MEDIA SCRIPT

Sector: Tourism
Qualification: Food and Beverage Services NCII

Unit of Competency: Prepare the dining room/restaurant area for service

Module Title: Preparing the dining room/restaurant area for service

Developer/s: Christian P. Silvala

LEARNING OUTCOME NO. 1 Take table reservations

TEXT/ IMAGE/ AUDIO VIDEO

Topic No. 1
TABLE RESERVATIONS PROCEDURE FOR RESTAURANTS
Source: https://www.youtube.com/watch?v=of-cIVprBfg
Today I’m going to show you how to handle a guest reservation.

Source: https://www.youtube.com/watch?v=jpMdJid3h5M

Step 1. : Answering the telephone:

Wish the caller as per the time of the day:

o Good (morning/afternoon/evening)
o Roof Top Restaurant, Albert speaking. How may I help you?

Source: https://www.youtube.com/watch?v=PfSaePOl4mc
Step 2.: ACKNOWLEDGING A RESERVATION REQUEST
o Certainly Mr._____(use name if whenever known)
o Yes of course sir or madam, (use name if whenever known)

Source: https://www.youtube.com/watch?v=J0Es5LESLp4

Step 3: TAKE THE TABLE RESERVATION DETAILS OF THE GUEST

o May I have your name please?
o When would you like to book your table?
o A table for how many guests?
o Where would you like to sit?
o Do you prefer a smoking area? (only applicable if your restaurant has
separate smoking area/zone)
:

Source:
https://www.youtube.com/results?search_query=TAKE+THE+TABLE+RESERVATI
ON+DETAILS+OF+THE+GUEST+
Step 4. CHECKING THE RESERVATION BOOK
o Please excuse me, (name), while I check the reservations
o Please allow me to put your call on hold, while I check the availability.
o Just one moment, please (name), while I see what we have available.

Source: https://www.youtube.com/watch?v=EnO9nwrRVJw

Step 5. RETURNING TO THE CALLER

o I’m sorry to keep you waiting, (name).
o Sorry to keep you on hold, (name).
o May I have your mobile number, please?

Source: https://www.youtube.com/watch?v=luWvPmLlvIQ&t=8s
Step 6. CONFIRMING THE DETAILS
o May I please repeat the table reservation details... A table for (two) (this
afternoon/on Sunday, 13th of August) at (2:00p.m.) in the name of (Mr.
David). And your mobile/telephone number is (123456789). Are the details
correct?

Source: https://www.youtube.com/watch?v=7K4aOZGuh_I

Step 7. Saying Goodbye

o Thank you very much for calling (name). We look forward to seeing you
then. Have a great day ahead.

Source: https://www.youtube.com/watch?v=PfSaePOl4mc&t=2s
LEARNING OUTCOME NO.2 Prepare service stations and equipment

TEXT IMAGES

Today i am going to show you all the images of dining tools, materials and
equipment of needed in dining operation.
https://www.google.com/search?q=tools+and+equipment+in+restaurant+picture&
sxsrf=ALeKk01lkzggBTPu0O-
4rCI1iPAuv6wCsg:1594260487644&tbm=isch&source=iu&ictx=1&fir=iz2KqJ5w-
Qln7M%252CYav8tlU-z9wG_M%252C_&vet=1&usg=AI4_-
kSWD6UDVbwDHt3XaXb7wVWarqjUSw&sa=X&ved=2ahUKEwiuj66Qi7_qAhWJ
A4gKHegVBpMQ9QEwCnoECAoQKQ&biw=1366&bih=625#imgrc=dqFFHeu1FN
nN0M

