System Requirement StudyAS-IS - TO-BE - BPR - FRS-MEIS - v1.2

System Requirements Study Document
for Merchandise Exports from India Scheme (MEIS)
(AS-IS, TO-BE, BPR, FRS)
Submitted to:
Directorate General of Foreign Trade (DGFT)
Udyog Bhawan, H-wing, Gate No-02,
Maulana Azad Road, New Delhi -110001
Submitted by:
WIPRO CONSULTING SERVICES, Wipro Limited
Plot No 480-481, Udyog Vihar, Phase - III
Gurgaon – 122016
This document is the property of Wipro Ltd., who owns the copyright thereof. The information in this document is given in
confidence and without the written consent of Wipro Ltd., given by contract or otherwise, this document must not be copied,
reprinted or reproduced in any material form, either wholly or in part. Also, the contents of this document or any methods or
techniques available there from, must not be disclosed
SYSTEM REQUIREMENTS STUDY DOCUMENT
Revision / Document History
A. Document Creation : Wipro Limited
Version Date Prepared By Reviewed by Approved By Remarks

No
1.0 26-05-2017 Suhas Md. Bhim Sharma
Ranjan Ghyasuddin
1.1 01-08-2017 Suhas Md. Bhim Sharma Incorporated review
Ranjan Ghyasuddin by Sh. Pravin Kumar
and Sh. K.P. Singh
1.2 12-08-2017 Suhas Md. Bhim Sharma Incorporated review
Ranjan Ghyasuddin by Sh. K.P. Singh
B. Document Approval : DGFT
Version Approval Approver Name Approver Signature Remarks

No Date Designation
C. Distribution
Copy Distributed to
No.
1 Sh. Alok Chaturvedi, DGFT
2 Sh. Nikunj Srivastava, Additional DGFT
3 Dr. Ambreesh Kumar, DDG-NIC
4 Sh. Ajay Srivastava, Joint DGFT
5 Sh. V.K.Sharma, STD-NIC
6 Sh. K.P Singh, Deputy DGFT
7 Sh. A. Nagar, Technical Director, NIC
Confidential to DGFT and Wipro Limited 2 of 35

Table of Contents
1 Process Scope ___________________________________________________________ 4

2 Glossary _______________________________________________________________ 5
3 Process Index ___________________________________________________________ 6
3.1 Application Specific Process: __________________________________________________ 6
4 As-Is Business Process ____________________________________________________ 6
4.1 Process Overview __________________________________________________________ 6
4.2 Process Details _____________________________________________________________ 6
4.3 Process Description & Responsibility: __________________________________________ 8
5 Business Process Re-engineering___________________________________________ 12
Business Process Improvements ____________________________________________________ 12
6 TO- BE Business Process __________________________________________________ 13
6.1 TO- BE Business Process Overview ____________________________________________ 13
6.2 To Be Business Process Diagram ______________________________________________ 15
6.3 TO- BE Business Process Details ______________________________________________ 15
6.4 To-Be Business Process Detail ________________________________________________ 17
6.5 To-Be Business Process Assumptions __________________________________________ 29
7 Business Rules/ Dependencies-Handoffs / Supporting Documents ________________ 29
8 Business/System Exception Processing ______________________________________ 31
9 Scheme wise Functional Requirement Specification-MEIS _______________________ 31
10 Open Issues __________________________________________________________ 34
11 Closed Issues _________________________________________________________ 35

1 Process Scope
Project Title: Detailed Project Report For Revamping of DGFT Application Ecosystem
Process Title: Merchandise Exports from India Scheme (MEIS)
Merchandise Exports from India Scheme (MEIS) under Foreign Trade Policy of India (FTP
2015-20) is one of the two schemes introduced in Foreign Trade Policy of India 2015-20, as
a part of Exports from India Scheme. (The other scheme is SEIS, Service Exports from India
Scheme).
About the Scheme
With the aim in making India’s products more competitive in the global markets, the
scheme provides incentive in the form of duty credit scrip to the exporter to compensate
for his loss on payment of duties. The incentive is paid as percentage of the realized FOB
value (in free foreign exchange) for notified goods going to notified markets. To determine
the quantity of incentive, the countries have been segregated into three groups. Incentives
on export of each product at 8-digit level (ITC HS codes), depend on the group in which its
destination country belong.
There are essentially three country groups. Group A has India’s traditional destinations
such as the EU countries and USA. Group B has the maximum number of countries and
covers almost all of India’s major export destinations globally. It is worth mentioning here
that Group B has the highest quantum of incentive. Group C on the other hand has no
incentive at all. It can be divided into, SAARC, Australia and New Zealand, some EU and
African countries.
Revision of MEIS scheme
The first schedule of the MEIS consisting of the definition of the country groups and the
incentives on the 8-digit product lines was published along with the Foreign Trade Policy
2015-20 in April, 2015. However, after repeated representations from various industry
associations and export promotion councils including us on the inadequacy of the
incentives, the DGFT came out with a new schedule vide Public Notice No. 06 /2015-2020
published on 4th May, 2016. While the country groups have remained same in the new
schedule, there has been a re-orientation of the incentive rates and in general the incentive
basket has broadened. We have studied both the earlier schedule and the new one. The
key changes include:
(i) Additions of some product lines (at 8 digits) to the list of beneficiaries under MEIS. For
instance, products coming in the category of the medical and scientific instruments have
been included in the MEIS schedule and incentives have been given for all three groups.

