FINAL REPLY - Pre Bid Queries - LLMS RFP - 21.09 .2019

Pre-Bid Query Response for Supply, Installation & Implementation of End to End (E2E) Loan Lifecycle Management
System (LLMS) for Retail, Agriculture, MSME, Corporate, Credit Monitoring, EWS and NPA Management Modules
for Retail, Agriculture, MSME, Corporate, Credit Monitoring, EWS and NPA Management Modules
S. No RFP RFP Existing clause Details Clarification Sought Bank’s Response

Ref Clause
Page no
no
1 50 11 Payment Terms: Hardware 50% on We request for better payment terms that help in better cash Refer Corrigenda point
delivery, 30% on go live of 1st flow on completion of activity. Here 50% of the payment is no. 1
module, 10% on Go live of 4th held back even after hardware is installed and put to use by
module, 10% on implementation of bank. Kindly consider terms for Hardware & System
last module Software - 50% on delivery, 40% on installation and 10% on
submission of BG for the same amount.
2 Payment Terms: OS,Database, We request the payment term to be revised to No change in RFP
Midddleware 80% on delivery 20% OS,Middleware 80% on delivery and 20% on Installation.
on Go live of 1st module Once installation is over and the software usage has started,
payment to be made. 20% on go live of first module impacts
cash flow as OEMs have limited credit timeline.
3 Payment terms: Application 1. We request the payment terms to be revised to Application Refer Addenda point no.
Signing of all Agreements, Project Software - 60% on delivery of license, 20% on installation of 1
Kick off and Installation of Base software license, 20% on UAT Acceptance.
software in Bank’s System for
Requirement gathering and
submission of all documents - 10% of
License cost and 10% of
Implementation cost.
2. Completion of Requirement
Gathering and finalization/ sign-off of
Final Requirement Gathering
Document 10% of License cost.
3. Delivery of Customized Software
based on Requirements gathered,
installation and creation of major
interfaces, building of interfaces
between LLMS and CBS/MIS/Data
Warehouse and external agencies
where Bank will provide APIs such as
CIBIL/Risk Rating/Fintech
companies/Data Aggregators.
20% of License and 30% of
implementation cost.
4. Successful completion of UAT
20% of License cost and 20% of
5. Successful completion of Go Live
and completion of Training.
30% of License cost and 30% of
6. Resolution of issues encountered
and after completion of the warranty
period. 10% of License cost and 10%
of Implementation cost
4 73 50 Limitation of Liability: Bidder’s We propose to place the liability limited to the amount of the No change in RFP
aggregate liability shall be subject to fees received by Intellect for each transaction for the
an overall limit of 100% of the Licensed Software and for the Maintenance Services. The
Contract Price for Service Period. liability may please be limited to the Maintenance Fees paid
in the year in which the loss or damage arose.
5 9 13 Liquidated damages will be a sum We propose LD with a caveat for delays solely caused by No change in RFP
equivalent to 1 % per week for the bidders failure to meet the milestone of 0.5% per week up to
order value / Contract Price subject a maximum of 5% of the Services Fees for the milestone in
to maximum of 10 % of the Contract delay. LD’s shall only apply for implementations and
Price. customization fees not total fees for solution
6 16 6 The vendor is liable for a penalty of We propose SLA and Penalty to be stated, reviewed and No change in RFP
Rs. 10,000/-(Rupees Ten thousand agreed mutually. Any clarity on resources to be deployed on
only) per day when system site; timing of shifts will help in optimising commercials
availability falls below the expected
availability of 99.8%, subject to a
maximum of 1% of the above said
purchase order value per month. This
is further subjected to a maximum of
10% of the contract value, apart from
replacement of the respective
software at vendor’s own cost for
ensuring system availability. Such
penalty shall be adjusted as
maintenance credit against the AMC

payable by the Bank to the vendor
7 70 39 c Termination for Convenience Termination of convenience has to be with necessary No change in RFP
protection on goods and services delivered. We propose
minimum 90 days notice and that all fees for Software and
Services shall become due and payable and any fees already
paid shall be deemed to be non refundable or Request the
bank to please consider removal of Termination of
convenience or to be open for vendor compensation during
termination for convenience
8 87 Annex 4 Unconditional Acceptance of Terms We request bank to modify this clause from Unconditional No change in RFP
and Conditions acceptance - to acceptance of terms and conditions to be
mutually agreed.
The underwriting shall be
Please specify if you are pointing to an internal rating system configured to assign an
of CBI or some external system. The loan underwriting is part internal rating based on
System should be able to integrate
110 1.1.3.5 of the origination module .The underwriting can be the analysis. It shall also
with underwriting rating system.
configured to assign an internal rating based on the analysis. be able to capture
9 Please elaborate on the requirement external rating.
System should have bulk uploading Will be provided at the
facility through Excel sheet for Gold Please specify what kind of data/information is proposed to time of implementation.
loan, KCC etc. be uploaded. Is the bank wanting to upload borrower details (These are
or any other data . What is the objective. Please specify. sanction/renewal of loans
10 111 1.1.15 on bulk basis where
processing is simple. Such
loan details should be
uploaded so that manual
efforts are avoided).
Under Cost of project, system should Due-diligence of
capture data in respect of details of vendors/local vendors, in
While suitable fields can be created to capture the required
plant & machinery with supplier case of agriculture loans,
details, please specify whether the due diligence of the
address along with mandatory is done by the branch.
112 1.2.10.4 supplier is proposed to be done as part of origination within
11 provision for comments on due However, there should be
the system or any external report / reference check is
diligence of supplier provision for having all
proposed to be incorporated for the same.
these reports for suitable
access.
Yes, exposure should be
We assume that CBI would want to share the exposure with shared. Further account
the co-origination partner NBFC. There are 2 aspects : 1) will be operated by one
Origination - we assume that the KYC/underwriting etc will entity and risk will be
be done by the NBFC and CAM sent to CBI for confirmation of shared. NBFC shall share
System should support the Loan Co-
12 114 1.3.14.1 sanction . Please confirm. 2. Both entities will open loan the collection data and
origination with NBFC module.
account as per their share of the exposure with consolidated the same has to be
reports being generated by the NBFC. Please elaborate on captured by the
the high level requirements for the co-origination/co lending system.KYC would be
module. carried out by the bank
also.
Based on the data uploaded, system Yes
should compute the financial ratios
as per the configuration in the
masters. The system should be able
13 to perform comparison of selected
key ratios, financial parameters
across borrowers within the industry
and against bench marks. Ratios like Does the bank want to use existing database of customer
debt/equity ratio, current ratio, information (industry wise) to arrive at average figures
ICR/DSCR etc. and additionally (but /range for key parameters to compare the same with a new
not limited to) following: Paid up borrower for credit decisions . Does the bank also propose
115 1.3.19
capital, Reserves and Surplus, to do a peer to peer comparison by picking a few existing
Intangible assets, Revaluation clients in the same industry and comparing a new borrower
reserve, Tangible net worth, Net against them .Is usage of industry research reports also an
block, Investments, Non-current alternative (eg. CRISL research)
assets, Net working capital, Current
assets, Current liabilities, Net sales,
Other income, Net profit after tax,
Depreciation, Intangible assets, Cash
Accruals, ROCE (Return on capital
employed), Drawing Power of the
applicant
System should have ability to verify We assume that the bank wants to search and populate any Yes
14 115 1.3.29 Prevailing Legal matters of the litigations and other legal matters of the borrower. Please
company, if any. elaborate
Yes, It will cover both
Please specify whether the interface would primarily be to
System should have provision to use the fintechs for origination and seamless transfer of
15 136 9.3
interface with fintech companies customer data ? Or would the bank also look at other areas
like collections/ data analytics. Please elaborate.
Yes, atleast the system

There are references to Mudra Does the bank expect the new system to handle these should generate alerts on
scheme Guarantee/CGTSME/ CLCSS subsidies and guarantees including invoking the same when all these
General
16 subsidies and other MSME guarantee needed or is it proposed to be handled out of any existing guarantees/Subsidies
tees and subsidies system/CBS? expiry/renewals and
claims
17 No change in RFP
Request the bank that all AMC and ATS be paid annually in
General
advance
Regulatory requirement changes will be made available to No change in RFP
the customer However the implementation of the same in
18 General the customer instance of the solution is the cost too the
vendor and request that the implementation can be charged
to the bank
All IPRs of the product are already registered and belong to Refer Corrigenda point
the OEM. All the customisations are a derivative of the IPR no. 8
General and hence such IPR cannot be moved to the bank. The bank
19 however wil have license to use the software. Request the
bank to please consider this
Infra Queries
Please provide the volume details for the required Sizing :
Total Customers / Accounts
Total number of application transfer per day for LOS for retail
Customer
Recommendations for Hardware for Number of images uploaded per day for LOS for retail
LLMS, 3rd Party Software, Data Customer
Management Systems. Size per application including images for LOS Retail Customer
i. System architecture, hardware Total number of application transfer per day for LOS for
sizing Corporate Customer
ii. 3rdPartySoftware which are to be Number of images uploaded per day for LOS for Corporate
20 12 5
used in conjunction with the Customer
proposed LLMS. Refer Corrigenda Point
Size per Application including Images for LOS Corporate
iii. Bandwidth requirement, Directory Customer no. 10
Layout, Storage Size, Kernel
Number of users per branch for CLMS
Parameters, Database parameters
Number of Concurrent users per branch for CLMS
etc
Total Number of peak Transactions per day for CLMS
Peak business hours to complete transactions for Collect
Number of collect transactions per month for Collect
Total number of Reports to be generated per day (If any)
No, the bidder is required
All the hardware at DC and DR Can bidder assume that the Core/Distribution Switches,
21 to provide as per the Bill
Hyderabad Site is to be Firewalls, Application Firewall, Load Balancer's, WAN devices
31 6 of Material mentioned in
accommodated in respective for the new Infrastructure/System will be provided by the
RFP and their solution
available racks and network cabling. bank.
requirements.
Please provide us the AMC/ATS or OEM support timeline It is 7-8 years old and
22 already available with the bank for the existing Hardware under AMC.
83 Buyback of existing Infrastructure
and Software setup . Also can bidder use the existing H/W
and S/W for new system.
23 The vendor undertakes and Refer Addenda point no.
Please confirm if bank is looking for Active-Active cluster for
guarantees a system Up-Time of 4
16 6 better uptime or Active -Passive Cluster across the layer will
99.8% during the period of warranty
be also acceptable .
and AMC.
Monitoring of Hardware, Software, Please confirm if bank is looking for Enterprise class It is Bidder's discretion
24 Application (Related to SLA APM/EMS tool for monitoring or Resource based monitoring
32 7
Parameters) on daily basis and form individual Hardware devices with there native tools is
submitting report to Bank on EOD. acceptable
Yes
Oracle EULA – Unlimited (Bank Can bidder assume that Oracle RAC license is also under the
25 84 2
owned) Oracle EULA .
EWS
26 General Does the bank permit usage of open source tools as part of No
the solution
27 General Does the bank have an existing reporting platform that can No
be leveraged for this implementation
28 General Please provide the expected number of users and concurrent Refer Corrigenda Point
users, if yes, please provide the number of total number of no. 10
asset accounts
29 General Please inform us on the coverage of the solution – is it for
India only or foreign branches also? In India
30 General If foreign branches are also to be covered, please let us know In India
if all branches are on the same CBS as the domestic ones
31 General Does the bank have existing partnerships with external Will be shared at the time
sources that can be leveraged for the proposed solution? of implementation
Successful bidders will have to give

Security Deposit of 10% of the
contract value in the form of
Performance Bank Guarantee
(PBG) issued by a scheduled
commercial bank (other than
Bidder can provide PBG restricted only on Software License
Central Bank of India) with validity
Security Cost. Hence, request Bank to amend the clause suitably i.e.,
32 9 of 84 months (72 months contract No change in RFP
Deposit 5% of the total Software License cost. PBG will be payable
period + one year claim period)
only on the execution of legal documents
from the date of issue of PBG and
directly forwarded to the Bank
within 21 days from the date of
receipt of Purchase Order
(PO)/acceptance by the successful
bidder.
Purchaser shall own and have a
right in perpetuity to use all
Intellectual Property Rights which
have arisen out of or in connection
with the implementation of this
Contract, including all processes
and products which have been
developed by the Bidder during
the performance of Services and
for the purposes of inter-alia use
or sub-license of such Services
under this Contract. The Bidder
undertakes to disclose all
Intellectual Property Rights arising
out of or in connection with the
performance of the Services to the
Purchaser and execute all such
agreements/documents and file all
relevant applications, effect
transfers and obtain all permits,
INTELLEC The product is owned by the OEM Bidder and IPR rights
approvals, consents and no
TUAL cannot be transferred to bank on any occasion. Only
objections that may be necessary
PROPERT perpetual license rights can be given to the bank for usage of
in this regard to effectively Refer Corrigenda point
33 48 Y RIGHTS software sold through this RFP. To this extent modification in
transfer and conserve the no. 8
& RFP terms to be made and conveyed before the bid
Intellectual Property Rights of the
PATENT submission date. Please confirm that IP rights will own by
Purchaser.
RIGHTS OEM or Bidder alone
8.2. Further, the Bidder shall be
obliged to ensure that all
approvals, consents, no objections,
registrations, licenses, permits and
rights which are inter-alia
necessary for use of the
information technology system
installed by the Bidder, shall be
acquired in the name of the
Purchaser, prior to termination of
this Contract and which shall be
assigned by the Purchaser if
necessary under the applicable
laws or otherwise to the /Bidder
for the purpose of execution of
any of its obligations under the
terms of the Bid, or this Contract.
However, subsequent to the term
of this Contract, such approvals,
consents, no objections,
registrations, licenses, permits and

rights etc., shall ensure to the
exclusive benefit of the Purchaser.
Request Bank to amend the revised Payment terms as per
below for both License and Implementation cost
Payment License Cost & Implementation Cost

