AddendumIAndClarifications28022020 1582900029 PDF

CHAITANYA GODAVARI GRAMEENA BANK
(A Government undertaking sponsored by Andhra Bank)

HEAD OFFICE ::: GUNTUR
Guntur DEPT : Information Technology DATE : 28-02-2020
Addendum -1
RFP for Supply, installation, maintenance of Hardware & maintenance of

Core Banking Application of the Bank -2020
Tender Reference : 099/51/RFP/2019-20/01, Date: 17.02.2020

Date of Addendum : 28-02-2020
Purpose of Addendum:
(1) Amendments in RFP document ------------- Page Nos - 01- 08
(2) Revised Tables and Integrity Pact ----------Page Nos – 09-20
(3) Response to pre-bid queries -------------Page Nos - 21- 83
1. Amendments in RFP
Page Current Clause details Amended Clause

No.
47 5.12.5. Overall penalty amount will be 5.12.5. The Penalty is capped every year
capped at 10% of the TCO. at 10% of the total charges payable per
annum for services (which
includes Facility Management charges
and AMC/ATS charges).
57
1.1.1. 10.3.15. In the event, Bank has not asked This RFP point withdrawn
for the quotes for alternative prices and
the Bidder furnishes the alternative
quotes in the Bidder’s financial bids, the
higher of the quotes shall be taken for
evaluating the bids. However, payment by
Bank shall be made for the lowest quote.
60 Besides penal provisions, Bank reserves Besides penal provisions, Bank reserves
the right to terminate the contract, if the the right to terminate the contract by
work is not progressing according to the giving 15days notice, if the work is not
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agreed project plans and when the delay progressing according to the agreed
is attributable to the Bidder either project plans and when the delay is
directly or indirectly due to the failure of attributable to the Bidder either directly
Proper Project Management. or indirectly due to the failure of Proper
Project Management.
1.1.2.
67 11.16.1 The Bank reserves the right to 11.16.1 The Bank reserves the right to
cancel the contract placed on the cancel the contract placed on the
selected bidder and recover expenditure selected bidder by giving 15 days notice
incurred by the Bank in the following and recover expenditure incurred by the
circumstances: Bank in the following circumstances:
Ø The selected bidder commits a breach Ø The selected bidder commits a breach
of any of the terms and conditions of the of any of the terms and conditions of the
bid. bid.
Ø The selected bidder goes in to Ø The selected bidder goes in to
liquidation/insolvency voluntarily or liquidation/insolvency voluntarily or
otherwise. otherwise.
Ø An attachment is levied or continues to Ø An attachment is levied or continues to
be levied for a period of 7 days upon the be levied for a period of 7 days upon the
effects of the bid. effects of the bid.
66 11.13.1. The Bank reserves the right to 11.13.1. The Bank reserves the right to
cancel the purchase order and terminate cancel the purchase order and terminate
the contract in the event of happening of the contract by giving 15 days notice
one or more of the following conditions period in the event of happening of one
or more of the following conditions
 Failure of the selected bidder to
accept the order within the time  Failure of the selected bidder to
stipulated. accept the order within the time
 Delay/failure in executing the stipulated.
contract Agreement.  Delay/failure in executing the
 Failure to furnish the performance contract Agreement.
guarantee within 21 days after issuing  Failure to furnish the performance
the Purchase order guarantee within 21 days after issuing
 Failure to maintain guaranteed the Purchase order
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uptime  Failure to maintain guaranteed

uptime
 Breach of terms and conditions of the
contract.  Breach of terms and conditions of the
contract.
 Mergers or amalgamation of Banks
 Mergers or amalgamation of Banks
30 Addition of Clause under 4.1 4.1.15 All Hardware, software,

middleware, licenses etc., to be procured
in the name of the bank and relevant
certificates / proofs to be submitted to
the bank for its records. Respective OEM
portal logins are to be created in
coordination with bankteam and all
licenses are to be shown in the portal.
83 Annexure 7- B: Storage at DC & DR Point 6 The storage array offered to be

: The storage array offered to be configured with 40 TB usable capacity
configured with 40 TB usable capacity (without compression/de-
(without compression/de- duplication/compaction) on Raid 5 using
duplication/compaction) on Raid 5 using less
less than 2 TB SSD / Flash Self encrypting
than 1.92 TB SSD / Flash Self encrypting drives. The bidder also need to
drives. The bidder also need to provide sufficient number of hot spare
provide sufficient number of hot spare drives. Storage Array should support
drives. heterogeneous disk capacities.
40 Removal of Clause 4.2.99 This RFP point is removed.
AMC for the new hardware should be

capped at 6% to 8% of hardware cost
79 A3. Server: Rack Mount Server Rack form factor
Point 4. Blade form factor
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49 6.3.2. ATS/AMC & additional OTS if 6.3.2. ATS/AMC & additional OTS if
availed - On Half yearly basis in advance availed - On Yearly basis in advance
59 10.9.1 The Bidder shall, at their own cost 10.9.1 The Bidder shall, at their own cost
and expenses, defend and indemnify the and expenses, defend and indemnify the
Bank against all third-party claims Bank against all third-party claims
including those of the infringement of including those of the infringement of
Intellectual Property Rights, including Intellectual Property Rights, including
patent, trademark, copyright, trade secret patent, trademark, copyright, trade secret
or industrial design rights, arising from or industrial design rights, arising from
use of the Products or any part thereof in use of the Products or any part thereof in
India Indiain connection to the services
mentioned in the RFP.
51
1.1.3. 7.2.5 The bidder should be a channel 1.1.4. The bidder should be a channel partner or
partner of M/s Edgeverve (Infosys) for working relationship with M/s Edgeverve
implementation and maintenance of (Infosys) for implementation and
Finacle Core Banking application currently maintenance of Finacle Core Banking
and should have been a channel partner application currently and should have
for the last 5 years ( enclose copy of been a channel partner / working
channel partnership letter). relationship for the last 5 years ( enclose
copy of channel partnership / working
relationship letter).
37
4.2.68Unix Administrator – L2 4.2.68 Unix Administrator – L2
1.1.5. Timings – 8 hours a day ( includes 1.1.7.
night Timings – 8 hours a day ( includes night
shifts) and 6 days a week shifts) and 7 days a week
Unix Administrator – L1
Unix Administrator – L1 Timings – 8 hours a day ( includes night
shifts) and 7 days a week
1.1.6. Timings – 8 hours a day ( includes night
shifts) and6 days a week One UNIX L1/L2 resource should be
present at DC at any point of time.
38
Wintel Administrator - L1 Wintel Administrator - L1
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1.1.8. Timings – 8 hours a day ( includes 1.1.9.

night Timings – 8 hours a day (general shift,
shifts) and 6 days a week during scheduled / unforeseen activities
support should be extended) and 6 days a
week
37
Database Administrator - L1 Database Administrator - L1
1.1.10. Timings – 8 hours a day ( includes night Database Administrator - L2
1.1.12. 6 days a week , Morning 9 to till EOD at
Database Administrator - L2 least one L1/L2 should present
1.1.11. Timings – 8 hours a day ( includes night
79
1.1.13. A3 Server Rackmount Server 1.1.15. A3 Server Rackmount Server
1.1.14. Sl No 3. The offered CPU should be of
1.1.16. Sl No 3.The offered CPU should be of
minimum 8 cores, with 2.5 GHz or higher minimum 4 cores, with 2.5 GHz or higher
clock speed with a provision to disable / clock speed with a provision to disable /
enable cores as per the bank requirement. enable cores as per the bank requirement.
L3 caches should be more than 30 MB. L3 caches should be more than 30 M.B
78 A2 Server Blade Server A2 Server Blade Server
Sl No 3 The offered CPU should be of Sl No 3 The offered CPU should be of

minimum 8 cores, with 2.5 GHz or higher minimum 4 cores, with 2.5 GHz or higher
clock speed with a provision to disable / clock speed with a provision to disable /
enable cores as per the bank enable cores as per the bank
requirement. L3 caches should be more requirement. L3 caches should be more
than 30 MB. than 30 MB.
129 Annexure –17 ..Transaction volumes

Revised Annexure 17 is attached.
100 Annexure 12 – Integrity pact

Annexure 12 Precontract Integrity Pact Replaced with latest format which is
attached.
116 Indicative commercials The revised table will include Total cost
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Sl. No2 Software columns. Attached below
122 Indicative commercials
Sl No 7 Maintenance of CBS, other Included cost of man days and increased

associated systems, data base, system number of UNIX resources ,revised table
administration, networking and facility is attached.
management services
42 Finacle 10.X version migration
4.2.119
The Bidder is to arrive required hardware The Bidder is to arrive required hardware
/ software upgrades and additional / software upgrades and additional
software licenses required, training for its software licenses required for migrating
own bank staff for migrating the Finacle the Finacle CBS application to new
CBS application to new version. The version. The bidder has to quote for the
bidder has to quote for the one time one time efforts required for migration of
efforts required for migration of the the existing application to version 10.x or
existing application to version 10.x or higher and for the required additional
higher and for the required additional Hardware. Bank procure the required
Hardware. Bank procure the required licenses for migration of Finacle CBS to
licenses for migration of Finacle CBS to 10.x version. This will be an optional item
10.x version. This will be an optional item and will be invoked by Bank during the
and will be invoked by Bank during the currency of the contract as and when the
currency of the contract as and when the same is required. However the charges
same is required. However the charges quoted will be included in the TCO for
quoted will be included in the TCO for arriving at the L1 bidder.
arriving at the L1 bidder. 4.2.122 (J)
4.2.122 (J) This clause is removed
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Setting up of Training environment. 4.2.123
4.2.123 This is an end to end project for Finacle

version migration without disruption of
This is an end to end project for Finacle
operation and hence other than the
version migration without disruption of
procurement of software licenses,
operation and hence other than the
carrying out the UAT, traing for its own
procurement of software licenses,
staff, nothing else will be in the scope of
carrying out the UAT nothing else will be
Bank.
in the scope of Bank.
Page 4.1.18 The contract with the existing SI M/s

4.1.18 The contract with the existing SI M/s
No EIT Services India Pvt., ltd is expiring on
EIT Services India Pvt., ltd is expiring on
15/09/2020 and hence the resources of the
29, 15/09/2020 and hence the resources of the
newly selected bidder should be placed latest
newly selected bidder should be placed latest
by 01/08/2020. Required transition from
by 16/08/2020. Required transition from
existing SI to be planned by the selected
existing SI to be planned by the selected
bidder and detailed transition plan with
bidder and detailed transition plan with
timelines to be submitted by 31-05-2020so as
timelines to be submitted by 31-05-2020so as
to ensure Knowledge Transfer from the
to ensure Knowledge Transfer from the
incumbent vendor to the new vendor, and
incumbent vendor to the new vendor, and
full take over happens from 16/09/2020
full take over happens from 16/09/2020
onwards.
onwards.
1.1.17. 4.2.70 The engineers of the successful bidder
37 should be onboard latest by 01.09.2020.1.1.20.
Bank 4.2.70 The engineers of the successful bidder
is willing to pay for FM resources from 16-08- should be onboard latest by 16.08.2020. Bank
2020 if they are deployed before the is willing to pay for FM resources from 16-08-
commencement of project for takeover from 2020 if they are deployed before the
existing vendor. commencement of project for takeover from
existing vendor.
1.1.18. 5.8.2 The bidder should ensure that their
46 1.1.21. 5.8.2 The bidder should ensure that their
resource is deployed latest by 01.09.2020
and project take over happens before the resource is deployed latest by 16.08.2020
expiry of the existing contract. and project take over happens before the
expiry of the existing contract.
1.1.19.
7|Page
35 4.2.66 The Details of the resources to be

4.2.66 The Details of the minimum
placed is as follows and revised table is
resources to be placed is as follows
attached.
Sl. Item DC DR
Sl. Item DC DR
No Hyderabad Chennai
No Hyderabad Chennai
L1 L2 L1 L2
L1 L2 L1 L2
1 Unix 1 1 1 -
1 Unix 2 2 1 -
Support
Support
2 Wintel 1 - - -
2 Wintel 1 - - -
Support
Support
3 Database 1 1 - -
3 Database 1 1 - -
4 Network 2 1 2 -
4 Network 2 1 2 -
support
support
Total 5 3 3 0
Total 6 4 3 0
All the other terms and conditions of the RFP remain unchanged.
Place : Guntur Dr. B V RAMANA RAO
Date : 28-02-2020 GENERAL MANAGER
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2. Revised Tables and Integrity Pact
23. Annexure -12 INTEGRITY PACT

INTEGRITY PACT
Between
Chaitanya Godavari Grameena Bank hereinafter referred to as "The Principal",and

