Quality Control

The company is highly conscious of the fact that it is the quality of its products and
services that make it the pastry shop of choice. Hence, it is its constant endeavour to
maintain and surpass customer expectations consistently in all aspects of quality.

The Quality Control Policy of Sweet Symphonies revolves around three main assets:
our Customers, the Services we offer, and our Products.

 Ensure the use of only the very best, finest and freshest ingredients in all
products.
 Assure efficient and accurate monitoring of product safety and quality aspects so
that to maintain the standards according to the set norms and guidelines.
 Maintain a safe and sanitary work and retail environment.
 Maintain authentic and robust systems for checking and verifying process
compliance.
 Ensure that the highest levels of hygiene are maintained at the production
facilities and the pastry shop is in order to preclude chances of any
contamination.
 Ensure that all of the staff is well trained in all aspects of quality management
and undergo regular refresher training to maintain the high standards set by the
company.
 Follow the established stringent guidelines on process and product quality and
maintain only the freshest products on the shelf.

At Sweet Symphonies, from raw materials to delivering products, there are standards
for each flow that could potentially affect the product quality. Whatever does not
conform to these standards does not continue to the next step and so we make sure
that only safe products are delivered to customers.

By preventing unsuitable quality, we promote customer satisfaction. "If it's Sweet

Symphonies' products, they are bound to be safe!" For customers to feel this way, strict
controls are maintained.
In order to achieve this, the staffs of the company always keep in mind the hazards that
exist and feel it is always important to improve and renew present controls, such as
problems with the premises or management, as corrective or preventative efforts.
Finally, it rests on everyone working at Sweet Symphonies to feel "We want our
customers to always enjoy safe and tasty products so they can be satisfied."

As the company is aiming for higher safety and quality, reducing additives, strict
traceability and disclosing allergenic substances is practiced. Drawing out the original
flavor of the ingredients and not relying on additives in order to provide safe and tasty
products is always considered.

When customers ask "What is tastiness?" our continual quest is for the best "ingredients
and production method" and "safety and trust" in our confectioneries. But the company
also have another big theme, "the environment."

As a business and a member of the society and for each of the employees as well, it
must deal with environmental protection, pollution, recycling, energy efficiency and other
issues. At the moment, although it has made the first step on a long journey, Sweet
Symphonies is determined to work harder to create a better environment with newer
and better ideas.

The company is concretely committed to the environment through the 3 areas described
below.

 Recycle　
 Environmental pollution　
 Energy efficiency

Recycle

1. Recycling of raw materials cartons

2. Use of recycled office materials whenever possible

3. Recycling of raw garbage

Environmental pollution

1. Use of paper bags instead of non-biodegradable plastics

2. Proper waste disposal and segregation

Energy efficiency

1) Saving electric power and water

Insurance Policies

Since one lawsuit or catastrophic event could be enough to wipe out the business
before it even has a chance to get off the ground, Sweet Symphonies puts importance
on having the right insurance in place to protect it against these dangers.

The insurance policies that the business will take out are the following:

Fire and Theft Insurance (166 Php/month)

This provides the business security and protection against:

 Riots and Strikes

 Malicious damage caused by a Third Party (e.g. a bystander intentionally hitting
your window with a stone
 Robbery
 Earthquake Fire / Earthquake Shock
 Flood and Typhoon

Properties that can be covered:

 Building/s whether occupied as residential, commercial, industrial or used for

warehousing purposes
 Household contents
 Building / Leasehold improvement
 Machinery
 Equipment
 Stocks

Additional covers may be added to meet the needs of the business. There is an
option to include Machinery Breakdown cover, Electronic Equipment Insurance
cover, and Business Interruption in this policy.

Workers Compensation Insurance (750 Php/month)

Workers compensation coverage is a state-mandated insurance program that covers
lost wages and medical treatment resulting from an employee’s work-related injury or
illness. It also covers services needed to help an employee recover and return to work.

Employment Insurance Benefits and Leave

Wage and compensation benefits

 Minimum Wage

Rate per Region and Industry in Philippine Peso as of November 2018:

Region VI: P365

 13th Month Pay

In case of perfect attendance, the employee will get the full monthly salary for 13th
month pay.

 Overtime Pay

The employee who renders overtime will be given additional compensation equivalent to
his regular wage plus at least 15% premium.

Overtime pay for holiday or rest day shall be paid an additional compensation from the
rate of the first eight hours on a holiday or rest day plus at least 30%.

On a Special Non-Working day, or rest day, an additional compensation of 30%

premium will be paid in addition to the rate of the first eight hours on holiday or rest day.

This applies to employees who work between 10:00 p.m. and 6:00 a.m. An additional
10% premium is applied for every hour at work.

 Leave Benefits

While sick leave and vacation leave benefits are not specifically stated under the law, it
stipulates that private employees are allowed to provide employees a yearly Service
Incentive Leave of five days with pay. This applies to employees with work tenure of at
least one year within the company.

