to fix a sample size of 100 out of a total 500
employees. The data has been summarized in an Excel sheet arranging in order from 1 to
500.

Discussion questions
(a) Discuss the procedure that the manager collects a sample of 100 out of a population of
500 using systematic random sampling.
(b) Classify and define the variables involved in the study (i.e. independent, dependent and
intervening etc.), reasons for employees to be discouraged with their jobs and for them
to resign; and show the relationship between them by making a conceptual framework.
(c) Construct a questionnaire, which reflects the profile and characteristics of the respondents
to link with the employee’s satisfaction.
(d) Discuss the procedure for measuring the satisfaction level of the employees by
using Likert scale.

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