Production Operating Management and TQM

By: Grace Carticiano

Production management decreases the reputation, goodwill and image of business organization.

False

Routing refers to deciding when to start and when to complete a particular production activity.

False

The success and survival of the business depend on the selection of product and its design.

True

Quality and cost control should be given a lot of importance in the production industry.

True

It refers to the value that each worker or employee creates per unit of his input

a. Labor productivity

To produce useful goods and services that will satisfy the needs and wants of customers is not an
objective of production management.

False

Production management is not related to operations management.

False

Production management helps in the expansion of business.

True

Production management facilitates the optimum resource utilization

True

Which of the following is true with regards to capital productivity?

Select one:
a. With the given level of input and efficient use of existing technology, output increase can be achieved.

Strategy formulation for in corporate, business and functional levels are the same.

False

No business organization could exist without operations management and supply chain.

True

Production management helps in the expansion of business.

True

Monitoring performance and providing feedback means to check progress towards a purpose is being
provided by the measurement system.

False

The focus of logistics is the flow of goods and materials from the suppliers, through the business
organization and to the customers, with efficiency and cost effectiveness as its ________ priority.

Select one:

c. First

For small, large or nonprofit organization, strategy formulation does not vary while strategy
implementation varies among the different sizes and types of industries.

True

The following are retrenchment strategies for the corporate level except for

b. Strategic alliance

Production management helps to maximize the production costs.

False

It refers to deciding when to start and when to complete a particular production activity.

Select one:

a. Scheduling

Finding out whether the actual production is done as planned should be done by the customers.

False

Level of inventories must be monitored by the production manager because if there will be overstocking,
the working capital will be blocked and spoilage, wastage and misuse of materials may happen.

True

Which of the following function of productivity measurement and alignment is described in this
sentence:

Together with the cost data, productivity analysis helps in the evaluation of proposed changes to existing
processes or products and introduction of new ones.

Select one:

a. Support innovation

Measuring and managing personnel or employee productivity are important things that should be
considered by employer.

True

To match the demand for the product, right production capacity must be selected by production
management.

True

Planning is not needed in production management.

False

Production management is important to business organization but not to the customers and to society.

False

It refers to evaluating how the manufacturing of goods was done and if there is a need to take corrective
actions.

c. Process evaluation

When there is the resources of productivity are measured separately, there is

a. Partial productivity

Refers to the use advanced manufacturing technology ( CIM, additive manufacturing, robotics,
mechatronics and automation, micro and nano factories, sustainable and green manufacturing), JIT,
TQM, human capital perspective and human resource management. Businessmen should realize the
importance of integrated production management system because it has a potential of decreasing costs
and increase output which in turn can make profit increase.

Select one:
a. Integrated production management

Which of the following does not belong to advanced manufacturing technology?

Select one:

a. Packaging

It is an act of creating something useful.

c. Production

Examination of trends which is a form of productivity analysis helps determine problems _________ they
become crisis and enable to have early adjustment and corrective action.

d. Before

Which of the following does not belong to the importance of production management to business
organization?

b. It helps in introducing old products.

Which of the following is the 4th function of production management?

b. Production planning

The first step in the strategic management process is ________ .

d. Environmental scanning

It refers to the value that each worker or employee creates per unit of his input.

d. Labor productivity

Forecast or time estimates are past oriented.

False

Through demand forecasting, an organization is enabled to take various decisions related to the business
such as the production process planning, raw material purchasing, fund management, and product price
decisions.

Select one:

True

Demand forecasting also enables the government to coordinate activities related to import and export
and plan international trade.
Select one:

True

Demand forecasting aids in fulfilling the post-decided objectives of any business organization.

False

Demand forecasting helps in the long-term planning.

Select one:

True

A qualitative forecasting method wherein ideas and opinion of group of high level managers or experts is
pooled.

d. Executive judgment

Which of the following are the critical decision making that business firm can do because of demand
forecasting?

c. Plant capacity decision, determining the raw material requirement and ensuring the labor and capital
availability.

Which of the following does not affect the process of demand forecasting?

c. Caprices of management

Economic viewpoint has nothing to do with obtaining demand forecasts.

False

Demand forecasting is not important in deciding for business expansion.

False

Useful forecast about future uncertain events are not essential.

False

A time series model of forecasting which refers to weighted average procedure wherein weights decline
exponentially as the data become older.

b. Exponential smoothing

Demand forecasting aids in estimating the ________ requirement in the future so that the raw material
regular supply can be maintained.
c. Raw material

Most of the business organization's decisions are made under no risk and certainty conditions.

False

It refers to the trends in the analyst following like number of analyst following a firm within a period of
time and the dispersion in their forecasts.

b. Analyst following

Demand forecasting aims to help the business organization to estimate its financial requirements.

Select one:

True

Demand forecasting is a sales estimate during a specified time in the future based on the proposed
_________ plan and a set of a specific uncontrollable and competitive force.

d. Marketing

It is a systematic process which involves demand anticipation for the organization's products in future
under set of uncontrollable and competitive forces.

c. Demand forecasting

Demand forecasting plays a critical role in budget making by estimating the cost and expected income or
revenues.

Select one:

True

Most of the business organization's decisions are made under risk and uncertainty conditions.

Select one:

True

Which of the following items need to be forecasted in business?

b. The prices of raw materials, the prices of supplies and required products, prices of competitor and the
general market prices.

Demand forecasting's objective which refers to helping in setting the sales target that will serve as the
basis for evaluating sales performance.

c. Controlling sales
Demand forecasting helps in ensuring the proper liquidity within the firm.

True

Because business firm estimates the current demand for the products that it offers in the market, it
enables the business to move ________ to achieve the set goals and objectives.

b. Forward

Demand forecasting aids an organization in controlling its production and activities related to
recruitment.

True

Usually forecasting errors do not lie at the root of all important tie and cost tradeoffs of scheduling

False

Which of the following does not include in the time series models in quantitative forecasting?

d. Regression

Forecasting can play a relevant role in many areas in business.

True

Types of goods do not affect the process of demand forecasting.

False

Business organization sets prices of products according to its ________ in the market.

Select one:

a. Demand

Which of the following is not included in the short-term objectives of demand forecasting?

d. Deciding the production capacity

The business operations of a certain business firm and the industry where the business belongs are
_________ of variation in forecast accuracy.

a. Causes

Technology level constitutes a relevant factor in obtaining demand forecasts which are reliable.

