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Bangladesh IT Sector Report July 2018
Bangladesh IT Sector Report July 2018
July 2018
The Bangladesh IT sector has been growing steadily in the last decade. With steady economic growth, crossing
the 7% level for the last three fiscal years running, has boosted demand for IT and IT-related products
throughout the nation and is set to continue to boost demand for the foreseeable future. The number of
people enjoying mobile and internet connectivity continue to set new records each year, POS and Card
transactions are taking off as financial inclusion expands, and the rise of e-commerce is creating an entirely
new business niche.
The effects of the worldwide financial crisis has dissipated, with the world economy experiencing robust
output growth, consequently boosting demand for global outsourcing of IT services, with cost optimization
being the primary driver for offshoring services. The increasing cost pressures, with new service delivery
paradigms like cloud computing and multiple sourcing, is set to transform the outsourcing industry globally.
Bangladesh, having one of the most competitive cost structures in the entire world, is well placed to capitalize
on this opportunity.
Over recent years, Bangladesh has made major strides in laying the groundwork for a diverse and successful
outsourcing market. The IT services industry within Bangladesh has been growing serving international clients
and domestic clients in banking and telecom sectors. The industry now employs over 300,000 people, and is
exporting services to European, North American and East Asian clients. Bangladesh’s emerging outsourcing
players already have strong credentials, having earned more than USD 700 million in 2017, and is set to meet
the USD 1 billion export target by 2019. Bangladeshi freelancer community has further supplemented the IT
exports by close to US$7 million in 2010 - with Bangladesh appearing consistently in top freelance work
locations on sites like Upwork, Freelancer.com, vWorker and others.
Bangladesh offers a vast pool of young, trained and English speaking resources – available at costs almost 40%
lower than established destinations like India and Philippines. Government authorities have demonstrated a
determination to promote IT services industry in the country – providing cheaper bandwidth and redundant
international submarine cables, setting up Software Technology parks throughout the country, implementing a
number of IT-based Skill Development Programs and providing tax holidays and cash subsidies for export
oriented industries. The “Digital Bangladesh” initiative of the government is helping setup infrastructure for
enhanced connectivity, ICT based citizen service delivery and ICT based Education system. There is evidence of
many global players, like Samsung R&D, Therap, NewsCred and Reve Systems – setting up operations in
Bangladesh.
For all the progress that has been made, there are a number of challenges that still lie ahead. One of the key
weaknesses is that the Bangladeshi IT industry could better market its strengths to the international
community. Negative perception about the security situation, especially after the 2016 Holey Artisan terrorist
attack has seriously damaged the perception of Bangladesh abroad and needs to be countered. Government
needs to take a holistic approach towards promoting the IT industry – including investment climate, taxation,
remittances, legal framework and flexible working hours.
With today’s challenging economic conditions, more companies are looking at effective use of external
providers to help them support and expand their operations. Bangladesh has positioned itself as a key location
for consideration by enhancing delivery capability and skill availability, lower costs of operations, making
focused investments in telecom and IT infrastructure, and highlighting success stories.
600
Strengths: The main strength of the Bangladeshi IT
sector is its young, motivated and educated
workforce that can be trained to fit any IT roles.
400
The median age of Bangladesh is only 26, which is
one of the lowest in the world, and English is
200 widely understood by young professionals. This
enables access to a huge pool of workforce who
are eager for employment and who can take any IT
0
venture forward. There is already a huge pool of
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
36
26
30
44
54
67
80
88
15% 0 0%
150
10% 2011 2013 2015 2017
120
134
126
145
87
97
Thousands
penetration and bandwidth usage. From the
demand side, the increasing penetration of 3G 800 150%
189
541
561
710
786
820
countries.
