IAP-AIR User Manual-18.1 en-GB PDF

AIR user guide
Version: 18.1.a
Status: Released, 15/03/2018
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AIR user guide Version 18.1.a of 295
Table of contents
Table of contents ............................................................................................................................................... 2
1 About this document ................................................................................................................................... 8
1.1 Contents .............................................................................................................................................. 8
1.2 Purpose ............................................................................................................................................... 9
1.3 Target group ........................................................................................................................................ 9
2 General operation of the application ........................................................................................................ 10
2.1 Header ............................................................................................................................................... 10
2.1.1 Navigation field: back to previous pages ................................................................................. 10
2.1.2 Watchlist .................................................................................................................................. 11
2.1.3 Feedback form ......................................................................................................................... 11
2.1.4 Setting ...................................................................................................................................... 11
2.1.5 Full-screen mode ..................................................................................................................... 11
2.1.6 Closing the application ............................................................................................................. 11
2.2 Toolbar .............................................................................................................................................. 11
2.3 Displaying the searched-for content.................................................................................................. 12
2.3.1 List view (hit list) - Overview of the search results ................................................................... 13
2.3.2 Filtering the hit list .................................................................................................................... 14
2.3.3 Details view - detailed information ........................................................................................... 15
2.3.4 Display keyboard ..................................................................................................................... 17
2.3.5 Context filter ............................................................................................................................. 17
2.4 Watchlist ............................................................................................................................................ 18
2.4.1 Calling up the bookmark list..................................................................................................... 18
2.4.2 Adding/editing entries in the bookmark list .............................................................................. 20
2.4.3 Actions on the watchlist ........................................................................................................... 22
2.5 Calling up information on the AIR start page .................................................................................... 26
2.6 Mouseover function ........................................................................................................................... 27
3 Vehicle search .......................................................................................................................................... 28
3.1 Vehicle search with basic features for BMW, BMW i, MINI and Rolls-Royce ................................... 28
3.2 Vehicle search with basic features for BMW Motorrad and BMW C1 ............................................... 31
3.3 Vehicle search with type code ........................................................................................................... 33
3.4 Vehicle search without vehicle .......................................................................................................... 35
3.5 Vehicle search using the number plate ............................................................................................. 37
3.6 Vehicle search via the vehicle identification number ........................................................................ 40
4 Information research ................................................................................................................................ 43
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4.1 PuMA or parts technology measures ................................................................................................ 43

4.1.1 Tolerance sample catalogue.................................................................................................... 43
4.1.2 Creating a PuMA or parts technology case ............................................................................. 47
4.1.3 PuMA or parts technology measures – Starting situation ........................................................ 50
4.1.4 PuMA or parts technology measures - Step 1 - Search for the vehicle................................... 50
4.1.5 Show PuMA or parts technology measures - Step 2 - PuMA measures relating to vehicle.... 50
4.1.6 PuMA or parts technology measures - Step 3 - Restrict search ............................................. 51
4.1.7 Select PuMA or parts technology measures - Step 4 - Suitable PuMA measure ................... 54
4.2 Repair instructions............................................................................................................................. 55
4.2.1 Navigation ................................................................................................................................ 55
4.2.2 Print configurer......................................................................................................................... 63
4.2.3 Overall view ............................................................................................................................. 66
4.3 Technical Campaigns ........................................................................................................................ 68
4.3.1 Reserved Technical Campaigns .............................................................................................. 71
4.4 Service History .................................................................................................................................. 72
4.5 Vehicle components .......................................................................................................................... 73
4.5.1 Vehicle components - step 1 - Displaying the parts for the vehicle ......................................... 73
4.5.2 Vehicle components - step 2 - Restrict search ........................................................................ 74
4.5.3 Vehicle components - step 3 - Determine part numbers ......................................................... 76
4.5.4 Parts Clearing .......................................................................................................................... 78
4.6 Packages ........................................................................................................................................... 78
4.6.1 Packages - Initial situation ....................................................................................................... 78
4.6.2 Packages - step 1 - Vehicle search ......................................................................................... 78
4.6.3 Packages - step 2 - Selecting the associated work packages ................................................ 79
4.6.4 Packages - step 3 - Restrict search ......................................................................................... 80
4.6.5 Packages - step 4 - Select package ........................................................................................ 82
4.6.6 Packages - Step 5 - Selecting packages according to package type ...................................... 84
4.7 Retrofits ............................................................................................................................................. 87
4.7.1 Definition of retrofittings ........................................................................................................... 87
4.7.2 Fitted retrofits ........................................................................................................................... 87
4.7.3 Possible retrofitting .................................................................................................................. 88
4.8 Information on faults .......................................................................................................................... 89
4.9 Navigation maps................................................................................................................................ 90
4.10 Service contracts ............................................................................................................................... 93
4.10.1 Service contracts - jumping directly from the details page to Service Inclusive contracts ...... 96
4.11 Service Case / digital workshop file .................................................................................................. 99
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4.11.1 DMS price query and DMS transmission ............................................................................... 100

4.11.2 Attachments to the Service Case .......................................................................................... 105
4.11.3 PuMA claim creation / TeileClearing...................................................................................... 109
4.11.4 Audit-proof documentation in the Service Case .................................................................... 112
4.11.5 Roll-independent communication with the Service Case ...................................................... 117
4.11.6 FRU plausibility check ........................................................................................................... 118
4.11.7 Transmission of the research results into the Service Case ................................................. 121
4.12 Flat Rate Unit positions ................................................................................................................... 126
4.12.1 Inclusive items ....................................................................................................................... 127
4.12.2 Inclusive text .......................................................................................................................... 127
4.12.3 Job items without pre-defined flat rate ................................................................................... 127
4.12.4 Inclusive items ....................................................................................................................... 130
4.12.5 Special flat rate unit positions ................................................................................................ 130
4.12.6 Inclusive text .......................................................................................................................... 131
4.13 Defects ............................................................................................................................................ 132
4.13.1 Defects - Initial situation ......................................................................................................... 132
4.13.2 Defects - step 1 - Vehicle search ........................................................................................... 132
4.13.3 Defects - step 2 - Selecting the associated defects............................................................... 132
4.13.4 Defects - step 3 - Restrict search .......................................................................................... 133
4.13.5 Defects - step 4 - Select defects ............................................................................................ 134
4.13.6 Special defects....................................................................................................................... 135
4.14 Special tools .................................................................................................................................... 138
4.15 Maintenance schedules .................................................................................................................. 144
4.15.1 Maintenance plans - Creation ................................................................................................ 144
4.15.2 Maintenance - Configuration.................................................................................................. 146
4.15.3 Maintenance plans - Structure ............................................................................................... 154
4.16 Wiring diagrams .............................................................................................................................. 159
4.16.1 Wiring diagrams - Technical details ....................................................................................... 160
4.16.2 Wiring diagrams - Initial situation ........................................................................................... 171
4.16.3 Wiring diagrams - step 1 - Wiring diagrams to a vehicle display ........................................... 172
4.16.4 Wiring diagrams - step 2 - Restrict search ............................................................................ 173
4.16.5 Wiring diagrams - step 3 - Selecting wiring diagrams ........................................................... 173
4.16.6 Wiring diagrams - step 4 - Wiring diagram view .................................................................... 175
4.16.7 Wiring diagram information .................................................................................................... 183
4.17 Repair overviews ............................................................................................................................. 184
4.17.1 Definition of repairs ................................................................................................................ 184
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4.17.2 Repairs - step 1 - Repairs display.......................................................................................... 184

4.17.3 Repairs - step 2 - Restrict search .......................................................................................... 185
4.17.4 Repairs - step 3 - Select repairs ............................................................................................ 186
4.17.5 Repairs - step 4 - Finding and selecting parts ....................................................................... 187
4.17.6 Repairs - Notes on diagnosis relevance ................................................................................ 190
4.18 Warranty history .............................................................................................................................. 193
4.19 Tightening torques........................................................................................................................... 194
4.20 Operating fluids ............................................................................................................................... 197
4.21 Technical data ................................................................................................................................. 202
4.22 NED - non-electrical diagnosis ........................................................................................................ 206
4.23 Repair and maintenance instruction................................................................................................ 211
4.24 Service Information Technology (SIT)............................................................................................. 214
4.25 Key history ....................................................................................................................................... 217
4.26 Installation locations ........................................................................................................................ 219
4.27 Pin assignments .............................................................................................................................. 219
4.28 Connector views .............................................................................................................................. 220
4.29 Functional descriptions ................................................................................................................... 220
4.30 Wheel/tyre combinations and styling overview ............................................................................... 223
4.31 Inspection sheets ............................................................................................................................ 227
4.32 GDPR report / DSVGO report ......................................................................................................... 234
5 Interaction between ISTA and AIR ......................................................................................................... 238
5.1 ISTA-AIR - Jump to search for PuMA measures ............................................................................ 238
5.1.1 ISTA-AIR - step 1 - Calling up AIR with diagnosis information from ISTA (PuMA) ............... 239
5.1.2 ISTA-AIR - step 2 - PuMA measures to information on faults ............................................... 240
5.1.3 ISTA-AIR - step 3 - Displaying details of the PuMA measures ............................................. 240
5.1.4 ISTA-AIR - optional step 4 - Repairs to the PuMA measures ............................................... 241
5.1.5 ISTA-AIR - step 5 - Details to the repairs display .................................................................. 241
5.2 ISTA-AIR - Jump to search for repairs ............................................................................................ 242
5.2.1 ISTA-AIR - step 1 - Calling up AIR with diagnosis information from ISTA (Repairs) ............ 243
5.2.2 ISTA-AIR - step 2 - Repairs to the information of faults ........................................................ 244
5.2.3 ISTA-AIR - step 3 - Details to the repairs display .................................................................. 244
5.3 ISTA AIR diagnosis relevance ........................................................................................................ 245
6 Interaction between ISPA Next and AIR ................................................................................................ 248
6.1 ISPA Next-AIR - Jump to search for PuMA measures .................................................................... 248
6.1.1 ISPA Next-AIR - step 1 - Calling up AIR from ISPA Next ...................................................... 248
6.1.2 ISPA Next-AIR - step 2 - PuMA measures to the information of faults ................................. 249
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6.1.3 ISPA Next-AIR - step 3 - Displaying details of the PuMA measures ..................................... 249
6.1.4 ISPA Next-AIR - optional step 4 - Repairs to the PuMA measures ....................................... 250
6.2 Jump to search for flat rate units ..................................................................................................... 250
6.2.1 Step 1: Calling up AIR from ISPA Next ................................................................................. 250
6.3 Transfer of search results to ISPA Next .......................................................................................... 251
7 Interaction between ISPI Process Services (IPS) and AIR .................................................................... 254
7.1 Button for displaying the Service Case ........................................................................................... 254
8 DMS integration ...................................................................................................................................... 258
8.1 DMS query of prices and availabilities ............................................................................................ 258
8.2 DMS order extension ...................................................................................................................... 260
8.3 DMS new creation of Service Case / new order creation ............................................................... 261
9 Software update ..................................................................................................................................... 266
9.1 Prerequisites ................................................................................................................................... 266
9.2 Check for available software updates ............................................................................................. 266
9.3 Optional software update ................................................................................................................ 266
9.4 Mandatory software update ............................................................................................................. 267
9.5 End of use of the application ........................................................................................................... 268
10 General topics ..................................................................................................................................... 269
10.1 Data protection ................................................................................................................................ 269
10.2 Faults/problems ............................................................................................................................... 269
11 Appendix : Additional information on Commercial Service Data ........................................................ 270
11.1 General information about job item inclusive texts/from E39 models on ........................................ 270
11.2 General information on the defect codes ........................................................................................ 270
11.2.1 Defect code structure ............................................................................................................. 270
11.2.2 Diagnosis of cause of failure (defective part/perceived diagnosis) ....................................... 271
11.2.3 Special defect codes .............................................................................................................. 271
11.2.4 Specific information on the defect codes ............................................................................... 272
11.2.5 Temporary defect codes ........................................................................................................ 273
11.2.6 "Service Inclusive package" defect codes ............................................................................. 274
11.3 General information about the flat rates .......................................................................................... 274
11.4 Job items without flat rate specifications (working time) ................................................................. 275
11.5 Structure of the flat rate unit manual ............................................................................................... 275
11.6 Main work ........................................................................................................................................ 276
11.7 Notes for workshops ....................................................................................................................... 277
11.7.1 Explanation of flat rate specifications for body repair (main group 41) ................................. 277
11.7.2 Explanation of flat rate specifications for paintwork (main group 99) .................................... 278
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11.8 Performance rate of workshop ........................................................................................................ 282

11.8.1 Shortened example for calculating the performance rate ...................................................... 282
11.9 Associated work .............................................................................................................................. 283
11.10 Invoicing job items with "+" identification ..................................................................................... 284
List of tables ................................................................................................................................................... 286
List of figures ................................................................................................................................................. 287
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1 About this document
1.1 Contents
The AIR application you with an information research system in the Aftersales area that maps technical and
commercial service data in a single system.
Searching for information is significantly quicker and easier thanks to the application, allowing you to devote
more time to customer care and completing tasks in the workshop.
AIR can be called up by other applications with transferred parameters and then displays specific information
for the case in question. For example, vehicle data (vehicle identification number, diagnosis codes and fault
codes, etc.) can be transferred from ISTA to AIR.
Important:
 For users from the AOS portal (independent operator) the repair history can only be called up
using ISTA.
 The warranty history is not available to AOS users.
 The AIR Client is not available to AOS users as this requires communication with the local
Dealer Management System, released by BMW.
You can find a detailed description of ISPI Next in the "reader's guide" to the ISPI Next documentation.
Symbols used
Important: This information/warning must be read through carefully as problems could occur if it is
not adhered to.
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Areas marked with this symbol provide you with additional information.
1.2 Purpose
The AIR user guide gives the user an overview of the functionality provided by the AIR application and
allows the implementation of the following:
 Carrying out an efficient information search with AIR
 Recognising and understanding the work scope of services by AIR as well as its functionalities
 Correct and reasonable application of the AIR functionalities
 Correct interpretation of the search results
1.3 Target group
This document is intended for all users of the AIR software. This includes all employees who are interested
in information for the Services in Aftersales process:
 Authorised BMW Retailer, e.g. Service Advisor and Service Technician
 BMW Branches, e.g. Service Advisor and Service Technician
 independent operators, such as freelance workshops, police or training companies
 BMW Internal
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2 General operation of the application
The operating concept of AIR is clearly structured and ensures that similar actions take place in the same
way, even for different content.
This increases the ease of use of AIR and its functions. The AIR user interface is configured in the same way
on all end devices and offers the same functionality. The basic elements for the operation of AIR are
explained in detail below.
2.1 Header
An unchanging header is located at the top area of every AIR page. It consists of the navigation, watchlist,
feedback and language setting areas. Clicking the AIR logo (Figure "AIR header, item 1) always returns you
to the start page, irrespective of what page you are on.
Figure 1 AIR header
2.1.1 Navigation field: back to previous pages
Frequently, you might need to return to a page you visited previously. The Air header contains the navigation
buttons "Back"(<) and "Next" (>) (Figure "AIR header", item 4), which allow the user to return to pages that
have been visited previously and also revisit pages that have been left as a result. The original pages are
restored in the same form as when they were left.
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Clicking the "Next/Back" buttons (Figure "AIR header", item 4) and holding the mouse button down enables
jumping to pages that are several steps back.
Do not use the browser's "Back" button to go back to earlier pages, instead always use the AIR
navigation history in the upper section of the display screen.
2.1.2 Watchlist
The watchlist (Figure "AIR header, item 5) function makes it possible to collect information objects related to
the vehicle for use at a later date. In general, information from different detailed views can be added to the
bookmark list.
A detailed overview of the functionality can be found under the watchlist (Section “Watchlist”).
2.1.3 Feedback form
Clicking the "Feedback" button (Figure "AIR header", item 2) opens a web-based form, giving you the
opportunity to send feedback to the AIR team. The form contains free text entries and multiple choice
questions.
2.1.4 Setting
On the right edge of the AIR header you can find the button for entering settings (Figure "AIR header", item
3). For detailed information about settings, see the Settings section of the guide
2.1.5 Full-screen mode
AIR changes to full-screen mode by clicking on the symbol, see item 6.
2.1.6 Closing the application
Clicking on item 7 closes the AIR application.
2.2 Toolbar
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The toolbar is a permanent element of AIR and is located directly below the header. Here, depending on the
dialog opened, you will find various interaction components which are explained briefly below.
Figure 2 AIR toolbar
1. “Reset vehicle identification number” button (figure "AIR toolbar", mark 1)

Clicking this button deletes the displayed vehicle identification number and takes you back to the AIR
start page.
2. “Vehicle” button (Figure "AIR toolbar", item 2)

Display of the current vehicle context and jump to the detailed vehicle view.
3. "Search area" button (Figure "AIR toolbar", item 3)

The search area consists of an input box and a "Search" button with a magnifying glass icon.
AIR allows searches to be performed for any keywords. These can be entered in the input field. The
search is executed by pressing the "Search" button. The search finds all hits in all available measures
and vehicles, taking into account the contracts and market classification of the current user. The search
returns all matching, as well as related results of a search term. Keywords can also be entered using
placeholders. In this case, the flexible portion of a search term is replaced by an "*" (asterisk).
Consequently, entering “engine*” would find not only “engine” but also “engine control”.
4. Page navigation (Navigation of the search results) (Figure "AIR toolbar", item 4).
5. “Watchlist” button (Figure "AIR toolbar", item 5)

Using this button, selected objects of the Watchlist can be added.
6. "Measures" button (Figure "AIR toolbar", item 6)

This button is used as filter and allows you to restrict the search to one measure. Clicking a measure
transfers this automatically to the search box. If you want to change the measure, simply click a different
measure.
2.3 Displaying the searched-for content

