Module 7

Term and Year Term 1 2020

Qualification : BSB50215 Diploma of Business/ BSB51415 Diploma of Project Management

Unit Code: BSBINM501

Unit Title: Manage an information or knowledge management system

Task 1: Short questions

Assessment
Task 2: Demonstration/ observation of case study analysis, presentation and report

Student Name:

Student ID No: Date:

Assessor’s Name:

Assessment submission (new) requirements

Please save this file as PDF format (include your name to the filename) before uploading onto Moodle.

Assessment deadlines penalty

It is expected that unless a simple extension, special consideration or disability services adjustment has been granted,
candidates will submit all assessments for a unit of study on the specified due date. If the assessment is completed or
submitted within the period of extension, no academic penalty will be applied to that piece of assessment.
If an extension is either not sought, not granted or is granted but work is submitted after the extended due date, the late
submission of assessment will result in a late penalty fee. For further information, please refer to the Assessment Policy.
Assessment/evidence gathering conditions

Each assessment component is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only
achieve competence when all assessment components listed under procedures and specifications of the assessment
section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is
assessed as NYS is eligible for re-assessment. Should the student fail to submit the assessment, a result outcome of Did
Not Submit (DNS) will be recorded.

Principles of Assessment

Based on Clauses 1.8 – 1.12 from the Australian Standards Quality Assurance’s (ASQA) Standards for Registered Training
Organizations (RTO) 2015, the learner would be assessed based on the following principles:

Fairness - (1) the individual learner’s needs are considered in the assessment process, (2) where appropriate, reasonable
adjustments are applied by the RTO to take into account the individual leaner’s needs and, (3) the RTO informs
the leaner about the assessment process, and provides the learner with the opportunity to challenge the result
of the assessment and be reassessed if necessary.

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Flexibility – assessment is flexible to the individual learner by; (1) reflecting the learner’s needs, (2) assessing competencies
held by the learner no matter how or where they have been acquired and, (3) the unit of competency and
associated assessment requirements, and the individual.

Validity – (1) requires that assessment against the unit/s of competency and the associated assessment requirements
covers the broad range of skills and knowledge, (2) assessment of knowledge and skills is integrated with their
practical application, (3) assessment to be based on evidence that demonstrates that a learner could
demonstrate these skills and knowledge in other similar situations and, (4) judgement of competence is based
on evidence of learner performance that is aligned to the unit/s of competency and associated assessment
requirements.

Reliability – evidence presented for assessment is consistently interpreted and assessment results are comparable
irrespective of the assessor conducting the assessment

Rules of Evidence

Validity – the assessor is assured that the learner has the skills, knowledge and attributes, as described in the module
of unit of competency and associated assessment requirements.

Sufficiency – the assessor is assured that the quality, quantity and relevance of the assessment evidence enables a
judgement to be made of a learner’s competency.

Authenticity – the assessor is assured that the evidence presented for assessment is the learner’s own work. This would
mean that any form of plagiarism or copying of other’s work may not be permitted and would be deemed
strictly as a ‘Not Yet Competent’ grading.

Currency – the assessor is assured that the assessment evidence demonstrates current competency. This requires the
assessment evidence to be from the present or the very recent past.

Resources required for this Assessment

 All documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPoint
 Upon completion, submit the assessment via the student learning management system to your trainer along with the
completed assessment coversheet.
 Refer the notes on eLearning to answer the tasks
 Any additional material will be provided by Trainer
Instructions for Students

Please read the following instructions carefully

 This assessment is to be completed according to the instructions given by your assessor.

 Students are allowed to take this assessment home.
 Feedback on each task will be provided to enable you to determine how your work could be improved. You will be
provided with feedback on your work within 2 weeks of the assessment due date.
 Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge.
You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit
of competency.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.

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 Please refer to the College re-assessment and re-enrolment policy for more information.

Procedures and Specifications of the Assessment

Task 1
The learner is expected to research and provide understanding in the areas:
 Knowledge management systems
 What are the various types of training to support the transfer of knowledge
 Strategies to resolve issues in knowledge management
 Provide an analysis in determining a knowledge management system’s strengths and weaknesses
 Addressing challenges when implementing the upgrade to this system

Task 2
The learner is then required to read the short case study on the company Victory Sports, they are a global company
specialising in selling sporting equipment. Victory sports sells sporting apparel to a number of retail sports stores. You need
to read through the case study which has been provided and answer the following:
1. The learner would have to provide a 10-minute presentation based on the findings discovered in the areas such
as:

 Describe the information or knowledge management systems that may exist at the following locations, i.e.
Victory Sports store, the warehouse and Victory Sports head office

 Conducting a review of the warehouse system at Victory Sports

 Resolving these challenges
 Addressing how is the knowledge management system would monitor for compliance, effectiveness and
efficiency within the organization

 Discussing what legislative requirements that may apply to the systems at each Victory Sports location
 Describing the compliance of the knowledge management system with organizational policies and procedures

 Identify the contingency plan which the organization has put in place in case of system failure.