Table and chair

Plates

Cutleries
Wine Glass

Salt and Pepper Container

Bar tray

Service tray
oval tray with stand

Silver platter
Cake server

Serving Spoon and Fork

Waiter station cabinet

Pepper miller
Ice Bucket with Tong

Wine Bucket With Stand

 Set up the tables in the dining area
LEARNING OUTCOME NO. 3

TEXT/ IMAGE/ AUDIO VIDEO

In this session I am going to discuss the different types of

table napkin folding and there step by step procedure
https://www.google.com/search?q=russian+dinner+table+setup&tb
m=isch&ved=2ahUKEwiYrvzhq7_qAhVIXJQKHbEwCx0Q2-
cCegQIABAA&oq=russian&gs_lcp=CgNpbWcQARgAMgQIIxAnMg
QIIxAnMgQIABBDMgQIABBDMgcIABCxAxBDMgQIABBDMgQIAB
BDMgcIABCxAxBDMgQIABBDMgUIABCxAzoCCAA6BwgjEOoCEC
dQ9oYXWJrDF2CG9xdoBHAAeACAAbQBiAGnDZIBBDAuMTGYA
QCgAQGqAQtnd3Mtd2l6LWltZ7ABCg&sclient=img&ei=QJ4GX5iOL
Mi40QSx4azoAQ&bih=625&biw=1349&hl=en-
GB#imgrc=gz6WNO0mcrKLnM
 The pyramid napkin folding:

Steps:
1. 1. Lay the napkin flat out in front of you. ...
2. 2. Arrange the napkin so the open end of the triangle is facing away
from you.
3. 3. Fold the bottom right corner up towards the center.
4. 4. Repeat the same fold but this time on the left.
5. 5. Flip the napkin over so the open end is facing away from you.
 The arrow napkin fold:

Steps:
1. 1. Lay the napkin face down in front of you.
2. 2. Fold the napkin in half and orient the open end towards you.
3. 3. Fold the far-right corner over to the center of the side that is 4.
closest to you. ...
4. 5. Repeat the last step with the other side, folding the far-left
corner in to rest along side the previous fold

The diamond napkin fold:

Steps:

Fold the napkin in half diagonally with the middle point of the
triangle facing down. Fold the right corner of the napkin over to the
left. Then, fold the right side of the napkin towards the left until the
desired “necktie shape” is formed on the napkin. Any of
these folds will add a touch of elegance to your table.
 The cone napkin:

Steps:
1. 1. Lay the napkin flat out in front of you. ...
2. 2. Fold the napkin in half diagonally making a triangle.
3. 3. Have the triangle placed in front of you with the opening pointing
away from you.
4. 4. Fold the bottom right corner up to the center.
5. 5. Fold the left hand side to the center creating a diamond shape.
6. 6. Flip the napkin over.
 The Bird Of Paradise Napkin Fold
Steps:
1. 1. Fold napkin in half, and then half again horizontally.
2. 2. Then fold in half diagonally with points on the top and facing up.
3. 3. Fold left and right sides down along center line, turning their
extended points under.
4. 4. Fold points of bottom corners underneath and fold in half on long
end.

Bishops Hat

Steps:

1. Iron the napkin flat.

2. Fold the napkin in half diagonally.
3. Fold the bottom right and left corners up to the top corner.
4. Fold the bottom corner 3/4 of the way up to the top corner.
5. Fold the front top corner down flush with the bottom as
shown.
6. Fold the two top flaps down and tuck the edges under the
front fold as shown.
7. Turn the napkin over and fold the left hand side over one-
third of the way.
8. Fold the right hand side over and tuck the napkin
underneath the left hand fold.
9. Flip the napkin over and you are done. Looks great standing
up or lying on the table
 The Crown Napkin Fold
Steps:

1. 1. Fold napkin in half diagonally.

2. 2. Fold corners to meet at top point.
3. 3. Fold bottom point 2/3 way to top and fold back onto itself.
4. 4. Turn napkin over bringing together, tucking one into the other.
5. 5. Peel two top corners to make crown.
6. 6. Open base of fold and stand upright.