………………………………………………………………………..hereinafter referred to as ``The Bidder/ Contractor"
Preamble
The Principal intends to award, under laid down organizational procedures, contract/s for
…………………………………………………………………..The Principal values full compliance with all relevant
laws of the land, rules, regulations, economic use of resources and of fairness/transparency in its
relations with its Bidder(a) and / or Contractor(s).
In order to achieve these goals, the Principal will appoint Independent External Monitors(IEMs) who
will monitor the tender process and the execution of the contract for compliance with the principles
mentioned above.
Section 1 - Commitments of the Principal
(1) The Principal commits itself to take all measures necessary to prevent corruption and to observe
the following principles:-
a. No employee of the Principal, personally or through family members, will in connection with
the tender for, or the execution of a contract, demand, take a promise for or accept, for self
or third person, any material or immaterial benefit which the person is not legally entitled
to.
b. The Principal will, during the tender process treat all Bidder(s) with equity and reason. The
Principal will in particular, before and during the tender process, provide to all Bidder(s) the
same information and will not provide to any Bidder(s) confidential/additional information
through which the Bidder(s) could obtain an advantage in relation to the tender process or
the contract execution.
c. The Principal will exclude from the process all known prejudiced persons.
(2) If the Principal obtains information on the conduct of any of its employees which is a criminal
offence under the IPC/PC Act, or if there be a substantive suspicion in this regard, the Principal will
inform the Chief Vigilance Office and in addition can initiate disciplinary actions.
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Section 2 - Commitments of the Bidder(s)/ Contractor(s)
i) The Bidder(s)/ Contractor(s) commit themselves to take all measures necessary to prevent
corruption. The Bidder(s)/ Contractor(s) commit themselves to observe the following principles
during participation in the tender process and during the contract execution.
a. The Bidder(s)/ Contractor(s) will not, directly or through any other person or firm, offer,
promise or give to any of the Principal's employees involved in the tender process or the
execution of the contract or to any third person any material or other benefit which he/she
is not legally entitled to, in order to obtain in exchange any advantage of any kind
whatsoever during the tender process or during the execution of the contract.
b. The Bidder(s)/ Contractor(s) will not enter with other Bidders into any undisclosed
agreement or understanding, whether formal or informal. This applies in particular to prices,
specifications, certifications, subsidiary contracts, submission or non-submission of bids or
any other actions to restrict competitiveness or to introduce cartelization in the bidding
process.
c. The Bidder(s)/ Contractor(s) will not commit any offence under the relevant IPC/PC Act;
further the Bidder(s)/Contractor(s) will not use improperly, for purposes of competition or
personal gain, or pass on to others, any information or document provided by the Principal
as part of the business relationship, regarding plans, technical proposals and business
details, including information contained or transmitted electronically.
d. The Bidder(s)/ Contractors(s) of foreign origin shall disclose the name and address of the
Agents/representatives in India, if any. Similarly the Bidder(s)/Contractors(s) of Indian
Nationality shall furnish the name and address of the foreign principals, if any. Further
details as mentioned in the “Guidelines on Indian Agents of Foreign Suppliers” shall be
disclosed by the Bidder(s)/Contractor(s). Further, as mentioned in the Guidelines all the
payments made to the Indian agent/representative have to be in Indian Rupees only.
e. The Bidder(s)/Contractor(s) will, when presenting their bid, disclose any and all payments
made, is committed to or intends to make to agents, brokers or any other intermediaries in
connection with the award of the contract.
f. Bidder(s)/Contractor(s) who have signed the Integrity Pact shall not approach the Courts
while representing the matter to IEMs and shall wait for their decision in the matter.
(2) The Bidder(s)/Contractor(s) will not instigate third persons to commit offences outlined
above or be an accessory to such offences.
Section 3 – Disqualification from tender process and exclusion from future contracts
If the Bidder(s)/Contractor(s), before award or during execution has committed a transgression

through a violation of Section 2, above or in any other form such as to put their reliability or
credibility in question, the Principal is entitled to disqualify the Bidder(s)/Contractor(s) from the
tender process. The firm will be banned from all future business dealings also.
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Section 4 – Compensation for Damages
1. If the Principal has disqualified the Bidder(s) from the tender process prior to the award
according to Section 3, the Principal is entitled to demand and recover the damages
equivalent to Earnest Money Deposit/Bid Security.
2. If the Principal has terminated the contract according to Section 3, or if the Principal is
entitled to terminate the contract according to Section 3, the Principal shall be entitled to
demand and recover from the Contractor liquidated damages of the Contract value or the
amount equivalent to Performance Bank Guarantee.
Section 5 – Previous transgression
1. The Bidder declares that no previous transgressions occurred in the last three years with any
other company in any country conforming to the anti-corruption approach or with any
Public Sector Enterprise in India that could justify his exclusion from the tender process.
2. If the Bidder makes incorrect statement on this subject, he can be disqualified from the
tender process.
Section 6 – Equal treatment of all Bidders/ Contractors
1. The Principal will enter into agreements with identical conditions as this one with all Bidders and
Contractors.
2. The Principal will disqualify from the tender process all bidders who do not sign this Pact or violate
its provisions.
Section 7 – Criminal charges against violating Bidder(s)/Contractor(s)
If the Principal obtains knowledge of conduct of a Bidder, Contractor or Subcontractor, or of an

employee or a representative or an associate of a Bidder, Contractor or Subcontractor which
constitutes corruption, or if the Principal has substantive suspicion in this regard, the Principal will
inform the same to the Chief Vigilance Officer.
Section 8 – Independent External Monitor
1. The Principal appoints competent and credible Independent External Monitor for this Pact
after approval by Central Vigilance Commission. The task of the Monitor is to review
independently and objectively, whether and to what extent the parties comply with the
obligations under this agreement.
2. The Monitor is not subject to instructions by the representatives of the parties and performs
his/her functions neutrally and independently. The Monitor would have access to all
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contract documents, whenever required. It will be obligatory for him/her to treat the
information and documents of the Bidders/Contractors as confidential. He/she reports to
the Chairman, Chaitanya Godavari Grameena Bank
3. The Bidder(s)/Contractor(s) accepts that the Monitor has the right to access without
restriction to all project documentation of the Principal including that provided by the
Contractor. The contractor will also grant the Monitor, upon his/her request and
demonstration of a valid interest, unrestricted and unconditional access to their project
documentation. The same is applicable to Sub-contractors.
4. The Monitor is under contractual obligation to treat the information and documents of the
Bidder(s)/Contractor(s)/Sub-contractor(s) with confidentiality. The monitor has also signed
declarations on ‘Non-Disclosure of Confidential Information’ and of ‘Absence of Conflict of
Interest’. In case of any conflict of interest arising at a later date, the IEM shall inform
chairman, Chaitanya Godavari Grameena Bank and recuse himself/herself from that case.
5. The Principal will provide to the Monitor sufficient information about all meetings among
the parties related to the Project provided such meetings could have an impact on the
contractual relations between the Principal and the Contractor. The parties offer to the
Monitor the option to participate in such meetings.
6. As soon as the Monitor notices, or believes to notice, a violation of this agreement, he/she
will so inform the Management of the Principal and request the Management to discontinue
or take corrective action, or to take other relevant action. The monitor can in this regard
submit non-binding recommendations. Beyond this, the Monitor has no right to demand
from the parties that they act in a specific manner, refrain from action or tolerate action.
7. The Monitor will submit a written report to the Chairman, Chaitanya Godavari Grameena
Bank within 8 to 10 weeks from the date of reference or intimation to him by the Principal
and, should the occasion arise, submit proposals for correcting problematic situations.
8. If the Monitor has reported to the Chairman Chaitanya Godavari Grameena Bank, a
substantiated suspicion of an offence under relevant IPC/PC Act, and the Chairman
Chaitanya Godavari Grameena Bank has not, within the reasonable time taken visible action
to proceed against such offence or reported it to the Chief Vigilance Officer, the Monitor
may also transmit this information directly to the Central Vigilance Commissioner.
9. The work ‘Monitor’would include both singular and plural.
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Section 9 – Pact Duration
This pact begins when both parties have legally signed it. It expires for the Contractor 12 months
after the last payment under the contract, and for all other Bidders 6 months after the contract has
been awarded. Any violation of the same would entail disqualification of the bidders and exclusion
from future business dealings.
If any claim is made/lodged during this time, the same shall be binding and continue to be valid
despite the lapse of this pact as specified above, unless it is discharged/determined by Chairman of
Chaitanya Godavari Grameena Bank.
Section 10 – Other Provisions
This agreement is subject to Indian Law. Place of performance and jurisdiction is the Registered
Office of the Principal, i.e. Hyderabad.
1. Changes and supplements as well as termination notices need to be made in writing. Side
agreements have not been made.
2. If the Contractor is a partnership or a consortium, this agreement must be signed by all
partners or consortium members.
3. Should one or several provisions of this agreement turn out to be invalid, the remainder of
this agreement remains valid. In this case, the parties will strive to come to an agreement to
their original intentions.
4. Issues like Warranty/Guarantee etc. shall be outside the purview of IEMs.
5. In the event of any contradiction between the Integrity Pact and its Annexure, the Clause in
the Integrity Pact will prevail.
(For & On behalf of the Principal) (For & On behalf of Bidder/Contractor)
(Office Seal) (Office Seal)
Place : Date :
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Witness 1:
(Name & Address)
Witness 2:
(Name & Address)
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Indicative Commercials
2.Software
Software / Licen Warranty Unit Quantity Total ATS inclusive of taxes Remarks
Application ses & Period cost Cost Year 1 Year 2 Year 3 Year 4 Year 5 Total Total
Name Type incl., (2020- (2021- (2022- (2023- (2024- cost Cost
taxes 2021) 2022) 2023) 2024) 2025)
(A) (B) C=(A*B) (D ) (C+D)
A Antivirus
B Data
Protector
C Oracle
Licenses
D Other
software /
licenses if any
(Mention
details)
Total
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Indicative Commercials
8. Maintenance of CBS, other associated systems, data base, system administration, networking and facility management services.
Year 1 Year 2 Year 3 Year 4 Year 5 Total

charges
(2020-2021) (2021-2022) (2022-2023) (2023-2024) (2024-2025) includin
Sl. No Description g taxes Tax%
Unit Total Unit Total Unit Total Unit Total Unit Total
for five
charges charges charges charges charges charges charges charges charges charges
Qty., years
includin includin includin includin includin includin includin includin includin includin
g taxes g taxes g taxes g taxes g taxes g taxes g taxes g taxes g taxes g taxes
Core Banking
application
maintenance, other
associated
A 1
systems/services
including database,
middleware operating
system etc.,
B 5
Application support -
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L2 (At DC)
Application support L1
C (Optional item). (Head 3
office/Regional office)
D Oracle DBA at DC - L2 1
E Oracle DBA (at DC)- L1 1
F Unix Administrator at 2
DC - L2
G Unix Administrator - 3
L1 (at DC -1, DR-1)
H Wintel Administrator 1
- L1 (at DC)
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I Network facility 1
Management - L2
Network facility
J Management - L1 4
(at DC -2, DR -2)
Cost of 500 Mandays

K for total contract 500 -- -- -- -- -- -- -- --
--- --
period
Sum of A to K
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28. Annexure – 17 : Transaction Volumes

The projected transaction volumes in Finacle CBS for hardware sizing is given below:
Actuals in a DAY Projections in a DAY
Key Parameter As On March -2021 March -2022 March -2023 March -2024 March -2025
March -2020
Dec – 2019
1 Branches / Sol 221 223 265 305 350 400 460
2 Users 1,247 1,255 1450 1660 1900 2180 2500
3 Concurrent Users 850 870 990 1130 1300 1500 1720
4 Customer accounts - Live 26,36,000 27,77,000 33,32,000 39,98,000 47,97,000 57,56,000 69,07,000
Closed accounts 25,45,000
Peak manual transaction in a day during the month

5 56,500 60,000 75,000 94,000 1,17,500 1,46,800 1,83,500
(both total debit & credit legs)
APBS, ACH, NEFT, RTGS, ATM, PoS, e-Com, IMPS,

6 Mobile banking, UPI etc., Peak financial transactions 91,400 99,000 1,24,000 1,55,000 1,94,000 2,42,500 3,03,000
in a day during the month
Peak system generated transactions in a day during

7 2,72,600 2,89,000 3,61,200 4,51,500 5,64,400 7,05,500 8,81,000
the month (both total debit & credit legs)
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Peak Total No of financial transactions (both debit &

8 4,20,500 4,48,000 5,60,200 7,00,500 8,75,900 10,94,800 13,67,500
credit legs) in a day during the month (Sum of 5+6+7)
Peak non-financial transactions in a day during the

9 25,000 26,500 33,000 41,400 51,700 64,700 80,800
month
10 Peak transactions in the year in a day i,e., on 03-10-2019 (Interest Posting on SB Accounts) - 17,14,000.
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3.Pre Bid Queries and Clarifications:
Sl Clause/ Section Original Clause as per RFP Description of Query/ Clarification sought by Bank's Clarification
No Point Number Bidder
1. 2.2 Brief Scope Supply, delivery, installation and Deal Duration is for 5 years, while OEM support for Contract period is for 5 years,
of Work, maintenance of hardware, Storage, SAN 7 years.Kindly clarify. but bidder is to ensure that
Switch, and Backup software. The bidder proposed hardware is
Point No 2.2.7 is to ensure that proposed hardware is supported by OEM for seven
supported by OEM for minimum 7 years years.
period and to submit declaration from
OEM to that effect.
2 2.2 Brief Scope In future bank wants to implement 2.2.10. In future bank wants to implement Internet No change in RFP terms and
of Work, Internet Banking, bank may float Banking, bank may float separate RFP for the same. conditions.
separate RFP for the same. Bidder must Bidder must support integration of internet
Point No 2.2.10 support integration of internet banking banking with CBS without anyat mutually discussed
with CBS without any additional cost. additional cost.
3 3.1 Finacle The details of the features that are The details of the features that are already No change in RFP terms and
Modules already implemented in each of the implemented in each of the above areas are conditions.
Implemented above areas are provided in the following provided in the following sections. The details may
sections. The details may not be not beis exhaustive and there could be other
Point No3.1.4 exhaustive and there could be other features already implemented which also needs to
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features already implemented which also be taken care by the bidder.

needs to be taken care by the bidder.
4 4. Broad Scope At present Bank is using Finacle Core At present Bank is using Finacle Core Banking No change in RFP terms and
of Work Banking version 7.0.16 and lot of version 7.0.16 and lot of customizations are built conditions.
customizations are built into the software into the software by the existing System Integrator.
Point No. 4.1.1 by the existing System Integrator. The The objective of the Project is to take over the
objective of the Project is to take over the support and maintenance of the Finacle Core
support and maintenance of the Finacle Banking application, database and system
Core Banking application, database and administration and network administration from
system administration and network the existing System Integrator on as is where is
administration from the existing System basis and maintain all the existing features of the
Integrator on as is where is basis and application / interface built which are either
maintain all the existing features of the default features or customized as per Bank
application / interface built which are requirement. All the customizations which are
either default features or customized as implemented and not explicitly mentioned in this
per Bank requirement. All the RFP document also should be maintained by the
customizations which are implemented bidder.
and not explicitly mentioned in this RFP
document also should be maintained by
the bidder.
5 4. Broad Scope At present Bank holds HP Unix based At present Bank holds HP Unix based licenses for No change in RFP terms and
of Work licenses for Finacle application and the Finacle application and the application has conditions.
application has dependency on HP Unix dependency on HP Unix OS. Vendor has to supply
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Point No 4.1.5 OS. Vendor has to supply hardware which hardware which is capable of migrating application
is capable of migrating application from from existing systems to new hardware which is
existing systems to new hardware which capable of porting the existing application. If
is capable of porting the existing vendor proposes any other hardware, it is the
application. If vendor proposes any other responsibility of the vendor to get the existing
hardware, it is the responsibility of the application migrated to new hardware platform,
vendor to get the existing application build all the existing customizations, and carryout
migrated to new hardware platform, UAT in coordination with M/s Infosys. Any
build all the existing customizations, and additional cost arising out of this migration to be
carryout UAT in coordination with M/s borne by the vendor/Bank in accordance with
Infosys. Any additional cost arising out of mutual consent. Bank will pay only existing ATS to
this migration to be borne by the vendor. M/s Infosys as per existing contract with the Bank.
Bank will pay only existing ATS to M/s
Infosys as per existing contract with the
Bank.
6 4. Broad Scope Bank at its discretion may conduct an Bank at its discretion may conduct an interview of No change in RFP terms and
of Work interview of the onsite engineer/resource the onsite engineer/resource proposed to be conditions.
Point No 4.2.69 proposed to be deployed. Prior notice of deployed. Prior notice of one month needs to be
one month needs to be provided if any of provided if any of the existing engineer/resource is
the existing engineer/resource is leaving leaving the project. Also, suitable replacement is to
the project. Also, suitable replacement is be deployed and the knowledge transfer should
to be deployed and the knowledge happen, to the satisfaction of the bank, before the
transfer should happen, to the existing engineer /resource leave the project.
satisfaction of the bank, before the
23 | P a g e
existing engineer /resource leave the

project.
7 4. Broad Scope In future if Bank requires additional In future if Bank requires additional Facility No change in RFP terms and
of Work Facility Management resources, the Management resources, the bidder should provide conditions.
Point No 4.2.74 bidder should provide additional additional resources at the rates finalized through
resources at the rates finalized through this tender process. The Fixed Price, as mentioned
this tender process. in the Commercial schedule, is valid within a dead
band of ±5% of the baseline volumetric of the
respective resource unit that is provided as part of
RFP. For assets volumes above +5% threshold of
the baseline volumetric, additional resources will
be charged at ARC ‘Additional Resource Charge’ to
reflect additional marginal cost to Service Provider,
while credits known as RRC ‘Reduced Resource
Credit’ will be granted to Customer for reduction in
resources consumed, for service volumes below -
5% of the baseline volumetric.
8 4. Broad Scope The bidder must also ensure that the . The bidder must also ensure that the hardware No change in RFP terms and
of Work hardware resources utilization should not resources utilization should not exceed 70% at any conditions.
Point No exceed 70% at any point of time in the DC point of time in the DC & DR for Finacle CBS, for
4.2.101 & DR for Finacle CBS, for five years from five years from the date of signing of contract. In
the date of signing of contract. In case case the utilization exceeds the above level, the
the utilization exceeds the above level, bidder must provide additional hardware without
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the bidder must provide additional anyat an additional cost as per the increase in
hardware without any additional cost. sizing.
9 5.1 Service The Penalty is capped every year at 10% The Penalty is capped every year at 10%3% of the No change in RFP terms and
Levels and of the total charges payable per annum total charges payable per annum for services conditions.
Penalties for services (which includes Facility (which includes Facility Management charges and
Management charges and AMC/ATS AMC/ATS charges) and penalty for a given month
Point No 5.1.5 charges). should not be more than 3% of monthly invoice
value
10 5.2Penalties due The applicable penalties would be the The applicable penalties would be the same
to downtime – same irrespective of the root cause. The irrespective of the root cause. The following will be No change in RFP terms and
Application - following will be penalty applicable penalty applicable monthly during which uptime is conditions.
Finacle monthly during which uptime is observed observed on lower side i.e.,
Point No 5.2.2 on lower side i.e., · Uptime of 99.95% or above: No penalty
· Uptime of 99.95% or above: No penalty · Uptime less than 99.95% to 99.75%: 0.1 % of
· Uptime less than 99.95% to 99.75%: 0.1 TCOdefaulted portion
% of TCO · Uptime less than 99.75% to 99.50%: 0.2 % of
· Uptime less than 99.25% to 99.00%: 0.4 TCOdefaulted portion and so on and so forth
% of TCO and so on and so forth
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11 5.2 Penalties The penalty will be deducted from any of The penalty will be deducted from any of the No change in RFP terms and
due to the payment due for the SI. Penalties, if payment due for the SI. Penalties, if any shall be conditions.
downtime – any shall be calculated for every month calculated for every month and recovered from the
Application - and recovered from the charges payable charges payable or from the PBG amount.
Finacle or from the PBG amount.
Point No 5.2.3
12 5.3Penalties due The applicable penalties would be the The applicable penalties would be the same Maximum penalty cap is
to slow same irrespective of the root cause. irrespective of the root cause. Penalty at the rate applicable as per RFP point
application Penalty at the rate of Rs.1,00,000/- will of Rs.1,00,000/- will be applied for every hour of 5.1.5.
response: be applied for every hour of transaction transaction response slowness. The maximum
response slowness. penalty should not exceed 3% of Support Value
Point No 5.3.2
13 5.4Penalties due The applicable penalties would be the The applicable penalties would be the same No change in RFP terms and
to downtime - same irrespective of the root cause. The irrespective of the root cause. The following will be conditions.
Hardware following will be penalty applicable penalty applicable monthly during which uptime is
Point No 5.4.3 monthly during which uptime is observed observed on lower side i.e.,
on lower side i.e., · Uptime of 99.95% or above: No penalty
· Uptime of 99.95% or above: No penalty · Uptime less than 99.95% to 99.75%: 0.1 % of
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· Uptime less than 99.25% to 99.00%: 0.4 TCOdefaulted portion and so on and so forth
% of TCO and so on and so forth
14 5.Penalties for Bank reserves the right to charge penalty Bank reserves the right to charge penalty for No change in RFP terms and
delayed delivery for delayed deliveries at the rate of 1.0% delayed deliveries at the rate of 1.0% of the conditions.
of of the TCO per week without prejudice to delayed portion of the contract value pertaining to
Hardware/softw its other rights, if not delivered as per the the deliverables as applicableTCO per week
are agreed terms & conditions of delivery without prejudice to its other rights, if not
Point No 5.5.2 schedule as per Bid submitted. The delivered as per the agreed terms & conditions of
penalty will be increased to 2.0% per delivery schedule as per Bid submitted. The
week for the delay beyond 2 weeks from penalty will be increased to 2.0% per week for the
the stipulated delivery date. delay beyond 2 weeks from the stipulated delivery
date.
15 5 .6Penalties for . As a deterrent for delay, Bank would As a deterrent for delay, Bank would levy penalties No change in RFP terms and
delayed levy penalties for delays attributable to for delays attributable to the Bidder. conditions.
implementation the Bidder. Notwithstanding the Bank ‘s Notwithstanding the Bank ‘s right to cancel the
of the right to cancel the order, liquidated order, liquidated damages at 1%0.25% of TCO of
Hardware/softw damages at 1 % of TCO of the Project the Project Cost coressponding to undelivered
are Cost will be charged for every week delay portion will be charged for every week delay in
in implementation. implementation, subject to a maximum of 1% of
Point No 5.6.3 Annualized Contract Value.
16 5.7. Penalties if The bidder must also ensure that the . The bidder must also ensure that the hardware No change in RFP terms and
the hardware is hardware resources utilization should not resources utilization should not exceed 70% at any conditions.
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not sized as per exceed 70% at any point of time for five point of time for five years from the date of signing
the requirement years from the date of signing of of contract. In case the utilization exceeds the
contract. In case the utilization exceeds above level, the bidder must provide additional
Point No 5.7.1 the above level, the bidder must provide hardware without anyat an additional cost to the
additional hardware without any Bank.
additional cost to the Bank.
17 5.8.Penalties for As a deterrent for delay, Bank would levy As a deterrent for delay, Bank would levy penalties No change in RFP terms and
delayed penalties for delays attributable to the for delays attributable to the Bidder. conditions.
takeover of the Bidder. Notwithstanding the Bank ‘s right Notwithstanding the Bank ‘s right to cancel the
project. to cancel the order, liquidated damages order, liquidated damages at 1%0.25% of TCO of
at 1 % of TCO of the Project Cost will be the Project Cost corresponding to delayed portion
Point No 5.8.3 charged for every week delay in delay in will be charged for every week delay in delay in
deployment of resources and take over deployment of resources and take over the project,
the project ”. subject to a maximum of 1% of Annualized
Contract Value ”.
18 5.9. Penalties In the case of unauthorized absence a In the case of unauthorized absence a penalty No change in RFP terms and
related to penalty equivalent to per day cost of the equivalent to per day cost of the person will be conditions.
Facility person will be levied. In case of non- levied. In case of non-availability of any resource
Management. availability of any resource for three days for three days continuously will attract a deduction
continuously will attract a deduction in in resource cost for all resources for one
Point No 5.9.2 resource cost for all resources for one corresponding week.
corresponding week.
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19 5.10Penalties Bank reserves the right to charge penalty 5.10.2. Bank reserves the right to charge penalty No change in RFP terms and
due to delayed for delayed delivery of customization at for delayed delivery of customization, capped at conditions.
delivery of the rate of 5% of the customization cost the rate of 5%3% of the customization cost per
customisation per week. The penalty will be increased week. The penalty will be increased to 10% per
to 10% per week for the delay beyond 2 week for the delay beyond 2 weeks from the
Point No 5.10.2 weeks from the stipulated delivery date. stipulated delivery date. This will be applicable
This will be applicable even if the even if the customization is developed by a third
customization is developed by a third party OEMs
party OEMs
20 5.11Penalties As per RFP As per '5.11_Penalty' Sheet

due to down
time of WAN
21 5.11Penalties In case of Antivirus is not updated in any 5.11.3. In case of Antivirus is not updated in any of No change in RFP terms and
due to down of client systems is more than one week, client systems is more than one week, then penalty conditions.
time of WAN then penalty at the rate of Rs.500/- per at the rate of Rs.500/- per day per system will be
day per system will be levied. levied. However, the maximum penalty under this
Point No 5.11.3 section shall not exceed 3% of Annualized Contract
value and shall not exceed 3% of Monthly invoice
value for a given month
22 6.1Price Prices quoted should include all taxes, Prices quoted should includeexclude all taxes, Prices quoted should be
composition duties, GST and levies excepting duties, GST and levies exceptingincluding inclusive of taxes. For changes
Octroi/entry tax, which will be paid at Octroi/entry tax, which will be paid at actual. Any in tax rates refer point no.
Point No 6.1.4 actual. increase or decrease in the rates of the applicable 6.3.2.
29 | P a g e
taxes, duties or any new levy on account of

changes in law shall be to the account of Customer.
23 6.1Price In case the equipment is to be imported, In case the equipment is to be imported, the SI is No change in RFP terms and
composition the SI is required to do all such processes required to do all such processes like customs conditions.
Point No 6.1.8 like customs clearance etc., without clearance etc., without involving the Bank in any
involving the Bank in any manner at any manner at any stage. It will be the responsibility of
stage. It will be the responsibility of the SI the SI to abide by all the statutory requirements
to abide by all the statutory requirements like payment of all taxes, duties etc., without any
like payment of all taxes, duties etc., reference to the Bank. However, bank will
without any reference to the Bank. Bank reimburse the taxes and duties paid by the Bidder.
accepts no responsibility or liability in this Bank accepts no responsibility or liability in this
regard. regard.
24 6. Payment As per RFP Refer 'Payment Terms' sheet

