T-1.8.

Details of Assessment
Term and Year Time allowed 6 Weeks
Assessment No 2 Assessment Weighting 60%
Assessment Type WRITTEN REPORT (Individual Submission)
Due Date Week 8 Room

Details of Subject
Qualification BSB20115 Certificate II in Business
Subject Name Business Environment 1
Details of Unit(s) of competency
Unit Code (s) and BSBWOR202 Organise and complete daily work activities
Names BSBWOR203 Work effectively with others
BSBWHS201 Contribute to health and safety of self and others

Details of Student
Student
Name
College Student ID

Students’ Declaration: I declare that the

work submitted is my own, and has not been Signature: ___________________________
copied or plagiarised from any person or
source. Date: _______/________/_______________

Details of Assessor
Assessor’s Name

Assessment Outcome

Competent Not Yet

Results Competent Marks / 60

FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________

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Student Declaration: I declare that I have been Assessor Declaration: I declare that I have
assessed in this unit, and I have been advised of my conducted a fair, valid, reliable and flexible
result. I also am aware of my appeal rights and assessment with this student, and I have provided
reassessment procedure. appropriate feedback

Signature: ____________________________ Student did not attend the feedback session.

Feedback provided on assessment.
Date: ____/_____/_____
Signature: ____________________________

Date: ____/_____/_____

Purpose of the Assessment

The purpose of this assessment is to assess the student in the Competent Not Yet
following learning outcomes: Competent
(C)
(NYC)

BSBWOR202 Organise and complete daily work activities

1.1 Discuss and agree on work goals and plans with assistance from
appropriate persons
1.2 Develop an understanding of the relationship between individual work
goals and plans, and organisational goals and plans
1.3 Plan and prioritise workload within allocated timeframes

2.1 Complete tasks within designated timelines and in accordance with

organisational requirements and instructions
2.2 Use effective questioning to seek assistance from colleagues when
difficulties arise in achieving allocated tasks
2.3 Identify factors affecting work requirements and take appropriate action

2.4 Use business technology efficiently and effectively to complete work

tasks
2.5 Communicate progress on task to supervisor or colleagues as required

3.1 Seek feedback on work performance from supervisors or colleagues

3.2 Monitor and adjust work according to feedback obtained through

supervision and comparison with established team and organisational
standards
3.3 Identify and plan opportunities for improvement in liaison with
colleagues
BSBWOR203 Work effectively with others
1.1 Identify own responsibilities and duties in relation to workgroup
members and undertake activities in a manner that promotes cooperation
and good relationships
1.2 Take time and resource constraints into account in fulfilling work
requirements of self and others
1.3 Encourage, acknowledge and act on constructive feedback provided by
others in the workgroup
2.1 Provide support to team members to ensure workgroup goals are met

2.2 Contribute constructively to workgroup goals and tasks according to

organisational requirements
2.3 Share information relevant to work with workgroup to ensure designated
goals are met

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2.4 Identify and plan strategies/opportunities for improvement of workgroup

in liaison with workgroup
3.1 Respect differences in personal values and beliefs and their importance
in the development of relationships
3.2 Identify any linguistic and cultural differences in communication styles
and respond appropriately
3.3 Identify issues, problems and conflict encountered in the workplace

3.4 Seek assistance from workgroup members when issues, problems and
conflict arise and suggest possible ways of dealing with them as appropriate
or refer them to the appropriate person
BSBWHS201 Contribute to health and safety of self and others
1.1 Follow provided safety procedures and instructions when working

1.2 Carry out pre start systems and equipment checks according to
workplace procedures

1.3 Follow workplace procedures for responding to emergency incidents

2.1 Identify designated persons to whom queries and concerns about safety
in the workplace should be directed

2.2 Identify existing and potential hazards in the workplace, report them to
designated persons and record them according to workplace procedures

2.3 Identify and implement WHS procedures and work instructions

2.4 Identify and report emergency incidents and injuries to designated

persons according to workplace procedures

2.5 Identify WHS duty holders and their duties for own work area

3.1 Contribute to workplace meetings, inspections and other WHS

consultative activities

3.2 Raise WHS issues with designated persons according to organisational

procedures

3.3 Take actions to eliminate workplace hazards and reduce risks

Assessment/evidence gathering conditions

Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student
can only achieve competence when all assessment components listed under “Purpose of the assessment”
section are recorded as competent. Your trainer will give you feedback after the completion of each
assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.

