Robert Catapano

(772) 480-1645 RobertCatapano@outlook.com robertcatapano.weebly.com

Objective
A business professional known for performing ‘behind the scenes’ miracles seeking a hands-on
and high paced position in an organization utilizing my skills in organizational management/
development, human resources, information technology, event, and project management.

Career Track
Office Manager, ​Boys and Girls Clubs of Indian River County
JAN 2018 to Present
● Provided leadership and direction for Human Resources policies, initiatives, and
associated strategic planning.
● Streamlined HR hiring practices for conducting background checks through numerous
government agencies from a ​3​ week process to a ​1​ week process and cut costs by ​40%
● Managed all Information Systems and technology for organizational use including the
Point of Sale Systems, Donor Tracking System, and Database Management Systems
● Internally audited Boys and Girls Clubs of Indian River County’s policies to be Boys and
Girls Clubs of America compliant.
● Rewrote, implemented and monitored new policies created with the new Crisis Manual,
Employee Handbook, Member Handbook, Parent Handbook, and Volunteer Handbook
● Lead all staff training for the new policies with original presentations comprised of
information, humor, and creativity.
● Developed, implemented and monitored new onboarding procedures as well as
employee retention policies.
● Established a new Volunteer Program across three (3) sites with an average of over ​150
active volunteers annually.
● Organization contact and compliance manager for government agencies:
○ Department of Justice, Department of Juvenile Justice, Department of Homeland
Security, Florida Department of Children and Families, Indian River Sheriff’s
Office, Vero Beach and Sebastian Police Departments.
● Created a County-wide presentation for BGC Teens in partnership with Indian River
State College, the Indian River County Attorney’s Office, Intergenerational Center team,
Water Production, and Lagoon Preservation Office, Waste Management, Conservation
Lands Management, and the Indian River County Library System.
● Prepared and recommend annual budgets for technology and HR initiatives
● Assisted in the planning and day-of preparation for fundraising events including three
golf tournaments and a dinner that brings in over ​20%​ of the organization’s total revenue
in a single night.
Administrative Assistant, ​Boys and Girls Clubs of Indian River County
April 2016 to December 2017
● Ran Federal, State, and Local background checks.
● Provided leadership and direction for information technology initiatives and associated
strategic planning.
● Processed and presented qualitative and quantitative data for grants.
● Acted as communications liaison for partnered agencies.
○ Homeless Children’s Foundation, Habitat for Humanity, Samaritan Center, Indian
River State College, Substance Awareness Center of Indian River County.
● Oversaw standard office management responsibilities.
● Created a Youth Development Program in partnership with Indian River State College to
enrich the Teen Program across all three Club sites. Lead teen summits and programs
to prepare members for career placement.
● Assisted in preparing staff meetings i.e. writing the agenda, organizing updates,
producing reports.
● Assisted in payroll processing and account receivables.

Business Consultant,​ Sole Proprietorship

June 2017 to Current
● From June 2017 to June 2018, lead a small team of young entrepreneurs in the tech
field. Mentored in business and management principles involved in strategic planning,
resource allocation, human resources modeling, leadership technique, production
methods, and coordination of people and resources.
● From June to August 2020, consulted a software/app developer for a program run
through the platform “Discord.” This program at the time of consulting had over ​3​ million
downloads and just over ​1​ million active daily users. Consulting included best business
practices, marketing techniques, revenue modeling, SWOT Analysis (competition
analysis model), business scaling strategy and a networking skills workshop.

Co-founder and Vice President,​ Youth Development Committee

March 2016 to Present
● Established partnerships and sponsorships with community leaders, educators, political
officials, and business partners.
● Lead community outreach projects and coordinated networking events. Most notably
was the master of ceremonies for the Indian River State College “Speed Networking”
event three years in a row.
● Worked in the local community to develop relationships with employers, identified
employment opportunities for recent graduates and helped prepare participants for
interviews with the specific employers.
● Lead workshops for interview skills, resume building, question and answer sessions and
job searching strategies to develop job acquisition, work readiness and job retention
skills.
 ● Developed the curriculum for all events with the “audience” in mind. Curriculum was
adapted for high school seniors/ recent graduates, college students in either their
associate’s or bachelor’s degrees, and finally master degree students.
● Our largest seminar was a ​4​ hour long workshop with just over ​20​ international students
from Prague University. Many of these students were in their master’s degree program.

Co-founder and Lead Consultant,​ IRSC Alumni Nonprofit Consulting Group

January to December 2016
● Analyzed impact on, and risk to, essential business functions. Installed information
systems to identify acceptable recovery time periods and resource requirements.
● Wrote reports to summarize activities, including descriptions of goals, planning,
scheduling, execution, results, analysis, conclusions, and recommendations to improve
business function.

Owner and Operator,​ CAT Tech

January 2014 to Current
● Primary resource for expertise on technology; well-connected with strong networking and
negotiating skills; liaison between distributors, employees and customer
● Operated autonomously in all facets of business, i.e., strategic planning, operations,
merchandising, and marketing; proficient in customer relations, brand positioning,
revenue growth, financial management, driving operational excellence, business
development, price negotiations
● Demonstrated outstanding courtesy and strong interpersonal skills in all customer
interactions; implemented all business-building expectations through web presence and
social media marketing
● Strong focus on customer satisfaction, loyalty, and follow up; established
customer-centric culture of communication, collaboration, & accountability resulting in
top tier performance and rave industry reviews
● Completed all purchase orders & customer invoices; fulfilled customer shipping needs;
maintained timely correspondence with clients throughout duration of sale;
communicated order status; provided tracking and confirmed delivery; proficient in
PayPal transactions, FedEx, UPS, USPS services
● Presented to public at events to increase brand awareness; designed and distributed
promotional materials and marketing collateral
 Education
Bachelors of Applied Science in Organizational Management,​ Indian River State College
(GPA 3.74) MAY 2018
● President,​ Sigma Beta Delta Honor Society IRSC Chapter
● Member,​ Campus Coalition Government of Indian River State College
● Member,​ Collegiate DECA, Indian River State College
● Member,​ IRSC's Distinguished Scholars
● Member,​ Indian River State College Honors Program
● Volunteer Coordinator,​ IRSC’s DECA Holiday Bazaar
● Host,​ 2018 Speed Networking Event, School of Business of IRSC
● Host,​ 2018 Student Expo, School of Business of Indian River State College

Certificates/Further Education
● Certificate of Completion of the Club Director’s Academy, ​Spillett Leadership
University Designed by Harvard Business School (HBS)
● Management Professional Certificate, ​Spillett Leadership University Designed by
Harvard Business School (HBS)
● Technical Certificate in Business Management,​ Indian River State College
● Business Specialist Certificate,​ Indian River State College
● Certificate of Social Media Marketing,​ Hewlett-Packard
Professional Development​​
● Board Member, ​Rotary of Vero Beach
● Committee Member, ​Rotary of Vero Beach Vocational Services Committee
● Boys & Girls Club Data & Evaluation Community,​ Boys & Girls Club of America
● ​Member, Management Advisory Network, ​United Way of Indian River County
Education Vision & Advisory Council
● Florida Notary
● CPR Certified

References
Will be provided upon request