Jeffrey Delos Angeles

Work History

UPWORK/ONLINEJOBSPH/FREELANCER
January 2019 - present
Personal Profile
IT support / Troubleshooting I am seeking a competitive and challenging
Customer Service
Lead Generation
environment where I can serve your organization
Email Handling and establish a career for myself.
Data Entry Specialist

EMIRATES GROUP
Customer Service Agent October 2015 - December 2019 Contact Details
Handled computer system of the Airlines to generate flight reservations and issue boarding passes as well
as airline tickets. #24 Narra St. Pilar Village
Verify identification and travel documents to efficiently board passengers for an on-time departure. Las Piñas City, Metro Manila
telling passengers about luggage restrictions
Address passenger concerns regarding seating, connecting flight information, and special assistance
Philippines
Made public informational announcements.
Mobile n0. +63 956 3096678
Mawasim Holidays
Travel Ticketing Clerk January 2014 - September 2015
Using computer reservations systems (Galileo) to check availability of flight. Book and make
reservation as per customer request.
Plan and sell transportation, accommodations, insurance and other travel services.
Converse with customer to determine destination, mode of transportation, travel dates, financial
considerations, and accommodations required.
Deal with occurring travel problems, complaints or refunds.

Skills
Cebu Pacific Air Inc.
Lead Customer Service Agent & Ticketing Agent March 2011 - April 2013
Advance Knowledge on MS office
*Hired as a Ticketing/Reservation Agent from March 2011 to July 2012 and got promoted.
IT Support/ Troubleshooting
⦁ Using Skyspeed system for flight reservation, booking and cancellation. Detailed oriented
⦁ Responsible in handling designated areas such as check-in counters, boarding gates, transfer desk,
baggage’s, offices, ramp, arrivals and special handling unit.
Paying close attention to details
⦁ Monitor flights and disseminate information ensuring provision of services as per the laid down service Lead Generation
standards. Advance Computer knowledge
⦁ Monitor and motivate subordinates by briefing them before duty.
⦁ Provide trouble-shooting and solution in the areas of jurisdiction by experiencing problems.

EDUCATION HISTORY

PATTS College of Aeronautics

Graduate of Bachelor Science of Air Transportation - 2003 - 2008

AMA COMPUTER COLLEGE

Bachelor Science of Computer Science 
sy 2002 - 2003

Las Piñas College

Secondary Level
sy 1998 - 2002