Terms
25 6.3Payment · In the case of a situation where the SI · In the case of a situation where the SI could not No change in RFP terms and
Terms could not install the equipment’s install the equipment’s procured due to problem of conditions.
procured due to problem of site not site not ready for a period of one month from the
ready for a period of one month from the date of delivery and beyond, 75%100% of the cost
date of delivery and beyond, 75% of the of equipment will be paid against delivery subject
cost of equipment will be paid against to production of invoice, delivery challan and other
delivery subject to production of invoice, documents showing proof of site not ready with a
delivery challan and other documents letter of confirmation stating that the installation
showing proof of site not ready with a will be done under PO terms as & when required
30 | P a g e
letter of confirmation stating that the by the bank. Customer hereby agrees to make the
installation will be done under PO terms site ready as per the agreed specifications, within
as & when required by the bank. the agreed timelines. Customer agrees that SI
shall not be in any manner be liable for any delay
arising out of Customer's failure to make the site
ready within the stipulated period, including but
not limited to levy of liquidated damages for any
delay in performance of Services under the terms
of this Agreement. In case the SITE is not ready for
a continious period of 30 days, milestone payment
related to installation will be released to vendor
based on the SNR report, also if there is any
additional warranty cost due to continious site not
readiness for 30 days, same will be borne by the
customer
26 8.Preparation of The Bid shall be valid for a period of not The Bid shall be valid for a period of not less than No change in RFP terms and
Bids and Bidding less than 180 days from the date of 18090 days from the date of submission of Bid. conditions.
process submission of Bid.
Point No 8.1.3
27 10.2Earnest The Bidder should submit EMD for a sum The Bidder should submit EMD for a sum of No change in RFP terms and
Money Deposit of Rs.30,00,000/- (Rupees Thirty lakhs Rs.30,00,000/- (Rupees Thirty lakhs only) in the conditions.
(EMD) only) in the form of a Bank Guarantee in form of a Bank Guarantee in favour of ‘Chaitanya
Point No 10.2.1 favour of ‘Chaitanya Godavari Grameena Godavari Grameena Bank Bank’. The Bank
Bank Bank’. The Bank Guarantee should Guarantee should be valid for a period of 18090
31 | P a g e
be valid for a period of 180 days and days and should be issued by a Scheduled
should be issued by a Scheduled Commercial Bank/RRB in India. The format of Bank
Commercial Bank/RRB in India. The Guarantee is provided.
format of Bank Guarantee is provided.
28 10.2Earnest The EMD made by the bidder will be The EMD made by the bidder will be forfeited if: No change in RFP terms and
Money Deposit forfeited if: Ø The bidder withdraws his bid before opening of conditions.
(EMD) Ø The bidder withdraws his bid before the bids.
Point No 10.2.6 opening of the bids. Ø The bidder withdraws his bid after opening of
Ø The bidder withdraws his bid after the bids but before acceptance of “Letter of
opening of the bids but before Intent” or “Purchase Order”.
acceptance of “Letter of Intent” or Ø The selected bidder withdraws his bid / proposal
“Purchase Order”. before furnishing an unconditional and irrevocable
Ø The selected bidder withdraws his bid / Performance Bank Guarantee.
proposal before furnishing an Ø The bidder violates any of the provisions of the
unconditional and irrevocable terms and conditions of the RFP in the process of
Performance Bank Guarantee. evaluation and up to submission of Performance
Ø The bidder violates any of the Bank Guarantee.
provisions of the terms and conditions of
the RFP in the process of evaluation and
up to submission of Performance Bank
Guarantee.
29 10.2Earnest Failure to accept the order by the Failure to accept the order by the Selected Bidder No change in RFP terms and
Money Deposit Selected Bidder within seven days from within seven days from the date of receipt of the conditions.
32 | P a g e
(EMD) the date of receipt of the order makes order makes the EMD liable for forfeiture at the
Point No 10.2.7 the EMD liable for forfeiture at the discretion of Bank. However Bank reserves its right
discretion of Bank. However Bank to consider at its sole discretion the late
reserves its right to consider at its sole acceptance of the order by selected Bidder.
discretion the late acceptance of the 10.2.8. Failure to submit the Performance
order by selected Bidder. Guarantee with in stipulated period from the date
10.2.8. Failure to submit the Performance of execution of the contract makes the EMD liable
Guarantee with in stipulated period from for forfeiture. In such instance, Bank at its
the date of execution of the contract discretion may cancel the order placed on the
makes the EMD liable for forfeiture. In selected Bidder without giving any notice.
such instance, Bank at its discretion may
cancel the order placed on the selected
Bidder without giving any notice.
30 10.3General All responses should be in English All responses should be in English language only. No change in RFP terms and
terms of Bid language only. All responses by the All responses by the Bidders to this RFP document conditions.
submission Bidders to this RFP document shall be shall be binding on such Bidders for a period of
binding on such Bidders for a period of 18090 days from the date of opening the Technical
Point 180 days from the date of opening the Bid.
No.10.3.10 Technical Bid.
31 10.3General Bank concludes that everything as Bank concludes that everything as mentioned in No change in RFP terms and
terms of Bid mentioned in the RFP documents the RFP documents circulated to the Bidders and conditions.
submission circulated to the Bidders and responded responded by the Bidders have been quoted for by
by the Bidders have been quoted for by the Bidders and there shall be no extra cost
33 | P a g e
Point the Bidders and there shall be no extra associated with the same other than the cost
No.10.3.14 cost associated with the same other than quoted by the Bidder. The component prices
the cost quoted by the Bidder. The quoted by the bidders shall be binding for any
component prices quoted by the bidders additional component procurement as needed by
shall be binding for any additional the Bank within the ambit of the scope of work
component procurement as needed by including any extensions to the same. However,
the Bank within the ambit of the scope of such additional procurement should not exceed 5%
work including any extensions to the of the current scope mentioned in the RFP. The
same. The component prices should be component prices should be rational and in line
rational and in line with the overall prices with the overall prices quoted. Any irrational
quoted. Any irrational pricing of pricing of components can lead to disqualification
components can lead to disqualification of the bid.
of the bid.
32 10.10. Bidders The bidder’s aggregate liability in . The bidder’s aggregate liability in connection with No change in RFP terms and
Liability connection with obligations, undertaken obligations, undertaken as a part of this project conditions.
as a part of this project regardless of the regardless of the form or nature of the action
Point No form or nature of the action giving rise to giving rise to such liability, shall be limited to the
10.10.1 such liability, shall be limited to the Total Total Cost of Ownership (TCO) of the project.
Cost of Ownership (TCO) of the project. Notwithstanding anything contained herein,
The bidders liability in case of third party neither Party shall be liable for any indirect,
claims against the Bank resulting from punitive, consequential or incidental loss, damage,
breach of confidentiality, Willful claims, liabilities, charges, costs, expense or injury
Misconduct or Gross Negligence of the (including, without limitation, loss of use, data,
bidder, its employees and subcontractors revenue, profits, business and for any claims of any
or from third party claims resulting from third party claiming through Wipro) that may arise
34 | P a g e
infringement of patents, trademarks, out of or result from this Agreement. The

copyrights or such other Intellectual aggregate liability of Wipro, under this Agreement,
Property Rights shall be unlimited. shall not exceed the fees (excluding
reimbursements) received by it under this contract
during the six months preceding the date of first
claim. The bidders liability in case of third party
claims against the Bank resulting from breach of
confidentiality, Willful Misconduct or Gross
Negligence of the bidder, its employees and
subcontractors or from third party claims resulting
from infringement of patents, trademarks,
copyrights or such other Intellectual Property
Rights shall be unlimited.
33 11.1Performanc Within 21 days of the issue of purchase Within 21 days of the issue of purchase order the No change in RFP terms and
e Guarantee order the selected bidder must submit a selected bidder must submit a performance conditions.
performance guarantee equivalent to 10 guarantee equivalent to 10 % of the Total Contract
Point No11.1.1 % of the Total Contract value. The bank value. The bank guarantee shall be kept valid till
guarantee shall be kept valid till completion of contract period. The guarantee shall
completion of contract period. The contain a claim period of three months from the
guarantee shall contain a claim period of last date of validity.
three months from the last date of
validity.
34 11.1Performanc The bank shall invoke the guarantee . The bank shall invoke the guarantee before expiry No change in RFP terms and
35 | P a g e
e Guarantee before expiry of validity, if the services of validity, if the services rendered by the selected conditions.
rendered by the selected bidders are not bidders are not satisfactory and not as per the
Point No11.1.5 satisfactory and not as per the terms of terms of the contract and SLAs. The bank shall
the contract and SLAs. The bank shall notify the selected bidder in writing before
notify the selected bidder in writing invoking the guarantee.
before invoking the guarantee.
35 11.3 Rights of The bank reserves the right to modify the The bank reserves the right to modify the bill of No change in RFP terms and
the Bank bill of material at any point of time material at any point of time before opening of the conditions.
before opening of the indicative indicative commercial bid. The Bank reserves the
Point No11.3.5 commercial bid. The Bank reserves the right to alter the locations specified in the tender,
right to alter the locations specified in the and to delete/substitute items from the ones
tender, and to delete/substitute items specified in tender. The Bank also reserves the
from the ones specified in tender. The right to spread the total order over different
Bank also reserves the right to spread the phases. Bank may also place order for various
total order over different phases. Bank services in addition to the quantities mentioned in
may also place order for various services this tender not exceeding 5% of the quantities
in addition to the quantities mentioned in speciifed in the RFP at the same terms and
this tender at the same terms and conditions including and the cost agreed upon.
conditions including the cost agreed
upon.
36 11.13 Exit The cancellation of the purchase order The cancellation of the purchase order will be, No change in RFP terms and
option and will be, besides the bank’s right to invoke besides the bank’s right to invoke performance conditions.
contract re- performance guarantee or without guarantee or without prejudice to its rights to
36 | P a g e
negotiation prejudice to its rights to initiate any other initiate any other action as the bank may deem fit.
action as the bank may deem fit. The The Bank shall be the sole judge to decide about
Point No Bank shall be the sole judge to decide the happening of one or more of the conditions
11.13.2 about the happening of one or more of mentioned above.
the conditions mentioned above.
37 11.13 Exit Bank also has the right to cancel the Bank also has the right to cancel the contract and Refer RFP Point No.11.13.4
option and contract and exit without cause by giving exit without cause by giving 3 months advance
contract re- 3 months advance notice. notice. In the event of termination by Bank, the
negotiation Successful Bidder shall be paid for the:
a) Goods delivered
Point No b) Services rendered
11.13.6 c) Work in progress
d) Third party orders in pipeline which cannot be
cancelled despite Contractor's best efforts
e) Unrecovered investments shall be paid by
customer as per termination schedule till the date
of termination.”
38 11.16Terminatio The Bank reserves the right to cancel the The Bank reserves the right to cancel the contract, No change in RFP terms and
n of the contract placed on the selected bidder after giving a notice of 30 days placed on the conditions.
Contract & and recover expenditure incurred by the selected bidder and recover expenditure incurred
Compensation Bank in the following circumstances: by the Bank in the following circumstances:
Ø The selected bidder commits a breach Ø The selected bidder commits a breach of any of
Point No of any of the terms and conditions of the the terms and conditions of the bid.
37 | P a g e
11.16.1 bid. Ø The selected bidder goes in to

Ø The selected bidder goes in to liquidation/insolvency voluntarily or otherwise.
liquidation/insolvency voluntarily or Ø An attachment is levied or continues to be levied
otherwise. for a period of 7 days upon the effects of the bid.
Ø An attachment is levied or continues to
be levied for a period of 7 days upon the
effects of the bid.
39 11.16Terminatio However, the bank shall pay to the bidder . However, the bank shall pay to the bidder amount Payment will be made till date
n of the amount due to him towards the product due to him towards the product and services of availment of utilized
Contract & and services already provided/rendered already provided/rendered till the date of services.
Compensation as per the contract. Such payment shall termination as per the contract. Such payment
be subject to other terms and conditions shall be subject to other terms and conditions of
Point No of RFP like LD etc. RFP like LD etc.
11.16.3
40 11.18Taxes and The price quoted shall be inclusive of all The price quoted shall be inclusiveexclusive of all No change in RFP terms and
Duties taxes and duties. However, all taxes and taxes and duties. However, all taxes and duties as conditions.
duties as applicable shall be indicated applicable shall be indicated separately in the
Point No separately in the commercial bid only. commercial bid only. However, the prices, Taxes
11.18.1 However, the prices, Taxes and duties and duties etc, quoted shall be taken into account
etc, quoted shall be taken into account for the purpose of arriving at L1.
for the purpose of arriving at L1.
41 11.19Integrity As per RFP Bank to consider revised Pre Contract Integrity Latest Integrity Pact has been
Pact Pact. Wipro will share the Integrity Pact details attached herewith.
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42 Annexure 12 - As per RFP Bank to consider revised Pre Contract Integrity Latest Integrity Pact has been
PRE CONTRACT Pact. Wipro will share the Integrity Pact details attached herewith.
INTEGRITY PACT
43 Form 2 As per RFP Total cost should be exclusive of taxes. Taxes will No change in RFP terms and
Indicative be charged on actuals conditions.
commercial Bid
44 29Annexure-18 TCO shall encompass but not limited to TCO shall encompass but not limited to the No change in RFP terms and
Business Rules, the following: following: conditions.
Terms & a) Cost of the equipment/product or a) Cost of the equipment/product or services
Conditions services b) License fee (Corporate or user specific as
of Reverse b) License fee (Corporate or user specific defined in the RFP) including Operating
Auction as defined in the RFP) including Operating System/Database/Application licenses
System/Database/Application licenses /Middleware/Anti virus etc.
/Middleware/Anti virus etc. c) All existing taxes (including GST/Excise tax etc.),
c) All existing taxes (including GST/Excise duties and levies.
tax etc.), duties and levies. d) Installation and commissioning charges, if any
d) Installation and commissioning Any increase or decrease in the rates of the
charges, if any applicable taxes, duties or any new levy on account
of changes in law shall be to the account of
Customer.
45 ARC/RRC Clause not present in RFP The Fixed Price, as mentioned in the Commercial No change in RFP terms and
39 | P a g e
schedule, is valid within a dead band of ±5% of the conditions.

