Scoring

The total score is computed from all these subscales:

Table 1. Item numbers for each subscale

Subscale Item numbers

Pay 1, 10, 19, 28

Promotion 2, 11, 20, 33

Supervision 3, 12, 21, 30

Fringe Benefits 4, 13, 22, 29

Contingent rewards 5, 14, 23, 32

Operating conditions 6, 15, 24, 31

Coworkers 7, 16, 25, 34

Nature of work 8, 17, 27, 35

Communication 9, 18, 26, 36

Total satisfaction 1-36

The negatively worded items should be reverse scored. Below are the reversals for the original item
score in the left column and reversed item score in the right. The rightmost values should be substituted
for the leftmost. This can also be accomplished by subtracting the original values for the internal items
from 7.

1=6
2=5
3=4
4=3
5=2
6=1

Level of Measurement
The variables that will be measured using the Job Satisfaction Survey are in interval level of
measurement.

Reliability, Validity, and Inter-item Correlation

Criterion-related Validity - .20 to .37
Table 2. Scale Descriptions, Means, Standard Deviations, and Reliabilities for the JSS
Mean Inter-
Coefficient Test-retest
Scale Description Mean SD item
Alpha Reliability
Correlation

Pay Pay and remuneration 10.5 5.1 43 .75 45

Promotion Promotion opportunities 11.5 5.1 40 .73 62

Supervision Immediate supervisor 19.9 4.6 53 .82 55

Monetary and
Fringe Benefits nonmonetary fringe 13.1 5.0 40 .73 37
benefits

Appreciation, recognition,
Contingent
and rewards for good 13.4 5.1 44 .76 59
Rewards
work

Operating Operating policies and

12.5 4.6 29 .62 74
Procedures procedures

Coworkers People you work with 18.8 3.7 33 .60 64

Nature of Work Job tasks themselves 19.2 4.4 50 .78 54

Communication within
Communication 14.0 5.0 38 .71 65
the organization

Total Total of all facets 133.1 27.9 21 .91 71

Total number of
N 3,067 3,067 2,870 2,870 43
respondents

Sources:

Spector, P.E. (1985). Measurement of human service staff satisfaction: Development of the job
satisfaction survey. American Journal of Community Psychology 13(6), 693-713.
Stranglen, L. (2009). Job Satisfaction and Organizational Commitment on Nursing Home Foodservice
Workers in West Central Wisconsin (Master’s Thesis, University of Wisconsin – Stout). Available
from MINDS@UW Stout Theses Database. Retrieved from
http://www.uwstout.edu/lib/thesis/2009/2009stranglenl.pdf 
Hammiill, G. (2005, Winter/Spring). Mixing and Matching Four Generations of Employees. FDU
Magazine Online, Volume 12 (2). Retrieved from
http://www.fdu.edu/newspubs/magazine/05ws/generations.htm