(ii) Amendment in the incentive rates for some product lines already included in the
schedule. Here the most important change has been the grant of incentives to Group A
countries for some product lines. This has obviously contributed towards expansion of the
incentive market and has addressed one of our concerns.
2 Glossary
Glossary/Acronym Explanation
CBEC Central Board of Excise and Customs
CST Central Sales Tax
DH Dealing Hand
eBRC Electronic Bank Realization Certificate
eFile Electronic File
EDI Electronic Data Interchange
EPC Export Promotion Council
FOB Free On Board
FTP Foreign Trade Policy
HBP Handbook of Procedures
IEC Importer-Exporter Code
Indian Trade Clarification for Harmonized
ITC HS System of items
MEIS Merchandize Export from India Scheme
PIC Policy Interpretation Committee
PRC Policy Relaxation Committee
RA Regional Authority Office
RCMC Registration-cum-Membership Certificate
TRA Telegraphic Release Advise

3 Process Index
3.1 Application Specific Process:
S.No. Process Name Process Id Comments

Merchandise Exports from India Scheme (MEIS)
1. Application for issuance of benefit under A_MEIS_1 Online/Manual
MEIS Scheme by ANF 3A & 3D process
2. RA Processing of Application and issuance of A_MEIS_2 Online/Manual
Duty Credit Scrip Process
4 As-Is Business Process
4.1 Process Overview

This section provides a high-level overview of the As-Is Business Process, including a listing
of all possible process triggers and outcomes.
A_MEIS_1 Process Application for issuance of benefit under MEIS Scheme by ANF 3A
and exports of goods through courier or foreign post offices using
eCommerce by ANF 3D.
Process Overview Exporter applying for benefit with the required supporting
documents, (Shipping Bill and eBRC) will get duty scrip on the import
duty amount after exporting goods applicable under this category is
as per Appendix 3B. The benefit is calculated on FOB value per
consignment as per the entitlement for rewards under MEIS.
For application under exports of goods through courier or foreign
post offices using eCommerce the import duty amount after
exporting goods applicable under this category is as per Appendix 3
C.
A_MEIS_2 Process RA Processing of Application and issuance of Duty Credit Scrip
Process Overview The process describes the process of authentication, verification and
issuance of benefit Duty Scrip under the MEIS scheme
4.2 Process Details

Process Name Application for issuance of benefit under MEIS
Scheme by ANF 3 A and exports of goods

through courier or foreign post offices using

eCommerce by ANF 3 D.
Process Owner Sh. K. P. Singh, Dy. DGFT
Actors involved in the Process
Internal Actors External Actors
 Dealing hand  Exporter

 FTDO/Asstt.DGFT
 Deputy DGFT
 Joint DGFT
 Addl. DGFT
 Dispatch Section
Process Triggers/ Frequency/ Mode (If any)
NA
Process Input From
 Opting benefit under the scheme by  ICEGATE server

the applicant on ICEGATE’s while  DGFT Ecomm Application
applying Shipping Bill
 Application Form
 Relevant Shipping Bill
 eBRC from Banks
Process Output To
 Transferrable Incentive Scrip  Exporter
 Rejection Letter
Mode(s) of Records Maintenance
 Submission of supporting documents physically in case of Non-EDI Ports

 Application printout and approvals are maintained on physical files

Business/System Exception Processing
 For deficiency identified due to incomplete supporting documentation, a Deficiency

Letter is issued to applicant for completing the same
 In case of Deficiency, the entire process goes through manual route at the RA office
for obtaining the deficient documents
Current IT application Description (If Available)
 Application Form submission is automated with online attachments
 The applicant fills the electronic form in the ECOMM application module and
attaches all the required documents, thereafter in the RA the application form is
printed along with the attached documents and processed in a manual workflow
mode and after appropriate decision / approval has been obtained at the end of the
process the same is uploaded in the ECOM application module so that applicant is
informed of the result. In case of application related to Non-EDI port the entire
application is submitted in manual mode and also processed manually in the RAs.
Key Performance Indicators
 The processing of the application by RA office needs to be done online and the
disposal of application needs to be done in 3 days.
 In case of discrepancy, the SLA depends on the reply from the applicant.
Reports Generated (if any)
 Details of Scrips issued

 Daily disposal and pending application reports
4.3 Process Description & Responsibility:

Process A_MEIS_1 - Applicant Module
Step Mode of
Process Description Responsibility
No. activity
Applicant initiates process by logging on Ecomm login
1. through DSC embedded with IEC Code and Branch Online Applicant
code

The applicant selects the ANF 3 A or 3 D form of the

2. Online Applicant
scheme
The applicant gets a 20 digit Ecomm Ref. Number
3. Online Applicant
(combination of IEC code and Sr. No.)
The applicant fills the application online with an option
4. Online Applicant
to edit and save at any stage before submission.
The applicant gets a screen to enter port of export. The
5. Online Applicant
system has list of EDI and Non-EDI ports
For EDI Ports the applicant has to select the relevant

6. Online Applicant
shipping bills and add to the application repository
For Non-EDI Ports the Shipping Bills needs to be Online/

7. Applicant
updated manually along with the data Manual
The Applicant has to also select eBRC against each
Shipping Bill for Non EDI ports otherwise it is
8. Online Applicant
automatically selected against the Shipping Bills for
EDI Ports
The system calculates the percentage benefit as per
the item code and the amount of benefit calculated
9. Online Applicant
based of FOB value. The applicant can also split the
value of Scrip as per the choice
The applicant pays the fees online and is routed to
payment module. After successful payment, the
10. Online Applicant
transaction successful details gets automatically filled
in the form
The applicant needs to select submit application after

completion of form for submission of application
The applicant clicks submit button with an option to
select the RA office manually according to the branch
code. The system shows a prompt window displaying
the errors/insufficiencies in the application. In case of
no error the prompt asks applicant for confirmation on
submission
DSC authentication is mandatory for submission of
application.

After submission the applicant gets a system DGFT Ecomm

14. Online
generated File No. and key against the Ecomm ref. no. Server
A_MEIS_2- RA Processing
Step No. Process Description Mode of Responsibility

activity
1. The RA section receives the application in the RA's Online RA R & I
R & I (identified by the office code). The list of
pending applications can be viewed in R &I section
2. In case of Non-EDI Ports the hard copy of entire Manually RA Counter

application is submitted on the RA Counter and it
goes to the relevant Dealing Hand for further
process
3. System has provision to assign the applications Online RA Module
into different logical sections based on initial 2
alphabets of applicant's organization name.
4. Dealing official / hand has the provision to search Manual RA Section
applications of their section. Manual intervention Dealing Hand
is required for assignment of the work to each
dealing hand. There is no option to directly
opening the application from R&I section. Dealing
Hand has to open the application entering file
number manually in scheme file option.
5. The Dealing Hand opens the application with File Online RA Section
No. & key and evaluates the application, Dealing Hand
attachments and details as per the applicable
policy. Dealing Hand creates office note in next
action tab.
6. The Dealing hand has to evaluate the amount of Online RA Section

Duty Scrip as per the ITC HS code for each Dealing Hand
Shipping Bill and the amount allowed. In case of
split scrips, the system allows the dealing hand to
just delete the last scrip. The total amount can be
changed in the main application.

