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  • AGENDA OTC Selling Skills PDF

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    Daria Vukelić Vuković
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    This document contains the agenda for a two-day training on over-the-counter selling skills. Day 1 covers relationship building in pharmacies, selling techniques in 5 steps, and communicating product information. Day 2 focuses on role plays and feedback, addressing common complaints, and creating a 100-day sales plan. The training aims to teach communication, assertiveness, and clinical and marketing knowledge around non-prescription products.

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    AGENDA OTC Selling Skills.pdf

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    This document contains the agenda for a two-day training on over-the-counter selling skills. Day 1 covers relationship building in pharmacies, selling techniques in 5 steps, and communicating product information. Day 2 focuses on role plays and feedback, addressing common complaints, and creating a 100-day sales plan. The training aims to teach communication, assertiveness, and clinical and marketing knowledge around non-prescription products.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    32 views1 page

    AGENDA OTC Selling Skills PDF

    Uploaded by

    Daria Vukelić Vuković
    This document contains the agenda for a two-day training on over-the-counter selling skills. Day 1 covers relationship building in pharmacies, selling techniques in 5 steps, and communicating product information. Day 2 focuses on role plays and feedback, addressing common complaints, and creating a 100-day sales plan. The training aims to teach communication, assertiveness, and clinical and marketing knowledge around non-prescription products.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 1

    OTC Selling Skills – Trainer: Arijana Meštrović

    January 2020

    Agenda - Day 1
    12:00 14:00 Relationships, communication and assertive feedback in pharmacy partnership
    14:00 14:45 Lunch break
    14:45 16:45 Selling skills in 5 steps - important details that everyone needs to know
    16:45 17:00 Coffee break
    Communicating clinical, economic, marketing aspects of product presentation (examples from Medis
    17:00 18:30
    portfolio)

    Agenda - Day 2
    08:30 11:00 Role plays and feedback
    11:00 11:45 Lunch break
    11:45 13:00 Addressing the feedback from role plays - addressing usual complaints
    13:00 13:15 Coffee break
    13:15 14:30 My 100 day SMART plan

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