BO IP/ Data Engineer

Employer: Ericsson
Division: GSDC (Global Services Delivery Centre)
Department: BO (Back Office, 2nd line support)
Militari area, Bdul. Iuliu Maniu no. 194, West Gate Business Park
Office location:
Map: http://www.jobsinbucharest.ro/ericsson/GSDCmap.htm
Job Description
General
- This role is part of 3rd line technical support team within Ericsson GSDC in Romania;

- Maintain high levels of service continuity on IP devices for both internal and external
customers

- Manage Cisco, Juniper and Redback hardware to ensure the highest service levels
are maintained for a converged network carrying data, voice and mobile signalling traffic.

- Integrate new IP services and infrastructure to support the evolution of mobile

network services in a highly adaptable and cost effective manner.

Please check the below link for more information about Ericsson’s managed services:
http://www.ericsson.com/solutions/page.asp?ArticleId=1A238B70-E3E3-483B-A5F9-
DC79C82E20C5
Responsibilities/ Activities
- Take the lead and responsibility for the technical direction / decisions within the
team with an aim to provide an IP network that is 99.999% available.

- To provide 3rd level technical support for Cisco IP devices on an daily and on-call
basis within a team, on devices under vendor support contracts.

- To troubleshoot logged faults in order to accurately isolate the cause and provide
working solutions, to liaise with vendors where necessary in order to resolve vendor related
issues and monitor progress against customer SLAs.

- Support the implementation of new IP equipment, and the ongoing maintenance

and configuration of existing systems.

- Contribute to the IP design process, technical improvement and Best Practice

initiatives to ensure the network maintains 99.999% availability.

- Provide mentoring, internal training and support for 2nd line engineers as part of the
team’s personal development plans.
Requirements
Technical
- 3-5yrs experience in configuration and troubleshooting Cisco hardware Routers and
Switches in a LAN & WAN environment.

- Familiarity with the Cisco IOS /CATOS on high end GSR,OSR, VXR routers and
switch platforms supporting routing/switching technologies including, MPLS, QoS, VOIP, IS-
 IS, OSPF, BGP.

- Understanding of associated TCP/IP technologies such as SMTP, DNS, SNMP,

DHCP.

- Experience with remote management applications e.g. Cisco Works & HP-
Openview, NNM as well as trouble ticketing systems.

- Experience in VOIP, Content Networking and / or Juniper.

Education
- University degree

- CCNA / CCNP
Others
- Fluent English (spoken and written)

- 24h x 7 on call availability for critical issues

- Availability for initial knowledge transfer abroad, 2-4 weeks

Nota:

Pentru aceasta descriere de post, exista mai multe pozitii deschise cu doua niveluri de
senioritate (Experimentati si Seniori). In urma interviului sustinut la Ericsson, veti fi incadrat pe
nivelul care se potriveste cunostintelor tehnice si experientei Dvs.