‘Appendix A: Horizon Error Codes
Appendix A: Horizon Error Codes
eR A EEE A EES
Following are the severity descriptions for the Horizon with Split Software (with E101) Error
Codes for 26,04.1.27 or later and 27.04.1.32 oF later.
‘Minor: A minor error does not affect the operation of the dispenser. The occurrence is logged
in the relevant log file and operation continues as normal.
Medium: A medium error only affects the use of one grade or nozzle for one fueling position.
‘This type of error clears itself at the start of a new transaction. All other grades or nozzles on a
fuelling position can continue to be used the same fuelling position.
Major: A major error only affects one fuelling position. All grades or nozzles will be
unavailable on the fuelling position after a major error has occurred. All other fuelling
positions will be unaffected, To clear a major error, the entire pump or dispenser must be
restarted,
Supermajor: A supermajor error affects an entire pump or dispenser. To clear a supermajor
‘error, the entire pump or dispenser must be restarted.
Error Code Description “Seventy Solon
Ey Wand M RAN database corupied’————~—~—~—~*Spevmajon_Conlac technica Suppo
2 Applicaton RAM database comupted ‘Supermajor Restart win FIvF2 on
m ‘he oF mor tasks nat started ~
= ‘Codi with Manager Keypad (CC89, FCN) ‘Supermajoe information ony, restart
with F1E2 on Manager
Keypad
& NV data mismatch ‘Supermajoe_Contact technical suppor
a ‘NV dala download enor ‘Supermajor_ Conia Technical support
cy ‘Deiabase nol compatible wih previous version ‘Supermajoe Conc technical support
Ey araware Cok ‘Supermijor Contact echrical support
6 Preset Under Medium information only
2 ulcer deconnecied/SIP magnet cropout Mecium Contact echnical suppor
% Invalid albration factor ‘Meciim Contact technical suppor
Fa Valve Stud nal dispenser or maximum no Tow ‘Mocium Dispenser time-out has
timeout occurred
2 Maximum authori time Wodiam Infomation ony
‘exitedmavimum fl time expices
3 ‘Sop baton activated Medium infomation only
a RAM pater satus bad Major Contact weehnical suppor
a Pump handle ON at power up ‘Meum tnforation only lower
pump handle or etn
razzie
« insur preset mit ‘edi information oly, preset
ftom POS or rom keypad
'stoo smal
a "POS communications lost (dlsconnecad) ‘Medium Contact echnical support
‘MDE-A881C Horizon™ Owner's Manual October 2011 Page a1‘Appendix A: Horizon Error Codes
Error Code Description
i
=
we
{00
cy
ma
mar
oe
5080
‘058
85
5088
085)
ama
‘000
500
5008
ca
500
5002
0
i009
iow
a
ae
50
Ba
Bia
io
ir
Bia
ine
6
a7
ane
a0
aa
ae
mai
a0
aa
POS communications exabiahe (reconnected)
‘Communication bao backup stats low
BOSS: Wand M database GRC incarect
'BO8S' Applcaton Fash Hash wvald
‘BOSS: Wand M Application Fash Hash invalid
‘Valve board not connected
‘IPAS Pulsar: Reverse flow dteciod
“tractors tow detected
‘SIPIS Pulsar: Invalid pulserpuler pater val
‘IP pulser carton wich open
‘Wand MEAL board euch open
Main Wand M securty wich open|
‘STP board 1 disconnected
‘Vapor Recavery mor nat espanding
‘Arsensor connected bl option disabled
“ir senor 8 connected but option onabled
TFSF board not connected but option enabled
TFSF board errs
"ATC configured but no communication to ATC HUBS)
"ATC hub detected BA ATC snot enabled
‘Number of probes exceeds the nurrber oF ATC grades
‘Number of ATG grades exceeds the number of acive ATC
probes
‘Revormal ayaton ond during Wansacton
‘ispiay board communication fare
‘PU board communicaton fire
Fiscal printer ase ost
'PPU board grade seloc bution stuck
‘Dena, ransacton o preset Giplay communications
fare
Display board rors
PP Keypad onion st but nol present
Denaiyalplay Communication faire
Preset display communication fare
“Transaction depiay communication falure
“Sop button not detected bat option enabled
‘Sop baton stk
us to lat nol dolce but option enabiod
Seventy
‘Medium
‘Mediom
Setaton
Infomation oy
‘Contaet tecnica! support
‘Supermajor Conlet eainical support
“Supermajor Contact echnical support
‘Supermajor Canta echnical support
Medium
Medium
Medium
‘edu
‘Medi
Twesum
‘Medium
‘edu
‘wean
Mesum
Medium
‘Contat ecinial support
Contact ecirical support
‘Conia! echnical support
‘Gantt wchvicalsuppont
(lose SP canbraton
sien
‘lose swach onthe EGAL
‘lose swich onthe E107
PU boars
‘Contat echnical support
‘Conta! echrical support
‘Contact technical suppor
‘Conta echnical suppor
‘Supermajor Contact echnical suppor