Resources required for this Assessment

 Computer with relevant software applications and access to internet

 Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
 This assessment has to be completed In class At home
 The assessment is to be completed according to the instructions given by your assessor.
 Feedback on each task will be provided to enable you to determine how your work could be improved.
You will be provided with feedback on your work within two weeks of the assessment due date. All other
feedback will be provided by the end of the term.

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 Should you not answer the questions correctly, you will be given feedback on the results and your gaps
in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be
deemed competent for this unit of competency.
 If you are not sure about any aspects of this assessment, please ask for clarification from your
assessor.
 Please refer to the College re-assessment for more information (Student Handbook).

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MARKING CRITERIA (for trainer use only)

The assessor is required to use the marking rubric below to assess the learner performance in each task as mentioned.

MARK MARK
TASK DETAILS
ALLOCATED RECEIVED

Part 1: Research Questions 10

Part 2: Exercises 10

Part 3: Case Study 10

Part 4: Work Health and Safety 30

TOTAL 60

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GENERAL INSTRUCTION

Answer thoroughly what is require d. Hard copy of project report must be submitted in proper
formatting. Example: Arial, size 10.

Part 1: Research Questions (10 marks)

For further information kindly refer to notes on e-learning titled as “Organise & Complete Daily Work
Activities” and “Work Effectively in a Business Environment”.

1. Discuss levels of management (top, middle and low-level management). What are their
functions and responsibilities? Explain with no more than 200 words. (1 mark)

Top-level management

Top-level management includes directors, president, vice-president and chief executive officer (CEO).

Functions and responsibilities

These managers are responsible for monitoring and control the entire institution. Where they develop
strategic objectives and plans, company policies and decisions on the direction of action. Senior
managers play a crucial role in mobilizing external resources. High-level managers are answerable to
shareholders and the over-all public.

Middle-level management

Middle management includes general managers, branch managers and department managers.

Functions and responsibilities

1. Implement organizational plans in line with company policies and senior management
objectives.
2. Identify and discuss information and policies from senior management to lower management;
and more significantly.
3. Inspire and provide direction to low-level managers towards higher performance.
4. Design and implementation of collective and inter-group work and information systems.
5. Recognize and monitor performance indicators at the group level.

Low-level management

Low-level management includes supervisors, section leads and foremen.

Functions and responsibilities

1. Appointment of staff functions;

2. Guiding and supervising workers in regular activities;
3. Guarantee quality and quantity of production;
4. Preparing recommendations and suggestions[ CITATION Typ \l 4105 ]

2. Discuss fulltime employee rights and responsibilities. Explain with no more than 200 words.
(1 mark)

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Responsibilities

The responsibilities of fulltime employee are given below:

1. Make certain that your actions do not cause damage to others.
2. Follow the employer's directions on safety and health - ask for help if you do not
understand the information.
3. Take care of any clothing and protective equipment (PPE) within the approach you were
directed and report any considerations. .
4. Inform the supervisor or employer about any risk, injury or health debility.
5. Collaborate with the employer when they need to do something for safety and health at
the workplace[ CITATION Emp17 \l 4105 ].

Rights

The rights of fulltime employee are given below:

1. The right to be free from discrimination and harassment of all kinds.

2. The right to a safe place of work free of hazardous conditions, toxic substances and other
potential safety hazards.
3. The right to be free from retaliation to file a claim or complaint against an employer
(sometimes referred to as "whistleblower" rights).
4. The right to fair remuneration for work done[ CITATION Fin19 \l 4105 ].

3. Discuss employer rights and responsibilities. Explain with no more than 200 words. (1 mark)

Rights
All employers are allowed to hire and dismiss workers in accordance with appropriate
procedures and to foresee the reasonable performance of their employees.

Responsibilities

1. The Anti-Discrimination Act of 1991 defines as a legal liability for employers to deliver
premises free from discrimination, sexual harassment, abuse and defamation.
2. Employers should not allow employees to discriminate, harass, or defame employees,
customers, or other management. If they do, they can be legally detained.
3. If an employee or agent of the Anti-Discrimination Act of 1991 violates their employment,
they may be responsible for their conduct separately and / or jointly with the employer.
This means that the employer can be held responsible for the conduct of his staff and
therefore must be active in the education staff regarding their responsibilities and
acceptable behavior standards in the workplace[ CITATION Emp13 \l 4105 ].

