The

Managed Services refers

to the practice of using
specialize service providers
for executing specified
Managed operating tasks leading to
Service (MS) costs & delivery efficiencies
Definition and optimizing the client’s
existing strengths for a better
business operation
sustainability.
Managed
Service (MS)
Guidelines
Why Deploy
Managed
Service (MS)?
Managed
Service (MS)
Advantages
Transition Methodology (for reference)
 Propose IT Managed Services Framework

C
Due Diligence
U S
R 1. Validate Assumptions Acquisition T
2. Finalize Scope
R 3. Statement of Work
1.Technology, Process, and Knowledge Transition E
(SOW) Document
Tools Understanding
E 4. Project Plan
2.Work Shadow A
• Resources
3.Operation understanding Offshore Execution
N • Timelines
• Shift Handover
1.Adapt Processes
2.Complete Run Books
D
• Escalation Mechanism
T 4.Reporting
3.Engage The Ramped Up Offshore
Team 1.Offshore Transition Stabilization Y
• Content & Periodicity • Facilities
4.Enterprise Architecture Design
5.Transfer Readiness • Tools
5.Tool and Facility 1.Acceptance Test
6.Role and Responsibilities 1.Team Structure / Functional
S Definitions Map Roles • Dry Run / Sample Tasks in Paralell
• Common Service Framework (CSF) &
S
7.Offshore Training 2.Process Replication
T 8.F.A.Q Documentarian 3.Knowledge Transfer / Training Service Level Agreement (S:LA)
• Tools & Infra Review
T
4.Staging
A
1.SOP Tuning
2.Task Transfers A
T T
E E
Due Diligence Study Redesign / Adapt Replicate Testing

SOPs, SLAs, Draft Run Books, Final Operational &

OUTPUTS

SOW, Final Run Books,

Project Plan, Acceptance Test Draft Operational & Maintenance Doc Client SignOff,
Pricing Plan, Maintenance Doc., Knowledge Transfer Live Operation for
Trainer Readiness Roles Transfer Map Complete. Business-As-Usual (BAU)