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    The document provides workplace safety training on preventing and handling workplace violence. It discusses three major causes of workplace violence: personality conflicts, firings/layoffs, and family/marital problems. High risk factors include jobs involving contact with the public, late night/early morning shifts, handling money, working alone or in small groups, and having a mobile workplace. Types of violent acts include verbal threats and physical assaults. The training recommends techniques for calmly defusing violent situations and outlines warning signs to watch for in potentially violent customers and coworkers. It stresses having an escape plan and calling 911 if violence occurs. The aftermath response involves offering counseling to victims and filing claims while critiquing the incident response for improvement.

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    The document provides workplace safety training on preventing and handling workplace violence. It discusses three major causes of workplace violence: personality conflicts, firings/layoffs, and family/marital problems. High risk factors include jobs involving contact with the public, late night/early morning shifts, handling money, working alone or in small groups, and having a mobile workplace. Types of violent acts include verbal threats and physical assaults. The training recommends techniques for calmly defusing violent situations and outlines warning signs to watch for in potentially violent customers and coworkers. It stresses having an escape plan and calling 911 if violence occurs. The aftermath response involves offering counseling to victims and filing claims while critiquing the incident response for improvement.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    16 views11 pages

    May Safety Topics

    Uploaded by

    chair
    The document provides workplace safety training on preventing and handling workplace violence. It discusses three major causes of workplace violence: personality conflicts, firings/layoffs, and family/marital problems. High risk factors include jobs involving contact with the public, late night/early morning shifts, handling money, working alone or in small groups, and having a mobile workplace. Types of violent acts include verbal threats and physical assaults. The training recommends techniques for calmly defusing violent situations and outlines warning signs to watch for in potentially violent customers and coworkers. It stresses having an escape plan and calling 911 if violence occurs. The aftermath response involves offering counseling to victims and filing claims while critiquing the incident response for improvement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 11

    MAY

    SAFETY
    TRAINING
    Workplace Violence
    Three major causes of workplace violence:
    1. Personality conflicts
    2. Firing/layoffs.
    3. Family/marital problems.
    -Domestic violence=13000 acts

    High risk factors:


    Contact with public Late night/early morning
    Exchange of money Having mobile workplace
    Working alone or small group

    2
    TYPES OF ACTS
    Verbal Physical
    -Talking loudly - Pacing
    -Yelling - Stomping feet or banging fist
    - Swearing - Destroying property
    -Threaten retaliation - Assault
    - Deadly force

    3
    WHERE DOES IT HAPPEN

    TYPES OF EMPLOYMENT
    Private sector victims = 56%
    State/local government victims = 34%
    Federal government victims = 3%

    WHO IS ATTACKING
    Customers/clients = 44%
    Co-workers = 29%
    Strangers = 24%

    WHAT DOES THIS MEAN TO YOU?


    People you deal with the most, attack most often.

    4
    WHO TO WATCH FOR
    Customer : Co-worker :
    Calling with problems Agitated and unhappy about work
    Coming in with problems Disrespect for authority at work
    No one wants to deal with he/she Fascination with guns/knives
    Are never satisfied with results Aware they are going to be fired
    *Have potential to be dangerous Makes threats after being fired
    *Need plan for these people *Take all threats seriously*

    5 | PRESENTATION TITLE HERE | ©2011 YMCA of the USA


    WARNING SIGNS
    VERBAL PHYSICAL
    • Raising voice during • Nervous pacing
    conversation • Clenching fists/jaw
    • Talking irrationally • Glaring at you
    • Shouting/screaming • Pounding fist on desk
    incoherently • Breaking things
    • Unreasonable demands
    “If I don’t get action right now.”
    • Mention of weapons
    YOU NEED TO CALM THE SITUATION
    Calming techniques
    Allow person to vent  Get others involved
    – Unloads frustration – Especially if they can do more
    – Helps to diffuse anger  Display empathy- not sympathy
    – Not interrupting – Let them know you understand
    – Just listening to them  Be aware of physical barriers
     Isolate them if possible – Think about being trapped in an office
    – Have an escape route in mind
     Ask the person to sit down
    – Barriers can be for safety as well
     Tell them your name
     Stay in control of situation
    – Helps to personalize thing
    – Don’t let customer dictate
     Speak softly – Don’t let customer control outcome
    – Don’t get into shouting match – Stay calm but stay in control
     Listen actively Remember your own safety
    – Display attentiveness – Important to calm yourself
    – Avoid answering phone – Deep breaths/count to ten
    – Avoid outside interruptions  Speak in firm voice
    – Take notes – “Please stop hitting my desk.
    – Restate what you hear
     Watch their hands
    – “This is what i hear you telling me”. – Clenched fists
     Do something right away – Hiding something
    – Even a small gesture may help  May have to have police intervene
    S.O.F.T.E.N.
    S- Smile (when appropriate)
    O- Open posture (encourage)
    F- Forward lean
    T- Territory (give them space)
    E- Eye contact
    N- Nod attentively (interest)
    HANDLING VIOLENT ACTS
    Develop a survival mindset
    Trust your instincts
    Alert others of the danger
    Have an escape plan
    Think of a safety barrier
    Call 911—if safe

    HANDLING THE AFTERMATH


    Supervisor Employee
    Offer assistance to victims After the incident is over
    Counseling/debriefing sessions Report incident to supervisor
    Filing claims for assistance *No matter how minor it may seem
    Critique the incident Take advantage of help offered
    Incident response team *Directly involved or not
    *Traumatic and upsetting event
    *Don’t try to go it alone

    9 | PRESENTATION TITLE HERE | ©2011 YMCA of the USA


    RUN, HIDE, FIGHT
    Watch the video on how to react in an active
    aggressor situation. (click on the image)
    *This video contains content that some may find disturbing, view at your
    own discretion.

    10 | PRESENTATION TITLE HERE | ©2011 YMCA of the USA


    THANK YOU
    FOR COMPLETING
    MAY’S
    DIGITAL SAFETY
    TRAINING

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