Service Guide: Canon U.S.A., Inc. Rev. 0 Technical Support Division March 1999

SERVICE GUIDE
CANON U.S.A., INC. Rev. 0

TECHNICAL SUPPORT DIVISION March 1999
LPDJH5811(5#330/400 Service Guide
IMPORTANT
SPECIFICATIONS AND OTHER INFORMATION CONTAINED

HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE
VALUES OR THOSE FOUND IN ADVERTISING AND OTHER
PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY

SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL
INFORMATION.
LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page i

Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
Canon U.S.A. Homepage: http://www.usa.canon.com
Printed in the United States of America.
Distributed in the United States by Canon U.S.A., Inc.
This service guide is the property of Canon U.S.A., Inc. All rights reserved.
The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used only
by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by any
means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly
permitted herein.
Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless
from and against any claims arising out of Dealer’s possession, use, or misuse of this service guide.
Canon U.S.A., Inc. may, at its sole discretion, modify the information and/or specifications contained in this service guide at any
time without notice.
Canon is a trademark of Canon Inc.

imageRUNNER and NetSpot are trademarks of Canon U.S.A., Inc.
PCL is a registered trademark of Hewlett-Packard Corporation.
Windows is a registered trademark of Microsoft Corporation.
AppleTalk is a registered trademark of Apple Computer, Inc.
IBM is a registered trademark of IBM, Inc.
Adobe and PostScript are registered trademarks of Adobe Systems Inc.
IPX/SPX is a trademark and NetWare is a registered trademark of Novell, Inc.
Novell is a registered trademark of Novell Inc.
UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.
TrueType is a trademark and Macintosh is a registered trademark of Apple Computer, Inc.
All other company names and product names may be trademarks or registered trademarks of their respective owners, and are
hereby acknowledged.
LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page ii

TABLE OF CONTENTS
I. PRODUCT OVERVIEW ....................................................................................................................1
II. DESIGN FEATURES ..........................................................................................................................1

A. Digital Image Processing System ...................................................................................................................... 1
B. NetSpot ........................................................................................................................................................... 1
C. Confidential User Mailboxes............................................................................................................................. 1
D. First Page Processing Feeder............................................................................................................................. 1
E. Continous Run Control...................................................................................................................................... 1
F. Standard Image Server ...................................................................................................................................... 2
G. No-Stacking Duplexing Mechanisms ................................................................................................................ 2
H. Large Paper Sources.......................................................................................................................................... 2
I. Printer Compatibility......................................................................................................................................... 2
J. Finisher-C1........................................................................................................................................................ 2
K. Saddle Finisher-C2............................................................................................................................................ 2
L. Finisher-E1........................................................................................................................................................ 2
M. Configuration Chart........................................................................................................................................... 3
III. SPECIFICATIONS ...........................................................................................................................4
A. imageRUNNER 330/400 Series........................................................................................................................ 4
B. Cassette Feeding Unit-R1.................................................................................................................................. 4
C. Cassette Feeding Unit-S1 .................................................................................................................................. 5
D. Paper Deck-B1 .................................................................................................................................................. 5
E. DADF-A1.......................................................................................................................................................... 5
F. DADF-B1.......................................................................................................................................................... 5
G. Super G3 Fax Board-F1 .................................................................................................................................... 6
H. Finisher-C1/Saddle Finisher-C2 ........................................................................................................................ 7
I. Network Multi-PDL Printer Board-H1 ............................................................................................................. 8
J. Network Printer Board-K1 ................................................................................................................................ 9
IV. SERVICE FEATURES ...................................................................................................................10
A. Serviceability................................................................................................................................................... 10
B. Upgrading........................................................................................................................................................ 10
C. Upgrading Network Multi-PDL Printer Board-H1 and Network Printer Board-K1 ....................................... 12
D. Estimated Installation Time............................................................................................................................. 12
E. Customer Maintenance.................................................................................................................................... 12
F. Consumables ................................................................................................................................................... 12
G. Consumable Parts............................................................................................................................................ 13
H. Paper Deck-B1 Consumable Parts .................................................................................................................. 13
I. DADF-A1 Consumable Parts .......................................................................................................................... 14
J. Finisher-E1 Consumable Parts ........................................................................................................................ 14
K. Saddle Finisher-C2 Consumable Parts ............................................................................................................ 14
L. Finisher-C1 Consumable Parts ........................................................................................................................ 14
M. Periodic Maintenance Items ............................................................................................................................ 15
N. Paper Deck-B1 Periodic Maintenance Items................................................................................................... 15
O. DADF-A1 Periodic Maintenance Items .......................................................................................................... 16
P. Finisher-C1/Saddle Finisher-C1 Periodic Maintenance Items.............................................................................. 16
Q. ADF Periodic Maintenance Items ................................................................................................................... 17
LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page iii

V. SERVICE POLICY ...........................................................................................................................18

A. Customer/Dealer Support................................................................................................................................ 18
B. Technical Support Division............................................................................................................................. 18
C. Systems Support Division ............................................................................................................................... 19
1. Systems Support Division............................................................................................................................ 19
2. Internet/World Wide Web Access................................................................................................................ 19
3. Multi-Line Bulletin Board Systems............................................................................................................... 19
4. Automatic Document Retrieval Systems (Fax Back On Demand) ......................................................................... 20
5. Connectivity Support ................................................................................................................................... 20
D. Recommended Monthly Copy Volume .............................................................................................. ............. 21
E. Warranty Conditions .......................................................................................................... ............................. 21
1. End User Warranty ...................................................................................................................................... 21
2. Warranty Administration Reduction Program (WARP) ................................................................................ 21
F. Dealer Parts Support Program................................................................................................. ........................ 22
VI. SUGGESTED MAINTENANCE RATES.....................................................................................24
A. Suggested Maintenance Agreement Rates....................................................................................................... 24
1. imageRUNNER 330S .................................................................................................................................. 24
2. imageRUNNER 400S .................................................................................................................................. 24
3. imageRUNNER 330E/400E......................................................................................................................... 24
B. Estimated Cost ............................................................................................................... ................................. 25
C. Annual Suggested Maintenance Agreement Rates For Options.............................................................................. 26
D. Data Sheet ....................................................................................................................................................... 27
VII. TRAINING.......................................................................................................................................29
A. Overview......................................................................................................................................................... 29
1. Automatic Certification................................................................................................................................. 29
B. Materials ......................................................................................................................................................... 29
C. Training Summary........................................................................................................................................... 30
D. Training Prerequisites ..................................................................................................................................... 30
1. Training Prerequisites Charts ...................................................................................................................... 30
VIII. SERVICE AUTHORIZATION REQUIREMENTS....................................................................31

A. Authorization Policy ....................................................................................................................................... 31
B. Requirements................................................................................................................................................... 32
IX. APPENDIX ......................................................................................................................................34
A. imageRUNNER 330/400 Product Limited Warranty...................................................................................... 34
B. imageRUNNER 330/400 Product Accessory Limited Warranty .................................................................... 35
C. imageRUNNER 330/400 GPR-2 Drum Unit Limited Warranty ..................................................................... 36
LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page iv

I. Product Overview
The new imageRUNNER 330/400 is a 33/40-ppm multifunction digital copier that is
uniquely designed to drive enhanced levels of productivity for office copying, printing,
faxing, and scanning. The imageRUNNER 330/400 comes standard with duplexing
and can be equipped with a host of optional paper handling and output
accessories. The main unit is a high-speed, high-endurance, digital imaging
system with a full array of network printing capabilities.
II. Design Features
A. Digital Image Processing System

The new Digital Image Processing System (DIPS) will refine the copy
quality of images by smoothing. New copy images produced on the
imageRUNNER 330/400 Series will be 1,200 dpi equivalent x 600 dpi (text
mode or text/photo mode only).
Regardless of the make, model, or transmission mode of the sender’s fax

machine, the received fax images on the imageRUNNER 330/400 will be
clear, due to Hyper Genesis Smoothing. The imageRUNNER 330/400
Series refines the data and will print fine, crisp images (600 dpi x 600 dpi
equivalent, 400 dpi in Ultra-Fine Mode1).
The newly Developed 6 micron fine grain toner and small laser beam spot
produces a clearer and sharper image.
B. NetSpot
NetSpot offers a consistent user interface across all computing platforms
and simplifies the process for installation, configuration, and device
management.
C. Confidential User Mailboxes

Confidential copies or a print job can be placed in a mailbox, which can be
printed out later. The imageRUNNER 330/400 will support up to 100 (00-
99) User Mailboxes. The Printer Board must be installed to use the
Mailbox feature along with 64MB of copier memory.
D. First Page Processing Feeder

