INQUIRIES

Objectives:
1. The students are able to write a letter asking for information, prices, and
samples.
2. The students are able to write a letter asking for a catalogue, discount, and
guarantee.
3. The students are able to reply to an inquiry about the information, prices and
the sample of the product.
4. The students are able to reply to an inquiry about catalog, discount and
guarantee.

Advertisement
The following is the example of an advertisement made by MTT Plc.

PROMOTIONAL GIFTS

Cuff links

Key Rings

Paperweights

Enamel badges

Manufactured by
MTT plc
STEWARD ST.MANCHESTER C29 8BG
LETTER A

JUSTIN BOX
15 Trist Road, Hastings, Sussex IB4 7 DF

Manhattan-Windsor Your ref :

Steward Street Our ref : SB/SM
Birmingham C29 8BG
28 May 2019

Dear Sirs
With reference to your advertisement in yesterday’s Times, would you please
send me full details, prices and samples of your promotional gifts?

Yours faithfully
S Bowen
S Bowen
Marketing Manager

QUESTIONS
1. Who is the marketing Manager of Justin Box Ltd?
2. In which newspaper were the gifts advertised?
3. What does Mr. Bowen ask for?
This is the answer of letter A

Manhattan-Windsor
STEWARD ST. BIRMINGHAM B 18 7 AF

Mr. S Bowen Your ref : SB/SM

Marketing Manager Our ref : MH/JW
Justin Box Ltd
14 Trist Road, Hastings
Sussex HA3 6 CE
20 May 2019

Dear Mr. Bowen

Thank you for your letter of 17 May enquiring about our promotional gifts.

We are pleased to enclose our new brochure and price list together with samples of
our promotional gifts.

We look forward to receiving your first order.

Yours sincerely
Mary Hardy
MARY HARDY
Sales Manager

Enc: 3

QUESTIONS
1. Who is MH?
2. Who wrote the letter on 17 May?
3. What item (thing) was sent with the letter?
LETTER B

THOMAS GREEN LTD

27 CLEARSTREET, TORQUAY, DEVON UR 2 7 CE

Borg Corporation Your ref :

21 Oslo Avenue Our ref : LW/MG
Malmo, Sweden
29 May 2019

Dear Sirs
Could you please send me a copy of your 2019 catalogue and details of any
special trade discounts you are offering? I would also like to know whether all
your models are now covered by your standard two-year guarantee.

Yours faithfully
L Waters
L WATERS
Manager

QUESTIONS
1. Which address will be typed on the envelope?
2. Why has L Waters written this letter?
3. What is the normal length of guarantees on Borg’s models?
This is a reply to letter B

BORG CORPORATION
10 OSLO AVENUE MALMO SWEDEN

L Waters Your ref : LW/MG

Thomas Green Ltd Our ref : FW/KW
16 Clear Street, Torquay
Devon TQ1 6 BD England
25 May 2019

Dear Mr. Waters

Thank you for your enquiry of 18 May.

We have pleasure in enclosing a copy of our latest catalogue and a leaflet giving
details of our special trade discounts. All the items are now covered by our
standard two-year guarantees.

We look forward to hearing from you.

Yours sincerely
F Millender
F MILLENDER
Sales Director

Enc: 2

QUESTIONS
1. Who is LW?
2. Who are ‘we’ in paragraph 2?
3. Why is F Millender looking forward to hearing from Thomas Green Ltd?