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Content that corresponds to the search criteria is presented in AIR clearly and in a comprehensible manner.
The search query is expanded to target the best possible hits. This is why the search term is not always
contained in the results.
The functions the user can use to manage the display are always the same, even for different content.
There are two different methods available to present the content:
 The list view briefly presents the search results as a list
 The detailed view presents an individual search result in detail
Both presentation methods are explained below.
2.3.1 List view (hit list) - Overview of the search results
Figure 3 Hit list
Several hits are displayed as a list. Every entry has a title and, if necessary, other brief information (item 2).
Search results consisting of many hits are restricted to a specific number. These can then be extended using
the buttons (item 4). The total number of hits (results) is specified on the left side (item 1).
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You can see the detailed view of an individual hit in the search result by clicking the corresponding list entry
(item 2).
The list can be restricted using the filter menu on the left side (item 3). The filters on the toolbar cannot be
selected for a search without vehicle identification number.
2.3.2 Filtering the hit list
2.3.2.1 Refining the list by applying a filter
The filters offered in the filter menu are arranged hierarchically. The "+" "-" symbols next to the filters indicate
that you can expand and collapse them. You can click on the entries in the filter menu to navigate through
the filter hierarchy (Figure “Limiting the list of results“, item 2). The entries displayed in the hierarchy either
contain more subentries themselves, which can be displayed by another click, or directly refine the hit list
when they are selected (Figure “Limiting the list of results“, item 3). Clicking on an entry that has already
been selected removes the corresponding filter, so that the number of hits is then increased. Along with a
filter option, the respective number of hits assigned to a group is displayed.
2.3.2.2 Limiting the list using free text entry
The search offers you the option to limit the list of results by means of another text search. To carry out a
search query, enter the desired text in the input box (Figure “Limiting the list of results“, item 1) and click on
the search button next to it on the right. The list of results is reduced to the new number of hits.
The free text search option takes into consideration the set filters in the search and shows the results
accordingly.
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2.3.3 Details view - detailed information
The detailed view shows additional information about a vehicle. The toolbar contains interaction
components, such as the Search (item 4), the deletion of the current vehicle, and the watchlist.
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Figure 4 “Vehicle” detailed view
The content area (Figure“Vehicle” detailed view, item 1) provides a detailed overview of the selected
information object. Furthermore, the print operation can be initiated on the stored printer by clicking the
printer symbol (item 3).
Various sections with supplementary information can be opened or closed, default setting for all of these is
open. These sections, identified as accordion entries, are created as dynamic list of contents (item 2).
Clicking a category (item 2) takes you directly to the desired content.
On the toolbar (Figure ""Vehicle" detailed view", item 5), you can set filter to further restrict the search. When
you click the button the number of hits that are available on the linked list page appears on the button after a
short time; if the exact number of hits is not currently measured a question mark appears. In each case,
clicking displays the content, which is available in the context of the currently displayed details. The buttons
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are deactivated if a situation exists where a jump is not possible. An additional message text provides
information about the cause.
In addition, the filter can be further restricted by entering a search term (Figure ""Vehicle" detailed view", item
4). To carry out a search query, enter the desired text in the input box and click on the search button next to
it on the right.
2.3.4 Display keyboard
For operation on ISID, AIR is set up so that a keyboard (Figure "Windows display keyboard“) is displayed
immediately after clicking in a text field. This setting can be changed at any time via the "settings" button. If
the keyboard is not displayed, it must be deselected under Settings.
Figure 5 Windows display keyboard
2.3.5 Context filter
If you jump from a detailed view to linked contents (Figure "Vehicle" detailed view" in Chapter "Detailed view:
Detailed information", mark 4), a context filter is used in the following list view. This filter restricts the results
list in relation to the contents of the detailed view.
Context filters are always shown on the left in the list view (Figure "Hit list with restriction of a context filter",
item 1). By pressing the “Remove context filter" button you can remove the context filter. Alternatively, the
filter can also be removed by clicking again on the checkmark.
You can additionally restrict the hit list already restricted by an active context filter by selecting further filters
from the filter menu.
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The context filter is not available when jumping from the vehicle details page.
Figure 6 List of results with restriction of a context filter
2.4 Watchlist
The watchlist function allows you to collect information objects related to the vehicle for use at a later date.
Generally, information from various detail views can be transferred to the watchlist. Flat rate units, defects,
repairs, packages, measures (or service bulletins), plate entities, maintenance schedules and repair
instructions are currently supported.
The watchlist is divided into two areas: the free research and Service Cases. Initially, only unrestricted
searching is visible; a service case is only displayed when information has been assigned.
2.4.1 Calling up the bookmark list
Call up the watchlist by clicking on the “Watchlist” button (Figure “ Calling up the watchlist from the header“,
item 1).
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Figure 7 Calling up the watchlist list from the header
This function is only available if a vehicle was previously selected. If no vehicle is currently selected, the
"Watchlist" button is greyed out (Figure "Inactive watchlist button on left, active watchlist button on right"). If
the watchlist is active it is silhouetted in blue.
Figure 8 Inactive watchlist button left, Active watchlist button right
If the watchlist contains entries, a number in the "Watchlist" button indicates the number of entries (Figure
"Active watchlist button with number of watchlist entries").
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Figure 9 Active watchlist button with number of watchlist entries
If the watchlist includes notes, these are illustrated by a pencil icon on the "watch list" button (Figure"Active
watchlist button with note").
Figure 10 Active watchlist button with note
2.4.2 Adding/editing entries in the bookmark list
You can take information objects from the respective detail view using the "add" button on the watchlist. The
“Watchlist” button can be found in the toolbar (Figure "Addition information objects from the detail view",
item 1).
In addition a selection of the relevant information can be made using selection fields (Figure “Addition
information objects from the detail view“, item 2).
Adjust the selection of subordinate information objects in order to change a corresponding entry in the
watchlist then press the "Add" button again.
If changes have been made to the relevant information that is to be accepted in the watchlist,
when you skip to another page a warning will be issued by means of a confirmation dialog, if the
changes have not yet been transferred to the watchlist. It is possible to return to the detail view or
skip over it.
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Figure 11 Addition information objects from the details view
To complete the transfer to the watchlist, the information object to be transferred must be assigned either a
service case with a related job (Figure “Assigning an information object to a service case“, item 1) or free
research (F Assigning an information object to a service case“, item 2). The maintenance schedule
information object is an exception to this: It is not assigned to a job, but directly to a service case instead.
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Figure 12 Assigning an information object to a service case
2.4.3 Actions on the watchlist
Actions on the watchlist are Select, Deselect, Delete, Edit, Print and store Notes)
The button ”Selection” (Figure “ Example display of a watchlist with one entry“, item 1) and “Deselection”
(Figure “Example display of a watchlist with one entry“, item 2) allow the quick a selection for all items in the
list. The individual selection or deselection is controlled via the selection fields (Figure “ Example display of a
watchlist with one entry“, item 5) before the entry. The following actions all relate to the selected elements
only:
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 By pressing the "delete" button (Figure “Example display of a watchlist with one entry“, item 3) the
selected entries are deleted from the list; a dialog prompts the confirmation of the delete operation.
 By pressing the "Change" button (Figure “Example display of a bookmark list with one entry“, item 4) you
skip to the detailed view for the selected entry (inactive, if multiple entries have been selected).
Figure 13 Example display of a bookmark list with one entry
Entries are displayed in the watchlist according to the assigned service case, the list of entries is minimised
as default. By clicking on an entry (Figure “Example display of a watchlist with one entry“, item 6) the position
expands and more details are shown.
The job descriptions displayed on the watchlist are determined during entry in the watchlist and
can deviate later from job descriptions which may have been updated on the vehicle details page
and in ISPA.
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If you want to print the saved list, the printing process is initiated by clicking the "Print" button (Figure
"Example display of a watchlist with one entry", item 7). Only the selected elements in the bookmark list are
printed out.
Along with information objects, you can also store notes to a service case, job or unrestricted search in the
watchlist. Click on the plus sign in the Notes section (Figure “Example display of a watchlist with one entry“,
item 9), to open the text area. Click in the text area to edit the text. The note is automatically saved when you
leave the text area. To delete an entry, select the desired text in Edit mode and delete it.
The text for notes is limited to 2000 characters.
To end the “Watchlist” dialog click on the “Close” button (Figure “Example display of a watchlist with one
entry“, item 8).
Figure 14 Example bookmark list entry with information on diagnostic relevance information
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If there is information on diagnostic relevance for one of the entries on the watchlist, this is indicated by a
small stethoscope symbol (Figure “Example bookmark list entry with information on diagnostic relevance“,
item 1).
For more information, see diagnostic relevance statement (Section "Hinweis zur
Diagnoserelevanz").
You can also place flat rate units on the watchlist. These are presented according to type. In addition to the
ordinary flat rate items that have a fixed flat rate unit item, there's also working time items for which there is
no fixed flat rate unit item.
Figure 15 Actions on the watchlist
Figure "Example of a working time item on the watchlist" shows the different appearance of the two types on
the watchlist. You can enter a work time item as well as a flat rate unit (Figure "Example of a working time
item on the watchlist", item 1),as well as a short description (Figure "Example of a working time item on the
watchlist", item 2). The inputs are maintained even when the watchlist is closed and are reproduced again
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when re-opened. However the values entered have no influence on the display on the “Flat rate unit items”
detailed view. After inputting a flat rate unit item, the text displayed beside the input box changes to "AW" in
the same way as an ordinary job item.
The description text for a working time position is limited to 100 characters. The flat rate unit value
entered must be a numerical value.
2.5 Calling up information on the AIR start page
Various types of information can be called up on the AIR start page.
Information can be obtained by clicking on item 1.
Clicking on item 2 displays the current AIR user guide.
The wheel and tyre combination and release list opens by clicking on item 3.
BMW Motorrad news can be found under item 4.
Figure 16 Calling up information on the AIR start page

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2.6 Mouseover function
AIR has a mouseover function. All incomplete words, e.g. in the filters, become visible once the user moves
over the word with the mouse pointer and the cursor remains on the word.
Figure 17 Mouseover
Figure 18 Mouseover display

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3 Vehicle search
The vehicle search in AIR enables the user to start a search using four different ways.
3.1 Vehicle search with basic features for BMW, BMW i, MINI and Rolls-Royce
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Figure 19 Vehicle search using basic features (first step)
AIR allows the user to start the search function via the basic features of a vehicle. The user can hereby start
the selection by clicking the marked box (item 1).
After the marked box is clicked, additional selection criteria are opened to determine the vehicle as
accurately as possible.
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Figure 20 Vehicle search using basic features (second step)
Item 1 shows the selection criteria that are to be filled when determining a vehicle.
Item 2 shows, representative for all tabs, the function which has to be clicked to drop-down the respective
selection criteria.
Item 3 triggers the search process after all boxes have been successfully filled.
Search with basic features - BMW, BMW i, MINI, Rolls-Royce:
The following selection boxes are displayed here, which are to be filled step by step:
 Model series
 Development code
 Body
 Sales designation
 Engine
 e-motor
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 National-market version
 Steering
 Transmission
 The previous entries define the type code
The behaviour of the ongoing selection is as follows:
 If a list only has one element, this will be selected
 If a list contains no elements, the feature is greyed out
 Dependencies between the features are only evaluated from "top to bottom" – not randomly.
 The prior selections restrict the contents
Note: No optional selection of a version / production date for passenger car is made.
The Search button appears after all boxes have been filled. If you click this you jump to the vehicle detailed
page.
3.2 Vehicle search with basic features for BMW Motorrad and BMW C1
Figure 21 Vehicle search with basic features first step

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AIR allows the user to start the search function via the basic features of a vehicle. The user can hereby start
the selection by clicking the marked box (item 1).
After the marked box is clicked, additional selection criteria are opened to determine the vehicle as
accurately as possible.
Figure 22 Vehicle search with basic features second step
Item 1 shows the selection criteria that are to be filled when determining a vehicle.
Item 2 shows, representative for all tabs, the function which has to be clicked to drop-down the respective
selection criteria.
Item 3 triggers the search process after all boxes have been successfully filled.
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The following information is queried in order to determine the vehicle accurately:
 Brand
 Country region
 Model range
 Model
 The selected that is made determines the type code.
 Optionally, the version can also be selected. In this case, only one version can be selected at the same
time
 The behaviour of the ongoing selection is as follows:
o If a list only has one element, this will be selected
o If a list contains no elements, the feature is greyed out
o Dependencies between the features are only evaluated from "top to bottom" – not randomly.
o The prior selections restrict the contents
The search button appears. If you click this you jump to the vehicle detailed page.
3.3 Vehicle search with type code

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Figure 23 Vehicle search with type code
AIR enables the user to start a search with a type code.
To do so, enter the type code in the box (item 1) and click the magnifying glass to start the search.
PSDH/VDWH is going to introduce the "X" type of transmission for new type codes. This will take the place
of the previous "MECH" and "AUT" types of transmission for all new type codes. As a result of this, it will no
longer be possible to find out the type of transmission using the type code for new vehicles.
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Figure 24 Virtual vehicle
It should be pointed out that a vehicle identified by type code is just a virtual vehicle.
For this reason not all information objects are available as they require a more precise identification of the
vehicle.
3.4 Vehicle search without vehicle
AIR offers the option to search without the vehicle. This can be selected on the start page (1).
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Figure 25 Search for a vehicle without vehicle identification number
The search without a vehicle currently offers PuMA measures, operating fluids and special tools only, as all
other information objects require other selection criteria.
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Figure 26 Results list
3.5 Vehicle search using the number plate
AIR offers client users vehicle identification using the number plate (1). The search logic corresponds to that
of the local Dealer Management Systems. If a search is started using the number plate, AIR sends a request
to the Dealer Management System.
Only vehicles are displayed, that are created in the local Dealer Management System and have a valid
vehicle identification number. If no or a faulty vehicle identification number is saved in the Dealer
Management System, AIR displays a fault message.
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If the full number plate is not known, you can also search with part of the number plate. Here it is important
that the search ends with an asterisk *. This asterisk * acts as a placeholder.
Figure 27 Search via number plate
If several vehicles are found in the Dealer Management System for a number plate, a window opens in which
the desired vehicle can be selected.
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Figure 28 Search via number plate, multiple vehicles
The desired vehicle can be selected by clicking on the arrow (1).
In this case X1 with the vehicle identification number VR31168 is selected.
In the next step the vehicle details page opens directly. Now AIR can be used to its full extent in the usual
manner.
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Figure 29 Selected car
3.6 Vehicle search via the vehicle identification number

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Figure 30 Vehicle search via vehicle identification number
Enter the vehicle identification number (e.g. "C728092") in the search line of AIR (Figure "Vehicle search via
vehicle identification number", item 1). AIR performs the search when you click the "Search" button.
Since the search for a vehicle identification number always yields an unique result, no results list is
displayed. AIR jumps directly to the vehicle details page.
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Figure 31 Vehicle details page
On the vehicle details page all relevant information about the vehicle can be viewed.
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4 Information research
4.1 PuMA or parts technology measures
This scenario describes how you can search for PuMA or parts technology measures (TTS measures) for a
vehicle; in the US market, "Service Bulletins" is offered instead of PuMA measures (except Rolls-Royce
Motor Cars). As both search procedures are identical, we will concentrate on the description of the search for
PuMA measures.
4.1.1 Tolerance sample catalogue
AIR also displays tolerance sample catalogues under the PuMA measures filter in the header. Tolerance
sample catalogues define what level of faults should be accepted as a warranty case in delivered vehicles.
This should support Service Advisors when assessing customer complaints, so as to avoid unjustified
warranty cases. These documents are displayed in AIR as a PuMA measure and can be used in ISPA Next
and ISPA Mobile.
The PuMA measures filter (1) must be selected to call up the tolerance sample catalogue.
Figure 32 PuMA tolerance sample catalogue

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In order to display the tolerance sample catalogues, you can enter tolerance sample* (1) in the free text
search to filter the results.
It is very important that the asterix * is entered after tolerance sample so that AIR can perform the search.
Figure 33 PuMA tolerance sample catalogue search
Alternatively you can search using the measure type.

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Figure 34 Tolerance sample catalogue measure type
Then the desired tolerance sample catalogue can be selected.
In the respective entry PDF files are saved which contain the tolerance sample catalogue.
Clicking on the attachment (1) opens the PDF document.

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Figure 35 Tolerance sample catalogue attachment
After opening the attachment the tolerance sample catalogue is displayed.
This can be saved or also printed out (1).

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Figure 36 PuMA measure tolerance sample catalogue PDF
4.1.2 Creating a PuMA or parts technology case
A basic prerequisite for creating a PuMA case is that there is a Service Case for the vehicle being used, or
one is created.
The user must first log in via S-Gate.

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Figure 37 Logging in to create a PuMA case
There are two ways of creating a PuMA case, with the buttons for creating the PuMA case in AIR located in
different positions:
1. Service Case has been created by ISPA Next together with a job: the buttons are on the "job level"
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Figure 38 PuMA case on job level
2. Service Case has been created by ISTA (without a job): the buttons are on the "Service Case level"
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Figure 39 PuMA case on Service Case level
4.1.3 PuMA or parts technology measures – Starting situation
A PuMA measure for the automatic transmission for a vehicle (vehicle identification number available) needs
to be located.
4.1.4 PuMA or parts technology measures - Step 1 - Search for the vehicle
Using the vehicle identification number you can determine the associated vehicle according to the
description (Section "Vehicle search via the vehicle identification number").
4.1.5 Show PuMA or parts technology measures - Step 2 - PuMA measures relating to vehicle
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If you now click on the "PuMA measures" button (Figure ""Vehicle details page", item 1) on the vehicle
details page, all suitable PuMA and TTS measures for this vehicle are displayed. All measures are not
translated in all languages. If a measure is not available in the user language, it is displayed in another
language – preferably in English.
4.1.6 PuMA or parts technology measures - Step 3 - Restrict search
In order to find the correct PuMA and TTS measures of the vehicle from the complete list of PuMA
measures, you can refine the list according to additional criteria. This is performed with the filter menu to the
left of the results list. On the one hand by selecting the “Measure type” filter (Figure "List of measures for a
selected vehicle", item 3) you can restrict the list of PuMA or TTSmeasures, on the other hand you have the
ability to filter PuMA and TTS- measures according to the fault location (Figure "List of measures for a
selected vehicle ", item 2).
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Figure 41 List of measures for selected vehicle.
The PuMA measures can be narrowed down further by clicking on Production date (1). If you select the
Production date field, the PuMA measures are limited to a particular day. This means that only currently valid
PuMA measures are displayed. No other PuMA measures are displayed.
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Figure 42 Narrowing down PuMA measures using production date
The filtering is carried out by gradually refining and selecting the areas in which a multiple selection is
possible.
For example, it is possible to first select "Fault location", then "2x – Drive" and then "24 – Automatic
transmission". On the bottommost level you can make your (multiple) selection by clicking the selection field
(Figure "“Selecting filter criteria from the engine subgroup“", item 1).
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Figure 43 Selecting filter criteria from the engine subgroup
4.1.7 Select PuMA or parts technology measures - Step 4 - Suitable PuMA measure
Now you can see a list of PuMA measures for the vehicle, refined by the selected filter criteria, is displayed.
In this list, you can jump to the respective detailed view by clicking on individual entries (Figure "Selecting
filter criteria from the engine subgroup ", item 2).
The cause, the actual PuMA measure and the validity information are displayed in the "PuMA measure"
detailed view (Figure ""PuMA measures" detailed view, item 1, 2 and 3). You can open the areas individually;
by default, all areas are displayed open. With the "Back" button (Figure ""PuMA measures" detailed view",
item 5) you can switch back to the "PuMA measures" list view (Figure "List of measures for a selected
vehicle" in Section "PuMA or TTS measures - Step 3 - Restrict search"). You can print out the selected
PuMA measure using the "Print" button (Figure " "PuMA measures" detailed view", item 4).
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Figure 44 “PuMA measures” detailed view
4.2 Repair instructions
4.2.1 Navigation
The following scenario demonstrates how to search for a vehicle's technical service data. Repair instructions
are used as an example.
4.2.1.1 Navigation - Initial situation

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Technical service data, for example a repair instruction, needs to be found for a vehicle (vehicle identification
number available).
4.2.1.2 Navigation - step 1 - Searching for the vehicle
Enter the vehicle identification number (e.g. "C728092") in the AIR start page (Figure "Searching for the
vehicle with the vehicle identification number C728092", item 1). After a click on the “Search” button, AIR
performs the search.
Figure 45 Searching for the vehicle with the Vehicle identification number 0C28511
Since the search for a vehicle identification number always yields an unique result, no results list is
displayed. AIR jumps directly to the details page of the vehicle.
4.2.1.3 Navigation - step 2 - Displaying the repair instructions for the vehicle
Click on the "Repair instructions" button in the vehicle details page (Figure "Vehicle details page", item 1).
AIR switches to the “Repair instructions” list view and displays all repair instructions available for this vehicle.
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4.2.1.4 Navigation - step 3 - Restrict search
Refine the list of repair instructions according to additional criteria using the filter menu on the left of the
results list (Figure “List of repair instructions for the selected vehicle“, item 1). When carrying out a search for
repair instructions, it is useful to filter according to main group / subgroup. This allows you to quickly find the
queried repair instructions.
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Figure 47 List of repair instructions for the selected vehicle
Filtering in AIR is performed by refining and selecting the areas in a step-by-step process. Multiple selection
is possible.
For example, you can select "63 - Lights". On the bottommost level you can make your (multiple) selection
by clicking the selection field (Figure "“Selecting filter criteria from the engine subgroup lights“", item 1).
Afterwards the hit list is reloaded and contains then only the desired entries.
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Figure 48 Selecting filter criteria from the Lights subgroup
4.2.1.5 Navigation - step 4 - Select suitable repair instructions
Upon successful filtering, AIR displays a refined list of repair instructions for the vehicle as per the selected
filter criteria. In this list, you can jump to the respective detailed view by clicking on individual entries (Figure
"Selecting filter criteria from the engine subgroup lights" "Navigation - step 3 - Restrict search", mark 2).
Contents of the repair instructions are displayed in the detailed view (Figure “ “Repair instructions - detailed
view“, item 2). Using the “Back” button (Figure ““Repair instructions” - detailed view“, item 1) you can return
to the repair instructions list. If the execution of a repair is relevant for TeileClearing, a part clearing symbol
(Figure ""Repair manual" - detailed view, item 4) appears in the title bar. Further information can be found
under TeileClearing (Section "Parts Clearing" 1.7.1).
In the left column, AIR provides you with the option of navigating to other linked contents such as packages,
flat rate units and repairs (Figure ""Repair manual"-- detailed view", item 3). Certain repair instructions also
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contain overviews of special tools used, technical data and tightening torques as linked contents (Figure
“Repair instructions with accordion for preliminary work, main work and reworking“, item 1).
Figure 49 “Repair instructions” - detailed view
Documents containing further information for a repair instruction are displayed by links stored in blue (Figure
“Repair instructions with linking and navigation history“, item 1). You may call up the linked documents via
these links. AIR displays the navigation history at the top left (Figure “Repair instructions with linking and
navigation history“, item 2). You may jump back to the previous documents via the displayed navigation
history.
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Figure 50 Repair instructions with linking and navigation history
Documents can be structured across several levels. The first level of division is represented by accordions.
Certain repair instructions divide their work steps, for example into preliminary work, main work and
reworking (Figure “Repair instructions with accordion for preliminary work, main work and reworking“, item 2)
The second level of division is represented by links within an accordion. They enable jumping to sub-
documents. By clicking on a link, you can jump to the view of the sub-document.. Using two navigation
buttons (Figure “View for a subtask with navigation buttons“, item 1), it is possible to navigate to the previous
or next subdocument. This enables reading continuously without jumping back to the overview of the
document.
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Figure 51 Repair instructions with accordion for preliminary work, main work and reworking
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Figure 52 View of a subtask with navigation buttons
4.2.2 Print configurer
For passenger car premium repair instructions as well as for motorcycle repair instructions and workshop
installation instructions for motorcycles, the print configurer offers the ability to print out all work tasks listed
in the accordion in one document. For each individual work tasks, the option is provided as to whether only
the designation of the work tasks is to be printed or alternatively the detailed work task description is to be
included.
4.2.2.1 Print configurator - Initial situation
You have opened passenger car premium repair instructions, motorcycle repair instructions or workshop
installation instructions for a motorcycle and see the work task accordion in front of you on the screen.
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4.2.2.2 Print configurator - step 1 - Open the Print configurator
The print configurator is started by clicking on the "Print" button in the toolbar. A dialog is opened with its own
toolbar (Figure "Print configurator dialogue", item 1), any available advance information on the selected
repair instruction (Figure "Print configurator dialogue", item 2) as well as the activity accordion (Figure "Print
configurator dialogue", item 3).
In addition, three new selection boxes are integrated in the print configurator (item 4). If one of the new
selection boxes is activated, the associated information object is appended at the end of the printout of the
repair manual.
By default, the select boxes are deactivated, and the printing sequence corresponds to the sequence of the
selection boxes.
The sequence within the information objet corresponds to the sequence of the display in AIR (sequence
matches the usage in the premium repair manual)
Figure 53 Print configurator dialogue