True

A business firm may not make demand forecasts for different regions and fix sales targets for each
accordingly.

False

It means prediction the future as accurately as possible. , available information which includes historical
data and knowledge of any future events that might impact the forecasts should be given.

Select one:

a. Forecasting

Personal biases which sometimes contaminate qualitative methods are usually encouraged in
quantitative approach in forecasting.

False

These are utilized in strategic planning wherein market opportunities, environmental factors and internal
resources should be taken into account.

b. Long-term forecasts

When, how and where to launch the product should be decided because these will determine its early
market impact.

True

Documenting the specification of products should be done in product and service designing.

True

It refers to the planning, acquisition, utilization and control of physical resources employed in the
provision of goods and services.

_____ ~Organization management

b. Production management

Most of the business organization's decisions are made under no risk and certainty conditions.

False

The size of the plant should conform to the organization's sales requirement.

True

The right production process must be selected.

True
Which of the following factor affecting demand forecasting is described in this sentence: If a rapid
technology change is present, the existing technology or product may become obsolete.

a. Level of technology

Businessmen should realize the importance of integrated production management system.

Select one:

True

Business organization could exist without operations management and supply chain.

False

Managers must act in the present to control and monitor the project phase evolution with a comparison
on the milestones to targeted dates of completion.

False

When output grows faster than capital inputs, productivity grows.

True

Forecasting is always an important part of planning, strategy and operation.

True

Specific direction and guidance to the worker toward productive activities are provided by the
measurement system.

False

Quality and cost control should be given a lot of importance in the production industry.

True

Which of the following is not included in the importance of production management to business
organization?

a. It helps to maximize the production costs.

Prices of goods acts as a minor factor which influences the process of demand forecasting.

False

Lifespan of the product in the market should be forecasted.

True
Production management helps the business to face competition in the market.

True

It refers to the trends in the analyst following like number of analyst following a firm within a period of
time and the dispersion in their forecasts.

d. Analyst following

Types of goods do not affect the process of demand forecasting.

False

All products follow all five stages of product life cycle.

True

Total productivity provides a systematic structure and framework to business organization and
profitability increase.

False

Production management facilitates the optimum resource utilization

True

Forecast or time estimates are past oriented.

False

A more sophisticated and detailed business analysis are required for a new product idea that survives
the new product development screening stage:

True

To ensure that building and selling the right product to the right person with the right message at the
right price and through right channels is materialized, research is conducted on _________.

Select one:

a. market size, competitors, trends and customers.

Services are the tangible form of product.

False

These consumer products are bought most frequently by final consumers.

d. Convenience products
Demand forecasting plays a critical role in budget making by estimating the cost and expected income or
revenues.

True

A less sophisticated and brief business analysis are required for a new product idea that survives the new
product development screening stage.

False

Release of products with defects should be considered by a manufacturing firm.

False

There is no need for a manufacturing firm to integrate environmental issues in designing its products.

False

Success of business usually never lies on the goods and services they offer in the market.

False

Human resource requirements are met easily through demand forecasting.

True

Functional area in an organization which is responsible for the production of goods and services to
customers.

d. Operations area

Usually forecasting errors do not lie at the root of all important tie and cost tradeoffs of scheduling

False

Which of the following does not included in the decisions related to business that can be made through
demand forecasting?

d. Marketing goods and services

Service is not highly visible to consumers.

False

Quantitative approaches in forecasting are subjective.

False

It refers to something that is being made and with a purpose to be sold to consumers.
c. Product

To satisfy the demands of customers which is to have a good quality products at cheapest prices,
production manager should continuously improve quality of products.

Select one:

True

The consumer products which costumers usually compare on the price, quality and style in the process
of their selection and purchase of goods and services.

d. Shopping products

Which is not true about demand forecasting?

c. It is unsystematic process which does not involve demand anticipation for the organization's products
in future under set of controllable and uncompetitive forces.

All products are tangible.

False

Product reliability can be improved by making conduct of product testing less priority.

False

The fourth step in generating new products.

d. Launching and commercializing new products

Inefficient and cost ineffective flow of goods and materials from the suppliers, through the business
organization and to the customers is the focus of logistics.

False

Which of the following does not included in the qualitative methods of forecasting?

Select one:

a. Moving average

Aside from the physical item, customers buy satisfaction.

Select one:

True

Which demand forecasting objective is described in this sentence: It aims to help the organization to
determine the size requirement of the plant for production.

Select one:

a. Deciding the production capacity

In screening ideas, business firm should consider _________.

c. Competition, company's existing products , needs of the market and their shortcomings

The last step in the product design process.

c. Production ramp-up

Which of the following is not true in routing?

b. Deciding when to start and when to complete a particular production activity is included in routing.

Through demand forecasting, an organization is enabled to take various decisions related to the business
such as the production process planning, raw material purchasing, fund management, and product price
decisions.

Select one:

True

Through production documents, costs are increased.

False

By making own estimates called guess estimate or taking the help of market research agencies or
specialized consultants, business organization can forecast demand.

Select one:

True

The main objective of any business firm in designing its product and service is to earn more profit.

False

Which of the following does not belong to the ways on how to get information on the needs of
customers?

Select one:

a. Estimate the price of the product

Level of inventories must be monitored by the production manager because if there will be overstocking,
the working capital will be blocked and spoilage, wastage and misuse of materials may happen.

True

Production management helps in the expansion of business.

True

Production is an act of creating something _______.

Select one:

a. Useful

Which of the following are the benefits of introducing new products effectively?

d. Greater market share, price premium, quick reaction to competition and present of industry standard.

Personal biases which sometimes contaminate qualitative methods are usually encouraged in
quantitative approach in forecasting.

False

Which of the following does not belong to the right production process that should be selected in
managing the production?

d. Marketing strategies

Demand forecasting helps business firm to hire human resource according to how much is required.

True

Examination of trends does not determine problems in production.

False

Production management is important to business organization but not to the customers and to society.

False

Demand forecasting helps in ensuring the proper liquidity within the firm.

True

It refers to measure of ability of a business firm to produce goods and services from the given number of
resources: capital, human resource, land, knowledge and time.

Select one:

a. Productivity
Level of competition influence the demand forecasting process.

