Company name -MARKS AND SPENCER

1.The first step would be to open the website page on digital platform either a PC,laptop
or if you have the app on mobile phone
2.The second is an internet provider option available i.e. the telecom provider or even
the wifi connection.
3. Suppose you choose a product like a women’s top then check out your cart and you
will be directed to the online payment gateway which has options of cards(debit or
credit),emi,net banking,wallet,paytm,upi.If you choose the option o net banking the
company has partnered with banks such as axis bank,Hdfc,icici,sbi,kotak mahindra and
airtel payment banks.The wallet service include amazon pay,jio money,paytm,bhm upi.
4.If you choose the option of Online payment you will be directed to the payment
gateway. The payment gateway is in partnership with verified visa,mastercard secure
code,safekey,pci dss.
https://acs.fisglobal.com/ACS/servlet/schema3ds.web.RequestDetails
This is the url of the payment gateway page .
5.Seller-M&S has partnered with Reliance retail which is a part of reliance industries
group to set up operations outlets in india.
Logistics
6.The courier partner of M&S in India include Ecom express or blue dart to transport the
product from the shipment center.
The tracking services option is available on the company website to track the order .
Customer support-Customers can also contact through email or custom care number
0333 014 800
Delivery boy finally delivers the product to the customers and final feedback of the
product is given.
Media campaigns-
Marks and Spencer upgraded its marketing and advertising techniques on social and
digital media platforms.Advertisements are done through
magazines,newspapers,radio,television billboards etc.M&S promotes its products
through its websites as well.M&s has also appointed independent agency odd for its
brand awareness.Grey london will continue to sponsor ms foods.