Category Sub-Category Issue Type Resolver Task/Assignee

Knowledge App Usage App navigation

Knowledge Discount Info 1st ride Discount
Knowledge Rider Registration Account activation
Knowledge Rider Payment Process Cash/ Bkash/ Others
Knowledge Discount Info Daily Quest/ Gift offer
Knowledge Discount Info Discount code
Knowledge Customer Service Contact Customer Walkin Location
Knowledge Rider Registration Joining Bonus
Knowledge App Usage Product Feature
Knowledge App Usage Profile update
Service Issue App Usage Trip Cancellation
Service Issue Rider First Mile Waiting for user to arrive
Payment Bkash Wallet Bkash Number Update m.rahman@shohoz.com
Product(App related) App Assistance Profile Name Spelling Change rides.cms@shohoz.com
Fraud Suspicious Ride Payment Blockage Explanation rides.cms@shohoz.com
Product(App related) Account Activation Rider Account Deactivation Request rides.cms@shohoz.com
Promotional User Permission Unsubscribe from promotional messages rides.cms@shohoz.com
Product(App related) App Assistance User wants to Release the Ride m.rahman@shohoz.com
Product(App related) Calculation Actual distance not counted m.rahman@shohoz.com
Product(App related) App Assistance Application Hang m.rahman@shohoz.com
Product(App related) App Bug Auto cancelation of Ride request m.rahman@shohoz.com
Quality Rider Issue Rider is unware of the route/ unwilling rides.cms@shohoz.com
Quality Rider Issue Biker is already on a trip rides.cms@shohoz.com
Quality Rider Issue Rider is inexperienced rides.cms@shohoz.com
Fraud Suspicious Ride Biker has completed ride without User rides.cms@shohoz.com
Quality Rider Issue Trip started prior reaching to pickup point rides.cms@shohoz.com
Product(App related) Location Issue Rider is too far from the pickup m.rahman@shohoz.com
Product(App related) App Assistance Rider wants to cancel rides.cms@shohoz.com
Quality Rider Issue Rider unfit rides.cms@shohoz.com
Quality Rider Issue Biker Is not receiving calls/ unreachable rides.cms@shohoz.com
Product(App related) App Issue Unable to login m.rahman@shohoz.com
Product(App related) AppIssue Unable to pay fare due to app hang m.rahman@shohoz.com
Payment Payment Assistance Unable to receive payment through bkash rides.cms@shohoz.com
Payment Payment Assistance User don’t want to pay by Cash/ Bkash rides.cms@shohoz.com
Quality User Issue User Not receiving calls rides.cms@shohoz.com
Quality User Issue Use of abusive word/ Rude rides.cms@shohoz.com
Safety Issue User Issue User wants to use shortcut rides.cms@shohoz.com
Safety Issue User Issue More than 1 user want to ride rides.cms@shohoz.com
Payment Fare Calculation Fare Review m.rahman@shohoz.com
Analytics Discount Issue Coupon Code Not working rides.cms@shohoz.com
Product(App related) App Bug GPS not responding m.rahman@shohoz.com
Product(App related) App Bug Not getting Trip Request m.rahman@shohoz.com
Payment Payment Assistance Payment Delay rides.cms@shohoz.com
Payment Payment Assistance Payment/ Discount Due rides.cms@shohoz.com
Safety Issue Rider Issue Harrasment rides.cms@shohoz.com
Safety Issue Rider Issue Accidental Issues rides.cms@shohoz.com
 Category Sub-Category Issue Type Resolver/Task Assignee
Product(App related) App Issue DropOff/ Pickup golam.shahriar@shohoz.com
Product(App related) App Bug App functional Error golam.shahriar@shohoz.com
Product(App related) App Assistance Hang/ Cannot end golam.shahriar@shohoz.com
Product(App related) App Assistance Loading golam.shahriar@shohoz.com
Product(App related) Reg/Sign Up Issue Login error golam.shahriar@shohoz.com
Product(App related) App Assistance Multiple Order golam.shahriar@shohoz.com
Product(App related) App Assistance Can not place any order golam.shahriar@shohoz.com
Product(App related) App Issue Notification Tone golam.shahriar@shohoz.com
Product(App related) App Issue Update app problem golam.shahriar@shohoz.com
Promotional Discount Issue Coupon_Not Working Food_Phase-1@shohoz.net
Safety Service Issue Accident Food_Phase-1@shohoz.net
Quality Service Issue Delivery Service Food_Phase-1@shohoz.net
Service Service Issue Delivery Delay s.salekin@shohoz.com
Payment & Refund Payment Issue Charge extra s.salekin@shohoz.com
