ENTERPRISE A2019

WELCOME TO PROCESS AUTOMATION

MADE BRILLIANT FOR EVERYONE
Learn Why Anything Else is Legacya

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INTRODUCING AUTOMATION ANYWHERE
ENTERPRISE A2019
Architected from the ground up to deliver the first-ever purely web-based user experience, Enterprise
A2019—the latest release of Automation Anywhere’s flagship digital workforce platform—also offers
businesses a choice between on-premise versus Cloud deployment. It is the first platform that
provides RPA-as-a-Service as a turnkey automation solution for businesses of all sizes.

Enterprise A2019 provides a highly intuitive, instant-on user experience for all users, from the tech
savvy business user and specialist RPA developer to the IT manager responsible for enterprise-wide
RPA deployment and adoption.
Instant-On Ease of Use—
for Every User

Cloud as a delivery option means near-infinite scalability, enabling your digital workforce to grow
as your automations—and your company—grows. Enterprise A2019 is fully certified for hosting on
the world’s largest, most advanced cloud platforms including Amazon AWS, Microsoft Azure, Google
Cloud, IBM Cloud and more. Cloud-generation RPA
for Infinite Scalability

From unattended and cognitive automation to attended bots that introduce human-bot
collaboration for the first time ever, Enterprise A2019 is infused with artificial intelligence skills
and capabilities throughout. AI skills are drag-drop easy to use, enabling users of all skills
Powerful AI levels to incorporate intelligence in their process automation.
Accessible to All

Enterprise A2019 is a transformative leap forward in automation technology. It is designed to help

knowledge workers of all types, across the globe and across industries, to be more efficient, more
productive, and, therefore, more satisfied. Enterprise A2019 democratizes the workplace.

This eBook provides a detailed look at Automation Anywhere Enterprise A2019’s essential features and
shows how those features provide unprecedented capabilities in robotic process automation. Enjoy!
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ENTERPRISE A2019 IS THE FOUNDATION
OF THE MODERN DIGITAL PORTFOLIO
Automation Anywhere’s digital workforce portfolio Artificial Intelligence (AI) is infused throughout all of the
facilitates all aspects of an organization’s automation elements of the digital workforce portfolio. From AISense
lifecycle. Enterprise A2019 forms the RPA foundation, for intelligent surface automation for applications such as
where both attended and unattended bots are Citrix to intelligent, self-learning add-in skills such as ML,
created, managed, and easily enhanced by pluggable NLP, and more.
programming code and AI technologies.
Enterprise A2019 is at the heart of any end-to-end automation
Cognitive automation and analytics, both business solution. Let’s learn more.
and operational, form the next level of the portfolio
architecture, further enabling bots to bring intelligence
and insight to an organization’s data.

The RPA Mobile App provides managers with anywhere/

anytime access and control of their bots and an ROI
dashboard to reflect their performance.

Topping off the portfolio is Bot Store, an “app store”

concept pioneered by Automation Anywhere. Bot Store
offers downloadable, pre-built bots and digital workers.
Digital workers are fully formed worker personas that
automate an entire function, for example, an AP Clerk.

These pre-built bots and digital workers augment

automation adoption, speeding time-to-market and
time-to-productivity with plug-and-play processes.

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BUILDING AN INTELLIGENT DIGITAL WORKPLACE
Automation Anywhere Enterprise is the cornerstone of the intelligent digital workforce. It is designed to meet the
needs of end-users at every level, from the accounting clerk to the CFO, or from the RPA developer to the CIO.
And in every function—whether it’s business, IT, or developers—Enterprise A2019 makes building automations
better and faster than ever.

Enterprise A2019 is based on a new, human-centric design philosophy that focuses on the user experience to
make automation development easier. Here’s how Enterprise A2019 can work for you:

IT Business Users
RPA Manager Citizen Developer
Security, Privacy, Audit, & Compliance Build Bots Anywhere—Visually
Cloud Deployment Automate More
Reduced TCO

Developers
Specialist Developer
Best of Breed, Powerful Bots
Be More Productive
Collaborate with Business Users

Business User Developer IT Manager

Automate tasks Utilize a powerful Deploy RPA for users
with only a few development with just a few clicks,
clicks using a highly environment and easily manage access
intuitive, browser- seamless collaboration across the enterprise,
with business users reduce ownership
based RPA that is
to build end-to-end costs, and dramatically
instantly available
business process decrease time to value
on any device. automations. for your business.

