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    Subject: Clarification Regarding My BSNL Broadband Plan

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    Nageswar Rao
    The customer is using the BSNL BB-BBG COMBO 3750 CS226 (80GB) broadband plan but their system shows they have exceeded their monthly data limit of 80GB even though their BSNL PRO mobile app shows they have only used 25GB of data so far. They are now getting a reduced speed of 512 Kbps instead of the normal 1.5-2 Mbps. They request clarification on their actual data usage from the account officer so they can continue using the data as per their plan limits.

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    Subject: Clarification Regarding My BSNL Broadband Plan

    Uploaded by

    Nageswar Rao
    91 views1 page
    The customer is using the BSNL BB-BBG COMBO 3750 CS226 (80GB) broadband plan but their system shows they have exceeded their monthly data limit of 80GB even though their BSNL PRO mobile app shows they have only used 25GB of data so far. They are now getting a reduced speed of 512 Kbps instead of the normal 1.5-2 Mbps. They request clarification on their actual data usage from the account officer so they can continue using the data as per their plan limits.

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    BSNL letter.docx

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    The customer is using the BSNL BB-BBG COMBO 3750 CS226 (80GB) broadband plan but their system shows they have exceeded their monthly data limit of 80GB even though their BSNL PRO mobile app shows they have only used 25GB of data so far. They are now getting a reduced speed of 512 Kbps instead of the normal 1.5-2 Mbps. They request clarification on their actual data usage from the account officer so they can continue using the data as per their plan limits.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    91 views1 page

    Subject: Clarification Regarding My BSNL Broadband Plan

    Uploaded by

    Nageswar Rao
    The customer is using the BSNL BB-BBG COMBO 3750 CS226 (80GB) broadband plan but their system shows they have exceeded their monthly data limit of 80GB even though their BSNL PRO mobile app shows they have only used 25GB of data so far. They are now getting a reduced speed of 512 Kbps instead of the normal 1.5-2 Mbps. They request clarification on their actual data usage from the account officer so they can continue using the data as per their plan limits.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    To

    The Account Officer


    Bharat Sanchar Nigam Ltd.
    Port Blair
    Dated: 13/07/2020

    Respected Sir
    Subject: Clarification regarding my BSNL broadband plan

    With due respect, I beg to say that I am using the BSNL Broadband Plan BB-
    BBG COMBO 3750 CS226 (80GB) plan and my Customer Id is 3005422811.
    In this regard I would like to say that I have not consumed 80GB data till date
    but in my system, it shows the completion of my data and showed a message
    that I have exceeded the broadband monthly limit. My BSNL PRO mobile app
    shows 25GB data consumption till date.
    Therefore, I request you to kindly clarify/ rectify my real data usage so that I
    can further use my data. Moreover, earlier I was getting normal speed of about
    1.5 to 2 Mbps but now I am getting only the post-FUP limit speed (i.e. 512
    Kbps).
    I shall be grateful for your kind clarification.

    Thanking you
    Yours faithfully

    G NAGESWAR RAO
    Phone: 03192-236030
    Account Number: 8007336058
    User id: gnr236030_ecrdid@bsnl.in

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