7. In case of Non-EDI ports, the Dealing Hand Manually RA Section

receives the physical application (online filled Dealing Hand
form by applicant) file from the counter and
processes the application manually on physical
file.
8. After evaluation, the Dealing Hand takes print of Manually RA Officer
the office note and other documents including the
ANF form for submission to the Approving RA
Officer (FTDO/ Asst. DG/JDG/ADG) and puts up
the case for the approving Officer. The matter is
put up on the file with the recommendation to
Approve/ Reject or Issue Deficiency.
9. In case of deficiency, a deficiency letter is sent to Online RA Officer
the applicant on the email and the status update
in applicant's portal
10. The applicant has to submit the physical copies of Manually Applicant
requested items in the deficiency issued at the RA
office counter. The entire process is handled
manually and necessary approvals are obtained.
11. In case of approval, officer clicks the approval and Online RA Officer
generates the Scrip after signing application
digitally. The file is marked to the Dealing Hand for
printing the Scrip.
12. The dealing hand prints the Duty Credit Scrip for Offline Dealing Hand
the signature of Approving RA Officer. After
approval, Dealing hand sends the Scrip to
Dispatch Section for further delivery to applicant
through Speed post.
13. The RA office Dispatch Section sends the signed Offline RA Dispatch
physical copy of Duty Credit Scrip to the applicant Section
14. In case of rejection, the application is closed after Online / RA Officer
signing decision digitally. Rejection letter is sent Manually
to applicant via speed post.
In case of Application for issuance of benefit under MEIS Scheme on exports of goods
through courier or foreign post offices using eCommerce by ANF 3D.
Under this scheme the exporter will get Duty Scrip against on the import duty amount
after exporting goods applicable under this category through courier or foreign post office

using e-commerce, as notified in Appendix 3C. The benefit is calculated on FOB value up
to Rs. 25,000/- per consignment as per the entitlement for rewards under MEIS Scheme.
The entire process is manual with processing on file with the application filled online by
the applicant. The process followed is similar to the case of Non-EDI ports wherein the
printout of application and supporting documents are deposited at the counter of RA for
manual process.
5 Business Process Re-engineering

This section provides a list of process improvements/enhancements to the As-Is process
that will help in designing the To-Be process.
Improvement Business Process Improvements
ID
1. Creation of Enhanced Exporter/Applicant Profile:
An exporter profile shall be created with information relevant to

exporter. Profile shall be divided broadly into two sections
1. Permanent information (Master Data)
2. Transactional data
Permanent information (Master Data) shall be updated once providing

the necessary documents and can be used for requesting services in
future. Export shall not be required to furnish these details again.
Facility shall be provided to review and approve/reject the profile

information. Approval or rejection of profile updates can be done along
with processing the application for any scheme benefits or through a
separate process.
System shall provide facility to clearly distinguish profile information

among verified, non-verified and system generated.
2. Regular profile updation by applicant before applying for any
service/benefit.
3. System would have API based integration from Custom’s ICEGATE,
Banks and Export Councils wherever feasible. This would enable
automated information embedding and authentication from the
source.
4. System shall allow registration of DSC with IEC. Existing provision of
procurement of fresh DSC with IEC shall be not be required for login.
Authorized user shall be able to proceed with existing valid DSC of Class
II or Class III type.

5. System shall provide facility of creation of generic workflow

management system. Workflow shall be configurable scheme wise and
RA office location. Work distribution shall be automated based on
business rules specified.
6. Complete track of audit trails of all processed applications shall be
available to applicant and each level at RA as per the access rights.
7. Additional feature will be provided in the application form for Deficient
Application. This would be a replica of original form with only deficient
information editable. Other verified information and attachments
would be non-editable.
8. The applicant can track the stage of application with the changes made
in the application. In case of breach of SLA, applicant would be given a
SLA matrix to escalate any relevant issues.
9. Automated configurable triggers to next escalation level within the
process for SLA breach
10. The RA officer can edit the total of Scrip amount and Individual scrips.
However, the reason shall be mandatory for approval.
11. The Scrip(s) can be edited by the RA officer even after the issuance to
the applicant
12. Scrip management System for tracking the scrip utilization.
6 TO- BE Business Process
6.1 TO- BE Business Process Overview

This section provides a high-level overview of the TO-BE Business Process, including a
listing of all possible process triggers and outcomes.
Level 1 Process Online application for benefits under the MEIS Scheme ANF 3
(T_MEIS_1) A and 3 D
Level 1 Process Overview 1. Exporter applying online for MEIS benefit with the
required supporting documents (Shipping Bill and eBRC),
will get duty scrip after exporting goods applicable under
this category as per Appendix 3B. The benefit is calculated
on FOB value per consignment as per the entitlement for
rewards under MEIS.
2. Online application for MEIS benefit on exports of goods

through courier or foreign post offices using eCommerce
after exporting goods applicable under this category as
per Appendix 3C.
Level 2 Process Online RA Processing with work flow
(T_MEIS_2)

Level 2 Process Overview The process describes the process of authentication,

verification, editing the spilt scrips and issuance of Duty Scrip
under the MEIS scheme with online work flow
Level 3 Process_1 Online request for fulfilling Deficiency
(T_MEIS_3)
Level 3 Process_1 The Process describes process to obtain deficient documents
Overview from applicant
Level 4 Process_1 RA Processing of Deficiency Application
(T_MEIS_4)
Level 4 Process_1 The process describes the process of obtaining required
Overview details against an issued deficiency with online workflow.
Level 3 Process_2 Rectification of Issued Scrip/ Split Scrips by Applicant or RA
(T_MEIS_5) officer
Level 3 Process_2 The process describes the rectification process of Duty Credit
Overview Scrips/Split Scrips by Applicant or RA officer in case of errors.
Level 3 Process_3 Scrip Management System Process
(T_MEIS_6)
Level 3 Process_3 This system captures real time capturing utilization,
Overview cancellation, reducing amount of scrips with integration to
CBEC system.

