Production Support Analyst with 10+ years experience in Investment Banking

Production Support Analyst with 10 + years experience in InvestmentBanking

Mumbai, Maharashtra
Work Experience
Production Support Analyst with 10+ years experience in InvestmentBanking
Nomura
January 2013 to Present
Currently working as FO support for Index Structuring business and has worked in UK office for
Nomura. Has worked on Fixed Income derivative applications for Nomura
Production Support
Tata Consulatance services
Has worked with Investment Banking clients for TCS (Blackrock and Royal Bank of Canada)
Education
BE
Goa College of Engineering
Skills
Perl (Less than 1 year), Production Management (Less than 1 year), Sql (Less than 1 year), Front
Office (Less than 1 year), Unix (Less than 1 year), Python (Less than 1 year)
Additional Information
Experience Summary
• Module Lead , Front Office Support, application support , production support and maintenance role
in Nomura and TCS with alomost 10+ years experience in PL/SQL, Perl, Python, Sybase, UNIX and
VB/VBA.
Currently working as support Associate with Nomura 
• 10+ years experience in investment banking , Fixed Income , Risk analysis and asset management
domains
• Has worked with index structuring desk in London UK.
• Has worked in close collaboration woth Bloomberg, Reuter and other market vendors. 
• Clear understanding and hands-on experience on all phases of software development life cycle.
• Experience in handling multiple efforts, working with global users and teams.
Worked on few development projects in first 2 years of career with TCS.
• Result oriented professional with excellent communication and interpersonal skills as well as quick
learning ability.

BlackRock Investment Management, Tata Consultancy Services Mumbai Dec 2008 - June 2012

BlackRock is one of the largest publicly traded investment management firm. The firm manages
assets on behalf of institutions and individuals worldwide through a variety of equity, fixed income,
cash management and alternative investment products. In addition, BlackRock provides risk
management, investment system outsourcing and financial advisory services to a growing number of
institutional investors. Client has major presence in key global markets including U.S., Europe, Asia,
Australia and the Middle East.
Project Team: ASP Distribution (Application Support, Maintenance and Enhancement)
Technologies used - Sybase Transact SQL, Oracle PL/SQL, Shell scripting, Visual Basic, VBA,
Actuate
Roles and Responsibilities:
• Developing perl , unix shellscript andSybase modules for various applications.
• Enhancements and maintenance of BlackRock applications.
• Providing process improvements -resulted in reduction of manual work for business and improved
the performance of applications.
• Requirements gathering and user liaison for BlackRock applications enhancements.
• Coordination with teams' onsite, offshore and global teams for project related activities.
• Meeting Service levels and customer expectations on all projects.
• Handling application outages and incident reporting post outage.
• Prioritizing requests and sharing the work among the team.
• Impact analysis of requests on applications, programs and interfaces affected.
• Team leadership, Task allocation, project tracking, status reporting, monitoring team performance,
rewards and recognition for team members.
• Review projects and ensure that adequate documentation is available for Change Control.

Royal Bank of Canada, TCS Mumbai June 2012 – Jan 2013

The Royal Bank of Canada or RBC Financial Group is the largest financial institution in Canada, as
measured by deposits, revenues, and market capitalization. The bank serves seventeen million
clients throughout globe.
Project Team: Valuation (Application Support, Maintenance and Enhancement)
Technologies used - Sybase Transact SQL, Perl, Shell scripting and VB .Net
Roles and Responsibilities:
The job profile mainly includes the below:
• Analysis of the requirement and estimation
• Design and development
• Prepare test plan and performing test plans
• Preparation of Technical documents
• Bug fixing and Trouble shooting production issues.
• Completion of the on demand requests from users in time.

Nomura, Mumbai Jan 2013 – Jan 2018

Working as production support associate for trading application called Totoro having 3000 users
globally. Totoro is application used for risk and valuation calculations within Nomura. This application
has multiple batches in backend which gathers trade data from various upstream applications. It
calculate risk and pv in the overnight batches and further send to various downstream including
product controllers, trading desk, reporting and regulatory apps.

Technologies used - Sybase Transact SQL , python, Perl Unix, Excel, VBA and VB .Net
Roles and Responsibilities:
The job profile mainly includes the below:
• Primary Front office support, working with regulatory users, Risk managers, traders and middle
offices on user queries.
• Supporting batches and STP feeds.
• Analyzing new requirements and development, key reporting risk objects for product controllers.
• Preparation of Technical documents to be used by various support teams.
• L3 Bug fixing and Trouble shooting production issues and getting them documented so
that production support team handle them.
• Completion of the on demand requests from users in time.
• Incident management and problem management. Service NOW is the tool used to track them.

Key achievement: Worked on collaborating number of downstream and setting up periodic calls with
them. Incorporated number of IQMS strategies to optimize current support structure, which was
awarded with star of quarter award in Aug 2014.

Nomura, Mumbai Jan 2018 – Current

Working as Front office support for Index structuring business for Nomura. Has worked in UK and
has experience on working with Reuter, Bloomberg and other FO apps. Supporting Python and vba
based application used by Nomura Index structurers. Has worked under high pressure environment
and solving complex business issues.