Service Rider Issue Different Rider s.salekin@shohoz.com
Fraud Suspecious Order Fake order s.salekin@shohoz.com
Safety User Issue Harassment s.salekin@shohoz.com
Safety Rider Issue Misbehave/ Misconduct s.salekin@shohoz.com
Service Rider Issue No Money s.salekin@shohoz.com
Safety User Issue Physical assault s.salekin@shohoz.com
Quality Rider Issue Unprofessional behaviour s.salekin@shohoz.com
Service User Issue Wrong dropoff location s.salekin@shohoz.com
Service User/Rider Issue Wrong Number s.salekin@shohoz.com
Quantity Service Issue Food Quantity s.salekin@shohoz.com
Service Pricing Issue Food Price s.salekin@shohoz.com
Quality Service Issue Food Quality s.salekin@shohoz.com
Service Pricing Issue Increased Food Price_User Deny Food_Phase-1@shohoz.net
Service Live Order Current Order related issue Food_Phase-1@shohoz.net
Service Live Order Cancellation_Different Restaurant Food_Phase-1@shohoz.net
Service Live Order Cancellation_Mistakenly Order Food_Phase-1@shohoz.net
Service Live Order Cancellation_Other Food_Phase-1@shohoz.net
Service Live Order Cancellation_User Food_Phase-1@shohoz.net
Service Live Order Cancellation_CartUpdate Food_Phase-1@shohoz.net
Service Live Order Food_Phase-1@shohoz.net
Cancellation_Restaurant Closed_Permanent
Service Live Order Food_Phase-1@shohoz.net
Cancellation_Restaurant Closed_Temporary
Service Live Order Food_Phase-1@shohoz.net
Cancellation_Food not available-Permanent
Service Live Order Food_Phase-1@shohoz.net
Cancellation_Food not available-Temporary
Service Live Order Offer Expired shahnewas.mannan@shohoz.com
Service Live Order CS verification delay Food_Phase-1@shohoz.net
Service Live Order Cancellation due to rider searching Food_Phase-1@shohoz.net
Service Live Order Out of service area Food_Phase-1@shohoz.net
Service Live Order No Rider Food_Phase-1@shohoz.net
Product(Panel) Panel Issue System golam.shahriar@shohoz.com
Product(Panel) Panel Issue Retaurant Panel_Update Food_Phase-1@shohoz.net
Service User Issue Cancellation_User not available Food_Phase-1@shohoz.net
Payment & Refund Payment Issue Refund Bkash Food_Phase-1@shohoz.net
Payment & Refund Payment Issue Refund Card Food_Phase-1@shohoz.net
Payment & Refund Payment Issue Bonus Food_Phase-1@shohoz.net
Payment & Refund Payment Issue Payment Failure golam.shahriar@shohoz.com
Knowledge User/Rider Issue Info Update Food_Phase-1@shohoz.net
Knowledge Rider Issue Interested to join Food_Phase-1@shohoz.net
Knowledge User Issue Address Change Food_Phase-1@shohoz.net
Knowledge Rider/User Issue User wants to cancel order Food_Phase-1@shohoz.net
Knowledge User Issue User wants to change delivery addressFood_Phase-1@shohoz.net
Knowledge User Issue Delivery Area Food_Phase-1@shohoz.net
Knowledge User Issue Delivery Charge Food_Phase-1@shohoz.net
Knowledge User Issue Delivery Time Food_Phase-1@shohoz.net
Knowledge User Issue Coupon Related/ How to Use Coupon Food_Phase-1@shohoz.net
Knowledge User Issue How to order food Food_Phase-1@shohoz.net
Knowledge User Issue Online Payment Food_Phase-1@shohoz.net
Knowledge User Issue Request for Riders number Food_Phase-1@shohoz.net
Knowledge User Issue Offer Related Issue Food_Phase-1@shohoz.net
Knowledge Rider Issue Willing to join Food_Phase-1@shohoz.net
Service Verification Food_Phase-1@shohoz.net
Basket Size above 3000tk_Compliant Restaurant
Service Verification Food_Phase-1@shohoz.net
Duplicate order(Same customer placing order in same restaurant within 1 hour)
Service Verification New User Food_Phase-1@shohoz.net
Service Verification Food_Phase-1@shohoz.net
Repeat User with change in delivery address
Service Verification Restaurant Offline Food_Phase-1@shohoz.net
Service Verification Schedule order Food_Phase-1@shohoz.net
Service Verification Basket Sizer above 1000tk for non-complaint restaurant
Food_Phase-1@shohoz.net
Category Sub-Category Issue Type Resolver
Knowledge Service Issue Number or Mail address check/ Correction m.rahman@shohoz.com
Knowledge User Issue Call hang-up by user
Knowledge Service Issue Counter Location tofayel.ahmend@shohoz.com
Knowledge Service Issue Events Call shihab.talukder@shohoz.com
Knowledge Service Issue Info - Eid Ticket tofayel.ahmend@shohoz.com