6.2 To Be Business Process Diagram
Refer Workflow-MEIS_v1.1.pdf.
6.3 TO- BE Business Process Details

Process Name Application for issuance of benefit under
MEIS Scheme by ANF 3A and exports of goods
through courier or foreign post offices using
eCommerce by ANF 3D.
Process Owner Sh. K. P. Singh, Dy. DGFT
Users involved in the Process
Internal Users External Users
 Dealing hand  Exporter/Applicant

 FTDO/Asstt.DGFT
 Deputy DGFT
 Joint DGFT
 Addl. DGFT
Process Triggers/ Frequency/ Mode
NA
Process Input From (User/System)
 Opting benefit under the scheme by  ICEGATE server

the applicant on ICEGATE’s while  DGFT Ecomm Application
applying Shipping Bill
 Banks
 Application Form
 Relevant Shipping Bills (EDI & Non-

EDI)
 eBRC from Banks

Process Output To (User/System)
 Transferrable Duty Credit Scrip  Exporter
 Rejection Letter
Dependencies/Hand-Offs to other process(es)
 IEC Number
 Shipping Bills from Custom’s uploaded on DGFT’s server (EDI Ports)
 eBRC from Banks uploaded in DGFT’s server
Registered/Records Maintained in the System
Online maintenance of records for a defined period with online files and approval details.
Key Performance Indicators
 The processing of the application and disposal of application needs to be completed in

3 days
 In case of discrepancy, the SLA depends on the reply from the applicant
Reports
 Query based reports available at each level with all the selection criterion and available
rights

6.4 To-Be Business Process Detail

This section provides a step-by-step description of the To-Be Business Process. It will
address all Business Requirements and will consider all concerns.
Level 1- Applicant Module
Mode
Step Document Respon-
Process Description of
No. Checklist sibility
activity
User id and
password
Applicant initiates process by logging
1. mapped with Online Applicant
on DGFT System.
IEC and
branch
The applicant selects the MEIS Scheme
and selects ANF form of the scheme.
The system asks the applicant to select
the RA office mapped to the branch
ANF 3 A or
2. code selected by the applicant. Online Applicant
ANF 3 D
(Jurisdiction RA office shall be mapped
with PIN code of branch/head office.
System shall display jurisdictional RA
offices only. )
Updated
The system checks for updated profile.
profile of
In case of profile updation required, the
3. exporter as Online Applicant
applicant is directed to profile updation
required by
and then initiates the application.
the form
The applicant gets a pre-filled
application based on Exporter profile,
including:
Auto
Applicant Details Company/firm details,
populated
IEC, Branch Code, Address, Contact
4. fields based Online Applicant
Details, and RCMC details.
on user
The applicant selects the product
profile.
through item description or ITC HS
codes and fills the manufacturer’s
details, FOB details, buyer details etc.

The applicant shall have an option to

edit and save details before submission.
System shall generate a file reference
number on saving the application first Online
5. Online Applicant
time. This file reference number shall application
be used for future references and
subsequent opening/ processing the
application.
The applicant needs to select port of
Updated list
export. The system has list of EDI and
of EDI and
Non-EDI ports. The application
6. Non-EDI ports Online Applicant
automatically picks up the LEO date and
in system
the last date of filing is calculated as per
database
business rule of MEIS Scheme.
For EDI Ports, the applicant has to select
the relevant shipping bills and add to
the application.
System shall only display the shipping
bills which are not used previously.
The system maintains record of
shipping bills of rejected applications. Updated
While rejecting the shipping bills, DH Shipping Bills
7. Online Applicant
shall enter the comment specifying the data from
reason for rejection, so that next time if ICEGATE
the same shipping bill is attached again
with the some other application, DH
will come to know, why the shipping bill
was rejected earlier.
For Non-EDI Ports, the system has an

option of uploading the Shipping Bills. Updated list
8. System shall not allow to upload of eligible Online Applicant
shipping bills on which benefits are Shipping Bills
already obtained.
Upload of
For EDI ports, system shall have
eBRC from
automatically mapped e-BRC with
Banks on
shipping bills.
9. DGFT portal Online Applicant
For Non-EDI Ports, the Applicant has to
and mapped
also attach eBRC against each Shipping
to Shipping
Bill.
Bills

The system has all the FOB values from

the Shipping Bill and calculates the
percentage benefit as per the item code List of Item
in Appendix 3B (updated regularly for Code and rate
10. new added/deleted items). The system mapping as Online Applicant
automatically applies standard Late Cut per appendix
based on Let Export dates. The 3B
applicant only has the option to split
the value of Scrip as per the choice.
The applicant shall select / tick the Completed
required declarations and click on form with
Submit button after completion of uploaded
form attachments
On clicking ‘Submit’, the system shall
display the errors / insufficiencies in the
Completed
application.
12. form with Online Applicant
In case, no error found, the prompt will
attachments
show the filled application form for
preview and payment.
The applicant pays the fees online (auto
Payment
13. filled amount details). The transaction Online Applicant
Gateway
details are updated in the form.
After completion of payment, the
applicant gets the successful Successful DGFT
14. Online
submission message. Application is submission System
routed to the RA office.
Post submission of the application in
the system, the application fields will be
non-editable to the applicant where
changes cannot be made. In case, some
additional information needs to be
added / updated then it can done by
entering the comments and uploading
the attachments ( if required ) in the Successful DGFT
15. Online
provided editable box. submission System
Applicant can perform this operation

only till the time, post submission
the status of the application is ‘New’ (
not processed in DGFT) OR ‘Work in
Progress’ ( Till Level1 DGFT only). If the
application is moved on to next levels

this operation cannot be performed

and only through deficiency the case
will be handled (as per the discretion of
the officer in charge)
Level 2- RA Processing Module
Step Document Mode of Respon-