Existing RFP Payment Terms for
34 50 Terms for 1. 25% along with Purchase Order Refer Addenda point no.1
Software
Software 2. 25% along with Delivery to UAT
3. 25% along with UAT Sign-off
4. 15% along with Go-Live Sign-off
5. 10% upon completion of warranty period
1. 50% on Delivery & Installation
Hardwar of Hardware at DC & DRC
e 2. 30% on Go-Live of 1st Module 1. 70% on Delivery & Installation of Hardware at DC & DRC Refer Corrigenda point
35 50
Payment 3. 10% on Go-Live of 4th Module 2. 30% on Go-Live of 1st Module no. 1
Terms 4. 10% after successful
implementation of Last Module
For
Operatin
g System,
Database
,
Middlew 80% on after Delivery and
36 51 are etc. Installation 100% on after delivery and installation No Change in RFP
(other 20% after Go-Live of 1st module.
than
LLMS/Ap
plication
Software
)
ATS for
Half-yearly intervals in arrears i.e. Half-yearly intervals in advance i.e. before starting of half-
37 51 Software No Change in RFP
after completion of half-year year
Solutions
ATS for Half-yearly intervals in arrears i.e.
38 51 Yearly intervals in advance i.e. before starting of half-year No Change in RFP
Hardware after completion of half-year
Existing Whether Bank is going the retain the existing hardware for
Hardware new setup or its just reference. If Yes, request you to kindly Its 7-8 years old and
39 84 Existing Hardware with the Bank
with the provide us detailed/separate hardware configuration in all under AMC
Bank the Tires
Total No. of Users for Mobility
Capacity Solutions - 5000 Need confirmation on the no. of users & Concurrent users for Refer Corrigenda point
40 167
Planning Total No. of Concurrent users for mobility solution. no. 10
Mobility Solutions - 1250
Maintena
nce of
Hardware
,
Software,
Operatin
g System The bidder’s hardware engineer
1. shall report the bank’s premises In case of Hardware failure, its not possible to solve the issue
41 31 Preventiv within one hour of reporting /repair within one hour, as its comes under warranty period Self explanatory
e breakdown and repair the same at and vendor may replace the same.
Maintena the earliest.
nce,
Faulty
Part
replacem
ent for
Hardware
Maintena
nce of
Hardware
,
Software,
Operatin
g System
3.
Baseline
Baseline Configuration, VAPT Bidder has to provide for
Configura Request you to please clarify whether Bank will provide the
42 31 points rectification, Log Clearance, same (Refer Page No. 80
tion, Antivirus and Firewall?
Setup Backup & restoration. of RFP)
VAPT
points
rectificati
on, Log
Clearance
, Setup
Backup &
restoratio
n
The bidder shall provide and install
Maintenan
ce of
all upgrades of all the software in
Hardware, the project like database,
Software, middleware, upgradation
Operating whenever required. The bank can
System seek any bug fix, customization of
4. Patching In this case, Bidder cannot provide upgrades (Ex. If there is
software during the entire period Bidder has to provide for
of Software any new upgrade in Windows i.e., from 10 to 11, Bidder
43 31 (Middlewar
of contract at no additional cost. same (Refer Page No. 80
cannot upgrade this as it involves separate costing).
e, Any system enhancement / of RFP)
However, bidder can provide updates.
Database upgradation requirement due to
manageme RBI /Government guidelines or for
nt meeting any statutory /legal
Software, requirement may also be provided
Operating
/done during the entire period of
System).
contract at no additional cost.
Maintena
nce of
Hardware
,
Software,
Operatin
g
7. System
Monitori
ng of
Hardware Automatic early Alert system for
, Server, Storage, Tape Drive, Disk
Whether Bank will provide software for this or bidder has Bidder has to provide for
44 32 Software, Usage, Memory Usage, Space
bear the same. same
Applicati utilization, CPU Usage to avoid
on risk.
(Related
to SLA
Paramete
rs) on
daily
basis
andsubmi
tting
report to
Bank on
EOD.
45 84 Existing Hardware with the Bank – You have clearly mentioned the server count both at DC and For DC
DR, request you to please mention another column stating Application Servers - 3;
the role of the server like application, database etc Database Servers - 4; UAT
Application - 1, UAT DB -
1 (not under buyback)
For DRC
Application Servers - 2
(out of which one server
is not under buyback);
Database Servers - 4
46 141 12.3.10 For Hardware - a. The Backup Please provide the backup policies and retention period to At present, 14.5 GB per
Solution size the backup infrastructure. Also could please provide the day (compressed).
b. Tape Library size of backup done on daily basis that needs to be
The bidder is to provide the same completed in 4 Hour window
as per the System requirement &
backup should be completed within
4hrs i.e. Non Business Hours. The
Backup solution should have all the
latest security features in
compliance to RBI guidelines.
47 142 12.6.12 Data migration if any from existing For database migration, do we need to upgrade the oracle Will be informed at the
LLMS system should be the sole database or will we be using the same database version. actual time of migration
responsibility of the new vendor. Also please share the database version used in the existing
No manual data entry of master solution and the size of the database.
and transaction records should be
done by the users. Information not
available in the existing software
should be uploaded in the new
application.
48 84 Existing Hardware with the Bank - Please share the capacity and IOPs of existing storage(VSP Not required/ Not
G200). Also is this a dedicated storage used for this solution Applicable
only
49 84 Existing Hardware with the Bank - Please confirm if Oracle database is configured in RAC Not required/ Not
cluster as of now. Also please mention the number of nodes Applicable
in RAC cluster
50 140 12.2.3 Ability of the database to support Can you please confirm if RAID 10 is required only for Entire DB and critical files
central storage of data with Database or the entire production environment. If its only other than application/
multiple instances of the database. for database please specify critical file system so that system files
The capacity of storage should able storage can be sized accordingly.
to handle the size of database
including scanned loan document
for the contract period. Critical file
system & Database should be
stored in RAID 10.
51 Generic Do we need to provide separate hardware like storage and Separate Server for UAT
server for UAT/test setup ? is required. No separate
storage is required for
UAT setup.
52 Generic do we need to provide network switches for the platform It will be depending upon
infra ? the solution provider
53 Generic will it be the separate network or it should be integrated Integrated with Existing
with exiting Network ? Network
54 Generic any separate Network Zoning is to be created ? No
55 Generic is bidder supposed to consider any WAN infra ? No
56 Generic if the new network devices has to integrate with existing Depends on solution
Network/Core switch . Request to share network requirement
architecture and core switch details with available
10G/40G/100G ports for to understand and size for the
uplinking new switches
57 Generic is the DC-DR replication existing setup to be used or bidder Existing Setup
has to provide DC-DR replication setup ?
58 13 Section Whenever a new integration or Can you confirm that this is limited only the upgrades to the Clause is self-explanatory
5 new modules are added to existing software licences that is bought by the Bank under the scope and does not pertain to
(Clause system, if vendor opts to go for a of this RFP upgradation of new
O point new software, then vendor has to (The clarification to be validated by a technical/ legal person, software.
i)) provide the licence of that new we found this point very tricky)
third party software to Bank & No
additional cost will be paid by the
Bank during the contract.
59 105 Section There should not be any restriction Assuming that the EWS system will be a centralised system Refer Corrigenda Point
13 on number of user licenses for any implemented at the Bank's Head Office, what would be the No. 10
office/subsidiaries of the Bank. number of users who would want to have an access to the
EWS system ??
60 105 Section Requirements listed in the Will any requirement beyond the scope of this RFP be Self Explanatory
13 following sections are not considered as change request ??
exhaustive and complete in all
respects and may undergo change
during preparation of
“Requirement Document”.
61 120 Section System should have the ability to The following is our understanding/ expectation regarding Bank will decide this
13 send Reminder Emails and SMS to this requirement: criteria at the time of
Clause designated higher Officials of the - Bank will be sharing the updated multi-org chart and implementation of
3.1 Bank which can be scheduled in the changes will be done in the system once in a quarter; solution
system as online mode/batch - There will be max 15 criterias to be configured and any
mode. update to this criteria will be done once in 6 months
Please confirm
62 120 Section System should have provision to What are the stages at which alert needs to be generated ? For EWS module, EWS
13 generate alerts from each stage – Also we do not expect this alerts to be generated on a real triggers mentioned, may
Clause normal alerts and exceptional time basis.Please confirm be required on
3.2 alerts. daily/fortnightly/monthly
/yearly basis and not
realtime.
63 120 Section System should provide Referencing Please elaborate this requirement Will be provided at the
13 feature on the basis of defined time of integration
Clause rules.
3.3
64 120 Section The system should have the What are the number of reports that the Bank expects the Will be defined as per the
13 capability to generate report for vendor to be configure? requirement at the time
Clause Periodic monitoring (with manual of implementation.
3.5 intervention) of covenants. The We assume that the Bank wants these reports to be canned
system should be able to generate reports. Please confirm
loan accounts due for renewal.
65 121 Section Loan Monitoring System What are the number of customers that the Bank is Refer Corrigenda Point
13 currently dealing with ? no. 10
Clause
3.7
66 122 Section Following details by TPA (Third- We expect that the TPA's will be sharing this information Bank envisages that TPAs
13 party agencies) should also be with the Bank and it would be available in one of the Bank's can either provide this
Clause captured – system which can be directly consumed as input attributes documents and the data
3.7 c) LSR by the EWS system. Please confirm of the same can be
point 12 d) Valuation/TEV upload captured by scanning it at
e) Credit Audit branch level or a web
f) Legal Audit based access can be given
g) LRM (Loan Review Mechanism) to them to upload these
h) Stock Audit scanned document,
i) Inspection by Auditors etc. which can be pulled by
our LLMS system.
67 124 Section Average utilization of FBWC limits - Will average utilisation be fed into the EWS system or Bank Functionality should be
13 Average limit utilization in last 90 will provide the daily balance and it expects average available in LLMS to
Clause days including WCDL and CCOD. utilisation to be computed by the EWS system capture CBS transaction
4.1.2 data for average
utilization/daily balance.
Bank does not expect to
be fed it manually.
68 124 Section Continuous flow of funds among Is the expectation to feed in transaction level data or the It is expected that EWS
13 intergroup companies within SBI required field for the criterias would be computed in the module will have its own
Clause (Amount) - Monitoring of core banking system/ any other system and then fed into intelligence / market-
4.1.4 continuous flow of funds among the EWS system. Please clarify based analysis to capture
intergroup companies (Amount). % such group companies'
value of DR/CR across group transactions within the
companies against total value of Bank and outside the
transaction. Bank.
69 124 Section Continuous flow of funds among
13 intergroup companies (no of
Clause transactions) - Monitoring of
4.1.5 continuous flow of funds among
intergroup companies (No. of
transactions). % of no. of
transactions. DR/CR across group
companies against total no. of
transactions.
70 124 Section Crystallization of Export Bills (RBI) - Is there any identification flag for this in the Bank's system Detailed logic will be
13 No. of Instances In Last 30 days due or it needs to be derived using any logic provided at the time of
Clause to non-payment. implementation.
4.1.6
71 125 Section Irregularity count in last 6 months - What is the definition of irregularity here i.e. does it include Vendor is supposed to
13 No. of times account has been only non-payment of principal and interest or any other give code logic as per
Clause irregular in last 6 months criteria is also included like non-submission of stock regulatory requirements
4.1.11 statement, etc. ? and Bank's guidelines on
Is there a flag in the system to identify the irregularities or irregular accounts. IRAC
Bank expects vendor to code logic to derive the same ? norms are available in our
CBS system and in future
any changes by regulator
the same are to be
updated from time to
time.
72 125 Section Number of consecutive months Will credit-debit summation is calculted by any system EWS modules should
13 with decline in credit-debit which will feed into the EWS system or the Bank will provide have logics to capture
Clause summation - No. of consecutive transaction level data and it expect the EWS system to such information based
4.1.14 month of decline in credit-debit compute the same ? out of transaction level
summation data i.e CBS.
73 125 Section No. of times account turns SMA-2 We assume the SMA2 identification flag will be provided as Bank's CBS also has data
13 in 6 months - Number of times an input into the EWS system. Please confirm. which can be used to
Clause Account turns SMA-2 during last 6 generate the trigger.
4.1.17 months. If the Bank expects the vendor to code the logic for
identification of SMA-2 accounts, would request you to
share the logic for the same.
74 125 Section Depletion in the value of security Is there a flag in the Banks system to identify primary Comparison has to be
13 (Primary) (RBI)- Percentage decline security made by the vendor. The
Clause in value of primary security as value will be provided by
4.1.21 compared to previous month. CBS/LLMS.
75 125 Section Increase in holding levels of We assume that the holding level of debtors and mothly Monthly stock
13 Debtors – against estimates estimates will be provided as a direct attribute by the Bank. statements /QIS/MSOD
Clause (Monthly) - % of Increase in holding Please confirm should be captured by
4.1.24 levels of Debtors as per SS against the LLMS system for
estimates generating the required
alert.
76 125 Section Increase in holding levels of Stocks We assume that the holding level of stock and mothly Monthly stock
13 – against estimates (Monthly) - % estimates will be provided as a direct attribute by the Bank. statements /QIS/MSOD
Clause of Increase in holding levels of Please confirm should be captured by
4.1.25 Stocks as per SS against estimates the LLMS system for
generating the required
alert.
77 125 Section EWS – Financials/ LLMS based We assume that the data attributes required for configuring Yes
13 The system should be able to the rules defined under this section will be provided as a
Clause incorporate the following EWS- ready available attribute by the Bank. Please confirm The report needs to be
4.2 Financials/LLMS related signals (as generated after
also mentioned in Annexure-22) Whether the Bank has the attributes available from the extracting data from
external sources defined under Annexure 23 ? various sources such as
LLMS/CBS/External
sources.
78 127 Section EWS – External Source Related Based on the understanding of the data available with the Different scenarios of the
13 The system should be able to Bank and the criteria's defined by the Bank, can the Bank let alerts are given in the list
Clause incorporate the following EWS- us know the list API that the Bank expects EWS system to of EWS. Wherever the
4.3 (last Financials/LLMS related signals (as integrate with ? data has to be sourced
point) also mentioned in Annexure-23) from external agencies
the necessary integration
In order to meet the requirements has to be made by the
of RBI/other statutory bodies with vendor.
regard to automated EWS capture
& triggers, vendor shall ensure that
apart from the EWS alerts captured
in LLMS/CBS, it does have
capabilities for API integration with
external sources to generate such
alerts. Such API integrations
depending on the suitability of the
Bank will be decided on mutual
understanding basis. Account-wise
summary of EWS triggers and
trigger-wise summary of accounts
(as customized by the Bank) to be
generated.
79 128 - Section EWS – As per RBI for Red flagging We assume that the Bank will be providing the required List of 43 attributes has
129 13 of Accounts attributes readily available for configuring the rules defined already been shared with
Clause The system should be able to under this section. Please confirm ? the document (Refer
4.4 incorporate the following EWS as Annexure-24, Page No.
per RBI for Red flagging of accounts If not how does the Bank expect the details to be captured 180)
as also mentioned in Annexure-24) by the EWS system ?
80 139 Section System should be able to receive Does the scope includes only out of box reports that is Self Explanatory
13 various reports in predefined form provided by the system selected ?
Clause from authorized vendors through
11.2 internet, email, and other
electronic media in a secured
manner.
81 139 Section Ability to define templates for SMS, What are the number of templates that the Bank expects Will be informed at the
13 email, letters for notifications the vendor to configure time of implementation
Clause based on existing templates of the
11.3 Bank.
82 144 Section Periodical reports to appropriate What would be the number of reports that the Bank expects Will be informed at the
13 authorities can be generated. The to generate ?Does the bank expect it to be canned reports time of implementation
Under frequency and content of the or they expect drill down capabilities ?What is the format in
Clause reports can be determined by the which the bank expects to extract the reports ?
12.11 Bank user.
(12.9.1)
83 144 Section Support for integration with Please further elaborate this requirement Will be informed at the
13 standard report writers to generate time of implementation
Under user defined reports.
Clause
12.11
(12.9.4)
84 145 Section The Software should support What would be the number of reports that the Bank expects Will be informed at the
13 definition of new customized to generate ?Does the bank expect it to be canned reports time of implementation
Clause reports based on existing data and or they expect drill down capabilities ?
13.4 other calculated logic. What is the format in which the bank expects to extract the
reports ?
85 40 Section The Performance Bank Guarantee What is the maximum implementation period the bank is No change in RFP
1 (PBG) should be valid for a period expecting for EWS considering that it has certain
Clause of 84 months (12 months dependencies on the implementation on the other data and
26 Implementation (max) + 12 months systems output i.e. LLMS ?
Warranty Period + 4 Years
AMC/ATS Period and 12 months
claim period) from the date of issue
of PBG. The PBG will have to be
renewed/ resubmitted with fresh
validity and claim period in case of
extension of the contract.
86 N.A. General a) The data attributes for EWS is available at different a) Realtime
frequencies i.e. daily/ yearly, etc., Whats the frequency at basis/daily/weekly/
which the Bank expects the EWS system to run; fornightly/monthly as per
b) Does the Bank expect transaction level data to be fed into the requirement.
the EWS system and the logics needed for detecting the EWS
b) After integration with
accounts to be built into the EWS system;
CBS necessary data to be
c) what would be the size of the data for 1 day that is
fetched and the alerts are
expected to flow into the EWS system;
to be generated.
d) Will Bank be doing the ETL related activities for getting
the data from various system/ datawarehouse to the EWS c) We cannot predict now
system or they expect Vendor to do the same
e) Whether the data attributes required for configuring the d) Vendor to identify the
EWS rules will be identified by the bank along with their external sources
source system identification or they expect vendor to do the whereever required with
same due consent of the Bank.
f) Is there any data back filling that the Bank expects the e) See reply given above.
vendor to do, if yes then how many snapshots (days/ f) Question is not clear
month/ quarters, etc.)
g) We assume that the number of rules for EWS flagging is g) Presently yes. However
only restricted to those mentioned in Annexure 21, 22, 23 & in future if any additional
24. Please confirm data is required the same
are to be provided by the
vendor.
87 11 5 At present the Bank is using an Please confirm if with implementation of LOS system, is Yes, it will be
application/system known as CLASS CLASS system going to be decommissioned and all decommissioned and
for processing of Retail Loans and functionalities and data to be ingested in new system? If yes, data to be migrated.
Agricultural Loans (mainly). please share SRS, User Manuals of CLASS system. Available SRS/User
Presently the CLASS application is Manuals will be shared
also being used in the respective with the successful
Centralized Processing Centers bidder.
(CCPCs) for centralized processing
of retail loans.
88 12 5.L The system shall handle all the data Please share details of data to be migrated like; no. of Will be shared at the time
migration activities including tables/entities, no. of records for each table/entity, volume of implementation.
exchange of data tables of data in GB, type of content/attachments, size of
/dictionaries of the existing CLASS content/attachments for each type.
application.
89 12 5.O Integration with External Systems: Please share details of integration with each system like; Details already shared in
purpose of integration, type (push/pull), data entities to be RFP; Rest of the details
exchanged, frequency of data exchange. will be shared at the time
of implementation.
90 13 5.O Whenever a new integration or In case of new requirement introduced by CBI there might In case the new
new modules are added to existing be need of additional software, we can predict what those requirement is
system, if vendor opts to go for a future requirements could be and what software would be introduced by CBI, the
new software, then vendor has to required. Please guide how to cater to this. cost should be on actual
provide the licence of that new basis/mutually agreed
third party software to Bank & No basis.
91 13 5.P Internal Integration Please share details of integration with each system like; Details already shared in
purpose of integration, type (push/pull), data entities to be RFP; Rest of the details
exchanged, frequency of data exchange. will be shared at the time
of implementation.
92 13 5.S All the training has to be imparted Please share locations at which trainings to be planned. Also Bank has training centers
at Training Centers of the Bank share location wise no. of batches to be organized. at Mumbai, Bhopal and
located at Mumbai and elsewhere. Kolkata. The other
locations, if required, will
be shared at the time of
implementation.
93 14 5 The application software shall Kindly share list of languages to be supported, to ensure English & Hindi are
support multilingual capabilities compliance. required with no
especially Hindi with no additional additional cost. Other
cost to the Bank. languages optional.
94 15 5 The bidder must propose for the Please share volumetric; Refer Corrigenda Point
optimal size of the Hardware, - Total Users of System no. 10
Operating System, Database, - Expected peak concurrent users of systems
Middleware etc. keeping in view - Total number Leads per day/month by type
the current average and peak - Total number Loan application processed per day/month
volume of transactions and by type
extrapolate the same for the - Total number Loan application approved per day/month by
project period/contract period. The type
Bidder has to upgrade servers / - % YOY growth in terms of Load origination
storage at no extra cost to the - %YOY growth in terms of users
Bank, in case the offered Hardware
configuration does not meet the
requirements, during the contract
period.
95 15 6.2 Service during Post Implementation For Facility Management hours of operations are mentioned Self Explanatory
Phase as "business hours i.e. 8 am to 8 pm", can we assume that
Application support same hours of operations will be
applicable? If not please specify.
96 15 6.2 Service during Post Implementation For Application Support and Maintenance, does team needs Already mentioned in RFP
Phase to be available onsite, at DC or can operate from offshore? (Page No- 17, point no.
6.2 (b))
97 15 6.2 Service during Post Implementation In case of offshore support or off office hours support, Cannot be provided
Phase please confirm team will be provide remote access, VPN
connectivity to DC?
98 15 10 IMPLEMENTATION SCHEDULE Please confirm there will SPOC for each module who will be There will be SPOC for
providing and signing off requirements and will act as each module.
approval authority of all required signoffs like; SRS Signoff,
UAT signoff, training signoff etc.
99 16 6 During the agreement period, if at Please confirm 3 sec response time expected is for individual It is meant for individual
any stage, it is found that the transactions not for bulk upload, bulk downloads and bulk transactions and depends
solution provided by the bidder is processing. upon the requirement.
not able to give the requisite
performance as per the sizing