Standing Fan

Steps:

1. Lay the napkin face-down in front of you.

2. Fold the napkin in half and orient the open end towards you.
3. Fold the napkin like an accordion starting at either narrow end.
Leave one end with 2-3 inches of unfolded napkin to support the
standing fan.
4. Fold the napkin in half with the accordion folds on the outside.
5. Grasp the unfolded corners where they meet on the open end
and fold them in diagonally, tucking them under the accordion folds.
6. Open it and stand it up. A beautiful fan for a beautiful dinner.
 Napkin Single Candle Folding
Steps:
1. 1. This napkin roll is easy and elegant.
2. 2. Lay the napkin face-down in front of you.
3. 3. Fold the napkin in half diagonally.
4. 4. Roll the napkin from the long side to the point as tightly as you
can.
5. 5. Fold the candle roll in half.
6. 6. Stick it in your napkin ring and stand it up on the table.

Crown

Steps:

1. Fold napkin in half diagonally.

2. Fold corners to meet at top point.
3. Fold bottom point 2/3 way to top and fold back onto it.
4. Turn napkin over bringing together, tucking one into
the other.
5. Peel two top corners to make crown.
6. Open base of fold and stand upright.
LEARNING OUTCOME NO.4 Set the mood/ambiance of the dining area

TEXT/ IMAGE/ AUDIO VIDEO

Ways to create an awesome atmosphere in your restaurant

1. Make sure your restaurant is clean

A dirty and unorganized restaurant will send any customer running,

regardless of what kind of tone and atmosphere you want to create. Be
sure to keep your restaurant operation clean at all times. Get rid of any
unsightly clutter. There should never be any boxes or items that belong
in storage in the front of house, washrooms or hallways. Be sure there
are no fingerprints on windows, glass or mirrors, dust on shelving units,
displays, artwork or other furnishings, and that floors clean of debris
and dirt.

2. Lighting sets the tone

Turn off a few lights and you will immediately notice a huge effect on
the atmosphere in your operation. Proper lighting will really help to set
the tone of the atmosphere you wish to achieve. Avoid using
fluorescent lighting and opt for LED lights that you can dim. This way,
you can easily change the atmosphere. For the lunch crowd, you may
wish for brighter lights, but for the dinner crowd, you may want to dim
the lights and set a few LED candles on the tables instead for a more
intimate feel. Whatever you theme, play around with your lighting until
you have found the right mood that suits your operation. Whatever you
choose, make sure the lighting is evenly distributed in your restaurant.
You don’t want one table that is in the dark, while another table is
under a spotlight.

3. Music sets the mood

First and foremost, every restaurant operation should play some type of
music, unless you are a sports bar showing the big game. There is
nothing more unnerving than dining at an operation that is completely
silent. The type of music you choose to play should reflect the type of
food you serve and the atmosphere you wish to create. For example,
slower tempo music helps diners relax, and therefore they may eat
more slowly. Faster music may get your customers to eat quicker,
therefore increase the turnover in your restaurant. Playing rock music
suggests your place is great for more bawdy behavior. If your
restaurant serves ethnic food, you should play music from that ethnicity
to create a more authentic atmosphere for your food.

Make sure that your guests can hear your music from any seat in the
house, but that it’s not too loud so that they have to scream and shout
at each other for conversation. Keep in mind that your restaurant is not
a nightclub. If you have no knowledge about music, or do not have the
time to create playlists, consider subscribing to satellite radio, or
streaming music through the Internet.

4. Colors help to stimulate the palette

Colors play a big role in the ambiance you wish to create. In general,
warm colors like red, orange and yellow help to invigorate one’s
appetite and put people in a better mood, whereas blues and purples
are harder to work with. Neutral colors like white, beige and gray help
to keep your customers more calm. However, the color palette you
choose should reflect the theme of your food. For example, it would not
make any sense for a Mexican restaurant to be all black and white.

5. Don’t cram your customers together

Be sure to space the tables in your operation properly. Make sure you
sit at every seat in your restaurant to ensure that it is comfortable and
roomy. However, don`t place your tables so far apart that you do not
have enough covers to make a profit. If you wish to create a faster
turnover, place more tables in the middle of the room as customers
seated in this area of the restaurant tend not to linger as long after they
have finished eating. But also have a few booths or more secluded
areas for private parties or families with small children so they do not
disturb your other customers, as well as a bar area for guests who wish
to be more convivial.