 Maternity Leave

Any pregnant woman employee who has worked with the company for at least six
months will be granted a maternity leave of at least two weeks prior to her due date
(expected date of delivery) and four weeks after normal delivery or miscarriage with full
pay based on her regular salary. A total of 60 days is granted for government
employees, and 60 to 80 days for employees in the private sector. The Maternity Leave
benefit is effective up to the first four deliveries of the woman employee working in the
company. However, Senate Bill 2982, or the Expanded Maternity Leave Law of 2015,
has been approved on its third (3rd) reading on January 18, 2016. If enacted into law,
100 days of maternity leave will be granted for employees.

 Paternity Leave

The R.A No. 8187, or Paternity Leave Act of 1996, grants seven days of fully paid leave
to married fathers. This is effective up to the first four deliveries of the legitimate spouse.

 Parental Leave for Solo Parents, or Solo Parenting Leave (SPL)

Seven days leave with pay for every year of service, on top of other leave privileges,
e.g. Maternity or Paternity Leave.

 Special Leave Benefits for Women

This entitles women who underwent surgery due to gynecological disorders to two
months’ leave with full pay, as stipulated in R.A. 9710 or the Magna Carta of Women.
This applies to employees who have rendered at least six months of service with the
company.
On the other hand, victims of violence against women, as stipulated in R.A. 9262 or the
Anti-Violence against Women and Their Children Act of 2004, are entitled to 10 days
leave with full pay.

Mandatory Government Benefits and Contributions

The following government contribution will be automatically deducted from regular

employees based on their salary, with the following benefits:

 Social Security System (SSS) benefits

The SSS Employees’ Compensation (EC) program has been in place to help workers
who encounter work-related illnesses or injury resulting in disability or death. This
includes compensation for: medical services, appliances, and supplies in an accredited
hospital; rehabilitation services, including medical, surgical, and hospital treatment; and
income cash benefit.More information can be found here.

 PAG-IBIG Benefits

This entitles employees to avail of a Housing Loan, Calamity Loan, and Multi-Purpose
Loans that aim to provide financial assistance to their needs. For a full list of Pag-IBIG
benefits and membership requirements, visit their website

 PhilHealth Benefits

This povides financial assistance for inpatient and outpatient hospitalization, as well as
Benefit Packages for patients undergoing prolonged hospitalization and expensive
treatments and suffering from Millennium Development Goal (MDG)-related illnesses.

Key Management and/or Key Employee Insurance

Life Insurance (880 Php/month) covering:

 Premature Death
 Disability
 Old age
A five-year renewable term plan that pays the face amount either upon death of the life
insured or if life insured is diagnosed, while living, to have any of the specified critical
illnesses and, where applicable, has undergone any specified surgeries before the
insured attains age 70. The plan automatically renews every 5 years with increased
premium rate. This plan cannot be converted into a regular life insurance plan with
savings/investment.

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Suppliers

CHEF AND BAKERS –

A 50% non-refundable deposit is required in order to confirm the order. If this deposit is
not received at least 4 days prior to the collection date the order will not be completed.
The balance outstanding is due upon collection and no supply will be released without
full payment having been received.

PERSONAL INFORMATIONS

Please be advised that Chef and bakers requires information such as name, surname,
contact details, email address as well as address to process all orders. This information
is purely for the internal use and this information will be kept in data base to make
ordering in the future easier. This information will not be sold to any third parties.

DYDIY CAKE DECOR SUPPLIES –

All orders are subject to acceptance and availability. If the goods ordered are not
available, you will be notified by email or telephone and you will have the option to
replace the item(s) or request for a credit or refund.

Orders will not be processed until the customer's funds have cleared in full.

Once an order has been dispatched DyDIY Cake Decor Supplies cannot change the
delivery address from that originally stated in the order.

The prices of Products and delivery and other charges displayed are current at the time
of issue, however, DyDIY Cake Decor Supplies reserve the right to change prices at
any time before we accept an order from you.

It is the responsibility of the customer to inform the DyDIY Cake Decor Supplies if an
order does not arrive. Once DyDIY Cake Decor Supplies learn an order has not arrived
by the due date, we will lodge enquiries with the courier/postal service to ensure
delivery occurs as soon as possible. We will not be held accountable for late deliveries
or loss or damage relating to late deliveries.
It is the responsibility of the customer to ensure that the shipping address provided is
correct & that the parcel is collected. If a parcel is returned to us due to an incorrect
address or because it was not collected from the post office, a return fee will be charge.

BAYANIHAN GROCERY

You must ensure that Bayanihan Grocery are provided with accurate personal
information, contact nos. and delivery address. You must update the store with any
change to these details within the deadlines specified on the website. As of now,
Bayanihan Grocery accepts cash on delivery.

Bayanihan Grocery will make delivery to your address as stated when you set up an
account or update that address. As supplier, Bayanihan Grocery reserve the right not to
deliver to all locations and we will tell you when you apply to register an account with us
whether we can deliver to your address. You are responsible for making suitable
arrangements to receive your delivery and giving us appropriate instructions. In the
event that your delivery is stolen from your doorstep or from security guards or
damaged while there, we do not accept liability and will offer compensation at our
discretion. We reserve the right to refuse to accept orders from any customer;
considerations of delivery problems may give rise to such a refusal. Any changes to
address details must be made before the order deadlines published on our website.