0 -50%
2013 2014 2015 2016 2017 2018
Bangladesh consumed around 565 Gbps (May)
bandwidth as of March 2018, compared to 380
Gpbs in 2017. This rapid growth of bandwidth Agents Growth(%)
consumption, along with the first submarine cable
Source: Bangladesh Bank
SEA-ME-WE4 approaching the end of its useful life
The recent introduction of Mobile Financial
has prompted the government to take steps to
Services, spearheaded by bKash and Rocket –
connect to the nation’s third submarine cable. The
subsidiaries of BRAC Bank and Dutch Bangla Bank
BSCCL is currently seeking an opportunity to join
respectively, are also having a similar
any new consortium which seeks to lay another
transformative impact. Whereas the daily
submarine fibre optic cable for internet
transaction value was only BDT 2.21 billion in
connectivity.
2013, the daily transaction value reached 10.58
Chart: Internet Subscribers by type billion in May 2018, representing a 37% compound
ISP + PSTN
average growth year-on-year. While there were
7% only 188 thousand mobile banking agents and 65
WiMAX
thousand active mobile banking accounts in 2013,
0% the number of agents had risen to 820 thousand
and the number of active accounts had risen to
Mobile
Internet 22.9 million by May 2018. This represented a 5
93% year compound average growth rate of 34% for
mobile banking agents and a staggering 223%
Source: BTRC
growth for active mobile banking accounts.
By far, the largest number of subscribers (93%) Chart: Active Mobile Banking
accesses the Internet through mobile internet. 7% Accounts
of subscribers accesses the Internet through 250 100%
Millions
132
159
210
229
5857.1
6428.6
5714.3
5571.4
6285.7
6142.9
6000.0
6857.1
6714.3
7571.4
9714.3
2000 200
mainstream of rural life.
0 0
Jan-17
Mar-17
May-17
Sep-16
Feb-17
Jul-16
Nov-16
Dec-16
Apr-17
Aug-16
Oct-16
Jun-17
The rise of e-commerce, growth in the software
outsourcing industry and the construction and
operation of software parks will drive the next
Transaction Amount (BDT bn)
stage of transformation in the IT sector.
Number of Transactions (Thousands)
As on As on Growth 0 0
Terminal
Oct-16
Mar-17
May-17
Jun-17
Sep-16
Feb-17
Dec-16
Jan-17
Apr-17
Aug-16
Nov-16
Jul-16
aamra technologies limited (ATL) is a technology company that is focused towards providing the banking
market with the most advanced and revolutionary hardware, software and connectivity solutions for close to
three decades. ATL has throughout the years continued to provide comprehensive IT solutions and services
that include Systems Integration, Information System Outsourcing, Core Banking Software, Switching and
Network and Solutions, supply, implementation and maintenance. As a major player in the IT sector of
Bangladesh, ATL has developed its business model over the time through carefully analyzing the emerging
market trends of the Asia-Pacific region. The company is investing in capacity and technology that will lead to
sustainable, long-term growth and profitability based on the value offered to clients. aamra’s core focus is to
consistently introduce the latest products while maintaining outstanding customer services as it continues to
explore newer horizons to deliver newer and better IT solutions to its most valued premium asset – its
customers.
Agni Systems Limited holds a number of licenses from BTRC. It holds a nationwide ISP license, a VSAT operator
license, it has a 3.5GHz Frequency allocation for its wireless broadband services, IPTSP license to operate IP
Phones, ICX, IGW and IIG Licenses. These licenses allow Agni Systems Limited to provide a wide variety of
internet connectivity solutions.
BDCOM is present throughout the country, having built its network on 493 Thanas out of 509 of the country.
The company has expansion plans to cover rest of the districts of the country within 2017. BDCOM Online Ltd
utilizes using fiber optic backbone of Banglalink & Fiber@Home as a primary, fiber optic link of Pacific
Bangladesh Telecom Ltd as secondary. BDCOM is also using GP link as a tertiary link to ensure uninterrupted
service.
DCL has been awarded the ISO 9002 certification for its main focus and the 1st and No.1 local brand of
Bangladesh daffodilPC. It has been appointed as the only Hewlett-Packards (HP) authorized Corporate Reseller
and Authorized Service Provider in Bangladesh.