 Identify possible improvements that could be made to the system.

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 2. Develop a report for Victory Sports to submit for approval of an employee’s training. The report should include:
 a summary of the skills and knowledge he may require
 suggested methods for this training
 resources required for the training

 How success will be measured

 How will the manager now monitor the progress of the training plan he has developed for employee?
 How will the progress of the training plan be monitored?

 Discuss how the training will the training be reviewed and changed to meet new demands and priorities
brought about from the training?

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 Task 1

1. Knowledge Management systems – This is a system which refers to or uses and Information Technology system
to store and retrieve knowledge and information. The KMS (Knowledge Management System) improves
collaborations, locates knowledge sources, mines repositories for hidden knowledge, captures and uses
knowledge and enhances knowledge management processes. Commonly knowledge management systems are
used in business administration as the information which is collected is essential to the business and must be
stored in a location which is easily accessible. The following activity has been designed for all learners to
complete.

a. When researching a
knowledge
management system
for your company
why should you first
consult with
stakeholders about
the type of knowledge
management system
to use?

b. Give examples of how

you might collect
information from
internal and external
stakeholders

2. Consider a system which provides information to external stakeholders; for example, allowing suppliers to
provide quote information or customers to make purchases (You can use the Xerox system to complete the table.)

a. Objectives of the
system

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 What methods of How would
What
training will be Who will develop the training you conduct
resources
used to train the materials? follow up
are required?
stakeholders? training?

b. Training Strategy

c. How would you

determine if
training has been
successful?

d. How would you

promote the
system to external
users?

e. What strategies
would you use to
protect the system
making sure
external users
would not make
any changes to
the system?

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 3. Suggest strategies for resolving the following information management system problems:

Problem Strategy for resolving problem

a. In the knowledge
management system, you
want to summarize your
sales information by
customer type. There is no
report in the KMS which
allows you to do this?

b. You are constantly losing

data, due to your computer
constantly crashing?

c. A supplier has received

information/data about one
of your customers in error?

d. Customers are complaining

about shipping delays and
back orders?

4. Using the web link provide watch the video on the information/knowledge management system. Describe the strengths
and weaknesses of that system.
Strengths of the Xerox Knowledge Management System Weaknesses of the Xerox Knowledge Management System

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 Task 2

1. The below is a short case study on the company Victory Sports, they are a global company specializing in selling
sporting equipment. Victory sports sells sporting apparel to a number of retail sports stores. You need to read through
the case study which has been provided and answer the questions.

Demonstration/ observation checklist

Candidate’s name

Assessor’s name

Work activity Presentation

Date

Case study
Victory Sports is a large sporting manufacturer who sells a range of sporting equipment and products to a range of retail
stores throughout British Columbia, Ontario and Quebec. Victory sports head office produces most marketing material but
allows the stores to conduct their own direct marketing activities to their own customers.
Stock for the companies are ordered each week, on occasion the store manager places an order to the warehouse for
additional stock. The manager also provides a report to head office regarding the hours each employee has worked, so head
office can process their pay.
As a knowledge management consultant, you are to prepare a 10-minute PowerPoint presentation (paste PPT slides in the
empty cells below as seen in the sample below; you may need to resize your PPT image to fit within the space provided) based on an
existing knowledge management system that you are familiar with senior management (your trainer would assume this role) for
the company on a knowledge management plan proposal covering the following:.

a. Describe the
information or
knowledge management
systems that may exist
at the following
locations, i.e. Victory
Sports store, the
warehouse and Victory
Sports head office

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b. Imagine you are conducting
a review of the warehouse
system at Victory Sports,
how might you measure the
effectiveness of this
review?

c. What challenges might you

expect when implementing
the upgrade to this system?

d. How might you resolve

these challenges?

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e. How is the knowledge
management system
monitor for compliance,
effectiveness and efficiency
within the organization?

f. What legislative
requirements legislative
may apply to the systems at
each Victory Sports
location?

g. Does the knowledge

management system
comply with organizational
policies and procedures?