Knowledge Service Issue Movie Call shihab.talukder@shohoz.com
Knowledge Service Issue Ticket Purchase Process mehnaz.jaman@shohoz.net
Knowledge Service Issue Ticket Confirmation m.rahman@shohoz.com
Knowledge Service Issue Not Available - Operator/ Route/ Seat tofayel.ahmend@shohoz.com
Knowledge Service Issue Ticket cancelation/ Refund Query m.rahman@shohoz.com
Knowledge Service Issue Ticket sell - Bus/Launch tofayel.ahmend@shohoz.com
Knowledge Service Issue CoD Porcess mehnaz.jaman@shohoz.net
Quality Service Issue CoD Delivery Delayed mehnaz.jaman@shohoz.net
Product Tech related issue Confirmation Email/ SMS not receive m.rahman@shohoz.com
Product Tech related issue Payment completed but ticket not confirmed m.rahman@shohoz.com
Product Tech related issue PNR Disable before 30 minutes m.rahman@shohoz.com
Payment & Refund
Payment Assistance Refund not receive tahsin.kabir@shohoz.com
Product Tech related issue Web/ Apps Problem m.rahman@shohoz.com
Knowledge Service Issue Verification - bKash m.rahman@shohoz.com
Knowledge User payment issue Verification - Card Payment mehnaz.jaman@shohoz.net
Knowledge User payment issue Verification - CoD/CoD Related mehnaz.jaman@shohoz.net
Knowledge Service Issue Ticket Migration mehnaz.jaman@shohoz.net
Knowledge Service Issue Payment refund BUS mehnaz.jaman@shohoz.net
Payment & Refund
Payment Assistance Payment refund Launch tahsin.kabir@shohoz.com
Payment & Refund
Payment Assistance Partner Refund Issue tahsin.kabir@shohoz.com
Payment & Refund
Payment Assistance Partner Queries tofayel.ahmend@shohoz.com
Knowledge Service Issue New partner Acquisition tofayel.ahmend@shohoz.com
Knowledge Service Issue Patner's Balance Add tofayel.ahmend@shohoz.com
Knowledge Payment Assistance Shohoz customer point information tofayel.ahmend@shohoz.com
Knowledge Service Issue Bus Reservation mehnaz.jaman@shohoz.net
Knowledge Service Issue Trip cancellation information tofayel.ahmend@shohoz.com
Knowledge Service Issue Trip related information
Knowledge Service Issue New Bus acquisition tofayel.ahmend@shohoz.com
Knowledge Service Issue New Bus acquisition tofayel.ahmend@shohoz.com
 Category Sub-Category Issue Types Resolver
Knowledge Truck Registration Want to signin oni@shohoz.com
Knowledge Pricing Query Rate/ Price oni@shohoz.com
Knowledge Truck Type and weight Type and weight oni@shohoz.com
Knowledge Service Query Service Modality oni@shohoz.com
Knowledge Payment Payment Info oni@shohoz.com
Knowledge Insurance Wants to know about our coverage oni@shohoz.com
Knowledge Office Address Wants to know about our Address oni@shohoz.com
Payment & Refund Refund Process How an user will get Refund oni@shohoz.com
Product (App) Account Activation Uses of the app oni@shohoz.com
Product (App) App Bug Not able to send Request oni@shohoz.com
Product (App) App Bug Loading oni@shohoz.com
Product (App) App Bug GPS is not responding oni@shohoz.com
Product (App) App Bug Others oni@shohoz.com
Complains Payment Related Bkash number is wrong oni@shohoz.com
Complains Payment Related Cancel the order after advance/ Refund oni@shohoz.com
Complains Payment Related Discount didn't get oni@shohoz.com
Complains Payment Related Truck driver is charging more oni@shohoz.com
Complains Payment Related Driver asks for tips oni@shohoz.com
Complains Cancellation Cancel before advance oni@shohoz.com
Complains Cancellation Cancel after advance oni@shohoz.com
Complains Truck related Product doesn't fit in desired truck oni@shohoz.com
Complains Order related Loading point changed oni@shohoz.com
Complains Order related Arrival time is over oni@shohoz.com
Complains Fare calculation Paid more than confirmed fare oni@shohoz.com
Complains Driver/ Operator Problem Driver is not receiving the call oni@shohoz.com
Complains User Problem User is not receiving the call oni@shohoz.com
Complains Truck quality Different size oni@shohoz.com
Complains Truck quality Defected Truck oni@shohoz.com
Complains Truck Mismatch Issue Truck with different reg number came oni@shohoz.com
Safety Issue Accident Accident during the trip oni@shohoz.com
Safety Issue Product issue Product damage oni@shohoz.com
Safety Issue Product issue Product missing oni@shohoz.com