This feature allows users to scan the original document from the first
page and then print the documents face down.
E. Continous Run Control

The Continuous Run Control is available on the imageRUNNER 330/400
for Copy/Fax/Print.
1
Actual output quality will differ depending on the data density used by machine that is sending the image.
LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 1

F. Standard Image Server

The imageRUNNER 330S/400S comes with 32MB copier memory as
standard and 64MB standard on the 330E/400E model. All models can
be upgraded to 96MB Total (DIMM’s).
G. No-Stacking Duplexing Mechanisms

The user need not stack sheets in a duplexing unit, enabling an
uninterrupted flow of sheets when making double-sided copies.
H. Large Paper Sources

The imageRUNNER 330/400 comes standard with 2 x 500 front load
cassettes and the stack bypass tray, which holds 50 sheets. When the
optional Cassette Unit-S1 (2 x 500) and the optional 3,500 Paper Deck-D1
are attached, the maximum paper capacity on the imageRUNNER 330/400 is
5,550.
I. Printer Compatibility
With the installation of a Network Multi-PDL Board-H1 or a
Network Printer Board-K1 (accessories), the copier can serve as a
printer in a network environment.
J. Finisher-C1
The Multi-Position Auto Stapler (Finisher-C1) delivers single and multi-
position stapling capability, which enables users to staple with one staple
in the corner of the document, or with two staples in the left hand margin
of the document (book staple).
K. Saddle Finisher-C2
The Saddle Finisher-C2 delivers the same stapling as the Finisher-C1
while also offering saddle stitch and folding functions as standard.
L. Finisher-E1
The Stapler Stacker Finisher comes equipped with one output tray for the
receipt of document output, and can hold 1,000 pages. This tray is
capable of receiving offset output and is ideal for long job runs, and those
applications that require single position stapling.

M. Configuration Chart
Saddle Finisher-C2 Finisher-C1 imageRUNNER 330E Paper Deck-B1*

F24-4702-700 F24-4701-700 F13-6620-SET F24-6315-700
imageRUNNER 400E
F13-6630-SET
imageRUNNER 330S
F13-6632-SET
imageRUNNER 400S
F13-6639-SET
Supplies: Items included in the imageRUNNER 330/400S Copier Box:

Stamp Ink Cartridge F24-3010-000 • Copy Tray
imageRUNNER 330/400 Drum Unit F43-6701-700 • Cover, Lower, Right
imageRUNNER 330/400 Black Toner F42-3201-700 • Cover, Rear, Left
Staple Cartridge-D2 F23-2930-000 • Cover, Front, Left
Staple-E1 F23-5705-000 • Drum Unit
Roll Paper for C.C.P.-A1 SSF-H1200 • imageRUNNER Cassette-M1
• imageRUNNER Cassette-N1
Document Handling Accessories: • Operators Manual
Finisher-E1 F24-2401-000 • Copy Machine Warranty
DADF-A1 F24-3013-000 • Drum Warranty
DADF-B1 F24-1611-000 • Registration Card
Cassette Feeding Unit-R1 F24-8411-700
Cassette Feeding Unit-S1 F24-8421-700
• Installation Check List
Items included in the imageRUNNER 330/400E Copier Box:
Cassette-M1 F32-0911-000
Cassette-N1 F32-0921-000 • Copy Tray
Platen Cover F24-2107-000 • Cover, Lower, Right
Output Indicator Light F24-1810-000 • Cover, Rear, Left
Cabinet F8-DIGI-E1 • Cover, Front, Left
Document Tray-D1 F13-9710-000 • Drum Unit
• imageRUNNER Cassette-M1
Connectivity Accessories: • imageRUNNER Cassette-N1
Network Multi-PDL Printer Board-H1 F61-7106-SET • Operators Manual
Network Printer Board-K1 F61-7126-SET • Copy Machine Warranty
Expansion Board Base Unit-C1 F61-7100-000 • Drum Warranty
Scanning Interface Board-D1 F61-7107-000 • Registration Card
Super G3 Fax Board-F1 F61-7131-000 • Installation Check List
Battery Board-A1 F61-7110-000 • One Touch Key Label
Network Interface Kit-TR4 F61-6558-100 • Modular Label
* Can only be attached to the main unit when equipped with the Cassette
Feeding Unit-S1. • Super G3 Label

III. Specifications
A. imageRUNNER 330/400 Series
Configuration/Type: Desktop/Stationary
Imaging System: Laser Dry Electrostatic Transfer System
Acceptable Originals: Sheets, Books, and 3 Dimensional Items (up to 4.4 lbs./2kg.)
Maximum Document Size: 11”x17” (Ledger)
Maximum Copy Size: 11”x17” (Ledger)
Resolution: Scanning:
• 600 dpi x 600 dpi
Engine:
• 600 dpi x 600 dpi
Enhanced Resolution By Smoothing Technology:
• 1,200 dpi equivalent x 600 dpi
Half Tone: 256 (Continuous Tone)
Paper Feeding: 2 Cassettes
Paper Capacity: 2 x 500 (std. 1050 / Max. 5,550)
2
Acceptable Paper Weights: Cassette: 17 ~ 22 lbs. (64 ~80 g/m )
Bypass: Stack / 50 (20 lb.)
2
Acceptable Paper Weights: Stack Bypass: 16 ~ 32 lbs. (60 ~ 120 g/m )
Duplexing: Standard automatic one pass duplexing
Zoom: 25-800% (In 1% increments)
First Copy Time: Less than 6 seconds
Warm-up Time: 67 seconds or less
Maximum Copy Run: 1 to 999
Dimensions (W x D x H): 27-1/8” x 28-3/8” x 26-3/8”
Installation Space (W x D): 42-1/8” x 28-3/8”
Weight: 214.95 lbs.
Power Supply: 115v, 60Hz-10 amp
Photoconductor: 30 OPC Drum (Estimated Yield: 50,000 copies)
B. Cassette Feeding Unit-R1

Paper Capacity: Cassette / 4 x 500 sheets (20 lb. Bond)
2 3
Paper Size: 11” x 17”, LGL, LTR, LTR-R, STMT, STMT-R
2
Paper Weight: 17 to 20 b. Bond (64 to 80 g/m )
Power Source: Directly from main unit
Dimensions (W x D x H): 23” x 26-1/4” x 20-1/2”
Weight: Approx. 106 lbs.
2
Can be changed by the end user.
3
First drawer will not hold 11” x 17” / A3 paper.

C. Cassette Feeding Unit-S1

Paper Capacity: Cassette / 2 x 500 sheets (20 lb. Bond)
Paper Size: 11” x 17”, LGL, LTR, LTR-R, STMT, STMT-R2 3
2
Paper Weight: 17 to 20 b. Bond (64 to 80 g/m )
Power Source: Directly from main unit
Dimensions (W x D x H): 23” x 26-1/4” x 20-1/2”
Weight: Approx. 88.2 lbs.
D. Paper Deck-B1
Paper Capacity: 3500 sheets
Paper Size: LTR, A4, A5
2
Paper Weight: 64 to 90 g/m
Weight: Approx. 68.3 lb.
Dimensions (H x W x H): 20-1/2” x 12-3/4” x 23”
E. DADF-A1
Paper Capacity: 50 sheets: LTR, LTRR, STMT / 25 sheets: LGL, 11” x 17”
Paper Size: LTR, LTRR, LGL, STMT, 11” x 17”
2
Dimensions (H x W x H): 25-3/8” x 20-1/2” x 5-7/8”
F. DADF-B1
Paper Capacity: 30 sheets: LTR, LTRR, STMT / 25 sheets: LGL, 11” x 17”
Paper Size: LTR, LTRR, LGL, STMT, 11” x 17”
2
Dimensions (H x W x H): 25-3/8” x 20-1/2” x 5-7/8”

G. Super G3 Fax Board-F1

Telephone Line Used: Public Switched Telephone Network (PSTN)
Number of Connected Lines: 1
Maximum Size of Original: 11” x 17” (A3)
Effective Image Size: LTR, LTR-R, LGL, 11” X 17”, STMT, STMT-R
Transmission Time: ECM-MMR Approx. 2.8 second/page (33,600 bps)
Scan Line Density: • Standard: 8 pels/mm x 3.85 lines/mm
• Fine: 8 pels/mm x 7.7 lines/mm (200 dpi x 200 dpi)
• Super Fine: 8 pels/mm x 15.4 lines/mm
• Ultra Fine: 16 pels/mm x 15.4 lines/mm
(400 dpi x 400 dpi/300 dpi x 300 dpi)
200 and 400 dpi prioritized during Direct Sending (No Test print function)
Modem Speed: Fax Mode:
• 33,600 bps
• 14,400 bps
• 12,000 bps
• 9,600 bps
• 7,200 bps
• 4,800 bps
• 2,400 bps
Compression System: MMR, MR, MH, JBIG
Error Correction: ECM (cancellation function available)
Scanning Exposure 3 levels & AE function
Adjustment: (exposure correction in additional functions: 9 tones available)
Halftone: 256 tones, AA (Auto Adjust Mode)
Communication Mode: G3
Memory Capacity: • Standard Image: 32 MB (approximately 640 sheets)
• Optional Image: 32 MB (total 64MB: approximately 1,000 sheets)
• Optional Image: 64 MB (total 96 MB: approximately 1,000 sheets)

