Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

BUKTI FISIK * KINERJA 87 100.0% 0 .0% 87 100.0%

PETUGAS

BUKTI FISIK * KINERJA PETUGAS Crosstabulation

KINERJA PETUGAS

TIDAK YA Total

BUKTI FISIK TIDAK PUAS Count 52 29 81

% within BUKTI FISIK 64.2% 35.8% 100.0%

PUAS Count 1 5 6

% within BUKTI FISIK 16.7% 83.3% 100.0%

Total Count 53 34 87

% within BUKTI FISIK 60.9% 39.1% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided) Point Probability

Pearson Chi-Square 5.301a 1 .021 .032 .032

Continuity Correctionb 3.492 1 .062

Likelihood Ratio 5.350 1 .021 .077 .032

Fisher's Exact Test .032 .032

Linear-by-Linear Association 5.240c 1 .022 .032 .032 .029

McNemar Test .d

N of Valid Cases 87

a. 2 cells (50.0%) have expected count less than 5. The minimum expected count is 2.34.

b. Computed only for a 2x2 table

c. The standardized statistic is 2.289.

d. Both variables must have identical values of categories.

Symmetric Measures

Value Approx. Sig. Exact Sig.

Nominal by Nominal Contingency Coefficient .240 .021 .032

N of Valid Cases 87

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

CEPAT TANGGAP * 87 100.0% 0 .0% 87 100.0%

KINERJA PETUGAS

CEPAT TANGGAP * KINERJA PETUGAS Crosstabulation

KINERJA PETUGAS

TIDAK YA Total

CEPAT TANGGAP TIDAK PUAS Count 45 25 70

% within CEPAT TANGGAP 64.3% 35.7% 100.0%

PUAS Count 8 9 17

% within CEPAT TANGGAP 47.1% 52.9% 100.0%

Total Count 53 34 87

% within CEPAT TANGGAP 60.9% 39.1% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided) Point Probability

Pearson Chi-Square 1.705a 1 .192 .268 .152

Continuity Correctionb 1.058 1 .304

Likelihood Ratio 1.670 1 .196 .268 .152

Fisher's Exact Test .268 .152

Linear-by-Linear Association 1.685c 1 .194 .268 .152 .094

McNemar Test .d

N of Valid Cases 87

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 6.64.

b. Computed only for a 2x2 table

c. The standardized statistic is 1.298.

d. Both variables must have identical values of categories.

Symmetric Measures

Value Approx. Sig. Exact Sig.

Nominal by Nominal Contingency Coefficient .139 .192 .268

N of Valid Cases 87

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

KEHANDALAN * KINERJA 87 100.0% 0 .0% 87 100.0%

PETUGAS
 KEHANDALAN * KINERJA PETUGAS Crosstabulation

KINERJA PETUGAS

TIDAK YA Total

KEHANDALAN TIDAK PUAS Count 51 24 75

% within KEHANDALAN 68.0% 32.0% 100.0%

PUAS Count 2 10 12

% within KEHANDALAN 16.7% 83.3% 100.0%

Total Count 53 34 39.1%

% within KEHANDALAN 60.9% 39.1% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided) Point Probability

Pearson Chi-Square 11.450a 1 .001 .001 .001

Continuity Correctionb 9.395 1 .002

Likelihood Ratio 11.581 1 .001 .003 .001

Fisher's Exact Test .001 .001

c
Linear-by-Linear Association 11.318 1 .001 .001 .001 .001

McNemar Test .d

N of Valid Cases 87

a. 1 cells (25.0%) have expected count less than 5. The minimum expected count is 4.69.

b. Computed only for a 2x2 table

c. The standardized statistic is 3.364.

d. Both variables must have identical values of categories.

Symmetric Measures

Value Approx. Sig. Exact Sig.

Nominal by Nominal Contingency Coefficient .341 .001 .001

N of Valid Cases 87
 Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

JAMINAN * KINERJA 87 100.0% 0 .0% 87 100.0%

PETUGAS

JAMINAN * KINERJA PETUGAS Crosstabulation

KINERJA PETUGAS

TIDAK YA Total

JAMINAN TIDAK PUAS Count 47 24 71

% within JAMINAN 66.2% 33.8% 100.0%

PUAS Count 6 10 16

% within JAMINAN 37.5% 62.5% 100.0%

Total Count 53 34 87

% within JAMINAN 60.9% 39.1% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided) Point Probability

Pearson Chi-Square 4.517a 1 .034 .047 .034

b
Continuity Correction 3.392 1 .066

Likelihood Ratio 4.414 1 .036 .047 .034

Fisher's Exact Test .047 .034

Linear-by-Linear Association 4.465c 1 .035 .047 .034 .025

d
McNemar Test .

N of Valid Cases 87

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 6.25.

b. Computed only for a 2x2 table

c. The standardized statistic is 2.113.

d. Both variables must have identical values of categories.

 Symmetric Measures

Value Approx. Sig. Exact Sig.

Nominal by Nominal Contingency Coefficient .222 .034 .047

N of Valid Cases 87

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

EMPATI * KINERJA 87 100.0% 0 .0% 87 100.0%

PETUGAS

EMPATI * KINERJA PETUGAS Crosstabulation

KINERJA PETUGAS

TIDAK YA Total

EMPATI TIDAK PUAS Count 53 31 84

% within EMPATI 63.1% 36.9% 100.0%

PUAS Count 0 3 3

% within EMPATI .0% 100.0% 100.0%

Total Count 53 34 87

% within EMPATI 60.9% 39.1% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided) Point Probability

Pearson Chi-Square 4.843a 1 .028 .056 .056

Continuity Correctionb 2.556 1 .110

Likelihood Ratio 5.805 1 .016 .056 .056

Fisher's Exact Test .056 .056

Linear-by-Linear Association 4.788c 1 .029 .056 .056 .056

McNemar Test .d

N of Valid Cases 87

a. 2 cells (50.0%) have expected count less than 5. The minimum expected count is 1.17.

b. Computed only for a 2x2 table

c. The standardized statistic is 2.188.

d. Both variables must have identical values of categories.

Symmetric Measures

Value Approx. Sig. Exact Sig.

Nominal by Nominal Contingency Coefficient .230 .028 .056

N of Valid Cases 87