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A HIGHLY INTUITIVE EXPERIENCE FOR THE
BUSINESS USER
Automation is instant-on ease of use.

Business users, who leverage productivity apps such as Excel, CRM, SAP, and similar tools, are considered “citizen
developers.” For them, usability is extremely important, but so are potent tools that can enhance their bot-building
efficacy.

Enterprise A2019 builds upon Automation Anywhere products’ well-known usability. Customers—regardless of
their technical expertise—are consistently able to get up to speed more quickly and create more powerful bots
than many other RPA systems on the market.

Let’s take a tour.

Business Users
Citizen Developer
Build Bots Anywhere—Visually
Automate More

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ENTERPRISE A2019 IS INSTANT-ON EASE OF USE
It’s as simple as log in, click, and automate.

Business users will quickly be at ease with the new web-based interface. Its intuitive design and familiar
actions—like drag and drop—enable faster, more streamlined bot development.

Flow view for See List, Flow,

business users or Dual views

Access and
Modern web
run bots
interface
from the
cloud
(optional)

Easy
drag/drop
commands New data
types for
Group advanced
modules users
into easy
flows

(A2019 is) very useful for analysts and less technical users who like the convenience,
even myself, as I constantly switch between list and flow mode. It’s very beneficial.

—Excel User at Health Services Company

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IN-PRODUCT LEARNING FOR USERS AT EVERY LEVEL
Get help at every step of your bot creation journey.

If you’re new to RPA or just want to learn more about Enterprise A2019, there’s a multi-layer learning and support
system that provides step-by-step guidance to help you build your first bot in no time.

New users can follow a learning journey, where, with minimal to no formal training, they can create sophisticated
bots, thanks to the flow-based learning tools.

In-product learning is a huge help to organizations for onboarding their new bot creators and getting them up
to speed very quickly.

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UNIVERSAL RECORDER SIMPLIFIES CAPTURING PROCESSES
Recording keystrokes is at the heart of the RPA function. With Enterprise A2019, we’ve unified all recording features
into the Universal Recorder.

The new Universal Recorder functions at the core of the bot-creation environment where it simplifies the process,
capturing data from many systems, such as Windows, Web, SaaS, Citrix, SAP, and Oracle. It does so by pulling Actions
directly into the bot where they can be further refined using the Workbench.

Recorder Core

Windows Citrix Productivity Apps Web

All Major SAP, Oracle Office, Dynamics Any Browser
Frameworks

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EXPANDED EXCEL COMMANDS
& CROSS-PLATFORM SUPPORT
Financial functions represent a large portion of all automated
processes, and for several reasons: financial accuracy, cost-
control, and regulatory compliance. Microsoft Excel is
probably the most automated financial tool, especially
among business users.

Enterprise A2019 further enhances Excel automation. For

example, Enterprise A2019 now includes an extended
set of commands. This means that you can simply select
an Excel function within Enterprise A2019 instead of having
to open Excel and record the command from within the app.
These commands are huge time savers.

Enterprise A2019 provides new variable types for supporting

tables to work with Excel data, for more powerful data In many cases, Excel does not need
movement options even if the apps are on different operating to be installed for bots to work.
systems (e.g., Windows and Linux). This means that your
bots can return different values, such as dollar amounts,
exchange rates, etc., to make your automated transactions
even more efficient

Fast Fact: The Automation Anywhere Bot Store has had over
10,000 bots downloaded for Microsoft products.

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PLUGGABLE ARCHITECTURE MAKES
FOR EASY EXTENSIBILITY
Automation Anywhere products include a rich list of
commands. Enterprise A2019 makes it easy to expand
that command list, thanks to its pluggable architecture. Commonly used
This design makes it effortless to add commands to Excel commands
your automation system. For example, you can add can be easily
plugged into
Excel or Google Sheets commands to your Action list, A2019’s Action list
as shown here.

An added benefit: the systems don’t have to be rebuilt

when commands are added.

G-Suite customer
can plug in commonly
I really like the different command packages. It makes used Sheets commands
it very simple and fast to incorporate new capabilities. into A2019’s Action list.
It’s easy to push out different packages.

—Technology association member

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BUILD BOTS ANYWHERE
Business users want flexibility. Enterprise A2019 delivers.

With Enterprise A2019, Bot Creator is delivered via the web, working with common browsers such as Google
Chrome, Firefox, and Internet Explorer. You can also create bots on your favorite device—build bots on Windows,
Mac, Linux, and even iPad. All you need is an internet connection.