Process Description
No. Checklist activity sibility
RA
The RA Section Dealing Hand (DH) logs in Login based Section
1. Online
to his dashboard using DSC. on DSC of DH Dealing
Hand
Authorization
of Dealing
The DH receives the application in RA
Hand (DH) for
"Pending Files" on the dashboard. The Section
2. processing Online
system assigns the files to the DH as per Dealing
the
the role(s) allocated. Hand
application by
local admin.
The DH opens the application with File As per ANF 3A RA

No. and evaluates the application, / 3 D and Section
3. Online
attachments and details as per the Appendix 3 B Dealing
applicable policy. /3C Hand
The Dealing hand has to evaluate the

amount of Duty Scrip as per the ITCHS
code for each Shipping Bill and the As per ANF 3A RA
amount allowed. The DH can rectify the / ANF 3 D and Section
4. Online
Scrip amount in total or in the splits. The Appendix 3 B / Dealing
total amount is updated accordingly. 3C Hand
System shall auto calculate the amount
based on shipping bills.
The system creates an audit trail of all

5. the changes made which can be viewed NA Online System
while application processing or later.

In case of Non-EDI ports, the DH

evaluates the application based on the
As per ANF RA
uploaded Shipping Bills.
3A/D and Section
6. Online
Appendix 3 B / Dealing
System shall auto calculate the amount
3C Hand
based on entered shipping details and
uploaded bills.
RA
The DH has gets a checklist for ticking the
Procedure Section
7. procedures followed for evaluation of Online
checklist Dealing
the application.
Hand
In case of recommended deficiency, DH
creates a deficiency and selects the
appropriate application form section of
deficiency that will be re-entered by
RA
exporter along with any additional
Deficient Section
8. documents. Online
Application Dealing
Hand
DH shall not send the deficiency directly
to applicant. DH shall forward the
Deficiency details to next level officer in
hierarchy for further action.
After evaluation, the DH enters remarks
in the "Comment Note" with RA
recommendation for further action. Rejection Section
9. Online
System shall provide facility to item wise Reason Dealing
(on each field) recommendation for Hand
approval or rejection.
The DH forwards entire digitally signed
application file online to RA Officer for
approval or rejection or deficiency or
Application,
mark to next level officer in workflow. RA
Attachments,
Section
10. checklist and Online
System shall maintain workflow of Dealing
Comment
application processing hierarchy. Hand
Note
Workflow approving RA Officer (FTDO/
Asst. DG/JDG/ADG) is determined as per
the financial powers of MEIS scheme.

Application,
The RA Officer receives the original Attachments,
application with the comment and Deficiency
RA
11. recommendation. For processing, RA /Rejection, Online
Officer
Officer opens his checklist as part of the Checklist and
process. Comment
Note
In case of deficiency, the RA officer shall
refer back the application to applicant
for submission of deficient documents.
The system sends deficiency intimation
by email and SMS. Approved
RA
12. The officer shall indicate comments in Deficiency Online
Officer
the Comment Note, with his DSC with reason
Authentication.
The efile/application is automatically
routed to the DH under “Pending
Clarification” section.
In case of Rejection, the RA officer
shall reject the application. The officer
shall indicate comments in the
Comment Note, with his DSC
Authentication. Approved
RA
13. The system sends rejection intimation Rejection Online
Officer
by email and SMS. Application status with Reason
is updated in applicant profile.
The efile/application is automatically
routed to the DH under completed
section.
In case of approval, the RA Officer
generates the Digitally Signed Duty
Credit Scrip for EDI ports. Approval
comments are written in comment
Duty Credit
Section. RA
14. Scrip Online
Officer
generated
The file is automatically routed to the
DH. System shall generate with
intimation to all officers falling between
DH and Approver.

Application,
In case RA Officer wants to route the file
Attachments,
to next hierarchy level officer, RA Officer RA
15. Checklist and Online
sends the file after DSC authentication Officer
Comment
with his comments in Comment Note.
Note
Application,
For matters pertaining to DGFT Attachments,
RA
16. headquarters, the file can be routed to Checklist and Online
Officer
linked DGFT HQ Officer. Comment
Note
The system also updates the Scrip details DGFT

Scrip Details
on the Applicant's profile along with System
and Export
17. details of Exports and sends the Scrip to Online and
Details as per
CBEC system linked to the set of Shipping CBEC
Shipping bills
bills. System
DGFT
After issuance, the scrip is transmitted
Scrip System
directly to the applicant, CBEC system
18. Management Online and
and credited to the Scrip Management
System CBEC
System across.
System
Level 3 Process_1- Response of Deficiency Application by Applicant
Step Mode
Document Respon-
No. Process Description of
Checklist sibility
activity
1. Applicant receives the Deficiency
Application in the "Pending Application"
section the dashboard, along with an Enabled
intimation on the email. The Deficiency deficient
Online Applicant
Application is replica of original application
application with deficient section section tab
enabled for providing additional
information.

2. The applicant logs into user account. The

Deficient
Deficient application is visible along with Online Applicant
Application
the application details.
3. The applicant rectifies the application
and gets an option to attach documents
Deficient
mentioned in the Deficient Application. Online Applicant
Application
The original information is visible in the
Original Application tab.
4. Deficiency
The applicant submits the Deficiency
Application
Application with DSC authentication to Online Applicant
along with
concerned RA.
attachments
Level 4 Process_1 RA Processing of Deficiency Application

Step
No. Mode
Document Responsi-
Checklist bility
activity
1. Deficiency RA
The RA Dealing Hand gets the Deficiency
Application Section
Application in Clarification received Online
along with Dealing
section.
attachments Hand
2. The DH again evaluates the application
Deficiency
for deficiencies and recommends the
Application, RA
case to the workflow RA Officer with
Attachments Section
recommendation in Comment Note for Online
and Dealing
Acceptance or Rejection.
Comment Hand
Rest process remain same as described
Note
in Level 2- RA Processing Module
Level 3 Process_2- Rectification/ Cancellation of Issued Scrip/ Split Scrips by RA Office
Mode
No. Checklist Sibility
activity
Issued scrip
Rectification of scrip request shall be
for EDI ports, RA Office
made in following ways
1. Non EDI Online /
1. Applicant submit the scrip
ports OR Applicant
rectification/cancellation request
both,