parameters (i.e. up time above
99.8% and response time < 3
seconds) the bidder shall have to
provide additional hardware,
software without any additional
cost to the Bank.
100 30 17 1. All data migration (as and when Please share details of data to be migrated like; different Will be shared at the time
required) from the existing systems formats in which data is available, volume of data by format of implementation
will be done, as a part of type, no. of tables/entities by format, no. of records for each
implementation by the vendor. This table/entity, type of content/attachments, size of
includes extraction and content/attachments for each content type.
transformation of data from legacy
to the uploadable formats.
101 30 17 1. All data migration (as and when Please confirm if there is data in non-digital (hard copy) form Will be shared at the time
required) from the existing systems as well, that needs to be punched into system? If yes, please of implementation
will be done, as a part of share details in terms of number of records, pages.
implementation by the vendor. This
includes extraction and
to the unloadable formats.
102 30 17 1. All data migration (as and when Please confirm rules for extraction and transformation will Will be shared at the time
required) from the existing systems be provided by CBI. of implementation
will be done, as a part of
implementation by the vendor. This
includes extraction and
to the unloadable formats.
103 34 17.10.B The application performance Please confirm 5 sec validation criteria is for individual It is meant for individual
parameter includes Availability- records/forms not for bulk transactions. transactions and depends
100%, Form validation from back- upon the requirement.
end - 5 seconds, Page response
time - 3 seconds.
104 34 17.10.G Mobile Based Retail, Agriculture, On support platform and type for mobile/tablet app, Is Both Android/IOS and
Corporate/MSME for customer, hybrid mobile/tablet App for iOS and Android is sufficient? If any other latest
Mobile Based Loan review system. not please specify. technology in future
105 34 17.10.G Mobile Based Retail, Agriculture, Please confirm if mobile app needs to be operational in Yes
Corporate/MSME for customer, offline mode as well.
Mobile Based Loan review system.
106 10 2 The Bank is seeking proposals for Please confirm if the bank is looking for readily built product Bank expects a proven
Supply, Installation & or a custom built solution with IP rights given to the bank LLMS platform having
Implementation of Loan Life Cycle successfully implemented
Management various modules in
System for Retail, MSME, SCB/FI/NBFCs and will be
Agriculture, Corporate, Credit rated based on the
Monitoring, EWS and NPA available features of the
Management modules solution.
107 15 5 The Bank is seeking proposals for Please provide the volumetric details of loan origination Refer Corrigenda Point
Supply, Installation & requests by category No. 10
Implementation of Loan Life Cycle
Management
System for Retail, MSME,
Agriculture, Corporate, Credit
Monitoring, EWS and NPA
Management modules
108 11 F Documentation for Rating grades Please elaborate the requirement ? Will be provided at the
mapping, Product types mapping time of integration
109 12 N vii. Provide links to various existing Whether Existing loan processing systems will be retained It will be migrated; Only
Loan Processing Systems of Retail or these systems will be migrated to proposed systems ? one LMS i.e CLASS is
and Agriculture for Reference, How many such loan processing systems available with the there - current system for
Enquiry etc. bank ? Apart from CBS, whwether bank is currently using loan processing.
any other Loan manangement system ( LMS) ?
110 13 Section Any other system as required by Which other systems and fintechs are being referred to Refer Corrigenda point
O point the Bank from time to time without ?What if there is a change in existing integration? There no. 3
"h" any cost to Bank. are significant efforts associated with the integration with
the External Systems. It will beneficial for all the bidders if
the bank can specify the number of such additional
integrations instead of keeping it open.
111 13 Section Whenever a new integration or Please elaborate your requirement ? Please refer to Point No.
O point new modules are added to existing 14 and 47 above
"i" system, if vendor opts to go for a
new software, then vendor has to
provide the license of that new
Bank during the contract. Vendor
has to intimate Bank in advance
about the Software installed and
proper installation document &
sign off document has to be
submitted to Bank. In case of any
type of damage cost, bidder has to
pay the penalty for the damages to
both Bank & Third party vendor.
112 15 Integrati Integration with other Channels/ Only integration of channels is covered and not creation of Proposed solution should
on with Devices: The Application software the front end channels . contain this facility.
other should have capability of being Can it be assumed that creation of the front end channel Customer facing channels
Channel integrated with other Customer journeys for customer facing channels like Internet, Mobile to be provided by the
s/ Sourcing channels like Internet, and Tab for Lending will be taken care of by the existing Bidder
Devices Mobile (Android+iOS), Tablets and arrangements of the bank?
other devices.
113 78 Table A - 1.4 MSME Mobile/Tab Application Since these are included in the pricing table , we understand No Change in RFP -
Price of Solution that the internal channels :- DSA/ DST Mobile / Tab Customer facing channels
Softwar 1.6 Retail Mobile/Tab Application application for assisted journey will need to be included in to be provided by the
e for solution efforts and not the customer facing channels. Please confirm Bidder
impleme 1.10 Agri Mobile/Tab application
ntation Solution
of Loan
Lifecycle
Manage
ment
System
114 81 Table I: Cost per API & Setup Cost (in Rs.) It would be difficult for us to negotiate the cost for the API - Only set-up cost to be
API Set up cost/ Usage cost. It would work out best if the bank taken in TCO; However,
Features can negotiate the set up costs directly, basis their volume & usage cost per API
** (Valid usage commitments. charged by aggregators to
for It is assumed that the usage costs will be borne by the bank be provided by bidder to
Contract directly and is not expected to be covered here. Please the Bank separately. (This
Period) confirm. usage cost would be
(The Integration efforts for the API 's and their costs is payable by Bank on actual
already covered in Table H ) basis).
115 82 Table I: **these are indicative list of APIs It may not be possible to factor in future API integrations for It will be a future call as
API which bank may consider for coming 6 years since we are in a very dynamic ecosystem per the requirement
Features integration based on the with changes happening at rapid rates.
** (Valid requirements. However, vendor We request the bank to suggest the additional number of
for should support integration of APIs API's for future and we can factor the development efforts
Contract which may be required by bank in for those as well.
Period) future. The Bank should have
freedom/preference to negotiate
with the required aggregators
regarding rate & other credentials.
The vendor should integrate with
aggregators to enable the Bank as
per the specifications required by
the Bank.
116 15 5 Middleware and Other Third party The way RFP is envisaged, middleware should be an integral No change in RFP - Self
Software: The Proposed Solution part of the overall solution. The integration efforts / cost Explanatory
should have the capability to be may vary based on the choice of the middleware. We
integrated with various Middle request you to disclose the middleware details if you have
ware and Third party Software the existing license else allow the bidder to quote for the
products as will be decided by the middleware license along with implementation cost in the
Bank after finalization of LLMS proposal.
Software.
117 11 5 Details of methodology for Whether credit scoring models for various loan types will be Wherever Bank is having
(Section validation, parameters, data provided by bank or it's the responsibility of the bidder to its credit rating
G) processing, formulas, algorithms, develop the credit scoring models? model/tool, the same
statistical models. shall be utilized for
various loan types. For
other cases, Bidder
should develop scoring
models.
118 127 13 In order to meet the requirements There are significant efforts associated with the integration Self Explanatory
(Section of RBI/other statutory bodies with with the External Systems. It will beneficial for all the
4.3) regard to automated EWS capture bidders if you can specify the number of such integration
&triggers, vendor shall ensure that instead of keeping it open.
generated.
119 110 1.1.3.2 System should have the ability to What are the different point of origin systems envisaged by Offline & Online through
case login at the point of the bank? If some details of their nature/types can be various channels.Co-
origination. shared including types of BC/DSAs etc. since co-origination origination partners
and on lending partners are also mentioned. would share the data, in
digital format. We should
be able to capture it.
120 110 1.1.3.3 System should be able to display System should display product features/brochure, document Channels and modes will
the product features/brochure, checklist should be available to Customers and Staff be defined by bank. Eg
document checklist should be members. So is expectation that some website/microsite Bank website, Intranet,
available to which be embedded to bank's website for customer ? Portal etc
a) Customers Please confirm
b) Staff members
121 110 1.1.5 Report should be available for Do you expect physical letters to be issued all the time or All modes should be
follow up with prospective clients expect e-letters and documents at some stage post new available. It will be
on Offer letter issued and not system being deployed with e-stamping and e-sign for select decided as per the
acknowledged with details like products and client groups? business requirement.
Relationship Manager name, If physical letters are issued then if tracking of courier or
Prospect client details, Product, POD information capture is also expected available in the
Date of application, date of system.
issuance of offer letter and days
pending for acknowledgement.
122 111 1.1.10 System should have mobile If the mobile solution for field expected to be used just by All modes should be
solutions for field functionality, the bank staff or by the BCs/DSA staff as well. It would be available. It will be
client visits, including data & useful if some details of their nature/types of people using decided as per the
document, pictures uploads. this can be shared including specific purpose for which they business requirement.
would be using the same.
123 112 1.2.8 The system should have the ability All the other product databases would be available within Internal data to be used.
to de-dupe with the current the bank and no external to bank list needs to be referred.
application details like ID numbers, Please clarify
names or parts thereof, telephone
numbers against similar lists in
other product databases.
124 112 1.2.11.1 System should support availability Expectation here is for availability of mechanism to The LLMS solution should
of latest application forms, download Latest PDFs for application form, profile format, facilitate download of
borrower/guarantor profile format, Guarantor consent letter, Asset liability declaration standard formats and
Guarantor consent letter, Asset statement formats. Please confirm. designing of our own
liability declaration statement formats as also
formats. conversion facility from
PDF to other form and
vice versa.
125 112 1.2.12 System should display dates of Pre Is a mobile app for inspection is expected. Also, if all the System should have
and Post inspection along with inspections would be carried out by bank officials or any capability of inspection
Name and Designation of external third party vendor also expected to use the app. If data capture with mobile
inspecting official with Geo-tagging. list of different types of inspections/ agency and no. of forms app/Tab to be made
used in such inspection can be shared. available to Bank staff.
Third party agency may

also be provided such
facility through mobile
apps/tab with Bank's
prior concurrence.
Other details will be

shared at the time of
LLMS implementation.
126 113 1.3.7 System should be able to convert Is expectation here for an OCR based conversion for No change in RFP
financial document into excel or templatized documents only.Please confirm.
table format, thus facilitating the
rapid movement of applications
across the processes/ Units without
the need of paper flow.
127 113 1.3.10 System should have the ability to Are these reports templatized or free format or a mix of Mix of Both
allocate relevant cases to these both?
external agencies and give
controlled access to work or give
them facility to upload their
reports.
128 51 11 Payment terms A kind request 80% of payment to be released on HW and all Refer Corrigenda Point
software licenses No. 1 and Addenda Point
No. 1
129 51 11 Payment terms – ATS A kind request for payment release quarterly in advance No change in RFP
130 56 17 Liquidated Damages Request to cap the liquidated damages to 5% of the PO No change in RFP
value
131 16 6 Service level expectations and Request to cap the total penalty in the agreement to 5% of No change in RFP
penalty clause the contract value
132 189 13 MFC Clause/Fall Clause As per the new CVC guidelines, the Fall clause is not present. No change in RFP
Request the Bank to please remove this clause in the RFP.
133 156 16 point The bidder may be an OEM or a Request to remove limitation of 2 Certified Channel Partners No Change in RFP
3 Certified Channel Partners of OEMs per OEM.
(CCPs), in case the OEM does not
deal directly; OEM may bid through
not more than two of their
Certified Channel Partners of OEMs
(CCPs).
134 157 16 point Interface : The bidder should have Request to add OEM along with bidder Refer Corrigenda point
8 interfaced loan processing system no. 7
with –
• Identity Verification Agencies
(e.g.- NSDL, UIDAI, GST, MCA etc.)
• Credit worthiness Assessment
Bodies (e.g.-ITR returns, Credit
bureaus, telecom data etc.)
135 175 23 (EWS 1. News Analysis through crawling Like in this point, Endeca is present in multiple points. We Endeca (Oracle tool) is
external of various websites through a Data understand, that Endeca is already present with the Bank NOT available with the
source Discovery Application (Endeca) and LLMS solution will get dump from Endeca. Bidders Bank; Bidder has to bring
Based sourced from Oracle, (Stock request Bank to clarify if the understanding is correct a similar Data Discovery
(ANNEX exchange & SEBI filings are also tool like Endeca for News
URE-23) available for listed entities) Analysis crawling.
)
136 81 Table H Price of Integration Cost of LLMS While Bank Sought one time integration cost of LLMS with Refer Corrigenda Point
with Internal and External systems external agencies/systems, we request confirmation from No. 11
(Valid for Contract Period) for Bank on payment of fees per request/hit to these external
Primary Site (DC), DR site and systems to be borne by the Bank directly
UAT/Training
137 167 20. Central Bank of India - Capacity Yearly growth and module wise named users, concurrency is Refer Corrigenda Point
CAPACIT Planning provided by the Bank. The Hardware/DB sizing depends on no. 10
Y various factors, listed below:
PLANNI
NG a. For Named and concurrent users mentioned in the table
(ANNEX for all 7 modules, are they unique users or do we have any
URE-20) percentage of overlapping? (example: Many users will be
using multiple modules of LLMS)
b. Majority of requirements of the LLMS is a workflow

operation, considering this the concurrency given looks very
high. In standard application the concurrency percentage
remains between 10-20% of the active user base. So
request to reconsider the same.
c. What is the approx. volume of loan cases initiated for each

module per Day/Month? Please also share expected growth
for next 5 years
d. Documents that will be uploaded in the system, should it

be scanned in Black and White or Colored or combination of
both? if combination of both then, please share approx.
ratio between them
e. Approx. how many pages(with supporting documents) will

be scanned per Loan application?
f. What should be the DPI for document scanning?
g: Is compression required at source, post scanning to

transfer digital documents on lower bandwidth branches?
Bidders request Bank to clarify on above points.

138 106 End to DMS (Document Management Since DMS is a part of LLMS. Is following expected from the Self Explanatory
End System) to facilitate digital flow of System?
(E2E) documents seamlessly linking to a. Document management capabilities, including creation of
Loan loan accounts folders, creation of compound documents, text indexing of
Lifecycle content created, images and document linking
Manage b. Imaging capabilities, including capture, image indexing,
ment splitting, combining and annotation capabilities and
System Documents retrieval and storage should be consistent ( TIF
(LLMS) or PDF ) with Standardized fonts
4) c. Ability to track document versions at various points in the
workflow
d. Create Folder / File Structure in Archival basis the
predefined configuration of index parameters
Bidders request Bank to clarify this point

139 13 O(Integr Income Tax Website/GST The fees for integrations and APIs are already mentioned in Self explanatory
ation Website/CFR (Central Fraud the table H and Table I respectively in page 81. For any new
with Registry) Portal for verification of IT Integrations/APIs requirements, Bidder to provide feasibility
External Returns and for verification of of addressing the requirements however
Systems turnover. System must be flexible implementation/configuration/license fee will be extra as
) Point i enough to configure the external applicable
applications as per Bank Bidders request Bank to clarify this point
requirement. Whenever a new
integration or new modules are
added to existing system, if vendor
opts to go for a new software, then
vendor has to provide the license of
that new third party software to
Bank & No additional cost will be
paid by the Bank during the
contract. Vendor has to intimate
Bank in advance about the
Software installed and proper
installation document & sign off
document has to be submitted to
Bank. In case of any type of damage
cost, bidder has to pay the penalty
for the damages to both Bank &
Third party vendor.
140 13 5. d. Internal Applications like CSOC, Two Factor Authentication(Biometric) capability can be Biometric hardware and
SCOPE Mail Server, CA-E-Health, CA- provided as part of LLMS system however Biometric software will be provided
OF Spectrum, RAM Tool, Active hardware and software will be provided by the Bank. by the Bank.
WORK :: Directory (Single Sign on), HRMS for Bidders request Bank to clarify this point
Section APAR, B@ncs24, Two-Factor Integration should be
P Authentication including Biometric. taken care by the
(Internal successful bidder.
Integrati
on)
141 14 5. The training includes Technical Bidders request Bank to clarify all possible training locations Bank has training centers
SCOPE Administration, Functional and UAT for total 6 batches respectively mentioned in the RFP at Mumbai, Bhopal and
OF training to Bank’s designated Kolkata. The other
WORK :: personnel. Functional locations , if required, will
Section Administrator will take over the be shared at the time of
S responsibility to train other Branch implementation.
(Trainin users. All the training has to be
g) imparted at Training Centers of the
Bank located at Mumbai and
elsewhere.
Functional Administration Users- 1
Batch (40 users)
Technical Users - 1 Batch (15-20
users)
Branch Users - 4 Batches (40 users
per batch)
142 15 General The Application software should Bidders request Bank to clarify the scope for mobile and It should be integrated
Terms: have capability of being integrated internet channels. Details mentioned in Technical and with existing portal.
Integrati with other Customer Sourcing functional specification(Page 139 section 11) is not clear. Is
on with channels like Internet, Mobile new Customer portal required as part of the RFP project for
other (Android+iOS), Tablets and other capturing leads or loan application? Or LLMS should
Channel devices. Further the application integrate with existing Bank's portal to source applications
s/ should be accessible through other
Devices devices like Mobile, internet etc.
for Loan processing/ Approval by
Bank’s Officials on the move.
143 15 General As per General Requirement, Bidders request Bank to clarify that when CBS is upgraded, Not acceptable
Terms: proposed Software is to be then webservices/APIs and other technology touch points
Integrati integrated with Core Banking are changed. This may require several changes at LLMS
on with Solution i.e. B@ncs24 for fetching system. Hence this should be taken as CR and Bank to borne
Bank’s Customer and other Data required implementation fee at actuals
Core for processing, complete online
Banking account Opening and other referral
Solution work. The proposed software
should have capability to be
integrated with all the versions of
B@ncs24. No additional charge will
be payable by the Bank for
migrating or upgraded versions of
B@ncs24.
144 14 Section Section Ta : Installation and Bank has mentioned multiple instances (environment) at DC (production), DR
12 T.a. Support for setting up Production, different part of the RFP (disaster recovery) and
78 Section Disaster Recovery, Development UAT/Training
N.i. and Test Environments Request Bank to confirm on the exact environments (development)
Table required? environment. DRC will be
A,B,D, E, treated as DC/Primary
F, H site while application is
running at DRC location.
145 34 10) A)Features required for Loan Bidders request Bank to clarify, If BCs (Business BCs should not have
General Module Correspondents) are part of envisaged LLMS, If so, please direct access to LLMS.
Require f)Loan account opening & lead provide number of BCs accessing the system & the channel
ments generation through BCs (Business they would access to connect with the Bank.
for LLMS Correspondents) on web.
Module
146 34 10) A)Features required for Loan Bidders request Bank to clarify the scope for mobile module.
General Module Details mentioned in Technical and functional
Require g)Mobile Based Retail, Agriculture, specification(Page 139 section 11) is not clear. Please share
ments Corporate/MSME for customer, inputs for following queries:: a) Yes, it is required. It
for LLMS Mobile Based Loan review system. a. Is Staff assisted mobile app required? is it going to be only should be able to
Module a lead management kind of APP or loan approvals is also generate in-principle
required on the App itself for retail loans. sanction based on certain
b. Is Loan approval required on the Mobile app? data inputs.
c. Is Document capture required as part of Mobility Scope?
b) Yes
c) Yes, required for KYC

document, other
important documents etc.
for document capture.
147 35 10) f) Any Changes in Application Since LLMS is a complex and highly integrated system No Change in RFP
General Software Based on User dept., managing 5 lending modules, changes are bound to come
Require other bank dept., Vigilance, Audit, from User dept, other bank dept., Vigilance, Audit, Security,
ments Security, regulator requirement regulator requirement or third party systems. It is not viable
for LLMS should be done Free of Cost. to do all changes/amendments in LLMS free of cost. Bidder
Module requests Bank to take this on case to case basis and consider
D) CR(Bank to borne implementation fee at actuals ) for
Miscella changes that may come with time
neous
148 34 10) A)Features required for Loan Is Bank seeking independent Modules to configure the Yes
General Module behavior of Products, where Master Data and Business Rules
Require d)Special products can be created can be changed from the frontend without any coding for
ments when a Dhamaka Scheme/ Offers launching new Products/Campaigns in LLMS. Please clarify.
for LLMS are announced for a particular
Module Region or Zone or any Level.
149 81-83 Table I API Features** (Valid for Contract List of APIs and corresponding costs are requested here from Refer Corrigenda point
Period) the bidder. no. 11
It can not be predicted in a year how many request/calls will

be made to these Agencies/sites/third-party applications
hence per request cost/fee for each call/request to these
Systems will be borne by the Bank. Therefore, the Bank can
directly liaise with these Agencies/sites/third-party
applications and pay them at actuals. We would recommend
the Parties to engage with.
Bidder will share one time APIs cost only for the
shared/mentioned list
Bidders request Bank to clarify this point
150 120 2.8 System should have provision for Bidders request Bank to clarify, what are the type of re- Will be provided at the
re-schedulement of account with schedulements required? Our understanding is workflow for time of implementation.
proper checks and balances. different type of re-scheduling like bulk payment, due-date
change, rate change etc. will be available on our Platform.
System would integrate with CBS for re-scheduling request
full-fillment like updated repayment schedule generation,
accounting posting, charge creation etc.
Bidder request Bank to clarify, Is Loan Lifecycle
Management System [LLMS] for loan servicing like receipts, Bank desires a
Payments, Re-scheduling, wave-off of charges, Knock off, comprehensive system to
PDC Management, Lending side accounting entry handle all such features.
configuration and management, PDC Management part of
scope?
151 146 14.1.7 Define and view help against each Kindly elaborate with an example Help features, wherever
item. required, to be
incorporated in the LLMS.
152 114 1.3.14.1 System should support the Loan Kindly elaborate with a use case Under co-origination
Co-origination with NBFC model, banks and NBFCs
jointly finance a borrower
with a pre-defined
sharing ratio of the loan
component. System
should support such
functionalities. NBFC
would originate the loan
and share the customer
file in digital format. We
should be able to capture
the same.
153 114 1.3.14.2 System should support the Bidder request Bank to clarify, Is a complete securitization Will be provided at the
portfolio buyout module. module required for buying and selling of loan or only time of implementation.
tagging of securitized loan account is required and actual
monitoring and tracking of securitized accounts would be
done through CBS?
154 114 1.3.14.4 System should support on-lending Bidder request Bank to clarify, Will the system be integrated It will not integrate with
module with NBFCs. with any third party/NBFC system? Kindly elaborate with a the third party NBFC but
use case suitable flagging should
be assigned in the
particular loan account.
Detailed logic will be
provided at the time of
implementation.
155 116 1.3.28 System should be able to generate Bidder request Bank to clarify, Is EQI, EHI, EYI Equated All types of repayment
EQI,EHI, EYI in agriculture loan quarterly Installment, Equated Half-yearly Installment, schedules and
accounts based on cash flow Equated Yearly Installment? If no, Kindly elaborate frequencies are required.
instead of only EMI. System should
have flexibility for Moratorium
Period / Holiday period
156 34 10. A h) Online or email/SMS tracking Is Bank looking for Email based initiation/Document Self explanatory
facility of loan stage by customer & submission
Alert system to customer to inform
about Status of loan
application/Loan Overdue.
157 120 3.3 System should provide Referencing Bidder request Bank to clarify on what is being referred to as Self Explanatory
feature on the basis of defined Referencing feature. Please share an example of referencing
rules feature rule.
158 142 12.6.12 Data migration if any from existing Bidder request Bank to clarify, if static and Self Explanatory
LLMS system should be the sole transactional/financial data of existing active loan accounts
responsibility of the new vendor. from current LLMS system is required to be migrated?
No manual data entry of master
and transaction records should be
done by the users. Information not
available in the existing software
should be uploaded in the new
application.
159 134 6.14 Sale of loans to Financial Bidder request Bank to clarify, Is a complete securitization Will be provided at the
Institutions/Bank ARC module required for buying and selling of loan or only time of implementation
a) Assignment date tagging of securitized loan account is required and actual
b) Total Claim monitoring and tracking of securitized accounts would be
c) Date of Issue done through CBS?
d) Trust Name
e) The face value of SR (security
receipt)
f) Total assignment
g) The total value of redemption of
SR
h) Maturity date
i) Date of redemption etc.
160 107 List of NPV Approach Scheme & OTS Bidder request Bank to clarify by Sharing the process & the Details will be shared at
existing scheme corresponding logic for the calculations . the time of
schemes implementation.NPV
scheme is a part of OTS
Scheme. Other than NPV
scheme, only NDND
scheme is applicable
however bank may come
out with tailor made

schemes from time to
time which bidder needs
to take care of in future
also.
161 Generic Generic Bidder request Bank to clarify, Is Loan Lifecycle Management It is part of the scope;
System [LLMS] for loan servicing like receipts, Payments, Re- Further knock-off is also
scheduling, wave-off of charges, Knock off, PDC required to be provided.
Management, Lending side accounting entry configuration Detailed logic to be
and management, PDC Management part of scope? provided at the time of
implementation.
162 146 14.1.1 System should have capability to Bidder request Bank to clarify, Is bank looking for Yes
define all Products on Retail, functionalities wherein a bank user would be able to launch
Agriculture, MSME, Corporate, a sub-product on the go through systems user interface
Credit Monitoring, EWS, through Mere configuration itself?
Recovery/NPA Management
related Policies as per Bank’s
Norms.
146 14.1.4 System should have provision for Is bank looking for a rule-engine wherein user will be able to Yes
defining and modifying eligibility define and modify eligibility rules and Underwriting rules
norms and other key features from from user interface like BRMS , Workflow Engine & Master
163 time to time as per change in data management?
Bank/Product norms.
135 7.11 System should provide tracking of Bidder request Bank to clarify with a use case. Self explanatory
164 the client’s IP & Network Interface
address.
135 7.12 System should provide a full set of Bidder request Bank to clarify, will these reports be Details will be provided at
operational and audit trail reports automatically sent to respective users and also confirm if the time of
165 for each of the modules. bank wants to design its own reports on real time without implementation.
having to Code?
110 1.1.1 Capacity to support tie ups with Kindly give examples of vendors, institutions, and Details will be provided at
166 vendors, institutions, organizations organizations the system needs to integrate too. the time of
etc. implementation.
147 14.2.7 System should have workflow Is the bank referring to Low Code platforms wherein user Bank desires a
which can be configured/ will be able to configure/launch/design new workflow for a comprehensive system to
parameterized depending on new product setup, routing criteria's , Bank's sanction handle all such features.
channel, product, scheme, source, hierarchy , scheme, channel, source, etc. Should the system
and any other available fields. have a configurable UI where a bank user can perform this
activity.
167
is Bank also looking for capability to parallelly process the
Loan cases at Sanction/approval in (MCC)management
credit committee scenario.
168 B. LLMS Application and License:

