TOP 20 NOC TECHNICIAN INTERVIEW QUESTIONS

AND ANSWERS
Welcome to Top NOC Technician Interview Questions and Answers. Network
Operations Center Technician is a role in which network related issues are resolved
as part of Network Support Team.

As NOC Technician it is important to have experience and knowledge of networking

and its component functions. Different types of NOC positions are related to
Computer Networking, Telephony and VoIP.

Majority of questions will be related to technical aspects and random difficulty

order. If you are interested in other (non-technical) “Most Common Interview
Questions” follow the link below.

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For those interested in a Study Guide follow this link (affiliate link).

1. Can you tell me about yourself?

For this question make sure you talk about your experience related to this job
position. Employer wants to know if you qualify for this position and your answer
will dictate the flow of following questions. This is your first change to sell yourself
to this employer and you can think of it as Verbal Cover Letter.

2. What is Ping?

Ping Command is used to determine connectivity between client and server.

Example using CMD: “ping microsoft.com” will yield results of successful packet

transfer or failure. Of course, ping can provide additional information related to
status of remote computers.

3. Do you know what BGP is?

BGP stands for Border Gateway Protocol and it deals with exchange of routing

information between autonomous systems on the internet. This is standardized
version of exterior gateway protocol.

4. How would you explain what TCP/IP is?

TCP is a Transmission Control Protocol over Internet Protocol that controls the
establishing of connections between computers. In other words it act as the
highway for data packets being sent back and forth used by various Protocols
like HTTP or FTP. In addition, TCP also deals with sorting out data packet receive
order.

5. Can you explain what VLAN is?

At the data link layer of OSI model, Virtual LAN (Local Area Network) is typically

setup in broadcasting domain environments in which it can act as an additional
network that is attached to physical. Meaning, that this network is actually virtual
for the purpose of keeping different aspect of various applications separate from
physical network. For example; physical network can have multiple switches with
hosts attached that form multiple physical networks; in this case,
using VLAN (software) you can group all hosts attached to multiple switches and
create one standalone network.

6. Would you consider yourself as a team player?

When working as NOC Technician you will spend time working with other
employees and teams that will require your to be a good team player. If needed
provide an example of a project completed along side coworkers.

7. What is a proxy?

Proxy servers are designed to filter network traffic in order to prevent access to
certain websites and it can monitor user web activity. Also, proxy server can hide
origin IP from the outside networks. For example; in business environments your
computer IP addresswill be unique to your local network while the internet will see
another/different provide by proxy server.

8. Let’s say a host computer cannot be reached over the local network using
the host name but can be reached using an IP address, what do you think the
problem is?

In order to confirm the answer to this question you can follow up with another
question to show your troubleshooting method; however, this issue is most likely
caused by DNS(Domain Name System) configuration. Chances are that the host
name is not added to DNS server and therefore network does not recognize host
name but rather IP address locations.

9. What is DNS?
DNS stands for Domain Name System and it provides a database association with
various information related to domain entities. For example, a computer attached
on physical network will have a an IP address which is then translated to a host
name by DNS server. Instead of typing out an IP Address to reach a computer on
the network you can simply remember the host name and DNS will handle the
routing. This is how website names work…

10. What is a Network Switch?

A Network Switch is a device that creates a network in which multiple devices are
connected and share data. This is accomplished by receiving, processing and
forwarding of data in form of data packets.

11. How would you find the up time in Cicso switch/router?

When using CLI SSH/Telnet session you can use command sh ver to show uptime.

12. If you came across a situation in which you could not resolve an issue,
what would you do?

In this case, interviewer is once more asking if you are a team player which means
that the correct answer is to ask someone else in your group for assistance.

13. Can you explain a 3 Way Handshake?

1. Client Sends Synchronize Request.(SYN)

2. Server Responds With Synchronize Request and Acknowledgment.(SYN, ACK)

3. Client Responds With Acknowledgment.(ACK)

14. What is Trunking?

Trunking is a networking system that provides access to multiple clients/customers

without having to run separate connections for each (telephony). For example, a
business will have multiple phone lines that are connect to a Trunk Network
Connection.

15. Have you ever found yourself in a situation that required a decision in
which risk for failure was high?

You can answer this question with an example of personal experience. In other
words, you can provide a situation in which you resolved an issue that required a
major system change or configuration. Of course, your answer will be different
from others.

16. Do you know what EIGRP Convergence Time is?

Also known as Enhanced Interior Gateway Routing Protocol convergence time

refers to how long a router will consider a host alive without receiving any data
packets. In most cases the hold time is set to three times the hello interval, by
default, 15 seconds and 180 seconds. The settings can be adjusted from within the
router.

17. How would you test the delay and route of packets between two
connections?

You can perform a traceroute test in order to test connectivity and packet delay
over Internet Protocol. An example of this is CMD command “tracert” after which
you can see each node jump and latency with information about each route taken.

18. What is Route Poisoning?

Route Poisoning is a way to stop routers from sending data packets through
routes that no longer exist on the network. In order to exclude routes from routing
table, networks can use route poisoning to inform the other routers on the network
of invalid or non-existant routes. This method prevents unnecessary data packet
sending over the network.

19. How would you identify which PC and what Port it’s using on the network?

You can do so by looking at ARP and MAC Address table from within a switch.

20. Why should we hire you?

This is your last chance to talk about your experience and qualifications in order to
get this awesome job. Feel free revisit the first question asking about yourself.

Thank you so much for reading this tutorial. Keep in mind that it’s impossible
to know exactly which questions will be asked during an interview. What
matter is that you go in with a quick knowledge refresh which will give you
the confidence and much needed support for your interview.