H. Finisher-C1/Saddle Finisher-C2
2
Paper Weight: 17-20lb bond (64 to 80gm
Tray capacity:
Tray 1: Non-Collate Mode:
• 300 sheets: STMT, STMTR, LTR
• 150 sheets: LTRR, LGL, 11” x 17”
Collate/Group/Staple-Collate Mode:
• 150 sheets, 30 sets: LTRR/LGL/11” x 17”
• 1,000 sheets: STMT, STMTR, Letter
• 500 sheets: LTRR/LGL/11” x 17”
• 750 sheets, 30 sets: STMT, LTR
• 500 sheets, 30 sets: LTRR/LGL/11” x 17”
• 200 sheets: STMT,STMTR,LTR
• 100 sheets: LTRR/LGL/11"x17"
• 200 sheets, 30 sets: STMT,LTR
• 100 sheets, 30 sets: LTRR/LGL/11"x17"
Interrupt Tray: Non-Collate Mode:
• 50 sheets: STMT/STMTR/LTR
• 30 sheets: LTRR/LGL/11" x 17"
Stapler Unit: • 50 sheets: STMT/LTR
• 30 sheets: LTRR/LGL/11" x 17"
Staple Position: Corner + 2-side positions
Booklet Tray*: • 1 to 5 sheets 25 sets
• 6 to 10 sheets 15 sets
• 11 to 15 sheets 10 sets
*for saddle Finisher only
Saddle Stitcher Unit: 15 Sheets
Power Consumption: 170W
Power Source: From the Main Unit
Dimensions (HxWxD): 41-1/4" x 26-3/8" x 22-7/8"
• 75-1/4 x 28-3/8" ( DADF-A1 attached)
Installation (WxD):
• 71-3/8" x 28-3/8" (DADF-A1 not installed)
Weight: Approx. 99.2 lbs. (45 kg)

I. Network Multi-PDL Printer Board-H1

CPU: MIPS R5000 200MHz RISC Processor
Memory: DIMM 168 Pin, 3.3v, 60ns, Non-Parity
32 MB Standard Expandable to 64 MB via 2 DIMM Slots, system
memory, and buffer memory.
Storage: 2.5” 2.1GB EIDE Hard Disk Drive Standard
4
Continuous Print Speed: 33/40 ppm LTR,(simplex, 1 to N)
Applicable Paper Size: LTR, LGL, COM10, Monarch, DL, C5, Executive, STMT, 11” x 17”, A5,
A4, A3, B4, B5

Supported PDL: PCL 5e and Adobe PostScript 3

Internal Fonts: PS : 136 Fonts – 117 Adobe Type 1 Fonts and 19 True Type Fonts
PCL5 : 46 PCL5e Fonts
Resolution: 600 dpi
Interface Connections: RJ45
10/100 Base T
D-Sub 15
AUI (10 Base5), 10Base2 with external transceiver
(transceiver not included)
IEEE 1284 Bi-Centronics
Network Interface Kit-TR4 (optional)
Token Ring (optional)
Protocol Stacks: Ethernet:
• IPX/SPX: 802.2, 802.3, Ethernet II, SNAP
• TCP/IP: Ethernet II
Token Ring:
• IPX/SPX: 802.2, SNAP
• TCP/IP: Token Ring SNAP
Network OS: Novell Netware v.3.x, v.4.x, v.4.1/NDS

Windows 95/98 Peer To Peer (IPX/SPX, TCP/IP)
Windows NT 4.0 (IPX/SPX, TCP/IP)
Sun OS 4.1.x/Solaris 2.4x – 2.6 (TCP/IP)
Apple System 7.5 or higher (EtherTalk)
Printing Service: • P server: NetWare Networks
• LPD (Line Printer Daemon): TCP/IP
• SMB (Server Message Block): TCP/IP only (will be available on IPX)
Print Controller Technology: • Compression and Decompression
• Resolution Enhancement Technology
• RIP-While-Print
• Continuous Print
• Manage PS print fonts
• Font and Forms downloadable
• Print EPS file direct without application
Others: • Fax Functionality including Halftone support
• Access to Full Finishing Features
• Internet Connectivity
• NetSpot Supported
• Spooling Supported
• Automatic Job Recovery
4
Speed depends on model and print density/dpi needed.

J. Network Printer Board-K1

CPU: RISC MIPS R4700 133Mhz
DIMM 168 Pin, 3.3v, 60ns, Non-Parity
Memory: 32 MB Standard Expandable to 64 MB via 2 DIMM Slots, system
memory, and buffer memory.
Storage: 2.5” 2.1GB EIDE Hard Disk Drive Standard
5
Continuous Print Speed: 33/40 ppm LTR,(simplex, 1 to N)
Applicable Paper Size: LTR, LGL, COM10, Monarch, DL, C5, Executive, STMT, 11” x 17”, A5,
A4, A3, B4, B5
Supported PDL: PCL5e
Fonts: 45 Fonts
Resolution: 600 dpi
Interface Connections: RJ45
10/100 Base T
D-Sub 15
AUI (10 Base5), 10Base2 with external transceiver
(transceiver not included)
IEEE 1284 Bi-Centronics
Network Interface Kit-TR4 (optional)
Token Ring (optional)
Protocol Stacks: Ethernet:
• IPX/SPX: 802.2, 802.3, Ethernet II, SNAP
• TCP/IP: Ethernet II
Token Ring:
• IPX/SPX: 802.2, SNAP
• TCP/IP: Token Ring SNAP
Network OS: Novell Netware v.3.x, v.4.x, v.4.1/NDS
Windows 95/98 Peer To Peer (IPX/SPX, TCP/IP)
Windows NT 4.0 (IPX/SPX, TCP/IP)
Printing Service: • P-Server: NetWare Networks
• LPD (Line Printer Daemon): TCP/IP
• SMB (Server Message Block): TCP/IP only (will be available on IPX)
Print Controller Technology: • Compression and Decompression
• Resolution Enhancement Technology
• RIP-While-Print
• Continuous Print
Others: • Fax Functionality including Halftone support
• Access to Full Finishing Features
• Internet Connectivity
• NetSpot Supported
• Spooling Supported
• Automatic Job Recovery
5
Speed depends on model and print density/dpi needed.

IV. Service Features
A. Serviceability
To ensure machine reliability and copies of the highest quality, Canon
recommends that a Quality Assurance Visit be performed every 60,000
copies. In addition to the QA Procedure, a Q-AIM (Quality Assurance
Interim Maintenance) Procedure should also be performed. A Q-AIM
requires cleaning, checking, and replacing the parts as necessary for
specific areas every 120,000 copies. The frequency of the Quality
Assurance Visits will depend on the following conditions: monthly copy
volume, environment, type of originals copied and customer’s care of the
copier.
QA QA QA QA QA QA
Installation
60K 120K 180K 240K 300K 360K
120k 240k 360k

Q-AIM Q-AIM Q-AIM
B. Upgrading
The Image Processor Printed Circuit Board (PCB) is equipped with three
Double Inline Memory Modules (DIMM’s) with 72 pins. One of them has
memory of 1MB, with DC controller firmware programmed into it. The
other two DIMM’s, one with memory of 1MB and the other with 4MB, has
IP firmware programmed into them. These two are located one on top of
another, 1MB DIMM on the top, and 4MB DIMM’s below.
Note:
The IP PCB is also equipped with the two DRAM’s (Dynamic Random
Access Memory), which also have 72 pins. DIMM’s are labeled with the
information of memory capacity and purpose of the DIMM mentioned on it
to distinguish the difference of the DIMM’s from the DRAM’s.
Though the numbers of pins are the same, the DIMM used for the GP200
Class cannot be used for imageRUNNER 330/400. This is due to the
difference of the pin layout.
A Personal Computer is required when installing upgraded firmware. Use
Bicentronics I/F cable6 as an interface between the personal computer
and the imageRUNNER 330/400 to enable high-speed transmission of the
data. The required time to complete the upgrade is approximately ten
minutes.
6
The following Bicentronics I/F cable is required: One end of the cable should have a TYPE A connector prescribed by IEEE1284
(25 pin, for PC connection). The other end should have a TYPE B connector (38 pin, for copier connection). Cables conforming to
the IEEE1284 are marked “IEEE Std. 1284 compliant”.

