gender

Cumulative
Frequency Percent Valid Percent Percent
Valid male 77 77.0 77.0 77.0
female 23 23.0 23.0 100.0
Total 100 100.0 100.0

age
Cumulative
Frequency Percent Valid Percent Percent
Valid 18-23 70 70.0 70.0 70.0
23-28 25 25.0 25.0 95.0
28-32 3 3.0 3.0 98.0
above32 2 2.0 2.0 100.0
Total 100 100.0 100.0
 employment status
Cumulative
Frequency Percent Valid Percent Percent
Valid student 91 91.0 91.0 91.0
homemaker 4 4.0 4.0 95.0
self-employed 5 5.0 5.0 100.0
Total 100 100.0 100.0
 income level
Cumulative
Frequency Percent Valid Percent Percent
Valid less than 20,000 24 24.0 24.0 24.0
21,000 t0 30,000 18 18.0 18.0 42.0
31,000 to 40,000 17 17.0 17.0 59.0
above 40,000 41 41.0 41.0 100.0
Total 100 100.0 100.0
 Which bank do you use?
Cumulative
Frequency Percent Valid Percent Percent
Valid ALLIED B 8 8.0 8.0 8.0
BANK ALF 2 2.0 2.0 10.0
BOP 1 1.0 1.0 11.0
Easypais 2 2.0 2.0 13.0
HBL 37 37.0 37.0 50.0
J.S 2 2.0 2.0 52.0
jazz cas 6 6.0 6.0 58.0
JS BANK 1 1.0 1.0 59.0
MCB 18 18.0 18.0 77.0
NBP 3 3.0 3.0 80.0
PUNJAB 1 1.0 1.0 81.0
UBL 19 19.0 19.0 100.0
Total 100 100.0 100.0
 What banking services do you use which your Internet bank offers?
Cumulative
Frequency Percent Valid Percent Percent
Valid check balance on-line 30 30.0 30.0 30.0
Apply for consumer loan 3 3.0 3.0 33.0
inter-account transfers 15 15.0 15.0 48.0
online bill payments 16 16.0 16.0 64.0
other 36 36.0 36.0 100.0
Total 100 100.0 100.0
 What are the reasons to use internet banking?
Cumulative
Frequency Percent Valid Percent Percent
Valid save time 35 35.0 35.0 35.0
24 hour's availability 38 38.0 38.0 73.0
Banking transactions are 25 25.0 25.0 98.0
easy
Transtion cost is cheap 2 2.0 2.0 100.0
Total 100 100.0 100.0
 For how long time are you using internet banking?
Cumulative
Frequency Percent Valid Percent Percent
Valid Less than 1 year 49 49.0 49.0 49.0
1-2 16 16.0 16.0 65.0
2-3 6 6.0 6.0 71.0
More than 3 years 29 29.0 29.0 100.0
Total 100 100.0 100.0
 Statistics
I have
I am able to get The timeline The site is confidence in My online
on the site given are always available the bank’s transactions are
quickly. accurate. for business. service. always accurate.
N Valid 100 100 100 100 100
Missing 0 0 0 0 0
Mean 3.5100 3.3200 3.3700 3.4000 3.6600
Median 4.0000 3.0000 4.0000 4.0000 4.0000
Mode 4.00 4.00 4.00 4.00 5.00
Std. Deviation 1.18488 1.16237 1.24442 1.31041 1.35005
Variance 1.404 1.351 1.549 1.717 1.823
Range 4.00 4.00 4.00 4.00 4.00
Percentiles 25 3.0000 2.0000 3.0000 2.2500 3.0000
50 4.0000 3.0000 4.0000 4.0000 4.0000
75 4.0000 4.0000 4.0000 4.0000 5.0000