Benefit:
Deployment is instant, because no local installation is required on the user’s machine. This substantially reduces
the cost of maintenance, and therefore the cost of ownership, in the long run.

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ENTERPRISE A2019 BRINGS POWER TO THE DEVELOPER
Automation developers are RPA specialists with fairly universal needs. While ease of use is very important, the
ability to build and manage powerful, best-of-breed bots to enable massive productivity gains is a top priority.

To do that, it’s very important for developers to understand how the business user will leverage the system.

Enterprise A2019 delivers on these developer priorities and more, by providing an environment that enables
seamless collaboration to make bot creation, deployment, and end-to-end process management simple.

Benefit:
Discover new automation use cases and
crowd-source advanced automation
capabilities, anywhere.

Developers
Specialist Developer
Best of Breed, Powerful Bots
Be More Productive
Collaborate with Business Users

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COLLABORATION-
FRIENDLY INTERFACE
Enterprise A2019 is designed to facilitate
developers’ productivity and efficacy. The new
and more powerful developer user interface
makes bot creation and management easier,
while at the same time fosters collaboration
with business users.

Collaborate with Flow and List views:

For developers, understanding the needs of

their organization’s business users is critical to
the building of powerful and easy-to-use bots.
Toward this end, Enterprise A2019 offers
multiple views to facilitate collaboration:

• The Flow view option is a simple, Visio-like

flowchart view of bots—it’s great for business
users to visualize how the bot is built.
• The List view shows the same bot as in the
Flow view, but in code format, which is great
for bot optimization.
• The Dual view allows you to see the Flow
and List views side by side, so there’s no
additional work to maintain two versions
of bots.

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FEATURES FOR SPECIALIST DEVELOPERS
Enterprise A2019 is designed with extensibility in mind. This means that users can add in features
to supercharge their bots with Python, variables, or other tools.

Powerful bot code management

Enterprise A2019 provides robust tools to help developers manage their bot code. These include step-
through debugging tools that let developers review their bots line by line during execution. Developers
can also keep track of different bot versions using color-coded views to visually see changes between
versions. And finally, the tools enable bot code to be merged from multiple versions, bringing together
the best code from multiple versions into one best version.

In-line scripting without linking for advanced bot creation

Developers can build even more powerful bots by easily adding in code. This includes the ability to
embed external files or in-line sections of code; both quickly accomplished in the Bot Creator. Third-
party libraries, such as open source code, AI libraries, and more, are also easily added.

In addition, Enterprise A2019 provides native support for inline scripting languages, including Python,
VBScript, and JavaScript. Simple data passing between scripts and bots is also enabled. There’s no need
for complex dev tools or DLL and API linking.

Advanced variable types

Enterprise A2019 adds multi-dimensional arrays for reading Excel worksheets, including new variable types
to support CSV files. This can be further enhanced with inline scripting with Python, VBScript, JavaScript,
and others.

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Infuse bots with AI/ML capabilities

Technologies such as artificial intelligence (AI),

machine learning (ML), and natural language
processing (NLP) can supercharge bots. For
example, call center chat bots can be trained
to understand a customer’s tone and escalate
to a live agent if they detect that a customer is
unhappy. Inline scripting enables developers
to incorporate these additional capabilities.

Cross-platform scripting

Enterprise A2019’s multi-platform support means

that cross-platform languages such Python are
supported across both Windows and Linux without
any modification to the bots.

Rich variable passing

Enterprise A2019 lets you add variables to your

bots to enable the return of different values for
your applications. For example, you can pass bot
variables into methods or functions as simple
parameters, such as currency or interest rates.
Moreover, these variables can be set to hold the
function’s return values.

All of this can be done without the need for cross-

language mapping, making it simpler than ever to
create variable-enabled bots.

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COLLABORATE WITH BUSINESS USERS
Great bots begin with great collaboration, and Enterprise A2019 enables this via Views. The business user can start
with the Flow view to graphically develop bots. They can then hand it off to the developer, who will enhance the
bots with advanced tools to create complete end-to-end automation processes. The feedback loop ensures that
the bot has been created in a way that works best for everyone.

Enterprise A2019 optimizes process automation Business User

at every level
• Tech-savvy non-professional
developers can easily design
automations
• Simple bots are created visually
• Allow focus on process not
code
• Enables sophisticated bot
creation

Developer/Advanced Developer

• Leverages Dual view for

collaboration
• Offers powerful scripting;
“bring your own code”
• Create custom commands
• Facilitates complex processes
Benefit:
Cross-user collaboration results in
more powerful and complete bots.