B. Upgrading (cont’d)
The recommended specifications for the PC to use for the download are
listed below.
1) CPU: Pentium 133MHz or higher (A Pentium 75MHz proved to

be inadequate)
2) Memory: 16MB or more
3) Empty HD Capacity: 10MB7 of available hard disk space
4) Printer Port: ECP mode must be both supported and selected
Download software will be provided to the dealer via Canon On-line. The
Download software provides a “backup” function of RAM data (service
mode setting, user mode etc.). In addition, if the imageRUNNER 330/400
has the Super G3 Fax Board-F1 installed, the download software provides
a function to backup the customers data stored in the memory (fax
receiver’s name and fax No.). Since this is the customer’s private data,
the following procedures need to be taken for the protection of the privacy
point of view.
1. Prior to conducting the backup, explain the customer with the detail of
the operation, which will be made by technician. Make sure that the
customer understands the purpose and the detail of the backup
operation.
2. After reinstalling the backup of customer data into the machine, delete
the backed up data stored in the technician’s personal computer.
Have the customer confirm that there is no customer data remaining in
the personal computer.
3. Make records of the backup operation made, and have it signed by the
customer.
7
Download tool (software) only. Previous versions of program software, program software of other machine types, etc., depend on
the amount of software to backup (capacity). With the main unit, a separate empty area is needed to house the IP (2MB) and MFC
(4MB).

C. Upgrading Network Multi-PDL Printer Board-H1 and

Network Printer Board-K1
Since the Network Multi-PDL Printer Board-H1 and Network Printer Board-K1
system software requires a large capacity of memory, it will be provided in
the form of a CD-ROM. This upgrade is done in the same way as the
main unit firmware upgrade; by downloading the CD-ROM data from a PC
to the printer extension board’s HDD via a Bicentronics I/F.
D. Estimated Installation Time

Description Estimated Time
imageRUNNER 330/400 35 minutes
Finisher-C1 30 minutes
Saddle Finisher-C2 30 minutes
Finisher-E1 30 minutes
DADF-A1 5 minutes
DADF-B1 20 minutes
Paper Deck-B1 15 minutes
Cassette Feeding Unit-R1 5 minutes
Cassette Feeding Unit-S1 5 minutes
Network Multi-PDL Printer Board-H1 60 minutes
Network Printer Board-K1 60 minutes
Expansion Board Base Unit-C1 20 minutes
Scanning Interface Board-F1 60 minutes
Super G3 Fax Board-F1 60 minutes
Network Interface Kit-TR4 60 minutes
E. Customer Maintenance
No. Item Timing
1 Clean copyboard glass As needed
2 Clean copyboard cover As needed
3 Clean static eliminator As needed
F. Consumables
Product Expected
No. Description 8 Quantity 9 Remarks
Number Yield/Life
1 Photosensitive Drum F43-6701-700 1 55,000 copies
6% line
2 Toner F42-3201-700 1 10,600 copies document,
0.05g/A4/ 1 sheet
8
Subject to change.
9
These are only estimates and are subject to change based on future data.

G. Consumable Parts
8 9
No. Description Part Number Quantity Life (Copies) Remarks
1 Number of actual
Pickup roller FF5-4552-020 2 120,000
copies.
2 Number of actual
Feeding roller FF5-4552-020 2 120,000
copies.
3 Number of actual
Separation roller FF5-4634-020 2 120,000
copies.
Pickup roller Number of actual
4 FB1-8581-000 1 240,000
(stack bypass) copies.
Separation pad Number of actual
5 FC1-9022-030 1 240,000
(stack bypass) copies.
6 Transfer roller FF5-6980-000 1 240,000
7 Separation static
FF5-7246-000 1 240,000
eliminator
8 Scanning lamp FH7-3314-000 1 240,000
9 Pre-exposure lamp FG5-6297-000 1 240,000
10 Developing cylinder FG6-0627-000 1 480,000
11 Fixing upper roller FB5-0289-000 1 240,000
12 Fixing lower roller FB4-2867-000 1 240,000
13 Upper fixing separation
FB1-7075-000 5 240,000
claw
14 Lower fixing separation
FA2-9037-000 2 240,000
claw
15 Fixing web FA3-8908-000 1 160,000
16 Heat-insulating bushing FB1-6823-000 2 240,000
17 Fixing heater (main) FH7-4571-000 1 360,000
18 Fixing heater (sub) FH7-4574-000 1 360,000
19 Thermistor FG6-3881-000 1 240,000
20 Pick-up damper gear RB1-6592-000 1 500,000
21 Internal delivery roller FB4-2901-000 1 240,000
22 Internal delivery sensor
FH7-7394-000 1 500,000
(PS6)
H. Paper Deck-B1 Consumable Parts

8 9
No. Description Part Number Quantity Life (Copies) Remarks
1 Paper deck pick-up roller FB4-2033-000 2 250,000 Actual copies made
2 Paper deck feeding roller FB4-2034-000 2 250,000 Actual copies made
3 Paper deck separation FB2-7777-020 1 250,000 Actual copies made
roller

I. DADF-A1 Consumable Parts

No. Description Part Number 8 Quantity Life (copies)9 Remarks
1 Replace if dirt
Feeding belt FC1-7815-020 1 200,000
cannot be removed.
2 Pick-up roller FF5-5191-000 2 500,000
3 Separation belt
FB3-5702-000 4 500,000
(for bottom pick-up mode)
4 Separation belt
FA5-5427-000 8 500,000
(for top pick-up mode)
5 Feeding roller belt

FB3-5712-000 3 500,000
(for top pick-up mode)
Feeding roller belt
6 (for bottom pick-up FB3-1533-000 8 500,000
mode; large)
Feeding roller belt
7 (for bottom pick-up FB3-5703-000 2 500,000
mode; small)
8 Separation flapper
FF5-5202-000 1 250,000
(rear)
9 Separation flapper
FF5-5181-000 1 250,000
(front)
J. Finisher-E1 Consumable Parts

No. Description Part Number 8 Quantity Life9 Remarks
1 Stapler FB5-0725-000 1 200,000 times
1,000,000
2 Static eliminator FB5-0590-000 1
sheets
1,000,000
3 Returning rubber roller FB5-0635-000 2
sheets
K. Saddle Finisher-C2 Consumable Parts

8 Life
No. Description Part Number Quantity Remarks
(Operations)9
2,000
1 Stitcher FB3-7860-000 2 250,000
operations/cartridge
L. Finisher-C1 Consumable Parts

No. Description Part Number8 Quantity Life9 Remarks
1 Stapler FB4-5390-000 1 500,000 2,000

operations operations/cartridge
2 Feed belt FB4-6656-000 2 2,000,000
copies
3 Paddle FB4-6825-000 4 1,000,000
copies

M. Periodic Maintenance Items

‹:clean ●:replace _:lubricate ✹:adjust ❑:inspect
Every Every Every
Unit Part 60,000 120,000 240,000 Remarks
copies copies copies
Scanner Drive
Assembly
Scanner rail ‹_ Use lubricant.
Optical Pass No. 1 to 3 mirrors For cleaning intervals, use the

‹ hardware counter as a
reference.
Dust-proofing glass ‹
Lens ‹
Scanner reflecting
plate ‹
Document size
sensor ‹
Developing
Assembly
Developing
assembly roll ‹
Feeding
Assembly
Transfer guide ‹ Clean whenever visiting site.
Feeding belt ‹
Feeding assembly
base ‹
Fixing Assembly Fixing inlet guide ‹
Upper separation
claw
‹ ● Clean whenever visiting site.
Lower separation
claw
‹ ● Clean whenever visiting site.
N. Paper Deck-B1 Periodic Maintenance Items

Every Every Every
Unit Part 250,000 500,000 750,000 Remarks
copies copies copies
Pick-up
assembly
Pick-up roller ●
Pick-up/feeding
roller ●
Separation roller ●
Feeding roller, roll ‹

