Professional Documents
Culture Documents
Outsourcing
Outsourcing
services and create goods that traditionally were performed in-house by the
company's own employees and staff. Outsourcing is a practice usually undertaken
by companies as a cost-cutting measure
Description
Outsourcing is an agreement in which one company hires another company to be responsible
for a planned or existing activity that is or could be done internally, and sometimes involves
transferring employees and assets from one firm to another
BPO is often divided into two main types of services: back office and front office.
Back-office services include internal business processes, such as billing or
purchasing. Front-office services pertain to the contracting company's customers,
such as marketing and tech support.
1. Help the outsourced party (or parties) understand your business and goals. ...
2. Make sure everyone's working from the same playbook. ...
3. Be mindful, and respectful, of everyone's time zone – and use them to your
advantage. ...
4. Make sure everyone's working off the same files.
KPO is different from business process outsourcing (BPO), which is the outsourcing
of work to a third party to save money. Although KPO is a subset
of BPO, KPO involves more specialized, analytical, and knowledge-based work.