Quality Assurance Policy

In Property Solutions, Freeway Properties UK aims to provide a professional

complementary service. CHS is a heart-centred service, which aims to encourage and support
clients on their path towards health. Jill also strives to maintain an observational,
unprejudiced role within the professional relationship and recognises that all individuals are
responsible for their own healing. At present, she is the sole provider for CHS but in the case
of referral of a client to another service, or locum therapist, that therapist would be made
aware of and be expected to comply with this Policy.

I: Valuing Clients

Jill strives to meet the needs of all clients, as valued customers of Creative Health Solutions.
Clients are encouraged to work in partnership with Jill. This can be done in a number of
ways, including:

1. Drawing up a Healing Contract

2. Use of MYCaW or similar self-assessment health questionnaire
3. Negotiation of which therapy – or combination of therapies is appropriate
4. Regular reviews of progress
5. Agreement on scheduling of appointments and nature and frequency of telephone or
email support
6. Responsiveness to feedback from clients about the service

II: The following general principles underpin the work of Creative Health Solutions:

Adherence to a Professional Code of Ethics

Jill works under the Code of Ethics of the Complementary Therapists Association, the Acorn
to Oak Reiki Master-Teacher Code of Ethics and the Acorn to Oak Breath4Life™
Practitioner Code of Ethics.

Full Qualification in All Areas of Expertise

Jill currently holds the following qualifications: Licentiate of the College of Homeopathy
(1996) Reiki Master-Teacher (Acorn to Oak, February 2006) Breath4Life™ Practitioner
(Acorn to Oak, January 2007) City & Guilds 7407 Certificate (Teachers of Adults) (City Lit,
July 2003)

Commitment to Continuing Professional Development

Jill demonstrates this commitment by:

1. Attending seminars and workshops appropriate to her areas of expertise

2. Supporting developments within her various professions (e.g. the development of a
National Register for Reiki Practitioners)
3. Involvement in developing Integrated Health Initiatives (currently Get Well Camden;
the development of the Complementary Therapy Team at the St John’s Hospice;
initiating outreach projects with Acorn to Oak)
 4. Involvement in peer supervision with fellow professionals

Commitment to Continuing Personal Development

Jill continues to use for her own personal health and development all the therapies and
support services which she offers to clients. Her continuing participation in these therapies
underpins her endorsement of them.