False

Success of business usually lies on the goods and services they offer in the market.

True

Effective product strategy is an output of market research.

True

Products which are introduced by the business firms into a product category where the business had not
been doing business up to this time

b. New category entries

Competition, company's existing products, needs of the market and their shortcomings should not be
considered by the business.

False

Understanding one's competitor is a bad idea.

False

Which of the following steps to follow in the product and service designing should be done after
translating the needs and wants of customers into product and service requirements.

c. Refine existing products and services.

Basically, product and service designing has

a. legal, ethical and environmental issues.

Designers of product actually work with other professionals such as marketers and engineers.

Select one:

True

Modifications that can be made to existing products should be identified and what can be adapt for new
products.

Select one:

True

In idea generation, listing of customer needs and the identification of ________ are done.
d. existing weaknesses in one's products, gaps in your product range and product areas.

In prototype and market testing, which of the following should be considered?

d. Consult the experts.

Which of the following statement is true with regards to quality?

Select one:
a. Quality is "fitness for intended use"
Total quality management (TQM) is an overnight process.

Select one:
True
False
Quality control process will be far less effective without sound leadership.

Select one:
True
False
Check

It refers to excellence degree of provided product or service

Select one:
a. Quantity
b. Management
c. Total
d. Quality
The policy in quality is authorized by top management and but not forms an element of the
corporate policy.

Select one:
True
False
Quality assurance serves as tool for management so as to provide confidence in
manufacture/supplier in contractual situation.

Select one:
 True
False
How a product looks, sounds, feels, tastes or smells is a matter of reflection of individual
preference and personal judgment.

Select one:
True
False
With the objective to fulfill requirements for quality, _________ are used as operational
techniques and activities.

Select one:
a. Quality assurance
b. Quality controls
c. Quality management
d. "Quality circles
The first principle in total quality management (TQM) which refers to the level of quality is
determined by the customer.

Select one:
a. Continual improvement
b. Integrated system
c. Process-centered
d. Customer-focused
In this principle of total quality management, all employees participate in all activities in the
business organization towards the achievement of common goals.

Select one:
a. Process-centered
b. Total employee involvement
c. Integrated system
d. Continual improvement
Quality leaders do not prioritize attention to internal and external customers.

Select one:
 True
False
Discouraging teamwork is a must for quality leaders.

Select one:
True
False
Poor planning can hinder total quality management.

Select one:
True
False
Check

Performance, features and warranty are not part of product quality.

Select one:
True
False
Check

Transformation to total quality management starts when a business organization is already

aware that product or service quality must be improved.

Select one:
True
False
Quality is sum of characteristics and features of products which bear on its ability to satisfy
implied or stated _________ needs.

Select one:
a. Sellers'
b. Customers'
c. Manager's
d. Suppliers'
It refers to an improvement to the traditional way of doing business
Select one:
a. Production management
b. Total quality management
c. Strategic management
d. Operations management
"Quality circle" is a _________ group of employees with the same work, in the same work area
or doing similar work type who meet voluntarily in regular basis , for about an hour every
week to identify, analyze and resolve work-related problems, leading to improvement in the
total performance and work life enrichment.

Select one:
a. Small
b. well-known
c. Big
d. Hidden
It refers to primary operating characteristics of a product.

Select one:
a. Reliability
b. Conformance
c. Features
d. Performance
Quality management includes_________ such as operations and evaluations.

Select one:
a. strategic planning and resource allocation
b. strategic planning and other systematic quality activities.
c. strategic planning, resource allocation and other systematic quality activities
d. Resource allocation and other systematic quality activities.
It is really individuals who are managing themselves because many individuals are working
on a variety of projects.

Select one:
True 
 False
When all the business requirements have been gathered, logical database models are
basically determined by the logical database models.

Select one:
True 
False
It names, identifies and defines a property or a characteristic of an entity type.

Select one:
a. Attribute 
b. Entity type
c. Relationship
d. Domain
In the KAIZEN event method, individuals who are skilled in the method and tools such as
process or quality improvement experts are the ones who lead a team.

Select one:
True 
False
Physical database modeling depends on the software already being used in the business
organization.

Select one:
True 
False
If the system mission is to introduce a strict order in production-like processes, the best
process view to use is the workflow.

Select one:
True 
False
In analyzing the data, there will be no uncertainty.

Select one:
True
 False 
For compiling business requirements and representing the requirements as a model, logical
database modeling is required.

Select one:
True 
False
It is a way of looking at and then controlling the processes which are present in the business
organization.

Select one:
a. Business marketing management
b. Business accounting management
c. Business process management 
d. Business organization management
The third stage of the DMAIC process.

Select one:
a. ANALYZE the process so as to determine variation root causes, defects or poor
performance. 
b. ANALYZE process performance by addressing and eliminating root causes.
c. MEASURE process performance
d. IMPROVE process performance by addressing and eliminating root causes.
In implementing DMAIC process, there should be no skipping of crucial steps so as to
increase the chance of a successful project.

Select one:
True 
False

Question 3
Correct
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Question text
If the system mission is to introduce a strict order in production-like processes, the best
process view to use is the workflow.

Select one:
True 
False

Question 4
Correct
Mark 1.00 out of 1.00

Flag question

Question text
Data representation defines a data type such as string, integer, floating point, time, date or
other standard data type of an extended definition which assigns customer properties and
constraints to a base type of data.

Select one:
True 
False

Question 5
Correct
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It is a set of partially ordered activities intended to reach a goal.
Select one:
a. Business management
b. Business course
c. Business process 
d. Business venture

Empowering people is not a need at all because they have it already but business
organization must help the said employees to take on their power.

Select one:
True
False 
If the system mission is to navigate each process to its goals and objectives, utilization of
input/output flow is advised.

Select one:
True 
False
The business content of a data model is created in the physical data model.

Select one:
True
False 
When the system mission is to integrate existing subsystems ________ .

Select one:
a. the best process view to use is the workflow.
b. the best process view is the input/ output flow. 
c. agent-related view is advised.
d. utilization of state flow is advised.
For compiling business requirements and representing the requirements as a model,
physical database modeling is required.

Select one:
True 
False
Business process develops in time but do not focus on dynamics.

Select one:
True
False 
In identifying relationship, the primary key of parent entity is inherited by the child entity as
a non-primary key attribute.