O. DADF-A1 Periodic Maintenance Items

Every 100,000 Every 200,000
Ref. Parts Remarks
copies copies
1. Delivery/reversing roller ‹ Replace if dirt cannot be

removed.
2. Registration roller ‹
3. Registration paper sensor (S3) ‹
4.
Separation belt
(pick-up assembly) ‹
Every 100,000 copies or 6
5.
Separation flapper
(rear, front) ‹ months, whichever comes
first.
6.
Feeding roller
7.
Original tray paper sensor
(S1) ‹
8.
Delivery roller
(for top separation mode) ‹
9.
Pick-up roller
10. Feeding belt ‹
11.
Delivery roller
(for bottom pick-up mode) ‹
12. Stamp cartridge ●❑ Replace if fuzzy.
13.
Copyboard glass retainer
(right) ‹
14. Copyboard glass ‹
Every 100,000 copies or 6
15. Pre-separation guide ‹ months, whichever comes
first.
16. Virtual size plate ‹
P. Finisher-C1/Saddle Finisher-C1 Periodic Maintenance Items

Item Interval Work Remarks
Feeding belt
Copier’s minimum servicing interval Cleaning Use moist cloth
Paddle

Q. ADF Periodic Maintenance Items

Location Every 100,000 copies or Every 200,000 copies Remarks
Every six months10, 11 or Every Year 10, 11
Copyboard glass ‹
Document Feed Belt ‹
Second-last sheet detector ‹
Separation sensor ‹
Skew sensor ‹
Register roller front sensor ‹
Register roller rear sensor ‹
Reversing sensor ‹
Manual register roller sensor ‹
Feed roller ‹
Feed roller ‹
Separation belt ‹
Extraction roller ‹
Register roller ‹
Reversing roller A ‹
Manual roller ‹
Delivery roller ‹
10
The number of copies is the total of sheets actually used.
11
The number of sheets actually used can be confirmed with the copier’s service mode

V. Service Policy
A. Customer/Dealer Support
The customer/dealer support for the imageRUNNER 330/400 is listed below:
Inquiries Origin Supported by
General - Product Dealers System Support Division
Information, Installation Technical Support Center
Information, Network 1-800-528-2830
Assistance 9am to 6pm Eastern Time
Hardware - accessories and Dealers Regional technical support
connectivity devices
Software - required to Dealers Systems Support Division
operate the system (SSD) System Engineers
through Technical Support
Center/System Engineer at
Dealership
Product Information/ Dealers SSD Fax Back System
Troubleshooting information 1-516-328-4282
Product Information/Print Customers/Dealers Canon World Wide Web
Drivers Site:
(http://www.usa.canon.com/)
Go to Software Center at
this site; SSD Bulletin Board
System 1-516-328-5898
Product & Technical Dealers Canon On-line
Information
B. Technical Support Division

1. Regional Technical Support Offices
The regional Technical Support Office will provide hardware and
connectivity hardware support to dealers on the operation of the
imageRUNNER 330/400.
2. Canon On-line12
Canon On-line is the on-line service developed to communicate and
distribute information to Canon’s network of dealers through electronic
means. Using Canon On-line, dealers can access the library in which the
technical publications and service guides are available as electronic data.
12
During the first quarter of 1999, Canon will be introducing the new and improved Canon On-line through the Internet. Further
details and information forthcoming.

C. Systems Support Division

1. Systems Support Division
The Systems Support Division (SSD) has been established
specifically to support the dealer effort in the connectivity and
system network areas. SSD is the connectivity answer source for
Canon ISG Dealers.
1.1. Technical Support Center
The Systems Support Division Technical Support Center will
provide software support for the imageRUNNER 330/400 to
dealers. The Technical Support Center support may cover
areas such as:
• interfacing
• connectivity issues
• product functionality
• technical questions
• product information
The Technical Support Center telephone number is; 1-800-528-2830,
hours are 9 AM to 6 PM (EST).
2. Internet/World Wide Web Access

The Canon Website is at http://www.usa.canon.com. Along with
the latest product information, dealers will have access to the
Software Center. The Center provides a wide range of specific
product documentation, printer drivers and utilities, and detailed
technical bulletins. Available 24 hours a day, 7 days a week.
3. Multi-Line Bulletin Board Systems
Allows multiple user access, to upload or download the latest
printer driver and utilities, as well as technical information via your
computer. Call 1-516-328-5898. Modem setting 8/N/1, up to
28800 baud rate. Available 24 hours a day, 7 days a week.

4. Automatic Document Retrieval Systems (Fax Back On Demand)

A Fax Back (Automatic Document Retrieval System) System is an
automated way for customers to obtain information directly from a
company. The customer calls an automated telephone system,
makes menu choices as to the information they want, and inputs
their fax number. The requested information is then faxed to the
customer. This alternate avenue of support can provide vital
information (such as product specifications and answers to
common technical questions) automatically received via fax, call
1-516-328-4282. Available 24 hours a day, 7 days a week.
5. Connectivity Support
The Canon Connectivity escalation procedure is diagrammed
below. This same procedure will be utilized for the support of the
imageRUNNER.
Canon Connectivity Support
Systems Support Division

Customer Product Information - Software Installation - Network Assistance
Technical Support Center

Service Request or 1-800-528-2830
Software / Connectivity Inquiry
Fax Back System Bulletin Board System
Dealership 1-516-328-4282 1-516-328-5898
WWW - Software Center

System Canon USA http:// www.usa.canon.com
Engineer Regional
Office
Technical Support Division
Hardware Support
Service SSD
System Systems & Communications
Engineer Connectivity hardware Canon On-Line
Technical Publications and
Technical Support Service Guides
Technical Hardware and Accessories
Support

D. Recommended Monthly Copy Volume

The suggested maximum monthly copy volume:
• imageRUNNER 330 120,000 copies/prints
• imageRUNNER 400 150,000 copies/prints
The optimum performance range is:
• imageRUNNER 330 5,000 – 40,000 copies/prints
• imageRUNNER 400 10,000 – 50,000 copies/prints
E. Warranty Conditions
For detailed end-user warranty information, please refer to the warranty
cards located in the Appendix.
1. End User Warranty

imageRUNNER 330/400 Product Warranty (end-user)
• 100,000 copies or 90 days, whichever comes first.
imageRUNNER 330/400 Product Accessory Limited Warranty
(end-user)
• 90 days after delivery
imageRUNNER 330/400 GPR-2 Drum Warranty (end-user)
Full Credit: 12,000 copies or 30 days from the date of

original purchase, whichever comes first.
Prorated credit: 44,000 or 1 year from the date of original
purchase, whichever comes first.
2. Warranty Administration Reduction Program (WARP)
Dealers purchasing an imageRUNNER 330/400 copier and drum
will receive WARP credit during the month following their purchase.
The credit will cover the dealer’s cost for defective parts with a
dealer cost under $300 replaced during the term of the end-user
warranty. Defective drums and defective parts with a dealer cost
over $300 that were replaced during the term of the end-user
warranty should be returned along with all applicable
documentation to Canon USA, Inc. for processing. Any questions
on this program can be answered by your Canon Regional Field
Technical Specialist (FTS) or Regional Service Manager.

F. Dealer Parts Support Program

To help dealers hold down their cost of service, Canon U.S.A., Inc. has
assembled a “Parts Support Program." The dealer wholesale purchase price
of each Network Multi-PDL Printer Board-H1 and Network Printer Board-K1
includes, at no additional charge to the dealer, free replacement of the
part if found to be defective during the first year following installation by
the dealer.
When a replacement part is required, a representative from your

dealership can contact the Warranty Control Section in Lake Success at
1-516-328-5742. The Canon representative will request some essential
information, about the service call, as well as the desired shipping method
for the requested part.
Canon U.S.A., Inc. will provide standard service at no charge; any

requested upgrade in delivery service, will be charged to your
dealership.
The requested part will be shipped on the same day the order was
received, and will be accompanied by an information kit that should be
used when returning the defective part. The defective part, the
information kit, and a service log for the copier should be returned within
30 days. Otherwise, your dealership will be charged the dealer cost of the
part. Returned parts that were damaged due to mishandling at the
dealership, will be charged back at “dealer cost”. Examples of
mishandling include physical damage due to the improper storage,
inappropriate use of tools, or installation procedure.
When calling to request a replacement part, be prepared to provide us

with following information:
• Dealer code and shipping address
• The first and last name of the person receiving the part
• Canon part number of the part, description, model
• Network Multi-PDL Printer Board-H1 installation date
• Network Printer Board-K1 installation date
• Network Multi-PDL Printer Board-H1 serial number (SN-xxxxxx)
• Network Printer Board-K1 serial number (SN-xxxxxx)
• Specific problem the defective part is exhibiting (including any error
codes displayed)
• Method of shipment for the replacement part.