ITCL provides Sales and Support for ATMs, POS terminals, Kiosks, Biometric ATMs, Switching and CMS Solution,
Tailor-made software and IT Infrastructure-Security Solution. It imports ATMs from Wincor Nixdorf (now
Diebold Nixdorf), a leading ATM manufacturer based in Germany. It sells POS terminals from Verifone (USA)
and SAND (China).
Transaction Processing and Maintenance Services are another key business area. ITC provides Transaction
Switching services, ATM & POS Transaction Processing, Online Payment Gateway, Remittance Transaction
Processing, Debit & Credit Card Personalization and Management, Interfacing/Integration and development of
Switching Solutions/Middleware, E-Commerce Solution, Mobile Financial Services Solution, Agent Banking
Solution, Online Tax Payment Solution with cooperation of NBR, Online Passport Fee Collection, Software
Development of catered towards Banks and Financial Institutions, PCI-DSS Certification and Electronic Case
Management Solution in cooperation with Dhaka Metropolitan Police and Chittagong Metropolitan Police
Particulars (2017) (BDT mn) AAMRANET AAMRATECH AGNISYSL BDCOM DAFODILCOM ITC
Property, Plant and Equipment 643.23 153.90 583.28 343.92 120.94 248.84
Capital Work-in-Progress 91.17 0.00 0.00 0.00 0.00 99.18
Intangible Assets 21.40 92.58 34.40 0.00 52.84 717.52
Other Non-Current Assets 9.29 0.00 20.03 3.85 411.84 0.00
Total Non-Current Assets: 765.09 246.48 637.70 347.77 585.62 1,065.54
Inventories 225.37 722.10 23.09 15.82 132.46 328.74
Trade and Others Receivables 127.32 670.37 268.25 142.04 74.69 409.22
Advances, Deposits and Prepayments 179.48 314.71 244.39 12.90 89.31 576.15
Short Term Investments 0.00 0.00 2.07 272.16 0.00 0.00
Cash and Cash Equivalents 39.38 6.85 38.05 40.10 10.24 153.21
Other Current Assets 0.00 0.00 0.00 32.39 0.00 0.00
Total Current Assets: 571.54 1,714.04 575.85 515.41 306.70 1,467.32
Total Assets: 1,336.63 1,960.52 1,213.55 863.18 892.32 2,532.86
Share Capital 380.00 553.69 658.11 443.07 499.12 1,000.50
Share Premium 159.13 502.61 232.57 119.50 0.00 294.58
Retained Earnings 482.30 196.18 101.00 98.64 183.56 101.92
Revaluation Reserve 0.00 0.00 0.00 0.00 0.00 226.19
Other Equity 0.00 0.00 0.00 16.09 0.00 0.00
Total Equity: 1,021.43 1,252.48 991.67 677.30 682.69 1,623.18
Long Term Debt 0.00 130.10 66.07 0.00 0.00 0.00
Deferred Tax Liability 16.25 0.00 8.90 10.94 0.00 77.24
Lease Liabilities 0.00 0.00 0.00 0.00 0.00 0.00
Other non-current Liabilities: 0.00 0.00 0.00 0.00 0.00 25.70
Total Non-Current Liabilities: 16.25 130.10 74.97 10.94 0.00 102.94
Bank Overdraft 0.00 0.00 0.00 0.00 0.00 488.00
Short Term Loans 237.90 282.65 0.00 13.21 144.09 0.00
Trade and others payable 11.96 146.21 0.00 137.29 7.48 40.93
Other Current Liabilities 49.09 149.08 146.91 24.45 58.07 277.81
Total Current Liabilities 298.95 577.94 146.91 174.95 209.64 806.74
Total Liabilities 315.20 708.04 221.88 185.88 209.64 909.68
Total Liabilities + Equity: 1,336.63 1,960.52 1,213.55 863.18 892.32 2,532.86
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