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A Seamark Summary
A Seamark Summary
Where We Began…
Seamark’s roots can be traced back to a small grocery store in Oldham,
United Kingdom. The store was owned by Seamark founder Iqbal Ahmed
OBE’s parents – true pioneers in ethnic food.
Iqbal soon joined the family company, followed by his two brothers Kamal
and Bilal. They saw great opportunity in the town’s budding Central Asian
community, which had started to grow in the early 1970s.
The business began supplying local ethnic businesses and communities with
specialist seafood and produce that could not be bought or imported from any
other businesses around.
This innovation and dedication to customer service set Seamark on a path
that has led to the huge multinational business it is today.
Key Duties
Provide full administrative and clerical support where required
Keep good relationships via email or telephone with existing customers
Contact potential customers and build relations with them, developing new
customers and drawing new orders
All telephone calls must be answered – no sales must be left unattended.
These must be answered immediately and reported to the Sales Manager
straight away
Investigate and try to resolve quickly any customer queries in a pleasant and
friendly manner
Always work within your team, assisting other staff in your department and
report any customer requirements or issues that need resolving to the Sales
Manager
Maintain a file for each customer in which all relevant information is
recorded
Carry out the required (e.g. stock, offers, account position) before ringing a
customer
Follow up customer’s orders from receipt of order to dispatch through to
delivery
Do not process customer orders if it will lead to the account being exceeded
Send Order Acknowledgment to customers
All invoices should be prepared prior to loading. Plan your loading well
ahead and have all the paperwork ready for loading
Provide additional support for the Sales Manager and Director when needed
and other duties as and when required
Key Duties:
Help ensure the smooth running of the quality control department and all it
entails
Report directly to your quality manager regarding your daily duties
Assist in the correct production practice for all areas
Ensure the correct use of HACCP practice
Ensure QC documents are completed on time for the BRC e.g. Calibration,
monitoring of glaze, count, raw analysis, process line QC reports, metal
detection, weight control, cold stores, cooking temperatures and completion of
pre-shipment records
Help ensure the raw materials are in specification and ensure finished
products are in specifications
Ensure samples are collected for micro and information relayed to relevant
staff
Ensure correct filing of all QC reports and records
Help communicate to all shifts, all the paper work for the department is to be
filled in correctly
If there is a problem with production, inform the quality manager/production
manager immediately
Ensure all cleaning is adhered to and help enforce hygiene rules
Help implement and maintain all new rules and regulations to staff
Assist in GMP glass audits carried out
Ensure the correct use of company property and equipment
You will need to be flexible with your attendance due to the nature of the
business
Key Duties: