Amadeus Reservation Ticketing Manual Jan 2011

AMADEUS RESERVATION & TICKETING
Amadeus Qatar Training Services

Document control
Security level Company Department Author Reviewed by Approved by Version 122010
Date January 2011 Change Amadeus Qatar W.L.L Training Services Muhammad Zafar Mi
nhas Date Date Comment By
2
Table of Contents
CHAPTER 1.......................................................................
.......................................................... 10
Introduction to Amadeus Selling Platform .......................................
..................................... 10 Signing In.............................
................................................................................
...................... 11 Signing In / Signing Out on command page .............
........................................................... 14 Duty Codes.......
................................................................................
..................................... 14 Signing Options .......................
................................................................................
......... 14 Move between Areas ................................................
............................................................... 15 Move between
Work Areas Options..............................................................
.................... 15 Status of Work Areas....................................
....................................................................... 16 Local
security ......................................................................
...................................................... 17 Creating an Agent Sign
and Profile ...................................................................
................ 17 Deleting an Agent Sign......................................
.................................................................. 17 Command Re
call/History ...................................................................
..................................... 18 Office Profile Display ................
................................................................................
............... 19 Customised Itinerary/Invoice message.........................
.................................................... 20
CHAPTER 2.......................................................................
.......................................................... 21
Amadeus Help ...................................................................
....................................................... 21 Amadeus Online Help O
ptions..........................................................................
................. 22 Amadeus Information System ................................
................................................................ 23 Amadeus Info
rmation System Display Options .................................................
.............. 23
CHAPTER 3.......................................................................
.......................................................... 24
Encoding and Decoding ..........................................................
................................................ 24 Encoding and Decoding Option
s ..............................................................................
......... 24 Conversion ........................................................
........................................................................ 25 Conv
ersion Options .................................................................
............................................ 27
CHAPTER 4.......................................................................
.......................................................... 28
Amadeus Air.....................................................................
......................................................... 28 Amadeus Availabilit
y...............................................................................
............................. 30 Amadeus Schedule...............................
...............................................................................
30 By Neutral Display...........................................................
................................................. 30 By Departure Time Display..
................................................................................
........... 30 By Arrival Time Display .........................................
.......................................................... 31 By Elapsed Travel
Time Display....................................................................
................ 31 Amadeus Availability / Schedule Options.....................
................................................ 32 DIRECT ACCESS ..............
................................................................................
.................. 32 Time Table................................................
............................................................................. 34
Time Table Display Options ....................................................
....................................... 34 Flight Information...................
................................................................................
................... 35 Flight Information Display Options ......................
.............................................................. 35
CHAPTER 5.......................................................................
.......................................................... 36
Passenger Name Record - PNR.....................................................
....................................... 36 Name Element ........................
................................................................................
.................. 37 Single Passenger Name ....................................
................................................................. 37 Multiple Pa
ssenger with Same Surname ......................................................
................... 38 Multiple Passengers with Different Surnames..............
................................................... 39 Passenger with an Infant
................................................................................
.................... 39
3
Infant Surname Same as Adult Associated ........................................
......................... 39 Infant Surname Different with Adult Associated.....
..................................................... 40 Name Field Options ....
................................................................................
..................... 40 Sell Segment...........................................
................................................................................
.. 41 Contact Field ............................................................
................................................................. 44 Ticket Arra
ngement.........................................................................
......................................... 45 Received From .....................
................................................................................
.................... 46 End of Transaction .....................................
.............................................................................. 4
7 Ignore Transaction ...........................................................
........................................................ 48 Canceling...........
................................................................................
........................................ 48 Retrieval...........................
................................................................................
.......................... 49 Retrieving a PNR By Record Locator ...............
................................................................ 49 Retrieving a
PNR By Surname ................................................................
.......................... 49 Retrieving a PNR By Alphabet .....................
...................................................................... 49 Retrie
ving a PNR from Name List Display ..............................................
......................... 49 Retrieving a PNR by Flight Number and Name ........
...................................................... 50 Retrieve specified ele
ment in PNR.....................................................................
........... 50 Retrieving a PNR by Flight Number ...............................
................................................... 50 Retrieving a PNR from Lis
t of Flight Search Display......................................................
50 Steps To Create a PNR.......................................................
.................................................... 51 Display the Availability
/ Schedule.....................................................................
................ 51 Sell the Air Segment/ Segments..............................
.......................................................... 51 Enter the Name ...
................................................................................
................................. 52 Enter the Contact Details .................
................................................................................
... 52 Enter the Ticket Arrangement Option .....................................
.......................................... 53 Enter the Received From Element ..
................................................................................
.. 53 End Transaction to Save the PNR ..........................................
.......................................... 54
CHAPTER 6.......................................................................
.......................................................... 55
General Remark .................................................................
...................................................... 55 Confidential Remark ..
................................................................................
.............................. 55 Itinerary Remark .............................
................................................................................
.......... 55 Other Service Information (OSI) ..................................
.......................................................... 56 Special Service Re
quest (SSR) ....................................................................
......................... 57 Special Service Request for FOID ..................
.................................................................. 57 Special Se
rvice Request for Passport (APIS) ..............................................
................... 57 Secure Flight Passenger Data (S.F.P.D) ..................
....................................................... 58 Frequent Flyer ......
................................................................................
.................................... 59 Creating a Frequent Flyer SSR Element...
....................................................................... 59 Advan
ce Seat Request.................................................................
........................................... 60 Basic Seat Request – Non Smoking ..
...............................................................................
60 Basic Seat Request – Smoking ..................................................
....................................... 60 Seat Map Display ....................
................................................................................
................. 60 Seat Map Display from PNR Flight Segment ..................
................................................ 60 Open Flight Segment.........
................................................................................
...................... 61 Arrival Unknown - ARNK................................
......................................................................... 62 Opt
ion Queue.......................................................................
..................................................... 63 Queue to own Office on
today’s Date .....................................................................
.......... 63 Queue to own Office on Specified Date ............................
............................................... 63 Reconfirming Segment.........
................................................................................
................... 64 4
Manually Insert Ticket Number ..................................................
............................................ 65 Printing .......................
................................................................................
................................ 66 Printing Options ...........................
................................................................................
......... 66 History ...........................................................
............................................................................. 67
History Options: ..............................................................
...................................................... 68 History Element Codes.
................................................................................
................... 69
CHAPTER 7.......................................................................
.......................................................... 71
Segment Re-Book.................................................................
................................................... 71 Copy / Clone PNR.........
................................................................................
........................... 72 Individual PNR Security .........................
................................................................................
. 72 Steps to Creating PNR Security Element.....................................
.................................... 72 Read Access (R) ........................
................................................................................
...... 72 Read/Write Access (B) ................................................
.................................................... 72 No Access (N)...........
................................................................................
........................ 73 Options.............................................
................................................................................
.. 73 Splitting a PNR ..........................................................
............................................................... 73 Steps to Spli
tting PNR ......................................................................
................................... 74
CHAPTER 8.......................................................................
.......................................................... 77
Amadeus Queues..................................................................
................................................... 77 Queue Numbers ...........
................................................................................
........................ 77 Categories .........................................
................................................................................
.... 77 Date Ranges ............................................................
............................................................. 77 Amadeus Queue t
ypes:...........................................................................
........................ 78 Range Code .........................................
............................................................................. 78
Queue Count....................................................................
................................................. 79 Queue Display options .....
................................................................................
................... 79 Queue Options............................................
.......................................................................... 79 Qu
eue Delay ......................................................................
................................................... 80 Queue Removing ..........
................................................................................
....................... 80 Queue Ignore ........................................
................................................................................
80 Placement in Queue .........................................................
................................................... 80 Sending Queue Message ...
................................................................................
................ 80 Travel Information .........................................
........................................................................... 81
CHAPTER 9.......................................................................
.......................................................... 83
Amadeus Fares ..................................................................
...................................................... 83 Fare Quote Follow-Up E
ntries..........................................................................
.................. 84 Itinerary Pricing Entries ................................
....................................................................... 84 AIS P
ages for Fare Quote ............................................................
...................................... 85 Fare Quote Display - FQD .............
................................................................................
......... 86 Fare Quote Display Explanation ....................................
.................................................... 87 Fare Quote Display Optio
ns .............................................................................
.................. 92 Fare Quote Notes..........................................
........................................................................... 92 F
are Quote Routing ..............................................................
................................................... 93 Follow-Up Entries after F
are Quote Display ..............................................................
...... 93 Currency Conversion Entries ..........................................
................................................... 93 Rate Of Exchange.........
................................................................................
....................... 93 Excess Baggage Charges ..............................
.................................................................... 94 Mileage.
................................................................................
.................................................. 94 Informative Pricing ......
................................................................................
............................. 95 5
Journey Type Limits.............................................................
................................................ 95 Informative Pricing on Comma
nd Page.........................................................................
... 96 FQP Options .............................................................
.......................................................... 100 Informative Prici
ng Mask on Command Page ........................................................
....... 101 Pricing Mask Explanation............................................
.................................................. 102 Stopover, Transfers, and
Surface in the Mask .......................................................... 1
03 Informative Pricing Options..................................................
......................................... 105 Booking Reservation Designator ...
................................................................................
...... 106 Itinerary Pricing....................................................
................................................................... 107 Pricing
conditions apply for Itinerary Pricing..........................................
........................ 107 Price a PNR........................................
................................................................................
..... 108 Price for Single Passenger PNR........................................
.............................................. 108 Price Multi-Passengers PNR...
................................................................................
......... 110 Price a PNR without Creating Ticket Image (TST) ..................
..................................... 111 Itinerary Pricing Options.............
................................................................................
... 112 Amadeus Best Buy Pricing ...............................................
.................................................... 113 Amadeus Best Buy Entrie
s ..............................................................................
................. 113 Amadeus Best Buy with Automatic Rebooking ................
......................................... 114 Amadeus Best Buy with Manual Reboo
king.............................................................. 117 Amadeus B
est Buy to Display Lowest Applicable Fare ......................................
..... 119 Best Buy options .....................................................
....................................................... 120 List of Fares.......
................................................................................
.................................. 120
CHAPTER 10......................................................................
....................................................... 121
Amadeus Central Ticketing ......................................................
............................................ 121 Area Reporting Plans / Bank Set
tlement Plans............................................................. 122 T
icketing Agreement Table........................................................
....................................... 123 Electronic Ticket ..................
................................................................................
................... 124 Steps To Issue an Electronic Ticket.....................
........................................................... 124 Steps to Issue N
et /Market /Selling Fare Ticket ................................................
............ 126 Cryptic Entries to Update TST / Ticketing Fields ..............
........................................ 128 Display an Electronic Ticket Record
...............................................................................
.... 130 E-Ticket Display options...............................................
..................................................... 131 Status Indicators of E
lectronic Ticket Record.........................................................
....... 131 Void / Cancel an Electronic Ticket Record...........................
.............................................. 132 Steps to Void/Cancel Electron
ic Ticket.......................................................................
.... 133 Revalidation An Electronic Ticket .....................................
................................................... 135 Steps for Revalidating a
n E-Ticket .....................................................................
............. 135
CHAPTER 11......................................................................
....................................................... 137
Reissue an Electronic Ticket ...................................................
............................................. 137 Steps to Reissue an Electronic
Ticket ........................................................................
.... 138 Reissue of Unutilised Ticket ..........................................
............................................... 138 Reissue of Partially Used Ti
cket ...........................................................................
....... 152
CHAPTER 12......................................................................
....................................................... 167
Amadeus Automated Refunds ......................................................
....................................... 167 Steps to Process Automated Refunds..
.......................................................................... 168 U
nused Electronic Ticket Refund .................................................
................................... 169 Partial/Half Published Fare Refunds ....
........................................................................... 170
Cryptic Entries to update Refund record ........................................
............................ 172 Amadeus Reports................................
................................................................................
... 173 6
Options.........................................................................
.................................................... 173 Transaction Group with
QTX Option .....................................................................
...... 173 Transaction types with QTC option ...................................
.......................................... 173 Query Report.....................
................................................................................
.................. 174 Summary Report ..........................................
...................................................................... 174 Daily
Report.........................................................................
................................................ 174 Item Report................
................................................................................
.......................... 175 Printing Report..................................
................................................................................
.. 175 Transaction Report ......................................................
...................................................... 175
CHAPTER 13......................................................................
....................................................... 176
Customer Profile................................................................
..................................................... 176 Profile Mode Command..
................................................................................
................... 176 Profile Access Transaction .............................
.............................................................. 176 Profile End T
ransaction .....................................................................
............................ 176 Profile Ignore.................................
................................................................................
.. 176 Create Traveler Profile .................................................
..................................................... 177 PNR Transferable Indic
ators ..........................................................................
.................. 177 General Information Section..............................
............................................................... 178 Document Inf
ormation Section................................................................
......................... 179 Follow up Section ................................
...............................................................................
179 Create a Profile from a PNR.................................................
............................................ 180 Create a PNR from a Profile....
................................................................................
......... 180 Create Company Profile............................................
........................................................ 181 Associate Traveler
to Company Profile .............................................................
............. 181 Display Traveler Profile .....................................
................................................................ 181 Display Com
pany Profile....................................................................
............................... 181 Modifying a Profile.........................
................................................................................
..... 182 Deactivate and Reactivate a Profile ..................................
.............................................. 182
CHAPTER 14......................................................................
....................................................... 183
Amadeus Hotel ..................................................................
..................................................... 183 Encode/Decode Hotel Ch
ain ............................................................................
............ 183 Hotel Chain Information .......................................
......................................................... 183 Hotel List........
................................................................................
...................................... 183 Hotel Availability ..................
................................................................................
............... 184 Hotel Room Type Codes.......................................
........................................................ 185 Room Category Codes
................................................................................
.................. 186 Codes ...................................................
............................................................................ 186
Single Property Display .......................................................
.............................................. 187 Options......................
................................................................................
....................... 188 Availability Options................................
......................................................................... 188 Av
ailability and Rates from a PNR ................................................
.................................. 189 Hotel Features ..........................
................................................................................
.......... 190 Hotel Features Category Codes ...................................
............................................... 190 Point of Reference .........
................................................................................
.................... 191 List of Categories ....................................
....................................................................... 191 Hote
l Pricing.......................................................................
................................................. 192 Options...................
................................................................................
.......................... 193 Hotel Rate Change ...............................
............................................................................. 19
4 Hotel Terms...................................................................
...................................................... 194 7
Hotel Inventory.................................................................
................................................... 195 Options.................
................................................................................
............................ 195 Hotel Sell ....................................
................................................................................
......... 196 Sell Options .....................................................
................................................................ 198 Hotel Modif
ication.........................................................................
...................................... 199 Critical Options ....................
................................................................................
........... 199 Non-Critical Options............................................
........................................................... 199
CHAPTER 15......................................................................
....................................................... 200
Amadeus Cars ...................................................................
..................................................... 200 Car Location List ....
................................................................................
............................ 201 Car Location Policy ...........................
................................................................................
. 202 Car Availability and Rates Display .......................................
........................................... 203 Car Type Codes .................
................................................................................
............ 204 Car Availability Options ......................................
............................................................... 206 Car Rate Cat
egories ........................................................................
.................................. 207 Rate Category Codes .....................
................................................................................
... 207 Car Rate Features.......................................................
....................................................... 208 Car Sell ...........
................................................................................
..................................... 209 Access Level .........................
................................................................................
.......... 209 Car Sells Options: ..............................................
............................................................ 210 Modifying Car S
egment..........................................................................
........................... 212
CHAPTER 16......................................................................
....................................................... 213
Amadeus Insurance ..............................................................
................................................. 213 Provides and Products ....
................................................................................
.................. 213 Product Features.........................................
....................................................................... 215 Pric
e and Sell Insurance ...........................................................
........................................ 216 Insurance Sell Options ............
................................................................................
.......... 218 Individual Policy................................................
.............................................................. 218 Family Policy
...............................................................................
.................................... 218 Long Sell..............................
................................................................................
................ 219 Adding Option .............................................
........................................................................ 220 Sel
l Insurance without Having PNR .................................................
