COC Level 1 Model Question

1. Connect Computer Hardware peripherals (Like: Power cable, VGA cable, Mouse, Keyboard…)
2. Install from Microsoft 2007 package only Microsoft OneNote and Microsoft Word 2007
3. Show the Minimum and Maximum requirement of ms-office
4. Create the following Sub Folder on Windows my desktop.

5. Create one administrator and one limited user accounts and set a given Password.

User Account name Account Type Password

New Guest 1 Limited !5Z@aG&HA

ICT Support Administrator Hd#??B568

6. Install Averia/ Avast antivirus and create Scan and Update schedule.
7. Connect two computers by cross over Cable and share file.
8. Print shared file.
9. Create dial up connection and share for other User.

User Name Password Phone Number

ICT System Support $bG%#76? 900

10. Create the following Computer system information into Microsoft word 2007 and save in ICT
folder.

System Parameter System Description

1 Operating System Name

2 Operating System Version

3 Operating System Manufacturer

4 System Manufacturer

5 System Model

6 System Type

7 Processor(S)

8 Bios Version

9 Total Physical memory

1
 11. Prepare the following customer client request form into Microsoft word 2007.

Form1
Department: medical director date of request28 /10/2005 request id: srf0

Time of request: 8:30

Name of client ___________________________________

Problem description ____________________________

Problem description windows media player in my laptop is not working

For it support technician only

Technician name___________________ Response

Identified problem description------------------------- time-----------------

Form2
Department: HRM date of request ___________ request id: _______

Time of request: ______

Name of client ___________________________________

Problem description ____________________________

Problem description Computer sound is not working.

For it support technician only

Technician name___________________ Response

Identified problem description------------------------- time-----------------

Form3
Department: Patient date of request-__________ request id: __________

Time of request: ______

Name of client ___________________________________

Problem description ____________________________

Problem description Computer won’t start.

For it support technician only

Technician name___________________ Response

Identified problem description------------------------- time-----------------

Form4
Department: medical director date of request28 /10/2005 request id: _____________

Time of request: ________

Name of client ___________________________________

Problem description ____________________________

Problem description windows media player in my laptop is not working

For it support technician only

Technician name___________________ Response

Identified problem description------------------------- time-----------------