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4.2.2.3 Print configurator - step 2 - Configuration of the document to print
All activities within the activity accordion have selection fields. A selection field that is selected means that a
detailed activity description is printed, while a selection field that is deselected means that only the
designation of the activity displayed in the accordion is printed. The selection for each activity can be
changed by clicking on the corresponding selection field. When the print configurer is started, all main work
tasks are always selected for detailed print, while all preliminary work and follow-up work is deselected. By
clicking on the selection field in the heading of an accordion entry you can simultaneously select or deselect
all the activities contained in this section for detailed printing.
Figure 54 Print configurer toolbar
In the toolbar of the dialog there are four more buttons with additional functionality. Clicking on the "Select
all" button (Figure “Toolbar of print configurator“, item 1) selects all activities for detailed printing. Clicking on
the “Deselect all" button (Figure “Toolbar of print configurator“, item 2) selects all activities for detailed
printing.
If preliminary information about repairs is available, this is always displayed in the print configurator dialog
above the accordion and printed in the print document. The prior information can not be deselected for
printing.
Within the repair instructions, individual activities can contain safety information for the service technician. If
work tasks are selected in the print configurer and contain safety information, this also appears on the
printout.
Furthermore the safety information selection field (Figure “ Toolbar of print configurator“, item 3) gives the
option of configuring a summary of the safety information at the start of the document. In this way you can
ensure that safety information from work tasks that are not selected also appears on the printout. If the
selection field is selected, all the safety information that appears in the individual activities of the repair
instructions is printed in a bundle at the start of the document. It is irrelevant whether the workstep to which
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safety information is associated is selected for the detailed printout or not. Each page of the printout
additionally contains information indicating that all safety information is located at the beginning of the
document. If the selection field is deselected, there is merely a note at the start of the document and on
every page of the printout to say that the safety information is not being fully printed at the request of the
user.
The safety information selection field can be selected and deselected by clicking on the selection field or the
text beside it. When the print configurer is started, the printing out of safety information is selected by default.
The deselection of the print option for safety information can result in safety-relevant information
not appearing in the printout.
Regardless of whether the safety information selection field is selected or deselected, all the safety
information from activities that were selected for detailed printing are also printed in the relevant place within
the activity.
4.2.2.4 Print configurator - step 3 - Final printing of the document
By clicking on the "Print" button (Figure "“Toolbar of print configurator”" in section"Print configurator - step 2 -
Configuration of the document to print", item 4) in the toolbar of the dialogue, the configuration of the print
document is ended and the normal printer function of your browser starts. The document to printed has then
the following structure.
At the top of the first page of the printout there is information on the dealer and the selected vehicle or
motorcycle. A banner follows which offers information on the print variant selected for the safety information.
This banner is reproduced again as a header on every following page. If the printer option for the safety
information has been selected, the collected safety information from all work tasks associated to the repairs
follows. Following this, if it is available, comes the prior information on the selected repairs. At the end the
work tasks follow in the same order as in the accordion, although either only the designation of the work
tasks (if deselected) or a detailed description of the work tasks (if selected) is printed depending on the
selection made for individual work tasks in the print configurer.
4.2.3 Overall view
For passenger car premium repair instructions as well as for motorcycle repair instructions and workshop
installation instructions for motorcycles, you have the option to display on one screen all subwork tasks
(including prior information) of the selected repair instructions in the order that they are to be performed. By
clicking on the "Overall view" button in the toolbar of the repair instructions (Figure “Toolbar of overall view“,
item 1) the overall view of the repair instructions appears with all details.
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Figure 55 Overall view toolbar
Starting from the overall view, you have the following options. If the individual activities contain links (Figure
“Overall view of repair instructions“, item 1), you can use these to change to the view of the corresponding
document. Clicking on the "Back" button (Figure “Overall view of repair instructions“, item 2) brings you back
to the accordion view of the repair instructions. By clicking on the "Print" button (Figure “Overall view of
repair instructions“, item 3) you can print out the overall view.
The printout corresponds to the overall view; all work tasks are automatically printed with all
details. For more selection options for your printout you can use the print configurator (Section
“Print configurer”).
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Figure 56 Overall view of repair instructions
4.3 Technical Campaigns
If technical campaigns are available for a vehicle, AIR informs you via a note next to the vehicle image
(Figure ""Vehicle details page for vehicle with open Technical Campaign", item 1). The "Technical
Campaigns" accordion entry (Figure "Vehicle details page for vehicle with open Technical Campaign", item
2) provides you with an overview of the current technical campaigns. In the expanded state, AIR tabularly
lists all available Technical Campaigns that are open and in progress.
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Figure 57 Vehicle details page with Technical Campaign
Each table entry for a Technical Campaign includes a "Details" button (Figure "Vehicle details page for
vehicle with Technical Campaign", item 3). By clicking on the "detail" buttons, AIR opens a dialog with further
details on the Technical Campaign (Figure “Dialog for Technical Campaign with further details (all markets
except US)“). In the US market, the details will be opened in the form of a service bulletin (Figure "Dialogue
for Technical Campaign with further details (US market)") (except for the Rolls-Royce Motor Cars brand). If
SI defects are linked to the technical campaign, it is possible to jump to them with the "SI defect codes"
button (Figure "Vehicle details page with open Technical Campaign", item 4).
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Figure 58 Dialog for Technical Campaign with further details (all markets except US)
Figure 59 Dialog for Technical Campaign with further details (US market)
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4.3.1 Reserved Technical Campaigns
Technical Campaigns can be reserved by a Retailer, so that other Retailers cannot carry out the reserved
Technical Campaign. Since there is always the possibility that customers with an open Technical campaign
have to drive into an unknown Retailer while in transit, the reserving Retailer is displayed in AIR, see item 1.
Until now, only the reserving Retailer could see that they had made the reservation, but now all users can
see that a reservation exists (status "Active"). During a service visit, Retailers can now check whether a
Technical Campaign exists and if this is booked by another Retailer. If the Technical Campaign must be
carried out urgently, the reserving Retailer can be contacted and asked to release the Technical Campaign.
Figure 60 TCM reservation

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4.4 Service History
On the vehicle details page there is a "Service History" accordion entry (item 1) which is displayed as a table
(item 2) if history data is available.
The service history is available for passenger cars and BMW motorcycles.
Figure 61 Vehicle details page with Service History
Further details about the Service History can be called up via mouseover.
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Figure 62 Dialog for service history with further details
4.5 Vehicle components
4.5.1 Vehicle components - step 1 - Displaying the parts for the vehicle
In the vehicle details page, click the "Parts" button on the "toolbar" (Figure "Vehicle details page", item 1).
AIR changes the list view and displays for you all picture panels suitable for the basic type of this vehicle.
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4.5.2 Vehicle components - step 2 - Restrict search
Refine the list of parts according to additional criteria using the filter menu on the left of the results list (Figure
“List of picture panels for a vehicle“, item 1).
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Figure 64 Picture panel list for a vehicle
The filtering is carried out by gradually refining and selecting the Unified Parts Group, whereby multiple
selection is possible.
For example, you can first select "54 – Slide/tilt sunroof / convertible top". On the bottommost level you can
make your (multiple) selection by clicking the selection field (Figure "“Selecting filter criteria from the engine
subgroup slide/tilt sunroof/ convertible top", item 1).
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Figure 65 Selecting filter criteria from the slide/tilt sunroof/convertible top subgroup
You now see a list of picture panels for the vehicle restricted according to the selected filter criteria. In this
list, you can jump to the respective detailed view by clicking on individual entries (Figure "Selecting filter
criteria from the engine subgroup slide/tilt sunroof/ convertible top", item 2).
4.5.3 Vehicle components - step 3 - Determine part numbers
In the "Picture panel" detailed view (Figure "Picture panel detailed view"), you will find detailed information
about the picture panel and about the parts contained in the graphic. The parts information displayed
corresponds to the vehicle equipment and is identical to the information you know from the EPC.
Retrofittings are not taken into account.
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Figure 66 Picture panel detailed view
In the parts listing under the picture panel you may select or deselect the desired parts (Figure "Picture panel
detailed view", item 1) and specify the desired quantity (Figure "Picture panel detailed view", item 2). You
may now add these parts to the bookmark list as usual. If a part is relevant for TeileClearing, a TeileClearing
symbol is displayed (Figure "Picture panel detailed view", item 3). Further information can be found under
TeileClearing (Section “TeileClearing”).
Using the "Zoom" buttons (Figure "Picture panel detailed view", item 4) you can change the display size of
the graphic.
In the graphic you can move the mouse over each of the picture number block hotspots (Figure "Picture
panel detailed view", item 5) to get information about the particular picture number block designation and
part number. If the picture number block is not installed in the present vehicle, a note on this is displayed.
A click on the picture number block hotspot marks all entries associated with the selection both in the graphic
as well as in the parts list beneath the picture panel. This applies similarly in reverse by clicking on a part in
the pars list.
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On the bookmark list, parts designations are always displayed in the language they were added to
the bookmark list in. This means that if you call up an existing watchlist you will see parts on the
watchlist in the language they were originally added to that watchlist in. For this reason, the
designation may be displayed in a different language than the current language setting.
4.5.4 Parts Clearing
If a TeileClearing action exists for a part then this is displayed in the form of a TC icon (TeileClearing icon)
(Figure "”Picture panel” detailed view" in section "Vehicle components - step 3 - Determine part numbers",
mark 3). The TeileClearing information is updated daily, and is also vehicle and market-specific.
In addition, the TC icon will be shown on all information objects part of a TeileClearing action:
 Parts (Figure "”Picture panel” detailed view" in section "Vehicle components - step 3 - Determine part
numbers", mark 3).
 Work units.
 Packages (Figure ""Package" detailed view with a TeileClearing relevant part" in Section "Packages -
Step 4 - Select package", item 1).
 Repair manuals (Figure ""Repair manual" - detailed view in Section "Navigation - Step 4 - Select suitable
repair manual", item 4).
 Repair overviews (in Section "Repairs - Notes on diagnosis relevance", item 1).
All information necessary for your specific application is in the appropriate place and so previous and thus far
necessary research effort to determine of the validity of the corresponding TeileClearing-action is not
necessary.
4.6 Packages
4.6.1 Packages - Initial situation
The service technician has a task to carry out, e.g. "Replacing a water pump”. He wants to find a suitable
package for this task.
4.6.2 Packages - step 1 - Vehicle search

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Using the vehicle identification number, you can determine the associated vehicle (Section "Search for
vehicle with vehicle identification number").
4.6.3 Packages - step 2 - Selecting the associated work packages
In the "Vehicle" detailed view on the right side under "Packages" (Figure "Vehicle detailed view,", item 1) it is
possible to jump to linked Service Repair Packages (SRP) as well as warranty repair packages (WRP) for
this vehicle.
Figure 67 Vehicle detailed view for vehicle identification number "SD10014"
Packages can also be selected for motorcycles in the same way. To do this, click on Packages, see item 1.
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Figure 68 Package selection for BMW Motorrad
4.6.4 Packages - step 3 - Restrict search
In order to find the packages for replacing a water pump in the hits, these can be refined. This can be done
using the filter menu on the left of the hit list (Figure “List of packages for selected vehicle“, item 2).
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Figure 69 List of packages for selected vehicle
When carrying out a search for work packages, it is useful to filter according to main group / subgroup.
The filtering is carried out by gradually refining and selecting the areas in which a multiple selection is
possible.
After correctly selecting the filter (Figure “Selecting filter criteria from the engine subgroup , item 1) the hit list
is reloaded and now contains the desired entries only.
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Figure 70 Selecting filter criteria from the engine subgroup
4.6.5 Packages - step 4 - Select package
Now the desired package can be selected from the refined list.
For example, you are interested in the Warranty and Repair Package (WRP) "11 51 504". By clicking on the
package (Figure "Selecting filter criteria from the engine subgroup" in Section "Packages - step 3 - Restrict
search", mark 2) you can switch to the “Packages” detailed view (Figure "Packages detailed view").
All detailed information on a package is displayed in the “Packages” detailed view. By clicking on "Packages"
(Figure "Package detailed view", item 4) you can switch to the appropriate (SRP).
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Figure 71 Packages detailed view
The information displayed can be printed (Figure "Packages detailed view", item 6), or also transferred to the
watchlist (Figure "Packages detailed view", item 5).
Clicking the "Back" buttons (Figure "Packages detailed view", item 7) will navigate back to the results list.
If a part or a flat rate unit position is relevant for TeileClearing, the TeileClearing symbol is displayed (Figure
"Packages detailed view with a TeileClearing-relevant part", item 1). Further information can be found under
TeileClearing (Section "Parts Clearing").
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Figure 72 Packages detailed view with a TeileClearing-relevant part
4.6.6 Packages - Step 5 - Selecting packages according to package type
AIR offers a selection of different package types, including:
 WRP = Warranty repair package
 MKP = Marketing package
 SRP = Service Repair Package
 SIP = Service Inclusive package
 VLP = Value line package
These package types are vehicle and market specific. Not every package type is available in every market
and for every vehicle.
The warranty repair package should preferably be used during the warranty period.
The marketing package can contain dealer-specific and lighthouse (LH) marketing campaigns.
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The Service Inclusive package can be selected, if a valid service contract exists for the vehicle.
The value line package is interesting for older vehicles, which are tied to BMW Service by particularly
attractive package prices.
Example of a marketing package:
Figure 73 Marketing Campaign Package
Example of a value line package:

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Figure 74 Value line package
Service Inclusive example for BMW Motorrad:
Figure 75 Service Inclusive for BMW Motorrad

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4.7 Retrofits
4.7.1 Definition of retrofittings
Retrofits are optional equipment not fitted ex works, but fitted to the vehicle retroactively. AIR only displays
retrofits performed with an encoding (retrofits relevant for coding).
4.7.2 Fitted retrofits
Installed retrofittings for a vehicle can be found in the "Vehicle" detailed view by scrolling to the "Optional
equipment" accordion entry; alternatively you can jump to it directly in the dynamic list of contents on the left
edge (item 1). The left column of an "Optional equipments" accordion contains all optional equipment fitted
ex works. In addition written supplementary control words (E-Words) and customer service words (K-Words)
are displayed in the left column ex works. The right column lists previously fitted retrofits. If not data is
available or no retrofits were fitted to the vehicle, an appropriate message is displayed.
In general, the descriptions of the retrofits are displayed in the language set in AIR. If no descriptions are
available in the set language, the retrofits are displayed in English.
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Figure 76 "Vehicle" detailed view with optional equipments
4.7.3 Possible retrofitting
Retrofits that are available for the current vehicle, but have not yet been fitted, are displayed in the “Possible
retrofitting" accordion entry (Figure ““Possible retrofitting on the “Vehicle” detailed view“, item 1). Here, AIR
differentiates again between available retrofits and potentially available retrofits.
Potentially available means that it is not possible to clearly determine whether the retrofit may be fitted since
fitting is dependent on the software version of the control unit. To confirm this, validation via ISTA/P is
necessary.
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Figure 77 Possible retrofitting on the “Vehicle” detailed view
4.8 Information on faults
On the vehicle details page you will find an "Information on faults" accordion entry (Figure ""Information on
faults" accordion entry"). If you scroll to this section, the existing information on faults for the selected vehicle
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is displayed.
Figure 78 “Information on faults” accordion entry
The information on faults is subdivided according to workshop and service consultation and are
correspondingly shown by two separate tables. The number of diagnosis codes, fault codes and fault
patterns compiled in the workshop are displayed for you in the workshop as well as the Service Consultation
table (Figure ““Information on faults” accordion entry“, item 1 and 2). Using the "Arrow" buttons (Figure
"“Information on faults” accordion entry", item 3) you can open a dialogue in which the corresponding codes
or fault patterns are stored with information.
You can navigate the searched content using the "PuMA measures" button as well as the "repair" button
(Figure "“Information on faults” accordion entry", item 4). The selection fields selected in the table show you
which information on faults is used to make the jump.
4.9 Navigation maps
The vehicle details page contains a "Navigation map" accordion entry (Figure ""Vehicle details page" with
"Navigation map" accordion entry"). This accordion entry shows information on the navigation maps fitted in
the vehicle, the existing subscriptions and possible updates.
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The first column shows the installed navigation map detected from the central system. As maps can also be
manually brought into vehicle, it can be the case that the map detected does not correspond to the actual
map installed in the vehicle. The time of installation of the displayed map is represented by a note.
In some cases, the map installed can not clearly be determined even though information is
available on compatible navigation maps. In these cases additional information appears, that the
precise map could not be determined, and probably one of the displayed maps is installed. This
may lead to more than one possible navigation map being shown.
The second column displays the matching enabling code, if available. In the case of newer enabling codes,
the validity of the enabling code will be displayed here. In older enabling codes the message "Update
possible" indicates that a newer free map can be installed. The message "no valid subscription available"
means that the navigation map is already at the status of the enabling code.
The two columns that follow show, respectively, the latest free of charge navigation map (according to the
enabling code) and a navigation map subject to a fee. If a map should be available in multiple versions (such
as the East and West Europe map), both versions are represented.
Navigation maps can be updated free of charge, if the version of the navigation map is within the period of
the subscription. Keep in mind for this however that in this case expense is incurred due to the effort of
introducing the new map. If the map is not within the period of the subscription, then the customer can
acquire an enabling code for this at a charge. The customer can choose between a one-time update and a
subscription update.
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Figure 79 Vehicle details page with a "Navigation map" accordion entry
A map update is symbolised by a button with the navigation map name, independent of whether the update
is with or without charge. By clicking on the “Update” button (Figure "“Vehicle” detailed view with “Navigation
maps” accordion entry") the detail view is called up to the linked navigation map (Figure "“Navigation maps”
detailed view with flat rate unit item and two possible parts"). The flat rate unit for the installation of the map
data is listed on the detailed view. Navigation maps, the validity of which is not covered with an enabling
code, parts can also appear, that correspond to e.g. a single software update (valid for 1 month) or a
subscription. The flat rate units and navigation map parts can be transferred to the watchlist. They are
assigned in the navigation map watchlist. A navigation map cannot be transmitted to ISPA.
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Figure 80 “Navigation maps” detailed view with flat rate unit items and two possible parts
4.10 Service contracts
The vehicle details page contains a "Service contracts" accordion entry (Figure ""Vehicle details page with
open "Service contracts" accordion entry", item 1). If active service contracts are available for the selected
vehicle a note is displayed below the vehicle information (Figure ""Vehicle details page with open "Service
contracts" accordion entry", item 4). The "Service contracts" accordion entry shows you the existing service
contracts and related information (Figure ""Vehicle details page with open "Service contracts" accordion
entry", item 2). The details of the contract can be viewed by pressing the "Arrow" button (Figure ""Vehicle
details page with open "Service contracts" accordion entry", item 3). Clicking on item 5 automatically displays
the applicable packages for the existing service contract.
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Figure 81 "Vehicle details page with "Service contracts" accordion entry
After skipping, a dialog with the details of a contract opens (Figure “Dialog with contract details“). The
additional information, such as in the "Service contracts" accordion entry appear again here (Figure "Dialog
with contract details", item 2). In addition the detailed contract / contract texts are displayed (Figure “Dialog
with contract details, item 3). Furthermore you have the possibility to print the contents (Figure “Dialog with
contract details“, item 1).
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Figure 82 Dialog with contract details
The service contracts for BMW Motorrad are also displayed in the same way, see item 1.
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Figure 83 SIP BMW Motorrad
4.10.1 Service contracts - jumping directly from the details page to Service Inclusive contracts
AIR offers the option in vehicles with valid Service Inclusive contracts, to jump directly to the linked
packages.
There is a button for this in the "Service contracts" accordion on the vehicle details page which leads directly
to the packages.
Click on Packages (1) to open these.

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Figure 84 Linked Service Inclusive packages
The packages (1) that can be used for this service contract now open.
If all packages should be displayed, the filter for the Service Inclusive contracts can be removed again by
clicking on the cross (2).
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Figure 85 Selected Service Inclusive packages
If the Service Inclusive contracts were removed by clicking on the cross (2), all packages available for this
vehicle reappear.
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Figure 86 Removed Service Inclusive packages
4.11 Service Case / digital workshop file
The Service Case replaces the watchlist in the AIR Client from release 18.01. The Service Case facilitates
the data exchange between the various applications of the ISPI family such as ISPA Next, ISPA Mobile V2
and ISTA. All information created in the specified applications can be viewed via the Service Case in AIR.
The Service Case is opened by clicking on the mark 1.
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Figure 87 Service cases on the vehicle details page
4.11.1 DMS price query and DMS transmission
In order to be able to use the DMS price query and the transmission into DMS, the DMS must be connected
to AIR. The configuration can be carried out by your administrator under settings in AIR. Additional
information can be found in the ISPI administrator handbook. In order to query prices and parts availabilities
in the local DMS, one click on the DMS symbol (mark 1) is sufficient. AIR now sends a request to the local
DMS and shows the price and the parts availability. The user is therefore always informed about the local
parts inventory and price. Also dealer-specific parts such as engine oil, brake fluid and cleaning fluid,
provided they have been entered in the DMS, are automatically transferred into the Service Case.
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Figure 88 DMS price query and local DMS
Besides the price query, the contents of the Service Case can also be transferred into the DMS. By clicking
on the DMS symbol (mark 2), the transfer into the DMS is initiated.
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Figure 89 Transfer from the service case into the DMS
The transfer into the DMS can happen either for a certain order number, or alternatively a new order can be
created in the DMS via AIR.
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Figure 90 Dialogue box, transfer into DMS
Provided it is not saved through the key data, the odometer reading must be specified before transferring
into DMS.
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Figure 91 Dialogue box, odometer reading input
After successful transmission (depending on the linked DMS), the order number is displayed in the dialogue
box and also transferred into the Service Case.
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Figure 92 DMS order number in the Service Case
4.11.2 Attachments to the Service Case
As many attachments as desired can be uploaded along with a Service Case. For this, there is no restriction
with respect to the file format. For each attachment however, 20 megabytes may not be exceeded.
The attachments can be added using the paper clip button at the job level (mark 1)
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Figure 93 Adding attachments
After clicking on the paper clip, a dialogue box opens. Now the desired attachment can be searched for and
uploaded.
Figure 94 Upload Service Case attachment

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After selecting the attachment, the system request the entry of a title for the selected attachment.
Figure 95 Naming the attachment
After successfully uploading the document, this is displayed at the end of the Service Case. See mark 1.
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Figure 96 Service Case attachment overview
By clicking on the arrow (mark 1), the respective attachment can be checked again. Here, an additional
window opens where the attachment is displayed.
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Figure 97 Displaying an attachment
4.11.3 PuMA claim creation / TeileClearing
Via the Service Case, PuMA or TeileClearing case can be created for a job.
To do so, simply click on the desired button (mark 1)

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Figure 98 PuMA claim creation from the Service Case
After clicking on the claim creation, you are redirected to the S-Gate homepage. Here, you must log in with
the existing S-Gate password s that the claim can be created.
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Figure 99 S-Gate log in
After successfully logging in, the PuMA claim must merely be checked and submitted. The majority of the
information is transmitted from AIR.
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Figure 100 PuMA case
4.11.4 Audit-proof documentation in the Service Case
The Service Case provides the user with the possibility to compile warranty-proof documentation. Both
attachments and comments can be saved.
Any attachments like assessments, photos of damage or sound recordings of a noise can be uploaded to the
Service Case.
These attachments can be added using the paper clip at the job level (mark 1)
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Figure 101 Adding attachments
After clicking on the paper clip once, a dialogue box opens. Now the desired attachment can be searched for
and uploaded.
Figure 102 Upload Service Case attachment

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After selecting the attachment, the system request the entry of a title for the selected attachment.
Figure 103 Naming the attachment
After successfully uploading the document, this is displayed at the end of the Service Case. See mark 1.
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Figure 104 Attachments to the Service Case
In addition, audit-proof comments can be added for every item.
To add a comment, click on the symbol with the mark 1.