........................... 222 Sell Insurance in the Existing PNR..............
................................................................ 223 Retrieving
a PNR with Insurance Element ...................................................
.................. 223 Canceling an Amadeus Insurance Element...................
................................................ 224 Confirming the Insurance Pr
icing ..........................................................................
.......... 224 Add/Change ......................................................
.................................................................. 224 Print / D
isplay Insurance Certificate ...................................................
............................. 224
CHAPTER 17......................................................................
....................................................... 225
Amadeus Quick Reference.........................................................
.......................................... 225 Signing In / Signing Out ........
................................................................................
........ 225 Decode / Encode....................................................
........................................................ 225 Conversion ........
................................................................................
.............................. 225 Help ........................................
................................................................................
.......... 226 Amadeus Information Pages .......................................
................................................. 226 Availability / Schedule /T
imetable........................................................................
........ 226 Follow-Up Entries for Availability /Schedule / Timetable ..........
............................... 227 Flight Information..........................
................................................................................
.. 227 Sell Air Segment.........................................................
.................................................... 228 8
Name Field .....................................................................
................................................. 228 Contact Field ............
................................................................................
....................... 228 Ticket Arrangement Field............................
.................................................................. 228 Received
From Field......................................................................
................................ 228 End Transaction ...........................
................................................................................
.. 228 Retrieval PNR ...........................................................
...................................................... 229 Minimum Connecting Ti
me .............................................................................
.............. 229 Frequent Flyer ..............................................
.................................................................. 229 Advance S
eat Request.....................................................................
............................. 229 Other Service Information - OSI...............
.................................................................... 229 Service
s Required - SSR ...............................................................
............................... 230 Cancellation................................
................................................................................
..... 230 Change Segment Data...................................................
............................................... 230 Retrieve History ...........
................................................................................
................... 230 Remarks.................................................
.......................................................................... 230 R
eplicate PNR ...................................................................
............................................. 230 Split PNR ....................
................................................................................
..................... 231 Claim PNR.............................................
.......................................................................... 231 P
rinter / Printing...............................................................
............................................... 231 Past Date PNR ..............
................................................................................
................. 232 Manual Ticket Number .....................................
............................................................. 232 Timatic.......
................................................................................
....................................... 232 Queues..............................
................................................................................
............... 232 Bank Settlement Plan .......................................
............................................................. 232 Fare Quote Dis
play ...........................................................................
............................. 233 Follow-Up after Fare Quote Display............
................................................................ 233 Currency Co
nversion .......................................................................
.............................. 233 Excess Baggage Charges ......................
...................................................................... 233 Rate
Of Exchange Display.............................................................
............................... 234 Informative Pricing ........................
................................................................................
. 234 Itinerary Pricing.........................................................
...................................................... 234 Insert /Update TST In
formation (Cryptic Entries).....................................................
. 235 Printing Ticket ..........................................................
....................................................... 236 Display Electronic T
icket Record ...................................................................
.............. 236 Voiding an Electronic Ticket Record .........................
.................................................. 236 Refunding an electronic t
icket ..........................................................................
............ 237 Reprint ITR ...................................................
................................................................... 237 Document
Report Display ................................................................
............................. 237
9
CHAPTER 1 Introduction to Amadeus Selling Platform
The Amadeus Selling Platform is a comprehensive browser-based front office platf
orm designed specifically for travel agents. Amadeus Selling Platform (Vista) of
fers you a graphical interface to the Amadeus system making it easier for you to
sell travel, increase your productivity and focus on delivering great customer
service. Designed using the latest web technology, the intuitive graphical inter
face enables both new and expert users to make the most out of the Amadeus syste
m.
The Graphic page provides intuitive access to familiar Amadeus host functionalit
y for any agency. To complete a transaction, click on a button and fill in the b
lanks. You can book and price flights, reserve hotel rooms and cars, and view in
formation on a full range of travel services. Pop-up instructions and explanatio
ns guide the novice user.
10
Signing In
To launch the Amadeus Selling Plat form Application, Start internet explorer and
enter the URL (http://amadeusvista.com) The Welcome page will display as:
Click on for sign-in.
link at the left of the screen to initiate the application
11
In the Sign-In window, enter your agent sign details and password. Select the wo
rk areas you would like to sign in to and click on sign in icon.
You can also signing in to practice training.
12
Click on OK to start working
13
Signing In / Signing Out on command page
Two type of sign modes use in Amadeus are: 1. Sign in to production mode 2. Sign
in to training mode Signing in to first available area, enter Explanation: JI 2
345XY /GS JI JJ
JI0402ZM/GS
Sign in transaction code Agent sign Slash followed by the duty code
Duty Codes
AS CE GS PD Agent sell (travel agents only) Customer engineer General sales agen
t Pre/post departure agent PR RC SU TR Programmer Space control Supervisor TTY r
eject agent
For each terminal there are six work areas. When agents share a terminal, each a
gent can work independently in a different area. When one agent uses a terminal,
that Agent can use all six work areas. The areas are identified as A, B, C, D,
E, and F.
Signing Options
Sign-in entry to the first available area: JI 0000AA / GS Sign-in to work area A
: JI A 0000AA / GS Sign-in to multiple areas: JI A/B/F0000AA/GS Sign-in to all
work area: JI * 0000AA / GS Sign-in with password JI 0000AA/GS – amadeus1 Display
the status of work areas: JD Re-display the Sign-in message: JB Sign-in to Pract
ice Training: JJ0000AA / GS Sign-out of the current active area: JO Sign-out of
the specific area: JO B Sign-out of multiple work areas, with the same agent: JO
A/C/F Sign-out of all work areas: JO *
14
If you have a PNR displayed in a particular area, the system displays the messag
e PNR Present – please finish or ignore. You must ignore or end transacts the PNR
before you can sign out. The Amadeus system scans all signed-in terminals at 30-
minute intervals. If you have not performed a transaction on your terminal withi
n the last 30 minutes, the terminal is automatically signed out.
Move between Areas
When you sign in to more than one area, you can move from one to another by ente
ring JM Followed by the work area you want to Move to. For example: JMB If you w
ant to move to another area where more than one agent is signed in to the same T
erminal, enter JM and the last two letters of your sign. For example: JMXY
Move between Work Areas Options
Sign in to another work area: Move to a specific work area: Move to a work area
by agent Sign: Suspend a work area temporarily: JX C JMB JM AA JS
NOTE:
Please don’t share your password with any one nor leave a written trace of it, Sig
n-out of your account when you leave your desk, Change your password at least ev
ery 90 days, and don’t re-use any of your last 12 passwords.
15
Status of Work Areas
To display Status of the work areas of Sign-In, Enter: JD System Response:
Explanation: 8CB2B00F DOH1A0980 AGY TM MOD SG DT LG TIME QCAT ACT Q STATUS NAME
Terminal number Office id Pseudo city code as a travel agency Time since last tr
ansaction in this area PRD for production, or TRN for practice training Last two
characters of agent sign Duty code Language code System time display (24:24hr c
lock)(12:12hr clock) Queue category used for agent sign sorting Active queue Act
ive category Status of Sign-in Name of the first passenger entered in the PNR.
16
Local security
Many of the security features in Amadeus are controlled centrally by the Amadeus
security administrator (ASA). However, the local security functions in Amadeus
allow many of the security features of an office to be maintained by one or more
people in that office. Such a person is known as the local security administrat
or (LSA). The LSA can create and maintain sign banks and security profiles for t
he agents in his or her office.
Creating an Agent Sign and Profile
You can create an agent sign and add the sign to the sign bank if you have ASA o
r LSA rights. Any security attributes that the LSA does not enter will take the
values from the office default attributes. Example entry:
JGA1234AB.DOHQR2104/DUTA-GS/USN-NISHAD
JGA 1234AB .DOHQR2104 /DUTA -GS /USN -NISHAD Transaction code New Agent Sign (.)
Dot and followed by office id Slash, followed by Duty Code security attribute D
ash, followed by Duty Code (GS /AS / SU) Slash, followed by Username Security at
tribute Dash, followed by User name
Deleting an Agent Sign
An agent sign can be deleted from the sign bank by Amadeus security administrato
r (ASA) or the local security administrator (LSA). Example entry:
JGX1234AB.DOHQR2104
17
Command Recall/History
Command recall is a function that allows you to re-display your previous Entries
. Transaction Code Description RE To recall your last entry RE2 To recall the en
try you made before last entry The History function tab allows you to view what
entries you have made:
System Response:
18
Office Profile Display
Every Amadeus terminal is associated to an office id. The office id is structure
d as follows, For Example office id: DOHQR2900 Explanation: DOH QR 2
City or airport code for terminal location Corporate code for airline, travel ag
ency, hotel, car, etc… Corporate qualifier code as travel agency 0 1 2,34 5 System
user airlines Participating airlines Travel agencies Hotel provider Car provide
r 6 7 8 9 Tour provider Surface provider Other provider Wholesaler
900
Office number
The office profile is the security record which controls many functional feature
s at office level. An office profile record is attached to each existing office
id. Many transactions check the office Profile for security reasons. To display
your own office profile, enter: PV To display the office profile for another off
ice, enter:
PV / DOHQR2120 (Office Id) or PV / 65209896 (IATA Number)
“ANC” field of the office profile indicates the office has Authority
to issue tickets.
19
Customised Itinerary/Invoice message
There are 40 customised itinerary/invoice message lines. They must be stored ind
ividually. To update this field, enter, for example: PVU/C01-TEXT To delete the
text in this field, enter: PVU/C01 01 is the line number, between 01 and 40.the
text can be 1-61 characters long. To add office opening hours (0800 – 2000 SAT – TH
U) PVU/OOH- 0800,2000:761234
20
CHAPTER 2 Amadeus Help
Online help contains a detailed description of all the entries that can be used
in the Amadeus central system. Online help is intended to provide you with the m
ost up to-date support in the use of The Amadeus central system. The information
it contains is immediately updated as soon as functional enhancement is made to
the system. You can display help Information any time, even before you sign in
to the system, by entering: HELP or HE You can also access help in the following
ways: - By Subject index - By Transaction code - By Quick path The main subject
index provides quick paths to various subjects. For example, the fares subject
Contains over 20 pages dealing with various aspects of fares. To access the inde
x for the "Fares” Subject, Enter: HE FARES The index provides a list of all the pa
ges contained in that subject, and how to get to each page. For Example, to go t
o the introduction Page, Enter: GP INT You can display help on every transaction
code used in the Amadeus system. To request help for A Transaction, enter: HE (
transaction code) For example: HE FQD To access help pages, you have a choice of
quick path entries, which all begin with: HE You can find some of these quick p
aths listed in the main help index, or in the alphabetical index, or within a pa
ge. For example the quick Paths that can be used to access help on ticketing are
: HE TICKETING HE TICKET HE TIC If you make a mistake in an entry, the system di
splays an error message. If this happens, you can Display online help for the tr
ansaction Code that you entered incorrectly by entering: HE/
21
If your error involves a multiple element entry, Amadeus displays the help page
for the first Transaction code used in the Entry. The information in a help page
usually begins with an example of the basic entry you can use for that applicat
ion. A table of contents follows which lists the sections in the page and indica
tes how to display them. For example, to move to the section starting on line 10
6, enter: MS106
Amadeus Online Help Options
Help on Help: Help on a specific transaction: Help on a specific topic: Step-by-
step instruction for common tasks: Help on the last transaction entered: List of
updates to online help:
HE HE HE NM HEPNR NAME HE STEPS HE/ HE UPDATES
22
Amadeus Information System
AIS is a central source of reference information available to all Amadeus
users. Some parts of AIS are updated by Amadeus, others by External providers. Y
ou can display AIS pages at any time, even when you are not signed into Amadeus.
If you are working in Amadeus, you can display AIS and then return to your prev
ious activity. You can move to the page you want to display by using special sho
rt commands called quick paths. For example, to access the Qatar Airways page en
ters: GG AIR QR To display main index of AIS topic enter: GG AIS
Amadeus Information System Display Options
Display AIS INDEX: Airline in Amadeus: Access Level: Airline in Amadeus: Functio
n Levels: List of carriers with origin country: Amadeus functions supported by a
specific airline: List of airline having their own AIS pages: Information provi
ded by a specific airline: Airline s city information: Information about Amadeus
Cars: Information on a specific car company: Information about Amadeus Hotels:
Information on a specific hotel chain: Product announcements in Amadeus: Weather
forecast for a specific city: Information on specific Airport: Information on a
specific country: Information from a specific Amadeus ACO: Information on Amade
us Input & Output codes: GG GG GG GG GG GG GG GG GG GG GG GG GG GG GG GG GG GG A
IS PCAL ACC PCAL FUN PCAL AIR PCA LH AIR AIS AIR QR AIR LH NYC CAR CAR ZI HTL HT
L SI NEWS WEA JNB APT CDG COU QA AMA QA CODE
23
CHAPTER 3 Encoding and Decoding
Amadeus uses codes to represent locations, companies, and equipment in the entri
es you use in Amadeus and the displays that are returned to you Therefore you ne
ed to be able to interpret the Codes you see and use.
The Encode and Decode transactions allow you to:
1- Display the code for a full name that you enter 2- Display the full name for
a code that you enter 3- In some cases, display a full list of codes
You can encode and decode: Locations (Countries, Cities, States) Companies (Airl
ines, Cars, Hotels, Rail) Equipment (Cars, Aircraft)
To Encode an IATA Name: Examples: To Decode an IATA Code: Examples: DAN (IATA Na
me) DAN London DAN Heathrow DAC (IATA Code) DAC LON DAC LHR
Encoding and Decoding Options
Encode for Location: Encode/Decode a country: Encode/Decode a state: Encode/Deco
de an airline: Encode/Decode an aircraft: Encode/Decode a Hotel: Encode/Decode a
car company: Decode City/Airport from three letters code: List all Airports for
City: Decode an airline 2 letter code: Decode an airline number: List the state
s for a country: Nearest Ten Airports Location start with letter ‘’A’’ in a country
DAN RIYADH DC QATAR DNS WASHINGTON DNA EMIRATES DNE 747 DNH MARRIOTT DNC AVIS DA
C LAX DB NYC DNA GF DNA 072 DNS US DAN CHICAGO/N DAN A /FR
24
Conversion
You can add, multiply, subtract, and divide, as follows: TO DO THIS SYMBOL EXAMP
LE Add ; DF120;25 Subtract DF 30-20 Multiply * DF 30*3 Divide / DF 20/2 You can
calculate the base fare, total fare, or sales tax by adding a percentage to the
base fare, or subtracting a percentage from the total. For both adding and subtr
acting, the entry is the same: DF370P10 You can use the DD transaction as:
A calendar: To display days of the week, dates, and the number of days between d
ifferent
dates.
A clock: To display the time at different locations, time differences, and elaps
ed Flight
times.