4. What is the importance of surveys and other feedbacks from customers? Explain with no
more than 200 words. (1 mark)

Customer feedback and surveys are essential because they convey insights that can be
used to improve your products, services, or staff collaboration. They offer the best way to
measure customer satisfaction. By measuring customer satisfaction helps you determine
whether your product or service meets or exceeds customer expectations. Improving
customer experience should be the main reason for collecting customer feedback.
Providing an amazing experience to make your customers come back and send their
friends to you is the best way to stand out from your competition. Customer feedback
provides a direct line of communication with your customer so you can determine if they

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are dissatisfied with the product or service you offer before

you lose their business. Comments you gather, such as good news, are often lost. These
may be key decision makers for new customers to access your services [ CITATION
Lel17 \l 4105 ].

5. What is the importance of performance appraisal? Explain how performance appraisals

are undertaken. Explain with no more than 200 words. (1 mark)

Staff training and progress decisions

Performance appraisal information is used to see if the employee needs additional
training and development. Performance may be impaired due to knowledge of evidence
or skills.

Validate the selection process

Performance appraisal is a means of verifying internal sources (promotions and transfers)
and external sources (recruiting new employees from abroad). Organizations spend a lot
of time and money to recruit and choose staff.

Promotions
Performance appraisal is a way of knowing which employee should receive an upgrade.
Previous assessments, along with other key data, will enable the administration to select
the right people to upgrade.

Transfer
Performance evaluation is also useful in making transport decisions. Transfers often
involve violations of functional responsibilities, and it is important to know which staff can
assume these responsibilities.

Career development
Performance managers can also assess the training of staff and guide them in developing
their careers[ CITATION Gau11 \l 4105 ].

6. Discuss workplace diversity. What are the benefits of workplace diversity? What are the
challenges of workplace diversity? Explain with no more than 200 words. (1 mark)

Diversity in the workplace refers to the variance of people in the organization. This seems
simple, but diversity includes race, gender, ethnic group, age, personality, cognitive style,
tenure, organizational function, education, background, etc.

Benefits

Increased adaptableness
Organizations that employ a diverse workforce can provide a wider range of solutions to
problems in service, provision of resources and allocation of resources.

A variety of views
Provide a variety of workforce that feels comfortable communicating different views and a
greater range of ideas and experiences.

Implementation is more effective

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Companies that encourage diversity in the workplace

inspire all their employees to perform their highest abilities.

Challenges
Communication - Cognitive, cultural and linguistic barriers must be overcome for
diversity programs to succeed.

Implement diversity in workplace policies - This may be the main challenge for all
defenders of diversity.

Developing Diversity in the Workplace Plan - Choosing a survey provider that provides
comprehensive reporting is a key decision[ CITATION Div10 \l 4105 ].

7. How can you resolve workplace conflict? Explain with no more than 200 words. (1 mark)

A workplace conflict can occur in several ways: between two employees, between other
teams or between supervisors and team members who manage. Challenging to solve the
problem at the moment, solving the team dispute is possible.
1. Communicate to the other person.
2. Focus on behavior and events, not on characters.
3. Listen wisely.
4. Define the points of agreement and disagreement.
5. Give priority to conflict areas.
6. Develop a plan of action for each conflict.
7. Continue through your plan.
8. Based on your success[ CITATION How18 \l 4105 ]

8. Explain why people cannot manage their jobs effectively until their managers explain
what their key result areas and job goals are? Explain with no more than 200 words. (1
mark)

People cannot manage to do their jobs effectively until their managers do not explain that
what basically their job is and what are the goals to be achieved in their jobs. People
would not understand the meaning and importance of their work until there is no one to
explain them and motivate them. Managers need to motivate and educate the worker
about their value and the value of the work they need to do for their company and ensure
them that it is for their benefit as well as workers play an important part to complete the
objectives.

9. Explain the difference between effective and efficient. And between urgent and important.
Explain with no more than 200 words. (1 mark)

Effective and efficient words mean "the ability to achieve a result," but there is an
important difference. An effective way to "produce the result of what is required."
Efficiency means "the ability to achieve desired results without wasting material, time or
energy".