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ATTENDED BOT WITHOUT EXPANDED TRIGGERS FOR
ADMINISTRATOR ACCESS ATTENDED BOTS
Attended automation enables human/bot collaboration For attended bots, a trigger is an event or condition that
to solve any front-office workflow challenge. kicks off an automated task. Enterprise A2019 boasts a
broader trigger list than ever before, allowing you to create
Unattended bots work in the background, without human
the most powerful attended bots possible. Here are some
intervention. Attended bots allow for complex processes
examples from the growing list:
to be automated through inputs from a human decision
maker. Enterprise A2019’s design enables attended bots
to operate entirely within the user context, that is, admin
• Window Close • Window Open • Window Maximize
rights are automated. The benefit is the bot can run without • Window Minimize • Window Resize • Hide Win to Tray
the human having to input their credentials each time. • Unhide from Tray • Hotkeys • File/Folder Create
• File/Folder Deleted • File/Folder Modified • File/Folder Renamed
• New Email w/
• New Emails • New Email from
Subject Match
• New Email w/ Sender
Attachment

Unattended Bot Attended Bot

Unlock Scheduled Requires Triggers

Screen Execution Admin

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ENTERPRISE A2019 FOR IT MANAGERS
Automation creates different requirements for an organization’s IT staff. They are interested in security, reduced
TCO, infrastructure maintenance for the automation engine, and technologies such as cloud, AI, analytics, and
more. They also want flexibility in the product platform, including support for end users’ preferred devices. Plus,
they need scalability that’s fast and easy, and without limitations. Enterprise A2019 meets all of these requirements.

Benefit:
IT can easily manage RPA across the IT
entire enterprise from a web-based RPA Manager
Security, Privacy, Audit, & Compliance
control center. Cloud Deployment
Reduced TCO

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LOWER TCO: EXPAND YOUR
DIGITAL WORKFORCE WITHOUT
EXPANDING IT OVERHEAD
IT managers are challenged to do more with less, to Enterprise A2019 means lower TCO
lower the total cost of ownership (TCO) of IT.
• Hosted cloud solution requires zero
As the industry’s first purely web-based and cloud- maintenance
enabled RPA platform, Enterprise A2019 brings a • Browser-based UI makes deployment
number of advantages, including lower maintenance fast and easy
requirements and cost as well as greater flexibility.
• No local installation required
The cloud represents huge opportunities to lower
• Runs in Linux and Windows
capex costs, and thus lower TCO, especially when
combined with automation. • Package architecture: delivers new
commands without upgrades
Enterprise A2019’s web-based browser removes the
• Move capex costs to opex
need for local installation and maintenance of software.
And Enterprise A2019 is OS-agnostic, offering platform • Mitigate overprovisioned and
freedom on either Linux or Windows. For infrastructure, underutilized IT expenditures
Enterprise A2019 can be run on-prem, on a private
cloud, or run on a public cloud, such as Azure, AWS,
IBM, Google Cloud, and more. Benefit:
Deployment is flexible, letting users deliver
The cloud-based design provides further benefit of a RPA on-premises or via any cloud, all just
zero-footprint, low-maintenance environment that by logging in.
scales quickly and nearly infinitely while being extremely
cost-effective.

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TCO REDUCTIONS ACROSS THE BOARD
Enterprise A2019’s architecture lowers total cost of ownership (TCO) at every stage of the operation. From
deployment all the way through scaling, Enterprise A2019 is quick to implement and optimize for organizations
of any size.

Deploy Operate & Scale

Optimize
We were able to use
Server Supported on AD integration, APIs for Containerization for
Linux; database Control Room & bots better horizontal the Enterprise APIs to
scaling and HA/DR build visual representation
of scheduled jobs… also
Client Zero footprint, Efficient use of client Containerized, incorporate local holiday
device optimized via WLM, centralized multiple bots per
runtime auto updates device. Linux calendar.
environment support. Bot farm.

—IT infrastructure company

IT Staff Streamlined Central security Massive deployments
deployment (100% policies, exception with minimum IT
browser-based), management, secure staff; support team
instant license bot life management, reduction
provisioning (cloud) OTA upgrade (cloud)

Training & In-product learning Syslog integration Higher bot velocity;

Ramp-up (Splunk), leverage mobile app; extensible
existing talent for via custom commands;
Bot development localized UI for global
(Python, VB) deployments

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ENTERPRISE A2019’S LINUX SUPPORT IS AN AUTOMATION
GAME-CHANGER
Enterprise A2019 supports Linux Standard Base*, which provides multi-platform flexibility for IT departments who
wish to use Linux or Windows operating systems.