baseline volumetric of the respective resource unit
that is provided as part of RFP. For assets volumes
above +5% threshold of the baseline volumetric,
additional resources will be charged at ARC
‘Additional Resource Charge’ to reflect additional
marginal cost to Service Provider, while credits
known as RRC ‘Reduced Resource Credit’ will be
granted to Customer for reduction in resources
consumed, for service volumes below -5% of the
baseline volumetric.
46 Variance in Clause not present in RFP Service Provider undertakes that it is compliant to To be handled by the selected
Minimum State minimum wages act at the time of execution bidder. Bank will not make
Wages of the Agreement and the commercials are any additional payment.
accordingly factored. In the event there is a change
to the State minimum wages act or if the Customer
wants the Service Provider to comply to some
other minimum wages act including but not limited
to Central minimum wages act or the existing
minimum wages act is repealed by another act,
then in such cases, Customer will support Service
provider with change request for additional cost
incurred by Service Provider for complying to new
minimum wages. Service provider will not ask for
40 | P a g e
Change request for any changes that is within 8%

increase year on year from the State minimum
wages as on the date of contract sign off.
47 SNR Clause not present in RFP Customer hereby agrees to make the site ready as Please refer RFP point 6.3.2.
per the agreed specifications, within the agreed
timelines. Customer agrees that Wipro shall not
be in any manner be liable for any delay arising
out of Customer's failure to make the site ready
within the stipulated period, including but not
limited to levy of liquidated damages for any delay
in performance of Services under the terms of this
Agreement. In case the SITE is not ready for a
continious period of 30 days, milestone payment
related to installation will be released to vendor
based on the SNR report, also if there is any
additional warranty cost due to continious site not
readiness for 30 days, same will be borne by the
customer
48 Arbitration Clause not present in RFP If the dispute cannot be settled by mutual No change in RFP terms and
discussions within the thirty (30) day period, either conditions.
party may refer the matter to a panel of three
arbitrators. Each party shall choose one arbitrator,
both of whom shall elect the third arbitrator who
41 | P a g e
shall be the presiding arbitrator. The arbitration

proceedings shall be held under the provisions of
the Arbitration and Conciliation Act, 1996 or any of
its subsequent amendments. The arbitration
proceedings shall be in English and the venue of
arbitration shall be Bangalore, India.
49 ERV Clause not present in RFP “It is agreed that the price quoted is arrived at Exchange rate fluctuation to
based on the exchange rate of 1 USD = INR ___ be taken into consideration
(“Base Exchange Rate”). In the event the Base while quoting the prices.
Exchange Rate either increases or decreases by
percentage points greater than two per cent [2%],
the prices shall be charged as per the then current
exchange rate.”
50 Risk and Title Clause not present in RFP The risk, title and ownership of the products shall All procurements related to
be transferred to the customer upon delivery of this RFP to be done in the
such products to the customer name of the bank only.
51 Non Hire Clause Clause not present in RFP Customer acknowledges that personnel to be Bank recruits its staff through
provided by Wipro represent a significant IBPS. Entire recruitment is
investment in recruitment and training, the loss of handled by IBPS board only.
which would be detrimental to Wipro’s business.
In consideration of the foregoing, Customer agrees
that for the term of this Agreement and for a
period of one year thereafter, Customer will not
42 | P a g e
directly or indirectly, recruit, hire, employ, engage,

or discuss employment with any Wipro employee,
or induce any such individual to leave the employ
of Wipro. For purposes of this clause, a Wipro
employee means any employee or person who has
who has been involved in providing services under
this Agreement.
52 Saving Clause Clause not present in RFP Wipro’s failure to perform its contractual Vendor's performance will be
responsibilities, to perform the services, or to meet measured as per the scope of
agreed service levels shall be excused if and to the work mentioned in the RFP.
extent Wipro performance is effected , delayed or
causes non-performance due to Customer's
omissions or actions whatsoever.
53 Deemed Clause not present in RFP Services and/or deliverables shall be deemed to be Not acceptable to the Bank.
Acceptance fully and finally accepted by Customer in the event
when Customer has not submitted its acceptance
or rejection response in writing to Wipro within 15
days from the date of installation/commissioning
or when Customer uses the Deliverable in its
business, whichever occurs earlier. Parties agree
that Wipro shall have 15 days time to correct in
case of any rejection by Customer.
54 Change Order Clause not present in RFP Either party may request a change order (“Change No change in RFP terms and
Order”) in the event of actual or anticipated conditions.
change(s) to the agreed scope, Services,
43 | P a g e
Deliverables, schedule, or any other aspect of the

Statement of Work/Purchase Order. Wipro will
prepare a Change Order reflecting the proposed
changes, including the impact on the Deliverables,
schedule, and fee. In the absence of a signed
Change Order, Wipro shall not be bound to
perform any additional services.
55 Penalty Capping The overall maximum penalty, if any that can be No change in RFP terms and
imposed on Wipro under this proposal contract conditions.
shall not exceed 3% of the Annualized Contract
Value and penalty for a given month should not be
more than 3% of monthly invoice value.
56 Termination by Clause not present in RFP Successful Bidder may terminate the Agreement Not acceptable to Bank.
Bidder upon written notice to the Customer in the event
that the Customer commits a material breach of
the Agreement or Statement of Work, including
non-payment of fees and fails to cure such default
to the non-defaulting party’s reasonable
satisfaction within thirty (30) days after receipt of
notice.
57 Reference Clause not present in RFP Notwithstanding anything contained elsewhere, Documents to be submitted as
documents the Request for Proposal and/or contract signed requested in RFP.
between the Customer and the successful bidder
44 | P a g e
(“Contract”) shall specify the document to be

issued by the Customer for procuring the
deliverables (“Procuring Document”). Such
Procuring Document shall –
(a) Be solely governed by the terms and conditions
of the Contract
(b) Make an express reference to the Contract
It is also clarified that no pre-printed terms and
conditions mentioned in the Procuring Document
shall apply to the successful bidder.
58 2.2.8 Brief AMC for the period of 6 Months for Please delete this clause No change in RFP terms and
Scope of Work existing CBS hardware is to be provided HPE has reserverations and cannot provide any conditions.
AMC for the existing Hardware systems
59 Annexure 7 : Addl Point required The backup software should natively support Backup software should have
Technical (agent only, not through NFS): the capability to support all
Specification / SCO Unix/Open server 6.0, the OSs. It should be ready
Compliance HPUX 11.11, from the day 1 to support
Scientific Linux 6.x (x64), backups of Finacle &
D: Backup OpenVMS 8.34, 8.44 (Alpha), surrounding applications. It is
Software license Lotus Domino 8.5 Cluster on Windows 2008 (32- should also support windows
at DC and DR bit) and RedHat OS from day one.
All OS to be supported natively to have consistent

backup
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60 Annexure 7 : Addl Point required The proposed backup solution shall support No change in RFP terms and
Technical industry leading cluster solution such as MSCS, MC conditions.
Specification / Service Guard, Veritas Cluster.
Compliance
Backup software to support all types of cluster
D: Backup solution
Software license
at DC and DR
61 4.2. Detailed The bidder will be responsible for Do we have to provide any addl new servers for Yes, to be provided
Scope of Project maintaining the existing Test & this ?
Development (2 instances),
Point No. 4.2.3 Training and Productions setups of
Finacle. We use business copy at DR as
Report server
instance.
62 5.11. Penalties The following will be penalty applicable Level of Network/

due to down for the calendar month during which equipment Uptime No change in RFP terms and
time of WAN uptime is observed on lower side i.e., Per Month Penalty Charges conditions.
5.11.2. The Level of Network/ 99.95% and above No Penalty

Penalty Charges
following will be equipment
penalty
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applicable for Uptime Per 0.5% of total annual

the calendar Month
month during contract value.
which uptime is 99.5% and above
99.95% and above No Penalty
observed on but below 99.95% Defaulted portion
lower side i.e., 0.5% ofTotal annual
99.5% and above 1% of total annual
but below 99.95% contract value.
contract value.
99% and above but
1% ofTotal annual
99% and above below 99.5% Defaulted portion
but below 99.5% contract value.
1.5% of total annual
98% and above contract value.
98% and above but
but below 99% Contractvalue.
below 99% Defaulted portion
2% oftotal annual
97% and above 2% of total annual
but below 98% contract value
contract value.
97% and above but
96% and above below 98% Defaulted portion
but below 97% contract value.
96% and above but
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3% ofTotal annual below 97% contract value.

95% and above
but below 96% contract value Defaulted portion.
And so on and so forth 3% of total annual
contract value.
95% and above but
below 96% Defaulted portion
And so on and so forth
63 6.3.2. The terms Deliverables Eligible Amount Deliverables Eligible Amount for
of payment will for Payment Payment No change in RFP terms and
be as follows: Delivery and 50% of Hardware Delivery and 50%90% conditions.
installation of all Cost installation of all the of Hardware Cost
the required required hardware
hardware (Complete BOM at DC
(Complete BOM & DR)
at DC & DR) Delivery of all the 50%90% of
Delivery of all the 50% of software + required Software and software + license cost
required Software license cost licenses wherever
and licenses applicable and setting
wherever up of UAT
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applicable and environment

setting up of UAT Implementation Cost After 1 month of
environment successful live
Implementation After 1 month of operations
Cost successful live Sign Off of complete -40%10% of Remaining
operations solution * Hardware
Sign Off of 40% ofRemaining and Software cost
complete solution Hardware and Six Months from Date 10% of Overall
* Software cost of Sign-Off and Remaining Cost
Six Months from 10% of Overall successful live or immediately
Date of Sign-Off Remaining Cost operations on submission o
and successful live or immediately on f equivalent
operations submission of amount of PBG
equivalent ATS/AMC & additional On Half yearly
amount of PBG OTS if availed basis in advance
ATS/AMC & On Half Yearly Customisation charges Customization charges
additional OTS if basis in advance will be
availed paid on successful
Customisation Customization rollout of live
charges charges will be operations.
paid on successful FM charges On quarterly
rollout of live monthly basis
operations. in arrears
FM charges On Quarterly
basis in arrears
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64 5. Service Levels The Penalty is capped every year at 10% We propose that the overall penalty to be capped There is no change in RFP terms
and Penalties of the total charges payable per annum at 5% of the applicable monthly facility regarding overall penalty cap.
for services (which includes Facility management charges excluding AMC, ATS. The
Point No 5.1.5 Management charges and AMC/ATS AMC, ATS are from respective OEM and some of
charges). them are directly by Bank and hence we will not be Amount payable to the
in a position to take any penalty on account of this selected bidder only to be
Point No. 5.2 Penalties due to downtime – Application taken into consideration for
– Finacle levying penalty.
Point No. 5.4 Penalties due to downtime – Hardware
Point No. 5.11 Penalties due to downtime of WAN
65 5. Service Levels Penalties for delayed delivery of Liquidated damages should be applicable only in No change in RFP terms and
and Penalties Hardware/software the event of delay in delivery solely attributable to conditions.
Bank reserves the right to charge penalty the Bidder and should be computed at the rate of
for delayed deliveries at the rate of 1.0% 0.5% of the value of the affected service or product
Point No 5.5.2 of the TCO per week subject to the maximum of 5% of the
per week without prejudice to its other value of affected service or product.
rights, if not delivered as per the agreed
terms &
conditions of delivery schedule as per Bid
submitted. The penalty will be increased
to 2.0% per
week for the delay beyond 2 weeks from
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the stipulated delivery date.

Point No 5.6.3
Penalties for delayed implementation of
the Hardware/software
As a deterrent for delay, Bank would levy
penalties for delays attributable to the
Bidder.
Notwithstanding the Bank ‘s right to
cancel the order, liquidated damages at 1
% of TCO of the
Project Cost will be charged for every
week delay in implementation.
Point No. 5.8.3 Penalties for delayed takeover of the

project.
As a deterrent for delay, Bank would levy
penalties for delays attributable to the
Bidder.
Notwithstanding the Bank ‘s right to
cancel the order, liquidated damages at 1
% of TCO of the
Project Cost will be charged for every
week delay in delay in deployment of
resources and take
over the project ”.
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Point No.5.10.2 Penalties due to delayed delivery of

customisation
Bank reserves the right to charge penalty
for delayed delivery of customization at
the rate of 5
% of the customization cost per week.
The penalty will be increased to 10% per
week for the
delay beyond 2 weeks from the
stipulated delivery date. This will be
applicable even if the
customization is developed by a third
party OEMs
66 5. Service Levels Penalties due to slow application Request for deletion of these penalty clauses, as No change in RFP terms and
and Penalties response penalties has been already covered under SLA conditions.
penalties and Liquidated Damages. Further, the
Point No 5.3 slow response or other activities like delayed
EOD/BOD are of qualitative nature and depends on
various parameters, situations at that time. Hence
this clause to be removed
67 5. Service Levels Penalties if the hardware is not sized as Request for deletion of these penalty clauses, as No change in RFP terms and
and Penalties per the requirement penalties has been already covered under SLA conditions.
52 | P a g e