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h. Identify the contingency
plan which the organization
has put in place in case of
system failure.

i. Identify possible
improvements that could be
made to the system.

 Q 2 is located right after the Presentation Assessment Rubric.

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 Presentation Observation/ Demonstration Marking Rubric (for trainer use)
Criterion
4 3
There are no errors in spelling,
grammar and punctuation.
Information is clear and concise
Visual Appeal on each slide.
Visually appealing/engaging.
Extensive knowledge of topic.
Members showed complete
understanding of assignment.
Accurately answered all
Comprehension questions posed.
Regular/constant eye contact,
The audience was engaged, and
presenters held the audience’s
attention.
Presentation
Appropriate speaking volume &
Skills
body language.
The presentation was a concise
summary of the topic with all
Content questions answered.
Comprehensive and complete
coverage of information.
Comments
Assessor’s name
Assessor’s signature
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There are some errors in spelling, There are many errors in spelling, There are many errors in spelling,
grammar and punctuation. Too
much information on two or more much information was contained slides were difficult to read and
slides.
Significant visual appeal.
Most showed a good
understanding of topic.
All members able to answer most
of audience questions.
Most members spoke to majority
of audience; steady eye contact.
The audience was engaged by
the presentation.
Majority of presenters spoke at a
suitable volume.
Some fidgeting by member(s).
The presentation was a good
summary of the topic.
Most important information
covered; little irrelevant info.
2 1 Mark
grammar and punctuation. Too grammar and punctuation. The
on many slides. too much information had been
Minimal effort made to make copied onto them.
slides appealing or too much
going on. No visual appeal.
Few members showed good Presenters didn’t understand
understanding of some parts of topic.
topic.
Only some members accurately Majority of questions answered
by only one member or majority
answered questions.
of information incorrect.
Members focused on only part of Minimal eye contact by more than
audience. one member focusing on small
Sporadic eye contact by more part of audience. The audience
than one presenter. was not engaged.
The audience was distracted.
Majority of presenters spoke too
Speakers could be heard by only quickly or quietly making it difficult
half of the audience. Body to understand.
language was distracting. Inappropriate/disinterested body
language.
The presentation was informative The presentation was a brief look
but several elements went at the topic but many questions
unanswered. were left unanswered.
Much of the information Majority of information irrelevant
irrelevant; coverage of some of and significant points left out.
major points.
Total
Date
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 Case study (cont’d)

Sam is a graduate marketing analyst working for Victory Sports. One of his key responsibilities is summarising sales results
for each store, and developing comparisons between stores, regions, and competitors.
Sam develops reports on the figures, which she presents in the monthly management meetings.
Sam’s supervisor, David, feels that Sam is struggling with producing the regular reports and decides it would benefit Sam is
she had some additional training to improve her skills.

Demonstration/ observation checklist

Candidate’s name

Assessor’s name

Work activity Presentation

Date

2. Develop a report for David to submit for approval of Sam’s training. The report should include:
 a summary of the skills and knowledge he may require
 suggested methods for this training
 resources required for the training
 How success will be measured
 How will David now monitor the progress of the training plan he has developed for Sam?
 How will the progress of the training plan be monitored?
 After Sam has completed the training how will the training be reviewed and changed to meet new demands and
priorities brought about from the training?

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 Report name Approval of Sam’s Training
Report purpose Training proposal
Date 10/02/2020
Prepared by
(student’s name) Yamkanta Parajuli
1. General information

Sam is a marketing analyst who is working for Victory

sports. While she develops reports, she had a problem
Report Summary
with producing the regular reports so that her
supervisor suggest her to take some additional training
so that it would be great help to improve her skills on
figuring the report.

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 Report name Approval of Sam’s Training

Report purpose Training proposal

2. Proposal of KM training needs

Date 10/02/2020

Critical success Analysing the past report and make improvement

factors where necessary, identify the challenging task which is
(which factors must
be present to support important for making the regular reports, coach for
achievement)
on-going reports.

Performance of report case and her analysing method

monitoring and
review of KM
3. Evaluation,

to report will be measured. Schedule, Quality of report

training

Performance
measurement making, cost and the progress on sales results is good,
(recommended target
of improvement/s)
and then her performance is better. On this way, the
data analysing and the supervisor will act her from her
performance.