Select one:
True 
False
Project management decisions should be based on a concrete basis of quantitative data and
objective fact measurement which should only be influenced by experiences and intuition at
the later date and should be applied to that specific context.

Select one:
True 
False
Logical database modeling deals with the actual database designing which is based on the
requirements gathered during logical database modeling.

Select one:
True 
False
To propel support information more precisely and rapidly to a "strategic" level of decision
that must be "human" and cannot be eliminated, project management actions which are
based on data should be modeled in advance with greater ease and communication.

Select one:
True
False 
In the data collection, the collected data will be filtered, grouped together and processed.

Select one:
True 
False
It is data-driven strategy utilized to improve processes.
Select one:
a. Logical database modeling
b. Logical and physical database modeling
c. DMAIC process 
d. Physical database modeling
A process dynamic view wherein order of activities is the focus of this dynamic view.

Select one:
a. Input/output flow
b. Workflow
c. Agent-related workflow
d. State-flow
These are utilized to find non-compliances to requisites or defects.

Select one:
a. Efficiency metrics
b. Quality metrics
c. Productivity metrics
d. Response metrics
Entity relationship diagram demonstrates the _________ between the different data
categories and shows the different data categories required for the database development.

Select one:
a. relationship
b. difference
c. commonality
d. disaffiliation
It refers to a coordinated effort to achieve product or service that did not exist before a
given level of quality.

Select one:
a. Project
b. Service
c. Product
d. Performance
The stage of maturity of a data-driven approach which includes decisions on how you will
make the measurements.

Select one:
a. Support for decisions
b. Data analysis
c. Data collection
d. Choice of measurement metrics for the project
The first stage of data driven approach to project management is ________ .

Select one:
a. Support for decisions
b. Data analysis
c. Choice of measurement metrics for the project
d. Data collection
A composition of logical data model which is a representation of a person, thing, place,
event or interest concept to a retailer.

Select one:
a. Entity types
b. Attributes
c. Relationships
d. Domains
Anytime when there is facility expansion of a space reduction, layout planning is performed
layout planning is performed.

Select one:
True
False
A factor that may influence the choice of business location which refers to cost with regards
to getting the raw materials for the business production or stocks for sale

Select one:
a. Energy cost
b. Transport cost
c. Labor cost
d. Land cost
In choosing a location, there is only one option and that is to buy the place for the business.

Select one:
True
False
Which of the following business premises is not suited for production operation business?

Select one:
a. Manufacturing plant
b. A small office
c. Warehouse
d. Storage facility
In choosing a location, there is a need to research on the future competitors.

Select one:
True
False
The image of the site where the business will be located has nothing to do with its success.

Select one:
True
False
This should also be considered especially when the business where specialist skills are
required.

Select one:
a. Customer service
b. Site suitability
c. Expansion potential
d. Labor skills
The following are the strategic importance of business location except for
Select one:
a. Decision made relatively infrequently
b. Short term decisions
c. Important impact on variable and fixed costs
d. Global in nature
The second step in choosing for business premise?

Select one:
a. Decide between the two: buying or leasing the business premises.
b. Organize the procurement or purchase or lease of the said premises.
c. Find and inspect business premises which will suit the present and future needs and
activities of the business.
d. Choose a location.
It is the place where the business is situated

Select one:
a. Structure of the business
b. Location of the business
c. Layout of the business
d. Design of the business
Which of the following is not included in the reasons why a certain business will be
choosing to change the business premises?

Select one:
a. To lower the business costs
b. To be more convenient for your customers.
c. To have more business space
d. To have venue for relaxation
The type of business premises for the business depends on its activities.

Select one:
True
False
In choosing a location, consider the present but not the future needs of the business.
Select one:
True
False
Check

In choosing a location, it is a good idea to find out about the vicinity or area and if there are
_________.

Select one:
a. planned and future development.
b. planned and future development, rates and zoning in the area.
c. planned and future development and rates in the area.
d. planned and future development, rates, zoning and business activity in the region.
To minimize material handling and transport during manufacturing, effort should be made
because they are just no value added activities.

Select one:
True
False
Which of the following is not included in the objectives that should be balanced in choosing
a business location?

Select one:
a. The potential income or revenues
b. The customer service to provide
c. Future competitors of business
d. Operation costs
There is no need to consider the government in locating the business because they will not
be regulated by it and the government will never provide special assistance to high
unemployment assistance.

Select one:
True
False
The businessman should first gather data and information about the demographic and
economic features and characteristics of the areas as prospective location for the business.
Select one:
True
False
Community factors are financial factors to consider in choosing a location.

Select one:
True
False
One factor in choosing a location which refers to the nearness of the market in the business
location.

Select one:
a. Raw material
b. Market
c. Transportation cost
d. Land
The third step in the workforce planning is _________.

Select one:
a. Analyze the organization's talent supply
b. Consider the future needs
c. Find the solution
d. Identify gaps.
The goal of ergonomics is the elimination of discomfort an injury risk due to work.

Select one:
True
False
It is an HRM practice which refers to Providing employees with such things likes shares of
company stocks and profit-sharing programs.

Select one:
a. High wages
b. Employee ownership
c. Information sharing
d. Employment security
Human resource professionals and line managers are both responsible for HRM practices.

Select one:
True
False
The starting point of the theoretical analysis which will be carried out is the result of the
strategic plan.

Select one:
True
False
Which of the following is the first step in designing a job?

Select one:
a. Implement the new job design gradually.
b. Analyze tasks.
c. Design the job.
d. Assess current work practices.
There is no guarantee that the worker is able to accomplish what is required in a safe and
healthy fashion if there is a properly designed job.

Select one:
True
False
A visual workplace is defined by devices designed to visually share information about
organizational operations.

Select one:
True
False
There are 5 HRM practices that can enhance competitive advantage.

Select one:
True
False
It refers to how a team or an organization do the analysis of workforce and determination of
steps which should be taken to prepare for future talent needs

Select one:
a. Sales planning
b. Strategic workforce planning
c. Training
d. Measurement practices
Which of the following is not a role of HR professionals?

Select one:
a. Establish HRM procedures and methods.
b. Monitor and evaluate HR practices.
c. Advise and assist managers on HRM-related matters
d. Implementing HRM practices.
The first phase of employment cycle is _________.