F. Dealer Parts Support Program (cont’d)

The information kit will contain:
• An instruction sheet, green-tag, (with all information pre-completed
during phone conversation)
• Return address label
Please note:
All imageRUNNER 330/400 Printer Board replacement requests before 4:00
PM (Eastern Standard Time) should be directed to the Warranty Control
Section at Lake Success 1-516-328-5742. After 4:00 PM (Eastern Standard
Time) all imageRUNNER 330/400 Printer Board replacement requests,
should be directed to the Drum Return Center at Irvine 1-714-753-4147.
To provide the most accurate and current information, the list of available
items from the imageRUNNER 330/400 Printer Board Support Program will
be available via Canon On-Line. This allows your dealership to view or
download, the most recent imageRUNNER 330/400 Printer Board Support
Program list. Included on the list will be; Canon part number, description,
and repair pricing for out-of-warranty imageRUNNER 330/400 Printer
Board.

VI. Suggested Maintenance Rates

The following is a detailed description of the suggested maintenance
agreement and the estimated service cost for the imageRUNNER 330/400:
THE MAINTENANCE AGREEMENT RATE IS OFFERED AS A

SUGGESTION ONLY. CANON DOES NOT REPRESENT OR WARRANT
THAT AN AUTHORIZED DEALER WILL OPERATE AT ANY LEVEL OF
PROFITABILITY. IN SETTING MAINTENANCE AGREEMENT RATES,
THE DEALER SHOULD CONSIDER VARIABLES AFFECTING THE
RATES, INCLUDING THE COSTS INCURRED BY THE PARTICULAR
DEALER.
A. Suggested Maintenance Agreement Rates

The following maintenance agreement rates include all service visits,
drums and replacement parts except toner. These agreement rates are
calculated from the average of total costs for three years and the
dealership profit ratio (see the Data Sheet).
1. imageRUNNER 330S
Monthly Copy Volume 10,000 20,000
range copies per month copies per month
Annual Charge $1,350.00 $2,500.00
Monthly Charge $123.00 $230.00
Overage per copy
(copies made in excess of $0.0113/copy $0.0110/copy
contract monthly volume)
2. imageRUNNER 400S
Monthly Copy Volume 15,000 35,000
range copies per month copies per month
Annual Charge $2,135.00 $4,080.00
Monthly Charge $195.00 $374.00
Overage per copy
(copies made in excess of $0.0093/copy $0.0088/copy
contract monthly volume)
3. imageRUNNER 330E/400E
The imageRUNNER 330E/400E comes standard with the
Expansion Board Base Unit-C1, Super G3 Fax Board-F1, and
Network Multi-PDL Printer Board-H1. The Suggested Maintenance
Rate for the imageRUNNER 330E/400E will be the total of the
Suggested Maintenance Rate for the imageRUNNER 330S/400S,
Expansion Board Base Unit-C1, Super G3 Fax Board Unit-F1, and
Network Multi-PDL Printer Board-H1. For the Optional Accessories,
refer to the Annual Suggested Maintenance Rate on Page 26 of this
Service Guide.

B. Estimated Cost
The charts shown below present the estimated expenses (parts and labor)
for maintaining ONE copier over a three-year period at 10,000 and 20,000
copies per month (120,000 and 240,000 copies/year respectively) for the
imageRUNNER 330S and 15,000 and 35,000 copies per month (180,000
and 420,000 copies/year respectively) for the imageRUNNER 400S. Parts and
labor cost are based on regularly scheduled Quality Assurance visits in
addition to emergency visits. Estimated parts expense will vary according
to parts usage. The estimated labor rate reflects a 5% annual increase.
1. imageRUNNER 330S
10,000 copies/month
Total 3 YRS
First Year Second Year Third Year
(3 YRS.) (AVG.)
Estimated
$101.62 $113.88 $213.46 $428.95 $142.98
Parts Cost
Estimated
$190.00 $190.00 $190.00 $570.00 $190.00
Drum Cost
Estimated
$436.87 $458.71 $481.65 $1,377.22 $459.07
Labor Cost
Total $728.48 $762.59 $885.10 $2,376.17 $792.06
20,000 copies/month
Total 3 YRS
(3 YRS.) (AVG.)
Estimated
$224.82 $375.10 $372.29 $972.00 $324.07
Parts Cost
Estimated
$380.00 $380.00 $475.00 $1,235.00 $411.67
Drum Cost
Estimated
$726.73 $763.06 $801.22 $2,291.01 $763.67
Labor Cost
Total $1,331.54 $1,518.16 $1,648.50 $4,498.21 $1,499.40

B. Estimated Cost (cont’d)

2. imageRUNNER 400S
15,000 copies/month
Total 3 YRS
(3 YRS.) (AVG.)
Estimated
$168.18 $267.76 $354.09 $790.03 $263.34
Parts Cost
Estimated
$285.00 $285.00 $285.00 $855.00 $285.00
Drum Cost
Estimated
$595.11 $624.86 $656.11 $1,876.08 $625.36
Labor Cost
Total $1,048.29 $1,177.63 $1,295.20 $3,521.11 $1,173.70
35,000 copies/month
Total 3 YRS
(3 YRS.) (AVG.)
Estimated
$571.26 $718.73 $715.50 $2,005.48 $668.49
Parts Cost
Estimated
$665.00 $760.00 $665.00 $2,090.00 $696.67
Drum Cost
Estimated
$1,015.48 $1,066.26 $1,119.57 $3,201.32 $1,067.11
Labor Cost
Total $2,251.74 $2,544.99 $2,500.07 $7,296.80 $2,432.27
C. Annual Suggested Maintenance Agreement Rates For Options

Description Annual Fee
Multi-PDL Printer Board-H1 First Year: $85.00
Second Year and beyond: $230.00
Printer Board-K1 First Year: $80.00
Second Year and beyond: $210.00
Scanning Interface Board-D1 $65.00
Super G3 Fax Board-F1 $50.00
Expansion Board Base Unit-C1 $15.00
Network Interface Kit-TR4 $30.00
DADF-A1 $95.00
DADF-B1 $65.00
Saddle Finisher-C2 $180.00
Finisher-C1 $125.00
Finisher-E1 $60.00
Paper deck-B1 $110.00
Cassette Feeding Unit-R1 $100.00
Cassette Feeding Unit-S1 $72.00

D. Data Sheet
BY REFERRING TO THE INFORMATION SET FORTH IN THE DATA
SHEET BELOW, AND BY USING ITS OWN DATA TO CALCULATE THE
COST OF LABOR, A DEALER MAY ADJUST THE SUGGESTED
MAINTENANCE AGREEMENT RATES TO REFLECT ITS SPECIFIC COSTS
AND NEEDS.
1. imageRUNNER 330S
Copy Volume (Copies/Month) 10,000 20,000
Total Visit Ratio (Visits/Month) 0.520 0.865
Travel Time (Minutes/Visit) 30.00 30.00
Working Time (Minutes/Visit) 75.00 75.00
Estimated Technician's Annual Working Hours
1,615 1,615
[Hours/Year]
Estimated # of Machines a dedicated technician can
147.89 88.90
handle. [Machines/Tech.]
Estimated Annual Salary [Per Year] 29,367 29,367
Ver. Head Ratio (Service Div. Only) 2.20 2.20
Estimated Dealer's Profit Ratio
41.33% 40.02%
(based on Annual M/A Rates)
2. imageRUNNER 400S
Copy Volume (Copies/Month) 15,000 35,000
Total Visit Ratio (Visits/Month) 0.708 1.209
Travel Time (Minutes/Visit) 30.00 30.00
Working Time (Minutes/Visit) 75.00 75.00
Estimated Technician's Annual Working Hours
1,615 1,615
[Hours/Year]
Estimated # of Machines a dedicated technician can
108.56 63.62
handle. [Machines/Tech.]
Estimated Annual Salary [Per Year] 29,367 29,367
Ver. Head Ratio (Service Div. Only) 2.20 2.20
Estimated Dealer's Profit Ratio
45.03% 40.39%
(based on Annual M/A Rates)

D. Data Sheet (cont’d)
IMPORTANT:
SERVICE PERFORMANCE DATA, SUCH AS WORKING TIME AND
VISIT RATIO SHOWN ABOVE, REPRESENTS THE AVERAGE FOR A
THREE-YEAR PERIOD. PERFORMANCE DATA FOR THE FIRST YEAR
(FROM THE THREE-YEAR AVERAGE) MAY FALL BELOW
ESTABLISHED TARGETS. THIS MAY BE THE RESULT OF THE
TECHNICIAN’S UNFAMILIARITY WITH THE SERVICE REQUIREMENTS
OF THE imageRUNNER 330/400 DURING THE FIRST YEAR OF
SERVICE.
THESE PERFORMANCE TARGETS ARE BASED ON ADHERENCE TO

CANON'S PUBLISHED SERVICE PROCEDURES AND THE USE OF
GENUINE CANON PARTS.
QUALITY ASSURANCE (QA) VISITS MUST BE PERFORMED AT THE

RECOMMENDED INTERVALS. FAILURE TO DO SO COULD RESULT
IN SERVICE NEEDS IN EXCESS OF THESE ANTICIPATED LEVELS.

