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Nigeriya PDF
Nigeriya PDF
Technical Advisor
SARPA
South Africa
Goal of the Presentation
2
Nigeria’s Revenue Loss Challenge
The biggest threat to Revenue Generation and Service Delivery is
COMMERCIAL LOSSES (Non Technical)
Monthly Billing
N24bn (Industry Average) 45% Total Losses
(Industry Average)
Commercial Losses
Monthly Collections
N12bn (Industry Average) 28% (Industry Average)
Influence Factors
Illegal Consumption
Fraudulent Consumption • Affordability
Administrative Errors
Unknown Meter Bypass • Metering inefficiencies
Consumers Meter Tampering Billing Errors • Opportunism
Unsafe Leads Tariff Errors
• Sense of Entitlement
Data Errors
Metering Issues • Corruption & Collusion
• Operational Inefficiencies
• Management Inertia
5
Tackling Commercial Losses – First Steps
6
Quick Wins
7
Managing the Process
Analyse Loss Profile Plan & Execute Audits Resolve Audit Findings Evaluate Performance
8
Revenue Protection Processes
10
Consumption Trends
11
Millions (KWH)
10
5
Oct-14 Nov-14 Dec-14 3Months Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15
Prior
400
Amount Billed (=N=)
350
300
250
200
150
11
Payment Trend of Corrected MD Customers
250
MILLIONS (=N=)
230
210
190
170
150
130
110
90
70
50
Aligning field operations with data analytics and technology solutions will
improve success rate
85%
50%
Energy Audit &
30% Control
Data
Analytics Technology
Field
Audits
Benefits of Closing the Loop:
Watchdog Effect
Corporate Governance & Anti-Corruption Agenda
Target, Track & Measure Billing Performance
Psychosocial Conditioning and Behaviour Change
13 Armese| Loss Reduction| Theft Prevention| Revenue Protection
New Technology
Armese/CWG Alpha is a unique pole top mounted energy audit and control device with the
ability to detect and stop electricity theft in minutes.
Remote
Conducts real time energy audit of the
Pole Top home meter and checks if the meter is
Audit
Metering bypassed or not
Employee No Meter
Field Alerts Bypass
Checks the overhead line span between
poles for any imbalance
CWG Remote connect/disconnect of power
Zero
Overhead
Alpha Remote
Disconnect/ whenever a tamper is detected and
Theft Reconnect
isolates location for immediate response
by revenue protection personnel.
Integrated
Real Time
Network
Metering,
Billing &
Utilize its remote control systems to assist
Data
Analytics in recovery of late payments and arrears
as well as systematic load shedding
15
Critical Success Factors
Multi-Departmental and Stakeholder Collaboration
Revenue Protection Department
Techno-Commercial
Billing Operations
Integrated Business Centres
Law Enforcement
Community Leaders
Customers