Statistics
 The web don’t
The bank does provide You can rely on
not misuse my information on the information’s Do you consider
personal the bank’s that you give not sites recording
information privacy policies. being misused? your activities?
N Valid 100 100 100 100
Missing 0 0 0 0
Mean 3.4600 3.4000 3.4400 3.4800
Median 4.0000 4.0000 3.0000 4.0000
Mode 4.00 4.00 3.00 4.00
Std. Deviation 1.41721 1.31809 1.00825 1.15889
Variance 2.008 1.737 1.017 1.343
Range 4.00 4.00 4.00 4.00
Percentiles 25 2.2500 2.0000 3.0000 3.0000
50 4.0000 4.0000 3.0000 4.0000
75 5.0000 4.0000 4.0000 4.0000

Statistics
The bank quickly
resolves Using the bank’s
The bank It is easy to find problems I website does not
responds quickly what I need on encounter The website is require a lot of
to my requests. the website. online. fast. effort.
N Valid 100 100 100 100 100
Missing 0 0 0 0 0
Mean 3.2500 3.4800 3.5600 3.7300 3.3900
Median 4.0000 4.0000 4.0000 4.0000 4.0000
Mode 4.00 4.00 3.00 4.00 4.00
Std. Deviation 1.29782 1.02966 1.20872 1.10878 1.20517
Variance 1.684 1.060 1.461 1.229 1.452
Range 4.00 4.00 4.00 4.00 4.00
Percentiles 25 2.0000 3.0000 3.0000 3.0000 2.0000
50 4.0000 4.0000 4.0000 4.0000 4.0000
75 4.0000 4.0000 5.0000 5.0000 4.0000

Statistics
 I receive The site The site does The site will
warning remembers The website not provide provide
messages when information verifies my evidence to evidence to
the entered in identity before prove it has sent prove it has
communication previous processing a message to received a
is insecure. transactions. these requests. me. transaction
N Valid 100 100 100 100 100
Missing 0 0 0 0 0
Mean 3.4200 3.6600 3.6600 3.2300 3.6800
Median 4.0000 4.0000 4.0000 3.0000 4.0000
Mode 4.00 4.00 4.00 4.00 4.00
Std. Deviation 1.16498 .99717 1.13012 1.12685 1.07196
Variance 1.357 .994 1.277 1.270 1.149
Range 4.00 4.00 4.00 4.00 4.00
Percentiles 25 3.0000 3.0000 3.0000 2.0000 3.0000
50 4.0000 4.0000 4.0000 3.0000 4.0000
75 4.0000 4.0000 4.0000 4.0000 4.0000

Statistics
I believe my
transactions The bank will
through the I believe my inform me if
website are transactions with there are The bank keeps I do not trust the
likely to be the bank will not problems with customers' best online banking
secure. be reliable my transactions interests in mind website.
N Valid 100 100 100 100 100
Missing 0 0 0 0 0
Mean 3.5500 3.8100 3.6300 3.5900 3.2200
Median 4.0000 4.0000 4.0000 4.0000 3.0000
Mode 4.00 5.00 4.00 4.00 4.00
Std. Deviation 1.22578 1.06073 1.21983 1.07398 1.27588
Variance 1.503 1.125 1.488 1.153 1.628
Range 4.00 4.00 4.00 4.00 4.00
Percentiles 25 3.0000 3.0000 3.0000 3.0000 2.0000
50 4.0000 4.0000 4.0000 4.0000 3.0000
75 4.0000 5.0000 5.0000 4.0000 4.0000
 Statistics
Are you satisfied Are you satisfied
In general, are with the with the Are you satisfied
you satisfied quickness of the relationship with the security Are you satisfied
with the service check-out between you provided by the with the privacy
of quality? procedure? and your bank? bank? policy?
N Valid 100 100 100 99 99
Missing 0 0 0 1 1
Mean 3.6000 3.6100 3.6800 3.4141 3.6566
Median 4.0000 4.0000 4.0000 4.0000 4.0000
Mode 4.00 4.00 4.00 4.00 4.00
Std. Deviation 1.20605 1.08148 1.04330 1.36285 1.17943
Variance 1.455 1.170 1.088 1.857 1.391
Range 4.00 4.00 4.00 4.00 4.00
Percentiles 25 3.0000 3.0000 3.0000 3.0000 3.0000
50 4.0000 4.0000 4.0000 4.0000 4.0000
75 5.0000 4.7500 4.0000 5.0000 4.0000