Urgent implies that the task needs immediate attention. The urgent tasks put us in a
position of reaction, a situation characterized by a defensive, negative, expedient and
narrowly targeted mentality.

Important tasks are the things that contribute to our mission, our values and our long-
term goals. Sometimes important tasks are urgent, but they usually are not [ CITATION
Bre13 \l 4105 ].

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10. What is the importance of coaches and/or mentors in workplace? How can your peers in
the workplace assist you when difficulties arise? Explain with no more than 200 words. (1
mark)

The coaches and mentors play a very important role in the transfer of knowledge to the
individual and helps him to promote his personal and professional development. The
following reasons explain the importance of training and mentoring for people who do it:
1. Increase job satisfaction
2. Further enhance their skill level
3. Take advantage of their professional development
4. Strengthen skills in problem analysis and strategic thinking
5. Develop self-esteem[ CITATION Exf10 \l 4105 ]

Take your peers for lunch or happy hour to release stress once in a while. While this may help
you energize your mind, you can also make a better bond with your groups. Also, when you
have a discussion about a particular challenge between the peers, they may come up with a
better solution and help you solve this problem like the team.

Part 2: Exercises (10 marks)

A. TIME LOG - Keep a time log for your busiest day in your current workplace. If you are not
working, assume that you are a staff member of Academies Australasia. Analyse it terms of
urgency or importance. (5 marks)

Date :

Time What I Was Doing Analysis (Urgency or Importance)

8am Breakfast Important

9am Checking emails Urgent

10am Business call Urgent

11am Tea break Important

12nn Business call Urgent

1pm Meeting lunch Urgent

2pm Client meeting Urgent

3pm Client meeting Urgent

4pm Research on project Important

5pm Research on project Important

6pm Tea break Important

7pm Project documentation Important

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8pm Project documentation Important

9pm Dinner Important

10pm Checking emails Urgent

B. WORKPLACE TO DO LIST – Would a paper-based or an electronic “Workplace to Do” suit

you better? Explain your preference. Develop a “Workplace to Do” list for the next 5 weeks. (5
marks)
Electronic based will be suit better because we can set reminders at it. We can take it with our
phone all the time. It is synchronous, as it replaced mobile, laptop and computers. It is easy to
use and can share task with members through it.

“Workplace list to do”

Week 1
Meeting with client
Documentation
Official tour
Week 2
Dinner with client
Sending proposal to the business partner
Meeting with staff on new project
Week 3
Meeting with client
Report making on project
Final approval on project
Week 4
Hiring new staff for new project
Interviews
Documentation
Week 5
Lunch with new staff members
Start working on new project
Meeting with client
Official tour

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Part 3: Case Study (10 marks)

Joan Simon Discovers the Need to Monitor

Joan Simon has just been promoted to the position of area sales manager in charge of eight sales
representatives, two key account managers and three merchandisers for a fashion retail chain.

As a key account manager before her promotion, all she needed to look after was herself-making sure
she serviced her clients properly, the goods were delivered, that they sold well and that her clients
received the sales and merchandising support she deemed necessary. A simple spreadsheet system
plus diligent use of her diary always sufficed.

But now that she is the sales manager, she has a whole team of people to look after as well as all the
sales in the territory, product promotions, expenditures, business development and the like. The first
thing she has to do, she decides, is to make sure she understands her new role thoroughly. Then she
will need to set up some monitoring systems-systems that will quickly and easily give her the
information she needs to manage her area. How her predecessor had managed, she didn’t know. He
must have kept track of everything in his heads, because she hadn’t been able to find any records or
charts or any sort of organised systems anywhere.

Joan begins asking around. Her secretary suggests that she set up a computerised log for each
representative and key account manager, showing their sales to date against their budgeted sales.
That way she will know who is meeting targets and who might need a bit of help, or ‘jollying along’, as
she puts it. Her secretary also suggests a similar log for each customer, showing not only their
purchases but also their credit situation. That will help in her cash-flow budgeting.

Joan’s manager suggests that she applies management by exception principles with each of her staff
and incorporate them into the distribution department’s weekly summaries to her.