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 To monitor, David will give some report to Sam. If her
Training plan
monitoring report making performance is better than before then
(recommended it will be cleared that the training which she takes is
timeline to monitor
training) beneficial to her. David will check if she had figure out
the report clearly or not.
Sam is taking additional training to improve her skill.
After she completed her training, the trainer will take
Review
(list of a test and he/she will examine her skill which she was
recommendation/
next steps)
gain from her training. Is she shows her performance
better on the report making, then it will be cleared
that the training is beneficial to her.
Additional training is very important for those who are
struggling to their regular reports. If they had a
problem to develop reports on the figures or they had
an issue on report making some extra training will be
4. Conclusion beneficial for them. On this report also Sam faced an
issue on report making and she takes some additional
training to improve her skill. So, it was clearly seen
that the training would be important part for
marketing analyst.
Prepared by

Student’s signature Date 10/02/2020

Management approval (Trainer please  over boxes)

Approved Not approved

Management Initials
Date
(Trainer):

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 Assessment Submission Checklist to be completed by the Trainer/Assessor
Unit name: BSBINM501 Manage an information or knowledge management system
Assessment: Task 1

Did the student complete and provide evidence for the following (please  ): Yes No

1. Provide a discussion to the short questions?

2. Delivered a PowerPoint presentation?

3. Submit within agreed timeframe?

Has the learner proven they can (please  ): Yes No

1.1 Identify learning needs of relevant personnel and stakeholders for input into and use of an information or
knowledge management system

.2 Identify and secure human, financial and physical resources required for learning activities to use an
information or knowledge management system

1.3 Organise and facilitate learning activities

1.4 Promote and support use of the system throughout the organisation

1.5 Monitor and document effectiveness of learning activities

2.1 Ensure implementation of policies and procedures for the information or knowledge management system
are monitored for compliance, effectiveness and efficiency

2.2 Address implementation issues and problems as they arise

2.3 Monitor integration and alignment with data and information systems

2.4 Collect information on achievement of performance measures

3.1 Analyse effectiveness of system and report on strengths and limitations of the system

3.2 Review business and operational plan and determine how effectively the system is contributing to intended
outcomes

3.3 Make recommendations for improvement to system, policy or work practices

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 Feedback and result outcome for Task 1 (please  )

Satisfactory

Not Yet Satisfactory

Re-assessment required

Assessment Submission Checklist to be completed by the Trainer/Assessor

Unit name: BSBINM501 Manage an information or knowledge management system
Assessment: Task 2

Assessment Submission Checklist to be completed by the Trainer/Assessor

Did the student complete and provide evidence for the following (please  ): Yes No

1. Provide a discussion to the short questions?

2. Delivered a PowerPoint presentation?

3. Prepared a report?

4. Submit within agreed timeframe?

Assessor’s Notes on Performance
Has the learner proven they can (please  ): Yes No
Criteria
1.1 Identify learning needs of relevant personnel and stakeholders for
input into and use of an information or knowledge management
system

1.2 Identify and secure human, financial and physical resources required
for learning activities to use an information or knowledge
management system

1.5 Monitor and document effectiveness of learning activities

2.1 Ensure implementation of policies and procedures for the information

or knowledge management system are monitored for compliance,
effectiveness and efficiency

2.3 Monitor integration and alignment with data and information systems

2.4 Collect information on achievement of performance measures

2.5 Manage contingencies such as system failure or technical difficulties

by accessing technical specialist help as required

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3.1 Analyse effectiveness of system and report on strengths and
limitations of the system

3.2 Review business and operational plan and determine how effectively
the system is contributing to intended outcomes

3.3 Make recommendations for improvement to system, policy or work

practices

Feedback and result outcome for Task 2 (please  )

Satisfactory

Not Yet Satisfactory

Re-assessment required

Assessment Summary Result (please  )

Task 1 Case/ demonstration/ observation S NYS DNS

Task 2 Short questions S NYS DNS

Final Assessment Result for this unit C NYC

Feedback is given to the student on each Assessment task on Moodle YES NO

Feedback is given to the student on final outcome of the unit on Moodle YES NO

The result of my performance in this unit has been discussed and explained to me (please place signature below)

Student’s Signature Date

Trainer/ Assessor’s declaration: I hereby certify that the above student has been assessed by myself and all assessments are carried out as
required by the Principles of Assessments (Clause 1.8 of the Standards for RTO 2015).

Trainer/ Assessor’s Initials Date

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 Appeal Process (only for mitigating circumstances)

I would like to appeal the outcome of this assessment as per the appeals procedure in the Student Handbook

Student’s Signature Date

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