Gede Wika Adi

Personal Data:
Name : I Gede Wika Adi Darmawan S.Par.
Nick Name : Wika
Sex : Male
Place & Date of Birth: Denpasar, 5th July 1995
Nationality : Indonesian
Occupation : Front Office Staff as a Receptionist
Weight/Height : 69 kg / 171 cm
Marital Status : Single
Contact Address : Jl. Nuansa Udayana V. No 11, Taman Grya, Jimbaran, Bali.
Contact Number : +62 82266217744
Email Address : gedewikaadi@gmail.com

Personal Experience :
I am a person who works in the hospitality industry, being friendly is my basis for
working, where it can build good relationships with fellow staff and customer. I am
looking for opportunity to build my career and get more skill in hospitality industry.
Highly motivated person who is keen to find challenging and rewarding career. Having
excellent interpersonal skills, fast-learner, well-organized person and I am eager to learn
something new. Having ability to work individually or as part of a team. Fully motivated
to reach my life goals and easy to adapt to new environment.

Gede Wika Adi – E – gedewikaadi@gmail.com M +62 82266217744

Professional Experience:
1. Prama Sanur Beach Hotel
Front Office Department Receptionist (January 2020 – March 2020)
- Prepare work equipment before starting the duty. Such as paper, pens, guest cards
and registration forms.
- Greet the guests with a kindly and very polite.
- Provide the information to the guest.
- Receive phone calls and forward to the relevant section. Also provide information by
telephone if someone asks about a company's service or product.
- Handle check-in, check-out and administration.
- Handle complaints from the guest and discuss with supervisor to solving the
problem.
- Checking all room blocking and ensure well prepared.
- Closing billing account and over handle the issue day to day.
- Night shift and handle night auditor, also prepare the correspondent for morning
shift.

Gede Wika Adi – E – gedewikaadi@gmail.com M +62 82266217744

2. Nusa Dua Beach Hotel & Spa
Food & Beverage Service (April 2018 – December 2019)
- Prepare work equipment before the restaurant opens.
- Setting up the table and cutlery.
- Greet the guests with a kindly and very polite, also ask the reservation if the guest
have reserved table before.
- Escorting guests to the table with good service, such as pulling the chairs, unfolding
the napkin and make a little conversation.
- Presenting food & beverages menus to the guest and suggest the guest with special
menu of the day to upsell the products.
- Serving food with enthusiasm and efficiency.
- Can handle a high volume of customers in fast-paced environments, ranging from
casual to fine dining.
- Handle complaints from the guest and discuss with supervisor to solving the
problem.
- Presenting the bill to guest and account the money or double check, in front of the
guest before leaving the table.
- Offers a restaurant card to get restaurant reviews.
- Handling POS system.
- Cleaning up the table and reset up the cutlery.
- Closing restaurant, ensure all cutlery well prepare, and order supplies from general
stores and FB stores.

Gede Wika Adi – E – gedewikaadi@gmail.com M +62 82266217744

Training Activities:

Has participated in training in basic rescue activities in the hotel area, such as pool

rescue, CPR, First AID with guidance from BALAWISTA. (28th – 29th January 2019).

Educational Background:
2013-2017 Bachelor Degree of Tourism at Tourism Faculty of Udayana
University

Summary of Qualifications:
- Good in written and spoken English
- Proficient in Power Pro and Microsoft Office (Word, Excel, Power point and
Outlook)
- Well-organized and responsible with an aptitude in problem-solving
- A team player with high level of dedication
- Skill in making tidy filling

Gede Wika Adi – E – gedewikaadi@gmail.com M +62 82266217744