68 5. Service Levels Penalties related to Facility Management. Request for deletion of these penalty clauses, as Penalty will be invoked / levied
and Penalties penalties has been already covered under SLA under any one of the applicable
penalties and Liquidated Damages. Further, the event
69 5. Service Levels Penalties due to delayed EOD/BOD Request for deletion of these penalty clauses, as No change in RFP terms and
and Penalties process. penalties has been already covered under SLA conditions.
70 6. Pricing The price finalized shall remain valid for a The price shall be valid for 90 days from the date of No change in RFP terms and
period of five year from the date of such submission. It will be valid for the period of the conditions.
Point No. 6.2.1 finalization. contract as per the respective milestone and
related activities thereof.
71 6. Pricing Payment Terms Hardware & Software License No change in RFP terms and
100% payment for hardware & software licenses conditions.
Point No. 6.3 shall be made on delivery. OEMs are seeking full
53 | P a g e
payment and we cannot have a negative cash flow

scenario. hence we are propose this change
Implementation & Customization
Payment for implementation & Customization shall
be made based on mutually agreed milestones
between both the parties.
FM Charges
Payment for FM charges shall be made monthly in
arrears basis.
72 11.1 Performance Bank Guarantee We propose No change in RFP terms and
Performance Within 21 days of the issue of purchase 1. Performance guarantee (PBG) to be provided at conditions.
Guarantee order the selected bidder must submit a 5% of annual contract value and shall be renewed
performance yearly basis at 5% of relevant subsequent year’s
Point No.11.1.1 guarantee equivalent to 10 % of the Total contract value
Contract value. The bank guarantee shall 2. Customer shall invoke the PBG only on
be kept valid occurrence of material breach and after providing
till completion of contract period. The 30 days cure period to the bidder to rectify the
guarantee shall contain a claim period of material breach for which the PBG is sought to be
three months invoked.
from the last date of validity. 3. We propose the PBG to be in force until the
contract end date for the last year PBG
73 11.12. Access of The Bank may periodically conduct Audit The cost of any such audit requested shall be brone Audit cost will be borne by the
Audit either by internal auditors or by external by bank and findings / actions, if any, will be bank.
auditors inrespect of security/network discussed mutually and agree on next course of
Point No access and authorization controls and action
54 | P a g e
11.12.1 procedures, and other Product/services

provided by the selected bidder.
74 11.13. Exit Bank also has the right to cancel the Request for removal of this clause as bank already No change in RFP terms and
option and contract and exit without cause by giving have the right to terminate in case of any default. conditions.
contract re- 3 months advance Either party shouldn't have the right to terminate
negotiation notice. the contract for convenience.
Point No
11.13.6
75 11.16. Bank also has the right to cancel a portion Request for removal of this clause as bank already No change in RFP terms and
Termination of of the contract by giving 3 months have the right to terminate in case of any default. conditions.
Contract & advance notice, if Either party shouldn't have the right to terminate
Compensation the bank is not satisfied by the service the contract for convenience.
Point No offered by the bidder.
11.16.2
76 Annexure 12 – Fall Clause Please modify the clause as below: Latest Integrity pact has been
Pre Contract The BIDDER undertakes that it has not The BIDDER undertakes that it has not supplied / is attached herewith.
Integrity Pact supplied/is not supplying similar Product/ not supplying identical product / systems or
systems or subsystems at a price lower subsystems as a whole solution with the same
Point No 7.1 than that offered in the present bid in scope, terms and conditions within a period of 1
respect of any year prior to the bid submission date, at a price
other Ministry / Department of the lower than that offered in the present bid in
Government of India or PSU and if it is respect of any other Ministry / Department of the
found at any Government of India or PSU in India and if it is
stage that similar project was performed found within one year after signing of the contract
55 | P a g e
by the BIDDER to any other that the same product / systems or sub systems as
Ministry/Department of the Government a whole solution with same scope and terms and
of India or a PSU at a lower price, then conditions was supplied by the BIDDER to any
that very price, with due allowance for other Ministry / Department of the Government of
elapsed time, will be applicable to the India or a PSU in India at a lower price, then that
present case and the difference in the very price, with due allowance for elapsed time,
cost would be refunded by the BIDDER to will be applicable to the present case and the
the 'BUYER', if the contract has already difference in the cost would be refunded by the
been concluded. BIDDER to the BUYER, if the contract has already
been concluded.
77 NA Additional Clause - Non-Payment Remedy Bidder seeks right to terminate or suspend services No change in RFP terms and
in the event of delay in payment of undisputed conditions.
invoice.
78 4.2 Detailed Warranty contract terms & conditions for We propose that the Preventive maintenance or No change in RFP terms and
Scope of the the hardware supplied by the bidder shall any other activity be done by the OEM or by any of conditions.
Project : cover the total equipment including spare their authorized partners.
Servers, replacements along with changes to be For new hardware, Bank to provide required space,
Storage, Backup done in configuration as per bank power, cooling, AC including dedicated working
software, Tape requirement, with maintenance space for resources to operate in the same
library and (Minimum 24x7 support) and 6 hour call premises as that of the DC, DR locations and Bank
Backup solution: resolution. should also plan for suitable space duly considering
This also includes 4 Preventive the co-existence period.
Point No 4.2.95 Maintenance calls during the year as per We propose the issues of hardware or software
to 4.2.99 the requirement of the bank. will be resolved with a target of 6 hrs and if not, we
56 | P a g e
4.2.96. Bidder should have back-to-back will provide a work-around, as some situation may
arrangement and all the maintenance demand longer resolution timelines
support should be provided by OEM
engineers only.
4.2.97. It is the responsibility of bidder for
migration of CBS solution and all the
associated applications from existing
hardware to new hardware. Any technical
constraints, configuration mismatch
aroused between old hardware and new
hardware should be addressed by the
bidder.
Further hardware required to address
such issues will be arranged by bidder.
4.2.98.
All the hardware provided by the bidder
must provided with 3 year onsite
comprehensive warranty, additional AMC
for 2yrs for hardware and software which
includes 24x7 support with 4 hrs.,
response with commitment to resolve
hardware problems with in 6 hrs. from
OEM.
79 4.2 Detailed Bidder has to deliver, install and Bank to provide the final DC, DR location before No change in RFP terms and
57 | P a g e
Scope of the configure new hardware at old / new DC any order is placed by the bidder to the OEM. And conditions.
Project : & DR locations at Hyderabad and bank should also For new hardware, Bank to
Chennai, Bank will share location details provide required space, power, cooling, AC
Hardware Sizing in PO. In case bank changes it’s DC including dedicated working space for resources to
Commitment location and if bank team continues to operate in the same premises as that of the DC, DR
work from Andhra Bank, Cyber Gateway, locations and Bank should also plan for suitable
Point Hyderabad bidder has to deploy required space duly considering the co-existence period.
No.4.2.100 resources for maintenance of servers and Shifting from one location to other and related
DC network at new DC Location and downtime or other expenses, to be discussed
other resources at Bank working mutually and to be taken up on CR basis.
premises. If DC is not in Hyderabad and DR is not in Chennai
then all related incremental expenses to be paid by
Bank on CR basis
80 4.2 Detailed The bidder must also ensure that the The hardware resources utilization for existing No change in RFP terms and
Scope of the hardware resources utilization should not modules, features, versions will not exceed 70% at conditions.
Project : exceed 70% at any point of time in the DC DC and DR to be taken on average quarterly basis.
& DR for Finacle CBS, for five years from There are occasinos wherein due to new version
Hardware Sizing the date of signing of contract. In case (applicaton or database etc.,) and due to new
Commitment the utilization exceeds the above level, customizations, reports, month-end activities etc.,
the bidder must provide additional the utilization may go up and hence we are
Point hardware without any additional cost. proposing the average. New hardware to be
No.4.2.101 planned to be provided only in case where the
bidder and the Bank agrees that all other options
on fine-tuning, corrections, process related (which
bank may have to do) are all carried out and not
58 | P a g e
yielding the result

81 5. Service Levels Uptime requirement : Downtime due to Bank vendors Like Datacenter Down time will be calculated
and Penalties The system is said to be up when user is space provider , telecom link downtime should not for all the services provided by
Point No.5.1.7 able to use the system without any be considered and tide to this RFP the selected bidder as part of
performance problem or glitches. The Server , Network Devices , Telcom Links are setup this RFP. Downtime due to
system needs to be up 99.95% of the as High availbility at DC and DR . DR is hot Standby services by other vendors will
total hours. Uptime (%) = ((Sum of total for DC. In other words, any item or activity not not be attributed to the
hours during month – Sum of downtime carried out by the selected bidder to be excluded calculation of downtime.
hours during month) X 100)/ Sum of total from this
hours during month. Further, the downtime is applicable only for
production servers which are in use at that time
82 10.2 Earnest Earnest Money Deposit (EMD) EMD will be provided for the amount and with the No change in RFP terms and
Money The Bidder should submit EMD for a sum validity sought for. If bidder decides not to pursue conditions.
Deposit(EMD) of Rs.30,00,000/- (Rupees Thirty lakhs before award of the contract and / or if Bank
only) in the form of a Bank rejects the bid on technical ground, then the Bank
Point 10.2.1 EMD will be provided for the amount and should return the EMD within 15 days
with the validity sought for. If bidder
decides not to pursue before award of
the contract and / or if Bank rejects the
bid on technical ground, then the Bank
should return the EMD within 15 days
Guarantee in favour of ‘Chaitanya
Godavari Grameena Bank Bank’. The
Bank Guarantee should be valid for a
59 | P a g e
period of 180 days and should be issued

by a Scheduled Commercial Bank/RRB in
India. The format of Bank Guarantee is
provided.
83 10.8 Confidentiality Bidder proposes that this clause be made mutual. No change in RFP terms and
Confidentiality conditions.
10.8.1. Bidder agrees that all information
Point No. 10.8.1 gathered from the Bank including oral
to 10.8.2. enquires, letters, documents, emails,
presentations, interactions, technical
documentation, discussions with Bank’s
service providers and documents
gathered from Bank’s service providers
etc. related to the Bank’s business and
other information identified as
confidential by the Bank are confidential
information of Bank.
10.8.2. Unauthorized disclosure of any

such confidential information will amount
to breach of contractual terms and in
such cases Bank may pre-maturely
terminate the contract and initiate any
legal action as deemed fit.
60 | P a g e
84 10.10. Bidders The bidder’s aggregate liability in the bidder’s aggregate liability in connection with No change in RFP terms and
Liability connection with obligations, undertaken obligations, undertaken as a part of this project conditions.
as a part of this project regardless of the regardless of the form or nature of the action
Section 10.10 form or nature of the action giving rise to giving rise to such liability, arising under or in
(Technical Bid such liability, shall be limited to the Total connection with a contract, whether in contract
submission), Cost of Ownership (TCO) of the project. (including under any indemnity), tort (including
Page 60, Point The bidders liability in case of third party negligence), statute, equity, strict liability,
No. 10.9 claims against the Bank resulting from warranty or otherwise, shall be limited to the total
breach of confidentiality, Willful cost of ownership (tco) of the preceding12 months
Misconduct or Gross Negligence of the charges paid or payable under this agreement
bidder, its employees and subcontractors under this project. the bidders liability in case of
or from third party claims resulting from third party claims against the bank resulting from
infringement of patents, trademarks, breach of confidentiality ,(except to the extent
copyrights or such other Intellectual such a breach relates to, or involves, personal
Property Rights shall be unlimited. information or customer data, or is a breach of a
privacy law obligation)willful misconduct or gross
negligence of the bidder, its employees and
subcontractors or from third party claims resulting
from infringement of patents, trademarks,
copyrights or such other intellectual property
rights shall be at actual. unlimited.
In no event will Bidder be liable for, nor will the

measure of damages include: (a) any loss of
61 | P a g e
revenue, profit, goodwill, or anticipated savings;

(b) losses in respect of business interruption, or
diminished business value; or (c) any special,
incidental, indirect, exemplary, punitive, or
consequential losses or damages, even if advised of
the possibility or amount of such losses or
damages in advance.
85 10.11. Signing of Signing of contract Bank to provide the complete contract with all No change in RFP terms and
Contract 10.11.1. The Bidder shall be required to T&Cs now itself so as to target to get this inking of conditions.
Section 10.10 enter into a contract with Bank, within 15 contract done within 15 days after award. Bank
(Technical Bid days of the award of the tender or within and the selected bidder should together mutually
submission), such extended period, at the discretion of agree on the final SOW and on any other point(s)
Page 56, Point the Bank. that needs to be covered within 5 days of the
No. 10.11. award of the contract. Overall, bidder and Bank
will collectively target to achieve signing of
contract within 15 days
86 Section 11, Force Majeure We propose that Bank's obligation to make No change in RFP terms and
General terms 11.7.1. Force Majeure is herein defined payments shall not be excused during a force conditions.
and conditions, as any cause, which is beyond the control majeure event.
Page No. 63, of the selected Bidder or the Bank as the
Point No.11.7.1 case may be which they could not foresee
to 11.7.3 or with a reasonable amount of diligence
could not have been foreseen and which
62 | P a g e
substantially affect the performance of

the Contract, such as:
11.7.2. Acts of any Government only,
including but not limited to war, declared
or undeclared, priorities, quarantines and
embargoes. Force Majeure also include
natural calamities arising out of floods,
earthquakes, cyclone, etc, and other acts
like terrorists attacks, vandalism etc.
11.7.3. Provided either party shall within
ten (10) days from the occurrence of such
a cause notify the other in writing of such
causes. The selected bidder or the bank
shall not be liable for delays in
performing their obligations resulting
from any Force Majeure cause as referred
to and/or
defined above.
87 Section 11, 11.8. Arbitration Bidder requests that internal dispute resolution No change in RFP terms and
General terms 11.8.1. All disputes or differences mechanism/mediation shall be exhausted before conditions.
and conditions, between the parties shall be resolved invoking arbitration proceedings.
Page No. 63, amicably. If amicable settlement is not
Point No.11.8.1 possible, then such disputes and
to 11.8.3 differences shall be resolved through an
63 | P a g e
Arbitrator mutually agreed upon between

the parties. If the parties cannot agree
upon an Arbitrator, then both the
Selected Bidder and Bank shall appoint
one Arbitrator each, and both the
Arbitrators jointly shall appoint a third
Arbitrator. The decision of the majority of
the arbitrators shall be final and binding
on the parties. The arbitrators shall give a
reasoned Award.
The Arbitration Proceeding shall be

governed by the provisions of the
Arbitration Conciliation Act, 1996
11.8.2. Work under the Contract shall be

continued by the selected bidder during
the arbitration proceedings unless
otherwise directed in writing by the Bank
unless the matter is such that the
works cannot possibly be continued until
the decision of the arbitrator or of the
umpire, as the case may be is obtained
and save as those which are otherwise
explicitly provided in the Contract, no
64 | P a g e
payment due or payable by the Bank, to

the selected bidder shall be withheld on
account of the ongoing proceedings, if
any, unless it is the subject matter or one
of the subject matter thereof.
11.8.3. The venue of the arbitration shall

be at Guntur, India.
88 Section 11, 11.10. Defect liability Request for removal of this clause, as bank already No change in RFP terms and
General terms 11.10.1. In case the service offered is not have right to levy SLA penalty and Liquidation conditions.
and conditions, in accordance with the requirement, Charges in case of any default. Bank also have the
Page No. 63, and/or do not achieve the guaranteed right to terminate the contract in case of any
Point No.11.10 performance as specified herein the default by bidder.
selected bidder shall forthwith
replace/provide such service at no extra
cost to the bank without prejudice to the
other remedies as may be available to the
bank under the contract.
89 Section 11, Extension of Contract We propose that any extension to be mutually No change in RFP terms and
General terms Bank has the right for extension of discussed and finalized before one year of the end conditions.
and conditions, contract for providing services for the of the existing contract including any T&Cs and
Page No. 65, period of maximum of two years and the enter into a new agreement/contract for the
Point No.11.17 extension may be in quarterly multiples mutually agreed period and for mutually agreed
with the same terms and conditions and T&Cs and commercial
65 | P a g e
commercials quoted in response to this