To display the day of the week for a specific date in the current year, enter, F
or example: DD31DEC System Response:
FRI31DEC10
To display the day of the week for a specific date in another year, specify the
year, Enter: DD 04FEB 09 System Response:
WED04FEB09
To display the system date, enter: DD System Response:
System Time is 0946/0946A on THU07OCT10
You can display the following times: 1- The current time for anywhere in the wor
ld 2- The time difference between any two locations 3- The time in one city rela
tive to another 4- The elapsed flying time between two cities Current time in an
other city and difference between that city and your own, Enter: DD LON
25
Time in another city compared to a specified time to another city, Enter: DD LON
1800/NYC To display the elapsed flying time between two cities, enter for exampl
e:
DD PAR1335/LAX1720
Explanation: DD Transaction code
PAR 1335 / LAX 1720 Code for city of departure Departure time Separator Code for
city of arrival Arrival time
To display the date for a specific city, enter, for example: DD SYD System Respo
nse: SYD Time Is 2049/ 849P on FRI08OCT10 SYD is 10HRS 00MIN Later
To display a date a specified number of days after a given date, enter, For exam
ple: DD 25JAN/30
System Response WED24FEB09
To display a date a specified number of days before a given date, enter, for exa
mple: DD 25FEB/- 30
System Response: TUE26JAN10
You can combine the last two entry types to calculate a series of dates before a
nd/or after the Specified date. For example, enter: DD 18FEB/-7/7/30
System Response: THU11FEB10/THU25FEB10/SAT20MAR10
To display the number of days between two dates, enter, For example: DD 14JUL/25
DEC
System Response: 164
26
Conversion Options
Calculate Percentage: Calculate time Difference between two Cities: Time for Spe
cific City: Compare Two Cities Time: Number of Days after Date: Number of Days b
efore Date: Day of the week for the Date:
DF 950 P 10 DD PAR/NYC DD SYD DD NYC1800/LON DD 12DEC/27 DD 12DEC/-14 DD 25DEC
27
CHAPTER 4 Amadeus Air
Amadeus Air provides airline Schedule and availability information for flight th
at have seats available for sale. Availability and schedule displays contain fli
ghts for airlines that have a sales agreement with Amadeus. Airlines can have th
e following access levels with Amadeus:
Access Indicator
:
Description Amadeus Access Update
o Real-time schedule information including flight irregularities is shown in Ama
deus principal displays. o Seat counts are fully numeric: 9 stand for 9 or more
seats available and any figure below 9 indicates the actual number of seats left
. o Sales will be limited to the sales quota per class of service indicated by t
he participating airline. o Booking action code: SS (seat sold).
.
Amadeus Access Sell
o Seats sold from any Amadeus display are immediately confirmed or rejected by t
he airline. So booking confirmations are guaranteed. o The airline’s own record lo
cator is sent to Amadeus and included in the PNR through the Record Return funct
ion.
/
Amadeus Full Access
o Amadeus Full Access is the combination of Amadeus Access Update and Amadeus Ac
cess Sell. o Amadeus always mirrors the exact status of the airline’s inventory re
garding availability and schedules. o Bookings made are transmitted immediately
to the airline and simultaneously decreased from the airline’s own inventory. o Se
at confirmations are guaranteed.
28
Access Indicator
Description Direct Access
o Connects users to the airline’s own flight inventory on a secondary, carrier-spe
cific display. o Gives immediate, up to date information on seat availability, f
light schedules as well as flight information and seat maps. o Sales are reporte
d to the target airline in a teletype message sent after EOT. o Seat sales made
are guaranteed (no reject permitted).
*
Blank
Standard Access
o Flight schedules and availability are updated weekly via tape or teletype mess
age. o Sales reported to the target airline via teletype message after EOT. o A
booking is considered as accepted after 24 hours unless the airline returns with
an acceptance or a denial message within 24hours.
o Booking action code: SS (seat sold).
29
Amadeus Availability
An Amadeus availability display shows all flights with at least one seat availab
le for sale or Waitlist, for all airlines which have sales agreement with Amadeu
s. Based on the transaction code and parameters you use to request the display.
Amadeus Schedule
An Amadeus schedule display shows all flights operated by all airlines who submi
t schedule Information to Amadeus, for airlines that have a sales agreement with
Amadeus, availability status codes are shown for each class of service, regardl
ess of whether seats are Available, availability Status codes are shown for each
class of service, regardless of whether seats are available. The schedule displ
ay also shown flown flights availability and schedule displays include flights u
p To 361days in the future (less for some airlines) And up to 3 days in the past
are stored in the system. Flights in the past are shown in an availability disp
lay without availability status Codes. The Transaction code for a neutral availa
bility is (AN) or neutral schedule is (SN). To request A different type of displ
ay, replace AN or SN with any of the following: AA or SA For A display by arriva
l time AD or SD For A display by departure time AE or SE For A display by elapse
d travel time
By Neutral Display
A neutral display (AN or SN) shows flights departing up to one hour before the d
eparture time you specify. If you do not specify A time, the display includes fl
ights departing up to one hour before The current time (for the current date) or
flights departing from 0000 (midnight) on The day of departure (for a future da
te).
By Departure Time Display
A display by departure time (AD or SD ) shows flights in order of departure and
starts with flights departing up to one hour before the time you specify. If you
do not specify a time, the display starts with flights departing up to one hour
before the current time (for the current date) or flights departing from 0000 (
mid night) on the day of departure (for a future date).
30
By Arrival Time Display
A display by arrival time (AA or SA ) shows flights in order of arrival and star
ts with flights arriving up To one hour before the time you specify. If you do n
ot specify a time, the display starts with flights arriving up one hour before t
he current time (for the current date) or flights arriving from 0000 (Mid night)
on the day of arrival (for a future date).
By Elapsed Travel Time Display
A display by elapsed travel time (AE or SE ) shows flights in the order determin
ed by the following calculation: the actual elapsed flight Time (including stopo
ver and connecting time) plus the time between the departure time you specify an
d the actual departure time of the flight. For example: Assuming you specify a d
eparture time of 1600, the following table shows the order in which four flights
would appear on the availability or schedule display.
The order of flights described below applies to all types of availability and sc
hedule display for European Union regulations except USA.
1. Non-stop flights, by departure time (earliest to latest) 2. Direct flights, b
y elapsed flight time (shortest to longest) 3. Flights with an equipment change
en route and connections by elapsed flight time
Two and three segment connections, online connections, and interline connections
are not sorted. European Union regulations apply in most Amadeus market except
the US ACO.
31
Amadeus Availability / Schedule Options
To request an availability or schedule display For One-way routing AN 11JUL DOHD
XB SN 11JUL DOHDXB For Specific Time, AN 11JUL DOHDXB 0900 SN 11JUL DOHDXB 0900
For Specific Carrier, AN 11JUL DOHDXB / A QR SN 11JUL DOHDXB / A QR For Specific
Class, AN 11JUL DOHDXB / C F SN 11JUL DOHDXB / C F For Specific Cabin, AN 11JUL
DOHDXB / K F SN 11JUL DOHDXB / K F For Specific Transit point (Via), AN 11JUL D
OHDXB / X AUH SN 11JUL DOHDXB / X AUH Combination, AN11JUL DOHDXB 0900/ X AUH /
A GF / C F
SN 11JUL DOHDXB 0900/ X AUH / A GF / C F
DIRECT ACCESS
Direct access provides you with direct access to the reservation systems of majo
r airlines. Using standard Amadeus entries, you can obtain current information o
n availability of seats through a real Time link between Amadeus and the airline
. By accessing the airline s reservation system directly, you can see the last s
eat available on a flight, without the airline rejecting the booking after end t
ransaction. Flights can be sold even if they are on request, or show a waitlist
status on other types of Amadeus display. You can see up to maximum of 26 classe
s of service in a direct access display. All Amadeus users can directly access t
he inventory systems of the Airlines that have a direct access agreement with Am
adeus. Link between Amadeus and the airline inventory system for 3-minutes only.
When you know that the airline has a direct access agreement with Amadeus, ente
r the number 1 Followed by the two-letter airline code. You can only use the ava
ilability-by-departure time (AD) Transaction code. Enter, for example: 1EKAD12SE
PDOHDXB or Display Amadeus availability and apply change entry for specific line
number of airline required. For example EK846 on line number 4 of Amadeus Displ
ay Screen, Enter: ACL4
32
System Response:
21 EK842 F9 V9 22 EK844 F9 V9 Y9 T9 Y9 T9 B9 H9 B9 H9 Q9 S9 Q9 S9 K9 DOH DXB 130
0 1300 0 777 K9 DOH DXB 0940 0940 0 777
Direct Access Availability Starts with Line 21 Scrolling entries are used to req
uest additional displays within the same period of availability or schedule disp
lay.
MD or MB MU or MT MD MB MU MT MN MY MPAN MPSN Moves To A Subsequent Screen Moves
To A Preceding Screen Move Down Move Bottom Move Up Move Top Moves Next Day Mov
es Previous Day Redisplay Last Availability cleared Screen Redisplay Last Schedu
le Cleared Screen
Modifications to a current display can be made by entering the transaction code
for change – AC (availability change) or SC (schedule change) combined with the ne
w information for the area to be modified. Multiple changes can be combined in a
single transaction, if they are entered in the following sequence: Date Period
AC 15JUN or SC 15JUN Only Origin City AC MUC or SC MUC Only Destination City AC
//MIL or SC //MIL City Pair AC MUCMIL or SC MUCMIL Specific Carrier AC /AEK or S
C /AEK After 2 Days AC2 or SC 2 Before 3 Days AC -3 or SC -3
33
Time Table
Timetable displays can be requested using the following transaction codes: TA TD
TE TN
By Arrival Time Order By Departure Time Order By Elapsed Time Order By Neutral O
rder
Time Table Display Options
Weekly timetable Weekly timetable from specific date Weekly timetable for specif
ic carrier
TN DOHCAS
TN01JULDOHCAS TNDOHCAS/AQR
34
Flight Information
FLIFO is flight information stored and displayed in Amadeus. It provides the mos
t up-to-date planned and operational information about a particular flight both
before and after departure. The information available in FLIFO is provided to Am
adeus by the airline. Flight information is available for airlines that have a s
ales agreement with Amadeus. If you request FLIFO for a flight operated by anoth
er Airline, the system displays an error message telling you that flight informa
tion is not available. You can display FLIFO by specifying the flight number, or
with short-cut entries from the PNR, Availability, or Schedule displays. This e
ntry is used to display the latest known operational details of the flight. To r
equest flight information for a specific flight today, enter, For example: DO QR
620 For a specific date, enter for example: DO QR620/12JUL
Flight Information Display Options
From availability / schedule displayed: From PNR segment: By Flight Information
DO2 DO2 DOBA124/12JAN
35
CHAPTER 5 Passenger Name Record - PNR
A passenger name record (PNR) contains the details of a passenger s reservation,
and other information related to passenger’s trip. Each PNR consists of a collect
ion of information items called elements. A PNR can contain a maximum of 999 ele
ments but it must contain the following five mandatory elements:
- Name element - Itinerary element - Contact element - Ticketing element - Recei
ved from element A passenger name A booking for a flight or other service A tele
phone number, or contact information for the person making the booking An indica
tion of the arrangements for issuing a ticket for the booking The Name of the pe
rson who has mad the booking
After you have entered the five mandatory elements, you can use an end transacti
on entry to file the record in The Amadeus central system. When a PNR is filed i
n the system, it is assigned a six- character code called a record locator which
you can use to retrieve The PNR
36
Name Element
The Name Entry Is Used:
- To Insert Names for Individual Passengers into A PNR during Creation - To Add
Individual Name Elements for a Group
At least one name element is mandatory for the creation of a PNR and to end tran
saction on a retrieved PNR.
Single Passenger Name
To enter a name element for a single passenger, you enter the transaction code N
M followed by followed by the passenger s surname, a slash, and the given name o
r initial. You can also add a title, preceded by a space.
NM1ALMALKI/JAFFER MR
System Response:
Note: The surname must contain a minimum of two characters and can contain up to
59 Characters. The system uses the passenger type codes for fare pricing and to
create OSI or SSR elements that identify the status of certain passengers. In g
eneral, you can enter only one type code per passenger. The exceptions are the i
nfant and id codes, which you can combine with other type codes. You enter the p
assenger type code between parentheses immediately after the first name or title
. Here is an Example Entry: NM1JONES/TOM(YTH) The passenger type code YTH indica
tes that the passenger is a youth. For child passengers between the ages of 2 an
d 11, you must use the type code CHD. When you enter CHD, the system generates a
n SSR element to inform the airline that the passenger is a child and is to be t
reated accordingly, enter, For example: NM1ALEMADI/YASIN(CHD /01JAN06)
37
System Response:
Multiple Passenger with Same Surname
If several passengers with the same surname are traveling together, then you onl
y need to enter the surname once. This is useful for Family parties, etc. Enter
NM followed by the number of passengers sharing the surname, followed by a slash
and the given name and title of each Passenger, with each passenger separated b
y a slash. For example, enter:
NM3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS
System Response:
38
Multiple Passengers with Different Surnames
Multiple surnames, with the individual passenger name for each, can be entered i
n a single entry. The transaction code NM is required only at the beginning of t
he entry or we can enter multiple surnames with using; in the end of every title
. Entry: NM1ALSAAD/BADER MR 1ALNASSAR/JAFFER MR or
NM1ALSAAD/BADER MR ; NM1ALNASSAR/JAFFER MR
System Response:
Passenger with an Infant
There is a special passenger type code (INF) for infants traveling with an adult
passenger. This type code is exceptional as it is entered with the accompanying
adult passenger.
Infant Surname Same as Adult Associated
Entry: NM 1ALEMADI/NOORA MRS(INF/ NASREEN/16JUN09) System Response:
39
Infant Surname Different with Adult Associated
Entry: NM 1ALEMADI/NOORA MRS(INF ALNASSAR/NASREEN/16JUN09) System Response:
Name Field Options
Single Passenger: NM1ALKULAIFI/ALI MR Multi Passengers, same surname:NM2ALKULAIF
I/ALI MR/NORA MRS Multi Passenger with different surname: NM1ALKULAIFI/ALIMR;NM
1ALKULAIFI/NORSMRS Child Passenger: NM1ALKULAIFI/JAFFERMR(CHD/16JUN06) Infant, s
ame surname as Adult: NM1ALKULAIFI /NORA MRS (INF/NASIR/16JUN09) Infant, differe
nt surname as Adult: NM1ALKULAIFI/NORAMRS (INFALNAIMI/NASIR/16JUN09)
40
Sell Segment
An itinerary element can be a flight, hotel, car or ground transportation elemen
t. Each individual itinerary element is called segment. A PNR can contain up to9
9 itinerary elements in the PNR, the itinerary element follow the Name, and are
number consecutively. - Direct sell (long entry) - Sell from availability (short
entry) Each time you make a sell entry, the system displays the response as an
element in the PNR with the appropriate action code for the Airline’s sales agreem
ent with Amadeus. When you know all the details for a specific flight, you can b
ook a seat using a long sell entry. A long sell entry is also called a direct se
ll entry. The long sell entry does not refer to an availability or schedule.
SSQR001B10DECDOHLHR4
or
SSQR001B10DECDOHLHRNN4
Explanation
SS QR001 B 10DEC DOHLHR 4 or NN4 Segment Sell Transaction Code Airline Code and
Flight Number Class of Service Departure Date Origin and Destination Airport Cod
es Number of Seats Requested
When you have availability or schedule display on your screen, you can make a sh
ort Sell segment entry directly from the display.
41
The availability display below illustrates the short sell Entry:
To sell one F class seat for QR023, Enter:
SS1F2
Explanation SS 1 F 2
Segment Sell Transaction Code Number of Seats Class of Service Availability or S
chedule Line Number
System Response:
42
Here are some examples of entries you can make when you want to book connecting
flight in a different class of service: Example:
1- Book 3 seats in M class on the first segment and Q class on the second segmen
t, both segments on line 4 of availability display, Enter: SS3MQ4 System Respons
e:
2- Book 3 seats in M class on the first segment, D class on the second segment a
nd F class for third segment, all segments on line 4 of an availability Display,
Enter: SS3MDF4 System Response:
43
Contact Field
A PNR must include a contact element (to indicate where passengers can be contac
ted) before you make an end of transaction during PNR creation or after PNR retr
ieval. Every passenger in the PNR must be covered by a contact element. A PNR ca
n contain a maximum Of 127 contact elements & the contact element consists of th
e transaction code AP, followed by 1-90 characters of free-flow text. For exampl
e, enter: APH- DOH 44483888 Explanation
APH DOH 44484888 Contact Transaction Code for Home City code of the Telephone Nu
mber Telephone Number
Mobile Contact: Business Contact:
APM- DOH 55555555 APB- DOH 44444444
In addition to telephone contact elements, you can enter e-mail contact elements
. For e-mail: APE- abc@abc.com System Response:
44
Ticket Arrangement
A ticketing arrangement element, also referred to as a TK element must be includ
ed in the PNR to indicate the status of the ticket Issuance for all passengers i
n the PNR. The ticket arrangement element must be present in a newly created or
retrieved PNR before end of transaction is accepted by the system. The maximum n
umber of active ticketing arrangement elements for each PNR is 127. Basic entry
for ticket arrangement: TKOK Where TK is transaction code for ticket arrangement
OK TL
Tickets have been issued (no queue placement) Ticket time limit is used to reque
st ticket issuance on a specific date and time, and in your office or in another
location. Automatic queue placement to queue
8, Category C1.