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Figure 105 Open documentation field
After the comment field has been opened, any text can be entered. If the text is saved, the system
automatically adds the date and time. Therefore, it can be traced at any time when the comment was
submitted.
Furthermore, a saved comment can no longer be deleted. The comment is automatically saved after the text
has been entered. To do so, simply click outside the comment field.
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Figure 106 Written documentation
4.11.5 Roll-independent communication with the Service Case
Via the Service Case, the ISPI application (ISPA Next, ISPA Mobile, ISTA und AIR) are connected to one
another. Selected comment fields can therefore be taken from here for communication between the
applications.
One example is the location of the vehicle in the car park. If the customer parks the vehicle in space 125 in
the car park, this information can be entered. The next employee can therefore see in the system where the
vehicle is parked.
If the vehicle is then moved away from space 125 into the workshop, this can also be noted. After the vehicle
has been removed from the workshop again, it is parked in space 83 and entered into the system.
Therefore, for each employee in the retailer it can be immediately seen in which space the customer vehicle
is parked.
This can be done analogously for all further comments, for instance job comment, case comment, etc.
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Figure 107 Communication function
4.11.6 FRU plausibility check
In the Service Case, the FRU plausibility check can also be carried out.
Every Service Case containing flat rate unit positions can be called up (item 1). The flat rates could have
been selected directly or added to the Service Case via packages or repairs.
It is now possible to add flat rate units from packages and repair overviews to the selection list for
transmission, in addition to separate flat rate units and flat rate units from flat rate groups in the selected
Service Case.
The sorting by jobs is retained.
The result of the warranty precheck should now be not only displayed, but also saved in the Service Case.
The plausibility check is only possible for catalogue flat rates, not for open working times.
You can use selection fields to select which flat rate unit positions should be checked.
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Figure 108 Warranty precheck, first step
In the Service Case, the FRU plausibility check can also be carried out. Every Service Case containing flat
rate unit positions can be called up (item 1). The flat rates could have been selected directly or added to the
Service Case via packages or repairs. It is now possible to add flat rate units from packages and repair
overviews to the selection list for transmission, in addition to separate flat rate units and flat rate units from
flat rate groups in the selected Service Case. The sorting by jobs is retained. The result of the warranty
precheck should now be not only displayed, but also saved in the Service Case. The plausibility check is
only possible for catalogue flat rates, not for open working times. You can use selection fields to select which
flat rate unit positions should be checked.
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Figure 109 Warranty precheck, second step
After clicking the "Check" button, the online check against the central warranty system takes place. This is
the same check that is performed when a warranty claim is transmitted. The result is displayed in a pop-up
window:
Figure 110 Warranty precheck, third step
The check returns the following results:
 If there are too many main works, the associated works are determined.
 Automatically detected overlaps (inclusive positions) and the expected reduction

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 Multiple permitted flat rates which are not reduced automatically
The pop-up window can be printed out and closed.
The results are adopted in the local DMS according to dealer-specific processes and system integration. It is
currently not possible to transfer the results directly to the Service Case.
4.11.7 Transmission of the research results into the Service Case
In AIR, all existing information objects can be placed in the Service Case and subsequently archived
permanently.
Figure 111 Information objects that can be placed in the Service Case
For instance a flat rate is placed in the Service Case. To do so, first click on the flat rate filter.
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Figure 112 Select flat rate
Now the flat rates open.

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Figure 113 Flat rates opened
In the next step, the standard scope of service is selected.

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Figure 114 Standard scope of service
Now the desired flat rates are selected (mark 1) and transmitted into the Service Case (mark 2).
Furthermore, always keep an eye on the linked information, because the right packages, repair instructions
and defects can be found here (mark 3).
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Figure 115 Transmission of selected work into the Service Case
After clicking on the mark 2, a dialogue box opens. In this dialogue box, a new Service Case, an existing
Service Case or a new job for an existing Service Case can be selected.
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Figure 116 Selecting the Service Case
4.12 Flat Rate Unit positions
Go to the vehicle details page of a vehicle and jump via the "Flat rates" button of the linked content. You will
receive a list view of all flat rate unit groups. These flat rate unit groups can be restricted via the search box
or a filter.
The "Flat rate unit items" detail view shows all flat rate unit items of this flat rate unit group with related flat
rate units. You can get further information regarding the flat rate unit position using the "Inclusive text" button
(Figure ""Flat rate unit positions" detailed view" in Section "Inclusive text", item 2) or "Inclusive positions"
button (Figure ""Flat rate unit positions" detailed view" in Section "Inclusive text", item 2).
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4.12.1 Inclusive items
By clicking the "Inclusive positions" button (Figure ""Flat rate unit positions" detailed view " in Section
"Inclusive text", item 1) a dialogue opens in the "Flat rate unit positions" detailed view with the flat rate unit
positions contained in this flat rate unit position. For example, the flat rate unit item "Remove / install engine"
includes work on the air conditioning, transmission and the acoustic cover. On the lowest level (scroll), the
flat rate unit items are atomic, i.e. there is no further subdivision.
4.12.2 Inclusive text
By clicking the “Inclusive text” button (Figure "“Flat rate unit items” detailed view, item 2) a dialogue opens on
the "Flat rate unit items” detailed view with a bullet-like summary of the carried out work steps.
Figure 117 "Flat rate unit items" detailed view
4.12.3 Job items without pre-defined flat rate
AIR offers the functionality to generally edit flat rates and associated notes on detail pages. These can then
be placed on the watchlist.
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The flat rate is entered in the flat rate input box (1), the text for the position can be written into the input box
(3).
The values entered there are saved and also transferred to the watchlist.
Figure 118 Working time positions
If the entered data is not saved and placed on the watchlist, a warning message appears when changing
pages.
This warning message is necessary, as the information is not automatically saved and otherwise would not
be available the next time it is called up.
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Figure 119 Saving a working time position
If subsequent adjustments are made, ensure that the flat rates and the associated text are only overwritten
where this is desired.
For this reason, in the case of changes, the question about what should happen with the data always
appears. If they should be overwritten, simply click to confirm this.
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Figure 120 Overwriting working time positions
4.12.4 Inclusive items
By clicking the "Inclusive positions" button (Figure ""Flat rate unit positions" detailed view" in Section
"Inclusive text", item 1) a dialogue opens in the "Flat rate unit positions" detailed view with the flat rate unit
positions contained in this flat rate unit position. For example, the flat rate unit item "Remove / install engine"
includes work on the air conditioning, transmission and the acoustic cover. On the lowest level (scroll), the
flat rate unit items are atomic, i.e. there is no further subdivision.
4.12.5 Special flat rate unit positions
Go to the vehicle details page of a vehicle and enter the number of the special flat rate unit position in the
search box (Figure “Search for special flat rate unit items”, item 1). A click on the “Search” button (Figure
"Search for special flat rate unit items", item 1) start the search. If the search results in a hit, then you are
shown the details to the special FRU item.
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Figure 121 Searching for special flat rate unit positions
Search for the exact 7-digit special flat rate unit number! The special flat rate unit number is not
allowed to contain any spaces or placeholders such as "*".
4.12.6 Inclusive text
Clicking on the "Inclusive text" button (Figure "Details page: Flat rate unit positions", item 2) on the "Flat rate
unit positions" details page opens a dialogue with a bullet-like summary of the work steps to be carried out.
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Figure 122 Detailed view: Flat Rate Unit positions
4.13 Defects
4.13.1 Defects - Initial situation
The service advisor would like to place a customer fault pattern, e.g. "Noise generation in the engine
compartment on the high pressure pump", as a defect on the watchlist.
4.13.2 Defects - step 1 - Vehicle search
Using the vehicle identification number, you can determine the associated vehicle (Section "Search for
vehicle with vehicle identification number").
4.13.3 Defects - step 2 - Selecting the associated defects

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In the vehicle details page on the toolbar under "Defects" (Figure "Vehicle details page for Vehicle
identification number"SD12345", item 1) it is possible to jump to linked defects for this vehicle.
Figure 123 Vehicle detailed view for vehicle identification number "SD12345"
4.13.4 Defects - step 3 - Restrict search
This can be restricted in order to find the hits of the defects for the high pressure pump. This is carried out
via the user-defined text search (Figure "Defects list view", item 1) or via the selection of a main
group/subgroup in the filter menu (Figure "Defects list view", item 2).
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Figure 124 Defects list view
4.13.5 Defects - step 4 - Select defects
The relevant defect (Figure "Defects list view", item 3 in Section "Defects - restrict search") can now be
selected with a click.
All detailed information on a defect is displayed in the “Defects” detailed view. This type of damage can be
selected by clicking an entry, e.g. "Noise generation high pressure pump" (Figure "Defects detailed view",
item 1). By pressing the “Watchlist” button (Figure "Defects detailed view", item 2), the defect can be placed
on the watchlist (“Watchlist” section). In addition, the search results list can be printed via the "Print" button
(Figure "Defects detailed view", item 3).
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Figure 125 Defects detailed view
4.13.6 Special defects
Go to the vehicle details page of a vehicle and enter the 10-digit special defect code in the search box
(Figure "Search for SI defects", item 1). A click on the “Search” button (Figure "Search for SI defects", item 1)
start the search. If the search leads to a hit, you are shown the details about the SI defects.
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Figure 126 Search for SI defects
Search for the exact 10-digit special defect code! The special defect code is not allowed to contain
any spaces or placeholders such as "*".
If there is a technical campaign for the current vehicle, it is also possible to jump to the SI defects using the
"Technical campaign" accordion entry (Section “Technical Campaigns”).
Similarly special defects are also displayed for motorcycles, see item 1.
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Figure 127 Special defects for BMW Motorrad
Clicking on linked information opens the special defects.
Figure 128 Displaying special defects

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4.14 Special tools
Click on the vehicle details page of a motorcycle on the "Special tools" button (Figure ""vehicle details page"
with linked special tools", item 1). A list of available main groups opens up. Now click on a main group. A
detailed view opens, containing all the special tools of the selected main group (Figure ""Vehicle details page
with linked special tools", item 1).
Special tools are now also available for passenger cars and motorcycles.
Figure 129 Vehicle details page with linked special tools

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Figure 130 Detailed view of a special tool main group
The detailed view contains individual tools (Figure "Detailed view of a special tool main group", item 2) as
well as tool sets (Figure : "Detailed view of a special tool main group", item 1). Click on an individual tool or
a tool set to receive more information on the selected object. You can expand the tools of a tool set by
clicking the "+" symbol (Figure "Detailed view of a special tool main group", item 3).
From now on, special tools are also available for passenger cars. Click the special tools filter (1) to activate
it.
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Figure 131 Special tools for passenger cars
The results can then be pinpointed further. This can be done using the Unified Parts Group or the register
number (1).
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Figure 132 Special tools filter function
The following section describes setting a filter using the register number. The Unified Parts Groups can also
be used for further pinpointing, however.
In this example, the filter selected is 2 Measurement and test equipment/operating instructions (1).
You can click "Remove filter" (2) at any time to reset the filter and select a different one.
You can click an entry in the hit list (3) to call up a specific technical document.
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Figure 133 Special tools with register number filter
If you then select an entry from the results, the corresponding document will be displayed.
Various enclosures (1) can, in turn, be opened from that technical document.
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Figure 134 Special tools: selected technical document
You can click Enclosure 1 to call up the corresponding document.

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Figure 135 Special tools: enclosure
4.15 Maintenance schedules
4.15.1 Maintenance plans - Creation
Maintenance schedules can only be created for motorcycles. The maintenance schedules for the current
vehicle can be displayed using the linked information on the vehicle details page (Figure ""Vehicle details
page with linked maintenance schedules", item 1). The maintenance plans are shown in a list view (Figure
“Linked maintenance plans for a vehicle“). This list also contains pre-delivery checks.
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Figure 136 Vehicle details page with linked maintenance schedules
Figure 137 Linked maintenance schedules for a vehicle

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4.15.2 Maintenance - Configuration
Maintenance schedules can be created either statically or dynamically. Both variants require information
prior to being created which can be entered by the user. The input is carried out via a multi-step dialog. The
dialogue opens as soon as a maintenance plan is selected in the list view (Figure "Maintenance plan
configuration - step 1: Select version").
You are asked to input the usage an several points during the configuration. You can enter these in both
kilometres as well as in miles. The unit of miles is pre-selected only in the markets of the USA and Great
Britain. For all other markets, the preselected unit is kilometres.
Depending on whether a dynamic or static maintenance schedule is to be created, the configuration of the
maintenance schedule encompasses up to five steps:
 Step 1: Selecting the version
 Step 2: Selecting the optional equipment
 Step 3: Entering the head data
 Step 4: Entering the service data (only for dynamic maintenance schedules)
 Step 5: Entering the service positions (only for dynamic maintenance schedules)
In the first step, you are shown a list of optional equipment that is available for the selected maintenance
schedule (Figure "Maintenance schedule configuration - step 2: Select optional equipment", item 1). The list
already contains the pre-selected optional equipment, which has been identified by the previous selection of
the vehicle. Optionally, you can select or deselect additional optional equipment (by clicking the selection
field in question). You can open up the next configuration step with a click on the "Continue" button (Figure
"Maintenance plan configuration - step 2: Select optional equipment", item 2).
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Figure 138 Maintenance schedule configuration - Step 2: Selecting the optional equipment
In the third step, you can enter the optional header data ("Customer", "Number plate" and "Order number")
for the maintenance schedule (Figure "Maintenance schedule configuration - step 3: Header data of the
dynamic maintenance plan", item 1). The header data is displayed later on the "Maintenance schedule"
detailed view. You can open up the next configuration step again with a click on the "Continue" button
(Figure "Maintenance schedule configuration - step 3: Header data of the dynamic maintenance plan", item
3). To return to the previous configuration step, click the "Back" button (Figure "Maintenance schedule
configuration - step 3: Header data of the dynamic maintenance plan", item 2) you return again to the
previous configuration step.
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Figure 139 Maintenance schedule configuration - Step 3: Head data of dynamic maintenance schedules
In the third step of configuring the maintenance schedule, you have to select the version. For the static
maintenance plan you also have the option to specify the usage (Figure "Maintenance schedule
configuration - step 3: Header data of the static maintenance schedule", item 1). You can enter the usage in
either kilometres or in miles.
Furthermore, instead of the "Continue" button, a "Create" button is now displayed (Figure "Maintenance
schedule configuration - step 3: Header data of the static maintenance schedule", item 2), as this is the last
configuration step in the maintenance schedule.
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Figure 140 Maintenance schedule configuration - Step 3: Head data of static maintenance schedules
In the fourth step, you can enter the following service data (Figure "Maintenance schedule configuration -
step 4: Entering service data - 1", item 1):
 Vehicle transfer date – text field with date selection
 Date of the BMW service today – text field with date selection
 Usage or operating hours of the BMW service today
 Date of the last BMW service – text field with date selection
 Usage or operating hours of the last BMW service
 Date of the planned BMW service – text field with date selection
 Usage or operating hours of the planned BMW service

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Figure 141 Maintenance schedule configuration - Step 4: Entering service data - 1
Depending on vehicle type, either input boxes for usage or operating hours are displayed. For vehicles with
the type code 0145, operating hours are displayed; for all other vehicles the usage is displayed.
The vehicle delivery date is filled in by AIR in advance. Depending on whether the first date of approval,
delivery date or production date is stored in the system, the vehicle transfer date is set according to the
following priority list:
1. First date of approval
2. Delivery date
3. Production date
Example: If there is no first date of approval, but rather a delivery date is known, then the vehicle transfer
date is initialised with the delivery date.
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Underneath the service data, you can select the vehicle deployment if this is recorded in the maintenance
plan (Figure "Maintenance schedule configuration - step 4: Entering service data - 2", item 2). You can select
or deselect the vehicle deployment by clicking the selection field.
To return to the previous configuration step, click the "Back" button (Figure "Maintenance schedule
configuration - step 4: Entering service data - 1", item 4) you return again to the entry of the header data.
When you click on the “Continue” button (Figure "Maintenance schedule configuration - step 4: Entering
service data - 1", item 3), your entry will be checked and then the next configuration step will be displayed. If
the entry check fails, the incorrect boxes are marked in red and a corresponding note is displayed.
Figure 142 Maintenance schedule configuration - Step 4: Entering service data - 2
The entry check involves the following rules:
 Mandatory fields have been entered:
o Vehicle transfer date
o Date of the BMW service today
o Odometer reading or operating hours of today's BMW Service

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 Date and usage (or operating hours) of the last BMW service are optional, as long as none of these
fields were filled in. If these fields are filled in, then the other field must also contain a value.
 Date and usage (or operating hours) of the next BMW service are optional, as long as none of these
fields were filled in. If these fields are filled in, then the other field must also contain a value.
 The values of the dates must be plausible: Production date < Vehicle delivery date < Date of last BMW
Service < Date of planned BMW Service, date of today's BMW Service.
 The date of the planned BMW Service may also be before the date of today's BMW Service
 The usages and operating hours must be plausible: Status of the last BMW Service < status of the
planned BMW Service, status of today’s BMW Service
 Usage or operating hours of the planned BMW Service can also be prior to the status of today’s BMW
Service
Figure 143 Maintenance schedule configuration - Step 5: Selecting service positions (1/2)
In the last configuration step you can select the service positions of the dynamic maintenance schedule. The
list of the positions that can be selected is subdivided in different areas:
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 Maintenance steps to be carried out (figure "Maintenance schedule configuration - step 5: Selecting
service positions (1/2)", item 1) Due items, which should be carried out
 Maintenance items to be carried out soon (Figure "Maintenance plan configuration - step 5: Selecting
service positions (1/2)", item 2) items, which are to be carried out in the near future
 Non-due maintenance items (Figure "Maintenance plan configuration - step 5: Selecting service items
(1/2)", item 3)
All maintenance positions to be performed are already pre-selected. Maintenance positions which are due
soon or not due are not pre-selected. You can select or deselect an item by clicking the selection field. If two
service positions are in conflict with one another, then the conflicting positions are "deactivated" thus
preventing a selection that is conflicting.
Maintenance positions can also be designated as sensitive. Sensitive maintenance positions are displayed
to you in red text. If a maintenance schedule contains at least one sensitive maintenance item, an
explanatory note is displayed under item 2.
At the end of the page, a date and a kilometre interval for the next service appointment are suggested
(Figure "Maintenance plan configuration - step 5: Selecting service items (2/2)", item 2). Furthermore, the flat
rate units for all selected maintenance plan items are displayed as a total (Figure "Maintenance schedule
configuration - step 5: Selecting service items (2/2)", item 1). If you change the selection, then the sum is
recalculated.
With a click on the “Create” button (Figure "Maintenance plan configuration - step 5: Selecting service items
(1/2)", item 5), the dynamic maintenance plan is created. With the “Back” button (Figure "Maintenance
schedule configuration - Step 5: Selecting service items (1/2)", item 4) you return again to the service data
entry.
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Figure 144 Maintenance schedule configuration - Step 5: Selecting service positions (2/2)
4.15.3 Maintenance plans - Structure
Once you have run through the maintenance plan configuration successfully, the newly created maintenance
plan is displayed (Figure “Dynamic maintenance schedule – Part 1“).
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Figure 145 Dynamic maintenance schedule – Part 1

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Figure 146 Dynamic maintenance schedule - Part 2
A maintenance schedule is separated into three main areas:
 Header and service data (Figure "Dynamic maintenance schedule – Part 1 ", item 1)
 Maintenance plan items (Figure "Dynamic maintenance schedule – Part 1 ", item 2) and (Figure
“Dynamic maintenance schedule - Part 2“, item 2)
 Signature line (Figure "Dynamic maintenance schedule – Part 2 ", item 3)
Below the AIR header you are shown the head and service data of the maintenance schedules which you
have entered during the configuration. The following information is presented:
 Customer
 License plate
 Order number
 Equipment variants
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 Baustand
 Date and usage (or operating hours) of today's BMW service
 Date and usage (or operating hours) of the last BMW service (only for dynamic maintenance schedules)
 Date and usage (or operating hours) of the planned BMW service (only for dynamic maintenance
schedules)
 Vehicle transfer date
Below the head and service data a list of positions to be checked and the selected service positions are
displayed. If you explicitly deselect the maintenance schedule positions due in the fifth step, then these are
shown to you at the end of the list. These entries do not have a selection field at the end of the line.
At the end of this list there is a placeholder for the signature of the service technician and the customer. The
signature of the customer is especially required on the printout of due but explicitly deselected maintenance
schedule positions.
Figure 147 Maintenance schedule - accordion and further functions

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In the list of the maintenance schedule positions there can be positions that contain packages. These items
are shown as accordion, which is always displayed open. The package details for the associated
maintenance schedule position are also displayed (Figure "Maintenance schedule - accordion and further
functions", item 2). This view precisely matches to view of the “Package” detailed view – including the display
and selection option for alternative items and optional parts.
There can be packages, repair instructions and maintenance instructions linked to the maintenance
schedule. It is possible to navigate to the linked information using the buttons shown in (Figure “Maintenance
plan - accordion and other functions“, item 4).
As with all detailed views (Section "Detailed view: Detailed information") the print function is also available
here (Figure "Maintenance plan - accordion and further functions", item 6).
Figure 148 Printout of a maintenance schedule
Furthermore - like on the “Package” detailed view - you can query the prices and availabilities of the
packages or the items they contain, using a linked DMS. You can carry out the price query using the “DMS-
query" button (Figure “Maintenance plan - accordion and other functions, item 7). Following a successful
price query, you are shown the entire price for the maintenance schedule beneath the list of maintenance
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positions. The price sum is computed according to the selected package positions. Only the price of the
selected positions is taken into consideration for computing the sum. If you change the selection, the sum is
re-computed. If the price of a selected package item is unknown, the total price of the maintenance schedule
is also unknown (displayed by "(–)").
You can carry out a maintenance configuration using the "Edit" button (Figure "Maintenance schedule -
accordion and other functions, item 8). Clicking the "Edit" button re-opens the dialogue for the maintenance
schedule. All input boxes are filled in with the already entered data.
You can put the configured maintenance plan on the watchlist using the watchlist button (Figure
“Maintenance plan - accordion and other functions”, item 5). You can also query the prices and availability
for a maintenance schedule on the watchlist – including the calculation of the entire sum for a maintenance
schedule.
Figure 149 Maintenance schedule on the watchlist
4.16 Wiring diagrams

