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‘CHAPTER 1 + INTRODUCTION TO HUMAN RESOURCE MANAGEMENT {action he should take. The banking firm generally was regaided as being a well-un institution that had grown from 27 to 191 employees dur: ing the past 8 years. The more he thought about the matter, the more puzzled Nelson became. He couldh't quite put is finger on the prob lem, and he didn't know whether to eeport his findings to the president Questions 1-16. What do you think is causing some of the problems in the bank's home office and branches? Continuing Case Carter Clea Introduce AA main theme of this book is that human resource management ac tities ike recruiting, selecting, training, and rewarding employees is not just the job of a central HR group but rather a job in which every ‘manager must engage. Perhaps nowhere is this more apparent than in the typical smal service business. Here the owner/manager usually has No HR staf to rely on. However, the success of his or her enterprise (not to mention his or her famiy’s peace of mind) often depends largely on the effectiveness through which workers are recruited, hed, trained, ‘evaluated, and rewarded. Therefore, to help ilustrate and emphasize the frontsine managers HR role, throughout this Book we will se a

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