XL
This identifier enables the itinerary to be automatically cancelled when the dat
e entered in the TK Element is reached. THE system automatically cancels the Iti
nerary (XI) and ends transaction (ET). The cancellation takes place at local dat
e and time.
System Response:
45
Received From
The received from (RF) element indicates who has instructed you to make or updat
e a reservation. The RF Element is mandatory. After you create or modify a PNR,
you cannot file the PNR unless an RF element is Present. The RF element only app
ears in the PNR during the current session and is recorded in PNR history when t
he PNR is filed at the end of transaction. The basic received from entry consist
s of the transaction code RF followed by the name of the responsible person. You
can enter the name in any format. The RF element can contain a maximum of 69 ch
aracters, including spaces. Basic Entry for Received From: RF MR ALNASSAR Explan
ation RF MR ALNASSAR Received from transaction code Free flow text
System Response:
46
End of Transaction
When you have entered the five mandatory elements to create a PNR, you must end
transaction to the record in the system. To file and close the PNR, enter: ET Sy
stem Response:
END OF TRANSACTION COMPLETE - (6- Character Record Locator)
To end transaction and redisplay the PNR on your screen, enter: ER With one entr
y you can end transaction and change advice codes in the PNR. This entry changes
advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements.
Elements that contain the codes NO, UN, and UC are transferred to the history se
ction of the PNR. In addition, associated elements, such as the FA or FB element
, are updated or removed from the PNR and close the PNR. Enter: ET K Elements th
at contain the codes NO, UN, And UC are transferred to the history section of th
e PNR. In addition, associated Elements, such as the FA or FB element, are updat
ed or removed From the PNR and re-display the PNR on your screen, Enter: ER K
Note: Please cancel all ‘’ HX ’’ segments from the Amadeus PNR. If failed to remove ‘’ HX’’
ents from the PNR, airline may raised the ADM’S to travel agency.
47
Ignore Transaction
The ignore entry disregards all entries made during the current PNR session. Dur
ing PNR creation, the ignore entry removes any record of the PNR from the system
. Any entries that are on the screen remain until the screen is cleared. Basic e
ntry: IG System Response:
-IGNORED-IGNORED-ABC123 For a newly created PNR For a retrieved PNR
When you want to ignore current updates to an existing PNR and have the PNR redi
splay on your screen in its original form without any modification, enter: IR
Canceling
PNR elements are divided in to three categories: Name Elements Flight Segments O
ther
You make the cancel entry (XE) to move single or multiple active elements from t
he face of a PNR to PNR history. When you cancel an itinerary element, a message
is sent to the vendor (Air Line, Car, Hotel, etc.). To cancel Element on line 2
, enter: XE 2 You make the cancel itinerary entry (XI) to cancel all active iti
nerary elements of the PNR: XI You cancel Seat request element on the line 6: SX
6
48
Retrieval
The retrieve PNR transaction is used to retrieve and display an active PNR or to
redisplay a PNR during the current session. A travel agency can retrieve:
- All PNRS for which the agency or another office defined by security has respon
sibility - Containing PTAS that it created - That other offices in the same chai
n created
Retrieving a PNR By Record Locator
All agents can retrieve PNRS for which they are responsible, or for which an EOS
agreement is in place, by entering: RTW4RQL4 Explanation
RT W4RQL4 Transaction Code Record Locator
Retrieving a PNR By Surname
This entry is limited to the office with responsibility for the PNR. For an exac
t search, enter the full name. For example: RT/SMITH/J Explanation
RT /SMITH/J Transaction Code Slash followed by name or group name
Retrieving a PNR By Alphabet
Retrieve PNR For Partial Name or Alphabet, Enter: RT/S Explanation RT /S Transac
tion code Slash followed by partial name or alphabet
Retrieving a PNR from Name List Display
To display a PNR from a list displayed by another retrieval entry, enter: RT 2 (
2 Is the Reference Number) To redisplay the list before or after modifying the d
isplayed PNR, enter: RT 0
49
Retrieving a PNR by Flight Number and Name
To Display a PNR by Flight Number and Name, Enter: RTQR001/23DEC-ALNASSAR Explan
ation
RT QR001 /23DEC -ALNASSAR Retriever transaction code Flight number Slash followe
d by date Dash followed by passenger name
Retrieve specified element in PNR
RTA RTC RTI RTN RTB RTK RTP RTW RTN,F,K,I Air Segment Car Segment Itinerary Name
Itinerary Remarks Ticketing Passenger Info Group Itinerary Several Options RTH
RTX RTG RTR RTJ RTF RTO RTRRX RTTN Hotel Segment Hotel & Car OSI & SSR Remarks C
ontact Fare Element Option Corporate Remarks Active Ticket Number
Retrieving a PNR by Flight Number
The PNRS that have been created for a specific flight and date. Only the PNRS th
at you are allowed to retrieve individually appear in the list. To list all PNRS
for A flight on a Specific date, enter the date after the flight number. For ex
ample: LP/BA902/10OCT/LHRFRA Explanation
LP /BA902 /10OCT LHRFRA Transaction Code Slash followed by the airline code and
flight number Slash followed by the date Origin and Destination Airport codes
Retrieving a PNR from List of Flight Search Display
You can retrieve A PNR from A search by flight display using the transaction cod
e LP followed by the line number for the PNR in the Display, for example: LP 002
To redisplay the search by flight display, enter:
LP 0
LP/QR001/15DEC-D LP/QR001/15DEC/DOHLHR LP/N(M) MPLM
Display list of passenger for specific date Specific board and off point Passeng
er surname starting with letter M Move to previous list multi
50
Steps To Create a PNR
Following are the steps to create a PNR.
Display the Availability / Schedule Entry: AN15OCTDOHDXB - or – SN15OCTDOHDXB
System Response:
Sell the Air Segment/ Segments
Sell the Air segment / segments from the availability display, For Example: Sell
‘’3’’ seats on ‘’EK842’’ (Line Number 5 of availability display) in ‘’V’’ class. Entry: SS
System Response:
51
Enter the Name
Single Name: NM1ALNASSAR/KHALIFA MR Same Family Name for 2 Passengers: NM2 ALNAS
SAR/KHALIFA MR/MARIAM MRS Child Name: NM 1ALNASSAR/THAMER MR(CHD/01JUN06) Infant
Family Name as Adult: NM1ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09) Infant Family N
ame different from Adult: NM1ALNASSAR/MARIAM MRS(INFSHEIKHA/NOORA/16JUN09)
System Response:
Enter the Contact Details
Telephone contact of passenger: APH- DOH 4443888 Travel Agency Contact: AP (Pres
s ENTER key) E-mail contact:
C/O ZAFAR
APE-abc@abc.com
System Response:
52
Enter the Ticket Arrangement Option Ticket arrangement, No Time Limit: TKOK - OR
Ticket arrangement, with Time Limit: TK TL10OCT/1200
System Response:
Enter the Received From Element Received from (contact person’s name): RF MR KHALI
FA
System Response:
53
End Transaction to Save the PNR End Transaction to save changes: ET - OR End Tra
nsaction to save changes and redisplay PNR:
ER
System Response:
54
CHAPTER 6 General Remark
The General Remark command is used to load remarks in a PNR, any Amadeus user th
at has access to the PNR can read all general remarks. A PNR can contain a maxim
um of 127 general remarks, and, each remark can have up to 124 characters. Entry
: RM PLS MAIL TKTS TO PAX
Confidential Remark
A Confidential Remark is a comment in a PNR that can only be viewed when the PNR
is retrieved in the office where the message was entered. Entry: RC VISIT IS CO
NFIDENTIAL
Itinerary Remark
The Itinerary Remark, as its name suggests, is used to add remarks to the PNR th
at will appear on the clients printed itinerary. Itinerary remarks added to the
PNR that can be segment associated, and will appear just below their associated
segment of the printed itinerary. They may only be associated to flight segments
however. Un-associated itinerary remarks print at the bottom of the itinerary b
elow all of the segments. Entry: RIR LIMOUSINE TRANSFER FROM AIRPORT TO HOTEL/S3
55
Other Service Information (OSI)
An OSI (other service information) element contains special information regardin
g a passenger or passengers in the PNR that is sent to the airlines that appear
in the itinerary. An OSI element is not a service request and does not require c
onfirmation from the airline. The mandatory items in an OSI entry are the transa
ction code OS and the two-letter code of the airline to which the information is
to be sent. If the OSI element is for all airlines in the itinerary enter YY as
A common code. The entry can contain a maximum of 68 characters. A PNR can cont
ain a maximum of 127 OSI elements. Basic Entry:
OS EK VIP COMPANY PRESIDENT
Transaction code Specified airline specified for the OSI message OSI text
Explanation: OS EK VIP COMPANY PRESIDENT System Response:
56
Special Service Request (SSR)
An SSR (special service request) is an application to an airline to provide a pa
rticular facility for A Passenger or passengers. A special service request is ma
de using an SR entry, which generates an SSR element in the PNR and a request me
ssage to the airline or airlines Concerned. A PNR can contain a maximum of 127 a
ctive SSR elements. To Create SSR elements for all flight segments in an Amadeus
PNR, you enter SR followed by a four-character service code. For example reques
t for vegetarian meal, Enter: SRVGML For IATA-Meal Codes Enter: HE MEAL CODE
Special Service Request for FOID
To create an SSR for a FOID as a passport number, Enter SR FOID EK HK1-PP1234567
/P1 System Response:
Special Service Request for Passport (APIS)
To create an SSR for passport / identity Card information (APIS):
SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M15DEC09-JACKSON/MICHEL-H/P1
57
Secure Flight Passenger Data (S.F.P.D)
In Compliance with the Secure Flight Program, airlines will have to send mandato
ry passenger data to the TSA (Transport and Security Administration) - US depart
ment of Home Security. Hence effective 1st October 2010 all travel agents must e
nter the SFPD (Secure Flight Passenger Data) for any flights to US in the PNR. T
ravel agents must enter Secure Flight Passenger Data through SR DOCS entry which
must contain the Passenger s Name (as per Passport), Date of Birth, and Gender
at least 72 hours before the flight. The Format/Entry for this data is as follow
s:
SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1
SR DOCS AA HK 1 ----30JUN73 -M -SMITH DAVE /P1 Transaction code (Mandatory)
SSR code for APIS primary travel document (Mandatory) Airline code where message
to be sent (Mandatory) Action code (HK only) (Mandatory) Number of services req
uested (Mandatory) 5 dashes Date of birth in DDMMMYY-format (Mandatory) 1 Dash w
ith Gender Indicator (Mandatory) - M for Male, F for Female, MI for Male Infant,
FI for Female Infant, 2 Dashes Travel document surname (Mandatory) Travel Docum
ent First Given Name (Mandatory) Passenger Association (For a Multi-Passenger PN
R)
SYSTEM RESPONSE:
SSR DOCS AA HK1////30JUN73/M//SMITH/DAVE/P1/S3
Note: At ticket issuance time, system first checks if segments are SECURE FLIGHT
relevant, if the absence of SR DOCS entry in the required PNR will restrict the
ticket issuance.
58
Frequent Flyer
Many airlines offer frequent flyer programs to passengers who travel often on th
eir airline. These programs vary from airline to airline, each offering special
features to their frequent flyers. Each frequent flyer is assigned an individual
identification number. Some airlines maintain a database with frequent flyer re
cords in Amadeus containing the following information:
1- Passenger Family Name and Given Name or Initial 2- Frequent Flyer Identificat
ion Number 3- Frequent Flyer Priority Number.
To display the table of airlines that have agreements, enter: VFFD You can use t
ransactions for frequent flyer passengers: To display the name of a passenger as
it is stored in the frequent flyer database of an airline, Enter: FFD To create
a name element and enter a frequent flyer SSR FQTV element for mileage accrual,
enter: FFA If the name element for the frequent flyer has already been entered
in the PNR and you only want to enter the SSRFQTV element for mileage accrual, e
nter: FFN
Creating a Frequent Flyer SSR Element
FFN (Airline Code) – (Frequent Flyer Account Number) This entry creates an SSR FQT
V for a name element that is already in the PNR. When there is more than one nam
e element in the PNR, passenger association is mandatory in the entry. FFN EK-12
3456789/P1 Explanation:
FFN QR -123456789 /P1 Transaction Code Airline code Dash followed by the frequen
t flyer number Slash followed by passenger name element number
Manual Entry:
SR FQTV QR-QR123456789/P1
59
Advance Seat Request
An advance seating request is an application to an airline to reserve specific s
eating at booking time for a passenger or passengers. Advance seating request en
tries can only be made for flight segments with one of the following status code
s -- HK, RR, KK, TK, LK, SS. A PNR can contain a maximum of 127 seating SSR elem
ents.
Basic Seat Request – Non Smoking
To make a basic request for a non-smoking seat, enter: ST
Basic Seat Request – Smoking
To make a basic request for a smoking seat, enter: ST /S To specify a preferred
part of the aircraft, add one or more of the following area codes W Window A Ais
le B Bulkhead To request smoking window, enter: To request specific seat number,
enter:
ST /S/W ST /R/12A
Seat Map Display
The display seat map entry shows the layout of the aircraft cabin for a particul
ar flight and class. This is used to facilitate advance seating requests. Entry:
SM QR001/ F/12MAR DOHLHR
Seat Map Display from PNR Flight Segment To display seat map for segment 8, ente
r: SM8
Explanation:
SM 8 Transaction Code Flight Segment Number
60
Open Flight Segment
Enter an open segment, instead of booking an air segment, when you do not know a
ll the details of a passenger’s flight plans but you still want to complete, price
and ticket the itinerary. In the open segment, you can specify the departure an
d arrival cities. If the departure date is specified, it will be printed on the
ticket. Flight number is required for open segment. Entry: SOBAC25NOVLHRJFK Expl
anation:
SO BA C 25NOV LHR JFK Transaction Code Airline Code Class of Service Departure d
ate (optional). Departure City Arrival City
System Response:
61
Arrival Unknown - ARNK
An arrival unknown segment is an information segment you enter in the PNR to mai
ntain segment continuity. Arrival unknown means that the method of transportatio
n from the destination of one segment to the origin of the next segment is not k
nown or the arrival city of the previous segment does not match the departure ci
ty of the next segment in the itinerary, or the arrival is by unspecified transp
ort, Entry: SIARNK If you know the arrival date, you can add this to your entry.
SIARNK18OCT Explanation: SI Transaction Code ARNK Arrival Not Known Indicator 1
8OCT Arrival Date (Optional) System Response:
62
Option Queue
The option element is used to place a newly created or retrieved PNR to a specif
ied office on a specified queue on a specified date. The option element entry co
nsists of the transaction code op, followed by the identification of the office
where it is to be queued and the date on which it is to be queued.