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4.16.1 Wiring diagrams - Technical details
In the following you will find information regarding the basic understanding of wiring diagrams (functional
wiring diagram and component wiring diagram) and other diagnostic documents (installation location,
connector view, pin assignment, functional description and brief component description).
4.16.1.1 Wiring diagrams - Document types und Special features
Document types
The following information types are assigned with diagnostic documents:
 Functional wiring diagram (Identifier SSP-SSP): Wiring diagrams, which are anchored in the function
structure.
 Component wiring diagram (Identifier SSP-BTS): Wiring diagrams, which are anchored in the component
structure.
 Installation location(Identifier EBO-EBO): Graphics, which are anchored in the component structure.
 Connector view (Identifier STA-STA): Graphics, which are anchored in the component structure.
 Pin assignments (Identifier PIB-PIB): Documents, which are anchored in the component structure.
 Functional description (Identifier FUB-FUB): Documents, which are anchored in the function structure.
 Brief component description (Identifier FUB-FUB); Documents, which are anchored in the component
structure.
An identifier e.g. SSP-BTS-T6108059 is part of a diagnostic document number. With this identifier, the
document can be found in the user-defined search.
Specific features
The following special features apply to diagnostic documents:
 There are pin assignments only for control units with diagnostic capability that are not fully shown on the
function wiring diagram.
 There are connector views for connectors as from 2 plug-in contacts.
 There are overarching component wiring diagrams (SSP-BTS) in the following configurations: Ground
overview, fuse overview, connector overview, component overview, plug overview
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o There are ground overviews for all ground points or ground connectors, which are not fully
shown on the function wiring diagram. They provide the information which components are
connected to a ground point or ground connector in the vehicle.
o There are fuse overviews of each fuse. The provide information on which components are
connected to the fuse and where the voltage supply for this fuse comes. In contrast to the
function circuit diagrams, the entire path is represented on the fuse overviews, from the fuse to
the components.
o There are connector overviews of all connectors that are not fully represented on a function
wiring diagram.
o Component overviews are created for control units with diagnostic capability which are not fully
shown by the function wiring diagram and the supply wiring diagram. Component overview
represent an overview of all lines of the respective component. The lines are represented up to
the next component, connector or plug connector. Only the main component is referred to with
text. All other components have a hotspot, a link with the component code label, which leads to
more detailed information.
o There are plugs views for plug connectors as from 2 plug-in contacts. The lines are represented
up to the next component, connector or plug connector. The components are not labelled with
text. They have a hotspot, a link with the component code label, which leads to more detailed
information.
 No installation location is offered mirror image for right-hand drive vehicles. Exception: The installation
position is not mirror imaged for right-hand drive vehicles, but is definitely different.
 There is no component descriptions for all electric component codes e.g. for fuses.
Special features for system wiring diagrams
System wiring diagrams are organised in the function structure starting from F01 under the "Function wiring
diagrams" structure node. Function wiring diagrams are not intended as wiring diagrams for troubleshooting!
The system wiring diagrams show the functional networking of a system. As a result, the increasing
networking in the vehicle should be borne via the bus system account. It provides an overview of the
technical connections and should make them understandable.
4.16.1.2 Wiring diagrams - Content and presentation
Wiring diagrams divide the entire electrical system of the vehicle into individual circuits. The components are
arranged on the wiring diagram so that the current course from positive terminal (above) to the negative
terminal (below) can be traced.
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 The presentation of the components and lines is not to scale. So, e.g. a line of about one
metre in length is not represented differently as a line that is only a few centimetres long.
 Usually the complete vehicle equipment is shown on the wiring diagram. It is not possible to
create individual wiring diagrams for each equipment specification.
 Content varieties are shown on the wiring diagram with so-called selection brackets.
Following, the different contents of a wiring diagram represented individually.
Components
Figure 150 Components
Index Explanation
1 Complete component
2 Part of the component
3 Plug connector connected to the component

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Index Explanation
4 Component with screw terminals
5 Component housing connected directly to ground
6 Plug connection connected with component connection cable
Table 1 Components explanation
Lines und connectors
Figure 151 Lines and plug connection markings
Index Explanation
1 Red = Voltage supply
2 Brown = Ground
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Index Explanation
3 Pin number 5
4 Signal SFFA
5 Line cross-section 0.35 mm²
6 Line colour grey and black (GR/SW)
7 Plug connecter component code X256
8 Ground component code X172
9 2 pins in the same plug connection; Line refers to connection points of the same connection
Table 2 Lines and plug connections explanation
Figure 152 Shielded cable

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Index Explanation
1 The line is shielded.
2 Shielding - The point 2 on the designation W9110.2 states that 2 the line is shielded.
Table 3 Shielded cable explanation
Lines
Figure 153 Lines
Index Explanation
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Index Explanation
1 First possible line colour
2 Second possible line colour
3 Arrow for “either or"
Table 4 Lines explanation
Line colours
The wire colours are indicated in the wiring diagram either as text (e.g., BL/RT) or with a coloured box and
with real wire colours (as of E8x and E9x, except for E83 and E85). High-voltage cables are always
displayed as thicker lines in the colour orange.
The wire colours provide for orientation. In the production of the wiring harness is not guaranteed
that the development target (basis for the wiring diagram) is always implemented. For this reason,
the wire colours on the wiring diagram may differ from the colours in the vehicle! Only the pin
assignment is binding for the troubleshooting!
Figure 154 Line colours

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Line colours
RS Rose
WS White
GE Yellow
RT Red
TR Transparent
GN Green
SW Black
BL Blue
WR Grey
VI Violet
BR Brown
OR Orange
Table 5 Lines explanation

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With function wiring diagrams: Colour coding for fuses on the power distribution box:
Green: small fuse (MINI)
Red: medium fuse (ATO)
Black: large fuse (MAXI)
Connector
There are connector views for connectors as from 2 plug contacts. The connector view displays the
disconnected plug.
Connector view as of E6x: The symbol in the bottom centre shows whether it is a pin housing or a socket
housing. If an adapter is available for the connector, the adapter number is entered in the bottom left. If no
adapter is present, then the icon is crossed out with a red cross.
It indicated number (bottom right) is a drawing number for internal management.
Figure 155 Connector

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Index Explanation
1 Connector view
2 Adapter number
3 Socket housing or pin housing icon
4 Internal drawing number
Table 6 Connectors explanation
Locking devices on plug adapters must be placed turned by 180°. As a result, the adapter plug
connection can be locked properly.
Fuses
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Index Explanation
1 Other components are supplied by this fuse.
2 Additional cable connectors can be located on this dashed line.
Table 7 Fuses
Installation location
The following information regarding the installation location can be helpful.
The installation location is marked by a yellow dot.
The component itself is coloured yellow.
The connector on the component is coloured blue.
The high-voltage cables are coloured in a real orange.
The high-voltage components are marked with a warning symbol.
No installation location is offered mirror image for right-hand drive vehicles. Exception: The
installation position is not mirror imaged for right-hand drive vehicles, but is definitely different.
Junction box
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Index Explanation
1 Component in the junction box: Junction box electronics (JBE)
2 Component in the junction box: FuseF51
3 The junction box consists of the power distribution box and the control unit junction box electronics
(JBE)
Table 8 Junction box
An additional hotspot is available for exchangeable components within another component. This
only applies if the information it available at the time of creation.
4.16.2 Wiring diagrams - Initial situation
Wiring diagram information needs to be found for a vehicle (vehicle identification number available). For this
it is necessary to enter the vehicle identification number and search by then clicking the "Search" button. You
should now be in the "Vehicle" detailed view.
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4.16.3 Wiring diagrams - step 1 - Wiring diagrams to a vehicle display
In the "Vehicle" detailed view, click the "Wiring diagrams" button on the "toolbar" (Figure ""Vehicle" detailed
view", item 1). AIR switches to the "Wiring diagram" list view (Figure ""Wiring diagram" list view") and
displays all wiring diagrams available for this vehicle.
Figure 156 “Vehicle” detailed view

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Figure 157 “Wiring diagram” list view
4.16.4 Wiring diagrams - step 2 - Restrict search
To refine your search according to the relevant wiring diagram, you can filter the results in the "Wiring
diagram" list view filters menu to the left next to the hit list, by user-defined text, function structure,
component structure, or advanced vehicle features. The component structure is sorted by electrical
component codes.
The button "Advanced vehicle features" further restricts the search by taking into account the
current optional equipment, control unit and I level.
4.16.5 Wiring diagrams - step 3 - Selecting wiring diagrams
When you have found the respective wiring diagram, click it to select it. You are forwarded to the wiring
diagram detailed view (Figure "Wiring diagram detailed view") and here you have the option to place the
wiring diagram on the watchlist, to print the wiring diagram, and to jump to linked wiring diagrams (Figure
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"Wiring diagram detailed view", item 1). If there are several linked wiring diagrams, you will be redirected to a
list view of these wiring diagrams. If only one wiring diagram is available, you will go to the corresponding
wiring diagram detailed view.
In the interests of clarity the complete representation of all plug connections and cable branches within the
individual wiring diagrams is waived. Where required, fuses, ground connectors and solder connector are
shown on general wiring diagrams (via Linked Information). Some of the internal interconnections in the
components are only shown in schematic form. High-voltage components are always carry a warning
symbol.
The linked wiring diagrams can be divided into two types:
 Wiring diagrams, connected via one of the component codes. They provide more information about a
part inside of the wiring diagram.
 Wiring diagrams, connected via the Unified Parts Group. They provide information to a larger system
overview.
Find more information about the currently selected wiring diagram by clicking on the wiring diagram (Figure
"Wiring diagram detailed view", item 2).
Figure 158 Wiring diagram detailed view

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4.16.6 Wiring diagrams - step 4 - Wiring diagram view
When you have jumped to the wiring diagram view via the iring diagram detailed view (Figure "Wiring
diagram view"), various interaction possibilities with the wiring diagram are offered.
Figure 159 Wiring diagram view
The wiring diagram view is composed of two different basic components: the AIR toolbar and a split screen
display (Figure "Wiring diagram view – split screen mask").
Using the "arrow" buttons (Figure "Wiring diagram view – split screen mask", item 3 and 4) the view of the
wiring diagram or the hotspot overview/hotspot details can shown or hidden in the split screen display.
The hotspot overview or the hotspot details are hidden by default.

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Figure 160 Wiring diagram view - Split screen mask
4.16.6.1 “Wiring diagram” view - Toolbar
The following functions are available via the AIR toolbar (Figure "Wiring diagram view - Toolbar "):
Figure 161 Wiring diagram view - Toolbar
1.
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Jump vehicle:
You can return to the vehicle details page via the "Vehicle" button (Figure "Wiring diagram view -
Toolbar", item 1).
2.
Printing:
The print configurator for wiring diagrams can be activated by pressing the print button (Figure "Wiring
diagram view - Toolbar", item 2). You have the possibility to print the complete wiring diagram (Figure
"Wiring diagram view - Print dialogue ", item 1), as well as an image section of the wiring diagram
(Figure "Wiring diagram view - Print dialogue", item 2). You can determine the image section using the
zoom function.
Figure 162 Wiring diagram view - Print dialogue
3. Zoom:
The zoom function in the wiring diagram view includes the Zoom In button (Figure "Wiring diagram view -
Toolbar", item 3), Zoom Out button (Figure "Wiring diagram view - Toolbar", item 4), "Full screen" button
(Figure "Wiring diagram view - Toolbar", item 5) and the "Image section" button (Figure "Wiring diagram
view - Toolbar", item 6).
By pressing the zoom function, a bird's eye view opens in the wiring diagram (Figure ""Wiring diagram"
view - Split screen mask" in Section "Wiring diagrams - Step 4 - Wiring diagram view", item 5) in the
upper right corner of the schematic. Alternatively, you can also zoom in/out with the mouse wheel.
Box "Zoom In"
Pressing this button will zoom into the wiring diagram.
4. Box "Zoom Out"

Pressing this button will zoom out from the wiring diagram.
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5. "Full view" button:

Pressing this button will display the wiring diagram in full view.
6. "Image section" button:

By pressing this button, a section of the image can be selected by pressing and dragging the mouse in
the wiring diagram. The screen zooms into the image section once selected and the mouse is released.
7.
Hide lines:
The "Lines" button (Figure "Wiring diagram view – Toolbar", item 7, Figure "Wiring diagram view –
Hotspot overview and lines", item 5) hides lines on the wiring diagram (Figure ""Wiring diagram" view –
Hotspot overview and lines", item 1). Lines that were marked in the colour purple with a click (Figure
"Wiring diagram view – Hotspot overview and lines", item 2 and 3) are not hidden (Figure "Wiring
diagram view – Hotspot overview and lines", item 2). An re-confirmation of the button makes the hidden
lines reappear.
Figure 163 Wiring diagram view - Hotspot overview and lines
8.
Overview:
The Overview button (Figure "Wiring diagram view - Toolbar", item 8) opens the split screen display in a
hotspot overview (Figure "Split screen display with wiring diagram and hotspot overview "), that contains
the information objects such as components, lines, connectors, connections and fuses. When you call up
this view, all accordions are open in the graph, like in the view of the fuses.
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Figure 164 Split screen display with wiring diagram and hotspot overview
4.16.6.2 Wiring diagrams - split screen display
The split screen display is composed of a view of the wiring diagram on the left side (Figure "Wiring diagram
view - Split screen mask", item 1) and an information overview on the right side, which contains a hotspot
overview or hotspot details (Figure "Wiring diagram view - Split screen mask ", item 2).
Hotspots
Via the linking of component codes using the hotspot in the circuit diagram (Figure "Wiring diagram - hotspot
details", item 1) information to linked objects in the hotspot details are presented on the right side of the split
screen display (Figure "Wiring diagram - hotspot details").
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Figure 165 Wiring diagram - hotspot details
Hotspot overview
The overview on the right side displays the available components, lines, plugs, connectors and fuses in an
accordion. Some accordion entries can be opened/closed using the "+/-" button (Figure "Wiring diagram view
– Hotspot overview and lines" in Section "Wiring diagrams - toolbar"). Clicking the "Magnifying glass" button
(Figure "Wiring diagram view – Hotspot overview and lines" in Section "Wiring diagrams - toolbar", item 4 )
zooms in on the respective component code of the group. This function is called hotspot-zoom.
The functionality of "Hotspot-Zoom" is restricted for specific wiring diagrams.
Hotspot-Details
The Hotspot details (Figure "Wiring diagram - hotspot details") are reached with a click on a hotspot in the
wiring diagram view on the left side (Figure : "Wiring Diagram - Hotspot Details", item 1). The following
information if it exists will be made available in the form of a tab (Figure "Wiring diagram - hotspot details",
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item 2): Installation location, brief component description, pin assignment and connector view. If the
information of an information object contains an image, you can open it by clicking the image in a dialogue
box and then print it (Figure "Wiring diagram view - Dialogue box", item 1).
If there are multiple information objects in a tab for a component code, these can be navigated with the
"Arrow" buttons (Figure "Wiring diagram view - Further information objects of a type", item 1 and 2).
Also linking exsists to the further information (Figure "Wiring diagram view - hotspot details", item 3). The
required information is opened in this tab by pressing a link (Figure "Wiring diagram view - back link to linked
information objects"). To return to the previous information object, use the "Back" button (Figure"Wiring
diagram view - back link to linked information objects", item 1).
Figure 166 Wiring diagram view - Dialogue

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Figure 167 Wiring diagram view - Further information objects of a type

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Figure 168 Wiring diagram view - Back link to linked information objects
4.16.7 Wiring diagram information
You can click "Overview" (1) to call up the following information for wiring diagrams (2):
Information on components, wires, plugs, connectors and fuses (2). When called up, this information is
displayed with expanded accordions. These have been collapsed in this example for the sake of clarity.
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Figure 169 Wiring diagram information
4.17 Repair overviews
4.17.1 Definition of repairs
The repair overview is a summary of all commercial information needed for a repair. The associated flat rate
units, diagnoses and parts are all displayed on a single page.
4.17.2 Repairs - step 1 - Repairs display
All repair overviews for a vehicle can be called up in the vehicle details page in the "Linked information"
toolbar by pressing the "Repair overviews" button (Figure ""Vehicle details page", item 1).
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4.17.3 Repairs - step 2 - Restrict search
To find a specific repair among the hits, the number of hits can be reduced by applying filters or inputting a
search term (Figure ""Repair" list overview", items 1 and 2). To display more hits, simply scroll downward.
Repairs whose instructions are termed "No action" (HA 099), or which come from PuMA measures
with special charges are not displayed in AIR.
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Figure 171 “Repair” list view
4.17.4 Repairs - step 3 - Select repairs
The required repair overview is selected by clicking the list entry (item 4). AIR changes to the "Repair
overview" detailed view
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Figure 172 “Repair” detailed view
All detailed information on the repair is displayed in the “Repair” detailed view. The "Packages" (Figure
“Repair” detailed view, item 2) and "Measures" buttons (Figure “Repair” detailed view , item 3), are on the
right-hand side and take you to the corresponding linked information.
Information about the diagnostic relevance can be found under the notes diagnostic relevance (Section
"Repairs - Notes on diagnosis relevance").
4.17.5 Repairs - step 4 - Finding and selecting parts
You will receive the appropriate picture panels via the "Parts" accordion entry (Figure "Parts for a repair",
item 1) and a simplified overview of already selected parts (Figure "Parts for a repair ", item 2). If no parts for
a repair exist, AIR actively informs you via a corresponding message in the Content section of the “Parts”
accordion entry.
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Figure 173 Parts for a repair
By clicking the picture panel the "Parts" dialogue box opens (Figure ""Parts" dialogue box for a repair"),
where you will find detailed information about the picture panel and about the parts contained in the graphic.
The parts information displayed corresponds to the vehicle equipment and is identical to the information of
EPC that you are familiar with. Retrofittings are not taken into account.
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Figure 174 “Parts” dialog for a repair
In the parts listing under the picture panel you may select or deselect the desired parts (Figure "“Parts”
dialog for a repair", , item 1) and specify the desired quantity (Figure "”Parts” dialog for a repair“, item 2). If a
part is relevant for part clearing, a part clearing symbol is highlighted in ZI column. Further information can
be found under TeileClearing (Section “TeileClearing”).
You can change the display size of the graphic using the "Zoom" buttons (Figure ""Parts" dialogue box for a
repair", item 3).
In the graphic you can move the mouse over each of the picture number block hotspots (Figure ““Parts”
dialog for a repair“, item 4) to get information about the particular picture number block designation and part
number. If the picture number block is not installed in the present vehicle, a note on this is displayed.
A click on the picture number block hotspot marks all entries associated with the selection both in the graphic
as well as in the parts list beneath the picture panel. This applies similarly in reverse by clicking on a part in
the pars list.
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Confirm your selection with the "Accept" button (Figure ""Parts" dialogue box for a repair, item 5) and close
the dialogue box. Once the dialogue is closed via the "Accept" button, the selected parts are displayed in the
simplified view next to the picture panel in the detailed repairs list in the "Parts" accordion (Figure "Selected
parts for a repair, item 2). You may now add these parts to the bookmark list as usual.
Figure 175 Selected parts for a repair
On the bookmark list, parts designations are always displayed in the language they were added to
the bookmark list in.
Therefore the designation can be displayed in another language than the language currently set.
4.17.6 Repairs - Notes on diagnosis relevance

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The area under the heading (Figure "“Repair” detailed overview" in section"Step 3 - Repair", item 4) shows
the diagnostic relevance information. There are four possible statements.
 Test modules are not available in ISTA. Displayed text: "No test module has to be performed."
 Test modules are available in ISTA and can be performed. Displayed text: "Test module can be
performed."
 Test modules are available in ISTA and must be performed. Displayed text: "Test module has to be
performed before repair."
 Information on the test modules is available in ISTA. Displayed text: “There is no information on test
modules.”
In the two cases (2) and (3) a dialogue with exceptions to the diagnostic relevance can be called
via the icon (Figure "“Repair” detailed view with part clearing relevant flat rate unit items "). The
dialog lists the types of fault for which it is explicitly stated that no test module must be carried out.
Figure 176 Example accordion entry to the diagnostic relevance statement

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The displayed information can be both printed and also transferred to the bookmark list.
If a flat rate unit item of a repair is relevant for TeileClearing a TC icon is displayed (Figure " “Repair” detailed
view with part cleaning relevant flat rate unit items ", item 1). Further information can be found under
TeileClearing (Section " TeileClearing ").
Figure 177 “Repair” detailed view with part clearing relevant flat rate unit items
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4.18 Warranty history
On the vehicle details page you will find a "Warranty history" accordion entry (item 1).
The following attributes are displayed there for each entry (item 2):
 Date
 Odometer reading
 Retailer
Figure 178 Warranty history
You can call up the entries listed there later (item 3).
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4.19 Tightening torques
You can select the "Tightening torques" filter (1) in the AIR toolbar to call up information about tightening
torques for the present vehicle.
Figure 179 Selecting tightening torque filter
Click the "Tightening torque" filter to activate it in the text search.