online pertaing to the specific RA Updates

office. from Scrip
2. Dealing Hand initiates the Management
ratification request (with reason to System
rectify their mistake).
3. In case of export return on rejection
by the buyer;
a. For EDI ports, On intimation from
customs system, an automatic
task shall be created with a
reference number to cancel the
issued scrip.
b. For Non EDI port, applicant shall
apply for cancellation of scrip.
To generate the request, user selects the

issued scrip(s) and opt for the split / Issued scrip
modify / cancel option. Split / modify / for EDI, Non
cancel option is available even for EDI OR both, RA Office
2. partially utilized scrips. Cancellation Updates Online /
option is available for fully utilized scrips from Scrip Applicant
also apart from partially utilized scrips. Management
Split criteria for Scrip is mentioned in System
Business rules.
Scrip on hold
On Scrip rectification initiation, Scrip
status
data shall be replicated to Customs and DGFT
3. replicated Online
Scrip Management system making scrip System
across all
status “on hold”
levels
The DH initiates Scrip(s) amount edit or
Edited
verifies the request, as case may be, and
Scrip(s),
sends for approval to next officer in RA
Audit trail
hierarchy along with Section
4. /History of Online
1. Reasons in Comment Note Dealing
changes of
2. Draft letter which will be later Hand
approved
communicated to applicant
application
informing about the update
The RA officer receives the rectification Application,
application in his/her dashboard with Attachments,
RA
5. 1. Audit trail/History of changes of Letter to Online
Officer
approved application applicant
2. Edited scrip(s) informing

3. Comment Note about the

update,
Checklist and
Comment
Note
The RA officer
1. Scrutinizes the application
Edited Scrip RA
6. 2. Approves or Rejects the edited Online
file Officer
scrip(s) with comments on Comment
Note
In case of approval,
1. Shipping bill utilization updated in
DGFT system, if applicable
2. Updates the Scrip(s) after DSC
authentication
3. In case of excess utilized scrips,
Exporter shall pay the duty with
interest at CBEC. CBEC shall send the
DGFT
duty payment details to DGFT
system /
system against the scrip(s). Approval
CBEC
can be done only after duty
Edited Scrip system
7. payment. Online
file /scrip
In case of EDI ports, Duty payment
manage-
details shall be automatically
ment
transferred to Scrip management
system
system against Bill of entry/Scrips
and for Non EDI ports Scrip
management system shall be
updated by official for Bill of
Entry/Scrip(s)
Scrip details are replicated to CBEC
System
4. Scrip Management system updated.
In case of rejection of rectification of
Rejected file,
scrips request,
Original
1. Status of previously generated scrips DGFT
8. Scrip, Online
is removed from “on hold” system
Corrected
2. Scrip(s) status are replicated to CBEC
Scrip
System

Corrected
For both approval or rejection, Scrip, RA
application request is automatically approved Section
9. Online
routed to the DH with intimation to all in /Rejected Dealing
between levels of hierarchy. Application Hand
file
In case RA Officer wants to route the file
to next hierarchy level officer, then RA
Entire
Officer sends the file after DSC RA
10. electronic file Online
authentication to the next hierarchy Officer
of applicant
officer with the comments in Comment
Note.
In case of approval, applicant gets the
1. Updated Duty Credit Scrip(s) to the
applicant's dashboard
2. Cancelled previous issued scrips (In
case of cancellation of scrips request)
3. In case of split request for unutilized /
partially utilized scrips, previously RA
Successful
issued scrip amount shall be reduced Section
11. approval Online
to zero / amount already utilized and Dealing
through DSC
new scrips shall be generated for Hand
remaining amount.
4. Letter/Notification to applicant
In case of rejection ,
1. Scrip status is restored.
2. Rejection intimation to applicant
Cancelled
Shipping Bills
In case of rejected exports, CBEC system DGFT
at ICEGATE
shall automatically update the Shipping Server
and Scrip
12. Bills status for returned exports and Online and
correction in
updates the the DGFT scrip ICEGATE
Scrip
management system Server
Management
System
Scrip Details
The system also updates the Scrip details
and Export RA
13. on the Applicant's profile along with Online
Details as per System
details of Exports
Shipping Bills
Level 4 Process_2- Scrip Management System at EDI Ports and Non-EDI Ports

Mode
No. Checklist sibility
activity
Issued Duty
DGFT
After issuance of scrips, the credited Credit Scrip
Server
1. scrip details are automatically routed to and utilization Online
and CBEC
Automated Scrip Management System. updates from
Server
server of CBEC
In case of EDI Ports, the system would
get updates from CBEC on utilization Issued Duty
DGFT
and would mark the Scrips ‘Utilized’ Credit Scrip
Server
2. when the amount is exhausted. and utilization Online
and CBEC
CBEC system shall send details of Scrip updates from
Server
utilization against the Bill of Entry and server of CBEC
scrip amount utilized.
In case of Non-EDI Ports, the system
would provide facility to authorities at
the CBEC for uploading the Scrip
Issued Duty CBEC
utilization details into the DGFT scrip
Credit Scrip official at
3. management system. CBEC offiical Online
and utilization the
shall manually update details of Scrip
at CBEC gateway
utilized against Bill of Entry and scrip
amount utilized in scrip management
system.
The scrips would automatically be
DGFT
4. marked ‘Utilized’ once amount is Utilized Scrip Online
Server
exhausted completely.
The applicant can also utilize the scrips
for payment of composition fee,
payment of application fee, or for
Utilization of
5. payment of shortfall value in an EO. In Online Applicant
Scrip
this case, the applicant would need to
link the application file with the Scrip
Utilization and payment
The credit/ Cancellation/ Utilization of Issued Duty DGFT
scrips, scrip amount is automatically Credit Scrip, Server
6. Online
updated in the Scrip Management Cancelled and CBEC
System. Shipping Bills Server