Bank requires perpetual Corporate
License of the respective module
fulfilling various requirements of
5. Retail, Agriculture, MSME,
SCOPE Corporate, Credit Monitoring, EWS Refer Corrigenda point
11
OF and NPA Management modules. no. 10
WORK Bidders are required to quote their
price for Corporate License only
having no limitation based on No of
the Users, No. of Branches, Nature
and Type of Branches etc.
169 L. The system shall handle all the
5.
data migration activities including
SCOPE Bidder requests bank to provide the size of data to be At present, 14.5 GB per
12 exchange of data tables
OF migrated. day (compressed).
/dictionaries of the existing CLASS
WORK
application.
170
11.
ATS for Software/Solutions - Bidder request bank to change the ATS payment terms to
51 PAYMEN No change in RFP
ATS for Hardware - yearly in advance as per standard industry practice.
T TERMS
171 16.
ELIGIBILI
TY
7. Core banking Integration: The
CRITERI
bidder should have interfaced loan
A Bidder requests bank to revisit the criteria basis the criteria Refer Corrigenda point
156 origination system with CBS (Core
COMPLI point 6 where Bidder/OEM reference is acceptable. no. 6
Banking Solution) of any
ANCE
Bank/Banks.
SHEET
(ANNEX
URE–16)
172 16.
ELIGIBILI 8. Interface : The bidder should
TY have interfaced loan processing
CRITERI system with –
A · Identity Verification Agencies (eg.- Bidder requests bank to revisit the criteria basis the criteria Refer Corrigenda point
157
COMPLI NSDL, UIDAI, GST, MCA etc.) point 6 where Bidder/OEM reference is acceptable. no. 7
ANCE · Credit worthiness Assessment
SHEET Bodies (eg.-ITR returns, Credit
(ANNEX bureaus, telecom data etc.)
URE–16)
173 6 INVITATI The information provided by the Kindly add that the material shared is copyright of bidder No change in RFP
ON TO bidders in response to this RFP and is shared solely for purposes of this RFP. The same will
BID document will become the be bound by confidentiality clause and shall not be shared
property of Central Bank of India further for purpose other than evaluation for this RFP .
and will not be returned. Moreover bidder shall be duly informed when the same is
being shared.
174 8 Successful tenderer/s will have to We thank Central Bank of India for inviting us for the No change in RFP
give Security Deposit of 10% of the process. We work on partnership model with Bank and
Security contract value in the form of would strive to complete the project within mutually
Deposit Performance Bank Guarantee discussed timelines and hence request your consideration
(PBG) issued by a scheduled for removal of Performance Bank Guarantee (PBG) clause
commercial bank (other than from the RFP at this stage.
Central Bank of India) with a
validity of 84 months (72 months The same can be discussed at a later appropriate stage of
contract period + one year claim engagement.
period) from the date of issue of
PBG and directly forwarded to the
Bank within 21 days from the date
of receipt of Purchase Order
(PO)/acceptance by the successful
bidder. The PBG will have to be
renewed/resubmitted with fresh
validity, in case of extension of the
contract. Previous PBG will be
returned only when the renewed
PBG is received by the Bank.
175 10 4. Photocopies of relevant documents Some of the documents as asked for may lie in the ambit of No change in RFP
ELIGIBILI / certificates should be submitted Legal confidentiality with our existing clients. Hence, request
TY as proof in support of the claims your consideration for submitting self-declaration at this
CRITERI made for each of the above- stage.
A mentioned criteria and as and
when the Bank decides, originals /
certified copies should be shown
for verification purpose.
176 11 5. B. LLMS Application and License: Please consider tenure based license based on limited No change in RFP
SCOPE Bank requires perpetual Corporate number of users.
OF License of the respective module
WORK fulfilling various requirements of
Retail, Agriculture, MSME,
Corporate, Credit Monitoring, EWS
and NPA Management modules.
Bidders are required to quote their
price for Corporate License only
having no limitation based on No of
the Users, No. of Branches, Nature
and Type of Branches etc.
177 12 5. M. Recommendations for Kindly share inputs in the tab Hardware Sizing Assumptions Proposed solution should
SCOPE Hardware for LLMS,3rd Party be capable to cater all
OF Software, Data Management types of configuration of
WORK Systems tabs as per the
i. System architecture, hardware requirement of the Bank.
sizing
ii. 3rd Party Software which are to
be used in conjunction with the
proposed LLMS
iii.Bandwidth requirement,
Directory Layout, Storage Size,
Kernel Parameters, Database
parameters etc.
178 12 5. N. Implementation & The understanding is that vendor/bidder is only to provide Self Explanatory; No
SCOPE Customizations indicative hardware sizing as per assumptions shared by change in RFP
OF i. Installation & configuration of bank (as asked for in above point). The responsibility of
WORK Hardware and various buying , installing , configuring and maintenance of
components , functionalities of Hardware/infrastructure (including related system software
LLMS in Production, DR and UAT like OS , DB , network etc) is of Bank's IT team in conjunction
environment with the Hardware /Infra Vendor of their choice or through
System Integrator as appointed by the Bank.
Please confirm the understanding.

179 12 5. vii. Provide links to various existing Please share what is expected to be provided in this Self Explanatory
SCOPE Loan Processing Systems of Retail requirement. Is the same to be shared at RFP stage or later
OF and Agriculture for Reference, at post contract stage?
WORK Enquiry etc.
180 12 5. viii. Perform Stress Testing and a) Please share the scope for stress testing on the Self Explanatory
SCOPE Performance Tuning on LLMS application.
OF application and at Database b) The understanding with respect to system software
WORK (database) has already shared that the same is to be
maintained by of Bank's IT team in conjunction with the
Hardware /Infra Vendor of their choice or through System
Integrator as appointed by the Bank.
181 12 5. Integration with External Systems: In integrations with external systems section, integration No change in RFP
SCOPE Each module of the LLMS shall with Bank's Risk Module is mentioned as a requirement, can
OF support integration with various you please describe the nature of information to be sent
WORK External Systems for Enquiry, from loan management system to Bank's Risk Module.
Straight through processing (STP) /
upload functionality (optional).The
External Systems are listed below:
a. Existing Document Management
System (DMS)
b. Credit Reference Bureaus like
CIBIL,CRIF Highmark, Experian etc.
c. Reserve Bank of India
d. Bank’s Risk Module
182 13 5. O. New Integrations and Modules other than the Scope of Clause is self-explanatory
SCOPE i. Whenever a new integration or Work mentioned in the RFP would be taken up as Change and does not pertain to
OF new modules are added to existing Request process. Please clarify if the understanding is upgradation of new
WORK system, if vendor opts to go for a correct. software.
new software, then vendor has to
provide the licence of that new
183 13 5. P. What is the nature of interface with FTM (Financial Proposed solution should
SCOPE b. FTM (Financial Transaction Transaction Management). It says FTM integration with CBS, be integrated with FTM,
OF Management) Integration with CBS what is expected from FinnOne Neo in this? in turn with CBS.
WORK
184 14 5. R. The Software has to be deployed Please share Bank's standards, procedures and IS Policies. Will be shared at the time
SCOPE with proper Security features as of implementation.
OF per the standards & procedures,
WORK Bank’s IS Policies and in line with
prevailing Industrial Standards.
185 14 5. T. Support: Various types of a)The understanding is that vendor/bidder is only to provide a) No change in RFP
SCOPE Support required include: indicative hardware sizing as per assumptions shared by
OF Installation and Support for setting bank and setting up of the environment is not in the scope b) Setting of
WORK up Production, Disaster Recovery, of application software vendor. environments at
Development and Test b) There are total four environments mentioned for which Production (DC), DR and
Environments hardware sizing will be required . Please confirm. UAT/Training

(Development /Test
Environments) for both
hardware & software-
installation and support
thereafter by the
bidder/OEM.
186 14 5. The Vendor shall provide technical a) Vendor/Bidder shall be responsible for technical and No change in RFP
SCOPE and functional support for the functional support for the proposed LLMS application and
OF proposed LLMS and shall have not for hardware, infrastructure or any third party software.
WORK overall responsibility of the b)Vendor/ Bidder has policy that Annual support starts from
performance, functionality and day implementation is complete i.e. there is no warranty
operation of the LLMS system as period. Request to consider the same.
part of Warranty and Annual
Technical Support
187 14 5. iii.Generation of Regulatory and All the mentioned activities do not form part of Annual No change in RFP
SCOPE other various MIS reports through support. These are to be separately scoped and charged for
OF inbuilt or integrated Reporting under change control process. Kindly consider.
WORK Tool.
iv. Changes/enhancements in
Software application/Reporting
requirements to be implemented
from time to time to meet the
changes in the regulatory
/statutory/ Business requirements.
v. Application Software version
Upgrades.
188 15 5. The bidder needs to submit self- a) Kindly share if this declaration to be submitted at RFP Refer Corrigenda point
SCOPE declaration that the proposed stage or later. no. 4
OF LLMS solution will be deployed c)Vendor/Bidder shall be responsible for technical,
WORK with Oracle as database, to the functional support, quality for the proposed LLMS
satisfaction of the Bank. The Bank application and not for hardware, infrastructure or any third
reserves the right to purchase all or party software.
any 3rd party software.
The Proposal shall include scope
for ensuring the software is
thoroughly tested for quality and
consistency, before commissioning.
189 15 5. All procedures and processes in the a) Request bank to let bidder/vendor propose No change in RFP
SCOPE lifecycle of the Project shall be in implementation methodology and respective project
OF accordance with the Bank’s project management approach.
WORK management guidelines. On-site b) The highlighted activities should be performed by either
support shall be provided by bank's IT team or respective SI/Infra vendor of their choice.
technical experts conversant with These are more towards infra/system software maintenance
functionality of proposed LLMS. and not LLMS application maintenance.
The on-site support should extend
services like helpdesk, data backup,
user management, database
management / maintenance,
updating of data, maintaining
integrity of data, loading
application upgrades, technical
support for ad hoc queries, archival
of data, etc.
190 15 5. Infrastructure and Software The vendor/bidder is only to provide indicative hardware No change in RFP
SCOPE Requirements: The vendor is sizing as per assumptions shared by bank (as asked for in
OF required to Quote for above point). The responsibility of buying , installing ,
WORK a) Application Software, configuring and maintenance of Hardware (including related
b) Hardware (along with system software like OS , DB, network etc) is of Bank's IT
Configuration), team in conjunction with the Hardware /Infra Vendor of
c) Third party Software, their choice or through System Integrator as appointed by
Middleware (Version, Licensing the Bank. Please consider.
etc.) and
d) Document Management System
and AMC (after Warranty) for total
period 6 years separately.
After selection of the vendor, Bank

reserves the right to procure
Hardware, Third party Software,
Middleware and Document
Management System through the
vendor or to conduct another
Procurement process in which the
shortlisted vendor may participate
as per eligibility norms decided by

the Bank for the said purpose.
191 16 6. All the sub clauses of the section We work on partnership model with Bank and would strive No change in RFP
SERVICE on Page 16 to complete the project within mutually discussed timelines
LEVEL and SLAs hence request for removal of any penalty clause
EXPECT from the RFP. Please allow vendor to propose their own SLA.
ATIONS
AND
PENALT
Y/
INSURA
NCE
192 19 7. All sub section The section applies to Hardware and its delivery hence not No Change in RFP
DELIVER applicable to application software vendor. Please confirm.
Y:
PERIOD
AND
LOCATI
ON
8.
INSTALL
ATION &
REPORT
S
193 20 9. All sub section/points a) The vendor/bidder is only to provide indicative hardware It is End to End Solution
WARRA sizing as per assumptions shared by bank (as asked for in including Hardware
NTY & above point). The responsibility of buying , installing , Software, Maintenance
AMC/AT configuring and maintenance of Hardware (including related etc.
S system software like OS , DB, network etc) is of Bank's IT
team in conjunction with the Hardware /Infra Vendor of
their choice or through System Integrator as appointed by
the Bank. Please consider.
b) Vendor/ Bidder has policy that Annual support starts post

implementation is complete (i.e. no warranty period) which
is guided by mutually discussed T & C of support agreement.
Request to consider the same.
194 23 15. BID The Bidder shall submit their offers The requirements may be filled with certain set of No Change in RFP
EVALUA strictly in accordance with the assumptions /understanding that might undergo changes
TION terms and conditions of the Bid post detailed discussions and moreover there might be
CRITERI Document. Any Bid, which terms and conditions which may also need discussion before
A stipulates conditions contrary to any agreement on the same.
the terms and conditions given in Vendor requests the bank to consider the exclusions and
the Bid Document, is liable for deviations and have discussion on the same at later
rejection. Any decision of Central appropriate stage of engagement.
Bank of India in this regard shall be
final, conclusive and binding on the
Vendor
195 28 17.GENE If the identified installation site These which are applicable to hardware should be No Change in RFP
RAL (Servers) is not ready for responsibility of hardware vendor and not application
INSTRUC installation/ cancelled, and the software vendor .
TIONS items are not dispatched, the
selected bidder at the request of Vendor/ Bidder has policy that Annual support starts post
the Bank has to install Loan implementation is complete (i.e. no warranty period) which
Lifecycle Management System is guided by mutually discussed T & C of support agreement.
(LLMS) at an alternate site We request the bank to consider the same.
identified by the Bank, at no extra
cost to the bank. The delivery and
installation date will be counted
from the date of intimation of
alternate site address.
In case the equipment is delivered

at the site and the site is not ready
for installation, then at the request
of the Bank, bidder has to re-
deploy the Loan Lifecycle
Management Sysytem (LLMS) at an
alternate site identified by the
Bank.
196 35 18. BID Unconditional Acceptance of Terms The requirements may be filled with certain set of No Change in RFP
FORM: and Conditions assumptions /understanding that might undergo changes
post detailed discussions and moreover there might be
terms and conditions which may also need discussion before
any agreement on the same.
Vendor requests the bank to consider the exclusions and
deviations and have discussion on the same at later
appropriate stage of engagement.
197 38 21. BID The prices quoted will be exclusive Kindly let the total price also be quoted to be tax exclusive. No change in RFP; refer
PRICE & all applicable taxes. The total price Page No. 38 of RFP
PERIOD quoted must be inclusive of cost of
OF supply, installation and providing
VALIDIT services during the service period.
Y OF
INDICAT
IVE BID:
198 38 22. Prices quoted must be firm and The requirements may be filled with certain set of No change in RFP
FIRM final and shall not be subject to assumptions /understanding that might undergo changes
PRICES: any re-openers or upward post detailed discussions . Please consider the same and
modifications, on any account allow to share the scope as well as cost associated with the
whatsoever including exchange same at that appropriate time of implementation as future
rate fluctuations, revision in taxes, requirement needs cannot be gauged and factored in the
duties, levies, charges, etc. The Bid pricing at present. Vendor requests the bank to consider the
Prices shall be indicated in Indian exclusions and deviations and have discussion on the same
Rupees (INR) only. Any decision in at a later appropriate stage of engagement.
this regard by Bank shall be final,
conclusive and binding on the
Bidder.
199 39 23. Each page should be stamped and Please allow to stamp each page and authorized signatory to Not Acceptable
FORMAT initialed by authorized signatory. sign cover letter which would in effect cover entire response
AND The Bidders shall seal and mark the to RFP document.
SIGNING Bid accordingly.
OF BID:
200 40 25. The successful Bidder’s EMD will be We work on partnership model with Bank and would strive No change in RFP
EARNES discharged upon the Bidder signing to complete the project within mutually discussed timelines
T the contract and submitting the and hence request for consideration removal of
MONEY Security Deposit of 10% of the Performance Bank Guarantee (PBG) clause from the RFP at
DEPOSIT value of the contract in the form of this stage.
(EMD) Performance Bank Guarantee
26. (PBG) issued by a scheduled The same can be discussed at later appropriate stage of
PERFOR commercial bank (other than engagement.
MANCE Central Bank of India,) with a
BANK validity of 84 months (72 months
GAURA contract period + one year claim
NTEE period) from the date of issue of
(PBG) PBG. All the bidders are required to
submit the EMD refund request in
the format given in the RFP. All
subsection of Section 26
201 43 32. The signing of Contract should be We work on partnership model with Bank and would strive No change in RFP
SIGNING accompanied by the submission of to complete the project within mutually discussed timelines.
OF Performance Bank Guarantee, Non- We request for removal of PBG and Deed of Indemnity
CONTRA Disclosure Form, Deed of Indemnity clause from the RFP. The same can be discussed at later
CT / warranty and other applicable appropriate stage of engagement.
documents as specified in the RFP /
Bid Document.
202 46 3. Furnishing of an unconditional and We work on partnership model with Bank and would strive No change in RFP
CONDITI irrevocable Performance Bank to complete the project within mutually discussed timelines.
ONS Guarantee (Performance Security), We request for removal of PBG and Deed of Indemnity
PRECED as per the format given in clause from the RFP. The same can be discussed at a later
ENT Annexure-8, Deed of Indemnity as appropriate stage of engagement.
per format given in Annexure 10.
203 48 7. The Bidder shall execute and We request the bank to consider this clause for discussion at No change in RFP
INDEMN furnish to the Purchaser, a deed of later appropriate stage of engagement as the same is not
ITY indemnity in favor of the Purchaser acceptable in AS-IS form. The same should be mutually
in a form and manner, as given in discussed between vendor and bank at later appropriate
Annexure 10, indemnifying the stage of discussion.
Purchaser its directors, employees,
agents and representatives from
and against any costs, loss,
damages, expense, claims,
litigations, suits, actions,
judgments, and or otherwise
including but not limited to those
from third parties or liabilities of
any kind howsoever suffered,
arising out of or incurred inter alia
during and after the Contract
period including but not limited to
third-party claims due to
infringement of Intellectual
Property Rights including but not
limited to patent, trademark, copy-
rights or industrial drawings and
designs arising from use of the
Services or any part thereof and/or
otherwise. The provisions under
this clause and indemnity shall
survive the termination of the
Contract.
204 48 8. Purchaser shall own and have a Bidder/Vendor will be the owner of its own software, any Refer Corrigenda point
INTELLE right in perpetuity to use all customisations to the same and related IP. no. 8
CTUAL Intellectual Property Rights which
PROPER have arisen out of or in connection
TY with the implementation of this
RIGHTS Contract, including all processes
& and products which have been
PATENT developed by the Bidder during the
RIGHTS performance of Services and for
the purposes of inter- alia use or
sub-license of such Services under
this Contract.
The Bidder undertakes to disclose
all Intellectual Property Rights
arising out of or in connection with
the performance of the Services to
the Purchaser and execute all such
agreements/documents and file all
relevant applications, effect
transfers and obtain all permits,
approvals, consents and no
objections that may be necessary
in this regard to effectively transfer
and conserve the Intellectual
Property Rights of the Purchaser.
205 49 9. Purchaser's right to inspect, test The same is more from perspective of hardware and not No change in RFP
INSPECT and where necessary, reject the applicable for application software vendor. Kindly confirm
ION & goods after the goods’ arrival at
QUALITY the destination shall in no way be ,
CONTRO or waived by reason of the goods
L having previously been inspected,
TESTS/C tested, and passed by Purchaser or
HECK its representative prior to the
goods’ shipment from the place of
origin.
206 50-51 11. Section "For LLMS Software Items" Regarding section "For LLMS Software Items", please allow Regarding payment
PAYMEN vendor/bidder to propose their own payment terms terms, refer Corrigenda
T TERMS Section "For Hardware Items" Point No. 1 and Addenda
Regarding section "For Hardware Items", we think this is Point No. 1
11.1 If any penalty is to be levied applicable for Hardware vendor and hence not applicable for
as per service level expectations application software vendor /bidder.
agreement, vendor has to submit
credit note together with claim of Request for removal of clause 11.1; As per policy penalties
invoice for payment. Bank will not are not acceptable.
accept invoices without credit
note. The payment will not be Please allow vendor/bidder to propose their own payment
processed without credit note. The terms and clause regarding withholding payment needs to
payment processing is done be mutually discussed (11.2)
centrally at Mumbai. Payment
will be processed only after Kindly consider pricing exclusive of taxes (11.7)
submission of necessary
documents like delivery challan, Kindly consider items mentioned in 11.4 on actuals
Installation/commissioning report
duly signed by authorized bank Kindly remove clause 11.5 as PBG is not acceptable at this
person, accompanied by the stage.
Invoice.
11.2 The bidder/OEM must accept Request for removal of clause 11.6 and 11.7 . As per policy
the payment terms proposed by penalties are not acceptable.
the Bank. Any deviation from the
proposed payment terms would
not be accepted. The Bank shall
have the right to withhold any
payment due to the System
Integrator (SI), in case of delays or
defaults on the part of the bidder.
Such withholding of payment shall
not amount to a default on the part
of the Bank.
11.3 The Successful Bidder shall be
solely liable for the payment of all
the past, present and future
Central, State and local levies,
direct/indirect taxes, duties, fines
and penalties (including without
limitation, excise duties and
customs duties, etc.) by whatever
name called, as may become due
and payable in relation to the
Services.
11.4 All out of pocket expenses,
travelling, boarding and lodging
expenses for the entire Term of
this RFP and subsequent
agreement is included in the
amounts quoted and the Bidder
shall not be entitled to charge any
additional costs on account of any
items or services or by way of any
out of pocket expenses, including
travel, boarding and lodging.
11.5 Bidder has to submit the
performance security (in the
manner and form as provided in
the RFP) for 10% of total contract
value upfront at the time of signing
of the contract.
11.6 In case of downward
revision in value mentioned in
the invoice due to deduction of
penalty / liquidated charges, for
deficiency of service, or non-