Queue to own Office on today’s Date ENTRY: OP/FREE TEXT
Explanation:
OP /FREE TEXT Transaction Code Optional free-flow text, preceded by optional sla
sh
Queue to own Office on Specified Date ENTRY: OP 10OCT/FREE TEXT
Explanation:
OP 10OCT /FREE TEXT Transaction code Queuing date Optional free-flow text, prece
ded by optional slash
System Response:
63
Reconfirming Segment
You can reconfirm a segment that was originally booked in Amadeus. You can only
use this entry for segments with confirmed status codes. Enter, for example: Ent
ry: 3/RR Explanation:
3/ RR Segment Number, Followed By Slash Status Code for Reconfirmed Segment
Note: Please Check the Line Number before Reconfirm the
Segment
64
Manually Insert Ticket Number
The manual E- ticket number (FHE) entry is necessary for either of the following
reasons: - Tickets have not been issued by the system automatically - Ticket ha
ve been issued automatically but you need to re-enter ticket numbers When you en
ter an FHE element, the ticket number is sent automatically to the airlines in t
he itinerary that have agreed to receive them. If the airline in your itinerary
does not support automatic ticket number transmission, you must send the ticket
number to the airline manually or call airline. For example: FHE INF 00512345678
90-91/S3-7/P2 Explanation:
FH E INF 005 1234567890 - 91 /S3-7 /P2
Transaction code Electronic ticket indicator Passenger type indicator (PAX or IN
F) (optional) Three-digit airline code Ten-digit document number. Hyphen and las
t two digits of the last Segment association (if applicable) Single passenger as
sociation (if more than one Passenger)
65
Printing
To print currently displayed PNR or 1st screen on local printer press print scre
en button on your key board or press CTRL + P. To print an existing PNR on defau
lt printer, enter the print transaction code WR followed by either an A (All) or
S (Screen). - WRA Prints the entire PNR - WRS Prints the first screen of the PN
R
The Retrieval Entry:
WRA/RT WRS/RT
(Entire Currently Displayed PNR - Whole PNR) (Currently Displayed PNR - 1st Scre
en)
Printing Options
Display Basic Itinerary Extended Itinerary Print Basic Itinerary Print Extended
Itinerary Print Joint Extended Itinerary Print Travel Insurance voucher Print Sp
ecific TST Print Fare Note IBD IED IBP IEP IEPJ IVP WRA/TQT/T2 WRA/F
66
History
Every PNR that is created in the Amadeus central system has associated historica
l information. The historical information is a record of the creation of the PNR
and of any additions, modifications, Cancellations and deletions that are subse
quently made to it. The system updates PNR history at each end of transaction en
try. The PNR header line appears at the top of the history. Subsequently, each a
ctivity in the PNR is listed as a numbered element. The number for each element
indicates when that activity was performed. Activities that are associated with
the creation of A PNR are numbered 000; activities from the first retrieval of t
he PNR are numbered 001, from the second retrieval 002, and so on. Each retrieva
l and set of modifications is called a step. For Example:
When an element is modified, cancelled or deleted, it appears in history with tw
o numbers.
Example:
The first number (001) indicates the stage at which the item was originally ente
red in the PNR. The second number (0010) indicates when the modification, cancel
lation or deletion was made.
67
To display the entire history of the current PNR, without queue history, enter:
RH
History Options:
You can choose to display a partial PNR History:
RHA RHH RHC RHX RHF RHR RHJ RHK RHP RHO RHS4 RHN RHG RHQ RHI RLH RTTN/H Air Segm
ents Hotel Segments Car Segments Except Air Segments Fare element Remarks elemen
t Contact element Ticketing element Passenger Info Options For specific segment
of PNR Name Elements General Facts (SR, SK, OS) Queue Itinerary Segments Record
Locator Ticket Numbers (Active & Historical)
68
History Element Codes Code Description
AB AE AF AM AN AO AP AQ AR AS AT CB CE CF CN CO CP CQ CR CS CT CW DL NT OA OC OE
Added Billing Address Added Individual Security Element Added Fare Element Adde
d Mailing Address Element Added Name Element Added Option Element Added Phone El
ement Added Address Verification Element Added Remark/Confidential Remark Elemen
t Added Element Containing Status Code, Except SSR Added Ticketing Arrangement E
lement Changed Billing Address Element Changed Individual Security Element Chang
ed Fare Element Changed Name Element Changed Option Element Changed Phone Elemen
t Changed Address Verification Element Changed Remark Element Changed Status Cod
e Changed Ticketing Arrangement Changed Waitlist Deleted Element Name Transmitte
d, Groups Only Added OSI Element Changed OSI Element Original Security Element
69
Code
ON OS OX QU RP SA SP SX TC XB XE XF XM XN XO XP XQ XR XS XT
Description
Original Name Element Original Air Segment Cancelled OSI Element Queue Update Ch
anged Responsibility Added SSR Element Split Party Cancelled SSR Element Time Ch
ange Cancelled Billing Address Element Cancelled Individual PNR Security Element
Cancelled Fare Element Cancelled Mailing Address Element Cancelled Name Element
Cancelled Option Element Cancelled Phone Element Cancelled Address Verification
Element Cancelled Remark/Confidential Remark Element Cancelled Element Containi
ng Status Code, Except SSR Cancelled Ticketing Arrangement Element
70
CHAPTER 7 Segment Re-Book
The segment re-book commands are also known as the "Should Be" commands due to t
heir command identifier SB. You may re-book existing segments in a PNR to change
a:
Class of service in one or more segments Date in one or more segments Combinatio
n of both class and date
You cannot make changes to open segments, information segments, nonparticipating
airline segments, passive segments and group PNR s. The SB command cancels the
existing segments and re-sells the segment using the new information. The system
automatically cancels all elements that were segment associated to the segment(
s) being re-booked. If the system is unable to confirm the new flight it will au
tomatically display an availability screen for the date requested.
Command
SBY SBC2 SBC2,5 SBY3-6 SBY2/C4/M5
Description
entire itinerary in Y Class PNR element 2 only in C class PNR elements 2 and 5 i
n C class. PNR Elements 3 through to 6 in Y class element 2 in Y, element 4 in C
and 5 in M entire itinerary for the specified date element 4 for the specified
date elements 2 & 4 for the date specified elements 3 to 5 for the specified dat
e element 2 and 3 for different specified dates entire itinerary specified class
and date element 4 for specified date and class
Re-book Re-book Re-book Re-book Re-book class SB19JUN Re-book SB18AUG4 Re-book S
B14MAY2,4 Re-book SB18APR3-5 Re-book SB23AUG2/24AUG3 Re-book SBY10JUN Re-book SB
F19DEC4 Re-book
71
Copy / Clone PNR
With the copy PNR entry, you can copy data from a retrieved PNR in order to crea
te a new PNR. The actual elements that are copied from one PNR into another depe
nd on the kind of entry you use (RRN, RRA, RRI or RRP). In some cases you can al
so specify options that select which data is to be copied. The copy PNR transact
ions are as follows:
Command
RRN RRA RRI RRP
Description
Copy Copy Copy Copy PNR PNR and Create an AXR link Itinerary Elements Passenger
data
Individual PNR Security
Amadeus PNR security allows you to set up special security rules so that one or
more offices can access a PNR. The PNR security functions may allow access to a
PNR even when there are no other special agreements in place, and can override a
greements that are contained in the current security tables. PNR security allows
you to share PNR viewing and/or updating capabilities, without changing PNR own
ership.
Steps to Creating PNR Security Element
The PNR security element is unnumbered, and can only be created or modified by t
he responsible office. You can store up to five security agreements per PNR per
entry, each of this containing office identification and the access mode to be a
pplied to the office. The following table describes the access modes you can use
:
Read Access (R)
This code is for read access only. With this mode you are able to only retrieve
and view the PNR, but no updates are allowed.
Read/Write Access (B)
This code is for read and writes access. With this mode you are able to retrieve
PNRs, view them, and make any required updates.
72
No Access (N)
This code is for no access. With this mode you cannot retrieve any PNR, regardle
ss of an extended security agreement.
Options
Create Security element in the PNR, Entry: Cancel Security element in the PNR, E
ntry: Display Security Element in the PNR, Entry:
ES DOHQR2900-B ESX ESD
Splitting a PNR
If you want to modify A PNR that has already been stored, you will need to split
it. As the word split implies, you then create two separate PNRS, the original
or parent PNR, and the associate PNR. You split a PNR when you wish to rebook a
separate itinerary for one or more passengers. In so doing, you separate them fr
om the original PNR, because all passengers in a PNR must have identical flight
itineraries. The procedure to split a PNR consists of the following steps: 1. En
ter the transaction code SP followed by the number of the name element to be spl
it., To split multiple names, enter the transaction code SP followed by the indi
vidual name element numbers or a range of name element numbers. The system displ
ays a PNR for the name elements that you have just split. This PNR is temporaril
y identified as the *Associate PNR*. Enter a received from element (RF) for the
associate PNR. Make the end transaction and file entry (EF) on the associate PNR
. The system displays the original PNR with the temporary identifier *Parent PNR
*. Enter a received from element (RF) for the parent PNR. End transaction (ET) o
n the parent PNR.
2. 3.
4. 5.
73
Steps to Splitting PNR
12345SP 3 or SP 3,4 RF Zafar EF RF Zafar ET (Split the Require Passenger / Passe
ngers) (Received From) (End Of File) (Received From) (End Of Transaction)
Following are the steps to split the Passenger/Passengers For Example: The PNR o
riginally was booked for Three Passengers
Now Passenger 1 and 2 would like to change the return reservation, the following
are the steps to split the PNR.
Step 1: Select the Passenger / Passengers to split from displayed PNR, Entry: SP
1, 3
System Response:
74
Step 2: Save the Changes, Received from, Entry: RF MR KHALIFA
System Response:
Step 3: File the Associated PNR, Entry: EF
System Response:
Step 4: Save the Changes, Received From, Entry: RF MR KHALIFA
System Response:
75
Step5: End the Transaction to complete the Process, Entry: ER
System Response:
Note: Please don’t Cancelled/Modified the PNR until both PNRs have
the new Airline Record Locator return from host Airline system.
76
CHAPTER 8 Amadeus Queues
It is very important that you work your queues regularly. You can use queues to
do the following:
- Simplify your work environment - Organize your workload - Send PNRS and messag
es to queues in your office and to branch office queues - Work on PNRS and messa
ges that require further action
PNRS may require further action for the following reasons:
-
- Segments, services, options, or seats from a waitlist have not yet been confir
med. - The office responsible for the PNR has changed.
There has been a change in There has been a change in The ticketing time limit h
as There has been a change in the flight segment. the ticketing arrangement. exp
ired. the group PNR.
Each airline and travel agent is provided with a queue bank for automatic placem
ent of PNRS and messages. The Amadeus Queue system is an electronic diary that h
elps you to manage your travel office’s messages and reservations. The Queue syste
m sorts reservations and messages into three divisions
Queue Numbers
Queue Numbers are assigned automatically by the system. They correspond to the t
ype of action required in the PNR.
Categories
Queue Categories are a sub-division that divide PNRS in the same queue correspon
ding to the exact action required in the PNR.
Date Ranges
Date ranges divide PNRS in the same queue in the same category according to the
urgency of the action required.
77
Amadeus Queue types: QUEUE PURPOSE
0 - GENERAL 1 - CONFO 2 - KL 3 - OPTION 4 - RPCHNG 5 - RATES 7 - SKEDCHG 8 - TKT
G 9 – OA CTRL 12 - XTL 23 25 26 94 96 97 - RQR – MLIST – MLIST – MSG-CP – MSG-PDR - MESSAG
E Miscellaneous queue. When a specific queue is not specified PNRs automatically
placed on the general queue. Confirmation on segments and/or services. Advice c
odes KK UU UN NO UC US Status codes HK HL DL HN Confirmation from Waitlist. Advi
ce codes KL Status codes HK Option elements entered in the PNR. PNRs whose offic
e responsibility has been transferred to your office. Not for Qatar Market Sched
ule Change advised from an airline. Ticketing/Time Limit on date mentioned in th
e TK element. Queuing field on the PNR is that of the airline. Expired Time Limi
t i.e. from previous day/days on which no timely action has been taken. PNR will
not get cancelled if the time limit has expired. If segment still shows HN stat
us code after 24Hrs. Pre-flight Pre-flight Follow up messages stored in Customer
Profiles Past Dated Records Messages
Range Code
Date ranges divide PNRS in the same queue in the same category according to the
urgency of the action required.
Date Range Code Description
D1 D2 D3 D4 Date Range 1 Today plus two days in future Date Range 2 Three to Fiv
e days, from current date Date Range 3 Six to Eight days, from current date Date
Range 4 None days and beyond, from current date
78
Queue Count
You can request a queue count display for: - A Queue count for all queues, categ
ories, and date ranges, with active PNRS or messages.
QT
QTQ - A Summary Queue count for all activated queues. Queue Display options
QTQ :Queue Total: All Queues (Without Categories/Date Ranges) QT :Queue Total: Q
ueues with categories, date ranges QT/DOHQR2120 :Queue Total: Another office QC0
CA :Queue Count 0, categories active QC1CE :Queue Count 1, Categories every thin
g QC1C3 :Queue count 1, Category 3 QCA :Own sign associated queues/categories wi
th messages (if Active) QCC :Own sign associated without messages To start proce
ssing queues in the queue bank, enter: QS You must include the queue number in y
our entry. You can also include: A specific category and date range to start pro
cessing after making a QS entry, QS97 Queue start 97 (Default C0, D1) QS0C1D2 Qu
eue Start 0, Category 1, Date Range 2 QS/DOHQR2120/2C0D2 Queue Start, Another of
fice, Category1, Range 2
Queue Options
QV QN QI QD QF ET QE QM RT QU Display a list of PNRS on specific Queue Deletes t
he PNR / MSG and displays the next one Ignores the PNR / MSG and exits the queue
Delays the PNR / MSG to the delay queue and displays the next Ends transaction
on the PNR and exits the queue Ends transaction on the PNR and displays the next
PNR Places a PNR/ MSG on queue Places a PNR / MSG on multiple queues Redisplays
PNR if screen is cleared Redisplays message if screen is cleared
79
Queue Delay
To retain the PNR in the Queue and redisplay next PNR: QD QD15DEC Queue Delay wi
th a date (Back to Queue later on that date) QDF Queue Delay, Finnish working wi
th queues
Queue Removing
To remove the current PNR or message from the queue, enter: QN After you make a
QN entry, the system displays the next PNR or message. To end transaction on a P
NR before removing it from the queue, use the ET entry instead of QN. For messag
e queues only, to remove the current message and exit the queue enter: QNF
Queue Ignore
To exit the queue, enter: QI
Placement in Queue
Following options to place the PNR in the Queue Specific Queue QE40C1 Specific O
ffice QE/DOH1A0980/40C1
Sending Queue Message
Sending the Message through Queue to Amadeus user:
>QE/DOH1A0980/97 (Use Tab Key for Next Line) This is a test message from Trainin
g Room Please ignore it………………. Free Flow Text
REGARDS //
(Enter)
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Travel Information
You can use two different formats to find information in guided mode. You can us
e a four-letter Transaction or TI/, followed by the full Word for the informatio
n you need:
TIFV TIFH TIFA -orTI/Visa TI/Health TI/All Visa Information Health Information V
isa and Health Information
For Visa Information, Enter: TIFV System Response:
Explanation:
NA Passenger’s Nationality AR Alien Residents DE Destination Point (s) TR Transit/
Transfer Points (Enter a Country Code or City Code in the Country) (Enter the Co
untry Code of Current Residence) (Up To Ten Airport Codes) (Up To Ten Airport Co
des)
For Example:
81
Note: Move the Cursor with Help of Aero keys and type information
as per field will get Travel information for move down next page Type MDTI.
System Response:
82
CHAPTER 9 Amadeus Fares
There are several features for Amadeus Fares and Pricing. You can look at fare d
isplays, price a PNR in several ways, and create Transitional Stored Tickets (TS
Ts).
Amadeus Fare entries are divided into two types of transactions: FQ The Fare Quo
te transaction display information based on the data contained in an entry. No P
NR requires. The itinerary pricing for specific itinerary a PNR requires.
