SOP 1: Catering Operation

Inform the clients and suspend the

operations immediately. Sodexo
deep cleaning team is required for
cleaning and disinfecting of all
equipment and utensils within the
site. The cleaning procedures should
follow the guidelines recommended
Support A: Supporting Team
by Local Health Authorities.

2. Support B should take action  Supporting team members are

selected from different outlets
immediately and provide the meal for
immediately and take up the entire
our clients. It may be necessary to job until further notice. (i.e.
simplify the available food offer and supervisors, cooks, catering
quantity. assistant, cashier, cleaner and
other related staff
3. In the meantime, the affected on-site
staff should seek medical
consultation. They are not allowed to
work until a professional diagnosis
Support B Support Kitchen/s
has been delivered and they are
cleared to return to work.

4. During this period, Support A /  Inform support kitchens for

Support B will be selected based on supporting meals immediately.
the site location.

5. Staff cleared by the doctor should  Supporting team will provide front
return to work immediately. line service.

6. The Supporting Team can be

released if no further support is
required.
 The catering operation will be
temporary suspended until deep
cleaning is finished and the site is
released by the Department of
Health.

1
SOP 2: Visitor detection and isolation

Screen the visitors for fever (or flu-

like symptoms) at Reception
(Wear facial mask & use of IR
thermometer on forehead/ears)

NO
Temperature above
37.5◦ C or exhibiting flu- Permit Entry
like symptoms

YES

Record temperature, name and

visitor contact details.

Notify Manager and advise the

visitor to remain at the reception.
Provision of mask to the visitor.

Ask for travel and contact history

with pandemic flu patients

YES NO
(Contact history) (Contact history)

Isolate visitor and call local

Do not permit entry and request
emergency hotline for transport
to seek medical attention
to designated clinic/hospital

2
Notify higher Management
SOP 3: Staff Unwell at Workplace

Staff is unwell at
workplace

Screen and take temperature

NO
Above 37.5◦ C or check if exhibiting Seek medical
flu-like symptoms? attention
(Wear facial mask & use of IR
thermometer on forehead/ears)

YES

Record temperature, name and

staff contact details.

Notify Manager and advise the staff

to remain at work station. Provision
of mask to the staff.

Ask for travel and contact history

with pandemic flu patients

YES NO
(Contact history) (Contact history)

Isolate staff, call local emergency

hotline for transport to designated Staff to seek medical attention
clinic/hospital

Staff to return to work upon

Notify higher Management medical advice and certification
from a Doctor

*Local Operations to agree on the Isolation room location in Office Headquarters or site.

3
SOP 4: Staff Unwell outside workplace

Staff is unwell outside

workplace

Request staff to seek Medical

attention immediately

At the earliest stage, staff/family

members to inform Manager on staff
diagnosis/medical condition (suspected
or not on having flu)

Notify higher Management

(Site manager to update staff
condition)

Diagnosed to have pandemic

flu?

YES NO

Staff to return to work upon medical

Notify higher Management advice and certification from a
Doctor

Clean and sanitize workplace 4

and monitor entire team
SOP 5: PANDEMIC CASE CONFIRMED IN SODEXO FACILITIES OPERATIONS

1. Inform the clients and suspend the operations immediately. Sodexo deep cleaning team is
required for cleaning and disinfecting of all equipment and counter area. The cleaning
procedures should follow the guidelines recommended by Local Health Authorities.

2. In the meantime, the affected staff should seek medical consultation. They are not permitted
to return to work until a professional diagnosis has been delivered and they are cleared to
safely return to work.

3. The Reliever Team member should replace the affected personnel immediately, it may be
necessary to adjust the manpower allocation and working hour.

Reliever Team member: Staff required according to job scope category to be replaced.

4. On-site staff cleared by the doctor should return to work immediately.

5. The reliever team can be released if no further support is required.

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Annex 1 – Basic Hygiene Rules

6
7
Source: EcoLab

Advisory Precaution Measures against Novel Coronavirus (NCOV):

 Avoid contact with live animals including poultry and birds, and consumption of raw and undercooked
meats;
 Avoid crowded places and close contact with people who are unwell or showing symptoms of illness;
 Observe good personal hygiene;
 Practise frequent hand washing with soap (e.g. before handling food or eating, after going to toilet, or
when hands are dirtied by respiratory secretions after coughing or sneezing);
 Wear a mask if you have respiratory symptoms such as a cough or shortness of breath;
 Cover your mouth with a tissue paper when coughing or sneezing, and dispose the soiled tissue paper
in the rubbish bin immediately; and
 Seek medical attention promptly if you are feeling unwell.

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Annex 2 – Social Distancing Procedure - Example

2. I take my tray, prepared by

the hostess, with bread,
glass, cutlery, napkins and
masks.

3. I help myself, the menu is

without choices and the
4. I have lunch with no food is individually
one opposite me. wrapped.
5. At the end of my meal, I
wear my new mask.

2m

1. I wash my
hands before
entering the
6. I throw
restaurant
my used
mask in the
dedicated
bin.
8. I decontaminate my hands
7. I return
(hydro-alcoholic gel) before
my tray.
leaving the restaurant.