9/15/2019

Culture & Organisational Culture

 Culture
CHAPTER 7  A complex mixture of assumptions, behaviours,
Culture & Multiculturalism stories, myths, metaphors and other ideas that fit
together to define what it means to be a member of
a particular society.

 Culture & Organisational Culture  Organisational Culture

 Basic Elements of organisational Culture  The set of important understandings, such as
 Corporate Culture and Performance norms, values, attitudes, and beliefs shared by
 Multiculturalism
organisational members.
 Issues in Multiculturalism

Basic Elements of Organisational Culture Basic Elements of Organisational Culture

2. Espoused values
1. Artifacts  The reasons given by an organisation for the
way things are done.
 The things that come together to define a
 generally traced to the founders of the
culture and reveal what the culture is about to organisations
those who pay attention to them.
 dress code 3. Basic assumptions
 addressing code  the beliefs that are taken for granted by
 Product, service, etc
organisational members.
 customers first
 timely delivery

Corporate Culture and performance Multiculturalism

 There are two levels of culture
1. Visible: behaviour patterns and styles of
employees. These are common concerns and goals  There are many different cultural
shared by most of the members. backgrounds and factors that are important
 Easier to change. in organiosations, and people from
 Quickly responding to customer complains, involving juniors in
decision making. different backgrounds can coexist and
2. Invisible: the values system of the employees. flourish within an organisation.
These are common values shared by the members.
 Harder to change
 Strict criteria for promoting employees.
 Gradual change in the first can lead to a change in
the more deeply held beliefs.

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Issues in Multiculturalism Issues in Multiculturalism

 Glass ceiling syndrome:  Stereotype

 Even though women and minority can be hired into  The application of an assumed characteristic of a
organisations, they face difficulty getting promoted, class of people to an individual who belongs to the
particularly to senior levels. class, but may not have that characteristic.

 Sexual harassment:  Earning gap:

 Any unwanted sexual behaviour that can involve  The discrepancy between the earning power of
words, gestures, sounds, actions, or physical workers of similar educational backgrounds but
touching. different races.

Issues in Multiculturalism

 Revolving door syndrome THANK YOU

 Minority or less privileged get into an organisation
but do not stay because they feel uncomfortable
with the organisation’s environment

 Sexual orientation:
 Somewhat irrelevant in our context. But non-
heterosexuals are still looked down upon or even
discriminated at the work place in the west.