compliance of conditions, the
vendor shall issue a credit note for
such reduced value. If credit note is
not provided, GST on penalty
amount shall be appropriated from
the net settlement being made to
the vendors.
11.7 Central Bank of India reserves
the rights to dispute / deduct
payment / withhold payments /
from dues payable to the
Successful Bidder under the
Contract, if the Successful Bidder
has not performed or rendered the
Services in accordance with the
provisions of the Contract which
the Central Bank of India at its sole
discretion adjudge.11.8 Post
Warranty, the vendor has to
provide uninterrupted AMC
support for 6 yrs. AMC amount
has to be paid by the Bank in
advance every year after deducting
the penalties, if any.
207 52 12. Whole section The same is more from perspective of hardware and not No change in RFP
DELIVER applicable for application software vendor. Kindly confirm.
Y&
DOCUM
ENTATI
ON:
208 53 14. The incidental services to be The understanding is that vendor/bidder is only to provide No change in RFP
INCIDEN provided pursuant to and in indicative hardware sizing as per assumptions shared by
TAL accordance with the Contract are bank (as asked for in above point). The responsibility of
SERVICE as under: buying , installing , configuring and maintenance of
S: i. Performance of on-site Hardware (including related system software like OS, DB etc
commissioning of the System; and infrastructure like network etc) is of Bank's IT team in
ii. Furnishing of services required conjunction with the Hardware/Infrastructure Vendor of
for maintenance of the rendered their choice or through System Integrator as appointed by
Systems. iii. Furnishing manuals the Bank. Please confirm the understanding.
for each appropriate unit of the
rendered Systems
iv. Maintenance of the rendered
equipment for the “Contract
Period”, provided that this
equipment shall not relieve the
Bidder of any warranty period
obligations under and in
accordance with this Contract; and
v. Any other related services as
the Purchaser may require and
deem fit.
209 54 15. The Bidder agrees that the The requirements may be filled with certain set of No change in RFP
CHANGE requirements given in assumptions /understanding that might undergo changes
ORDERS specifications, charts, etc in the Bid post detailed discussions . Please consider the same and
/ Documents are minimum allow to share the scope as well as cost associated with the
ALTERAT requirements of mere indicative same at that appropriate time of implementation as future
ION / nature and are in no way requirement needs cannot be gauged and factored in the
VARIATI exhaustive. pricing at present.
ONS It shall be the responsibility of the
Bidder to meet all the Vendor requests the bank to consider the exclusions and
requirements of specifications, deviations and have discussion on the same at later
charts, etc and other criteria appropriate stage of engagement.
contained in the Bid Documents
and any upward revisions and/or
additions of quantities,
specifications sizes given in
specifications, charts, etc., of the
Bid Documents required to be
made during execution of the
works shall not constitute a change
order and shall be carried out
without a change order as forming
part of the Services agreed

hereunder and shall be carried out
without any time and cost effect to
Purchaser.
Further upward revisions and or
additions required to make
Bidder’s selected equipment and
installation procedures to meet Bid
Documents requirements
expressed and to make entire
facilities safe, operable and as per
specified codes and standards shall
not constitute a change order and
shall be carried out without any
time and cost effect to Purchaser.
Any upward revision and/or
additions consequent to errors,
omissions, ambiguities,
discrepancies in the specification
etc. of the Bid Documents which
the Bidder had not brought out to
the Purchaser’s notice in his Bid
shall not constitute a change order
and such upward revisions and/or
addition shall be carried out by
Bidder without any time and cost
effect to Purchaser
15.7. If there is a difference of

opinion between the Bidder and
Purchaser whether a particular
work or part of the work
constitutes a change order or not,
the decision of the Purchaser shall
be final, conclusive and binding on
the Bidder.
210 56 17. All sub points Liquidated damages and penalties are not acceptable at this No change in RFP
LIQUIDA stage. The clause will require mutual discussion at a later
TED stage.
DAMAG
ES
211 56 18. Delivery, Installation & PBG, Liquidated damages and penalties are not acceptable No change in RFP
DEFICIE Maintenance of the equipment at this stage. We request the bank to discuss these at a later
NCY IN shall be made by the Successful stage.
THE Bidder strictly in accordance with
BIDDER’ the scope of work prescribed by
S the Bank. Time is of the essence of
PERFOR Contract.
MANCE If at any time during the
performance of the Contract, the
Successful Bidder encounters
conditions
/ situations impeding adherence to
the scope of work, the Successful
Bidder shall promptly notify the
Bank in writing of the fact of the
delay, its likely duration and the
cause(s) thereof. After receipt of
the Successful Bidder’s notice, the
Bank shall at the earliest evaluate
the condition / situation, and
consider, extending the Successful
Bidder’s time for performance,
with or without penalty, in which
case, the extension shall be ratified
by the Parties by written
amendment of the Contract or
through an email.
Except as provided in the above
clause, a delay by the Successful
Bidder in the performance of its
delivery obligations shall render
the Successful Bidder liable to the
imposition of penalty, unless an
extension of time is agreed upon
without levying penalty.

A delay by the Successful Bidder in
the performance of its Contract
obligations shall render the
Successful Bidder liable to any or
all the following sanctions:
i. Forfeiture of its performance
security
ii. Termination of the Contract for
default
212 57 19. The Parties agree that any dispute We request the bank to consider arbitration to be held in No change in RFP
DISPUTE between the Parties, which cannot New Delhi.
RESOLU be settled by negotiation in the
TION manner, described above, may be
resolved exclusively by arbitration
and such dispute may be submitted
by either party to arbitration within
thirty (30) days of the failure of
negotiations.
Arbitration shall be held in
Mumbai, India and conducted in
accordance with the provision of
the Arbitration and Conciliation
Act, 1996 or any statutory
modification or re-enactment
thereof. Each Party to the dispute
shall appoint one (1) arbitrator
each and the two (2) arbitrators
shall jointly appoint the third or the
presiding arbitrator.
The arbitration proceedings shall
be conducted in the English
language. Subject to the above, the
courts of law at Mumbai alone shall
have the jurisdiction in respect of
all matters connected with the
Contract. The arbitration award
shall be final, conclusive and
binding upon the Parties and
judgment may be entered thereon,
upon the application of either party
to a court of competent
jurisdiction.
Each Party shall bear the cost of
preparing and presenting its case,
and the cost of arbitration,
including fees and expenses of the
arbitrators, shall be shared equally
by the Parties unless the award
otherwise provides
213 58 21. 21.1 The Successful Bidder will be 1. Kindly consider commercials/pricing exclusive of taxes No change in RFP
TAXES & entirely responsible for all (21.1, 21.2, 21.3)
DUTIES applicable taxes, duties, levies, 2. Clauses 21.4 , 21.5,21.6 are not acceptable in AS-IS form
imposts, costs, charges, license and would require discussion
fees, road permits etc., in
connection with delivery &
transportation of equipment at the
delivery locations including
incidental services and
commissioning. Payment of entry
tax, if applicable, will be made at
actual, on production of suitable
evidence of payment by the Bidder.
21.2 Wherever the laws and

regulations require deduction of
such taxes at the source of
payment, Purchaser shall effect
such deductions from the payment
due to the Bidder.
21.3 The Bidder shall be liable to

pay all applicable corporate taxes
and income tax that shall be levied
according to the laws and
regulations applicable from time to
time in India and the price quoted
in the Bid by the Bidder shall
include all such taxes in the
Contract Price.
21.4 The Bidder shall also be

responsible for having his sub-
Bidder(s) under this sub-contract(s)
on account of payment received by
the sub-Bidder(s) from the Bidder
for works done under the sub-
Bidder(s) for which Purchaser will
in no case bear any responsibility.
It shall be the responsibility of the
Bidder to submit to the concerned
Indian authorities the returns and
all other connected documents
required for this purpose. The
Bidder shall also provide the
Purchaser such information, as it
may be required in regard to the
Bidder’s details of payment made
by the Purchaser under the
Contract for proper assessment of
taxes and duties. The Bidder and
his sub-Bidder(s) or their personnel
shall bear all the taxes if any, levied
on the Bidder’s, sub- Bidder’s and
Bidder’s personnel. The amount of
tax withheld by the Purchaser shall
at all times be in accordance with
Indian Tax Law and the Purchaser
shall promptly furnish to the Bidder
original certificates (Challans) for
tax deduction at source and paid to
the Tax Authorities.
21.5 The Bidder agrees that he and

his sub-Bidder(s) shall comply with
the Income-tax Act in force from
time to time and pay Income -tax,
as may be imposed / levied on
them by the Indian Income Tax
Authorities, for the payments
received by them for the works
under the Contract.
21.6 The Bidder fail to submit

returns/pay taxes in times as
stipulated under the Income -tax

Act and consequently any interest
or penalty is imposed by the
Income-tax authority, the Bidder
shall indemnify Purchaser against
any and all liabilities or claims
arising out of this Contract for such
taxes including interest and penalty
any such Tax Authority may assess
or levy against the Purchaser/
Bidder .
214 59 23. The Successful Bidder is obliged to We request bank to consider this clause of indemnity for No change in RFP
SUCCESS work closely with Purchaser’s staff, discussion at later appropriate stage of engagement as the
FUL act within its own authority and same is not acceptable in AS-IS form.
BIDDER abide by directives / instructions
OBLIGAT issued by Purchaser from time to
ION time. The Successful Bidder will
abide by the job safety measures
prevalent in India and will free /
indemnify Purchaser from all
demands or responsibilities arising
from accidents or loss of life, the
cause of which is the Bidder’s
negligence. The Successful Bidder
will pay all indemnities arising
there from and will not hold
Purchaser responsible or obligated.
215 60 25. NO In case the Bidder has any other No Set - off, counter-claims, cross-claims right clause should No change in RFP
SET-OFF, business relationship with be applicable for bank also.
COUNTE Purchaser, no right of set-off,
R- counter- claim and cross-claim and
CLAIMS, or otherwise will be available
CROSS- under this Contract to the Bidder
CLAIMS for any payments receivable under
and in accordance with that
business.
In case the Bidder has any claim, no

right of set-off, counter-claim and
cross-claim and or otherwise will
be available under this Contract to
the Bidder for any payments
receivable under and in accordance
with that business.
However, Central Bank shall have

such rights against the successful
Bidder up to maximum of 100% of
the contact value.
216 60 27. Bidder shall comply with the We request bank to consider this clause of indemnity for No change in RFP
ADHERE provision of all laws including labor discussion at later appropriate stage of engagement as the
NCE TO and industrial laws, rules, same is not acceptable in AS-IS form.
SAFETY regulations and notifications issued
PROCED there under from time to time.
URES, All safety and labor and industrial
RULES, laws enforced by statutory
REGULA agencies and by Purchaser shall be
TIONS applicable in the performance of
AND this Contract and Bidder shall abide
RESTRIC by these laws.
TIONS The Bidder shall indemnify and
keep indemnified and hold
harmless the Purchaser for any
loss, damage, claims, costs,
charges, expenses, etc. arising out
of and/or suffered on account of
actions, litigations, proceedings,
suits, arising out of breach of the
above laws.
217 61 28. During the tenure of this Contract Audit should be subject to confidentiality and for the same No change in RFP
STATUT nothing shall be done by the Bidder should be for services rendered only. We prefer not to have
ORY in contravention of any law, act audit on the product
REQUIR and/ or rules/regulations, there
EMENTS under or any amendment thereof
governing inter-alia customs,
foreign exchange, etc., and shall
keep Purchaser indemnified in this
regard.
Successful Bidder undertakes to

promptly produce all records and
information relating to the
Contract/this RFP for the purpose
of inspection and audit of Central
Bank of India. Successful Bidder
shall provide access, to officers /
employees / representatives /
agents or auditors of the Bank to
the premises / places where such
records are kept / maintained. The
Bank shall not be duty bound to
give any prior notice to Successful
Bidder before carrying out the said
inspection or audit.
The Successful Bidder agrees to

allow officers of Central Bank of
India to inspect and make copies at
their own cost, of the records
relating to the Services performed
/ delivered by the Successful
Bidder, maintained by Successful
Bidder pursuant to the
Contract/this RFP.
In regards to the above, the

Regulators and Government
Authorities including RBI officials
shall be entitled to conduct audits
of the Successful Bidder at any
point of time.
218 61 29. Entire clause Audit should be subject to confidentiality and for the No change in RFP
PURCHA services rendered only. We prefer not to have audit on the
SER’S product
RIGHT
OF
INSPECT
ION
AND
PERIODI
C AUDIT
219 62 30. Prices payable to the bidder as 1. Request pricing exclusive of taxes No change in RFP
CONTRA stated in the Contract shall be firm 2. PBG, Liquidated damages and penalties are not
CT PRICE and not subject to adjustment acceptable at this stage.
during performance of the
Contract, irrespective of reasons
whatsoever, including exchange
rate fluctuations, changes in taxes,
duties, levies, charges, etc.
The Bidder will pass on to the Bank,

all fiscal benefits arising out of
reductions, if any, in Government
levies viz. Sales tax, Excise duty,
Custom duty, etc. or the benefit of
discounts if any announced in
respect of the cost of the items for
which orders have been placed
during that period.
The Bank reserves the right to re-

negotiate the prices in the event of
change in the international market
prices of both the hardware and
software.
Further, Bank shall be entitled to

make adjustment in the payment
of Contract price in the event of
levying penalty or liquidated
damages on the Bidder.
220 64 & 34. Entire clause The same is not acceptable in AS-IS form . As per company No change in RFP
65 REPRESE policy we do not provide representations and warranties
NTATIO and the same can be discussed at later appropriate stage of
NS AND discussion.
WARRA
NTS
221 68 37. Bidder shall not have a conflict of PBG and penalties are not acceptable at this stage and the No change in RFP
CONFLIC interest (the “Conflict of Interest”) same can be discussed at a later appropriate stage of
T OF that affects the Bidding Process. discussion.
INTERES Any Bidder found to have a Conflict
T of Interest shall be disqualified. In
the event of disqualification The
Bank shall be entitled to forfeit and
appropriate the Bid Security and/or
Performance Security
(Performance Bank Guarantee), as
the case may be, as mutually
agreed upon genuine estimated
loss and damage likely to be
suffered and incurred by the Bank
and not by way of penalty for, inter
alia, the time, cost and effort of the
Bank, including consideration of
such Bidder’s proposal (the
“Damages”), without prejudice to
any other right or remedy that may
be available to the Bank under the
Bidding Documents and/ or the
Concession Agreement or
otherwise. Without limiting the
generality of the above, a Bidder
shall be deemed to have a Conflict
of Interest affecting the Bidding
Process, if:
222 70 39. Termination for Convenience: Termination for convenience is not acceptable and the same No change in RFP
TERMIN Notwithstanding the provisions of can be discussed at a later appropriate stage of discussion.
ATION the Contract and/or the Bid
Documents, the Purchaser at its
sole discretion and without
prejudice to any other right or
remedy and without assigning any
reasons, by written 30 days’ notice
sent to the Bidder, may terminate
the Contract, in whole or in part, at
any time for its convenience. The
notice of termination shall specify
that termination is for Purchaser’s
convenience, the extent to which
performance of the Bidder under
and in accordance with the
Contract is terminated, and the
date upon which such termination
becomes effective.
223 71 40. Entire clause The same requires mutual discussion with bank at a later No change in RFP
CONSEQ appropriate stage of discussion.
UENCE
OF
TERMIN
ATION
224 72 45. Subject to Clause 19 (Dispute We would prefer to have New Delhi as the jurisdiction. We No change in RFP
JURISDI Resolution), This RFP/Contract shall request the bank to kindly consider.
CTION be interpreted in accordance with
OF the laws of the Union of India and
COURT shall be subject to the exclusive
jurisdiction of courts at Mumbai to
determine any proceeding in
relation to this Contract. These
provisions shall survive the
Contract
225 72 46. “NO The Bidder shall not be entitled to Is this related to clause "25. N O S E T - O F F , C O U N T E R - No change in RFP
CLAIM” make any claim, whatsoever C L A I M S , C R O S S - C L A I M S" mentioned earlier on in
CERTIFIC against the Purchaser, under or by the RFP in sense that claim definition is guided by that
ATE virtue of or arising out of, this earlier clause?
Contract, nor shall the Purchaser
entertain or consider any such If yes, then kindly consider No Set -off, Counter-claim, Cross-
claim, if made by the Bidder after claim right clause to be applicable for bank also.
he shall have signed a “No claim”
certificate in favor of the Purchaser
in such forms as shall be required
by the Purchaser after the works,
Services/Systems are finally
accepted. In case the Bidder has
any other business relationship
with the Purchaser, no right of set-
off, counter- claim and cross-claim
and or otherwise will be available
under this Contract to the Bidder
for any payments receivable under
business.
226 73 48. The penalties for any non- Penalties are not acceptable at this stage and the same can No Change in RFP
PENALT compliance under the RFP / Bid be discussed at a later appropriate stage of discussion.
Y Documents and the Contract are
defined under Section – 1
227 73 49. 49.1 Third party liability insurance 1. Please confirm what is sufficient coverage as mentioned in No change in RFP
INSURA with a sufficient coverage for the clause listed as 49.1 (for the purpose of ease).
NCE period of the Contract. Professional 2. Please specify the upper limit of PLI as mentioned in 49.1.
liability insurance, with a minimum 3. With respect to 49.2, we have other benefit policies like
coverage equal to estimated Mediclaim, Term Life and Personal Accident for our
remuneration and reimbursable. associates but if WC or EL policy if required by bank then the
49.2 Employer's liability and cost of the same has to be borne by Bank
workers' compensation insurance 4. Clause 49.3 as mentioned here is applicable to hardware
in respect of the personnel of the vendors please confirm
Bidder, in accordance with the 5. 49.4 as mentioned here is applicable to hardware vendor
relevant provisions of the and not application software vendor. Please confirm
applicable law, as well as, with
respect to such personnel, any
such life, health, accident, travel or
other insurance as may be

