‘CHAPTER 1 + INTRODUCTION TO HUMAN RESOURCE MANAGEMENT
{action he should take. The banking firm generally was regaided as being
a well-un institution that had grown from 27 to 191 employees dur:
ing the past 8 years. The more he thought about the matter, the more
puzzled Nelson became. He couldh't quite put is finger on the prob
lem, and he didn't know whether to eeport his findings to the president
Questions
1-16. What do you think is causing some of the problems in the
bank's home office and branches?
Continuing Case
Carter Clea
Introduce
AA main theme of this book is that human resource management ac
tities ike recruiting, selecting, training, and rewarding employees is
not just the job of a central HR group but rather a job in which every
‘manager must engage. Perhaps nowhere is this more apparent than in
the typical smal service business. Here the owner/manager usually has
No HR staf to rely on. However, the success of his or her enterprise (not
to mention his or her famiy’s peace of mind) often depends largely on
the effectiveness through which workers are recruited, hed, trained,
‘evaluated, and rewarded. Therefore, to help ilustrate and emphasize
the frontsine managers HR role, throughout this Book we will se a