RFP.
90 4. Broad Scope . Bank is proposing for new colocation Please confirm that this new location will be Please refer Point 4.2.100.
of Work area for DC and DRC and floating provided by Bank (at Hyderabad and Chennai)
separate RFPs before award of contract to the selected bidder. In
Point No.4.1.11 for the same. the event, if it is not done, then the bidder may
deliver the equiments at the current location. It's
bank responsibility to shift /resinstall or carry out
any other task, to the new including NW points, if
any, within the timeline. Any delay on this will be
solely on to Bank and the selected bidder have the
right to claim compensation for the delayed period
on CR basis.
91 Finacle version 10.X migration scope Please revert if any role is expcted from OEM Bank will procure required
Edgeverve in this version upgrade specially to 10.X; licenses, training , tools
Also, the Finacle 10.x version is normally finalized required for 10.x migration
only after the Bank is ready for such major from OEM. Remaining effort
migration. Hence, there will not be any view, required for 10.x migration to
today, on the expected requirements, efforts and be factored as part of this RFP.
all related activities. Hence, the bidder may be
permitted to provide only an indicative budgetary
commercial with a scope for that. Once Bank
finalizes the date for Finacle 10.x, the final scope
can be arrived and incremental commercial and
other requirements to be worked out mutually on
66 | P a g e
CR basis. As such, we request the Bank not to take

this into TCO
92 AMC /ATS charge for Hardware and Please confirm ATS for Core Banking will be with Bank make payment of ATS of
software Bank and Edgeverve directly and all required Finacle directly to M/s
patches/binaries for upgrade to any version will be Edgeverve. The bidder is
made available to bidder by Bank from Edgverve responsible for lodging calls,
during contract period. getting solutions, updation of
patches/binaries for upgrade of
versions etc., in coordination
with OEM.
93 6.1.1 4.2.121. Identifying the customization in Please provide in which year of the contract Bank Finacle 10.x migration expected
present version of Finacle and replication for Bidder to assess the extent of customisations to during FY 2022-2023.
to Finacle 10.x is the responsibility of the be migrated . Also, please read in conjunction with
bidder. our earlier point under " Finacle 10.x migration
scope'. Evenif Bank provides an year, the efforts
will only be indicative
94 6.1. Price . All tools, tackles, testing instruments, Bank may already have tools for call logging and Bank doesn’t have such tools
composition consumables, vehicles, transportation, other activities. Please confirm that will provide for monitoring servers, call
Point No. 6.1.3 boarding, etc., as required for the same for helpdesk or Server management management etc., Bank will
commissioning / maintenance /patch activities. If additional licenes or tools are needed, not pay any charges towards
updation etc., shall be provided by the Bank to provide the same. Further, for the boarding or transportation for
Bidder activities solely of internal nature and usage by the activities as part of this project.
at no extra cost to the Bank for bidder their transpotation, consumable, boarding
67 | P a g e
completing the scope of work as per this etc., will be taken care by the Bidder. Anything
RFP. other than the mutually agreed project plan, it's for
the Bank to provide. (in all cases, no boarding,
transportation amount is to be paid by bank
separately as long as it is within the scope of the
bidder and project plan, which is mutually agreed
at the start of the project)
95 8.2 Technical Only relevant product literature is to be Requirement not clear. Bank is alerady on Finacle Bidder has to provide
Bid – enclosed with due mapping 7.x; so, the product and functionality details are documentation of products /
Organization in appropriate section of the already with the bank. Bidder is carrying out services to be rolled out as part
and Formats document.There should be a table of Finacle 7.x .x to another verison of Finacle 7.x.x. So, of this project.
contents with numbering covering all as such only an incremental changes or release
Point No. 8.2.1 documents including product literature. note as provided by OEM as a part of ATS to be
obtained by Bank directly from OEM. if an other
oroduct literature is expected, please mention the
same for which product and whether it's any new
product etc.,
96 5.2. Penalties Uptime less than 99.95% to 99.75%: 0.1 Penalty is only linked to FMS cost and not to TCO. No change in RFP terms and
due to % of TCO Request Bank to revise the Penalty to be % FMS conditions.
downtime – · Uptime less than 99.75% to 99.50%: 0.2 cost for the applicable month.
Application - % of TCO Further, the downtime is applicable only for
Finacle · Uptime less than 99.50% to 99.25%: 0.3 production servers which are in use at that time
Point No.5.2.2. % of TCO
68 | P a g e
· Uptime less than 99.25% to 99.00%: 0.4

% of TCO
97 Finacle Version This will be an optional item and will be Request Bank to keep Finacle 10.X Migration an No change in RFP terms and
10.x migration : invoked by Bank during the currency of optional items to be kept out of TCO for arriving at conditions.
Point the contract as and when the same is the L1 bidder or provide details on the which year
No.4.2.119. required. However the upgrade to Finacel 10.x, which modules, how
the charges quoted will be included in the the core team training, EUT, HH and BW upgrade
TCO for arriving at the L1 bidder. all are planned by the bank so that we can provide
an esitmated quote. Conidering the complexity and
the fact that it does not have many data points,
this requirement to be deleted.
98 7.2 Eligibility of The bidder should be a channel partner We are one of the partners who implements, No change in RFP terms and
Bidders of M/s Edgeverve (Infosys) for supports from finacle but not authorized channel conditions.
Point No.7.2.5. implementation and maintenance of partner in true sense and hence request Bank to
Finacle Core Banking application remove this eligibility criteion and call only for
currently and should have been a channel finacle implementation and support experience.
partner for the last 5 years ( enclose copy
of channel partnership letter).
99 2.2 Brief scope In future bank wants to implement Request Bank to specify which OEM's internet Selected bidder has to provide
of work Internet Banking, bank may float banking is planned, along with its list of modules, required support for
Point No.2.2.10. separate RFP for the same. Bidder must proposed interfaces with core banking. As it is not integration of internet banking
69 | P a g e
support integration of internet banking know which internet banking solution will be solution with CBS.
with CBS without any additional cost. implemented at this stage we are not sure the
compatibility for integration of the Internet
banking with Finacle Version live at that time in
CGGB. Request bank to check the compatibility of
the new solution with CBS OEM else this should be
taken up through change request at that time.
Request bank to confirm compatibility of the new
Internet Banking integration with Finacle 7.x and
10.x versions as well. In the absence of complete
clarity, request bank to delete this requirement
100 2.2 Brief scope 2.2.17. In case of amalgamation / merger Work involved in any merger /amalgamation is No change in RFP terms and
of work of CGGB with any other bank selected dependent on which Core Banking data to be conditions.
Point Nos. bidder has to extend the services as per migrated to CGGB Finacle instane , data
2.2.17/18/19 the commercials finalized in this bid till compatiblity, organisation strcture post
entire data of CGGB is migrated to new amalgmation, Volume of data and when is this
entity. additonal work to be planned. Hence it will not be
2.2.18. In case CGGB acts as anchor bank, feasible to assess and provide fixed cost for such
selected bidder has to extend required scope at this stage. Request bank to keep this as
support for data migration from other out of scope for this RFP and raise the same
entities to CGGB and ongoing support till through change request.
end of the contract period. Commercials
will be negotiated at the time of takeover
of other RRBs.
70 | P a g e
2.2.19. The Bidder is to support for

migration of data in coordination with
other vendors as and when bank requires
in the case of amalgamation/merger of
banks etc., circumstances
101 Support and The bidder will be responsible for Existing as we understand are all EoSL or nearing SLA not applicable for existing
Maintenance of maintaining the existing Test & EoSL. So, the support for the same can be on best T&D server hardware.
Core Banking Development (2 instances), effort basis and no SLA or penalty attached for the
Application Training and Productions setups of same. Further, these T&D servers may not suffice
Finacle. We use business copy at DR as for next versions of Finacle
Point No.4.2.3 Report server
instance.
102 Eligibility The Company should be a manufacturer Request you to change to MAF for this project only No change in RFP terms and
Criteria 7.2.3 of the equipment or as an authorized conditions.
channel partner/ authorized dealer for
the equipment quoted during the last 5
years. Proof needs to be submitted.
103 Eligibility The OEM/authorized channel Request you to change to MAF for this project only No change in RFP terms and
Criteria 7.2.4 partner/dealership certification should be conditions.
in force for the current financial year.
(enclose copy of letter from OEM as per
enclosed format, if the bidder is channel
71 | P a g e
partner or dealer).
104 Eligibility The bidder must have prior experience in Request you to delete this clause No change in RFP terms and
Criteria 7.2.6 implementation and maintenance of conditions.
Finacle Core Banking application in at
least one Private sector/ Public sector
bank/RRB in India with more than 1000
branches. Reference sites of
implementation along with the reference
letters to be provided with details of
implementation.
105 Eligibility The bidder should be at present Request you to change it to at least L1 support No change in RFP terms and
Criteria 7.2.7 maintaining Finacle Core Banking, Finacle conditions.
e-banking in at least one Private sector/
Public sector bank in India with more
than 500 branches. Reference letters
from client needs to be provided.
106 Eligibility The bidder must have prior experience in Request you to delete this clause No change in RFP terms and
Criteria 7.2.8 implementation and maintenance of conditions.
Enterprise class storage in in at least one
Private sector/ Public sector bank in India
with more than 1000 branches.
Reference sites of implementation along
72 | P a g e
with the reference letters to be provided

with details of implementation.
107 Eligibility The bidder should have experience in Request you to modify this clause to any Bank in No change in RFP terms and
Criteria 7.2.9 migration or rollout of Finacle 10.x in at India or outside either directly or through a System conditions.
least one Private sector/ Public sector Integrator.
bank/RRB in India.
108 Eligibility The Annual Turnover shall not be less Request you to change to not less than 80 Crores No change in RFP terms and
Criteria 7.2.10 than Rs.300 Crores for the last 3 years conditions.
and the net worth of the Company shall
not be less than Rs.25 Crore for the last
three years.
Annual Sales Turnover not less than
Rs.300 Crore for last 3 years (Provide
figures in Crores )
2016 - 2017
2017- 2018
2018 - 2019
109 Finacle CBS How many branches are included for migration out All
related queries of 219, i.e is there any branch is getting merge
Is there any new Functionalities developed in Yes
current version which is not part of Finacle product
How many custom tables are created in current More than 100
73 | P a g e
version
Any new Customization to be done post migration Yes
All the product patches are applied in existing Some are pending
version or not? If no how many of patches are
pending, also is there any table level patches
pending for deployment.
Which Internet banking is Planned? --If it is FEBA Not yet decided
then we have to know the Version
Is there any new Report developed in current Yes
version which is not part of Finacle product
Is customized scripts/codes and report Yes
templates are readily available with bank
110 Hosting If our plan is to enage a business partner company No change in RFP terms
Inrastructure having required track-record and quality in the
and area of Hosting Infrastructure and Connectivity
Connectivity Management for this project, while we front-end
Management and own the overall project delivery responsibility,
related queries Will CGGB consider the business partner company's
track-record in Hosting Infrastructure and
Connectivity Management to qualify our proposal,
rather than only looking at our sole credentials?
111 Storage at DR & It should be possible to change the Request modification to " The proposed storage No change in RFP terms
DR/ Page 81 / quality of service Response time (in both solution should offer quality of service feature with
Point 28 milliseconds as well as sub-milliseconds), capability to limit the maximum IOPs of throughput
IOPS, bandwidth specification on for certain volumes"
74 | P a g e
basis of real time.
112 SAN SAN switch should integrate with existing For compatibility check please share the HP Switch HP 8/24
switches/Page HP 8/24 SAN switch model / firmware/BIOS details
84
Point no5
113 Pg-82 A2.Server: Blade Server ( 7) No of port count has to be menitoned for both FC At least 6 1GBps NIC Copper
and NIC ( 8g and 10G) and FC 4 ports 8/16 GB
114 Pg-82 A3.Server: Rack Mount Server (10) 2x600GB 15K RPM is mentioned wanted to relax No change in RFP terms
this and make it 10K RPM disks
115 B. Storage at DC The proposed storage should deliver an It is appearing that compression and encryption is No change in RFP terms and
& DR: Page 81 average response time of less than dependent on storage layer even for the DB layer, conditions.
of 138 Point 26 1ms with all the required functionalities Why can’t consider encryption at DB layer.
such as thin provisioning, inline
compression, Snapshots, Clones,
encryption, replication, etc.
With reference to the high availability & N+1 Active/ passive Database
redundancy. Can you please clarify if you are required.
considering this feature for DB as well?
Is the bank considering to use DR as a reporting Refer 4.2.3
server?
116 2.2.9Brief Scope Support for implementation of BBPS, Support for implementation of BBPS, CKYC etc., Commercials will be
of Work CKYC etc., services and the services and the modules/services negotiated depends upon level
modules/services bank proposes to implement in these five years at of customization involves.
75 | P a g e
bank proposes to implement in these five mutually agreed additional commercials.