Select one:
a. Selection phase
b. Middle selection phase
c. Post selection phase
d. Preselection phase
To protect workers and laborers in the Philippines, Labor Code of the Philippines PD 555
was created and amended.

Select one:
True
False
It is utilized to assess how tasks or the whole job is organized within the work environment
and then ensure that these are well-matched to the employee's attributes.

Select one:
a. Job analysis
b. Job design
c. Job selection
d. Job participation
Implementing the new job design gradually is the last step in job designing.

Select one:
True
False
Ethics allows individuals to be inconsistent in our judgment

Select one:
True
False
Effective human resource management can gain a competitive advantage over competitors.

Select one:
True
False
Which of the following job design changes should be implemented at the group level?

Select one:
a. Promotion channels
b. Perceivable contribution to end product
c. Job preparation and auxiliary tasks
d. Optimum work cycle
Which of the following does not belong to work organization?

Select one:
a. Granting over work
b. Giving additional tasks/responsibility to the worker
c. Re-arrangement or replacement of work
d. Job rotation
A business firm should attempt to deliver a "perfect order" to every customer once in a
while.

Select one:
True
 False
To reduce the total cost of owning materials and services, manage supply sources _________.

Select one:
a. uniformly
b. strategically
c. systematically
d. effectively
Which of the following does not belong to 7R's of fulfillment?

Select one:
a. Right condition
b. Right quantity
c. Right employee
d. Right customer
There are _________ principles of supply chain management.

Select one:
a. Eight
b. Ten
c. Seven
d. Nine
As the network designers, supply professionals are in the key position to develop more
sustainable methods and processes.

Select one:
True
False
Check

Which of the following does not boost customer service?

Select one:
a. Customers expect the appropriate assortment of product and quantity to be delivered.
b. Customers expect goods to be available at the right location
c. Right time of delivery
d. No support after the sale
Supply chain managers are valued by business firms because they do not help control and
reduce supply chain cost which can result to dramatic increases in business profits.

Select one:
True
False
The 5th process in the supply chain management.

Select one:
a. Production
b. Planning
c. Procurement
d. Customer interface
Business firms value supply chain managers because they increase the utilization of large
fixed assets such as warehouses, plants and transportation vehicles in the supply chain.

Select one:
True
False
Supply chain management improve financial positions.

Select one:
True
False
To gauge collective success in reaching the end-user effectively and efficiently, adopt
channel-spanning performance measures.

Select one:
True
False
Check

A business firm should attempt to deliver a "perfect order" to every customer every time.

Select one:
 True
False
In this process, the objective is to create a long and short-range supply chain strategies
which are effective.

Select one:
a. Production
b. Procurement
c. Planning
d. Distribution
A strategy for a sustainable chain which consist of three related aspects of selection,
evaluation and development.

Select one:
a. Supply chain collaboration
b. Social initiatives
c. Global governance and accountability
d. Supplier relationship
It involves electronic transfer of data so as to support tactical, operational and strategic
procurement.

Select one:
a. Commercial
b. Public relation
c. Advertising
d. E-procurement
Every product which reaches an end user represents the single effort of one business
organization.

Select one:
True
False
Decrease outsourcing is the result of globalizing the operation of companies in order to
source products and services from low cost and better quality suppliers.
Select one:
True
False
Another term for the MAKE process.

Select one:
a. Procurement
b. Production
c. Planning
d. Distribution
It refers to the active management of activities related to chain activities so as to maximize
customer value and a sustainable competitive advantage will be achieved.

Select one:
a. Supply chain management
b. Logistics management
c. E-procurement
d. Vendor selection
A series of key activities and processes are involved in the supply chain management.

Select one:
True
False
Scheduling is of utmost importance to large scale industry as it brings out efficiency in the
operations and at the same tie reduces cost price.

Select one:
True
False
Manufacturing schedule is prepared based on the involved type of manufacturing process.

Select one:
True
False
The following are the PROS of yield management except for _________.
Select one:
a. Competitive advantages are increased through different price factor utilization
b. Sales are improved through price optimization.
c. There is a wide price options.
d. There are important solutions for companies in minimizing revenues.
It refers to a marketing activity which includes doing an aggregate plan for the production
process in advance for about 6 to 18 months for the management to have an idea on what
quantity of materials and other resources are to be purchased and when.

Select one:
a. Scheduling
b. Aggregate planning
c. Human resource planning
d. Vendor selection planning
Who will do the work is determined by routing while loading determines where and
scheduling determines when it shall be done.

Select one:
True
False
In this step, the execution of the schedule plan as per the route chalked out.

Select one:
a. Follow-up
b. Dispatching
c. Inspection
d. Loading
It refers to the process of the right capacity type to the right kind of customer at the right
price at the right time with the purpose of maximizing yield or revenue.

Select one:
a. Sales management
b. Cost management
c. Resource management
d. Yield management
Which of the following is not included in the strategies under level plan?

Select one:
a. Utilizing inventories and back-orders to absorb demand peaks and valleys
b. Utilizing inventories in better way to absorb the peak of valleys and demand.
c. Utilizing a constant manpower and produce similar quantities each time period.
d. Minimizing finished good inventories by trying to keep pace with demand fluctuations.
To match demand period using regular time production is the objective of the constant
workforce strategy.

Select one:
True
False
Check

Another term for yield management.

Select one:
a. Resource management
b. Sales management
c. Marketing management
d. Revenue management
An approach wherein developing several aggregate plans are included here and these are
based on the intuition and experience of the planner and /or as the result of analyzing an
aggregate plans and modifying it so as to try to produce a better alternative aggregate
plans.

Select one:
a. Linear decision rule
b. Trial-and-error approach
c. Linear programming
d. Transportation method of linear programming
The manufacturing schedule serves as the basis for all subsequent activities related to
scheduling.
Select one:
True
False
The second step to follow in aggregate planning process is _______.

Select one:
a. Create and improve alternative procedures and calculate the total cost for each individual
procedure.
b. Identifying organization policies that are important
c. Determining capacities for each period.
d. Determining demand for each period.
Yield management has no disadvantage.

Select one:
True
False
Matching supply and demand of output over the medium time range up to approximately 1
year into the future is the concerned of aggregate planning.

Select one:
True
False
It refers to prescribing of where and when each operation necessary to manufacture the
products is to be performed.