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Figure 180 Tightening torque with filter set in the text search
The "Tightening torques" filter now appears in the text search (1). The results can be pinpointed further using
the text search or the Unified Parts Group.
Figure 181 Pinpointing the results

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You can now pinpoint the results of the search further using the Unified Parts Group (1) or the text search
(2).
Figure 182 Cooler selected as filter
The search results can then be pinpointed. Main group and subgroup filters (1) were used. The result can
then be selected (2).
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Figure 183 Tightening torque result
4.20 Operating fluids
You can call up information about operating fluids on the vehicle details page by selecting the "Operating
fluids" filter (1).
Figure 184 Operating fluids

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Once the "Operating fluids" filter is selected, it appears in the text search (2). The search results can then be
refined further. The Unified Parts Groups (1) or the text search (3) can be used to pinpoint the results further.
Figure 185 Operating fluids with filters selected
You can then select the main group Engine (1) using the filter function, causing the desired result to be
displayed (2). You can then click the result (2) to open the technical document required.
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Figure 186 Operating fluids with Engine filter selected
The document, in turn, contains a large number of selectable information objects, in this case 14 of them,
which can be selected by clicking the desired line.
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Figure 187 Operating fluids: engine search results
In this case, entry 5.0 is selected as an example. A document opens displaying information about drum
sizes, viscosity, part numbers in different countries, and the trade name.
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Figure 188 Operating fluids: selecting an entry
It is also possible for additional information to be displayed in the documents, which can also be selected (1).
Clicking this information takes the user directly to other relevant documents.
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Figure 189 Operating fluids: clickable additional information
4.21 Technical data
AIR now also offers information about technical data. You can call this up by selecting the filter (1).
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Figure 190 Technical data
In the second step, you can pinpoint the results further using the Unified Parts Groups (1) or the text search.
Figure 191 Technical data filter function

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In this case, the text search is used to search inside the technical data (1). Click the X (2) to delete the filter
again.
Click the desired technical document to call it up (3).
Figure 192 Technical data: advanced filter function
Other relevant information is selectable inside the document, which you can open by clicking the blue writing
(1).
Figure 193 Technical data: displaying the desired document

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A document then opens, in which you can view additional information about lubricating materials (1).
Figure 194 Technical data: additional information
In this example, Document 3 is opened. It contains other relevant information on operating fluids, part
numbers, trade names and drum sizes.
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Figure 195 Technical data with additional information selected
4.22 NED - non-electrical diagnosis
AIR now also provides the user with the non-electrical diagnosis. You can select this by clicking the "Fault
elimination" filter (1) .
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Figure 196 Fault elimination
After selecting the filter, the search results can be pinpointed further. You can do this using the Unified Parts
Groups (1) or the text search (2).
Once the desired technical document is found, you can select it and open it by clicking it (3).
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Figure 197 Fault elimination with filter selected
When the search result is selected in the list, the technical document opens. In the example, troubleshooting
on the rear axle is the topic of interest.
You can click any of the words in blue (1) to call up expanded, linked information on that topic. As examples
of this, some of the blue words in the screenshot have been marked with a frame and the number 1.
However, you can of course click on any of the other words in blue too.
The technical document contains a table with the fault, cause and remedy (2). This list helps to determine
the problem as accurately as possible.
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Figure 198 Fault elimination with technical document selected
Once the fault has been analysed, in this case a vibration between (90-160 km/h), the cause can be
determined. Assuming now that the cause is radial/lateral rim runout, the matching remedy can now be
selected.
The matching remedy would be to check the rims and to replace them if necessary. The word rims is in blue
and can therefore be clicked to display linked information.
If you select that linked information, AIR displays the relevant repair instructions.
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Figure 199 Fault elimination: linked document
If you now select the repair instructions, in this case for replacing a tyre, they are opened in the next step.
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Figure 200 Fault elimination: opening linked repair instructions
4.23 Repair and maintenance instruction
AIR provides the option of displaying repair and maintenance instructions. To do so, click the repair and
maintenance instructions filter (1) on the vehicle details page.
ISTA provides quick access to sections of repair and maintenance instructions through the "chapter
overview". This chapter overview is not reproduced on the details page in AIR. It displays only the contents.
Similarly, links to documents embedded in the same document are not resolved.
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Figure 201 Repair and maintenance instruction
The search results can then be pinpointed further.
You have the option of filtering using the text search (1) or the Unified Parts Group (2).
Once the right results are displayed, you can click the desired technical document. In this example, the
document for emergency release of the fuel filler flap is selected (3).
Figure 202 Filtering repair and maintenance instructions

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When you click the technical document, it opens.
You have the option of opening the photo and viewing it in detail by clicking on the figure (1) or by clicking
the number (1).
Figure 203 Repair and maintenance instructions: viewing a technical document
If required, you can also print the photo by clicking the printer symbol (1).
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Figure 204 Repair and maintenance instructions: photo
4.24 Service Information Technology (SIT)
AIR provides the user with the option of using the "SIT technology" filter (1) to call up information about
Service Information Technology.
An SIT compiles information relating to servicing, e.g. how this information can be obtained and other
technological aspects.
It contains hotspots linking to other information objects, such as operating fluids, and may also contain
external links.
An SIT may also contain images, and general and legal information on carrying out the periodic exhaust-gas
test in EU countries.
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Figure 205 SIT technology
After selecting the filter, you have the option of pinpointing the results further.
You can enter a search term in the text search (1).
You can also pinpoint the desired result using the function structure and the Unified Parts Group (2).
Once the desired result is displayed, you can click it (3).

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Figure 206 Pinpointing SIT technology search
Once the document is selected, it is displayed in the next step.

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Figure 207 Displaying SIT technology document
4.25 Key history
AIR also provides the user with information about the key history. All key data displayed in AIR result from a
physical read-in procedure with the ignition key. This means all read-in procedures, which did not take place
via the KeyReader, e.g. Teleservices, Remote KeyRead etc. are not displayed either.
To call it up, click "Key history" (1) on the vehicle details page.
The dynamic list of contents then takes you directly to the expanded accordion entry (2).
This entry contains the read-in date (3), the odometer reading (4) and the retailer (5).
The key history is displayed differently from other BMW applications. It is deliberately designed to display
only the most important information.
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It is primarily intended to inform the user about compliance with service intervals. The user can quickly see
whether a service is overdue and whether this could have any effects on warranty claims etc.
It is also possible for the Service History and the key history to differ. A key history will only be available if the
ignition key has been read out with the KeyReader. An entry can be created in the Service History
independently of that.
Figure 208 Key history
If you now move the mouse pointer (1) over the individual entries, additional information appears.
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Figure 209 Key history mouseover
4.26 Installation locations
Installation locations are already shown in AIR in wiring diagrams. They are displayed on the details page in
the same way. For a detailed description, see the "Wiring diagrams" chapter.
4.27 Pin assignments
Pin assignments are already shown in AIR in wiring diagrams. They are displayed on the details page in the
same way. For a detailed description, see the "Wiring diagrams" chapter.
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4.28 Connector views
Connector views are already shown in AIR in wiring diagrams. They are displayed on the details page in the
same way. For a detailed description, see the "Wiring diagrams" chapter.
4.29 Functional descriptions
Functional descriptions are already shown in AIR in wiring diagrams. They are displayed on the details page
in the same way. For a detailed description, see the "Wiring diagrams" chapter.
Nevertheless, you also have the option of viewing information about functional descriptions using the filter on
the vehicle details page (1).
Figure 210 Functional descriptions
Similarly AIR provides the functional descriptions for motorcycles.

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Figure 211 Functional description for BMW Motorrad
The following figure shows the "Functional descriptions" filter selected.
Figure 212 Functional descriptions with filter selected

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The hits can be pinpointed further using the component structure or function structure.
In this example, the function structure is selected as shown in the following image.
Figure 213 Functional descriptions: function structure
In the next step, the non-electrical diagnosis - NED is selected.

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Figure 214 Functional descriptions: non-electrical diagnosis
4.30 Wheel/tyre combinations and styling overview
In order to be able to fully take the place of the KSD, AIR displays the wheel and tyre combination lists and
the styling overview.
To call up these documents, the user must click the button.

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Figure 215 Wheel/tyre selection
A pop-up window then appears, displaying its content in the same way as the KSD.
The general information will be displayed in the local language where available; if the information has not
been translated, it will appear in English.
On this page, the desired information can be called up by filtering by series. In this example, the series E90 /
E91 / E92 / E93 is selected.
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Figure 216 Pop-up for wheels/tyres
The design must then be specified. In this case, an E90 with year of manufacture from 03/11 is selected.
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Figure 217 Specifying the design and version
Clicking the tab opens the corresponding PDF.
Please Note: The PDF documents are not translated and are available in German only.
The following information can be viewed in the document, from left to right:
 Tyre size front axle rear axle
 Load index
 Speed index
 Extraload XL identification
 M+S / winter tyre identification
 Standard or run flat tyres
 Rim size
 Rim offset
 Steel wheel
 Alloy rim
 Snow chain compatibility
 This is followed by a list according to engine versions in the E90 series

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Figure 218 PDF document for E90 from 03/11
4.31 Inspection sheets
In AIR, Inspection Sheets for the BMW, MINI and Rolls-Royce brands can be called up.
In order to display these Inspection Sheets the appropriate filter and header (1) must be selected.
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Figure 219 Inspection Sheet filter
Now both types of Inspection Sheets are displayed.
You can choose between the pre-delivery check (1) and the condition-based service (2).
Figure 220 Selecting Inspection Sheet
Clicking on the desired Inspection Sheet opens it.
Example of BMW pre-delivery check

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Figure 221 Inspection Sheet delivery
Example of condition-based service:

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Figure 222 Inspection Sheet demand
For a condition-based service, clicking on the checkboxes transfers the item to the Inspection Sheet.
Checkbox selected (1). Checkbox not selected (2).

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Figure 223 Inspection Sheet demand select
The Inspection Sheet can then be printed out (2) or transferred to the watchlist (1).
Figure 224 Inspection Sheet Print Selected Positions

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If the Inspection Sheet should be printed out, the customer name, the number plate and the odometer
reading can be entered:
Figure 225 Inspection Sheet print box
Inspection sheet:
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Figure 226 Inspection Sheet demand Part 1

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Figure 227 Inspection sheet demand Part 2
4.32 GDPR report / DSVGO report
In order to meet an EU data protection fundamental directive that is to come into effect on 25.05.2018, AIR is
to provide the functionality for printing the DSGVO report. The DSGVO report, internationally known as
GDPR report, contains vehicle information that is displayed in AIR on the vehicle detailed page.
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Upon request, the dealer or the customer information center must provide the vehicle owner with the
DSVGO report in printed out form.
In order to be able to compile the DSVGO report, it must be activated in the advanced settings.
Figure 228 GDPR / DSVGO settings
After the GDPR report has been activated in the advanced settings, the symbol appears on the vehicle
detailed page.
In order to compile the GDPR / DSVGO report, the mark 1 must be clicked.
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Figure 229 GDPR report
Then a window opens in which the duration of ownership must be entered. Furthermore, a proof of
legitimacy must be submitted.
Figure 230 GDPR / DSVGO date and legitimation
After clicking print, the document is printed out.

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This can now be handed over to the customer.

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5 Interaction between ISTA and AIR
5.1 ISTA-AIR - Jump to search for PuMA measures
After reading out fault memory entries in ISTA, you have the possibility to search for PuMA measures in AIR.
There are two ways of jumping from ISTA to AIR. These are explained below.
The change from ISTA to AIR can be achieved in two ways:
1. By pressing the “Search measures“ button (Figure "Change from ISTA to AIR with fault codes", item 2):
This brings you directly to the list of PuMA measures in AIR, that are relevant for the diagnosed vehicle
(Figure "List of PuMA measures, filtered according to vehicle context and fault codes", in Section "ISTA-
AIR - step 2 - PuMA measures on faults").
2. By pressing the “AIR“ button (Figure "Change from ISTA to AIR with fault codes", item 1):
You come to the vehicle details page in AIR. From there, you can search for PuMA measures via the
menu item “Information on faults workshop/Service Consultation” (Section “Information on faults”).
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Figure 231 Switching from ISTA to AIR with fault codes
AIR provides you with the following navigation options for searching for PuMA measures:
5.1.1 ISTA-AIR - step 1 - Calling up AIR with diagnosis information from ISTA (PuMA)
You have switched out of ISTA to AIR to search for information. As a result of the diagnosis information
transferred by ISTA, AIR is opened on the vehicle details page. The vehicle is already identified and the
transferred diagnostic information is contained in the “Information on faults workshop/Service Consultation”
area (Section “Information on faults”).
Clicking on the "PuMA measures" "button under the workshop table in the “Information on faults
workshop/Service Consultation“ accordion entry brings you to relevant PuMA measures for this vehicle with
this information on faults.
However the "PuMA measures" button on the top right of the vehicle details page under "Linked
content" leads to the display of all PuMA measures for the vehicle, without taking into account the
information on faults.
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5.1.2 ISTA-AIR - step 2 - PuMA measures to information on faults
In the following, you come to a list of the relevant PuMA measures. Corresponding filter options are available
on the left to further restrict the results (Figure "List of PuMA measures, filtered according to vehicle context
and fault codes", item 3).
You can display the individual PuMA measures in the list by clicking on them. (Figure "List of PuMA
measures filtered by vehicle context and fault codes," items 1 and 2).
Figure 232 List of PuMA measures, filtered according to vehicle context and fault codes
5.1.3 ISTA-AIR - step 3 - Displaying details of the PuMA measures
The cause, the actual PuMA measure and the validity information are displayed in the detailed view of a
PuMA measure (Figure ““PuMA measures” detailed view“, items 1, 2 and 3). The sections can be opened up
individually so their content can be read. With the “Back” button (Figure ““PuMA measures” detailed view“,
item 6) you can return to the list of the PuMA measures. Each PuMA measure can also be printed out by
clicking on the "Print" button (Figure ““PuMA measures” detailed view“, item 5).
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5.1.4 ISTA-AIR - optional step 4 - Repairs to the PuMA measures
If repairs are also linked to a PuMA measure, you can determine the required flat rate unit items, defects and
parts for the fault elimination.
Pressing the "Repairs" button (Figure " "PuMA measures" detailed view " in Section "ISTA-AIR - step 3 -
Display details to the PuMA measures", item 4) takes you to a hit list of repairs. If the list of results only
contains one hit, the detailed view for the repair loads immediately. If the hit list consists of the several
entries, then select the desired entry in order to go to the detailed view.
5.1.5 ISTA-AIR - step 5 - Details to the repairs display
The connected flat rate unit items, defects and also parts are displayed in the “Repair” detailed view. Like the
other detailed views, it is also possible to print out this detailed view (Figure ““Repair” detailed view, item 2).
Furthermore, you have the option of transferring the elements to the watchlist. To do this you must select the
desired elements and add them to the watchlist by clicking on the "Watchlist" button (Figure “ “Repair”
detailed view“, item 1).
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5.2 ISTA-AIR - Jump to search for repairs
After carrying out a test module in ISTA you have the option to search for repairs in AIR.
Work with repairs in AIR is described in Section “Repair overviews”.
The change from ISTA to AIR can be achieved in two ways:
1. By pressing the “Repairs overview display” button (Figure “ISTA test plan with a list of identified
diagnosis codes“, item 2):
You come directly to the list of repairs in AIR, which are relevant for the diagnosed vehicle.
2. By pressing the “AIR” button (Figure “ISTA test plan with a list of identified diagnosis codes“, item 1):
You come to the vehicle details page in AIR. From there, you can search for repairs via the menu item
“Information on faults workshop/Service Consultation” (Section “Information on faults”).
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Figure 235 ISTA test plan with a list of identified diagnosis codes
Pressing the "Repairs" button below the workshop table in the "Information on faults workshop/Service
Consultation" accordion entry (Section "Information on faults") takes you to the relevant repairs for this
vehicle based on the transferred information on faults.
In contrast, the "Repairs" button on the bottom right leads to the display of all repairs of the vehicle
without taking into account the information on faults.
The following pages show the navigation options for repair research.
5.2.1 ISTA-AIR - step 1 - Calling up AIR with diagnosis information from ISTA (Repairs)
You have switched out of ISTA to AIR to search for information. As a result of the diagnosis information
transferred by ISTA, AIR is opened on the vehicle details page. The vehicle is already identified and the
transferred diagnostic information is contained in the “Information on faults workshop/Service Consultation”
area (Section “Information on faults”).
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Clicking on the "Repairs" button under the workshop table in the accordion entry "Information on faults
workshop/Service Consultation" brings you to relevant repairs for this vehicle with the corresponding
information on faults.
In contrast the "Repair overviews" button on the right of the vehicle details page displays all repair
overviews of the vehicle, without taking into account the information on faults.
5.2.2 ISTA-AIR - step 2 - Repairs to the information of faults
You now see a list with relevant repairs. Corresponding filter options are available on the left to further
restrict the hit list (Figure ““Repair” list view“, item 1 and 2).
The individual repairs in the list can be displayed by clicking on them (Figure ““Repair” list view“, item 4).
Figure 236 “Repair” list view
5.2.3 ISTA-AIR - step 3 - Details to the repairs display

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Flat rate unit items, defects and parts are displayed in the "Repairs" detailed view (Figure ""Repairs" detailed
view"). You can open up the sections individually to read their content. Each repair can also be printed out by
clicking the "Print" button. Furthermore, you have the option marking the elements and transferring them to
the watchlist.
If packages are also linked to a repair, they can be accessed by pressing the "Packages" button (Figure
""Repairs" detailed view", item 2). PuMA measures that are linked to a repair can be accessed by clicking on
the "PuMA measures" button (Figure ““Repair” detailed view“, item 3).
5.3 ISTA AIR diagnosis relevance
The diagnosis relevance states whether within the vehicle diagnosis a suitable diagnosis exists for a certain
VFC fault location-type of fault combination or for a type of fault-fault position combination (i.e. test module in
ISTA) and if this must be carried out.
Currently four possible cases exist for diagnosis relevance:
1. MANDATORY: The test module in ISTA has to be carried out before repair.
2. OPTIONAL: Test module can be performed in ISTA.
3. NONE: No test module is to be performed in ISTA.
4. NOINFO: No data is available that permits a statement about diagnosis relevance.

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Example depiction of the test module status:
Figure 238 No test module is to be performed in ISTA
Figure 239 Test module can be performed in ISTA

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6 Interaction between ISPA Next and AIR
6.1 ISPA Next-AIR - Jump to search for PuMA measures
After reading the ignition key in ISPA Next you can jump from ISPA Next to AIR to search for PuMA
measures.
6.1.1 ISPA Next-AIR - step 1 - Calling up AIR from ISPA Next
The switch from ISPA Next to AIR is made by clicking the "AIR view of the fault codes" link (Figure
"Switching from ISPA Next to AIR", item 1) in the "Complaints and repairs" tab.
This opens the "Vehicle" detailed view in AIR. From there, you can search for PuMA measures via the
accordion entry "Information on faults workshop/Service Consultation".
Figure 240 Switching from ISPA Next to AIR

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Clicking the "PuMA measures" button (Section " PuMA or TTS measures") in the workshop table in the
"Information on faults workshop/Service Consultation" accordion entry brings you to relevant PuMA
measures for this vehicle with this information on faults.
However the "PuMA measures" button on the top right leads to the display of all PuMA measures
for the vehicle, without taking into account the information on faults.
6.1.2 ISPA Next-AIR - step 2 - PuMA measures to the information of faults
You now see a list of relevant PuMA measures. Corresponding filter options are available on the left to
further restrict the hit list (Figure "List of PuMA measures filtered for vehicle context and fault codes", item 3).
The individual PuMA measures in the list can be displayed by clicking them (Figure " List of PuMA measures
filtered for vehicle context and fault codes", items 1 and 2).
Figure 241 List of PuMA measures filtered for vehicle context and fault codes
6.1.3 ISPA Next-AIR - step 3 - Displaying details of the PuMA measures
The cause, the actual PuMA measure and the validity information are displayed in the "PuMA measures"
detailed view (Figure ""PuMA measures" detailed view", items 1, 2 and 3). The sections can be opened up
individually so their content can be read. With the "Back" button (Figure ""PuMA measures" detailed view",
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item 6) you can return to the list of the PuMA measures. You can print out each PuMA measure by clicking
the "Print" button (Figure ""PuMA measures" detailed view", item 5).
6.1.4 ISPA Next-AIR - optional step 4 - Repairs to the PuMA measures
If repairs are also linked to a PuMA measure, you can use these to determine the job items, defects and
parts required for fault elimination.
By pressing the button (Figure " “PuMA measures” detailed view " in Section "ISPA Next-AIR - step 3 -
Display details to the PuMA measures", item 4) you come to a hit list of repairs. If the list of results only
contains one hit, the “Repair overviews“ detailed view loads immediately. If the hit list consists of the several
entries, then select the desired entry in order to go to the detailed view.
6.2 Jump to search for flat rate units
After reading the ignition key in ISPA Next you can jump from ISPA Next to AIR to search for flat rate units.
6.2.1 Step 1: Calling up AIR from ISPA Next
The switch from ISPA Next to AIR is made by clicking the "Add (via AIR)" link (Figure "Switching from ISPA
Next to AIR" in Section " ISPA NEXT-AIR - Jump to search after PuMA measures" , item 2) in the
"Complaints and repairs" tab.
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This takes you to the flat rate unit quick search of AIR for the vehicle selected in ISPA Next (Figure Flat rate
unit quick search“).
Figure 243 Flat rate unit quick search
6.3 Transfer of search results to ISPA Next
In AIR, search results are collected in the watchlist. You can make your search results available from this
watchlist to other applications, e.g. ISPA Next. Your administrator can display or suppress the button for the
"Allow ISPA write access" function. For more information about this topic, refer to the Configuration section in
the ISPI administrator manual.
To provide your search results, open the list and click on the "Provision" button (Figure ""Provision of AIR
search results for ISPA Next"", item 1).
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The function is greyed out until you select at least one element using the watchlist selection field. If you
make the selected search results available using the function, the display updates itself and displays the
status (Figure “ Making the AIR research results available for ISPA Next“, – item 2). The colour of the
symbols has the following meaning:
 Green: The search result was provided successfully.
 Orange: The search result was provided successfully in the past but was changed in the meantime. The
change was not made available again yet.
 Red: The search result could not be provided.
Every use of the "Provision of AIR search results" function provides the selected elements once. If
you use the function twice on the same elements, then all elements are provided twice.
Figure 244 Provision of AIR search results for ISPA Next

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If you work on a job in ISPA Next and then jump to AIR, ISPA Next sends the service case and the Job-ID of
the job currently being processed to AIR. If a service case and a Job-ID were sent to AIR the tuple is
preassigned when research results are added via the watchlist.
If you now transfer the watchlist entry to ISPA Next using the button stated at the start of this section, the
watchlist entry is not transferred directly to ISPA Next but is first stored in IPS. If a service case no longer
exists, a dialogue is displayed and you can assign the information object being transferred to another service
case. If a job no longer exists, a dialogue informs you of this and a new job is automatically created. As soon
as you open ISPA Next again, ISPA Next reads the service case back out of IPS and displays the
information search result from AIR.
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7 Interaction between ISPI Process Services (IPS) and AIR
In ISPI Next, information about a service procedure (e.g. customer name, workshop appointment, Service
Advisor, etc.) is used across several ISPI Next programs (e.g. in ISPA Next and in AIR). The ISPI Process
Service (IPS) is used for the exchange of information, where the installation of the corresponding component
is also necessary.
Apart from the transfer of research information to the service case via the watchlist (Section “Watchlist” and
Section “ Transfer of research information to ISPA NEXT”) the data exchange occurs silently in the
background.
7.1 Button for displaying the Service Case
With Service Case Management, warranty relevant information is stored in the Service Case via ISPI
applications and the dealer has the option to export this information from IPS as a final Service Case report
to use in their local archive. The dealer can use this exported data as part of a warranty audit. In order to
give the dealer the option to check the contents of the Service Case for completeness and content accuracy
before export, AIR has a button for displaying the Service Case report as a PDF file including all
attachments. Clicking on the button calls up this document, see item 1.
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Figure 245 Creating a Service Case report
Then a window opens which contains the PDF file, see item 1.
Simply double click on the document to open it, see item 2.