appropriate.
49.3 Insurance against loss of or
damage to (i) equipment(s) /
software purchased in whole or in
part with funds provided under this
Contract or otherwise, (ii) the
Bidder’s property used in the
performance of the Services, and
(iii) any documents prepared by
the Bidder in the performance of
the Services.
49.4 Appropriate insurance to
cover the System(s) for the transit
period till the time of its delivery,
installation / testing and
acceptance by the Purchaser at the
respective site is to be taken by the
Bidder.
228 73 50. Entire clause The same is not agreeable at this stage and can be discussed No change in RFP
LIMITATI at a later appropriate stage of discussion.
ON OF
LIABILIT
Y
229 75 SECTI After going through the Bid The requirements may be filled with certain set of No change in RFP
ON3 Documents, the receipt whereof assumptions /understanding that might undergo changes
1. T E C is hereby duly acknowledged, we post detailed discussions and moreover there might be
HNICA the undersigned, absolutely, terms and conditions which may also need discussion before
LBIDF unconditionally and irrevocably any agreement on the same.
ORM( offer Supply, installation, Vendor requests the bank to consider the exclusions and
ANNE implementation & Maintenance of deviations and have discussion on the same at later
XURE Loan Lifecyle Management System appropriate stage of engagement.
– 1) for Central Bank of India Branches
in conformity with the said Bid PBG is not acceptable at this stage and can be discussed
Documents. later.
If our Bid is accepted, we will

obtain bank guarantee for a sum
equivalent to 10% (Ten percent) of
the value of Contract for the due
performance and observance of
the Contract, in the form and
manner prescribed by and to the
satisfaction of Central Bank of
India.
We agree and undertake to abide

by the bid terms of Bank including
the rates quoted therein for the
orders awarded by Bank up to the
period prescribed in the Bid, which
shall be final and conclusive and
remain binding upon us
Until a formal contract is finalized

and executed, this Bid Documents,
together with relevant documents
as amended, modified,
supplemented, revised, modified
by addendum, etc., if any, at the
sole discretion of Bank duly
initialed/executed shall constitute
a binding Contract between us.
We understand that the EMD will
be refunded after the Bidder
signing the Contract and furnishing
of the Performance Bank
Guarantee in case of successful
Bidder and within a period of 30
(Thirty ) days after the conclusion
of the contract for unsuccessful
Bidders. We have noted that Bid
Security shall not carry any
interest.
230 77 2. Prices quoted should be exclusive Kindly consider pricing exclusive of taxes . No change in RFP
COMME of all applicable taxes such as GST.
CIAL BID ii. ALL other Taxes / Duties /
(ANNEX levies and charges for packing,
URE-2) forwarding, freight, transit
insurance, loading and unloading,
should be included in the Bid price.
231 87 4. Entire form The requirements may be filled with certain set of No change in RFP
UNCON assumptions /understanding that might undergo changes
DITIONA post detailed discussions and moreover there might be
L terms and conditions which may also need discussion before
ACCEPT any agreement on the same.
ANCE Vendor requests the bank to consider the exclusions and
OF deviations and have discussion on the same at later
TERMS appropriate stage of engagement.
& COND
ITIONS
OF THE
RFP
(ANNEX
URE – 4)
232 88 5. SELF We have read and understood The requirements may be filled with certain set of No change in RFP
DECLAR the aforesaid RFP and we hereby assumptions /understanding that might undergo changes
ATIONS convey our absolute and post detailed discussions and moreover there might be
(ANNEX unconditional acceptance to the terms and conditions which may also need discussion before
URE– 5) aforesaid RFP any agreement on the same.
We have submitted our Bid in Vendor requests the bank to consider the exclusions and
compliance with the specific deviations and have discussion on the same at later
requirements as mentioned in this appropriate stage of engagement.
RFP.
233 90 6. Entire form The same is is not applicable if bidder/vendor is OEM itself. No change in RFP
MANUF
ACTURE
RS
AUTHOR
IZATION
FROM
OEM
(ANNEX
URE – 6)
234 93 8. Entire form PBG is not acceptable at this stage and can be discussed No change in RFP
PERFOR later
MANCE
BANK
GUARA
NTEE
(ANNEX
URE –8)
235 96 9. NON- Entire form Please confirm if the same to be submitted as response to No change in RFP
DISCLOS RFP or later by successful bidder post award.
URE
AGREEM
ENT
(ANNEX
URE – 9)
236 99 10. Entire form The same is not acceptable at this stage and can be No change in RFP
DEED OF discussed at later appropriate stage.
INDEMN
ITY (A
NNEXUR
E – 10)
237 102 11. Entire form This needs to be mutually discussed and formalized between No change in RFP
ACCEPT parties.
ANCE
CERTIFIC
ATE
(ANNEX
URE–11)
238 107 13. List of Existing Scheme Details Please clarify the nature of the following mentioned Will be provided at the
FUNCTI schemes respectively for each as either: time of implementation.
ONAL -revolving/non-revolving
AND -installment based/non-installment based
TECHNIC -limit based/Term loan
AL 1. Retail
SPECIFIC a. Cent Home – CRGFTLIH Scheme
ATIONS b. Cent Rental
(ANNEX c. Comprehensive Scheme on Channel Financing
URE – d. Cent Liquid
13) e. OD Top-up facilities to Cent Home Beneficiaries
f. Cent Vidyarthi – NCGTC Guaranteed
2. MSME
a. Cent Kalyani
b. Cent Mudra -Sishu/Kishor/Tarun
c. Cent Trade - Arthias
d. Cent Warehouse Receipt
e. Credit Guarantee scheme for Scheduled Caste
f. MukhyaMantriSwarojgarYojana
g. SRTO
h. Stand-up India
i. NULM
3. Recovery
a. NDND OTS Scheme
b. NPV Approach Scheme
239 107 13. List of Existing Scheme Details Request to mention the lines of business under MSME Covers major spectrum of
FUNCTI segment. From the list of schemes of MSME, LOBs cant be MSME portfolio such as
ONAL figured out. Govt. sponsored
AND schemes, Manufacturing,
TECHNIC Services, Portfolio
AL buyout, Loan co-
SPECIFIC origination with NBFC,
ATIONS TReDS etc. Details will be
(ANNEX provided at the time of
URE – implementation.
13)
240 107 13. List of Existing Scheme Details Please share Non- fund corporate LOBs hold what Will be provided at the
FUNCTI percenatge of entire corporate portfolio. time of implementation.
ONAL
AND
TECHNIC
AL
SPECIFIC
ATIONS
(ANNEX
URE –
13)
241 107 13. List of Existing Scheme Details What is the nature of funding of Adhoc Facility mentioned Will be provided at the
FUNCTI under Corporate lines of business? time of implementation.
ONAL
AND
TECHNIC
AL
SPECIFIC
ATIONS
(ANNEX
URE –
13)
242 107 13. List of Existing Scheme Details Functionalities envisaged from system for Portfolio buyout Will be provided at the
FUNCTI module. time of implementation.
ONAL
AND
TECHNIC
AL
SPECIFIC
ATIONS
(ANNEX
URE –
13)
243 107 13. List of Existing Scheme Details Functionalities envisaged from system for Loan Co- Will be provided at the
FUNCTI origination module. time of implementation.
ONAL
AND
TECHNIC
AL
SPECIFIC
ATIONS
(ANNEX
URE –
13)
244 108 13. List of Existing Scheme Details For Agriculture Schemes mentioned, ATL and TL refers to Yes
FUNCTI Agri term Loan and Term Loan respectively. Please suggest if
ONAL the understanding is correct.
AND
TECHNIC
AL
SPECIFIC
ATIONS
(ANNEX
URE –
13)
245 110 1.1.1 Lead Management | Capacity to Please specify the expectation from the envisaged system. Yes
support tie ups with vendors, As per our understanding, the system should support
institutions, organizations etc. capture of external business partners with respective details.
246 110 1.1.3.3 System should be able to display Please specify the expectation from the envisaged system Will be provided at the
the product features/brochure, for displaying the product features/brochure. time of implementation.
document checklist should be
available to
a) Customers
b) Staff members
247 111 1.1.7 System should be capable for Please clarify if Loan in question here is a deal? Yes, there should be
providing Single Loan Application option for multiple
for processing one or multiple facilities/opening loan
facilities/borrowers (Funded & accounts for different
Non- Funded) Types of facility to be purposes.
configurable.
248 111 1.2.3 System should be able to display Is this about Approved Project Finance in Home loans, please General – It is about
and print advocate /survey report specify? various types of loans
which has been stored in the
system.
249 112 1.2.10.1 System should capture all Assuming CMA refers to Credit Monitoring Arrangment to Yes, details will be
benchmark ratios and all financial show your past financial history, current financial position provided at the time of
ratios; DSCR, sensitivity analysis and future financial planning. Please clarify if this is followed implementation.
and BEP to be calculated for retail and MSME LOBs also.
automatically on the basis of CMA
uploaded and should reflect in the
appraisal note.
250 112 1.2.10.3 System should be able to assess What is 2nd method of lending? Guidelines are clear.
working capital requirements Under 2nd method of
based on the turnover method/2nd lending, promoter's
method of lending/cash flow margin should be
method simultaneously. minimum 25% of current
assets.
251 112 1.2.11 System should provide facility to Under the FLIP scheme, the borrower can pay a lump sum Will be provided at the
support various EMI calculators like and has the option of either reducing the tenure period or time of implementation.
Normal, Flip, Balloon, Step-up, the EMI amount. Please clarify if the understanding is
Step-down etc. correct.
252 113 1.3.6 System should provide for search Is the search functionality required on Application view Will be provided at the
facilities across the screens in interfaces & Masters or is required on inside the respective time of implementation.
various modules during various application view.
stages of processing.
253 113 1.3.7 System should be able to convert Please specify the specific financial documents and the Will be provided at the
financial document into excel or format of the input file. time of implementation.
table format, thus facilitating the
rapid movement of applications
across the processes/ Units
without the need of paper flow.
254 113 1.3.12 Geo-tagging of the visits (primary Please clarify in what form is the envisaged system expected Will be provided at the
and collateral) with uploading of to capture Geo tags on Desktop modules or is it only time of implementation.
visit pictures. (The list is illustrative applicable for mobile enabled solutions.
only and input parameters fully in
line with the Bank's appraisal
formats to be built during the
customization stage).
255 114 1.3.14.4 System should support on-lending Our assumption is for on-lending, capital intermediaries Yes
module with NBFCs. would be borrowing funds from one part of the world and
on-lending it to another part. Please clarify if the envisaged
system is expected to cater to all the three level-
sourcing(CBI), intermediary and final borrower.
256 116 1.4.11 Allow acceptance by the customer Please specify the expectation from the envisaged system. Self Explanatory
via a compliance call.
257 120 2.9 System should be able to throw Please specify the expectation from the envisaged system. Self Explanatory
alerts to borrowers/guarantors/co-
borrowers/co-obligants/co-
applicants, with critical amount
and pay-by-date in all accounts i.e
Standard, SMA-1 and SMA-2
including branches and controlling
offices.
258 120 3.3 System should provide Referencing Please specify the expectation from the envisaged system. Self Explanatory
feature on the basis of defined
rules.
259 120 3.4 System should have an analysis What will be the source of these transactions. Is this Data to be extracted from
capability based on transaction supposed to be pulled from CBS or expected to be CBS and do the analysis
(e.g. excess withdrawal of cash automatically extracted from an external document source for generation of alerts.
from loan accounts, transfer of like Bank Statement.
loan funds to sister concerns,
transfer of loans to saving
accounts).
260 124 4.1 EWS – Core Banking Related Early Warning Signals mentioned in this entire section are Data to be extracted from
The system should be able to related to Core Banking and not expected from the Loan CBS and do the analysis
incorporate the following EWS- Management system. Please confirm. for generation of alerts.
Core Banking related signals (as
also mentioned in Annexure-
21)
261 125 4.2 EWS – Financials/ LLMS based Need elaboration on how these signals are expected to be EWS Alerts to be
The system should be able to communicated to internal users. generated using
incorporate the following EWS- LLMS/CBS/External
Financials/LLMS related signals (as sources.
also mentioned in Annexure-22)
262 126 4.2.3 Current Ratio - Absolute value Need clarity on how the mentioned ratio having an absolute Will be provided at the
value be a trigger for a EWS. time of implementation.
263 127 4.3 EWS – External Source Related Is it expected to capture the events mentioned in this EWS Alerts to be
The system should be able to section in the system and then EWS should be generated using
incorporate the following EWS- communicated? Please clarify. LLMS/CBS/External
Financials/LLMS related signals (as sources.
also mentioned in Annexure-23)
264 129 5.1 System should be able to submit Assumption is that Loan rehabilitation is a one-time Rules/logic will be
request by bank’s existing opportunity to clear the default on a defaulted loan and provided at the time of
borrowers for Revival & regain eligibility . If you redefault on the loan, you will not be implementation
Rehabilitation of MSME Loans. able to rehabilitate the loan a second time.
Borrowers should be able to access Please clarify if the assumption is correct. Please share a
and submit their loan request with business use also for the same.
necessary details.
265 133 6.9 System should be able to display Please clarify what is VR. Valuation Report
the following –
Auction Process
a) Date of latest VR
b) Current Market Price as per VR
266 143 12.8.5 The system should have the ability Please clarify if the transaction here refers to an online More Clarification
to rollback a transaction to a integration call? required
particular stage and restart, if
required.
267 143 12.8.6 The system should provide ability Please clarify if the messages here refers to Yes
to define business rules for request/response of integration call?
validation and translation of
incoming/outgoing messages.
268 147 14.2.4 System should support both Need elaboration on the expectation from software with Self Explanatory
decentralized and centralized regard to this point.
mode of operations.
269 148 14.2.30 System should have abilities to Please specify the expectation from the envisaged system. Self Explanatory
create/update qualitative/
quantitative details in the system
through rule builder and same
given to specific users as per policy.
270 150 14.2.54 System should have facility to Please share a sample commission calculation sample. Will be provided at the
calculate commission/Fee for DSAs, time of implementation.
Valuer, LIEs, Lawyers and other
third parties.
271 151 15.5 System should support to insert Are these to be inserted in documents generated from Will be provided at the
images, signatures, table and system? At what level signatures would be maintained? time of implementation.
format the template as per Bank Please clarify.
standard formats/ Proposal
complexities.
272 154 14.INFO 1. Hardware and the The same is designed more for hardware provider and also No change in RFP
RMATIO software/future upgrades being the same will need to be modified. Kindly consider.
N offered do not contain any kind of
SECURTI malicious code such as Viruses,
Y Trojan, Spyware that would:
CERTIFIC
ATE (a) Obstruct the desired and the
(ANNEX designed function of hardware.
URE–14) (b) Cause physical damage to the
user or their equipment during the
usage of the equipment.
(c) Tap the information regarding
network, users and information
stored on thenetwork of the
Bank or in its CBS Platform or
otherwise.
(d) Culminate into software attack,
theft of intellectual property rights,
identity theft, theft of equipment
or information, sabotage &
information extortion;
2. We undertake to be liable in
case of any loss that may be caused
to the Purchaser due to the breach
of any of the aforesaid assurances
& representations and also for any
physical damage, loss of
information, loss of reputation and
those relating to copyright and
Intellectual Property Rights (IPRs),
caused due to activation of any
such malicious code in the
hardware / software supplied.
3. We shall make sure that the

sensitive data (such as password,
financial information, biometric
information, personal information
etc.) shared by the Bank will be
kept within the geographical
boundaries of India
273 156 16. The OEM should have Certificates as asked for may lie in the ambit of Legal Refer Corrigenda point
ELIGIBILI successfully executed at least 1 confidentiality with our clients. Request your consideration no. 2
TY (one) LOS/LMS solution in any for self declaration.
CRITERI Scheduled Commercial Bank/Banks
A (with atleast 1000
COMPLI branches)/FIs/NBFCs, covering
ANCE MSME and Agriculture modules.
SHEET
(ANNEX
URE–16)
274 9 SCHEDU Successful bidders will have to give Please clarify why 1 year claim period. General standard No change in RFP
LE OF Security Deposit of 10% of the claim period is 3 months and not more than 6 month.
EVENTS contract value in the form of
10. Performance Bank Guarantee
Security (PBG) issued by a scheduled
Deposit commercial bank (other than
Central Bank of India) with validity
of 84 months (72 months contract
period + one year claim period)
275 10 3. Bids received from a consortium of Consider allowing Consortium with the Bank’s prior written No change in RFP
BIDDING bidders will be summarily rejected. approval.
IN Bidding in consortium is not
CONSOR allowed for this procurement.
TIUM
276 16 6. This is further subjected to a Overall all penalties to be capped to maximum of 10% of the No change in RFP
SERVICE maximum of 10% of the contract implementation cost.
LEVEL value, apart from replacement of
EXPECT the respective software at vendor’s
ATIONS own cost for ensuring system
AND availability.
PENALT
Y/
INSURA
NCE
277 18 D) The successful bidder is liable for a Overall all penalties to be capped to maximum of 10% of the No change in RFP
Guarant penalty of Rs. 10,000/- (Rupees Ten implementation cost.
ees on thousand only) per day when
System system availability falls below the
Up-Time expected availability of 99.8%,
subject to a maximum of 1% of the
above said purchase order value
per month, apart from
replacement of the respective
hardware/software at successful
bidder’s own cost for ensuring
system availability subject to
maximum of 10% of the contract
value.
278 20 9. Hardware will be under Warranty Hardware warranty to start from the date of delivery of No change in RFP
WARRA for three years from the date of Hardware.
NTY & installation
AMC/AT
S
279 20 9. As the Go live date for various AMC required after 5 years should be mutually discussed and No change in RFP
WARRA modules may be different dates, agreed.
NTY & the successful Bidder shall have
AMC/AT arrangements to provide for
S AMC/ATS support for both
hardware and software (s) until
the end of the project period i.e.
Last module Go live date + 5 years.
The AMC/ATS charges for the
broken period shall be payable on
pro rata on the basis of last year’s
AMC charges of respective
module/hardware.
280 40 25. The successful Bidder’s EMD will be Consider modifying this clause as No change in RFP
EARNES discharged upon the Bidder signing "The successful Bidder’s EMD will be discharged upon the
T the contract and submitting the Bidder submitting the Security Deposit of 10% of the value
MONEY Security Deposit of 10% of the of the contract in the form of Performance Bank Guarantee
DEPOSIT value of the contract in the form of (PBG) issued by a scheduled commercial bank"
(EMD) Performance Bank Guarantee
(PBG) issued by a scheduled
commercial bank
281 41 25. The proceeds of the performance Bank to request for Credit Note from successful bidder for No change in RFP
EARNES security shall be payable to Bank as any penalties, instead of recovering penalties from
T compensation for any loss or Performance Guarantee amount.
MONEY damage resulting from the Bidder’s (As mentioned under Payment terms on page 51)
DEPOSIT failure to complete its obligations
(EMD) under and in accordance with the So no decreases from the initial deposit level due to penal
Contract. Penalties, if any will be deductions, etc., and successful bidder is not required to
recovered from the payments in made up/ replenished deposit level back to the initial
case Performance Guarantee amount deposited within 7 days of such penal deductions,
amount decreases from the initial etc. being affected.
deposit level due to penal
deductions, etc., it shall be made
up/ replenished back to the initial
amount deposited within 7 days of
such penal deductions, etc. being
affected.
282 50 11. For LLMS Software Items - License For LLMS Software Items - License Cost Refer Addenda point no.
PAYMEN Cost 100% License cost to be paid on delivery of the software 1
T TERMS 10% : Signing of all Agreements, License.
Project Kick off and Installation of
Base software in Bank’s System for For LLMS Software Items - Implementation Cost
Requirement gathering and 10%: Completion of Requirement Gathering and finalization/
submission of all documents sign-off of Final Requirement Gathering Document
10%: Completion of Requirement 40%: Delivery of Customized Software based on