6.5 To-Be Business Process Assumptions

This section outlines any assumptions made while designing the To-Be Business
Process.
Ref Assumption Description
1. The applicant has updated the profile with necessary verifications
2. The applicant is providing valid documents with the application forms.
3. Only for deviation cases requiring policy intervention from DGFT Headquarters
(with permission from DG) may be taken on file
4. DGFT will be creating the system for scrip management to keep track of the scrip
utilization.
5. For EDI ports, details can be directly obtained from Custom/ Excise. For Non EDI
ports, details will be manually uploaded by respective Custom/Excise Authority.
6. Customs shall make necessary provisions in ICEGATE existing system, wherever
required, along with integration with DGFT system or capture/upload
information in DGFT system as case may be.
7 Business Rules/ Dependencies-Handoffs / Supporting Documents

7.1 Business Rules
 Applicant shall have option to choose Jurisdictional RA on the basis of Corporate
Office/ Registered Office/Head Office / Branch Office address endorsed on IEC for
submitting application/applications under MEIS and SEIS. This option need to be
exercised at the beginning of financial year. Once an option is exercised, no change
would be allowed for claims relating to that year. To illustrate, if an exporter has
chosen RA Chennai for claiming rewards for exports made in 2015-16,then all
claims for exports made in 2015-16, irrespective of the date of application shall be
made to RA Chennai only.
 The relevant Shipping Bills for EDI ports and e BRC are linked with the on line
application.
 In case of Non-EDI ports hard copy of applications to DGFT with Shipping bills,
electronic Bank Realisation Certificate (e-BRC) and RCMC.
 No manual feeding allowed for EDI Shipping bills
 Single application can be made for multiple ports. However, for issuance of Scrips,
applicant shall select single port of registration.
 Applicable fees- INR 1000
 Eligibility of products as per Appendix 3B / Appendix 3C
 Last date of filing of application for Duty Credit Scrips:

Application for obtaining Duty Credit Scrip under MEIS shall be filed within a period
of :
(i.) Twelve months from the Let Export (LEO) date or
(ii.) Three months from the date of :
a.) Uploading of EDI shipping bills onto the DGFT server by Customs.
b.) Printing/ release of shipping bills for Non EDI shipping bills.
whichever is later, in respect of shipments for which claim is being filed.
 Late cuts based on Let Export Dates as per the following rules:
i. Application received after the expiry of last date but within 2%

six months from the last date
ii. Application received after six months from the prescribed 5%
date of submission but not later than one year from the
prescribed date
iii. Application received after 12 months from the prescribed 10%
date of submission but not later than 2 years from the
prescribed date
 Duty credit scrip needs to be registered at the port of exports. This is to be done
prior to allowing usage of duty credit. Once registered at EDI port, scrip can be
automatically used at any EDI port for import and at any manual port under
Telegraphic Release Advise (TRA) procedure.
 Duty Credit Scrip shall be valid for a period of 18 months from the date of issue
and must be valid on the date on which actual debit of duty is made. Revalidation
of Duty Credit Scrip shall not be permitted unless unless validity has expired while
in custody of Customs Authority / RA.
 Rectification process of Scrip will include the following:
(a) Split in the un-utilized scrip amount
(b) Cancellation of the Scrip
(c) Modification of Scrip amount.
(d) Revalidation of Duty Credit scrip
 System shall have the editable grid for the scrip amount to be splitted into multiple
parts of Rs 5 lakh.
 In case of rectification of issued scrip(s), the rectification can be done only for
completely unutilized scrip(s)
 Financial approval power of RA Officers as per the hierarchy is as mentioned below:

FTDO Up to Rs.50 Lakhs
ASSTT.DGFT Above Rs.50 Lakhs and up to Rs.2 Crores
DY.DGFT Above Rs.2 Crores and up to Rs.10 Crores
JOINT DGFT Above Rs.10 Crores and up to Rs.30 Crores
Zonal Joint DGFT / Addl. DGFT Above Rs.30 crores to Rs.50 crores.
DGFT Above Rs.50 crores and up to Rs.100 Crores
Hon’ble C I M Above Rs.100 Crores
7.2 Dependencies/Hand-Offs to other process(es)

 IEC Number
 Shipping Bills from Custom’s uploaded on DGFT’s server (EDI Ports)
 eBRC from Banks uploaded in DGFT’s server
 Issued Duty Credit Scrips uploaded to Central Board of Excise and Custom’s
respective servers
7.3 Supporting Documents

 Login through applicant’s portal only and updation of profile information with
information pertaining to certificates issued from external agencies- like RCMC
number
 Online Shipping Bills from Custom’s ICEGATE – EDI Ports
 Hard Copy of Shipping Bills for Non-EDI Ports
 eBRC against each Shipping Bill
 Online fee payment transaction details
8 Business/System Exception Processing
9 Scheme wise Functional Requirement Specification-MEIS

S.No. Specification Reference from
FRS-DGFT
eco system
1. System must allow Applicant to login with valid credentials
(User Id and password provided by DGFT).

2. System should store all information of the registered New User

Applicants uniquely and provide access to such information Registration
only to the users or to the designated administrator. &
3. System should be able to maintain all records for the login Application
sessions with date and time stamping Receipt
4. System shall prompt (Y/N) the applicant to update the Component
applicant profile, before opening up the form. In case
required, system should open the profile for update.
5. The system provides updated list of items as per the
modifications in Appendix 3 B.
6. The system verifies the details automatically from the external
authorities (integrations like CBDT, MCA 21, ECs etc.) for the
data entered by the applicant.
7. System should make available the latest version of the
Application Form online as uploaded by administrator/
authorized representative.
8. The eForm (ANF 3 A and 3 D of AAYAT NIRYAT FORMS) should
be downloadable with the default values and any information
that is entered manually must be allowed to be saved offline.
When the applicant connects to the system, they should be
able to submit the data.
9. System should support multilingual interface (minimum Hindi
and English) as per Localization and Language Technology Application
Standards. Receipt
10. System should only allow the submission of service request if Component
the mandatory fields of the application forms are filled.
11. System should display a message regarding successful or
unsuccessful completion of any transaction.
12. In case of unsuccessful transaction, the system should prompt
the error message.
13. System should time out the session if it is idle for more than
fifteen minutes. Session timeout is configurable and can be
modified as and when required by the administrator.
14. The system automatically updates the list of Shipping Bills as
per the update in the status at the ICEGATE and gives the user
option to select Shipping Bills with advanced search criterion
like: Date wise, shipment wise etc.
15. System must have the provision to upload the required
documents.
16. System should be able to record the payment made by the Payment
Applicant against the application as per the Payment Component
Component.

