Proposal for Webinar:

Revival Strategies for Hotel Industry Post-Covid 19.

The Indian Hospitality industry is one of the biggest casualties of the Covid-19
outbreak as the demand has declined to an all-time low. Inbound Foreign Tourism has come
to a halt and has limited the scope for quick revival in near future. The current situation in
India is extremely grim, as flights and other modes of public transportation is at complete halt
till 03rd of May 2020 during the current lockdown period. While the pandemic has brought
the hotel sector to its knees, our hope is that the industry will be in recovery mode sooner
than later. This recovery is possible by focusing upon the domestic tourism.

Now more than ever, hotels will need to continue their efforts to quickly adapt to the
rapidly changing business environment, considering the Covid-19 related travel restrictions.

To assist with the same, we are highlighting a few measures that will help the Hotel’s
Front Office, Housekeeping, and Food and Beverage departments –

Date and Time Speaker Deliberations

Day 1 Sh. Prashant Vijeta, 1.Overview of the current situation and associated
Senior Lecturer, issues:
Institute of Hotel a. What is a pandemic? How corona virus became
Management, Kufri, a pandemic?
Shimla b. Measures being adopted at Global level to fight
Covid -19-Sanitization and Safety
c. Measures and general guidelines issued by India for
safeguarding citizens.
d. Himachal Pradesh and the Covid crisis.
e. Prepare and Plan for the Reopening

Day 2 Sh. Prashant Vijeta, 2.Food and Beverage:

Senior Lecturer, a. Adopt Cloud technology-Social distancing and
Institute of Hotel work from home, New HR Policy
Management, Kufri, b. Focus on Millennials
Shimla c. Utilize this time for hotel maintenance and
renovations.
d. Introduce meal delivery options from the restaurants
e. Reconsider existing health and safety techniques,
policies, and procedures.
f. Ensure the accuracy of information on the corona
virus.
g. Introduce contactless dinning and contactless food
preparation.- self service counters
Day 3 Smt. Priya Sharma, 3. Front of House facility:
Senior Lecturer, a. Focus on ancillary revenues.
Institute of Hotel b. Provide services that have traditionally not been
Management, Kufri, part of the hotel’s core offerings.
Shimla c. Follow health and cleanliness guidelines.
 d. Reassure Guests and employees by intensifying
routine maintenance and increasing deep clean
measures – ‘Clinically Clean, rather than Clean’
e. Decisions for opening of multiple front of the house
facilities such as restaurants, bakery shops, Gyms,
etc. be made based on ‘demand outlook’.
f. Aggressive efforts to re-establish connections with
all customer through all available channels.
Day 4 Sh. Prashant Vijeta,
Senior Lecturer, a. Special Experiential packages targeted at ‘locals’.
Institute of Hotel (Go Local plan) and promoting packages for
Management, Kufri, specific target groups such as ‘Staycations’.
Shimla b. Discounts to be creatively packaged, by bundling
services into customized packages & promotions.
c. Offering a flexible cancellation and rebooking
policy.
d. Digital payments to reduce handling and exchange
of cash.
e. Effective digital and social media strategies as a part
of marketing and communication plan.

Batch Size : Maximum 20 no. per session (day) of approx 2 hrs online . The delivery session
will be of 1hr & 15 min. and then interactive session of 45 min. including assessment activity
with Group activity of Multiple choice questions-best suitable answers.

The remuneration for each Day (session) conducted will be Rs. 2000/-.

The session for 1st batch can start from 3rd May 2020 at 11 am and next batch can start from
10th May 2020 .

If any practical demo or video needs to be produced then a charge of 2000/- rs plus Taxi fare
to IHM Kufri and return per video or Demo can be applicable.

Batch of 20 candidates with whatsapp no. and name required for group activity assessment.