Gathering and finalization/ sign-off Requirements gathered, installation and creation of major
of Final Requirement Gathering interfaces, building of interfaces between LLMS and
Document CBS/MIS/Data Warehouse and external agencies where Bank
will provide APIs such as CIBIL/Risk Rating/Fintech
20%: Delivery of Customized companies/Data Aggregators.
Software based on Requirements
gathered, installation and creation 40%: Successful completion of UAT
of major interfaces, building of
interfaces between LLMS and 10%: Successful completion of Go Live and completion of
CBS/MIS/Data Warehouse and Training.
external agencies where Bank will
provide APIs such as CIBIL/Risk
Rating/Fintech companies/Data
Aggregators.
20%: Successful completion of UAT
30%: Successful completion of Go

Live and completion of Training.
10%: Resolution of issues

encountered and after completion
of the warranty period.
283 50 For Hardware Items – For Hardware Items – Refer Corrigenda point
50%: on Delivery & Installation of 90%: on Delivery of Hardware no. 1
Hardware at DC & DRC 10%: on Installation of Hardware at DC & DRC
30%: on Go-Live of 1st Module
10%: on Go-Live of 4th Module
10%: after successful
implementation of Last Module.
284 51 For Operating System, Database, For Operating System, Database, Middleware etc. (other No change in RFP
Middleware etc. (other than than LLMS/Application Software) –
LLMS/Application Software) – 90%: on Delivery of Operating System, Database,
80%: on after Delivery and Middleware
Installation. 10%: On Installation of Operating System, Database,
20%: after Go-Live of 1st module. Middleware
285 51 ATS for Software/Solutions ATS for Software/Solution No change in RFP

AMC/ATS for software/solutions at AMC/ATS for software/solutions at DC/DR from 2nd year,
DC/DR for 2nd year from the date 3rd year, 4th year and 5th year should be paid Half-yearly
of Go-Live : Half-yearly intervals in in advance.
arrears i.e. after completion of
half-year
AMC/ATS for software/solutions at

DC/DR for 3rd year from the date
of Go-Live : Half-yearly intervals in
half-year

DC/DR for 4th year from the date
half-year

half-year
286 51 ATS for Hardware - ATS for Hardware - No change in RFP
AMC/ATS for hardware/network AMC/ATS for hardware/network equipment's/peripherals at
equipment's/peripherals at DC/DR DC/DR for 4th year and 5th year: Should be paid Half-yearly
for 4th year: Half-yearly intervals in advance.
in arrears i.e. after completion of
half-year
AMC/ATS for hardware/network

equipment's/peripherals at DC/DR
for 5th year: Half-yearly intervals
in arrears i.e. after completion of
half-year
287 56 17. If the Bidder consistently fails to Liquidated Damages to be applied only in case of delay in No change in RFP
LIQUIDA meet the requirements under delivery / Installation and Implementation.
TED Service Level Agreement (SLA) or
DAMAG complete the services as per the Hence remove this clause.
ES scheduled completion date or the
extended date or if Bidder
repudiates the Contract before
completion of the contract /
services, the Purchaser may
without prejudice to any other
right or remedy (i.e. penalties)
available to the Purchaser as
under the Contract, recover from
the Bidder, liquidated damages
over and above the penalties.
288 56 The Purchaser may without As mentioned under Payment terms on page 51, No change in RFP
prejudice to its right to effect Bank to request for Credit Note from successful bidder for
recovery by any other method, any penalties, instead of recovering penalties from any
deduct the amount of liquidated amount belonging to the bidder or due to the bidder.
damages from any money
belonging to the Bidder in its
hands (which includes the
Purchaser’s right to claim such
amount against Bidder’s
performance Guarantee ) or which
may become due to the Bidder.
Any such recovery or liquidated
damages shall not in any way
relieve the Bidder from any of its
obligations to complete the works /
Services or from any other
obligations and liabilities under the
Contract.
289 57 19. The Vendor shall not be entitled to Vendor should paid for the work/ Services/ delivery No change in RFP
DISPUTE suspend the provision of the completed till the date of arbitration and during the
RESOLU Services or the completion of the arbitration proceeding period.
TION job, pending resolution of any
disputes between the Parties and
shall continue to render the
Services in accordance with the
provisions of the Contract
notwithstanding the existence of
any dispute between the Parties or
the subsistence of any arbitration
or other proceedings. The provision
under this section survives the
contract.
290 60 24. Any provision of this Contract Consider modifying the clause as No change in RFP
SURVIV which, either expressly or by "Any provision of this Contract which, either expressly or by
AL implication, survive the implication, survive for 1 year after the termination or
termination or expiration of this expiration of this Contract."
Contract, shall be complied with by
the Parties including that of the
provisions of indemnity,
confidentiality, non-disclosure in
the same manner as if the present
Contract is valid and in force.
291 60 The provisions of the clauses of this Consider modifying the clause as No change in RFP
Contract in relation to documents, "The provisions of the clauses of this Contract in relation to
data, processes, property, documents, data, processes, property, Intellectual Property
Intellectual Property Rights, Rights, indemnity, publicity and confidentiality and
indemnity, publicity and ownership survive for 1 year after the expiry or termination
confidentiality and ownership of this Contract. "
survive the expiry or termination of
this Contract and in relation to
confidentiality, the obligations
continue to apply unless the
Purchaser notifies the Bidder of its
release from those obligations.
292 60 25. NO In case the Bidder has any other This clause should be mutual for both the parties. Hence No change in RFP
SET-OFF, business relationship with remove the last statement from this clause i.e. "However,
COUNTE Purchaser, no right of set-off, Central Bank of India shall have such rights against the
R- counter- claim and cross-claim and successful Bidder up to maximum of 100% of the contact
CLAIMS, or otherwise will be available value."
CROSS- under this Contract to the Bidder
CLAIMS for any payments receivable under
business.
In case the Bidder has any claim, no
right of set-off, counter-claim and
cross-claim and or otherwise will
be available under this Contract to
the Bidder for any payments
receivable under and in accordance
with that business.
However, Central Bank of India
shall have such rights against the
successful Bidder up to maximum
of 100% of the contact value.
293 61 28. Successful Bidder shall provide Bank to give 30 days prior notice to successful bidder before No change in RFP
STATUT access, to officers / employees / carrying out the inspection or audit.
ORY representatives / agents or Successful Bidder internal cost / financial records should not
REQUIR auditors of the Bank to the be a part of such inspection and audit, should be excluded
EMENTS premises / Bank’s places where from such inspection and audit. Bank to bare cost of such
such records are kept / maintained. Inspection and Audit.
The Bank shall not be duty bound
to give any prior notice to
Successful Bidder before carrying
out the said inspection or audit.
294 61 In regards to the above, the Bank to give 30 days prior notice to successful bidder before No change in RFP
Regulators and Government carrying out the inspection or audit.
Authorities including RBI officials Successful Bidder internal cost / financial records should not
shall be entitled to conduct audits be a part of such inspection and audit, should be excluded
of the Successful Bidder at any from such inspection and audit. Bank to bare cost of such
point of time. Inspection and Audit.
295 61 29. The Purchaser shall also have the Bank to give 30 days prior notice to successful bidder before No change in RFP
PURCHA right to conduct, either itself or carrying out the inspection or audit.
SER’S through another agency as it may Successful Bidder internal cost / financial records should not
RIGHT deem fit, an audit to monitor the be a part of such inspection and audit, should be excluded
OF features/performance end results from such inspection and audit. Bank to bare cost of such
INSPECT of the software application Inspection and Audit.
ION provided by the Bidder in
AND accordance with the standards
PERIODI committed to or required by the
C AUDIT Purchaser and the Bidder
undertakes to cooperate with and
provide to the Purchaser/ any
other agency appointed by the
Purchaser
296 67 35. The obligations of this Clause shall Consider modifying the clause as No change in RFP
CONFID survive the expiration, cancellation "The obligations of this Clause shall survive for 1 year after
ENTIALI or termination of this Contract. The the expiration, cancellation or termination of this
TY provision of this clause shall survive Contract."
termination of the Contract till
such Confidential Information
enters public domain.
297 70 39. b. Termination for Default: The Bank to give 90 days written notice in case of termination of No change in RFP
TERMIN Purchaser, without prejudice to default.
ATION any other right or remedy for
breach of Contract, by a written
notice of default sent to the
Successful Bidder / Vendor, may
terminate the Contract in whole or
in part.
298 71 40. Where the termination of the In such case successful bidder should be paid for the No change in RFP
CONSEQ Contract is prior to its stipulated services/delivery rendered up the date of termination.
UENCE term on account of a default on the Successful bidder liability should be limited to the 110% of
OF part of the Bidder or due to the the cost of the products/services undelivered.
TERMIN fact that the survival of the Bidder
ATION as an independent corporate entity
is threatened/has ceased, the
Purchaser shall pay the Bidder for
that part of the equipment
procured which have been
authorized by the Purchaser and
satisfactorily performed by the
Bidder up to the date of
termination, without prejudice any
other rights, the Purchaser may
retain such amounts from the
payment due and payable by the
Purchaser to the Bidder as may be
required to offset any direct losses
caused to the Purchaser as a result
of any act/omissions of the Bidder.
In case of any loss or damage due
to default on the part of the Bidder
in performing any of its obligations
with regard to executing the scope
of work under this Contract [as laid
down in the Service Specifications,]
the Bidder shall compensate the
Purchaser for any such direct loss,
damages or other costs, incurred
by the Purchaser. (The Bidder shall
not be liable for any indirect or
consequential losses).
299 72 The termination hereof shall not Remove last statement from the clause i.e. " In the event of No change in RFP
affect any accrued right or liability termination of this Contract for any reason whatsoever,
of either Party nor affect the Central Bank Of India shall have the right and it may publicize
operation of the provisions of this such termination to caution the customers/public from
Contract that are expressly or by dealing with the Successful Bidder."
implication intended to come into
or continue in force on or after
such termination. Termination
survives the Contract. In the event
of termination of this Contract for
any reason whatsoever, Central
Bank Of India shall have the right
and it may publicize such
termination to caution the

customers/public from dealing
with the Successful Bidder.
300 12.1.7 Solution should be offered in such No change in RFP

Applic a manner that includes installation
ation 140 either as a single instance or multi Are all instances on premise?
Archite instance depending on Bank’s
cture requirements.
301 While migration of
Data migration if any from existing existing data, it should be
12.6.1
LLMS system should be the sole migrated through system
2
responsibility of the new vendor. or automatic process
Gener
No manual data entry of master without any manual
al IT Will bank provide the data that is not available in the existing
142 and transaction records should be entry.
related system?
done by the users. Information not And all data should
Requir
available in the existing software match with Master Data
ement
should be uploaded in the new of CBS like Product Code,
s
application. sub Product Code,
mappings etc.
302 12.9.4 Support for integration with No change in RFP
Report 144 standard report writers to generate Is the bank presently using any report writer?
ing user defined reports.
303 System should facilitate Hub and Yes
Spoke model for all schemes
15.12
152 (Retail, Agriculture, MSME, Is Forex scheme in scope?
Others
Corporate, Credit Monitoring,
Forex, Recovery).
304 11.1 Bidder is expected to
Chann provide Mobile
els – Handheld applications should be The understanding is that the solution should have Interface/App
Mobile 139 compatible with both Mobile and responsive screens. No mobile app is in scope. Kindly
/Tab/ Tablets. confirm.
Web
Portal
305 The Software has to be deployed Yes
with proper Security features as
per the standards & procedures,
R
Bank’s IS Policies and in line with
Scope
14 prevailing Industrial Standards and Is security testing in scope?
of
to be approved/complied with
Work
Bank’s IT Security policy/Cyber
Security policy and as per
requirements of Bank’s CISO.
306 B Yes
Gener
al c) The application performance
Requir parameter includes Availability-
Does this response time apply to all functions including
ement 34 100%, Form validation from back-
reports?
s for end - 5 seconds, Page response
LLMS time - 3 seconds.
Modul
e
307 The hardware should take into
account the requirements of the
15.13
153 Bank for project period and should Is performance testing in scope?
Others
meet the response time Yes
requirement as specified in the RFP
308 "System should be able to convert financial document into Yes
excel or table format, thus facilitating the rapid movement of
applications across the processes/ Units without the need of
Processing/Financial Analysis/Rule
1.3.7 113 paper flow." - Can you please elaborate this requirement in
Builder
detail? Are you expecting some kind of scanning capability to
transform the financial statement into excel/tabular
structure?
309 For displaying graphical representation of the account We are looking for the
Collections/Repayments details, are you looking at some stats like number of default same
2.3 119
Management or limit utilization the balance repayment etc. or any other
specific stats?
310 With regard to monitoring alerts stated for finance/non Both email alerts and
3.7 - Credit Monitoring/Delinquency
122 finance events, would email alert suffice or are you looking SMS alerts are required.
Pt.12 Management
at SMS alerts too?
311
For all the EWS signal requirements required from core The vendor should
4.1 124 Early Warning Signals banking, we assume all required data would be made integrate the system with
available from core banking system. Please confirm CBS and fetch the data
from CBS.
312 With regard to external sources integration to generate EWS,
how many external sources (approx.) do we need to
interface? Also, we assume these sources would already Depending upon the
4.3 127 Early Warning Signals
have standard API specification that we can leverage to requirement the number
consume the data without having to do any feasibility of external sources will
analysis. vary.
Data need to be sourced

For the RBI red flagging requirements, we assume the data
from CBS/LLMS / external
would come from core banking/LLMS/other systems via APIs
4.4 128 Early Warning Signals agencies and to be
exposed by them instead of us having to do any additional
analysed by the vendor.
analysis to get the details from external systems.
313
Minimum 10 years after
Upto what period in history, do we need to maintain the
314 10.1 137 DMS closure of the loan
document versions?
accounts.
Can you please give some examples for QDE, DDE that you
315 15.1 151 Others Will be provided at the
have mentioned?
time of implementation
Bank may adopt
Centralised processing at
one centre for select
branches and standalone
"System should facilitate Hub and Spoke model for all
mode of sanction for
schemes (Retail, Agriculture, MSME, Corporate, Credit
316 15.12 152 General another set of branches
Monitoring, Forex, Recovery)." - Can you please elaborate
in that centre. System
this requirement in detail?
should handle both these
scenarios. System should
facilitate hub and spoke
model for all modules.
Can you please provide the following stats? Refer Corrigenda Point
1. Volume of customer/accounts across different customer no. 1
segments (retail, MSME, corporate etc.)
317 NA NA General
2. Approx. growth in volume expected in next 5 years across
these segments.
3. Average and Peak volume of transactions per day.
1) Around 4600
Can you please provide the following stats?
1. Total number of branches where LLMS would be used 2) 20% of the total
318 NA NA General 2. Number of concurrent users/branch who would access branches
LLMS
3. Number of external users who would access LLMS 3) Around 125-150 and it
should be scalable
depending on
experience.
In order to meet the requirements
of RBI/other statutory bodies with
regard to automated EWS capture
& triggers, vendor shall ensure that
Our understanding is that bank wants the EWS solution to
have API based integration capabilities. Subscription to
319 128 4.4 external sources will be taken up by the bank as per Yes
requirements and suitability. Please suggest if this is correct
understanding.
generated.
All modules in the system should EWS monitoring does not require real time processing and is
be fully integrated and provided done on a batch frequency. Hence while other modules Refer Addenda point no.
320 143 12.8.2
online processing, real time could need real time updates, EWS should be allowed on a 2
updates and batch processing. batch based frequency. Even the list of EWS triggers
mentioned required a daily/monthly/yearly frequency and

not real time
The Bidder/OEM should have

Please clarify if the bank is also considering EWS
successfully implemented atleast 1
implementation/under implementation experience for
(one) LOS/LMS solution in any
eligibiltiy criteria? If not we request bank to include EWS
321 156 6 Scheduled Commercial Bank/Banks No change in RFP
implementation /under implementation experience as a
(with atleast 1000
must since it is a regulatory requirement and needs relevant
branches)/FIs/NBFCs, covering
experience/expertise in this area.
MSME and Agriculture modules.
We understand that 1600 is the total number of users across
the bank for EWS and Credit monitoring. Only a few users
from central office will have priveleges like full investigation
Total number of users -
capabilities, rule configuration, reporting changes etc. Other Refer Corrigenda point
322 167 20 EWS and Credit monitoring 1600
users from RO and SOL will have read access of reports. no. 10
Average concurrent 400
Please validate this understanding. Is it safe to assume 20
users from CO for EWS and credit monitoring (rest can be
report users)
Please provide the number of corporate loan acccounts
above the threshold to be montiored for EWS and the
number of transactions done in the accounts. RBI is its
circular No.RBI/2014-15/590
The monitoring is not
(DBS.CO.CFMC.BC.No.007/23.04.001/2014-15) dated May, 7,
restricted to the big sized
2015 mentions -
accounts. For selected
The threshold for EWS and RFA is an exposure of Rs.500
purposes, RBI has
323 Additional point for sizing million or more at the level of a bank irrespective of the
stipulated the threshold
lending arrangement (whether solo banking, multiple
as Rs 500 million. This
banking or consortium). Can you help us know the number of
threshold is not
accounts to be monitored for EWS above the threshold. Also
applicable in all cases.
suggest number of years for which sizing is required and
accordingly expected growth rate across each of the above
metric. This will help us arrive at the required hardware
sizing for the solution
Keeping 30% resource unutilized will increase the Resource
requirement. Request bank to modify this clause to
324 16 6 Utilization should not Exceed 70% No change in RFP
"Utilization should not exceed 80%" which is generally
industry standard
Please suggest what is the time horizon to calculate this
uptime i.emonthly,quaterly or annually. Also, Please confirm
Half-yearly as per
325 16 6 Uptime 99.8% if the batch components can be on Active-Passive while the
payment terms
real time component considered can be on Active-Active, if
applicable
UAT should be replica of

Production in terms of
Please clarify if the test environment should be exactly application functionality
similar to production in terms of topology? Also, please and not the
Test environments should be
326 140 12.3 clarify what will be the compute and storage capacity infrastructure. However
exactly similar to production
(%)which needs to be consider as compared to the the UAT setup should run
Production environment. smoothly for 35
concurrent users.
Please clarify what needs to consider in terms of topology Refer Addenda point no.
327 140 12.3 Development environment
and capacity (%) for this environment wrt to Production. 3
The Bidder should have average
The bidder would like bank to kindly modify this clause as
annual turnover of atleast Rs.20.00
"The bidder should have average annual turnover of
328 156 4 crore during the last three financial No Change in RFP
atleastRs. 12.00 crore during the last three financial years viz.
years viz. FY2016-17, 2017-18, and
FY2015-16, 2016-17, and 2017-18".
2018-19.
The Bidder/OEM should have
successfully implemented atleast 1 The bidder would like bank to kindly modify this clause as"
(one) LOS/LMS solution in any The Bidder/OEM should have successfully implemented
329 156 6 Scheduled Commercial Bank/Banks atleast 1 (one) LOS/LMS solution in any Bank (with atleast No Change in RFP
(with atleast 1000 100 branches)/FIs/NBFCs, covering MSME and Agriculture
branches)/FIs/NBFCs, covering modules".
Offline facility in Branch to create
applications in Bulk to make the
Bidder would like to clarify the clause as the proposed
work of Branch staff easy. It should
330 34 10 solution will fetch the existing customer details through CBS Self-explanatory
even work when the network
during online mode.
connectivity fails so that the branch
can perform bulk creation of Loan
Applications.
Gener Bidder would like to know, if certifications related to DR