FX
Transaction code for Display Fare: Transaction code for Price Itinerary: Transac
tion code for Price Itinerary and No Ticket Record / image saved: Transaction co
de for Price Itinerary and Ticket Record / image saved:
FQD FQP FXX FXP
(No PNR require) (No PNR require) (PNR require) (PNR require)
83
Fare Quote Follow-Up Entries Entry
FQA FQC FQB FQM FQO FQX FQD FQS FQN FQK FQR FRM FRC FQP FQQ FQU FQE
Requests
IATA rate of exchange Convert currencies Bankers rates Mileage calculation Milea
ge with published global routes Excess baggage charge calculations Fare display
Booking code information Fare note Fare breakdown Fare routing Extra mileage sur
charge band Convert fare display amounts to another currency Informative pricing
Fare components of a quoted fare (after FQP) Calculate fare combinations (after
FQP) Encode and Decode corporate contracts (negotiated fares) Display fare note
from fare driven availability Passenger facility charges information A list of
all existing fare request type codes, and passenger type codes
PNR
No No No No No No No No No No No No No No No No
Main/Follow-up
Main entry Main entry Main entry Main entry Main entry Main entry Main entry Fol
low-up entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Fol
low-up entry Main entry Follow-up entry Follow-up entry
No No No No
Main entry Follow-up entry Main entry Main entry
FQF FQZ FQL
Itinerary Pricing Entries Entry
FXP FXX FXT Itinerary pricing Itinerary pricing Select and stores the fare with
the PNR when multiple fares are offered (as a follow-up entry after FXP/FXX)
Requests
PNR
Yes Yes
TST Creation
Yes No
Yes
Yes
84
AIS Pages for Fare Quote
You can find relevant information for Fare Quote in the Amadeus Information Syst
em(AIS).
Subject
GGFQTRBD GGFQTQRRBD GGFQTQRRBD GGFQTLHRBDD GGFQTSKRBDE GGFQTAFRBDI GGFQTTAX GGFQ
TPFC GGFQTDIS HE TAX
Displays
General booking code information Airline specific booking code information Booki
ng code information for a specific airline and a specific geographical area. The
geographical areas are: D E I Domestic Europe International
General Tax information Passenger facility charges information General discount
information Summary of tax-related entries
85
Fare Quote Display - FQD
To request a fare display for DOHA and Dubai on Emirates, Enter: FQD DOHJNB/ASA
System Response:
86
Fare Quote Display Explanation
LINE 1:
The Fare quote entry redisplay as entered. LINE 2:
Indicates the airlines that participate in these fares (AF, EK, ET, EY, GF , IY
, KL , LH, MS,OS,QR,SV,TK ). The airlines (/YY*AC, AF, AG, AK, A0, C6, DL….. 9X) l
isted after the common fare (/YY*) code do not participate in YY fares. Tax May
apply because Taxes are depends on carriers and Airports. Surcharge may apply me
ans many routing is not in mileage. LINE 13:
Contain the rate of exchange and the rounding information. Theses rates of excha
nge are for fares filed in a national currency of origin city.
87
LINE 14:
The current date (05OCT10**05OCT10) Fares for an airline was specified (SA ) Nor
mal and Special fares ( NSP ) Fare based on a specific global routing indicator
( EH ) Ticket point mileage (TPM 3877) Maximum permitted mileage (MPM 4652) LINE
15:
88
The following table explains the above you can find in the international fare di
splay:
Header
LN FARE BASIS
Contains
Line number Fare Basis The fare basis code can give you information about the ty
pe of fare, type of passenger, class of travel, minimum and maximum stay, reserv
ation restriction, seasonality, and days of travel. A special character before t
he fare basis indicates the following:
*
An asterisk indicates a future effective date. The fare is valid for travel on o
r after the effective date.
)
A dash indicates same day effective date.
A closed bracket after the fare basis indicates that the fare is valid in one di
rection only
/
OW QAR RT B PEN
Constructed fare.
One-way fare Currency code Round trip amount Booking class Penalty information T
his can be: NRF P50 Non-refundable 50% penalty
+
A minus sign indicates no penalty applies
A plus sign indicates more restrictions apply
89
Header
DATES / DAYS
Contains
The display contains up to two lines of date / days restriction. + A plus sign i
ndicates that more restriction applies. To see more date restrictions, check the
fare note/rule ) A closed bracket indicates that seasonality applies to out-bou
nd travel. ( An open bracket indicates that seasonality applies to In-bound trav
el. The restriction types are: S L A B E O F C X M T Seasonality Ticket only on
this date Ticket on or after this date Ticket on or before this date Travel effe
ctive on or after this date Originate travel on or before this date Final travel
must commence by this date Complete all travel by this date Fare cancelled on t
his date Modified fare Ticket/travel future effective date
AP
Advance purchase requirements + A plus sign indicates that more requirements app
ly. To see any more advance Purchase Requirements check the fare note/rule.
-
A minus sign indicates none apply.
90
Header
MIN
Contains
Minimum purchase requirements + A plus sign indicates that more restrictions app
ly.
SU MAX +
A minus sign indicates none apply Indicates the Sunday rule A plus sign indicate
s that more restrictions apply. To see any more maximum stay restrictions, you n
eed to check the fare note/rule.
Maximum stay restrictions
R M R
A minus sign indicates none apply MPM fare Routing fare
Routing Information
LINE 16- : The display shows fares sorted highest to lowest
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Fare Quote Display Options
Fare display for origin city and CRT location for current date: FQD DXB Origin c
ity different from CRT location for current date: FQD DXBBAH Fare display for sp
ecific airline for current date: FQD DOHAMM/AGF Fare display for specific class
for current date: FQD DOHAMM/CF Fare display for front cabin: FQD DOHDXB/KF Disp
lay fares in NUC: FQD DOHMIL/R,NUC Shopper display – lowest to highest for all Ama
deus Participating airlines: FQD DOHLON/S Specific date for specific city pair:
FQD DOHPAR/D15DEC Specific past date for specific city pair: FQD DOHLON/D01MAY10
Exact outbound travel: FQD DOHMUC/D30DEC* Range for travel date starts: FQD DOH
NYC/D10NOV**30NOV Exact outbound and inbound travel date: FQD DOHLON/D25NOV*10DE
C Fares shown in lowest to highest for specific airlines: FQD DOHLON/AQR/IX Disp
lay one-way fares only: FQD DOHNYC/IO Display Round trip fares only: FQD DOHLON/
IR Display Half round trip fares in NUC: FQD FRABUD/IH Display fares and the Tax
es: FQD DOHLHR/R,AT Display Private Fares (Uni Fares): FQD DOHCMB/R,U
Fare Quote Notes
Fare Quote Notes contain the rules and conditions that apply to a specific fare.
You can also display the tax information for specific country. You can request
fare quote notes from fare quote display by: Line Number from the Fare Quote dis
play Fare Note Number FQN5 Display the fare note of fare quote display line 5 FQ
N5*LI Display list of fare note index for fare on line 5 FQN5*PE Display Penalti
es rules for fare on line 5 FQN A200 Display Fare Quote Notes for rule A200 FQNT
AX/QA Display Country tax information for Qatar
92
Fare Quote Routing
The Fare quote routing command is used to display the applicable routing for par
ticular fare. FQR2 Display routing information for fare display line 2
Follow-Up Entries after Fare Quote Display
Fares display in NUCs from a Local currency display: FQDN (After Display FQD) Fa
res display in Local currency from a NUC display: FQDL (After Display FQD) Displ
ay a fare in another currency on line 3: FRC3/GBP Request fare in opposite direc
tion: FQD R Tax breakdown for the fare on line 3: FQK3 Display the routing for t
he fare on line 4: FQR4 Booking code information for the fare on line 5: FQS5 Bo
oking code information for the fare on line 5 for Specific airline: FQS5/AEK Dis
play a rule for the fare on line 7 : FQN7 Display a list of paragraphs or the ca
tegories for the fare on line 7: FQN7*LI Display categories for fare on line 7:
FQN7*AP,PE,CD Display the fare rule number: FQN V235 Display the tax information
for specific country: FQN TAX/QATAR Display tax information for specific tax ty
pe: FQN TAX/UB
Currency Conversion Entries
Convert a specific amount of a currency, using The default currency of your Term
inal: Convert specific amount, using a currency code: Convert from a designated
currency to a NUC: Convert currencies up to 12 months in the past: 100GBP/INR/15
MAY10 Display a list of BSRs for a currency: FQC 100GBP FQC 100EUR/GBP FQC 1000Q
AR/NUC FQC FQB QAR
Rate Of Exchange
Display Display Display Display IATA IATA IATA IATA Rate Rate Rate Rate of of of
of exchange exchange exchange exchange (ROE) (ROE) (ROE) (ROE) of your terminal
: of a Country: of a City: for past date: FQA FQA*US FQA*NYC FQA*NYC/25JAN10
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Excess Baggage Charges
Excess Baggage Charges for today s date for a city pair with the 30KGs Excess Ba
ggage: FQX DOHAMM/30 Excess Baggage Charges for specific date for a city pair wi
th the 30KGs Excess Baggage: FQX DOHAMM/30/26MAR
Excess Baggage Charges for today s date for a city pair with the 30KGs Excess Ba
ggage for specific airline: FQX DOHAMM/30/QR
Mileage
Calculate Mileage: FQM DOHDXBAMMBEY Via specified routing: FQM ZRHFRALON/VEHSYD
Surface sector: FQM DOHFRA--CGNLONMAN
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Informative Pricing
The Amadeus Informative pricing transaction FQP is a fare calculation tool, whic
h allows you to estimate the fare for an itinerary. This is especially useful at
times when you need to find the price for an itinerary, but you are not yet rea
dy to make a reservation. You must use Airport codes, rather than City codes, so
that the system can calculate the appropriate taxes. If you prefer, you can cre
ate a mask, and let the system guide you through different options. You can calc
ulate discount fares, including cumulative discounts. The following conditions a
pply:
You can use FQP for all fares except Group fares and air passes. FQP is applicab
le for past date fares up to seven days in the past for the US and Canada, 361 d
ays elsewhere, and twelve months into future, which in the Amadeus system is 361
days (12months).
Journey Type Limits Journey Type
A round or circle trip can contain a maximum of: 16 flight segments, or 14 fligh
t segments and 2 surface segments, or 15 flight segments and 1 surface element,
or 15 fare break points A one-way trip can contain a maximum of: 15 flight segme
nts, or 13 flight segments and 2 surface segments, or 14 flight segments and 1 s
urface segment, or 14 fare break points If you do not enter any specific options
to your entry, the system makes the following assumptions: An adult passenger t
ype. The current date for the first segment, and an open date for all the other
segments An open booking class. The system displays the lowest possible price fo
r each class. YY fares for travel agencies, and carrier specific fare for airlin
es. Stopover all the cities.
Limits
You can perform informative pricing on an itinerary by entering the transaction
code FQP, followed by a City pair, or several City pairs.
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Informative Pricing on Command Page
To request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDG
System Response:
The system returns a list of fares. The following table describes the headings i
n the display
Heading
FARE BASE DISC PTC
Explanation
The fare basis code column Discount code column Passenger type column Note: In t
his example, 1 refers to an adult fare. When you request a discount, 1 is the fi
rst discount requested and the adult fare is not displayed.
FARE MSG
Fare column Message Column The message column can contain the following codes: R
B RE RO SR FL FQ Reservation booking designator Reservation Conditions Booking D
esignator Override Sales Restrictions Flight Number Restrictions Frequency
T
Tax indicator column This column indicates if tax is included. The codes you can
see are: Y N E Tax included Tax not included Exempt of tax
96
To view of the components of the fare on line 3, enter: FQQ 3 System Response:
The system considers all cities you enter in an informative pricing transaction
as stopover points, unless you actually specify a stopover point. The all preced
ing cities will become transfer, or no stopover points. The stopover indicator i
s a dash ( - ) and you include it after the stopover city. For example FQP DOH M
UC PAR FRA LON DOH System Response:
The system informs you that you can request other fare types by indicating a sto
pover point.
97
Compare the difference of results by designating Paris, Frankfurt, and London as
the point of stopover. Include dash after the city code PAR, FRA and LON. For e
xample: FQP DOH MUC PAR- FRA- LON- DOH System Response:
The system immediately offers you a lower price compares if not showing stopover
indicator. To look at the fare components of the fare on line 3, enter: FQQ 3 S
ystem Response:
The X beside of the city code indicates a transfer point.
98
You have an option to indicate a surface sector between a city pair. Enter it as
two dashes after each other ( - - ). Using the same itinerary as before, DOH-MU
C-PAR-FRA-LON-DOH, to indicate a surface segment between Frankfurt and London, e
nter: FQP DOH MUC PAR - FRA - - LON- DOH System Response:
To check the fare components, enter: FQQ 3 System Response:
The system indicates the surface segment.
99
FQP Options
Between City Pair Stopover Indicator /A Airline indicator /N Prohibit Fare Break
Point /D Date of Travel /V Via Global Route End of the Entry: /L /M /O /P /R /R
,U /R,U123456 /R,U*AMADEUS /R,UU123456 /R,UP /R,20JUN10 /S /R,ET /R,FC-USD
-/B /C /H /E
Surface Indicator Break Point Reservation Class Time of day (Hours) Equipment ty
pe
Lowest Fare Mirror Image (Return Open) Online (Same Airline for all segments) Di
splay FQP panel with Fares Discounted Fare (Reduction) Unifares Corporate UniFar
es with corporate ID Corporate UniFares with Corporate Name Unifares and corpora
te UniFares Fare UniFares and Published Fare Past Date fare specified ticketing
date Display FQP panel mask without the Fare Tax exempted Foreign Currency in US
D
100
Informative Pricing Mask on Command Page
Depending on your location, and type of terminal, you may use a mask. The purpos
e of a mask is to help you to describe an itinerary, and enter the required info
rmation correctly. You can choose to display only the mask (/S) For example: FQP
DOHDXBDOH/S System Response:
The dots (.) are column separators, do not delete them. You can leave irrelevant
parts of the mask blank. The following example of a mask is completed with info
rmation: (move the cursor to the end of the mask before you hit enter)
System Response:
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Pricing Mask Explanation
FQP/ U.QR . . .15OCT.DOH. . . .DXB.0.S U.QR . . .18OCT.DXB. . . .DOH.0.S -------
-------------------------------------------------------A B C D E F G H I J K L M
(COLUMNS)
Where
COLUMN
A
EXPLANATION
U Unknown segment S Flight segment A Standby L Waitlist W Waitlist O Open segmen
t R Request Airline code. YY indicates common fares. Flight number. Booking code
(reservation booking designator).This can be 1 or 2 characters. Date. The curre
nt date is displayed and you can overtype the travel dates Departure city for th
e segment Flight departure time. Enter details in the departure and arrival time
columns if you want the system to automatically calculate stop-over and connect
ions, and display the appropriate fares. Arrival date change indicator, as follo
ws: + + 2 days > + 1 day - - 2 days < - 1 day Arrival time Arrival city Number o
f stops the flight makes. Transfer or stopover indicator, as follows: S Stopover
X Connection U Undefined Here you can enter other options, such as /B or /E
B C D E F G H
I J K L
M
102
Stopover, Transfers, and Surface in the Mask
Assuming passenger originate from Doha, transit at Dubai, first stop-over point
is London. From London to Paris will travel by surface. From Paris to Dubai and
transit at Dubai and finish journey at origin point Doha. Entry: FQP DOHDXBLHR-
- CDGDXBDOH/S System Response:
The dots (.) are column separators, do not delete them. You can leave irrelevant
parts of the mask blank.