VII. Training
A. Overview
Training Certification on the imageRUNNER 330/400 is administered as follows:
1. Automatic Certification
Because of the technical similarities between the GP200 and
imageRUNNER 330/400, technicians who are certified to service
the GP200 do not require additional training and will be
automatically authorized to service the imageRUNNER 330/400.
Technicians who are responsible for servicing the GP200 copiers
may purchase the imageRUNNER 330/400 Service Manual,
Service Handbook and Parts Catalog by placing an order with the
Parts Order Desk at 1-732-521-7230.
B. Materials
Model/Accessory Item Part Number
imageRUNNER 330/400 Service Manual DU7-1102-000
imageRUNNER 330/400 Parts Catalog DU7-3102-000
imageRUNNER 330/400 Service Handbook DU7-2114-000
imageRUNNER 330/400 CD-ROM of: DU7-C002-00Z
• imageRUNNER 330/400
Service Manual
• imageRUNNER 330/400
Service Handbook
• Finisher-E1 Service Manual
• DADF-A1 Service Manual
• Finisher-C1/Saddle Finisher-C2
Service Manual
Multi Output Tray 12 Parts Catalog FY8-31CK-020
Cassette Feeding Unit-L1/M1/R1/S1 Parts Catalog FY8-31CL-010
DADF-A1 Service Manual FY8-13FW-000
DADF-A1 Parts Catalog FY8-31CF-010
DADF-B1 Service Manual FY8-13G6-000
DADF-B1 Parts Catalog FY8-31E5-000
Finisher-E1 Service Manual FY8-13FU-000
Finisher-E1 Parts Catalog FY8-31E4-000
Finisher-C1
Parts Catalog FY8-31DQ-000
Saddle Finisher-C2
Finisher-C1
Service Manual FY8-13F6-000
Saddle Finisher-C2
Super G3 Fax Board F1 Service Manual FY8-13FG-000*
* Available May, 1999

C. Training Summary
Technicians who do not qualify for automatic certification can be trained
and certified through the GP200 Service Training Program. This is an In-
house program.
There will be a supplementary program to help technicians become
familiar with the imageRUNNER 330/400. Canon U.S.A. recommends
completion of this program, which will be available in the spring of 1999, on
Canon On-line.
D. Training Prerequisites
To be eligible to service the imageRUNNER 330/400 the technician must
have GP200 Certification.
1. Training Prerequisites Charts
Please refer to the charts below for training prerequisites.
a) For technicians without previous GP/imageRUNNER
experience:
GP200 5-Day
Training
QUEST
(strongly recommended)
Canon Authorized Copier

(In-House, TTP, or Self-Paced; excluding PC or CJ)
(strongly recommended)
Other Manufacturers'
New Technicians Copier Technicians (30 cpm or higher)
(no copier experience) (proof of authorization required)
b) For technicians already GP55/30 certified:
GP200 Self-Paced
Service Training Program
(DU8-9108-000)
GP55/30 Trained Technicians

VIII. Service Authorization Requirements
A. Authorization Policy
In order to become authorized and maintain your authorization to service
the imageRUNNER 330/400, each dealer location must employ a
sufficient number of technicians appropriate for the number of machines
serviced by the location. The minimum number of technicians is one.
Failure to maintain an adequate number of technicians can cause
cancellation of the location’s authorized status. As a result of being
authorized, the location is ultimately responsible for the service provided
for units that are placed by personnel working out of that authorized
location.
Canon strongly recommends that each dealership location should also
have at least one System Engineer13 (SE) to aid the technicians in the
field to properly support a customer’s imageRUNNER 330/400 System
with computers and computer networks,
For a Canon copier dealership, a System Engineer working with Canon
connectivity products would have the following basic job functions:
• Systems integration (pre-sale and post-sale)
• Installation
• Education of customers and dealership personnel
• Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE have
strong computer skills and a “working knowledge” in the following areas
(listed in order of importance):
• The major computer platforms (IBM compatible and Macintosh)
• Computer hardware (including cabling)
• Computer software (including drivers)
• Operating systems (DOS, Windows 95, and System 7)
• Novell networks:
− Networking (Windows NT)
− Networking (IPX/SPX, TCP/IP)
• Printing
• Scanning
13
A System Engineer (SE) is a “professional title often used by hardware vendors for individuals who perform systems related
tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.”

A. Authorization Policy (cont’d)

In addition, computer skills and “working knowledge” in the following areas may
also be helpful:
• Other computer platforms (mainframe and UNIX)
• Networking (Token Ring)
• Basic electronics
Possible backgrounds, (listed in preferred order), of a successful Canon
dealership SE are:
• Novell CNA or CNE certification / Microsoft MCSE

• Canon copier service technician with two years of experience
centered on connectivity products.
A degree in computer science or engineering, or a computer technician with two
years of experience in the above areas.
B. Requirements
Dealer customer service will offer each customer who has acquired a
Canon product distributed pursuant to this Agreement:
• Loaner equipment or alternate means to produce copies during
periods of extended downtime at no additional charge.
• Periodic on-site preventive maintenance.
To restore equipment to full and complete operating status as quickly as
possible, Dealer customer service will offer to each customer who has
acquired a Canon product distributed pursuant to this Agreement:
• Four- (4) business hour guaranteed response time.
• Availability of spare parts at the customer site on next business day.
• Notification to customer as to when Dealer technician will arrive
at customers’ site and when parts will be delivered.
In accordance with Canon USA’s published escalation procedures for
resolution of service problems, Dealer shall:
• Contact Canon USA Technical Support Center for assistance
for any recurring problem for which a Dealer has attempted to
repair two (2) times without finding a solution.
• Pay Canon USA’s published rates and related expenses (e.g.
parts, labor and travel) in cases where a Canon technical
specialist is dispatched to repair a customer’s machine if the
solution had previously been communicated (i) to Dealer by the
Technical Support Center or (ii) to all Dealers via Canon On-line.

B. Requirements (cont’d)
Dealer agrees to maintain the following information for any disclosure to
Canon USA upon request:
• A complete and up-to-date service log for each customer’s
machine.
• A complete and up-to-date record of product training for each
Dealer service technician.

IX. Appendix
A. imageRUNNER 330/400 Product Limited Warranty

Canon U.S.A., Inc. (“Canon USA”) warrants this Canon imageRUNNER 330/400 Product (the “Product”) to be free from defects in
workmanship and materials under normal use and service for a period of 90 days after delivery to the purchaser or 100,000 copies,
whichever comes first, except as to the photo-receptor drum (for which a separate warranty is given). During such warranty period,
Canon USA shall replace, without charge, any defective part other than the following consumable items, parts and materials: paper
and chemicals (such as developer, toner, etc.) as to which there shall be no warranty or replacement. Warranty replacement shall
not extend the original warranty period of the Product.
This warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software,
as to which items Canon USA shall have no responsibility. This warranty does not cover any Canon imageRUNNER Product
Accessory or Canon GPR-2 Drum Unit, for which separate warranties apply.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR
PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE,
GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA. NO
WARRANTY IS GIVEN ON ANY USED PRODUCT OTHER THAN AS SPECIFICALLY SET FORTH BY CANON USA ON THE
FACE OF THE PURCHASE ORDER.
This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling,
alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating instructions or maintenance
and environmental conditions prescribed in Canon USA’s operator’s manual, (c) installation or repair by other than service
representatives qualified by Canon USA and acting in accordance with Canon USA’s service bulletins, (d) use of supplies or parts
(other than those distributed by Canon USA) which damage the Product or cause abnormally frequent service calls or service
problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the
Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to
any Product on which the original identification marks or serial numbers have been defaced, removed, or altered.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE
DISKETTES OR CD-ROM’S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,
DISTRIBUTED WITH THE PRODUCT IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY
WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT
DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON
USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE
AGREEMENT.
CANON USA SHALL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED BY CANON
USA’S NEGLIGENCE), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF
THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER IN
AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE.
WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR
INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE USE, MISUSE, OR
INABILITY TO USE ANY PRODUCT SOLD BY CANON USA NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA.
THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND
STATES SUCH PURCHASER’S EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
Defective parts must be returned to Canon USA with all necessary documentation.
THIS WARRANTY APPLIES TO imageRUNNER 330/400 PRODUCTS PURCHASED AND USED IN THE U.S.A. ONLY.
CANON U.S.A., INC.