Select one:
a. Scheduling
b. Aggregate planning
c. Yield management
d. Forecasting
Number of workers in constant workforce is maintained in this strategy throughout the
planning horizon.

Select one:
True
 False
The second step in production scheduling is ________.

Select one:
a. Preparation of manufacturing schedule
b. Scheduling of job order manufacturing
D: Production control
c. Preparation of master schedule
Greater importance in job order manufacturing is acquired by scheduling.

Select one:
True
False
The main aim of production schedule is to schedule the amount of work which can easily be
handled by plant and equipment without interference.

Select one:
True
False
It refers to the systematic process which business organizations use every time they want to
conduct a study or the product's function.

Select one:
a. Value engineering
b. Value
c. Value analysis
d. Value engineering analysis
Determining the cost and select those ideas which can be practically implemented are
usually involved in the process of _________.

Select one:
a. Analysis
b. Innovation
c. Information
d. Evaluation
A well-planned idea is used by value engineering analysis wherein the basis of the study is
the product function.

Select one:
True
False
__________ form the basis for value analysis.

Select one:
a. Features
b. Qualities
c. Costs
d. Prices
Value engineering helps business organizations in optimizing construction expenses.

Select one:
True
False
Value analysis process step wherein identification of what is to be analyzed is done.

Select one:
a. Orientation/preparation
b. Information
c. Analysis
d. Innovation
The proportion of purpose to expenditure.

Select one:
a. Feature of the product
b. Characteristics of a product
c. Value of the product
d. Price of the product
One of the objectives of value analysis is to keep the production costs up.

Select one:
 True
False
Value analysis may change the present stage of the product or operation while in value
engineering, changes are executed at the initial stages only.

Select one:
True
False
One of the elements of Just-in-time is the irregular workforce meeting.

Select one:
True
False
Check

There is no need to include plan in the action monitoring.

Select one:
True
False
Value engineering helps business organizations except for __________

Select one:
a. Placing workers in high position.
b. Minimizing paperworks.
c. Improving quality management
d. Developing attitudes in staff.
Which of the following is not true to value analysis?

Select one:
a. In value analysis workers, subcontractors and engineers come together to make a team
with knowledge and experience.
b. It indicates product application at its design stage.
c. Value analysis worked out mostly with the help of knowledge and experience.
d. Value analysis may change the present stage of the product or operation.
It is necessary to prepare report which summarizes the work that has been done, including
specific proposals and conclusions.

Select one:
True
False
One of the objectives of value analysis is to keep the _________ of the product.

Select one:
a. Characteristics
b. Uniqueness
c. Price
d. Feature
Value engineering worked out mostly with the help of knowledge and experience while
value analysis requires specific technical knowledge.

Select one:
True
False

The first step in the value analysis process.

Select one:
a. Evaluation
b. Orientation/preparation
c. Analysis
d. Information phase
In JIT scheduling, schedules should be communicated inside but not outside the business
firm.

Select one:
True
False
The objective of value engineering analysis is to improve the value of the end product.

Select one:
 True
False
It aimed to identify functions given by a product or part of it.

Select one:
a. Analysis
b. Implementation
c. Information
d. Innovation
Issue on production orders for starting the operation is involved in dispatching.

Select one:
True 
False

Question 2
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The objective of value engineering analysis is to improve the value of the end product.

Select one:
True 
False

Question 3
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Question text
Who will do the work is determined by routing while loading determines where and
scheduling determines when it shall be done.

Select one:
True
False 

Question 4
Correct
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The manufacturing schedule serves as the basis for all subsequent activities related to
scheduling.

Select one:
True
False 

Question 5
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It aimed to identify functions given by a product or part of it.

Select one:
a. Information
b. Implementation
c. Innovation
d. Analysis 

Question 6
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To provide the foundation for the entire value engineering study, completing the
information is essential.

Select one:
True 
False

Question 7
Correct
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One of the objectives of value analysis is to keep the production costs up.

Select one:
True
False 

Question 8
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Question text
Value engineering helps business organizations except for __________

Select one:
a. Developing attitudes in staff.
b. Minimizing paperworks.
c. Placing workers in high position. 
d. Improving quality management

Question 9
Correct
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It refers to prescribing of where and when each operation necessary to manufacture the
products is to be performed.

Select one:
a. Scheduling 
b. Forecasting
c. Yield management
d. Aggregate planning

Question 10
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In any business, core processes need to be managed with cross functional decisions and
dialogues.
Select one:
True 
False

Deciding on what to benchmark is the last step in the process of benchmarking.

Select one:
True
False 
When all the business requirements have been gathered, logical database models are
basically determined by the logical database models.

Select one:
True 
False

Question 5
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One factor in choosing a location which refers to the nearness of the market in the business
location.

Select one:
a. Raw material
b. Market 
c. Transportation cost
d. Land

Question 6
Correct
Mark 1.00 out of 1.00
 Flag question

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Business organization aside from having best employees should have an effective leader
which may put the firm in the best possible position which can lead them to success.

Select one:
True 
False

If a business firm has products and services with "high quality", it cause them to market the
said product ineffectively.

Select one:
True 
False
Business process management is not a one-time exercise.

Select one:
True
False 

Question 11
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DMAIC is a method for best practices and at the same time, a method to discover best
practices.

Select one:
True 
 False

It is not a good idea of looking for other business in the locality that might complement
products and services to be produced by the business.

Select one:
True
False 

Question 13
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In implementing DMAIC process, there should be no skipping of crucial steps so as to
increase the chance of a successful project.

Select one:
True 
False

Question 14
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The business firms around the business location should be considered too because this will
ensure that these will benefit the company itself

Select one:
True 
False
Question 15
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Quality is sum of characteristics and features of products which bears on its ability to satisfy
implied or stated customer's needs.

Select one:
True 
False

Question 16
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It is a set of partially ordered activities intended to reach a goal.

Select one:
a. Business venture
b. Business process 
c. Business course
d. Business management

Question 17
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Partnering is when there is a short-term commitment between two or more business firms
with a purpose of specific goal and objective attainment by maximizing the participant's
resource effectiveness.

Select one:
True 
False

In choosing a location, it is a good idea to find out about the vicinity or area and if there are
_________.

Select one:
a. planned and future development and rates in the area.
b. planned and future development, rates, zoning and business activity in the region. 
c. planned and future development, rates and zoning in the area.
d. planned and future development.