Medium
‘Contact technical suppor
“Supermajor Conta echnical suppor
tape
Minor
Medium
Winer
Major
Medion
Medium
Waar
Mesum
Major
Mesum
Mesum
Mesum
‘wedi
Maier
Major
‘Conta echnical suppor
‘Canta! iechical suppor
‘Conta echnical suppor
Conia echrical suppor
‘Coniat echnical euppom
‘Conta! echical suppor
‘Gheck cal printer
‘Conia technical suppor
Conta Technical support
Ceniaat echnical support
Contact echnical suppor
‘Conia Technical support
‘Centat echnical suppor
‘Contact technical support
Ceniact echnical suppor
Conactecirical support
‘Supermajor Contact technical support
Centact echnical suppor
‘Contact echnical support
Contact echnical support
Contact eennical support
Contact echnical support
Page
Push wo sta bution stuck ajor
“eiazer present buna retur pulse detected Testun
‘Satelite cisplay communications faire ‘Major
Teaizer ORG par nozziecompted edu
‘Vapor Recovery maximum recover volume excaeded Mediu
MDE-4881C Hor
mn" Owner's Manual” October 2071Error Code Description
5aiaZoro pron on PPU
15000 Fuel density not set with VRC or ATC enabled
S601 ATC temperature reading out ofrange
15605 Display board sofware version
eorversion changed
‘Biok___ ATG probe sont ret
‘700 multe intrtace communications faire
[701 hhtwre interface unconfgured
‘S702 Multwie wierace doves ror
5703 Muth interface cash pulses overun
5704 Mute nterace volume pul overtun
‘6036 AABIPIB not detected bl Tank low level sensor enabled
{057 Pump handle ON at powar up and hose lek est nck
posaiie
‘6038 Kiosk ewiich not connected but option enabled
{040 Vapor Recovery Board not connected but option enabled
Boat Vapor Recovery motors not esponding
3042 Vapor Recovery Panitorng syst stop (Vapor sop)
G0a7 Vapor Recavery Board detected bu option abled
ous Vapor Recovery sence terrinal connected
3056 Satelite hardware not detected but opton enabled
087 Maximum fow rate exoweded
5082 Fgh speed pulser out of ange
one Nozzle leaktest faled
086 New sofware version storied
057 ____ APP: rcompatbe Wand M sofware version
‘8088 SIP/S Pulser. Gommunications lost with pulser device
‘5060 SIPIS Pulsor Pulser enable sat oor
3000 SIPRS Putser: Too many pusors enabled
Ti08 __B0SS:APP not poling ECAL board
‘22___SiP Pur Encryption Faure ON enable
‘02a SIP Puiser Encryption Fate ON disable
004 SPS command mismatch
3025 SIP Seca Number mismatch
{3026 SP coniigued for by nat detected
aT _SP doves bosy
{922 ____Dspay proxy RAD allocation eror
5125 Daplay pony unknown board doocied
{9050 BOSS RAM ranime alocaon enor
{3051 BOSS Faure to create ner
3052 BOSS" vai calback used in constucor
‘082 ‘BOSS: Legal transaction response dala in ATCL,
PumaLan or Two-wire packet contains norect
Infomation.
‘Appendix A: Horizon Error Codes
‘Severity Sovation
Tecan
“Set prices fom POS OF
tase Command Code 20,
‘Supermajor_Conict Techical support
Medium
wajer
‘edi
Major
Major
Major
Medium
Medion
Major
‘Conia echnical suppor
‘Contact echnical suppor
‘Contact iechnical suppor
“Goniattechnial support
enact echnical suppor
Coniactechrical support
Conict echnical support
Contact echical suppor
‘Conic echrieal support
‘Supermalor Information only tower
Maior
odio
Mean
‘Medium
~ Contact technical suppor
up handle oF etn
‘Contetechvical support
‘Conte! techie! support
‘Cnet echnical support
“Supermajr Genial echrical support
edo
Medion
Medion
Medion
Medion
‘Contat echnical suppor
Cantal echnical suppor
‘onialechnical suppor
‘Conia echnical suppor
‘Contact technical suppor
‘Supermajor “Conte! echrieal support
apr
Medion
Medion
edi
Major
‘weston
Wedium
‘edu
‘Medium
Modu
‘Mesum
Major
Major
Major
Maior
Major
Majer
‘Goniat echnical suppor
‘Coniat echnical suppor
‘ontat echnical suppor
‘Coniat echnical suppor
Coniaet technical suppor
Contact echrical support
‘Contact echnical sopport
Coniact echnical support
Contact echnical support
Contact osha support
‘ntact echnical supper
‘Conte! echnical support
‘Contact echnical support
Contact technical suppor
‘oratories! support
Const echrical support
‘Contet tecirical support
MDE-#881C Horzon™ Owner's Mamual- Ocober 2017
Page 4-3‘Appendix A: Horizon Error Codes
Error Code Desorption ‘Severity Souton
‘5069 BOSS: Legal data n Two wire sponal nonresponse Waler Contact eahical suppom
contains vali informaton,
Geet BOSS Legal dat in ATL, PunaLan or Two.wike pump Walor Gonlacl ischial suppoa
tolls response contains incorrect infomation,
‘9065 _—-BOSS:IFSF data mismatch ——=SS===S=SCS*«Mor—=«