331 By Vendor
al need to be done by Vendor or Bank.
332 Gener
Bidder would like to know the current vendor for LOS. Not Applicable
al
333 Gener Bidder would like to know the total number of users using Refer Corrigenda Point
al the LOS application . No. 10
334 Gener Bidder would like to know, if the network connectivity to be Existing Network of Bank
al provided by bank or vendor. will be provided
335 Bidder would like to clarify that in case of integration of the Will be provided at the
Gener
proposed solution with any product or third party product, time of actual
al
the requisite API to be provided by bank. implementation
Will be provided at the
Gener Bidder would like to know the Network architecture and
336 time of actual
al deployment diagram
implementation
9 MSEs (Micro and Small Enterprise) If Rs. 20Cr is the eligibility threshold, how can an MSE
are exempted from paying the Bid participate? Will you lower the eligibility threshold to
fee and Earnest Money deposit 5 Cr instead of 20Cr?
(EMD) amount for which the
concerned enterprise needs to
337 No change in RFP
provide necessary documentary
evidence. For MSEs, Government
of India provisions shall be
considered while evaluating the
tender
15 5 The bidder needs to submit self- Is MySQL acceptable as an alternative?
declaration that the proposed Is SQL Server as an additional RDBMS acceptable?
Refer Corrigenda point
338 LLMS solution will be deployed
no. 4
with Oracle as database, to the
satisfaction of the Bank.
17 6.1 For any delay in delivery, Delays resulting from actions of vendor only should attract
installation and commissioning such penalties. Delays beyond the control of the vendor
beyond the specified period, a should not be subject to penalties. Delays resulting from
penalty @ of 1% of the purchase actions of vendor only
339
order value per week or part will attract such
thereof will be levied, subject to penalties.
maximum of 10% of
invoice/contract value.
18 6.2 ( C ) The Successful bidder undertakes Error resolution thresholds are unrealistic. Even simple
and guarantees that all the “Critical changes will require regression testing, and one round of
Errors” will be resolved in the regression may not be completed within one day.
production environment within
two hours of the Bank intimating
the same through writing,
telephone, mail or fax. In case the
Critical Errors are not resolved
340 within the stipulated time as No change in RFP
above, there shall be a penalty of
Rs.10,000/- (Rupees Ten thousands
only) per hour exceeding above
said 2 hours resolution time apart
from replacement of the respective
hardware/software at successful
bidder’s own cost for solving the
errors.
SCHEDULE OF EVENTS
Last Date & Time for Bid Since the RFP is too large in size, we request that the Last
341 8 4 No change in RFP
submission. 30-09-2019 up to date may please be extended to 15.10.2019
16:00 hours
For MSEs, Government of India Please confirm that GOI on relaxations in respect of Prior
342 9 4 provisions shall be considered Turnover and Prior Experience are being extended to No change in RFP
while evaluating the tender MSMEs. (Copy of Notification enclosed)
We suggest that quotes may be obtained separately for

Hence bidders are required to
Software Solution
SCOPE quote separately for Retail,
1. LOS & LPS
343 11 OF Agriculture, MSME, Corporate, No change in RFP
a. Retail
WORK Credit Monitoring, EWS and NPA
b. Agriculture
Management modules.
c. MSME
d. Corporate
2. Collateral Management
3. DMS - Document Management
4. Collection/Repayments Management
5. Credit Monitoring
6. EWS - Early Warning Signals
7. NPA Management
8. Recovery Management
9. Litigation Management
Hardware Requirements separately
h. Any other system as required by

the Bank from time to time without h) Refer Corrigenda Point
Scope of any cost to Bank. no. 3
h. Any other system required from time to time should be at
work i. Whenever a new integration or
a mutually agreed cost.
O. new modules are added to existing i) Since the new software
i. New integration or new modules may sometimes require
344 13 Integrati system, if vendor opts to go for a is opted by the vendor,
new softwares, cost of which cannot be assessed now.
on with new software, then vendor has to then vendor has to
Hence any additions over and above RFP should be at a
External provide the licence of that new provide the license of the
mutually agreed cost. rd
Systems third party software to Bank & No new 3 party software to
additional cost will be paid by the the Bank and no
Bank during the contract. additional cost will be
paid by the Bank.
Scope of
work
The above internal integrations Please confirm that the service providers for these existing
P.
345 13 shall be made available without internal system will permit integration without any No change in RFP
Internal
any additional cost to the Bank. additional cost to the successful bidder
Integrati
on
Functional Administrator will take
over the responsibility to train Since the Bank is planning to implement the different
other Branch users. modules in stages, we feel training may have to be provided
Bank has training centers
Functional Administration Users- 1 separately for each module. If so the number of training
Scope of at Mumbai, Bhopal and
Batch (40 users) sessions now shown may not be adequate. Please re-assess
work Kolkata. The other
346 14 Technical Users - 1 Batch (15-20 the requirements, so that we can provide a realistic quote.
S. locations, if required, will
Training: users) be shared at the time of
Branch Users - 4 Batches (40 users As Functional Administrator will take over the responsibility
implementation.
per batch) to train other Branch users, is there a requirement to train
the 4 batches of Branch Users? Please clarify
As Bank is already having ORACLE

EULA license, hence it is preferable
to utilize the Bank’s available The two clauses seem to be contradicting. Once it says "it is
licenses (only provide no. of preferable to utilize the Bank's available licenses. On the
cores/licenses proposed with contrary, next line says "The bidder needs to submit self-
General Refer Corrigenda Point
347 15 proper justification). declaration that the proposed LLMS solution will be
Terms: no. 4
The bidder needs to submit self- deployed with Oracle as database, to the satisfaction of the
declaration that the proposed Bank"
LLMS solution will be deployed Please clarify
with Oracle as database, to the
satisfaction of the Bank
English & Hindi are
The application software shall
required with no
General support multilingual capabilities
348 15 Please indicate which are the languages required. additional cost. Other
Terms: especially Hindi with no additional
languages optional.
cost to the Bank.
The vendor is required to Quote for
a) Application Software, b)
Hardware (along with
Configuration), c) Third party
Software, Middleware (Version,
Infrastru Licensing etc.) and d) Document
We suggest that Hardware, Third party Software,
cture Management System and AMC
Middleware and Document Management System may be
and (after Warranty) separately. After
delinked from this RFP, as the bidders will be quoting
349 15 Softwar selection of the vendor, Bank No change in RFP
different prices for these and this may affect the selection of
e reserves the right to procure
the L1 bidder. If delinked, all bidders will get equal level
Require Hardware, Third party Software,
playing field.
ments Middleware and Document
Management System through the
vendor or to conduct another
Procurement process in which the
shortlisted vendor may participate
as per eligibility norms decided by
the Bank for the said purpose.
10.
IMPLEM
Customization of software as per
ENTATI We suggest timeline of 8 months (While some modules will
350 21 SRS - various modules - 5 months No change in RFP
ON be parallel, some will be sequential)
(Parallel)
SCHEDU
LE
10.
7. User Acceptance Testing by
IMPLEM
Bank’s team for all modules
ENTATI Since modules will be tested separately, the UAT process is
351 21 (Retail/Agri/MSME/Corporate/Cred No change in RFP
ON likely to take overall 3 months
it Monitoring / EWS /NPA
SCHEDU
Management) - 1.5 months
LE
10.
IMPLEM 8. Installation of LOS with all
ENTATI modules and Integrations at DC Since modules will be installed separately, overall time
352 21 No change in RFP
ON and required will be 1 month
SCHEDU DR - 1 week
LE
10. Bank has training centers
9 Training of staff at Bank’s
IMPLEM at Mumbai, Bhopal and
Training Centers This is in contradiction to the scope of work Page 14, S.
ENTATI Kolkata. The other
353 21 (SPBT/Bhopal/Kolkata) – 3 batches Training. Please refer our point no. 6 above. Training period
ON locations , if required, will
of 30 staff each may be treated as 1 month.
SCHEDU be shared at the time of
1 week
LE implementation.
10.
IMPLEM
ENTATI Total works out to 18 months. Please consider rescheduling
354 21 TOTAL 12 months No change in RFP
ON the total timeline.
SCHEDU
LE
For the evaluation purposes,
implementation means any two
Stage-1 : modules implemented (in a single
We suggest considering 9 modules as mentioned in our
Evaluati institution) in Scheduled
qurey no. 3 and implementation of any one module in a
355 24 on of Commercial Banks,FI,NBFC. Here, No change in RFP
single institution may be considered as implementation.
Technic Modules means 7 Modules namely
Scores for such implementation may be suitably modified.
al Bid Retail, Agri, MSME, Corporate,
Credit Monitoring, EWS and NPA
Management
Stage-1 :
Evaluati C) PRESENTATION/ This is one of the most important parameter to be
356 24 on of DEMONSTRATION OF PRODUCT considered. We suggest that more weightage may be given No change in RFP
Technic MODULES - 40 marks for this and max marks may be modified suitably.
al Bid
The Bidders will be evaluated on
the basis of Marks obtained in
A) LLMS Various Parameters under
Considering the above suggestions, weightage for each
357 25 PARAME Technical and Functional No change in RFP
parameter may be suitably modified.
TERS Specifications (Annexure-13); the
weightage of each parameter is
taken as shown below
For LLMS Software Items The payment terms may be modified as follows:-
Delivery of Customized Software Delivery of Customized Software based on Requirements
based on Requirements gathered, gathered, installation and creation of major interfaces,
installation and creation of major building of interfaces between LLMS and CBS/MIS/Data
interfaces, building of interfaces Warehouse and external agencies where Bank will provide
between LLMS and CBS/MIS/Data APIs such as CIBIL/Risk Rating/Fintech companies/Data
Warehouse and external agencies Aggregators
11.
where Bank will provide APIs such 30% of the cost of license Refer Addenda
358 50 PAYMEN
as CIBIL/Risk Rating/Fintech 30% of implementation cost Point no. 1
T TERMS
companies/Data Aggregators
20% of the cost of license Successful completion of UAT
30% of implementation cost 30% of the cost of license
30% Of implementation cost
Successful completion of UAT
20% of the cost of license Successful completion of Go Live and completion of Training.
20% Of implementation cost 10% of the cost of license

Successful completion of Go Live
and completion of Training.
30% of the cost of license
ATS for Software/Solutions -

DC/DR for 2nd year from the date
ATS for Software/Solutions - Payment terms may please be
of Go-Live
modified as:-
AMC/ATS for software/solutions at DC/DR for 2nd year from
DC/DR for 3rd year from the date
the date of Go-Live
of Go-Live
11. AMC/ATS for software/solutions at DC/DR for 3rd year from
359 51 PAYMEN the date of Go-Live No change in RFP
T TERMS AMC/ATS for software/solutions at DC/DR for 4th year from
of Go-Live
the date of Go-Live
AMC/ATS for software/solutions at DC/DR for 5th year from
the date of Go-Live
of Go-Live
Monthly in arrears, i.e. after completion of the month
Half-yearly intervals in arrears i.e
after completion of half-year
360 ATS for Hardware -
AMC/ATS for hardware/network
equipments/peripherals at DC/DR ATS for Hardware -
for 4th year AMC/ATS for hardware/network equipments/peripherals at
11. Half-yearly intervals in arrears i.e DC/DR for 4th year
51 PAYMEN after completion of half-year Monthly intervals in arrears i.e after completion of half-year No change in RFP
T TERMS AMC/ATS for hardware/network AMC/ATS for hardware/network equipments/peripherals at
equipments/peripherals at DC/DR DC/DR for 5th year
for 5th year Monthly intervals in arrears i.e after completion of half-year
Half-yearly intervals in arrears i.e
after completion of half-year
361 Any requirement beyond RFP will
Change be processed as change request as
For change requests suggested by Statutory
Order per prevalent standard change
Authority/Regulatory Authority too, the vendor has to incur
for new request process of the Bank. Bank
expenses on development, testing and deployment. Hence,
54 Module will pay on actual man-days basis. No change in RFP
though minor changes can be considered without additional
in However no additional cost would
cost, major changes should be considered at a mutually
Applicati be payable for change request
agreed cost.
on. suggested by Statutory
Authority/Regulatory Authority
362 1. The rates for Change Orders
requested by the user department
for new and additional works shall
be as per the rates mentioned in
c. All Change Orders till Go-Live can be considered at the
the quotation
Change quoted rates. However, the same rates should not be
55 2. The invoices for the Change No change in RFP
Order applied for later period of the contract and during AMC/ATC.
Orders shall be raised for each
Rates Same need to be at a mutually agreed rates
change order separately after
successful implementation of the
change order except regulatory –
timeline
363 Buyback
Please provide more details on the Hardware, such as Date
of Existing Software Licenses with the
of Purchase, Date of installation, Date since put to use, 7-8 years old and under
84 existing Bank
Presently in use or not. This is help us to quote a realistic AMC
Infrastru Existing Hardware with the Bank
buyback rate.
cture –
364 13.
FUNCTI
Continuous flow of funds among
ONAL
intergroup companies within SBI
AND
(Amount) - Monitoring of
TECHNIC
continuous flow of funds among Refer Corrigenda Point
124 AL Please confirm that "SBI" mentioned is to read as "CBI".
intergroup companies (Amount). % No. 5
SPECIFIC
value of DR/CR across group
ATIONS
companies against total value of
(ANNEX
transaction.
URE –
13)
365 6 The 7 (seven) Modules for Can we bid for only EWS and NPA modules? No Change in RFP
proposed LLMS (Loan Lifecycle
Management System) include –
1) Retail
2) Agriculture
3) MSME (including portfolio
buyout/co-origination/on-lending)
4) Corporate
5) Credit Monitoring
6) EWS (Early Warning Signals)
7) NPA Management
366 156 16. The Bidder should have average Request Bank to reduce this to Rs. 9 Crore for last 3 finacial No Change in RFP
ELIGIBILI annual turnover of atleast Rs.20.00 years for MSME Vendors
TY crore during the last three financial
CRITERI years viz. FY2016-17, 2017-18, and
A 2018-19
COMPLI
ANCE
SHEET
(ANNEX
URE–16)
Point
No. 4
367 156 16. The Bidder/OEM should have Request Bank to relax this clause for MSME Vendors No Change in RFP
ELIGIBILI successfully implemented atleast 1
TY (one) LOS/LMS solution in any
CRITERI Scheduled Commercial Bank/Banks
A (with atleast 1000
COMPLI branches)/FIs/NBFCs, covering
ANCE MSME and Agriculture modules
SHEET
(ANNEX
URE–16)
Point
No. 6
368 50 11 Payment Terms There are total 7 modules to be implemented. Using agile
method if we complete LLMS for Retail module in 6 months.
Refer Addenda
Kindly confirm the Payment terms applicable for license and
Point No. 1
implementation of modules which are implemented.
369 50 11 For Hardware Items 50% on For Hardware Items. Kindly changed the payment terms as
Delivery & Installation of Hardware 100% against the delivery of hardware
at DC & DRC 30% on Go-Live of 1st
Module 10% on Go-Live of 4th
Module 10% after successful
implementation of Last Module. Refer Corrigenda
370 50 11 For Hardware Items 50% on Point No. 1
Delivery & Installation of Hardware
at DC & DRC 30% on Go-Live of 1 st For Hardware Items. Kindly specify the payment terms for
Module 10% on Go-Live of 4th Implementation of required hardware.
Module 10% after successful
implementation of Last Module
371 51 11 For Operating System, Database, Refer Page No. 51 for
Middleware etc. (other than For Operating System, Database, Middleware etc. (other payment terms of
LLMS/Application Software) than LLMS/Application Software) Kindly specify the payment Operating system,
terms for Implementation of required Third Party Software. Database, Middleware
etc.
372 51 11 ATS for Software/Solutions Half- Kindly change the Payment terms as: Half-yearly intervals in
yearly intervals in arrears i.e after arrears i.e at the start of the half-year period.
No change in RFP
completion of half-year
373 51 11 ATS for Hardware Half-yearly Kindly change the Payment terms as: Half-yearly intervals in
intervals in arrears i.e after arrears i.e at the start of the half-year period
No change in RFP
completion of half-year
374 79 Section 2. COMMECIAL BID (ANNEXURE-2) Kindly confirm whether Day shift structure expected for L 1
Self explanatory in RFP
3 Table-C: Year-wise Facility and L2 support.
(Refer Page No. 17; Point
Management (Onsite
6.2(B))
Technical/Solution Support)
375 84 Section 2. COMMECIAL BID (ANNEXURE-2) Whether existing hardware is under warranty? Kindly
3 Existing Hardware with the Bank provide information related to
Existing hardware is 7-8
the procurement date of these
years old and is under
hardware
AMC
376 111 1.2.4 System should be capable to Kindly confirm whether projections will be based on certain
capture financial data of the technique or provided by the applicant?
Based on Bank's accepted
customer both current and
norms and inputs at the
projections, as needed.
time of application
377 139 11.1 Handheld applications should be What are the operating system expected for Mobile and
compatible with both Mobile and Tablet application Android/IOS or any
Tablets future applicable
operating system.
378 156 16 ELIGIBILITY CRITERIA COMPLIANCE

SHEET (ANNEXURE-16) The Bidder
should have average annual Kindly amend the clause as follows: The Bidder should have
turnover of atleast Rs.20.00 crore average annual turnover of atleast Rs.100.00 crore during
No change in RFP
during the last three financial years the last three financial years viz. FY2016-17, 2017-18 , and
viz FY2016-17, 2017-18, and 2018- 2018-19. The financials should be of the bidder only.
19. The financials should be of the
bidder only.
379 156 16 The Bidder/OEM should have
successfully implemented atleast 1 Kindly amend the clause as follows: The Bidder/OEM should
(one) LOS/LMS solution in any have successfully implemented atleast 1 (one) LOS/LMS
Refer Corrigenda
Scheduled Commercial Bank/Banks solution in any Scheduled Commercial Bank/Banks (with
Point No. 2
(with atleast 1000 atleast 1000 branches)/Fls/NBFCs, covering any 2 modules of
branches)/Fls/NBFCs, covering Retail, Corporate, MSME and Agriculture modules.
380 -- -- General What is the roll-out strategy for LLMS implementation Mentioned in
Implementation Schedule
(Page no. 21)
Date : 21/09/2019
Place : Mumbai

FINAL REPLY - Pre Bid Queries - LLMS RFP - 21.09 .2019

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Pre-Bid Query Response for Supply, Installation & Implementation of End to End (E2E) Loan Lifecycle Management

S. No RFP RFP Existing clause Details Clarification Sought Bank’s Response

maintenance credit against the AMC

Yes, atleast the system

Successful bidders will have to give

registrations, licenses, permits and

Payment License Cost & Implementation Cost

performance as per the sizing

Third party agency may

Other details will be

b. Majority of requirements of the LLMS is a workflow

c. What is the approx. volume of loan cases initiated for each

d. Documents that will be uploaded in the system, should it

e. Approx. how many pages(with supporting documents) will

f. What should be the DPI for document scanning?

g: Is compression required at source, post scanning to

Bidders request Bank to clarify on above points.

Bidders request Bank to clarify this point

c) Yes, required for KYC

It can not be predicted in a year how many request/calls will

out with tailor made

168 B. LLMS Application and License:

Please confirm the understanding.

Environments hardware sizing will be required . Please confirm. UAT/Training

After selection of the vendor, Bank

as per eligibility norms decided by

b) Vendor/ Bidder has policy that Annual support starts post

In case the equipment is delivered

deficiency of service, or non-

part of the Services agreed

15.7. If there is a difference of

without levying penalty.

21.2 Wherever the laws and

21.3 The Bidder shall be liable to

21.4 The Bidder shall also be

21.5 The Bidder agrees that he and

21.6 The Bidder fail to submit

stipulated under the Income -tax

In case the Bidder has any claim, no

However, Central Bank shall have

Successful Bidder undertakes to

The Successful Bidder agrees to

In regards to the above, the

The Bidder will pass on to the Bank,

The Bank reserves the right to re-

Further, Bank shall be entitled to

other insurance as may be

If our Bid is accepted, we will

We agree and undertake to abide

Until a formal contract is finalized

3. We shall make sure that the

period + one year claim period)

10%: Completion of Requirement 40%: Delivery of Customized Software based on

20%: Successful completion of UAT

30%: Successful completion of Go

10%: Resolution of issues

285 51 ATS for Software/Solutions ATS for Software/Solution No change in RFP

AMC/ATS for software/solutions at