APPROVAL SHEET

This research entitled CHALLENGES ENCOUNTERED BY SELECTED CUSTOMS

BROKERAGE FIRMS IN GENERAL SANTOS CITY prepared and submitted by Lenon
John P. Calong, Maria Theresa Noya, and Regine Pioquinto in partial fulfillment of the
requirements for the Bachelor of Science in Customs Administration has been
examined and for the recommended for the acceptance for oral defenses.

MONSOUR A. PELMIN, MBM

Adviser

PANEL OF EXAMINERS
Approved by the Committee on Oral Defense with a grade of _______.

EDWARD RYAN F. GULAM, MAEd

Chairman

DR. RUTH U. MANUBAG APRILYN TOMBOC

Member Member

Accepted and approved as partial fulfillment of the requirements for the degree of
Bachelor of Science in Customs Administration.

ROCHEL E. LANDOY, LCB, MBA

Chairman, BSCA Department
March 2020
 ABSTRACT

The researchers chose to study the challenges encountered by the selected

customs brokerage firms is an entity engaged in providing services to an importer or

exporter which has a licensed customs broker, especially mentioned in the provision of

the Republic Act 9280.

The main objective of this study is to assess the challenges encountered by the

selected customs brokerage firms in General Santos City to further enhance their

qualities extended to their clients or customers. Specifically, this study aims to answer

certain questions. The first question is about the profile of the respondents in terms of

kind of business organization, number of years in operation, number of employees,

capitalization and location. Second is about how the respondents assess the challenges

encountered by the selected customs brokerage firms in terms of import entry document

operation, filing of wrong order or short landed claim and processing, payment of

charges to government agencies, delivery of goods and providing legal and technical

advice. The last question is about the recommendations that may be proposed to

prevent or solve the challenges encountered by selected customs brokerage firms.

Descriptive research design was used in this study. This study utilized a

questionnaire as the main instrument to assess the challenges encountered by selected

customs brokerage firms. The statistical treatments used in the study were percentage,

weighed mean and one way analysis.

The study found out that the majority of the brokerage firms were sole

proprietorship operating for more 4 – 6 years with 10 – 15 employees and a

capitalization of Php 3, 000, 000.00 to Php 15, 000,000.00. The result exhibited that all

the respondents agreed that were challenges in import entry documentation operation,

filing of wrong order or short landed claim and processing, payment of charges to

government agencies, delivery of goods, and providing legal and technical advices.

Findings showed that delivery of goods in terms of capitalization was found to be

significant. Likewise, import entry document operation and payment of charges to

government agencies in terms of location was also found to be significant. The rest of

the variables affirms the null hypotheses that there is no significant difference on the

assessment of the respondents towards the challenges encountered by the selected

brokerage firms when grouped according to profile variables.

1. The proposed recommendation was the enhancement of qualities rendered by

brokerage firms to their clients in order to maintain positive business

relationships and productivity. Full coordination and proper communication

among the importer/exporter and employees of the brokerage firms involved in

the transaction may be observe to maintain effectiveness of the operation.

Brokerage firms may regularly notify the importer of the submission of complete

and accurate information so the clearance process will be smoother and the

shipment will be less likely to face any delays. Brokerage firms may establish

goods relationship will their clients and ask suggestions and feedbacks that could

provide better and quality outcomes. Customs Brokerage Firms double-check

hard copies of Assessment Notice and attachments to entry processing offices

for verification. Customs Brokerage Firms declare proper receipt of notice of the

total assessment of duties and taxes.

 ACKNOWLEDGEMENT

The researcher is would like to extend their deepest appreciation and to the

following persons who have helped and supported much for the completion and

success of this study:

To our adviser MONSOUR A. PELMIN, MBM who has the attitude and

the substance of a genius, he continually and convincing conveyed a spirit of

adventure regarding to our research and an excitement in regard to teaching.

Without his guidance and persistent help this dissertation would not have been

possible.

To our panel for their supporting assistance, suggestions and knowledge

and for sharing their expertise for the improvement of our study.

Most important, to our parents MR.AND MRS. CALONG, MR. AND MRS.

NOYA, AND MRS. OFELIA A. PIOQUINTO for the love, understanding, care,

financial and moral support during this study, and

Above all, to the Great Almighty God for unending and countless love,

guidance and for giving us the knowledge, wisdom patience and strength all

throughout this work.

L.J.P.C/M.T.N/R.A.P
 DEDICATION

Every challenging work needs self-efforts as well as guidance of elders

especially those who were very close to our hearts. Our humble effort we

dedicate this thesis to:

OUR ALMIGHTY GOD

To our parents, whose affection, love, encouragement and prays of day and night

to make able to get such success and honor. Along with all hard working and

respected Teachers.
 TABLE OF CONTENTS

TITLE Page

TITLE PAGE…………………………………………………………………………………i

Approval Sheet………………………………………………………………………………ii

Abstract………………………………………………………………………………………iii

Acknowledgement……………………………………………………………………….....iv

Dedication…………………………………………………………………………………...v

Table of Contents………………………………………………………………………..…vi

List of Figures…………………………………………………………………………...….vii

List of Tables……………………………………………………………………………….xi

Chapters
Chapter I………………………………………………………………………………….…
Background and Rationale
Introduction…….……………………………………………………………………3
Statement of the Problem………..…………………………….………………….4
Research Objectives................................................................................…...5
Scope of the Research……..…………………………………….……………….5
Delimitation of the Research………...……………………………………………5
Significance of the Study……….……………………………...………………….5
Definition of terms……………………………………………………….…………6

Chapter II………………………………………………………………………………..
Review Related Literature
Theory...………………………………………………………………….………….7
Related Studies…………………………………………………………………….14
Research Gap Analysis…….……………………………………………………..
Chapter III
Research Framework
Theoretical Framework……………..…………………………………………….22
Conceptual Farmework...........................................................................…...23
Research Hypothesis……………………………………………………………..24

Chapter IV………………………………………………………………………………
Research Methodology
Research Design…………………………………………………………….…....25
Sampling Technique and Design…………….………………………………….26
Locale of the Study……………………………………..…………………………27
Research Instrument……….……………………………………..………………27
Validation and Reliability…………………………………………………….…...28
Data Processing Procedure……………………………………………………..28
Statistical Treatment……………………………………….………………….....29

Chapter V………………………………………………………………………………….
Presentation, Analysis and Interpretation of Data
Profile of the Respondents………………………………………………………

Chapter VI…………………………………………………………………………………

Summary of Findings…………………………………………………………….

Conclusion and Recommendation……………………………………………..

References

Appendices

Appendix A

Complete Tabular Result

Appendix B

Letter to the Respondents

Appendix C

Survey Questionnaires

Appendix D

List of the Respondents

Appendix E