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Figure 246 Opening Service Case document
Double clicking on the PDF file opens it. It is a prerequisite to have an application installed that can open a
PDF document.
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Figure 247 Opened Service Case document

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8 DMS integration
With the help of a DMS, AIR can determine prices and availabilities for flat rate unit items, packages, and
parts. In addition, AIR can attach bookmark list contents to an existing order in the DMS. Your administrator
can display and suppress the buttons for the DMS functions. You can find more information on this topic in
the "ISPI administrator manual" in the chapter "AIR Client configuration: DMS connection".
When items are selected in AIR, the software checks whether at least one flat rate unit, part, package or
repair is selected. If this is the case, the "transfer to DMS" button is activated. The system requirement for
this is that the AIR Client setting for DCOM is set to "write". If you then click the button, the software checks
(via the DCOM interface) whether the DMS can actually accept all three types, which is to say flat rates,
parts and packages. The transfer will only take place if all three are accepted. Otherwise a message appears
saying that the transfer is not possible.
The motorcycle DMS NMS does not support parts separate from packages, so DMS order extension is not
possible. Nevertheless everything else should be able to be transferred. A solution is being implemented to
allow flat rate units and packages to be transferred.
8.1 DMS query of prices and availabilities
AIR can read out and display prices and availabilities from a Dealer Management System (DMS). This
functionality is available wherever parts and/or flat rate units are included (e.g. “Packages” detailed view,
“Repairs” detailed view, “Flat rate unit items” detailed view and watchlist). You start the price and availability
query by pressing the "DMS query" button (Figure "“Packages” detailed view after DMS query", item 2).
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Figure 248 “Packages” detailed view after DMS query
AIR displays a loading screen while the request is being processed. If your request is completed, prices for
flat rate units (Figure "“Packages” detailed view after DMS query ", item 2) as well as the existing number
and the price of parts are displayed (Figure "“Packages” detailed view after DMS query", item 3). If
replacements are available for particular parts in the Dealer Management System, these are exchanged on
the display after the DMS query (Figure ““Packages” detailed view after DMS query“, item 3). If according to
the Dealer Management System less parts than required for a position are in stock, this is highlighted in red
(Figure ““Packages” detailed view after DMS query“, item 3).
Only prices and availabilities are requested. No reservations of parts or orders are performed by
initiating the query.
A printout always includes all the information contained in a page. This also includes prices and availabilities
if these have been requested.
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A Dealer Management System request is not automatically carried out during a printout and must
therefore be performed by a user in advance.
8.2 DMS order extension
Within the watchlist AIR gives the user the option to transmit selected (Figure “Watchlist after DMS order
extension“, item 1) items to the DMS and attach them to an order. The transfer is started by pressing the
"DMS transfer" button (Figure ""Watchlist after DMS order extension ", item 2). Once the transfer is
complete, the list displays which items were transferred successfully (Figure "Watchlist after DMS order
extension ", item 3), which have been edited since the last successful transmission (Figure "Watchlist after
DMS order extension ", item 4) and which have failed (Figure " Watchlist after DMS order extension", item 5).
For every part and every flat rate unit item it also displays whether they were successfully transmitted (Figure
“Watchlist after DMS order extension“, item 6).
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Figure 249 Watchlist after DMS order extension
The order extension is only available if your Dealer Management System supports the following
functions:
 Extension of an order
 Support of parts outside a package
8.3 DMS new creation of Service Case / new order creation

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In order to create a new order or Service Case in the DMS, the contents of the watchlist are sent to the DMS.
The watchlist must be opened for this (1).
Figure 250 Basket
After opening the watchlist, the desired positions for the new creation can be transferred to the DMS and the
Service Case. Simply click on the DMS button (1)
Figure 251 Transfer to DMS and Service Case

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If the contents of the watchlist should only be sent to the Service Case, without transferring the information to
the DMS at the same time, simply click on the shopping basket (1)
Figure 252 Transfer to Service Case
Then a dialogue box opens, asking the user if the Service Case should be newly created or if an existing
Service Case should be used.
In this case a new Service Case is opened. Click on the respective entry (1) and on Accept (2).
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Figure 253 Create new Service Case
In the following step, a dialogue box reopens in which either a new order can be created, or the contents
transferred to the DMS, without assignment to an existing order (2) or without the contents being assigned to
an existing order number (1).
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Figure 254 Create new order

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9 Software update
9.1 Prerequisites
Prerequisites for the software update process for the AIR Client (.Net) are:
 An installed version of the AIR Client
 Online connection
 Installed BMW ISPI Next Admin Client
9.2 Check for available software updates
A check for available software updates is carried out each time AIR is started. AIR starts as usual if there are
no new software updates available.
If a software update for the currently installed version is found, the user is informed via a dialog box. A
software update comes in two variants: "Optional Update" and "Obligatory Update“.
The check for available software updates is carried out only once a day, the first time an
application starts.
Both software update variants are shown in the following section.
9.3 Optional software update
1. Start AIR
2. A dialog informs the user that there is a new version of the application.
a. The user can cancel the software update process by pressing the "No" button (Figure "Dialogue
for the manual start of the optional software update", item 2).
i. AIR starts without performing the software update
b. The user can cancel the software update process by pressing the "Yes" button (Figure "Dialogue
for the manual start of the optional software update", item 1)
i. The AIR Client application closes automatically and installation is carried out.
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ii. After successful installation, the AIR Client is automatically restarted.
Figure 255 Dialogue box for manually starting the optional software update
9.4 Mandatory software update
1. Start AIR Client application
2. A dialog informs the user that there is a new version of the application.
a. The application is closed if this dialogue component is cancelled or the "Cancel" button (Figure
"Dialogue to confirm the mandatory software update", item 2) is pressed.
b. The mandatory software update is carried out by confirming with the "OK" button (Figure
"Dialogue to confirm the mandatory software update", item 1).
i. The AIR Client application closes automatically and installation is carried out.
ii. After successful installation, the AIR Client is automatically restarted.

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Figure 256 Dialogue for confirming the mandatory software update
9.5 End of use of the application
Upon being launched, AIR checks if the end of use of the installed version of the application has been
reached. End of use is reached when a deprecated version of AIR is being used. A dialogue box is displayed
to the user with additional information regarding the software update. Once the end of use has been
reached, a software update becomes mandatory in order to continue using the application.
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10 General topics
10.1 Data protection
When using the described ISPI Next application, you will be asked to provide personal information that is
needed to set up and manage your account. The personal details requested are gathered, processed and
used for the purposes of user registration, account setup, account administration, authentication,
authorisation and ensuring proper operation of BMW AG and in individual cases of its subsidiaries, in the
context of provisions pertaining to the current data protection legislation. The data will not be passed on to
third parties.
10.2 Faults/problems
ISPI Dealer Self Support provides information on current faults and known problems (DSS) You can find the
ISPI Dealer Self Support in your ISPI Cockpit under the tab "Self-help (ISPI Dealer Self Support)" or in your
ISPI User Cockpit.
EventIDs:
In many places, an EventID will be shown in the case of an fault that occurred in AIR (Figure “EventID in the
“Navigation map“ accordion entry“).
These assist in the rapid localisation of faults. Specify these when contacting Support, so that the
corresponding faults can be quickly identified and fixed.
Figure 257 EventID in the “Navigation map“ accordion entry

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11 Appendix : Additional information on Commercial Service Data
In this appendix, additional information on Commercial Service Data is displayed. This information can be
used if background or basic knowledge is required for the information research.
11.1 General information about job item inclusive texts/from E39 models on
General information about job item inclusive texts/from E39 models on
The inclusive texts describe the work scope of the job items. The job item inclusive texts also serve as:
 Supplement to the flat rates and repair instructions
 Help with creation and processing of workshop orders
 User guide for use in workshop
The job item inclusive texts only describe the most important work steps. The displayed work sequence does
not claim to be the correct order. Job item texts, which are short or self-explanatory, do not contain inclusive
texts. The display of the inclusive texts is controlled by the number of the job item and the type code of the
control type. The version is displayed, if necessary. For work steps which do not contain an activity feature,
"remove and install" must be added as required.
A job item can contain several job item numbers. These so-called inclusive positions must not be invoiced
separately as the work contents are part of the work to be carried out.
11.2 General information on the defect codes
11.2.1 Defect code structure
The defect code is 10-digit, of which only the first 8 digits are given in the defect code catalogue. At the 9th
and 10th digits are both replaced by “0”. The 9th and 10th digits can also contain other information
depending on the country. The first 4 digits of the defect code are usually identical to the first 4 digits of the
part number and are also related to the flat rate unit number. Thanks to its association with an assembly, the
defect code is easy to find, e.g:
11 Engine
12 Engine electrical system
etc.
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(see main group list) Please note the two additional main groups 01 (complete vehicle) and 10 (engine
general), which contain perceived defects (see below).
Example:
The part causing the fault must be specified with the defect code (defective part diagnosis), if the dealership
employee can identify this beyond doubt. If this is not possible, or if the customer complaint was remedied
due to work on several, different components, the customer perception must be diagnosed (perceived
diagnosis). The defects can mainly be found in the main groups "01", "10", and the subgroups XX "0"X. The
10-digit defect code is composed of the following:
Figure 258 Defect code structure
11.2.2 Diagnosis of cause of failure (defective part/perceived diagnosis)
Defect codes give information about which perceived symptom caused the customer to contact the
workshop. The defect codes are summarised in a catalogue.
It contains over 5,000 possible damage specifications and can be used for the whole production programme.
The defect codes are evaluated for quality monitoring purposes. Usually the component causing the damage
is determined.
For repairs in which the part causing the damage cannot be found for certain, the perception must be
diagnosed.
In this case the customer complaint is described with the defect code. Therefore it is important that the
customer complaint is recorded on the workshop order, so that the statement can be used in the diagnosis.
11.2.3 Special defect codes
Special defects are listed in the main group 00 for special retrofitting measures, e.g. Technical Campaigns. A
letter to the Service Manager and the work instruction (Service Information) are published. The Service
Information contains all invoice details and the special defect code. Only vehicles contained in the electronic
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data processing list can be invoiced. In order to invoice the corresponding action, only the flat rate unit
numbers published in the associated Service Information and the special defect codes can be used (not
catalogue defect codes). Fast warranty invoicing is imperative for retrofitting measures. This determines the
completion rate of the Technical Campaign.
11.2.4 Specific information on the defect codes
Specific information on the defect codes
Defect codes give information about which complaint caused the customer to contact the workshop. The
defect codes are summarised in a catalogue (catalogue defect code). It contains over 5,000 possible
damage specifications and can be used for the whole vehicle production programme. As well as the
catalogue defect codes, there are also two other types of defect codes (temporary defect codes and special
defect codes. These two defect types are usually communicated via Service Information/PuMA measure and
are not contained in the defect catalogue. For work resulting from Service Information, only use this special
defect code listed in the Service Information. These can also be identified using the KSD2 "Search" function.
The defect codes are evaluated for quality monitoring purposes. Therefore they must be conscientiously
diagnosed by the Retailer. Please also use the comment box in the warranty claim to communicate other
relevant details about the customer complaint. Please also observe the basic specifications in accordance
with the warranty manual. Peculiarity:
Please observe the following specifications:
1. If fault elimination can only be performed by programming the DME control unit or the DDE control unit,
then the appropriate symptom diagnoses are in Unified Parts Group. 10 must be used.
2. For complaints about tyres (defects under 36 12 or 36 11 01 57 and 36 11 02 57) the whole manufacturer-
specific DOT number on the outer tyre sidewall must be noted in the comment box of the warranty claim. In
case of non-compliance the request will be rejected. The complete DOT number for original tyres is currently
structured as follows:
DOT xx yy abcd jj ww DOT= Department of Transportation xx= manufacturer identification
yy= tyre size code
abcd= version code (d is optional and is not always used!)
jjww= year of manufacture and – calendar week (from 31/12/1989 to 31/12/1999 the year was indicated by
one digit followed by a triangle symbol)
Thus in order to use the symptom diagnoses, it is important to record the customer complaint on the
workshop order. The DOT number must also be recorded for "Tyre complaints".
Warranty costs for invoicing flash times for E6(X) and successors:
The following measures apply since 01.07.2004: After working through the test modules, which point to
programming, a vehicle-specific test code is listed. This test code must be entered in the comment box of the
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warranty costs request. Missing test codes in warranty costs requests with programming result in rejection.
Vehicle wiring harness:
For complaints about the vehicle wiring harness or the auxiliary cable, a verbal description must be given in
the comment box of the warranty claim. Please write the identification of the cable (colour, cross-section,
position in vehicle or the component code X... of the plug connection or the connector) in the comment box.
Indicator lights in the KOMBI:
Complaints about indicator lights in the KOMBI must be treated in the same way. Name the faulty lights in
the comment box. Defect code structure
The defect code is 10-digit, whereby only the first 8 digits are given in the defect catalogue. At the 9th and
10th digits are both replaced by “0”. The 9th and 10th digits can also contain other information depending on
the country. The first 4 digits of the defect code are usually identical to the first 4 digits of the part number
and are generally also related to the flat rate unit number. The component causing the fault (defective part
diagnosis) must be given with the defect code, if the dealership employee can identify this beyond doubt. If
this is not possible, or if the customer complaint was stopped due to work on several different components,
the customer perception must be diagnosed (perceived diagnosis). These defects can mainly be found in the
main groups "01", "10", and various subgroups XX "00"X. Example:
Oxygen sensor:
The defects in the front oxygen sensor or monitoring oxygen sensor must only be used if the sensors were
clearly identified as the component causing the fault. For example the fault "Oxygen sensor control limit
cylinder 1-3" could have the following causes:
oxygen sensor faulty (e.g. conductor path separation)
) too much excess air (intake or exhaust)
overenrichment of mixture (e.g. fuel injector leaking)
It is imperative that the fault cause is always analysed and then the affected component determined. Please
also use the comment box in the warranty claim to communicate other relevant details about the complaint.
The specifications in the warranty manual must also be followed at all times.
11.2.5 Temporary defect codes
With "temporary defect codes", special measures are invoiced, that are communicated via Service
Information /PuMA measure and for which checks or substitute measures are carried out in a customer
complaint case. Only use the temporary defect codes or flat rate unit numbers which are communicated in
the relevant Service Information for this work. The temporary defect codes have a "9" as the 5th digit.
Temporary defect codes are not contained in the defect code catalogue but are created in your electronic
data processing system and can be identified using the KSD2 function "Number search" (see also specific
information, flat rate/defect links).
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11.2.6 "Service Inclusive package" defect codes
"Service Inclusive package" defect codes
The defect codes in the "Service Inclusive package" are invoiced via the established warranty systems
Service and maintenance work. This includes explicit maintenance work and services including oil, wages
and any required Original BMW replacement parts, as well as the wear repairs caused by correct operation
of the vehicle. Only use the published defect and flat rate unit numbers for this work. The defect codes for
the "Service Inclusive package" always begin with 87........
11.3 General information about the flat rates
The flat rates are a guideline for:
 overall repair processing and
 warranty and goodwill invoicing
Repair processing involves the whole process from order acceptance to invoicing. The advantages of the
service data are:
 exact order definition
 fast, transparent invoice creation
 exact precalculation (cost estimates)
 capacity-oriented scheduling
 productivity calculation for facility planning
 flat rate specification (performance wage calculation)
As well as net working time, the flat rates (FRUs) contain all the objective and personal time allowances
required to fulfil a repair order.
The flat rate units are determined in accordance with REFA guidelines. For the flat rate units:
 1 FRU = 5 minutes
The flat rate unit specifications are defined on vehicles with standard equipment. Separate allowance must
be made for optional equipment.
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11.4 Job items without flat rate specifications (working time)
Job items are identified as working time if the work scope for performing the work varies, e.g. in case of
troubleshooting or function check.
E.g. 24 00 010 Check AT for function
Work, which is not described by fixed job items, can be invoiced per Unified Parts Group as "working time
without specification" if necessary (prerequisites for this are in the warranty manual).
E.g. 00 99 000 Working time without specification/maintenance, 11 99 000 working time without
specification/engine etc.
If the scope of repair work consists exclusively of non-catalogued work scopes (working time), this working
time scope has the characteristics of main work. The basis for using it in the warranty claim is the clocked-in
time and adherence to the guidelines in the warranty manual.
If however there is an overall scope which consists of work steps without time specification as well as
catalogued job items, the catalogued scope is used as main work, the working time position as associated
work.
11.5 Structure of the flat rate unit manual
The flat rate unit manual is organised according to main groups. The breakdown corresponds to the
subdivision of Unified Parts Groups as in the EPC (Electronic Parts Catalogue) and in ISTA (Integrated
Service Technical Application).
The designations of the job item texts are predominantely aligned with the designations of BMW Group
Parts.
The flat rate numbers are 7-digit and consist of a 2-digit main group, a 2-digit subgroup and the 3-digit serial
number.
Example:
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Figure 259 Flat rate catalogue
Several versions with distinct flat rate specifications are specified, if structural or technical changes were
made.
Job items for the corresponding gearbox versions are indicated by M (manual gearbox / manual) or A
(automatic transmission).
11.6 Main work
Main work can be identified as follows:
 The serial number is between 000 and 499.
Main work consists of completed work processes that:
 begin with the acceptance of the order by the mechanic and end with the vehicle return at final
inspection or the workshop order at the control panel.
 Main work includes all work processes and steps required to exchange or repair a part or assembly.
Therefore the specification contains the following details:
all disassembly and installation work required to repair a part or assembly and all adjustment work, which
could arise in the work scope.
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Exception for drawing off and topping up fuel. For job items in which drawing off and topping up fuel is
required, the flat rate portion is included or indicated as associated work with the corresponding job item text
"without drawing off and topping up fuel".
In this case the position must be invoiced separately with the actual number of litres drawn off/topped up.
Exception for straightening bench
For the job items in main group 41, in which a straightening bench is required, the flat rate portion is either
included or indicated as associated work with the corresponding job item text "flat rate specification without
straightening bench". In this case the straightening bench must be invoiced separately.
Exception for wheel alignment
For the job items in the main groups 31, 32, 33 and 41, in which a wheel alignment is required, the flat rate
portion is not included. Flat rate specifications are either shown as associated work according to the
corresponding job item or the note: "Job item specification without wheel alignment" is displayed. In both
cases the wheel alignment must be invoiced separately.
Exception for programming/encoding control units
For job items in which one or more control units must be programmed/encoded, the flat rate portion is
included or displayed as associated work with the corresponding job item text "flat rate specification without
programming/encoding, see 61 00 … ". In this case the programming/encoding of control units must be
invoiced separately.
11.7 Notes for workshops
BMW AG reserves the right to correct flat rates if designs, work scopes, or work methods must be changed
for structural or technical reasons. If you have any questions about flat rates: Please contact BMW AG,
repair department.
11.7.1 Explanation of flat rate specifications for body repair (main group 41)
Explanation of flat rate specifications for body repair (main group 41)
The flat rate specifications of main group 41 include:

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 Ripping out the body components mentioned in the job item, cutting, adjusting and welding in or
adhering/riveting new parts.
 Removing and installing assemblies and body equipment parts. These flat rate specifications are
specified in the individual job items with the letter "R" and must never be added to the overall
specifications.
 Stripping down and refitting straightening bench with raising and lowering the vehicle. As of the Fx
series, this scope is shown separately.
 Applying sealing and damping compound (including droning insulation inside).
Preparing vehicle for partial painting. The flat rate specifications of main group 41 do not include:
 Removing retaining and mounting brackets from damaged body components and welding onto new
parts.
 Straightening work and removing dents from adjacent body components as well as reshaping.
 Repair of damaged assemblies or body equipment parts.
 Re-treating cavity preservation (see flat rate specification main group 97).
 Wheel alignment with adjustment work.
11.7.2 Explanation of flat rate specifications for paintwork (main group 99)
Work scope
In the flat rate specifications for repair painting, all work which guarantees professional painting work is
considered. Every job item (body component) is self-contained. It includes all the following listed work in the
work scope.
The flat rate specifications of main group 99 include:
· Paint structure on outer areas (with all additional works and allowing for paint stages)
· Painting the inner surfaces if necessary
· All Preliminary Work, e.g. preparing grinding tools or spraying tools, masking work, mixing painting
materials
· Blending and repolishing (within a job item or a body component)
· Spraying droning insulation (outer) if necessary

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· Sanding and polishing dust inclusions
· Cleaning dry overspray, grinding dust, adhesive residue etc. from vehicle.
Note:
Spraying sample sheet metal
For all series launches since E 87 ( exception E 86) spraying the sample sheet metal is included in the flat
rate specifications and must no longer be invoiced separately. For vehicles before E 87 the sample sheet
metal is not included in the flat rate specifications. The exact work scope for each paint stage is documented
in the inclusive text.
11.7.2.1 Creation of workshop orders for repair painting
Example:
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Figure 260 Creation of workshop orders for repair painting

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11.7.2.2 Note about creation of workshop orders
Note about creation of workshop orders
In the creation of workshop orders, ensure that main work only appears once for each order. Every other
position must be viewed as associated work. For orders with several body components to be painted, the job
item with the highest paint stage must be listed as main work. For several job items with the highest paint
stage, the job item with the highest flat rate must be listed as main work.
Abbreviations
 UN = solid paint
 ME = metallic paint
 dm2 = painted surface
11.7.2.3 Body equipment items
Stripping and rebuilding operations on body equipment items are not included in the work scope of repair
painting.
Depending on the painting scope, the flat rate specifications must be taken from the itemised list or the
summary.
If accident repair work already preceded the painting work, only the job items for the stripping and rebuilding
operations for the body equipment items, which were not already disassembled in the body repair work
(main group 41) can be invoiced.
11.7.2.4 Paint stages
1 without complete paint structure: surface painting
2 complete paint structure: screwing / adhering, riveting new part
3 complete paint structure: Straightened parts and welded-in new parts including complete paint structure
a) complete paint structure: Building up repair painting from sanding the body components to spraying the
finish paint or clear paint.
b) without complete paint structure: Surface painting or sanding old finish paint, spraying finish paint or clear
paint.
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11.8 Performance rate of workshop
The flat rates for the individual job items are ratios of the individual working times to each other. Therefore in
every repair outlet it should be determined in advance how many flat rates are performed per working hour
on average.
Calculating the performance rate:
1. Determining the average time: In every repair outlet approx. 10 working times for performing approx. 20
of the most common job items should be noted. Using the resulting average time, the flat rates
performed per hour can be calculated for each of the 20 job items.
2. Determining the performance rate: The average calculated from these 20 job items gives the
performance rate of the workshop in flat rates/hour.
3. Determining the working times: The calculated performance rate gives the conversion factor. Using the
conversion factor, all the flat rates specified in the flat rate unit manual can be converted to working
times.
11.8.1 Shortened example for calculating the performance rate

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Figure 261 Calculating the performance rate
11.9 Associated work
Associated work can be identified as follows:
 The serial number is between 500 and 999.
 Associated work supplements the main work.

