ANNEX A

Training Plan

Program: HOUSEKEEPING NC II
Modality: Check which modality will be applied. Multi-modal is allowed.
[  ] Online [  ] Face-to-Face [  ] Distance Learning
(Check all modalities that will be used to cover all the categories of learners.)

Module Learning Outcome Learning Resources

Participating in LO 1: Obtain and convey workplace ● TESDA Online Program:

Workplace information 21st Century Skills /
Communication Communication /
LO 2: Speak English at a basic operational
Participating in Workplace
level
Communication
LO 3: Participate in workplace meetings and
discussions
LO 4: Complete relevant work related
documents

Working in a LO 1: Describe the team role and scope ● Digital CBLM: Working
Team in a Team Environment
LO 2: Identify own role and responsibility
Environment
within team ● Discussion Forum at
Google Classroom
LO 3: Work as a team member
LO 4: Work effectively with colleagues
LO 5: Work in Socially diverse environment

Practicing LO 1: Integrate personal objectives with ● Digital CBLM: Practicing

Career organizational goals Career Professionalism
Professionalism
LO 2: Set and meet work priorities ● YouTube Video
https://youtu.be/HC4TEKmy
LO 3: Maintain professional growth and
S1M?t=17
development

Practicing LO 1: Identify hazards and risks ● Digital CBLM: Practicing

Occupational Occupational Health and
LO 2: Evaluate hazards and risks
Health and Safety Procedures
Safety LO 3: Control hazards and risks
● YouTube Video:
Procedures LO 4: Maintain OHS awareness https://youtu.be/-E-
LO 5: Perform Basic First-Aid Procedures jfcoR2W0?t=73

Developing and LO 1: Seek information on the industry ● Digital CBLM:

Updating Developing and Updating
LO 2: Update industry knowledge
Industry Industry Knowledge
Knowledge LO 3: Develop and update local knowledge
●
LO 4: Promote products and services to
customers
Observing LO 1: Follow hygiene procedures ● Digital CBLM:
Workplace Observing Workplace
LO 2: Identify and prevent hygiene risks
Hygiene Hygiene Procedures
Procedures
●

Performing LO 1: Plan and prepare for task to be ● Digital CBLM:

Computer undertaken Performing Computer
Operations Operations
LO 2: Input data into computer
●
LO 3: Access information using computer
LO 4: Produce/output data using computer
system
LO 5: Maintain computer equipment and
systems

Performing LO 1: Follow workplace procedures for health, ● Digital CBLM:

Workplace and safety and security practices Performing Workplace and
Safety Practices Safety Practices
LO 2: Perform child protection duties relevant
to the tourism industry ●
LO 3: Observer and monitor people
LO 4: Deal with emergency situations
LO 5: Maintain safe personal presentation
standards
LO 6: Maintain a safe and secure workplace

Providing LO 1: Greet customer ● Digital CBLM: Providing

Effective Effective Customer Service
LO 2: Identify needs of customers
Customer
●
Service LO 3: Deliver service to customer
LO 4: Handle queries through use of common
business tolls and technology
LO 5: Handle complaints/conflict situation,
evaluation and recommendations
TESDA Online Program:
Providing LO 1: Receive housekeeping requests
TOURISM / HOUSEKEEPING
Housekeeping
LO 2: Provide/Service housekeeping requests NC II
Services to
Guests LO 3: Provide advice to guest
LO 4: Liaise with other departments
TESDA Online Program:
Cleaning and LO 1: Set-up equipment and trolleys
TOURISM / HOUSEKEEPING
Preparing
LO 2: Access rooms for servicing NC II
Rooms for
Incoming Guests LO 3: Make-up beds
LO 4: Clean and clear rooms
LO 5: Clean and store trolleys and equipment
 TESDA Online Program:
Providing LO 1: Provide valet services to guests
TOURISM / HOUSEKEEPING
Valet/Butler
LO 2: Display professional standards NC II
Service
LO 3: Care for guest property
TESDA Online Program:
Laundering LO 1: Collect laundry for laundering functions
TOURISM / HOUSEKEEPING
Linen and Guest
LO 2: Perform laundering functions NC II
Clothes
LO 3: Process laundered item
LO 4: Return laundered item
TESDA Online Program:
Cleaning Public LO 1: Select and set-up equipment and
TOURISM / HOUSEKEEPING
Areas, Facilities materials
NC II
and Equipment
LO 2: Apply cleaning technique
LO 3: Clean dry and wet areas
LO 4: Maintain and store cleaning equipment
and chemicals

Dealing with/ LO 1: Determine the level of intoxication

Handling TESDA Online Program:
LO 2: Apply appropriate procedures TOURISM /
Intoxicated
Guests LO 3: Comply with legislation HOUSEKEEPING NC II

eLearning Infrastructure Requirement Name of the Application

( ) LMS 

or Others:  TESDA Online Program

( ) application that provide access to the  YouTube Video
digital content and any shared resources  Google Classroom
anywhere, anytime;

( ) application that allows communication  Google Classroom

between trainers and peers synchronous  Facebook Messenger
and asynchronous; and  Zoom Cloud

( ) application that allows administration of  Google Classroom

assessment of learning outcomes
Prepared by: Checked by: Submitted by:

ALVIN JOY J. BUMANGLAG / JUGIE R. NABEROS JUGIE R. NABEROS VICTOR A. ARRIESGADO

Trainers Instruction Supervisor Head of Institution