Solved Example 4

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OM- 2019-20

Solved example – 4

Students arrive at the Night Canteen at the rate of one every three minutes. The time required
to pick tea and snack from the counter varies randomly due to various factors such as serving
size, level of inspection (Yes, some people don’t pick food until they scrutinize it using their
microscopic vision!) etc. It has been found that on average a student spends 2 minutes on the
counter (excluding the waiting time). The arrivals follow Poisson distribution and time spent
on counter (service time) follows exponential distribution.

(a) What is the probability that there are at most three students in the system?

(b) On average, how many students are in the queue?

(c) On average, how many students are in the system?

(d) How much is the average waiting time in the queue?

(e) On average, how many minutes are spent by a student in the system?

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