Fill the mask with require options
B Explanation
E
F
J
L
Column
B
E F J L
Explanation
Airline code Date. The current date is displayed and you can over type the trave
l dates for each segment Departure city for the segment Arrival city Transfer or
stopover indicator, as follows:
S Stopover X Connection (Transit)
103
System Response:
To check the fare components, enter: FQQ 8
104
Informative Pricing Options
Following are the options for informative pricing SPECIFIC AIRLINE: FQP DOH /A Q
R LON SAME AIRLINE FOR ALL SEGMENTS: FQP DOHBAHLON/O GF SPECIFIC DATE: FQP DOH /
D14 MAY DXB SPECIFIC BOOKING CODE: FQP DOH/C J DXB SPECIFIC GLOBAL ROUTING: FQP
LON / V EH SIN DISPLAY LOWEST FARE: FQP DOH PAR DOH / L DISPLAY MIRROR IMAGE OF
THE ITINERARY: FQP DOH PAR LON / M DISPLAY PASSENGER DISCOUNT: FQP DOH DXB DOH/
R ZZ DISPLAY MULTIPLE PASSENGER DISCOUNTS: FQP DOH DXB DOH/ RCH*IN*ZZ DISPLAY PA
SSENGER TYPE CODE: FQP DOH DXB DOH / R MIL POINT OF SALE OVERRIDE (PTA ENTRY): F
QP BAH DXB BAH /R, DOH.BAH TICKETING CITY OVERRIDE: FQP DOH LON DOH /R,.LON DISP
LAY PAST DATE FARE: FQP DOH LON DOH / R, 01JUN09
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STOPOVER INDICATOR: FQP DOH LON PAR – MUC DOH SURFACE BETWEEN AIRPORTS: FQP DOH LO
N - - MUC DOH STOPOVER AND SURFACE BETWEEN AIRPORTS: FQP DOH LON - - - MUC DOH A
MADEUS UNI FARE / PRIVATE FARE: FQP NYC / A CO / LAX / R,U DISPLAY FARE EXEMPT A
LL TAXES: FQP DOH CAI DOH / R,ET DISPLAY FARE EXEMPT SPECIFIC TAX CODE: FQP DOH
MUC FRA MUC DOH / R,ET-DE PRICING FOR VALIDATING CARRIER FOR INTERLINE ITINERARI
ES: FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR
Booking Reservation Designator
From a fare display or pricing display, you can request a display of the class c
odes used by each individual airline for a specific fare. FQS 2 Display Reservat
ion Booking Designator information for fare display on line 2
106
Itinerary Pricing
The Amadeus itinerary pricing transactions allow you to price a PNR. Depending o
n which transaction you use, you can choose to store, or not to store the pricin
g response in TST. The itinerary pricing transactions are as follows:
FXP FXX Prices an itinerary, and stores the response in a TST. Prices an itinera
ry, without storing the response.
The following table contains information on the journey type limits:
Journey Type
A round or circle trip can contain a maximum of 16 flight segments, or
Limits
14 flight segments and 2 surface segments, or 15 flight segments and 1 surface e
lement, or 15 fare break points 15 flight segments, or 12 flight segments, and 2
surface segments, or 13 flight segments and 1 surface element, or 14 fare break
points
A one-way trip can contain a maximum of:
One-way or open jaw: Round trip or circle trip:
14 fare components (fare break points) 15 fare components (fare break points)
Pricing conditions apply for Itinerary Pricing
When only one fare is applicable for an itinerary, the system display a ticket i
mage, and stores a TST if you are using FXP transaction. When several fares appl
y, the system displays a list of fares to choose from. When there is only one pa
ssenger, the system displays a ticket image. When there are several passengers,
the system displays a list of passenger and fare details. A fare proposed by the
system is valid until you do an end of transaction The link with the Amadeus Fa
re server has a limit of three minutes. If you are inactive for longer than thre
e minutes, you will be disconnected. Re-enter a pricing entry For selected marke
ts, when the amounts of fares offered are equal, carrier specific fares take pre
cedence over YY fares. The system prices an itinerary in the currency of the cou
ntry of origin, and automatically converts in to the currency of your terminal l
ocation when needed. When you choose to store a TST, remember that the validity
of the TST varies, depending on your location. The TST validity decided by each
market individually, and may be minutes, hours, or days. 1 day validity for Qata
r market.
107
Price a PNR
Price for Single Passenger PNR
The following PNR illustrates how to price a
PNR
To price the itinerary, and create TST, enter:
FXP
System Response:
Because several fares apply, the system displays a list of fares for you to choo
se from.
108
To select the fare, on line 2, enter:
FXT 04 /P1
System Response:
To save the TST Enter:
RF ZAFAR; ER
109
Price Multi-Passengers PNR
The following PNR illustrates how to price multiple passengers.
To price the itinerary, and create TST, enter:
FXP
System Response:
If you pricing has several passengers at the same time, with the same fare, you
have to passenger-select with the FXT entry and you are choosing the fare on lin
e 2, Enter: FXT 04/P1-3
System Response:
To save the TST Enter:
RF ZAFAR; ER
110
Price a PNR without Creating Ticket Image (TST) To price the itinerary, without
creating a TST, enter: FXX
System Response:
To view a ticket image for Fare # 4 Enter:
FQQ4
System Response:
NOTE:
Please use validating carrier option for INTERLINE ITINERARIES. For Example: FXP
/R, VC - XX (Where XX = Validating carrier 2 letter code)
111
Itinerary Pricing Options
You can add options to further define your pricing requirements. The options app
ly equally to FXP and FXX. The following option indicators:
PASSENGER NAME SELECT
FXP FXP FXP FXP
/ P4 (Pricing the itinerary for passenger no 4) / P2, 4, 6 (Pricing the itinerar
y for passenger no 2, 4, 6) /P2-6 (Pricing the itinerary for range of passengers
2 to 6) / RCH /P4 (Child Discount for passenger no 4)
PRICING FOR INFANT
FXP / INF (Infant Only) FXP / INF/P2 (Infant traveling with passenger no 2)
PRICING FOR NON INFANT
FXP / PAX (Adult and Child)
REQUEST PRICING
FXP FXP FXP FXP FXP FXP FXP FXP FXP
/R CD (Senior Citizen Discount) / R ZZ (Youth Discount) /R, LON (Indicate the po
int of Sale and ticketing as LON) / R, LON. DOH (Indicate the point of sale is L
ON and point of ticketing is DOH) / R, ET (Exempt All Taxes) / R, U (Private Far
es or Uni Fares) /NF (No Service Fee require) /R, FS-INR (Currency of sale overr
ide ‘’IC’’ domestic itineraries) /RIT (Individual IT Fare, ATPCO fares only)
SEGEMENT SELECTION
FXP FXP FXP FXP FXP FXP / S3 (Price only for Segment 3) / S3-5 (Price the Range
of Segments 3 to 5) / S3, 6, 9(Price the Segments 3, 6, and 9) / S4X (No Stopove
r or Transfer Point segment 4) / S4X, 6X (No Stopover or Transfer Point segment
4, 6) /S2-4, 6, 8X, 9 (Price for segment 2 t0 4 and 6 are stopover and segment 8
no
stopover)
FXP /R, VC-QR (Validating on QR for Interline itineraries)
FARE BREAK POINT
FXP / B 3 (Fare break point is segment 3) FXP / B3, 7 (Fare break point are segm
ent 3, 7)
TURNAROUND POINT
FXP / BT- 4 (Turnaround point is segment 4)
PAST DATE PRICING
FXP / R, 01JUN10
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Amadeus Best Buy Pricing
Amadeus Best Buy pricing enables you to price a PNR with the lowest available fa
re for a booked itinerary. It checks for lower fares and availability in lower b
ooking classes or for lower fares in the same booking class as already booked. T
he system suggests only fares that are applicable to the itinerary and the passe
nger type. It also checks the rule conditions, such as advance purchase, and min
imum and maximum stay requirements. Best Buy can automatically rebook an itinera
ry in a lower booking class, by using the highest access. Alternatively, the sys
tem can inform you of lower fares without rebooking, to enable you to check if t
he suggested fare is suitable for the passenger, without changing the PNR. You c
an also choose to store, or not to store the pricing response in a TST. In certa
in markets, Best Buy checks for lower fares across all cabins of the aircraft, a
nd gives preference to the highest cabin when the same fare applies. In other ma
rkets, Best Buy checks for lower fares in the same cabin as the already booked s
egment. Your local Amadeus Help Desk can inform you about the default for your m
arket.
Amadeus Best Buy Entries Entry Explanation
FXB FXR FXA FXU FXZ FXL Rebook to the lowest fare if seat available, and create
a TST Rebook to the lowest fare if seat available but don’t create TST Display a l
ist of lower fares without rebook PNR Select fare after FXA, rebook, and create
a TST Select fare after FXA, rebook, but not create a TST Display lowest possibl
e fare System also informs you about seat availability
NOTE: Please use validating carrier option for INTERLINE ITINERARIES for all typ
e of BEST BUY pricing options. For Example: FXB/R, VC - XX (Where XX = Validatin
g carrier 2 letter code)
113
Amadeus Best Buy with Automatic Rebooking
You can use the Best Buy entries FXB and FXR to rebook an itinerary in a lower c
lass. FXB creates a TST, FXR does not
The following PNR illustrates the Best Buy Function.
To find the lowest applicable fare for this itinerary, and store TST, Enter: FXB
System Response:
The system informs you that the itinerary is rebooked. To store the TST and upda
tes the reservation as per changes, Receive from (RF) and End of transaction (ET
/ ER).
114
System Response:
For Example:
If you use the FXR entry, the response with fare details, but not creates TST. Y
ou can still view the fare details by using the entry FQQ, followed by a number
for a passenger. System Response:
/ ER).
115
System Response:
This time only reservation changed as per the lowest fare available and did not
store TST NOTE: Please use validating carrier option for INTERLINE
ITINERARIES for all type of BEST BUY pricing options. For Example: FXB/R, VC - X
X (Where XX = Validating carrier 2 letter code)
116
Amadeus Best Buy with Manual Rebooking
You can use the Best Buy entry FXA to display a list of lower applicable fares.
As a follow-up you can choose to do a manual rebooking with the FXU which stores
a TST, or FXZ which does not store a TST. For Example
To request a list of lower fares, enter: FXA System Response:
If for example you would like to rebook the itinerary, and use the fare on line
03, without storing a TST, enter: FXZ 03/P1 System Response:
117
/ ER). System Response:
FXZ option only reservation changed as per lowest fare available and did not sto
re TST. If for example you would like to rebook the itinerary, and use the fare
on line 03, without storing a TST, enter: FXU03/P1
System Response:
FXU option stored TST for the lowest available fare and changed the booking clas
ses.
e of BEST BUY pricing options. For Example: FXA/R, VC - XX (Where XX = Validatin
118
Amadeus Best Buy to Display Lowest Applicable Fare
You can use the entry FXL to display the lowest applicable fare for an itinerary
. The system will also advise you about seat availability. There is no follow-up
entry to rebook the itinerary with FXL. Use either the FXB or the FXR entry. Fo
r example
To display the lowest possible fare, enter: FXL System Response:
There is only one passenger in the PNR; the system displays a ticket image. If m
ore than one passenger you can view the fare details for any of the passenger by
using the FQQ entry, for example, FQQ3. Use either the FXB or the FXR entry to
change the reservation and store the TST.
119
If the lowest fare is not available, the system will still display passenger and
fare details of the lowest fare, but include the following message at the top o
f the display: LOWEST SOLD OUT // TRY WAITLIST
e of BEST BUY pricing options. For Example: FXL/R, VC - XX (Where XX = Validatin
Best Buy options
/B /P /S /R /R Fare Break point Passenger selection Stopover Reduction Tax exemp
tion /U /S /S /R /K Unifare Segment association Global Route Point of Sale and T
icketing Cabin Option
List of Fares
FXA FXA/S3-4 FXA/S4S,6S FXA/KF,+ FXU3 FXZ3 FXB FXB/KY FXR FXL Display available
fare Specific Segments Stopover specific segments 4 & 6 Search First Class cabin
Fares, If not available, continue to search on other classes. Select Fare 3 fro
m a list by line number and store TST Select Fare 3 from a list by line number a
nd don’t store TST Rebooked and price automatically at the lowest available fare.
Lowest possible fare in Economy class cabin Rebook PNR at the lowest fare and do
n’t store TST Display lowest fare in spite of availability (No rebook or TST)
120
CHAPTER 10 Amadeus Central Ticketing
The Amadeus central system allows you to automatically price the air itinerary o
f a PNR. The automatic pricing entry FXP creates a transitional stored ticket (T
ST) which contains all the information necessary to issue a ticket. A TST can al
so be created when pricing is requested before end of transaction on the PNR. Th
e newly created PNR must contain the flight segments and a passenger name. A max
imum of ten TSTS are allowed for each passenger with different portions of the a
ir itinerary. Multiple TSTS must be created with segment association. Ticketing
is requested by selecting TST and/or segment numbers when more than one TST has
been created. A display of a TST can be obtained as a result of a TQT entry. Any
time a modification is made to the PNR, a PNR change message is automatically a
ppended to the header line of the TST. It is necessary to verify the validity of
the TST and remove this message before ticketing is requested. When the system
cannot price the PNR, you must manually create a TST with the TTC entry. The res
ponse to this entry is an empty ticket panel. You can update the ticket panel as
follows: - You fill in the TST panel fields with the necessary information usin
g guided mode entries, or - You use the format entry to enter information on the
command line of the panel or in the PNR. A TST that is automatically created by
the system is called an AST. A manually created TST is called an MST. You can p
rint a ticket using transaction code TTP. After the ticket has been issued, Amad
eus receives a ticket number message which is stored in the PNR FA element. The
TK element in the PNR is automatically changed to TK to show that the ticket has
been issued.
121
Area Reporting Plans / Bank Settlement Plans
Each time an agency issues a ticket on a given airline, the agency must report t
he sale to the airline for payment purposes. To simplify the reporting of sales
to the airlines, IATA and the airlines have formed reporting plans. Airlines’ wish
ing to participate in the reporting plans given an agreement where they will acc
ept payment from a third party, usually a bank. Bank Settlement Plans (BSPs) are
sometimes referred to as Area Reporting plans (ARPs). In the U.S, the reporting
plan is called ARC (Airline Reporting Corporation). A BSP record exists for eac
h reporting plan and contains all the airlines that participate in the plan. The
Service Management Centre maintains the BSP record in Amadeus. If any agency do
es not have a designated ticketing carrier, a BSP code must be present in the of
fice profile (field ARP). This applies to all offices that can issue tickets. BS
P procedure are established by IATA in Geneva There is a Plan Manger for each co
untry who administers and overseas the plan within a particular geographical are
a. The National System or National Distribution System provides BSP information
to Amadeus. BSP GULF has office in Sharjah (U.A.E). To display the area reportin
g plan participants for specific country, enter TGBD-XY (where XY replaces the I
SO country code). QATAR is under Gulf Area (AE), Enter: TGBD -AE System Response
:
122
Ticketing Agreement Table
A Ticketing (T) / PTA (P) / Electronic Ticketing (E) agreement table is maintain
ed for each Amadeus Participating carrier airlines, if the airline has provided
this information. The purpose of the table is to define interline ticketing, PT,
and Electronic Ticketing agreements. For example: TGAD - BA/ EK
System Response:
For British Airways with All Carriers: TGAD – BA System Response:
123
Electronic Ticket
An e-ticket (electronic ticket) is a paperless electronic document used for tick
eting passengers, particularly in the commercial airline industry.
Steps To Issue an Electronic Ticket
Following are the steps to issue an electronic ticket
STEP1- CREATE A PNR
RP/DOHQR2900/DOHQR2900 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 3 BA 125 M 15M
AR 3 LHRDOH HK1 AA/SU 24JAN09/1635Z 13FEB 15MAR E E 2RTHDN BA/RZHQXK BA/RZHQXK 2
355 0620 1015 2130
STEP2 – PRICE AND SAVE THE REQUIRE FARE
Price Entry : Select Fare: Save Entry : FXP FXT04/P1 RF ADMIN;ER
STEP3- UPDATE THE MANDATORY TICKETING ELEMENTS
Add Commission: FM 0 Add form of payment: FP NONREF Add Validating Carrier: FVBA
System Response: TST00001 DOHQR2900 AA/24JAN I Z LD 31JAN09 OD DOHDOH SI TFXP 1.
AMADEUS/MR 1 DOH BA 124 M 12FEB 2355 OK MLRCME 23K 2 O LHR BA 125 M 15MAR 1015 O
K MLRCME 15FEB 23K DOH FARE F QAR 3100.00 TX001 X QAR 420.00YQAC TX002 X QAR 30.