Bots don’t require rewrites Command Command Command

Command
Platform tools for commands SDK
Command Tools

Light, fast, minimal updates Bot Runner Foundation

Fully licensed; security patched Lightweight, Secure, Multi-platform Environment

Linux and Windows fully supported

*Note that Standard Base includes all modern distributions.

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PLUGGABLE ARCHITECTURE REDUCES TCO
Enterprise A2019’s plug-in architecture makes it easy for the business user to add in commands from their
favorite applications, like Excel or Google Sheets. However, the architecture also benefits the IT manager
at every step of the system’s lifecycle:

• Install: attended bots require no installation and unattended bots install with zero configuration required
• Deploy: roll out new bot capabilities without any product updates/installs
• Maintain: minimal Bot Runner foundation only requires updates for critical/security issues
• Scale: virtualization-friendly, high-density bots with excellent performance

Command Command Command

Common
SDK
Command Tools

Bot Runner Foundation

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PRIVACY AND SECURITY—
TOP PRIORITIES
Privacy is critical for IT managers, especially in heavily
regulated industries such as banking and finance,
healthcare, and life sciences. That’s why we’ve designed
Enterprise A2109 to be the most secure automation
Cloud Service
system in the industry.
Database / Licensing / Bot Repo
Control Room / Bot Insight / IQ Bot
Operational Reporting
ENTERPRISE A2019: Compliance
Scaling Layer
PRIVACY-FIRST CLOUD Security Layer

Enterprise A2019 is designed as a privacy-oriented cloud

service. For example, personally identifiable information
(PII) stays within the Bot Runner foundation and never
goes to the cloud unless you tell it to. And Enterprise
A2019 only keeps operational data, such as schedules,
which further protects privacy. Bot Runner

This approach virtually ensures privacy compliance

for regulations such as GDPR.

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ENTERPRISE-CLASS SECURITY AND ENCRYPTION
Enterprise A2019 utilizes industry-standard security features, including AES 256-bit encryption for data at
rest and TLS/1.2 for network/data in motion, as well as Kerberos-based Active Directory (AD) authentication.
Its microservices architecture leverages the latest in web-scale security methods, keeping bots, data, and
users secure.

Enterprise A2019 meets the most stringent regulatory requirements, including: SOC2 environment, PCI,
GLBA, GDPR, FISMA, and OWASP.

Security, Compliance, and Governance

Roles-based Access Control Security Integrations Audit Completeness

• Logical segregation of duties
for Bot Runner/Bot Creator
• Least privilege access across
user, role, device, app, and
ops levels
• SAML 2.0
• Kerberos-Windows login
• CyberArk certified integration
• User, bot, Bot Runner, and
Admin level audit
• Development lifecycle audit
• Change management

End to End Encryption Secure Operations

• Native credential vault • Veracode level 5

• FIPS-compliant • Automation timeout
• AES-256 for data-at-rest • Stealth mode automation
• TLS/1.2 for data-in-motion • Disable mouse/keyboard

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SUMMARY
Automation Anywhere Enterprise A2019 is a quantum leap forward in digital workforce and automation
design technology.

With a human-centered design philosophy, Enterprise A2019 has been architected from the ground up to
provide a highly intuitive, instant-on user experience for users of all levels, from the citizen developer to the RPA
specialist developer to the IT manager responsible for enterprise-wide RPA deployment and management.

Its cloud-based architecture gives A2019 unprecedented scalability and extensibility, so it can easily grow as the
organization grows. And with built-in intelligent automation for every process, AI is made easily available for any
RPA user.

Enterprise A2019’s purely web-based automation development environment is the first of its kind. It is highly
intuitive and does away with the need for extensive training with a step-by-step in-product learning system.
It takes ease of use beyond the simple drag-n-drop and ensures that better usability delivers an enhanced,
delightful experience for all users—tech savvy business user, specialist developer, and the IT manager—alike.

An install-free, web-based bot creator is combined with Cloud-enabled deployment, bringing infinite scale
and the well-established cost benefits of the public cloud to automation. Scaling RPA from a single bot to
hundreds and thousands of bots—securely and efficiently—is only a few clicks away for every IT manager. All
this with enterprise-class audit compliance, governance, and control results in substantial reduction in total
cost of ownership (TCO).

To learn more about Automation Anywhere Enterprise A2019, go to www.automationanywhere.com

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