Resources

Tangible:
 1100 stores in US and 2800


Stores in Canada, Mexico,
China, and Turkey.
155000 Skilled and trained
Internal Analysis : Best Buy
employees
 Distinctive Compe
Customer Data
 19% ofmarket
e share
 Highly trained sales
professionals.
Intangible
 Brand equity & Name
 Online Stores
 Employee knowledge
 Advanced software and
service quality
 Standard Operating
Procedures
 Geek squad
Strategy Competitive Advantage
 Provides deliveries & Superior Profitability
 Largest brick and mortar
installation by skilled electronics retailers  By growing its
Distinctive Competencies: and trained employees  Strong Market share of customer base.
 Offers good warranty 19% and market leader
 Customer Centricity and guarantee to the  Gaining
 Quality services offered
Model : providing their customers for attraction International market
to the customers
customer with highly sales  Use advanced research  Skilled, valued ,trained  Invested heavily in
associates who are available and development to workforce make more various company
to educate customer design its product & competitive which increase
regarding product features. services which makes  Use efficient sales tactics revenue
 The ability to effectively  Use efficient sales that helps to compete significantly.
determine where to expand tactics against retail competitors
and integrating employees  Focus on customer  Meet customer need end
from acquired companies service and product to end solutions
and its constant effort to repair.  Specialty stores: Mobile ,
meet and anticipate  Enhance employee Cannon stone ,Movie
customer needs and demand engagement Introduced rental etc.
 Retaining Talent of highly Induction training  Standard operating
trained professionals. program . Procedures.

Capabilities
 Latest Technology and
gadgets: All kinds of options
available at their store.
 Geek Squad –Installations for
home offices and business.
 Offers latest electric Items
through multiple channels.
 Unique and compelling service
proposition
 Serves a large customer base
and meet customers need end
to end solutions.