One Canon Plaza
Lake Success, New York 11042-1113
Canon is a registered trademark of Canon Inc.
FA7-1685-010

B. imageRUNNER 330/400 Product Accessory Limited

Warranty
Canon U.S.A. Inc. (“Canon USA”) warrants this Canon imageRUNNER Product Accessory (the “Accessory”) to the Canon
imageRUNNER Product (the “Product“) to be free from defects in workmanship and materials under normal use and service for a
period of 90 days after delivery to the original purchaser. During such warranty period, Canon USA shall, in its sole discretion and
without charge, exchange any defective parts for new or comparable rebuilt parts or exchange any defective Accessory for a new or
comparable used Accessory. This warranty does not cover consumable items as to which there shall be no warranty or
replacement. Warranty exchange or replacement shall not extend the original warranty period of the Accessory.
This warranty covers the Accessory only when it is attached to an imageRUNNER in the manner specified in Canon USA’s
literature.
This warranty shall only apply if the Accessory is used in conjunction with compatible computers, peripheral equipment and
software, as to which items Canon USA shall have no responsibility.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES
REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF
THE ACCESSORY. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON,
FIRM OR CORPORATION WITH RESPECT TO THE ACCESSORY SHALL BIND CANON USA. NO WARRANTY IS GIVEN ON ANY
USED ACCESSORY.
This warranty shall be void and of no force and effect if the Accessory is damaged as a result of (a) abuse, neglect, mishandling,
alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating instructions or maintenance
and environmental conditions prescribed in Canon USA’s operator’s manual, (c) installation or repair by other than service
representatives qualified by Canon USA and acting in accordance with Canon USA’s service bulletins, (d) use of supplies or parts
(other than those distributed by Canon USA) which damage the Accessory or cause abnormally frequent service calls or service
problems, or (e) use of the Accessory with non-compatible computers, peripheral equipment or software, including the use of the
Accessory in any system configuration not recommended in any manual distributed with the Accessory. Nor does this warranty
extend to any Accessory on which the original identification marks or serial numbers have been defaced, removed or altered.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE ACCESSORY OR CONTAINED ON THE SOFTWARE DISKETTES
OR CD-ROM’S ENCLOSED WITH, OR ACCOMPANYING, THE ACCESSORY), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH
THE ACCESSORY IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH
SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH,
INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT
RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT.
CANON USA SHALL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS SOLELY CAUSED BY CANON
USA’S NEGLIGENCE), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES
FOR SUBSTITUTE EQUIPMENT OR SERVICES, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA OR ANY OTHER SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE ACCESSORY OR ANY
COMPONENT THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE
GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE ACCESSORY SOLD BY CANON USA AND CAUSING THE ALLEGED
DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR
INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE USE, MISUSE, OR INABILITY TO
USE ANY ACCESSORY SOLD BY CANON USA NOT CAUSED DIRECTLY AND SOLELY BY THE NEGLIGENCE OF CANON USA.
THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE ACCESSORY AND
Defective parts must be returned to Canon USA with all necessary documentation.
THIS WARRANTY APPLIES TO imageRUNNER 600 ACCESSORIES PURCHASED AND USED

IN THE U.S.A. ONLY.
CANON U.S.A., INC.

One Canon Plaza

FA7-1716-010

C. imageRUNNER 330/400 GPR-2 Drum Unit Limited Warranty

Canon U.S.A., Inc. (“Canon USA”) warrants the photo-receptor Drum Unit (the “Drum Unit”) for the Canon imageRUNNER 330/400
Product (the “Product“) to be free from defects in workmanship and materials under normal use and service other than exterior
defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the purchaser of this Drum Unit or use of it to
make 12,000 copies, whichever comes first. If the Drum Unit proves to be defective within this warranty period, Canon USA shall
replace the Drum Unit without charge or, at Canon USA’s option, issue credit.
Following the expiration of the 30-day warranty period, and continuing for a period of ONE YEAR after delivery to the purchaser of
this Drum Unit or use of it to make 44,000 copies, whichever comes first, Canon USA shall provide a credit to the purchaser toward
a replacement Drum Unit, if the Drum Unit in this Product fails to operate under normal use and service by reason of any defect in
workmanship and materials other than exterior defects, such as nicks, scratches or dents. “Such credit” shall be a percentage
obtained by dividing by 44,000 the difference between 44,000 and the number of copies obtained with the use of the present Drum
Unit.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR
PERFORMANCE OF THE Drum Unit. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE,
GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE Drum Unit SHALL BIND CANON USA. NO
WARRANTY IS GIVEN ON ANY USED Drum Unit.
This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of (a) neglect, alteration of the
Product (including the Drum Unit and product accessories), electric current fluctuation, exposure to light, or accident, (b) improper
use, including failure to follow operating, maintenance and environmental conditions prescribed in Canon USA’s operator’s manual,
(c) installation or repair by other than service representatives qualified by Canon USA and acting in accordance with Canon USA’s
service bulletins, or (d) use of supplies or parts (other than those distributed by Canon USA) which damage the Drum Unit or cause
abnormally frequent service calls or service problems, nor does this warranty extend to any Drum Unit on which the original
identification marks or serial numbers have been defaced, removed, or altered.
CANON USA SHALL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED BY CANON
USA’S NEGLIGENCE), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE Drum Unit, REGARDLESS OF
THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER IN
AMOUNT THAN THE PURCHASE PRICE OF THE Drum Unit SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE.
WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR
INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE USE, MISUSE, OR
INABILITY TO USE ANY Drum Unit SOLD BY CANON USA NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA.
THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE Drum Unit AND
Credit adjustments will be based on the sale price of the Drum Unit, and will be pro-rated on the copies made as indicated by the
service report submitted by the Canon USA Authorized Service Representative. The defective Drum Unit must be returned to
Canon USA, freight prepaid, in the original packaging with all necessary documentation (machine log or other documents as
required from time to time) to receive credit or replacement Drum Unit.
EXAMPLE OF CREDIT
Drum Unit inoperative after 22,000 copies in less than ONE YEAR of use.
Calculation of the credit for a defective Drum Unit may be illustrated by the following example:
44,000 - 22,000 22,000 = 50% credit

44,000 = 44,000
THIS WARRANTY APPLIES TO Drum Unit SOLD AND USED IN THE U.S.A. ONLY.
CANON U.S.A., INC.

One Canon Plaza

FA7-1687-010

Service Guide: Canon U.S.A., Inc. Rev. 0 Technical Support Division March 1999

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SERVICE GUIDE

CANON U.S.A., INC. Rev. 0

SPECIFICATIONS AND OTHER INFORMATION CONTAINED

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page i

Canon U.S.A. Homepage: http://www.usa.canon.com

Printed in the United States of America.

Distributed in the United States by Canon U.S.A., Inc.

Canon is a trademark of Canon Inc.

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page ii

II. DESIGN FEATURES ..........................................................................................................................1

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page iii

V. SERVICE POLICY ...........................................................................................................................18

VIII. SERVICE AUTHORIZATION REQUIREMENTS....................................................................31

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page iv

A. Digital Image Processing System

Regardless of the make, model, or transmission mode of the sender’s fax

C. Confidential User Mailboxes

D. First Page Processing Feeder

E. Continous Run Control

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 1

F. Standard Image Server

G. No-Stacking Duplexing Mechanisms

H. Large Paper Sources

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 2

Saddle Finisher-C2 Finisher-C1 imageRUNNER 330E Paper Deck-B1*

Supplies: Items included in the imageRUNNER 330/400S Copier Box:

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 3

B. Cassette Feeding Unit-R1

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 4

C. Cassette Feeding Unit-S1

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 5

G. Super G3 Fax Board-F1

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 6

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 7

I. Network Multi-PDL Printer Board-H1

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 8

J. Network Printer Board-K1

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 9

IV. Service Features

120k 240k 360k

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 10

1) CPU: Pentium 133MHz or higher (A Pentium 75MHz proved to

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 11

C. Upgrading Network Multi-PDL Printer Board-H1 and

D. Estimated Installation Time

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 12

H. Paper Deck-B1 Consumable Parts

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 13

I. DADF-A1 Consumable Parts

5 Feeding roller belt

J. Finisher-E1 Consumable Parts

K. Saddle Finisher-C2 Consumable Parts

L. Finisher-C1 Consumable Parts

1 Stapler FB4-5390-000 1 500,000 2,000

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 14

M. Periodic Maintenance Items

Optical Pass No. 1 to 3 mirrors For cleaning intervals, use the

N. Paper Deck-B1 Periodic Maintenance Items

LPDJH5811(5#330/400 Service Guide REV. 0 March 1999 Page 15

O. DADF-A1 Periodic Maintenance Items

1. Delivery/reversing roller ‹ Replace if dirt cannot be