years.
117 2.2.20 Brief This is an end-to-end project, the bidder This is an end-to-end project, the bidder has to No change in RFP terms and
Scope of Work has to take over the entire setup on, as is take over the entire setup on, as is conditions.
where is basis, even if the same is not where is basis, even if the same is not explicitly
explicitly mentioned in this RFP mentioned in this RFP document.
document. Further, all the items required for maintenance of
Further, all the items required for the application should be
maintenance of the application should be considered by the bidder at the mutually
considered by the bidder. agreedterms.
118 4.18.Broad The contract with the existing SI M/s EIT A minimum lead time of 4 months from the date of No change in RFP terms and
Scope of work Services India Pvt., ltd is expiring on signing the contract would be required to onboard conditions.
15/09/2020 and hence the resources of the support resources.
the newly selected bidder should be
placed latest by 01/08/2020. Required
transition from existing SI to be planned
by the
selected bidder and detailed transition
plan with timelines to be submitted by
31-05-2020 so as to ensure Knowledge
Transfer from the incumbent vendor to
the new vendor, and full take over
happens from 16/09/2020 onwards.
119 4.2.6 Support Presently bank is not using fixed assets Does Finacle has FA module?/propose a new Yes, CBS has FA module.
and module available in the Finacle CBS due solution tightly integrating with Finacle.
76 | P a g e
Maintenance of to some issues and maintaining Fixed

Core Banking assets details in the separate stand alone
application module. Now Bidder is to ensure that
issues in Fixed Assets module in Finacle
CBS are fixed and all the fixed assets
details will be updated in the CBS.
120 4.2.10 Support Bank is planning to have own The Bidder would be exempted from the SLA In case of such scenarios SLA
and customization team for basic options and breach if any, caused due to customisation will be applicable unless and
Maintenance of the customization develolped by the Bank team until it is proved.
Core Banking developed by them needs to be deployed
application by the bidder to all environments.
Selected Bidder is
to extend required support for
implementation of any new
modules/services proposed by the
Bank during the contract period.
121 4.2.47 At present bank is offering several At present bank is offering several payment Commercials will be
Application payment services as sub-member of services as sub-member of Andhra Bank. As and negotiated at the time of
Customization Andhra Bank. As and when permitted by regulatory authorities bank will implementation.
when permitted by regulatory authorities go for direct membership in payment systems
bank will go for direct membership in Selected bidder has to extend necessary support to
payment integrate CGGB systems with external payment
systems Selected bidder has to extend systems on mutually agreed terms.
necessary support to integrate CGGB
77 | P a g e
systems with
external payment systems.
122 4.2.66 & 4.2.67 The details of the minimum resources to Resource planning be left to the Bidder discretion. No change in RFP terms and
Facility be placed is as follows conditions.
Management
engineers for
Unix, Wintel,
Database &
Network
123 4.2.70 Facility The engineers of the successful bidder A minimum lead time of 4 months from the date of Refer Amendments sections
Management should be onboard latest by 01.09.2020. signing the contract would be required to onboard
engineers for Bank is willing the support resources.
Unix, Wintel, to pay for FM resources from 16-08-2020
Database & if they are deployed before the
Network commencement of
project for takeover from existing vendor.
124 2.2.5 Facility Management services for Will the provision of L1 Helpdesk be part of the Yes. Part of the Scope.
application support 24X7, server scope ?
administration, database administration
and network administration.
125 2.2.14 Configuration and management of the Please confirm, if the bidder is required to manage DC – DR N/w and WAN. Also
existing network and security equipment entire WAN network of CGGB along with branch to be coordinated with
at DC/DRC and monitoring the existing routers, branch links etc vendors deployed for Branch
MPLS/VSATs links. Link maintenance.
126 4.2.4 CSIS the central stand in database which IS executing and running daily EOD/BOD jobs in No, EOD / BOD jobs will be
78 | P a g e
is used for online transaction during scope of the bidder ? If yes answer the below executed by Bank team.
EOD/BOD operations and during questions
maintenance of main database. 1. What are the number of EOD/BOD jobs and the
schedules to be run for the same
2. Where are EOD/BOD resources to be deployed
to perform these activities.
3. What kind of tools are currently being used for
the same
127 4.2.24 Please confirm, if the bidder is required to manage DC – DR N/w and WAN. Also
entire WAN network of CGGB along with branch to be coordinated with
routers, branch links etc vendors deployed for Branch
Network Service Management Link maintenance.
128 4.2.31 Presently Bank is using IPv4 IP address Which particular quarter would the bank consider Will be communicated as
across the network. If it is felt necessary migration to IPv6 ? when required.
that the IP design
needs to be migrated to IPv6 at a later
date
129 4.2.71 If any other resource deployed other than Bank in point no 2.2.24 had asked for a project Designation will continue till
requested by the bank, like PMO, HR etc., manager . The same designation will continue post entire contract period. No
cost to be Upgradation as well for the services ? Should that additional cost will be paid for
borne by the bidder. Bank will not pay for cost be included in the FMS Charges ? Project Manager.
such resources.
130 4.2.66 The details of the minimum resources to EOD/BOD engineers are not mentioned in the list No change in RFP terms and
be placed is as follows: of minum resources. Please modify conditions.
131 5.12.1 CEOD, CBOD and ISOLOP ( for all We request bank to reconsider the EOD/BOD as No change in RFP terms and
79 | P a g e
branches ) process to be completed below conditions.

within 120 minutes after Daily - 240 minutes
the last branch completes its SOL EOD Quarter End, Half Year and Year End - 480 Minutes
process as defined above. This is
applicable on a normal
day for a full load of all connected
branches
132 4.2.61 Facility Management services for Please provide the details of the Ticketing tool for Bank does not have ticketing
application support 24X7, server logging the tickets internally & tracking and also tool.
administration, database administration for coordinating with OEM/ Vendor
133 4.2.61 Facility Management services for Please provide the detail about the current SLA's Bank does not have ticketing
application support 24X7, server being reached and the mechnaism to track the tool
administration, database administration SLA's tools used etc.
134 4.2.61 Facility Management services for Will the bank be providing the Enterprise No.
application support 24X7, server Management system (EMS) for Monitoring and
administration, database administration Management of the entire Hardware infrastructre
and network administration. ?
135 4.2.61 Facility Management services for What are the different reports that bank might 100+
application support 24X7, server require during operations (Daily, Weekly and
administration, database administration Monthly) ? (Tentatively)
136 4.2.61 Facility Management services for Please provide details of the Backup Mechanism Will be shared with selected
80 | P a g e
application support 24X7, server and policy ? bidder

administration, database administration
137 4.2.61 Facility Management services for What are the Backup cycles which are to be Will be shared with selected
application support 24X7, server adhered to on a day-to-day basis by the Facility bidder
administration, database administration Management team? (Tentative details)
138 4.2.24 Please provide us with the network architecture Will be shared with selected
Network Service Management diagram between DC, DR and NDR bidder
139 Page No. 51 – The Company should be a manufacturer We request the Bank to amend the clause as No change in RFP terms and
7.2.3 of the equipment or as an authorized follows: conditions.
channel partner/ authorized dealer for The Company should be a manufacturer of the
the equipment quoted during the last 5 equipment or as an authorized channel partner/
years. authorized dealer for the equipment quoted at the
time of bid submission.
140 Page No. 51 – The bidder should be a channel partner We request the Bank to amend the clause as No change in RFP terms and
7.2.5 of M/s Edgeverve (Infosys) for follows: conditions.
implementation and maintenance of The bidder should be a channel partner of M/s
Finacle Core Banking application Edgeverve (Infosys) for implementation and
currently and should have been a channel maintenance of Finacle Core Banking application
partner for the last 5 years ( enclose copy currently.
of channel partnership letter).
141 Page No. 2 – EMD Amount – INR 30,00,000 We request the Bank to amend the EMD to INR No change in RFP terms and
Point No. 12 5,00,000 conditions.
81 | P a g e
142 Page No. 29 – Customizations… Please provide comprehensive list of Will be shared with selected
4.1.1 customizations and MIS. bidder
143 Page No. 31 – It may be noted that all the ATS payable We pledge that selected bidder will be sole No change in RFP terms and
4.2.11 to OEM for Finacle CBS will be paid by responsible for providing end to end support to conditions.
Bank directly to the OEM. Bidder has to Bank, hence ATS should be paid to selected bidder.
quote only for the maintenance of the Selected Bidder later will pay it to OEM.
application including the customizations
built on it.
144 Page No.45, The Bidder may partner with OEM(s) or The Bidder may partner with OEM(s) or National No change in RFP terms and
Point 4.2.108 National Distributor(s) in the consortium Distributor(s) or OEM Platinum partner in the conditions.
for supplying Hardware. The Bidder consortium for supplying Hardware. The Bidder
should furnish a letter from the OEM should furnish a letter from the OEM authorizing
authorizing the consortium member to the consortium member to quote for the OEM's
quote for the OEM's product in response product in response to this RFP. The letter should
to this RFP. The letter should also certify also certify that the Prime Bidder or the
that the Prime Bidder or the Consortium Consortium Partner is a certified partner for
Partner is a certified partner for delivering delivering the highest category of support for the
the highest category of support for the CBS equipment
CBS equipment
As was mentioned in our pre-bid question number No change in RFP terms and
18, you are requested to consider the consortium conditions.
member’s credential as the fulfilment of the
eligibility criteria of a bidder with respect Hosting
hardware and other infrastructure.
82 | P a g e
The consortium would be lead by us (the bidder)

for owning overall responsibility of the project
delivery.
Place : Guntur Dr. B V RAMANA RAO
Date : 28-02-2020 GENERAL MANAGER
83 | P a g e

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CHAITANYA GODAVARI GRAMEENA BANK

(A Government undertaking sponsored by Andhra Bank)

RFP for Supply, installation, maintenance of Hardware & maintenance of

Tender Reference : 099/51/RFP/2019-20/01, Date: 17.02.2020

(1) Amendments in RFP document ------------- Page Nos - 01- 08

(2) Revised Tables and Integrity Pact ----------Page Nos – 09-20

(3) Response to pre-bid queries -------------Page Nos - 21- 83

Page Current Clause details Amended Clause

uptime  Failure to maintain guaranteed

30 Addition of Clause under 4.1 4.1.15 All Hardware, software,

83 Annexure 7- B: Storage at DC & DR Point 6 The storage array offered to be

40 Removal of Clause 4.2.99 This RFP point is removed.

AMC for the new hardware should be

79 A3. Server: Rack Mount Server Rack form factor

Point 4. Blade form factor

1.1.8. Timings – 8 hours a day ( includes 1.1.9.

Sl No 3 The offered CPU should be of Sl No 3 The offered CPU should be of

129 Annexure –17 ..Transaction volumes

100 Annexure 12 – Integrity pact

Sl. No2 Software columns. Attached below

122 Indicative commercials

Sl No 7 Maintenance of CBS, other Included cost of man days and increased

42 Finacle 10.X version migration

Setting up of Training environment. 4.2.123

4.2.123 This is an end to end project for Finacle

Page 4.1.18 The contract with the existing SI M/s

35 4.2.66 The Details of the resources to be

Place : Guntur Dr. B V RAMANA RAO

Date : 28-02-2020 GENERAL MANAGER

2. Revised Tables and Integrity Pact

23. Annexure -12 INTEGRITY PACT

Chaitanya Godavari Grameena Bank hereinafter referred to as "The Principal",and

Section 1 - Commitments of the Principal

Section 2 - Commitments of the Bidder(s)/ Contractor(s)

If the Bidder(s)/Contractor(s), before award or during execution has committed a transgression

Section 4 – Compensation for Damages

Section 5 – Previous transgression

Section 6 – Equal treatment of all Bidders/ Contractors

Section 7 – Criminal charges against violating Bidder(s)/Contractor(s)

If the Principal obtains knowledge of conduct of a Bidder, Contractor or Subcontractor, or of an

Section 8 – Independent External Monitor

Section 9 – Pact Duration

Section 10 – Other Provisions

(For & On behalf of the Principal) (For & On behalf of Bidder/Contractor)

(Office Seal) (Office Seal)

(Name & Address)

(Name & Address)

(A) (B) C=(A*B) (D ) (C+D)

Year 1 Year 2 Year 3 Year 4 Year 5 Total

E Oracle DBA (at DC)- L1 1

(at DC -2, DR -2)

Cost of 500 Mandays

28. Annexure – 17 : Transaction Volumes

1 Branches / Sol 221 223 265 305 350 400 460

2 Users 1,247 1,255 1450 1660 1900 2180 2500

3 Concurrent Users 850 870 990 1130 1300 1500 1720

Closed accounts 25,45,000

Peak manual transaction in a day during the month