17. System should allow tagging/uploading all the attached Supporting

supporting documents with the service request and allow documents
retrieval of the attachments as and when the service request &
is accessed. Application
Verification
Component
&
Approval
Component
18. System should be able to assign the concerned authority, as
per the workflow, to carry out the verification and feed in the
comments section. Application
19. System shall provide facility to upload additional documents Verification
during RA processing. Component
20. Applicant will have provision to request split the scrip amount
(each being minimum of Rs 5 Lakh.).
21. System shall have the editable grid for the scrip amount to be
splitted into multiple parts of Rs 5 lakh.
22. System should be able to support the status tracking for each
request.
23. System should be able to auto escalate the service request
with an online notification to the subsequent actor as per the
escalation matrix if the service levels are not met as defined
in the service level description. Status Tracking
24. System should consider the list of holidays for tracking the Component
timelines of various approving authorities in the workflow.
25. Applicant will upload the deficient documents on the portal.
26. System will trigger the SMS/Email whenever there is a change
in the status of application.
27. System must have provision to verify, update, approve and Status Tracking
reject the application. Component &
28. System will have business rules to follow the proper approval Application
process. Verification
29. System should have provision to issue the deficiency to Component &
applicant in case more supporting documents are required. Monitoring
Component (MIS)
30. Application request will follow the workflow and will be Application
assigned to the authority as per the financial powers Workflow
mentioned in the business rules. All the applications including Component
the deficiency application would follow the same online
workflow

31. The system would open a new section for deficiency

application by creating a replica of original submitted
application and open only the fields requiring correction/
fulfilling of deficiency
32. In case of rejections, the system should request the concerned
authority to compulsorily provide the comments, without
comments the application should not be allowed to be
rejected. Rejection
33. System should have standard messages for rejection of the Component
Application like: Information Incomplete, wait time elapsed,
Wrong Information, the requester is not eligible etc.
34. System should allow the designated authorities to generate Monitoring
customized report on defined criteria’s (query parameters Component (MIS)
based on date range/RA/dealing hand/type of request etc.).
35. System will allow user to take print of the Scrip from the Status Tracking
portal. Component
36. The system provides a Scrip Management System for real time Scrip
tracking of issued scrip utilization with real time updation of Management
credit amount, debit amount, balance amount, related System
shipping bills, Bills of utilization
37. In case of Non- EDI ports the amount of scrips and their
utilization would be updated by CBEC officials at the gateway
38. The system would have real time integration with CBEC server
for tracking changes in Scrip amount utilization
39. In case of rejected exports, the system would update the scrip
amount as and when ICEGATE server makes changes in the
Shipping Bills
40. The system shall provide the provision for utilization of scrip
amount for for payment of composition fee, payment of
application fee, or for payment of shortfall value in an EO
41. The system would intimate concerned officials at all level in
case Scrip amount is edited by RA officials or CBEC officials
with an intimation to the applicant
10 Open Issues
ID Issue Resolution Responsibility Target Impact

Date Date


Date Date
11 Closed Issues

Date Date

System Requirement StudyAS-IS - TO-BE - BPR - FRS-MEIS - v1.2

Uploaded by

Copyright:

Available Formats

You might also like

System Requirement StudyAS-IS - TO-BE - BPR - FRS-MEIS - v1.2

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

System Requirement StudyAS-IS - TO-BE - BPR - FRS-MEIS - v1.2

Uploaded by

Copyright:

Available Formats

System Requirements Study Document

for Merchandise Exports from India Scheme (MEIS)

(AS-IS, TO-BE, BPR, FRS)

Revision / Document History

A. Document Creation : Wipro Limited

Version Date Prepared By Reviewed by Approved By Remarks

B. Document Approval : DGFT

Version Approval Approver Name Approver Signature Remarks

Confidential to DGFT and Wipro Limited 2 of 35

1 Process Scope ___________________________________________________________ 4

Confidential to DGFT and Wipro Limited 3 of 35

Process Title: Merchandise Exports from India Scheme (MEIS)

About the Scheme

Revision of MEIS scheme

Confidential to DGFT and Wipro Limited 4 of 35

Confidential to DGFT and Wipro Limited 5 of 35

3.1 Application Specific Process:

S.No. Process Name Process Id Comments

4 As-Is Business Process

4.1 Process Overview

4.2 Process Details

Confidential to DGFT and Wipro Limited 6 of 35

through courier or foreign post offices using

Process Owner Sh. K. P. Singh, Dy. DGFT

Actors involved in the Process

Internal Actors External Actors

 Dealing hand  Exporter

Process Input From

 Opting benefit under the scheme by  ICEGATE server

 Relevant Shipping Bill

 eBRC from Banks

 Transferrable Incentive Scrip  Exporter

Mode(s) of Records Maintenance

 Submission of supporting documents physically in case of Non-EDI Ports

Confidential to DGFT and Wipro Limited 7 of 35

Business/System Exception Processing

 For deficiency identified due to incomplete supporting documentation, a Deficiency

Current IT application Description (If Available)

 Application Form submission is automated with online attachments

Key Performance Indicators

Reports Generated (if any)

 Details of Scrips issued

4.3 Process Description & Responsibility:

Confidential to DGFT and Wipro Limited 8 of 35

The applicant selects the ANF 3 A or 3 D form of the

For EDI Ports the applicant has to select the relevant

For Non-EDI Ports the Shipping Bills needs to be Online/

The applicant needs to select submit application after

Confidential to DGFT and Wipro Limited 9 of 35

After submission the applicant gets a system DGFT Ecomm

Step No. Process Description Mode of Responsibility

2. In case of Non-EDI Ports the hard copy of entire Manually RA Counter

6. The Dealing hand has to evaluate the amount of Online RA Section

Confidential to DGFT and Wipro Limited 10 of 35

7. In case of Non-EDI ports, the Dealing Hand Manually RA Section

Confidential to DGFT and Wipro Limited 11 of 35

5 Business Process Re-engineering

1. Creation of Enhanced Exporter/Applicant Profile: