Calling customer service

Explain the problem to the

person from customer service.

Tell the client that the Does it require help from

ticket was sent to Tech YES NO Assign the ticket to the respective
Tech support? team so they can handle it.
support

Can you resolve this The respective team will analyse the
problem and come with a solution.
problem?

No
Yes
Email or call the client ant tell them
your sollution and see if everything is
good on their side.
Assign the ticket to
Email the client with your
someone that can
solution and check if
everything works at their end.
solve the customer’s
issue.

Close
Ticket
Close
Ticket