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There are three variations :
1. Associated work, with flat rate unit numbers identified by "+", must be carried out with some other main
work.
The job items identified by "+" are completed work processes (like main work), but don't include the time
required to move the vehicle from the car park to the workshop and back.
Example:
Figure 262 Associated work
11.10 Invoicing job items with "+" identification
For invoicing or warranty calculation, main work can only be used once per order.
Every other job item in the same order must be supplemented or invoiced with a job item identified by "+",
where available.
This also applies to special job item numbers for warranty settlements with the notes:
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 "in the scope of a workshop visit" or
 "vehicle before delivery"

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List of tables
Table 1 Components explanation .................................................................................................................. 163
Table 2 Lines and plug connections explanation .......................................................................................... 164
Table 3 Shielded cable explanation ............................................................................................................... 165
Table 4 Lines explanation .............................................................................................................................. 166
Table 5 Lines explanation .............................................................................................................................. 167
Table 6 Connectors explanation .................................................................................................................... 169
Table 7 Fuses ................................................................................................................................................ 170
Table 8 Junction box...................................................................................................................................... 171

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List of figures
Figure 1 AIR header ........................................................................................................................................ 10
Figure 2 AIR toolbar ......................................................................................................................................... 12
Figure 3 Hit list ................................................................................................................................................. 13
Figure 4 “Vehicle” detailed view ...................................................................................................................... 16
Figure 5 Windows display keyboard ................................................................................................................ 17
Figure 6 List of results with restriction of a context filter .................................................................................. 18
Figure 7 Calling up the watchlist list from the header ...................................................................................... 19
Figure 8 Inactive watchlist button left, Active watchlist button right ................................................................ 19
Figure 9 Active watchlist button with number of watchlist entries ................................................................... 20
Figure 10 Active watchlist button with note ..................................................................................................... 20
Figure 11 Addition information objects from the details view .......................................................................... 21
Figure 12 Assigning an information object to a service case .......................................................................... 22
Figure 13 Example display of a bookmark list with one entry ......................................................................... 23
Figure 14 Example bookmark list entry with information on diagnostic relevance information ....................... 24
Figure 15 Actions on the watchlist ................................................................................................................... 25
Figure 16 Calling up information on the AIR start page .................................................................................. 26
Figure 17 Mouseover ....................................................................................................................................... 27
Figure 18 Mouseover display .......................................................................................................................... 27
Figure 19 Vehicle search using basic features (first step) ............................................................................... 29
Figure 20 Vehicle search using basic features (second step) ......................................................................... 30
Figure 21 Vehicle search with basic features first step ................................................................................... 31
Figure 22 Vehicle search with basic features second step ............................................................................. 32
Figure 23 Vehicle search with type code ......................................................................................................... 34
Figure 24 Virtual vehicle .................................................................................................................................. 35
Figure 25 Search for a vehicle without vehicle identification number ............................................................. 36
Figure 26 Results list ....................................................................................................................................... 37
Figure 27 Search via number plate ................................................................................................................. 38
Figure 28 Search via number plate, multiple vehicles ..................................................................................... 39
Figure 29 Selected car..................................................................................................................................... 40
Figure 30 Vehicle search via vehicle identification number ............................................................................. 41
Figure 31 Vehicle details page ........................................................................................................................ 42

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Figure 32 PuMA tolerance sample catalogue.................................................................................................. 43
Figure 33 PuMA tolerance sample catalogue search ...................................................................................... 44
Figure 34 Tolerance sample catalogue measure type .................................................................................... 45
Figure 35 Tolerance sample catalogue attachment ........................................................................................ 46
Figure 36 PuMA measure tolerance sample catalogue PDF .......................................................................... 47
Figure 37 Logging in to create a PuMA case .................................................................................................. 48
Figure 38 PuMA case on job level ................................................................................................................... 49
Figure 39 PuMA case on Service Case level .................................................................................................. 50
Figure 41 List of measures for selected vehicle. ............................................................................................. 52
Figure 42 Narrowing down PuMA measures using production date ............................................................... 53
Figure 43 Selecting filter criteria from the engine subgroup ............................................................................ 54
Figure 44 “PuMA measures” detailed view...................................................................................................... 55
Figure 45 Searching for the vehicle with the Vehicle identification number 0C28511 .................................... 56
Figure 47 List of repair instructions for the selected vehicle ........................................................................... 58
Figure 48 Selecting filter criteria from the Lights subgroup ............................................................................. 59
Figure 49 “Repair instructions” - detailed view ................................................................................................ 60
Figure 50 Repair instructions with linking and navigation history .................................................................... 61
Figure 51 Repair instructions with accordion for preliminary work, main work and reworking ........................ 62
Figure 52 View of a subtask with navigation buttons ...................................................................................... 63
Figure 53 Print configurator dialogue .............................................................................................................. 64
Figure 54 Print configurer toolbar .................................................................................................................... 65
Figure 55 Overall view toolbar ......................................................................................................................... 67
Figure 56 Overall view of repair instructions ................................................................................................... 68
Figure 57 Vehicle details page with Technical Campaign ............................................................................... 69
Figure 58 Dialog for Technical Campaign with further details (all markets except US) .................................. 70
Figure 59 Dialog for Technical Campaign with further details (US market) .................................................... 70
Figure 60 TCM reservation .............................................................................................................................. 71
Figure 61 Vehicle details page with Service History ....................................................................................... 72
Figure 62 Dialog for service history with further details ................................................................................... 73
Figure 64 Picture panel list for a vehicle .......................................................................................................... 75

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Figure 65 Selecting filter criteria from the slide/tilt sunroof/convertible top subgroup ..................................... 76
Figure 66 Picture panel detailed view.............................................................................................................. 77
Figure 67 Vehicle detailed view for vehicle identification number "SD10014" ................................................ 79
Figure 68 Package selection for BMW Motorrad ............................................................................................. 80
Figure 69 List of packages for selected vehicle .............................................................................................. 81
Figure 70 Selecting filter criteria from the engine subgroup ............................................................................ 82
Figure 71 Packages detailed view ................................................................................................................... 83
Figure 72 Packages detailed view with a TeileClearing-relevant part ............................................................. 84
Figure 73 Marketing Campaign Package ........................................................................................................ 85
Figure 74 Value line package .......................................................................................................................... 86
Figure 75 Service Inclusive for BMW Motorrad ............................................................................................... 86
Figure 76 "Vehicle" detailed view with optional equipments ........................................................................... 88
Figure 77 Possible retrofitting on the “Vehicle” detailed view.......................................................................... 89
Figure 78 “Information on faults” accordion entry ............................................................................................ 90
Figure 79 Vehicle details page with a "Navigation map" accordion entry ....................................................... 92
Figure 80 “Navigation maps” detailed view with flat rate unit items and two possible parts ........................... 93
Figure 81 "Vehicle details page with "Service contracts" accordion entry ...................................................... 94
Figure 82 Dialog with contract details .............................................................................................................. 95
Figure 83 SIP BMW Motorrad ......................................................................................................................... 96
Figure 84 Linked Service Inclusive packages ................................................................................................. 97
Figure 85 Selected Service Inclusive packages .............................................................................................. 98
Figure 86 Removed Service Inclusive packages ............................................................................................ 99
Figure 87 Service cases on the vehicle details page .................................................................................... 100
Figure 88 DMS price query and local DMS ................................................................................................... 101
Figure 89 Transfer from the service case into the DMS ................................................................................ 102
Figure 90 Dialogue box, transfer into DMS ................................................................................................... 103
Figure 91 Dialogue box, odometer reading input .......................................................................................... 104
Figure 92 DMS order number in the Service Case ....................................................................................... 105
Figure 93 Adding attachments ....................................................................................................................... 106
Figure 94 Upload Service Case attachment .................................................................................................. 106
Figure 95 Naming the attachment ................................................................................................................. 107
Figure 96 Service Case attachment overview ............................................................................................... 108
Figure 97 Displaying an attachment .............................................................................................................. 109

BMW Group Page 290
Figure 98 PuMA claim creation from the Service Case ................................................................................. 110
Figure 99 S-Gate log in.................................................................................................................................. 111
Figure 100 PuMA case .................................................................................................................................. 112
Figure 101 Adding attachments ..................................................................................................................... 113
Figure 102 Upload Service Case attachment ................................................................................................ 113
Figure 103 Naming the attachment ............................................................................................................... 114
Figure 104 Attachments to the Service Case ................................................................................................ 115
Figure 105 Open documentation field ........................................................................................................... 116
Figure 106 Written documentation ................................................................................................................ 117
Figure 107 Communication function .............................................................................................................. 118
Figure 108 Warranty precheck, first step ....................................................................................................... 119
Figure 109 Warranty precheck, second step ................................................................................................. 120
Figure 110 Warranty precheck, third step ..................................................................................................... 120
Figure 111 Information objects that can be placed in the Service Case ....................................................... 121
Figure 112 Select flat rate.............................................................................................................................. 122
Figure 113 Flat rates opened ........................................................................................................................ 123
Figure 114 Standard scope of service ........................................................................................................... 124
Figure 115 Transmission of selected work into the Service Case ................................................................ 125
Figure 116 Selecting the Service Case ......................................................................................................... 126
Figure 117 "Flat rate unit items" detailed view .............................................................................................. 127
Figure 118 Working time positions ................................................................................................................ 128
Figure 119 Saving a working time position .................................................................................................... 129
Figure 120 Overwriting working time positions .............................................................................................. 130
Figure 121 Searching for special flat rate unit positions ................................................................................ 131
Figure 122 Detailed view: Flat Rate Unit positions ........................................................................................ 132
Figure 123 Vehicle detailed view for vehicle identification number "SD12345" ............................................ 133
Figure 124 Defects list view ........................................................................................................................... 134
Figure 125 Defects detailed view .................................................................................................................. 135
Figure 126 Search for SI defects ................................................................................................................... 136
Figure 127 Special defects for BMW Motorrad ............................................................................................. 137
Figure 128 Displaying special defects ........................................................................................................... 137
Figure 129 Vehicle details page with linked special tools ............................................................................. 138
Figure 130 Detailed view of a special tool main group .................................................................................. 139
BMW Group Page 291
Figure 131 Special tools for passenger cars ................................................................................................. 140
Figure 132 Special tools filter function ........................................................................................................... 141
Figure 133 Special tools with register number filter ...................................................................................... 142
Figure 134 Special tools: selected technical document ................................................................................ 143
Figure 135 Special tools: enclosure .............................................................................................................. 144
Figure 136 Vehicle details page with linked maintenance schedules ........................................................... 145
Figure 137 Linked maintenance schedules for a vehicle .............................................................................. 145
Figure 138 Maintenance schedule configuration - Step 2: Selecting the optional equipment ...................... 147
Figure 139 Maintenance schedule configuration - Step 3: Head data of dynamic maintenance schedules . 148
Figure 140 Maintenance schedule configuration - Step 3: Head data of static maintenance schedules ...... 149
Figure 141 Maintenance schedule configuration - Step 4: Entering service data - 1 .................................... 150
Figure 142 Maintenance schedule configuration - Step 4: Entering service data - 2 .................................... 151
Figure 143 Maintenance schedule configuration - Step 5: Selecting service positions (1/2) ........................ 152
Figure 144 Maintenance schedule configuration - Step 5: Selecting service positions (2/2) ........................ 154
Figure 145 Dynamic maintenance schedule – Part 1 .................................................................................... 155
Figure 146 Dynamic maintenance schedule - Part 2 .................................................................................... 156
Figure 147 Maintenance schedule - accordion and further functions ........................................................... 157
Figure 148 Printout of a maintenance schedule ............................................................................................ 158
Figure 149 Maintenance schedule on the watchlist ...................................................................................... 159
Figure 150 Components ................................................................................................................................ 162
Figure 151 Lines and plug connection markings ........................................................................................... 163
Figure 152 Shielded cable ............................................................................................................................. 164
Figure 153 Lines ............................................................................................................................................ 165
Figure 154 Line colours ................................................................................................................................. 166
Figure 155 Connector .................................................................................................................................... 168
Figure 156 “Vehicle” detailed view ................................................................................................................ 172
Figure 157 “Wiring diagram” list view ............................................................................................................ 173
Figure 158 Wiring diagram detailed view ...................................................................................................... 174
Figure 159 Wiring diagram view .................................................................................................................... 175
Figure 160 Wiring diagram view - Split screen mask .................................................................................... 176
Figure 161 Wiring diagram view - Toolbar..................................................................................................... 176
Figure 162 Wiring diagram view - Print dialogue ........................................................................................... 177
Figure 163 Wiring diagram view - Hotspot overview and lines...................................................................... 178
BMW Group Page 292
Figure 164 Split screen display with wiring diagram and hotspot overview .................................................. 179
Figure 165 Wiring diagram - hotspot details .................................................................................................. 180
Figure 166 Wiring diagram view - Dialogue................................................................................................... 181
Figure 167 Wiring diagram view - Further information objects of a type ....................................................... 182
Figure 168 Wiring diagram view - Back link to linked information objects .................................................... 183
Figure 169 Wiring diagram information ......................................................................................................... 184
Figure 170 Vehicle details page .................................................................................................................... 185
Figure 171 “Repair” list view .......................................................................................................................... 186
Figure 172 “Repair” detailed view .................................................................................................................. 187
Figure 173 Parts for a repair .......................................................................................................................... 188
Figure 174 “Parts” dialog for a repair ............................................................................................................. 189
Figure 175 Selected parts for a repair ........................................................................................................... 190
Figure 176 Example accordion entry to the diagnostic relevance statement ................................................ 191
Figure 177 “Repair” detailed view with part clearing relevant flat rate unit items .......................................... 192
Figure 178 Warranty history .......................................................................................................................... 193
Figure 179 Selecting tightening torque filter .................................................................................................. 194
Figure 180 Tightening torque with filter set in the text search ....................................................................... 195
Figure 181 Pinpointing the results ................................................................................................................. 195
Figure 182 Cooler selected as filter ............................................................................................................... 196
Figure 183 Tightening torque result ............................................................................................................... 197
Figure 184 Operating fluids ........................................................................................................................... 197
Figure 185 Operating fluids with filters selected ............................................................................................ 198
Figure 186 Operating fluids with Engine filter selected ................................................................................. 199
Figure 187 Operating fluids: engine search results ....................................................................................... 200
Figure 188 Operating fluids: selecting an entry ............................................................................................. 201
Figure 189 Operating fluids: clickable additional information ........................................................................ 202
Figure 190 Technical data ............................................................................................................................. 203
Figure 191 Technical data filter function ........................................................................................................ 203
Figure 192 Technical data: advanced filter function ...................................................................................... 204
Figure 193 Technical data: displaying the desired document ....................................................................... 204
Figure 194 Technical data: additional information ......................................................................................... 205
Figure 195 Technical data with additional information selected .................................................................... 206
Figure 196 Fault elimination .......................................................................................................................... 207

BMW Group Page 293
Figure 197 Fault elimination with filter selected ............................................................................................ 208
Figure 198 Fault elimination with technical document selected .................................................................... 209
Figure 199 Fault elimination: linked document .............................................................................................. 210
Figure 200 Fault elimination: opening linked repair instructions ................................................................... 211
Figure 201 Repair and maintenance instruction ............................................................................................ 212
Figure 202 Filtering repair and maintenance instructions ............................................................................. 212
Figure 203 Repair and maintenance instructions: viewing a technical document......................................... 213
Figure 204 Repair and maintenance instructions: photo ............................................................................... 214
Figure 205 SIT technology............................................................................................................................. 215
Figure 206 Pinpointing SIT technology search .............................................................................................. 216
Figure 207 Displaying SIT technology document .......................................................................................... 217
Figure 208 Key history ................................................................................................................................... 218
Figure 209 Key history mouseover ................................................................................................................ 219
Figure 210 Functional descriptions ................................................................................................................ 220
Figure 211 Functional description for BMW Motorrad ................................................................................... 221
Figure 212 Functional descriptions with filter selected .................................................................................. 221
Figure 213 Functional descriptions: function structure .................................................................................. 222
Figure 214 Functional descriptions: non-electrical diagnosis ........................................................................ 223
Figure 215 Wheel/tyre selection .................................................................................................................... 224
Figure 216 Pop-up for wheels/tyres ............................................................................................................... 225
Figure 217 Specifying the design and version .............................................................................................. 226
Figure 218 PDF document for E90 from 03/11 ............................................................................................. 227
Figure 219 Inspection Sheet filter .................................................................................................................. 228
Figure 220 Selecting Inspection Sheet .......................................................................................................... 228
Figure 221 Inspection Sheet delivery ............................................................................................................ 229
Figure 222 Inspection Sheet demand ............................................................................................................ 230
Figure 223 Inspection Sheet demand select ................................................................................................. 231
Figure 224 Inspection Sheet Print Selected Positions .................................................................................. 231
Figure 225 Inspection Sheet print box ........................................................................................................... 232
Figure 226 Inspection Sheet demand Part 1 ................................................................................................. 233
Figure 227 Inspection sheet demand Part 2.................................................................................................. 234
Figure 228 GDPR / DSVGO settings ............................................................................................................. 235
Figure 229 GDPR report ................................................................................................................................ 236

BMW Group Page 294
Figure 230 GDPR / DSVGO date and legitimation ........................................................................................ 236
Figure 231 Switching from ISTA to AIR with fault codes ............................................................................... 239
Figure 232 List of PuMA measures, filtered according to vehicle context and fault codes ........................... 240
Figure 233 “PuMA measures” detailed view.................................................................................................. 241
Figure 235 ISTA test plan with a list of identified diagnosis codes ............................................................... 243
Figure 236 “Repair” list view .......................................................................................................................... 244
Figure 238 No test module is to be performed in ISTA ................................................................................. 246
Figure 239 Test module can be performed in ISTA ...................................................................................... 246
Figure 240 Switching from ISPA Next to AIR ................................................................................................ 248
Figure 241 List of PuMA measures filtered for vehicle context and fault codes............................................ 249
Figure 242 “PuMA measures” detailed view.................................................................................................. 250
Figure 243 Flat rate unit quick search ........................................................................................................... 251
Figure 244 Provision of AIR search results for ISPA Next ............................................................................ 252
Figure 245 Creating a Service Case report ................................................................................................... 255
Figure 246 Opening Service Case document................................................................................................ 256
Figure 247 Opened Service Case document ................................................................................................ 257
Figure 248 “Packages” detailed view after DMS query ................................................................................. 259
Figure 249 Watchlist after DMS order extension ........................................................................................... 261
Figure 250 Basket .......................................................................................................................................... 262
Figure 251 Transfer to DMS and Service Case ............................................................................................ 262
Figure 252 Transfer to Service Case ............................................................................................................. 263
Figure 253 Create new Service Case ............................................................................................................ 264
Figure 254 Create new order ......................................................................................................................... 265
Figure 255 Dialogue box for manually starting the optional software update ............................................... 267
Figure 256 Dialogue for confirming the mandatory software update ............................................................ 268
Figure 257 EventID in the “Navigation map“ accordion entry ........................................................................ 269
Figure 258 Defect code structure .................................................................................................................. 271
Figure 259 Flat rate catalogue ....................................................................................................................... 276
Figure 260 Creation of workshop orders for repair painting .......................................................................... 280
Figure 261 Calculating the performance rate ................................................................................................ 283
Figure 262 Associated work .......................................................................................................................... 284

BMW Group Page 295

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AIR user guide

4.1 PuMA or parts technology measures ................................................................................................ 43

4.11.1 DMS price query and DMS transmission ............................................................................... 100

4.17.2 Repairs - step 1 - Repairs display.......................................................................................... 184

11.8 Performance rate of workshop ........................................................................................................ 282

1 About this document

 The warranty history is not available to AOS users.

 Carrying out an efficient information search with AIR

 Correct and reasonable application of the AIR functionalities

 Correct interpretation of the search results

1.3 Target group

 Authorised BMW Retailer, e.g. Service Advisor and Service Technician

 BMW Branches, e.g. Service Advisor and Service Technician

 independent operators, such as freelance workshops, police or training companies

2 General operation of the application

Figure 1 AIR header

2.1.1 Navigation field: back to previous pages

2.1.3 Feedback form

2.1.5 Full-screen mode

AIR changes to full-screen mode by clicking on the symbol, see item 6.

2.1.6 Closing the application

Clicking on item 7 closes the AIR application.

Figure 2 AIR toolbar

1. “Reset vehicle identification number” button (figure "AIR toolbar", mark 1)

2. “Vehicle” button (Figure "AIR toolbar", item 2)

3. "Search area" button (Figure "AIR toolbar", item 3)

5. “Watchlist” button (Figure "AIR toolbar", item 5)

6. "Measures" button (Figure "AIR toolbar", item 6)

2.3 Displaying the searched-for content

There are two different methods available to present the content:

 The list view briefly presents the search results as a list

 The detailed view presents an individual search result in detail

Both presentation methods are explained below.

2.3.1 List view (hit list) - Overview of the search results

Figure 3 Hit list

2.3.2 Filtering the hit list

2.3.2.1 Refining the list by applying a filter

2.3.2.2 Limiting the list using free text entry

2.3.3 Details view - detailed information

Figure 4 “Vehicle” detailed view

2.3.4 Display keyboard

Figure 5 Windows display keyboard

2.3.5 Context filter

Figure 6 List of results with restriction of a context filter

2.4.1 Calling up the bookmark list

Figure 7 Calling up the watchlist list from the header

Figure 8 Inactive watchlist button left, Active watchlist button right

Figure 9 Active watchlist button with number of watchlist entries

Figure 10 Active watchlist button with note

2.4.2 Adding/editing entries in the bookmark list

Figure 11 Addition information objects from the details view

Figure 12 Assigning an information object to a service case

2.4.3 Actions on the watchlist

Figure 13 Example display of a bookmark list with one entry

The text for notes is limited to 2000 characters.

Figure 15 Actions on the watchlist

2.5 Calling up information on the AIR start page