Question 20
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It refers to primary operating characteristics of a product.

Select one:
a. Reliability
b. Features
c. Performance 
d. Conformance

Question 21
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Business process develops in time but do not focus on dynamics.

Select one:
True
False 

Question 22
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Cellular layout is the other name for product layout.

Select one:
True 
False

Project management decisions should be based on a concrete basis of quantitative data and
objective fact measurement which should only be influenced by experiences and intuition at
the later date and should be applied to that specific context.

Select one:
True 
False

Question 25
Correct
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It is data-driven strategy utilized to improve processes.

Select one:
a. Logical database modeling
b. Physical database modeling
c. Logical and physical database modeling
d. DMAIC process 

Question 26
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Discouraging teamwork is a must for quality leaders.

Select one:
True
False 

Question 27
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Total quality management (TQM) is an overnight process.

Select one:
True
False 

Question 28
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Plant layout designs must be created in a way that the need of manufacturing parts in
batches is removed.

Select one:
True 
False

Question 29
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In choosing a location, consider the present but not the future needs of the business.

Select one:
True
False 

Question 30
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The type of business premises for the business depends on the activities of its competitors.

Select one:
True 
False

One of the objectives to achieve in performance measure is to identify which processes

needs improvement.

Select one:
True 
False
For compiling business requirements and representing the requirements as a model,
physical database modeling is required.

Select one:
True
False 

Question 34
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Effective communication is one of the keys to motivation because employees need to know
that they are important individuals and members of the business organization.

Select one:
True 
 False

Question 35
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It refers to a coordinated effort to achieve product or service that did not exist before a
given level of quality.

Select one:
a. Performance
b. Product
c. Service
d. Project 

Question 36
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Empowering people is not a need at all because they have it already but business
organization must help the said employees to take on their power.

Select one:
True 
False

Question 37
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Community factors are financial factors to consider in choosing a location.

Select one:
True
False 

Question 38
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Practices on any performance management should not be viewed as a partnership.

Select one:
True 
False

It names, identifies and defines a property or a characteristic of an entity type.

Select one:
a. Relationship
b. Attribute 
c. Domain
d. Entity type
How a product _________ is a matter of reflection of individual preference and personal
judgment.

Select one:
a. looks
b. looks and sounds
c. looks, sounds, feels, tastes or smells 
d. looks, sounds, feels
Indexes and constraints are included in the logical database modeling

Select one:
True 
False
In the data collection, the collected data will be filtered, grouped together and processed.

Select one:
True
False 

Question 46
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Process layout is recommended for batch production.

Select one:
True 
False

Question 47
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It is a way of looking at and then controlling the processes which are present in the business
organization.

Select one:
a. Business process management 
b. Business marketing management
c. Business organization management
d. Business accounting management

Question 48
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Small screening designs seem to be particularly favored by Taguchi adherents.

Select one:
True
False 

Question 49
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Site suitability should also be considered especially when the business where specialist skills
are required.

Select one:
True 
False
Deciding on what to benchmark is the first step in the benchmarking process.

Select one:
True 
False
A factor that may influence the choice of business location which refers to cost with regards
to getting the raw materials for the business production or stocks for sale

Select one:
a. Energy cost
b. Labor cost
c. Land cost
d. Transport cost 

Question 2
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Which of the following does not belong to the benefits of assembly line balancing?

Select one:
a. Improved and efficient process
b. Minimum or zero ideal time
c. Potential decrease in costs and increase in profits
d. Increase inturnover rate 

Question 3
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Question text
Concurrent engineering is a short term strategy and with a long term benefits too to
business firms.

Select one:
True 
False

Involvement of employees increases labor and management problems.

Select one:
True
False 

Question 5
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Physical database modeling depends on the software already being used in the business
organization.

Select one:
True 
False

Question 6
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There is no need to consider the government in locating the business because they will not
be regulated by it and the government will never provide special assistance to high
unemployment assistance.

Select one:
True
False 

If the system mission is to navigate each process to its goals and objectives, utilization of
input/output flow is advised.

Select one:
True
False 

Question 9
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Customer needs are constant.

Select one:
True 
False

The second step in choosing for business premise?

Select one:
a. Organize the procurement or purchase or lease of the said premises.
b. Choose a location. 
c. Find and inspect business premises which will suit the present and future needs and
activities of the business.
d. Decide between the two: buying or leasing the business premises.

Question 11
Correct
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In DMAIC process, learning is built from permanent to temporary solution for difficult
problems:

Select one:
True
False 

Question 12
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With the objective to fulfill requirements for quality, _________ are used as operational
techniques and activities.

Select one:
a. Quality controls 
b. Quality management
c. "Quality circles"
d. Quality assurance

Question 13
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The stage of maturity of a data-driven approach which includes decisions on how you will
make the measurements.

Select one:
a. Choice of measurement metrics for the project
b. Data collection 
c. Data analysis
d. Support for decisions

Question 14
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The first quality control circles were organized for the purpose of quality improvement in
1960.

Select one:
a. 1975
b. 1960 
c. 1990
d. 1980

Question 15
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The image of the site where the business will be located has nothing to do with its success.

Select one:
True
False 

Continual improvement drives the business organization to be both less creative and
unanalytical in finding ways to become more ineffective and uncompetitive at meeting
expectations of stakeholders.

Select one:
True 
False
The businessman should first gather data and information about the demographic and
economic features and characteristics of the areas as prospective location for the business.

Select one:
True 
False

Question 19
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Which of the following statement is true with regards to quality?

Select one:
a. Quality is "fitness for intended use" 
b. Quality is the partiality of characteristics and features of a product or service which bears
on its ability to satisfy given needs.
c. Quality is not recognized in the whole universe.
d. Quality is meeting or exceeding manager's expectations.

Question 20
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DMAIC process covers how one study, identify, change and do monitoring the business
processes so as to ensure that they run smoothly and may be improved overtime. It is open
framed in terms of daily work flow.

Select one:
True
False 

Question 21
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In the KAIZEN event method, individuals who are skilled in the method and tools such as
process or quality improvement experts are the ones who lead a team.

Select one:
True
False 

Question 22
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Product layout is recommended for batch production.

Select one:
True 
False

In selecting the supplier, see to it that it has a customer satisfaction and organization
credibility track record.