Questions

1. How should Joan go about making sure she understands her new job? What specific things
should she do? Should she monitor her results and, if so, how? Explain with no more than
200 words. (3 marks)

When starting work Joan should be settled in the corporate world, it doesn't take long for the
volume of work and projects to pile up. Joan should know some time management techniques
include setting priorities and maintaining a lists of items to be addressed daily. She should
create healthy environment around herself and her team.
Yes she should monitor her results it will be good for her for checking results she could see
some of the previous data and documents of sales department which can guide him whether
she is working in correct position or not.
She should also consider her seniors while discussing the project and show them time to time
to seek guidance. This will surely help her to make a perfect outcome.

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2. What should Joan’s first steps be in establishing an effective monitoring method for her sales
department? Explain with no more than 200 words. (2 marks)

The first thing she need to do about monitoring sales performance is knowing and evaluating
her company's performance earlier and today.

The sales department should be responsible for any effects of their strategies to increase
their sales. If sales drop slightly from sales, the sales team should think and analyse why this
happens and how they can return to their sales situation.

3. What monitoring systems do you think would be most appropriate to Joan’s needs? Why?
Explain with no more than 200 words. (2 marks)

Since the sales monitoring system is a means of controlling the number of sales made by the
company and the amount of profits it earns. For this purpose, a computerized monitoring
system is needed. Through an advanced and computerized business management system, it
makes more productive, efficient, safe and convenient for both the sales manager and his
clients. This will make it easier to access and retrieve the information you need, rather than
following paper files.

4. Identify and explain 3 dangers if Joan fails to set up and follow through with monitoring her
own and the department’s performance? Explain with no more than 200 words. (3 marks)

Dangers

1. If she fails, it effect the results and performance of sales department.

2. Unsatisfying results will affect the overall performance of company, as sales department
is the most important department and company’s reputation depends on it.
3. By failing to set up and monitoring her own, her job will be in danger zone. Not only her
job but also the jobs of the whole team members.

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Part 4 – Work Health and Safety (30 marks)

For further information kindly refer to notes on e-learning titled as “Participate in Work Health and
Safety”.

1. In WHS, what does the acronym PPE stands for? Why are PPEs important in your
workplace? Give 3 examples of PPEs that you use in your current or previous workplace.
Answer with no more than 100 words. (5 marks)

PPE stands for personal protective equipment. It is important because:

1. It prevents you from taking responsibility for your injuries.

2. Long-term circumstances may result from failure to protect yourself.
3. It increases the quality of your working day.

Protective glasses - These defensive glasses have safety frames made of metal or plastic
and shock resistant lenses.
Goggles - This is a narrow eye protection that entirely covers the eyes, eye sockets and
facial area surrounding the eyes directly and be responsible for protection from dust, impact
and stains.
Welding shields - Made of fiberglass or fiberglass and equipped with a clear lens, the eye
protection against burns caused by infrared[ CITATION 4Re18 \l 4105 ].

2. SafeWork Case (Source: SafeWork Authority of NSW)

The lack of clear instructions and proper supervision in the dangerous business of demolition
lay at the core of a breach of the Occupational Health and Safety Act that resulted in a
$75,000 fine being imposed on Delta Pty Ltd in the Industrial Relations Commission.

This conclusion by Justice Boland in the case that led to two workers sustaining serious
injuries after a building collapsed sent a clear safety message to all demolition operators, the
Acting General Manager of SafeWork NSW said today.

In 1997 the defendant was contracted to demolish a number of buildings on the Fox Studio
premises in Sydney. On 30 May one of the buildings was being demolished in a method
known as controlled collapse. Two employees of the defendant were on a scissor lift cutting
timber purlins inside the building when the structure collapsed, toppling the lift.

One worker sustained a compound fracture to one arm, injuries to the liver, fractured ribs and
a fractured pelvis. The other employee suffered a fractured pelvis, loss of several teeth, and
injuries to his tendon, cheek and mouth.

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The court heard that hinge cuts and rust in several of the
building’s steel supports had weakened the structure and contributed to its collapse. Justice
Boland said that the absence of the demolition supervisor as approved by the defendant’s
state manager, and his replacement with someone who was not experienced enough for such
a dangerous operation, was a serious error of judgement in respect of the defendant’s
responsibilities under the Occupational Health and Safety Act.

Q1: Who are responsible for the incident here? Identify any 2 personnel. Answer with no more
than 100 words. (2 marks)

The two personnel that are responsible for this incident are given below:

1. Inexperienced demolition supervisor

2. Defendant’s state manager

Q2: List 3 control measures that could have been used to prevent the accident. Answer with
no more than 100 words. (3 marks)

1. During the method of demolition, the work should be below continuous supervising of

the demolition.

