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  • Pharmacy Nta Level 4 Communication Skills Review Questions

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    Eric Riverstone
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    This document contains 26 questions about communication skills, media, elements of communication, barriers to effective communication, formal letters and technical reports, customer care, and communicating with special needs patients. It reviews key concepts like what communication is, forms of communication media, factors that influence effective communication and customer care, and techniques for interacting with patients who have unique needs.

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    This document contains 26 questions about communication skills, media, elements of communication, barriers to effective communication, formal letters and technical reports, customer care, and communicating with special needs patients. It reviews key concepts like what communication is, forms of communication media, factors that influence effective communication and customer care, and techniques for interacting with patients who have unique needs.

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    137 views1 page

    Pharmacy Nta Level 4 Communication Skills Review Questions

    Uploaded by

    Eric Riverstone
    This document contains 26 questions about communication skills, media, elements of communication, barriers to effective communication, formal letters and technical reports, customer care, and communicating with special needs patients. It reviews key concepts like what communication is, forms of communication media, factors that influence effective communication and customer care, and techniques for interacting with patients who have unique needs.

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    PHARMACY NTA LEVEL 4

    COMMUNICATION SKILLS REVIEW QUESTIONS

    1. What is communication?
    2. What is effective communication?
    3. What is the importance of communication?
    4. What are the forms of communication?
    5. What is media of communication?
    6. What are the types of communication media?
    7. What are advantages and disadvantages of different types of media?
    8. What are the factors influencing choice of communication media?
    9. What are the elements of communication?

    10. How are the elements of communication involved in the communication process?
    11. What is communication skill?
    12. What are different types of communication skills?
    13. What are the principles of effective communication?
    14. What are the barriers to effective communication?
    15. What are different types of barriers to effective communication
    16. What are the formal letters and technical reports?
    17. What are the common types of formal letters and technical reports?
    18. What are the essential components of formal letters and technical reports?
    19. What are guidelines for writing formal letter and technical reports?
    20. Who is a customer?
    21. What are customer services and customer cares?
    22. What is the importance of customer care in pharmaceutical services?
    23. What are the factors influencing customer care?
    24. What are the skills influencing customer care?
    25. Who are patients/clients with special needs?
    26. What are communication techniques used for patients/clients with special needs?

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