Select one:
True 
False

Question 24
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Quality assurance serves as tool for _________ so as to provide confidence in
manufacture/supplier in contractual situation.

Select one:
a. Suppliers
b. Management 
c. Competitors
d. Customers

Question 25
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If the system mission is to introduce a strict order in production-like processes, the best
process view to use is the workflow.

Select one:
True 
False

Question 26
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Statistical process control is one of the best technical tools for improving the quality of
products and services.

Select one:
True 
False

Question 27
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Poor ________ can hinder total quality management.
Select one:
a. organizing
b. directing
c. controlling
d. planning 

Question 28
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It refers to excellence degree of provided product or service

Select one:
a. Management
b. Quantity
c. Total
d. Quality 

Question 29
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A lot of wasted energy, time and confusion may result from a effective layout.

Select one:
True
False 

Question 30
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In this principle of total quality management, all employees participate in all activities in the
business organization towards the achievement of common goals.

Select one:
a. Integrated system
b. Total employee involvement 
c. Continual improvement
d. Process-centered

Question 31
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They are the agents who actually perform the activities.

Select one:
a. Reluctant participants
b. Prepared participants
c. Passive participants
d. Active participants 

Question 32
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Anytime when there is facility expansion of a space reduction, layout planning is performed
layout planning is performed.

Select one:
True 
False

Question 33
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Quality control process will be far less effective without sound leadership.

Select one:
True 
False

Question 34
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The other name for product layout

Select one:
a. Functional layout
b. Assembly line layout 
c. Cellular layout
d. Project type layout

Question 35
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Plant layout designs must be such that the customers must have a clear vision of workers
and the manufacturing system once the production manager walks through the plant.

Select one:
True 
False

Energy costs are important also in running a business that's why should be considered in
looking for a business location.

Select one:
True
False 
Logical database modeling deals with the actual database designing which is based on the
requirements gathered during logical database modeling.

Select one:
True
False 
Poor planning can hinder total quality management.

Select one:
True 
False
Cost of land and the size of the land that can be used to locate the business is an important
factor to consider

Select one:
True 
False

Question 42
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The following are the strategic importance of business location except for

Select one:
a. Important impact on variable and fixed costs
b. Short term decisions 
c. Global in nature
d. Decision made relatively infrequently

Question 43
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It is really individuals who are managing themselves because many individuals are working
on a variety of projects.

Select one:
True 
False
Question 44
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If workers can be able to perform multifunction by operating multiple equipments at the
same time, multifunctional workforce can be achieved.

Select one:
True 
False

Location of a business can lead to its success.

Select one:
True 
False

Question 47
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If the system mission is to introduce a strict order in production-like processes, the best
process view to use is the workflow.

Select one:
True 
False

To minimize material handling and transport during manufacturing, effort should be made
because they are just no value added activities.
Select one:
True 
False
Operating costs of the location are the main concerns of demand factors that should be
considered in choosing the location for the business.

Select one:
True
False 
There should be a realization that achievement of competitive advantage through the
workforce is not a one day shot deal.

Select one:
True 
False
There is a guarantee that the worker is able to accomplish what is required in a safe and
healthy fashion if there is a properly designed job.

Select one:
True 
False
A visual workplace is defined by devices designed not to visually share information about
organizational operations.

Select one:
True 
False
Which of the following does not belong to the group?

Select one:
a. Processing the order
b. Storage 
c. Organizing order
d. Ordering the items

Question 8
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Communication is the key for relationship between and among the following:
management/supervisors, customers, and colleagues/employees.

Select one:
True 
False

One of the objectives of value analysis is to keep the production costs down.

Select one:
True 
False

Question 11
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_________ in a supply chain context involves any change in the product or process which
results in increased efficiency.

Select one:
a. Innovation 
b. Social initiatives
c. Supply chain collaboration
d. Stakeholder engagement and diversity

Question 12
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Supply chain managers are valued by business firms because they help control and reduce
supply chain cost which can result to dramatic increases in business profits.

Select one:
True 
False

Principle of total quality management wherein a series of steps which take inputs from
suppliers, both internal and external and transforms them into outputs that deliver to
internal and external customers is a process. In order to detect unexpected variation,
definition of steps required to carry out the process and continuous monitoring of
performance measures are done.

Select one:
a. Process centered 
b. Integrated system
c. Customer focused
d. Continual improvement

Question 19
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Scheduling is of utmost importance to small scale industry as it brings out efficiency in the
operations and at the same tie reduces cost price.

Select one:
 True 
False

Question 20
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In the pre selection phase, employees are selected by the organization.

Select one:
True 
False

One of the less rewarding new product development phases is the prototype testing.

Select one:
True
False 

Question 23
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It refers to deciding when to start and when to complete a particular production activity.

Select one:
a. Planning
b. Control
c. Routing
d. Scheduling 

Question 24
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It is not the supply professionals who are in charge of developing more sustainable
methods and processes as net work designers, methods and processes.

Select one:
True
False 

These should also be considered in choosing a location especially when the business where
specialist skills are required in choosing a location.

Select one:
a. Labor skills 
b. Customer convenience
c. Site suitability
d. Expansion potential
Demand forecasting as a passive process helps in determining the products needed, where,
when and in what quantities.

Select one:
True
False 
Value engineering may change the present stage of the product or operation while in value
analysis, changes are executed at the initial stages only.

Select one:
True 
False
The end point of the theoretical analysis which will be carried out is the result of the
strategic plan.

Select one:
True 
False
To match the demand for the product, right production capacity must be selected by
production management.

Select one:
True 
False

Question 36
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Just-in-time (JIT) originated in _______.

Select one:
a. China
b. Korea
c. Japan 
d. Philippines

Mismatching supply and demand of output over the medium time range up to
approximately 1 year into the future is the concerned of aggregate planning.

Select one:
True
False 

Question 47
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In the selection phase, _________ are selected by the organization

Select one:
a. Suppliers
b. Employees 
c. Competitors
d. Managers

Question 48
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Total quality management (TQM) is an overnight process.

Select one:
True
False 

Question 49
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_________ was the first one to introduce the value engineering analysis during the World War
II era.

Select one:
a. Uniliver Philippines
b. Procter and Gamble
c. Meralco
d. General Electric Company 

Question 50
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Success of business usually lies on the goods and services they offer in the market.

Select one:
True 
False