2. Unless expressly in agreement otherwise, the demolition should be administered through

a floor ranging from the ceiling and landing.
3. All sensible precautions should be taken to avoid the chance of collapsing a
building once removing a part of a partly framed building.

3. In WHS, what does the acronym PCBU stand for? What is the role of PCBU in WHS?
Answer with no more than 100 words. (2 marks)

The PCBU stands for Person Conducting a Business or Undertaking. It has a primary care
obligation to ensure the health and safety of workers while they are at work. They are also
responsible for ensuring that the work performed does not involve risks to the health and
safety of others. Its role is to:
1. Providing and maintaining a safe working environment.
2. Provision and maintenance of safe installations and structures.
3. Ensure the safe use, handling and storage of the plant, structures and materials.
4. Deliver satisfactory facilities.
5. Providing education, training, information and supervision [ CITATION Hea11 \l 4105 ].

4. List 2 examples of PCBUs in any organisation. Answer with no more than 100 words.
(2 marks)

The examples of PCBUs in any organization is given below:

1. Work in the form of a compact company.
2. Partner in partnership (if partnership is narrow partnership).

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3. An organization established by legislation (university,

school or local authority).
4. Single trader or self-employed person[ CITATION Sus16 \l 4105 ].

5. Why are health and safety meetings important? Identify 3 reasons. Answer with no more than
100 words. (3 marks)

Well-planned safety meetings distribute important safety information to staff and give them
the opportunity to ask questions.
Keep away from complacency
Safety meetings afford an opportunity to provide training and new safety information. It also
provides an opportunity for employees to review information previously learned.
Risk assessment
Safety meetings analysis recent occurrences disturbing workers' health and safety and use
information to modernize current safety plans and actions to reduce or remove redundancies.
Corrective action
For safety meetings, employers need to have a consistent and dangerous identification
process that the committee can use to adopt new policies and procedures [ CITATION Aud \l
4105 ].

6. There are 6 ways to control risks in the workplace. Explain any 3 of these and give examples.
Answer with no more than 200 words. (6 marks)

1. Design or reorganization to eliminate risks

Risk disposal at the design or planning stage of a product, process or place of
employment is often cheaper and more practical. For example, remove the risk of a trip
on the ground or get rid of unwanted chemicals.

2. Isolate the danger of people

This involves separating the source of bodily harm from people through distance or using
barriers. For example, introducing a strict work area, using protection bars around the
edges and holes exposed in the flooring.

3. Use Personal Protection Equipment

Provide appropriate personal protective equipment and properly maintain the staff in the
band are trained on their proper use. Examples include gloves, earplugs, face masks,
hard hats, gloves, aprons and protective glasses[ CITATION Six16 \l 4105 ].

7. Short Case WH&S Scenario

A new worker was killed as he cleaned behind a hamburger stove at a fast food restaurant.
An investigation into his death revealed that the underside of the cable connected to the
hamburger cooker had worn away exposing a 12-mm length of one live conductor. The
worker died after touching the worn out cable. During the investigation, another worn out
cable attached to the adjacent cooker was found.

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a) Identify 2 hazards in this article. Answer with no more

than 100 words. (2 marks)

The two hazards are given below:

1. Firstly, the live wire was not coated by insulator, as it is necessary to cover the
live wire to prevent electric shock.
2. Secondly, the uncoated wire can be overheated. This overheat can lead to be
fuse which can melt and break the main circuit.

b) List 3 control measures that could have prevented this incident. Answer with no more
than 200 words. (3 marks)

The three control measurements are given below:

1. All live wires need to be coated by an insulator, it can be a plastic because plastic
is an excellent insulator.
2. Instructions and guidelines need to be given to all the new hired workers.
3. There is a need to be hired experience workers.

c) Who do you think would be held responsible for this incident and why? Answer with
no more than 100 words. (2 marks)

Management of restaurants and the new worker are responsible for this incident
because management didn’t hire experience worker and didn’t guide the new worker
properly. And the new worker itself responsible because of his carelessness.

References
4 Reasons It’s Important You Use PPE in the Workplace. (2018). Retrieved from Apple Rubber:
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