00QAAP TX003 X QAR 130.00GBAD TX004 X QAR 80.00UBAS TOTAL QAR 3760.00 DOH BA LON
425.82BA DOH425.82NUC851.64END ROE3.640000 6.FE CONDITIONS APPLY NON ENDORSABLE
BA ONLY 7.FM *M*5 8.FP NONREF 9. FV BA
124
STEP4- SAVE THE PNR CHANGES
Enter: RF ADMIN; ER
STEP5- ISSUE AN ELECTRONIC TICKET To issue an Electronic ticket, enter: TTP/P1/R
T –or - TTP/RT
System Response: RP/DOHQR2900/DOHQR2900 OC/PR 24JAN09/1654Z 2RTHDN 1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 15MAR 3 LHR
DOH HK1 1015 2130 15MAR E BA/RZHQXK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAI
NING - A 5 TK OK24JAN/DOHQR2900//ETBA ====== 6 FA PAX 125-4810001470/ETBA/24JAN0
9/DOHQR2900/77777722/S2-3
125
Steps to Issue Net /Market /Selling Fare Ticket
Following are the steps to issue NET / MARKET / SELLING fare ticket
STEP 1 – CREATE A PNR
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN09/1555Z YVR7JK 1.AMADEUS/Q MRS 2 QR 007 V 15M
AR 3 DOHLHR HK1 0920 1405 15MAR QR/ 3 QR 006 V 25MAR 6 LHRDOH HK1 1405 2345 25MA
R QR/ As per Airline Advised Published Fare as per IATA/COMMON FARE YEE3M and Sp
ecial/Market/Net/Commissionable Fare is 1800 plus taxes.
STEP 2- PRICE AND SAVE THE REQUIRE FARE IN THE PNR
FXP/L-YEE3M 01 AMADEUS/Q MRS ---------------------------------------------------
--------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 V V 15MAR 0
920 YEE3M 20 DOH QR 0006 V V 25MAR 1405 YEE3M 20 QAR 6320.00 15MAR06DOH QR LON86
8.13QR DOH868.13NUC 1736.26END ROE3.640000 XT QAR 130.00GB QAR 80.00UB
QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 6860.00 TKT BY FARE BASIS *3*
STEP 3 – SAVE THE TICKET RECORD IN THE PNR
Enter: RF ZAFAR; ER
STEP 4– UPDATE THE TICKETING MANDATORY ELEMENTS
Enter Market Fare: TTK/T1/NF-1800 Tour code: :
FT PAX NRQ01800/DOHR002 FP PAX NR+ NONREF/QAR2340.00 FM PAX 0 FV PAX QR FE PAX V
ALID ON QR ONLY/NON REF/NON END
(Include Taxes)
Form of Payment : Commission Carrier Endorsement : : :
126
STEP 5– SAVE THE TICKET RECORD IN THE PNR Enter: RF ZAFAR; ER STEP 6 – TO VIEW TICKE
T RECORD (IF NEEDED) Enter: TQT
System Response: TST00001 DOHQR2900 AA/28JAN M 3 OD DOHDOH SI TFXP/L-YEE3M 1.AMA
DEUS/Q MRS 1 DOH QR 007 V 15MAR 0920 OK YEE3M 20K 2 O LHR QR 006 V 25MAR 1405 OK
YEE3M 20K DOH FARE F QAR 6320.00 TX001 X QAR 300.00YQAC TX002 X QAR 30.00QAAP T
X003 X QAR 130.00GBAD TX004 X QAR 80.00UBAS TOTAL QAR 6860.00 NETFARE QAR 1800.0
0 DOH QR LON868.13QR DOH868.13NUC1736.26END ROE3.640000 6.FM *M*7 7.FP NR+NONREF
/QAR2340.00 8.FT NRQ01800/DOHR002 9.FV QR
STEP 7– ISSUE AN ELECTRONIC TICKET
To issue an Electronic ticket, enter:
TTP/P1/RT –or - TTP/RT
System Response: OK PROCESSED
127
Cryptic Entries to Update TST / Ticketing Fields
Create Manual TST : TTC Specific passenger : TTC/P2 Specific passenger & segment
s : TTC/P2/S2,5 Add selling indicator : TTK/SSITI Specific TST : TTK/T2/SSITI Ad
d Baggage allowance : TTK/A20K Specific TST : TTK/T2/A20K Specific TST & Line :
TTK/T2/L2/A20K Add Fare Base : TTK/BYEE4M Specific TST : TTK/T2/BKEE4M Specific
TST & Line : TTK/T2/L2,5/BKEE4M Add not Valid before & after : TTK/V12FEB12MAR S
pecific TST : TTK/T2/V12FEB12MAR Specific TST & Line : TTK/T2/L3,4/V12FEB12MAR A
dd not valid after only : TTK/VXX12MAR Specific TST : TTK/T2/VXX12MAR Specific T
ST & Line : TTK/T2/L3,5/VXX12MAR Add not valid before only : TTK/V12FEB Specific
TST : TTK/T2/V12FEB Specific TST & Line : TTK/T2/L3,5/V12FEB Add Market/Net Far
e Amount : TTK/NF-1800 Specific TST : TTK/T2/NF-1800 Add Tour code for Non Infan
t : FT PAX NRQ01800/DOHR002 Add Tour code for Infant : FT INF NRQ00180/DOHR002 S
pecific passenger : FT PAX NRQ01800/DOHR002/ P2 Specific passenger & segments :
FT PAX NRQ01800/DOHR002/ P2/S2,5 Payment for Non Infant (Publishes Fare):FP PAX
CASH Payment for Non infant (Net Fare): FP PAX NR+CASH/QAR1950 (Include Taxes) P
ayment for Infant (Published Fare ) : FP INF CASH Payment for Infant (Net Fare)
: FP INF NR+CASH/QAR200 (Include Taxes) Specific passenger : FP PAX NR+CASH/QAR1
950/P2 Specific passenger & segments : FP PAX NR+CASH/QAR1950/P2/S2,5 Commission
: FM 7 Specific passenger : FM 7/P2 Specific passenger & segments : FM 7/P2/S2,
5 Validating Carrier : FV QR Specific passenger : FV QR/P2 Specific passenger &
Segments : FV QR/P2/S2,5
128
Endorsement : FE VALID ON SHOWN CARRIERS Specific passenger : FE VALID ON SHOWN
CARRIERS/P2 Specific passenger & segments :FE VALID ON SHOWN CARRIERS/P2/S2,5 Up
date / Add Fare Amount : TTK/F1800.00 (Local currency QAR ) Update / Add Fare Am
ount :TTK/FUSD495.00 (Other currency USD ) Update / Add Equivalent Fare Amount :
TTK/EQAR1800.00 Update / Add Fare & Equivalent : TTK/FUSD495.00/EQAR1800.00 Spe
cific TST : TTK/T2/F800.00 Update/Add Tax : TTK/X100YR Update/Add Taxes : TTK/X1
00YR/X200YQ/X30WO Specific TST : TTK/T2/X100YR/X200YQ/X30WO Update/Add Fare & To
tal Amount for reissue:TTK/R1800/T500.00 Additional amount as Total (Reissue): T
TK/T500.00 No Additional cost (Reissue) : TTK/T0.00 Delete specific Tax # 3 : TT
K/X3 Add new Tax : TTK/X100YR Change Tax amount for Tax # 3 : TTK/X3-X200YQ Exis
ting Tax as collected for reissue: TTK/X3 - O (Old tax which collected) Add BSR
: TTK/K13.65000 (K1 is transaction) Specific TST :TTK/T2/K13.65000 (K1 is transa
ction) Fare calculation :TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calcul
ation override : TTK/CBUILD Specific TST : TTK/T2/CBUILD Preview Ticket Image :
TTP/T1/TKT/CRT Specific Passenger : TTP/P2/TKT/CRT Print Ticket : TTP Specific T
ST : TTP/T2 Specific Passenger : TTP/P2 Specific Stock Reference : TTP/X A2 Over
ride Validating Carrier : TTP/V*QR Specific TST : TTP/T2/V*QR Specific passenger
: TTP/P2/V*QR Remove change flag from TST : TTF From All TST : TTF/ALL
129
Display an Electronic Ticket Record
To display an e-ticket record, when there is only one FA / FHE in the PNR, enter
: TWD For Example display an e-ticket record for a specific FA / FHE element, by
the line number, enter: TWD / L10 For Example:
Enter: TWD or TWD /L10 System Response:
130
E-Ticket Display options
TWD TWD/L7 TWD/TKT157-4400564781 TWD/2 TWDRL TWD/TAX TWH RT*E By FA/FHE element
if only one FA/FHE element in PNR By specific FA/FHE line number 7 By Ticket num
ber Select Ticket from TWD list Redisplay TWD list Display list of taxes History
for displayed e-ticket record Redisplay PNR from an e-ticket record
Status Indicators of Electronic Ticket Record
Following are the different status indicators of an electronic ticket record. A
AIRPORT CONTROL O OPEN FOR USE C CHECKED IN P PRINTED E EXCHANGED/REISSUED R REF
UNDED F FLOWN/USED S SUSPENDED G CONVERTED TO FIM T PAPER TICKET I IRREGULAR OPE
RATIONS V VOID L LIFTED/BOARDED X PRINT EXCHANGED
131
Void / Cancel an Electronic Ticket Record
You can cancel an e-ticket record as long as the cancellation is within the curr
ent sales period and the sale is not yet confirmed or has already been cancelled
. Cancelling an Electronic ticket record causes the system to send a void reques
t to the airline. The coupon status of the e-ticket Coupons is updated from ‘’O’’ (open
for use) or ‘’A’’ (airport control) to ‘’V’’ for voided. The record is also automatically c
led in the sales report. In the sales report the transaction type code of the el
ectronic document is changed from ‘’TKTT’’ to ‘’CANX’’
Note: You can not void the Re-issued Ticket
When an e-ticket has been successfully voided, the following message is displaye
d:
OK-ETKT UPDATED SALE IS CANCELED IN REPORTING SYSTEM
Certain airlines may also return a settlement authorization code (sac). In this
case, it is displayed in the message that follows:
OK-ETKT UPDATED SAC-0060590436275 SALE IS CANCELLED IN REPORTING SYSTEM
132
Steps to Void/Cancel Electronic Ticket
Following are the steps to void an e-ticket (Re-issued e-ticket can not be void)
FOR EXAMPLE RP/DOHQR2900/DOHQR2900 OC/PR 25JAN06/0526Z 2TZFFS 1.AMADEUS/MR 2 BA
124 K 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/ RZHQXM 3 BA 125 M 16MAR 4 LHRDOH
HK1 1015 2130 16MAR E BA/ RZHQXM 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINI
NG - A 5 TK OK25JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001471/ETBA/QAR3910.00/25JA
N06/DOHQR2900/7777 7722/S2-3 7 FB PAX 2500007445 TTP/T1/ET OK ETICKET/S2-3 8 FE
PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2-3 STEP 1- DISPLAY AN ELECTRONIC T
ICKET RECORD
Entry: or TWD/L6 (Line Number of ‘’ FA’’ or ‘’ FHE’’ on the PNR) -
TWD/TKT125-480001471
(By Ticket Number, Ignore first displayed PNR)
System response: TKT-1254810001471 RCI1A LOC-2TZFFS OD-DOHDOH SIFCMI-0 POI-DOH D
OI-25JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 K 12FEB 2355 OK KLRCME
O ===== 23K 2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K DOH FARE F QAR 325
0.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3910.00 /FC DOH
BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00 GB80.00UB FE CONDITION
S APPLY NON ENDORSABLE BA ONLY FP INV STEP 2 – TO VOID AN ELECTONIC ETICKET RECORD
To void an electronic ticket record, Enter:
TWX
System response:
OK ETKT RECORD UPDATED SAC- 125PEW18OAZWF
SALE IS CANCELLED IN REPORTING SYSTEM
========
133
STEP 3- DISPAY AN ELECTRONIC TICKET RECORD
Entry: TWD/L6 (Line Number of ‘’ FA’’ or ‘’ FHE’’ on the PNR) - or (By Ticket Number, Ignor
st displayed PNR)
TWD/TKT125-480001471
System response: 1.AMADEUS/MR ADT 1 ODOH BA 124 K 12FEB 2355 OK KLRCME 2 OLHR BA
125 M 16MAR 1015 OK MLRCME DOH SAC- 125PEW18OAZWF
ST V V
===== 15FEB
23K 23K
NOTE: A Voided / Cancelled an electronic ticket record can not be
re-instated by travel agents. STEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE ST
ATUS Enter: TJQ
Note: The status should be ‘’CANX’’ . If did not voided in the query report, Please repe
at the step 1 and type TWX/N
134
Revalidation An Electronic Ticket
You can revalidate an e-ticket after any of the following changes has occurred,
as long as there is no change to the fare: Different Different Different Differe
nt Different Airline (interline agreement exists between the two Airlines) Fligh
t Number Class of Service Date or Time of Flight Airport of Arrival or Departure
(Within the same city)
Note: The coupons to be revalidated must have Status ‘’O’’ open
Steps for Revalidating an E-Ticket
Following are the steps to revalidate an e-ticket.
Step 1 – Change the reservation as per required dates:
--- TST --RP/DOHQR2900/DOHQR2900 FF/SU 24JAN06/1703Z 2RTHDN 1.AMADEUS/MR 2 BA 12
4 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 16MAR 4 LHRDOH HK1
1015 2130 16MAR E BA/RZHQXK ==== (S3) 4 AP DOH +974 4667579 - AMADEUS QATAR - T
RAINING - A 5 TK OK24JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001470/ETBA/24JAN06/DO
HQR2900/77777722/S2 ======= 7 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2 8 FE PAX
CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2 9 FM *M*5 10 FP NR+NONREF/QAR2760.00
11 FT NRD01995/4053652 12 FV BA
Step 2- Display an E-Ticket Record:
TKT-1254810001470 RCI1A LOC-2RTHDN OD-DOHDOH SIFCMI-Z POI-DOH DOI-24JAN06 IOI-77
777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K 2 OLHR BA
125 M 15MAR 1015 OK MLRCME O 15FEB 23K DOH FARE N QAR 2100.00 P QAR 3100.00 TAX
QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3760.00 /FC DOH BA LON42
5.82BA DOH425.82NUC851.64END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY N
ON ENDORSABLE BA ONLY FP NONREF FT D01995/4053652 NET REPORTING IT/BT
===(E2)
135
STEP 3- Revalidate an E-Ticket
Entry : TTP/ETRV/L6/E2/S3 Where TTP/ETRV L6 E2 S3 Transaction code for revalidat
ion Line Number of ‘’FA’’ or ‘’FHE’’ element Coupon / Line number of the E-ticket (TWD/L6)
nt number changed in the PNR
System response:
--- TST --RP/DOHQR2900/DOHQR2900 OC/PR 24JAN06/1720Z 2RTHDN 1.AMADEUS/MR 2 BA 12
4 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 16MAR 4 LHRDOH HK1
1015 2130 16MAR E BA/RZHQXK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING -
A 5 TK OK24JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77
777722/S2 7 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S3 ====== 8 FB
PAX 2400007443 TTP/T1/ET OK ETICKET/S2 9 FE PAX CONDITIONS APPLY NON ENDORSABLE
BA ONLY/S2 10 FM *M*5 11 FP NR+NONREF/QAR2760.00 12 FT NRD01995/4053652 13 FV B
A
STEP 4- Display Revalidated Ticket Record Entry: TWD/L7 (Line Number of ‘’FA’’ on the PN
R)
System Response:
TKT-1254810001470 RCI1A LOC-2RTHDN OD-DOHDOH SIFCMI-Z POI-DOH DOI-24JAN06 IOI-77
777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K 2 OLHR BA
125 M 16MAR 1015 OK MLRCME O 15FEB 23K DOH FARE N QAR 2100.00 P QAR 3100.00 TAX
QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3760.00 /FC DOH BA LON42
5.82BA DOH425.82NUC851.64END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY N
ON ENDORSABLE BA ONLY FP NONREF FT D01995/4053652 NET REPORTING IT/BT
======
136
CHAPTER 11 Reissue an Electronic Ticket
Before commencing a reissue in Amadeus you will require the new base fare, taxes
paid on the original ticket, the breakdown of any new taxes to be collected rei
ssue fee requirements and the total additional collection, if any. If you are un
sure of these, Please contact the validating carrier for confirmation. 1) Retrie
ve the PNR and amend the itinerary. Cancel any segments which are not required.
2) Delete any old TST using the commands then re-price any non-flown segments to
be included on this ticket using the FXP entries. You may have to use the overr
ide if the system will not auto price For example: FXP /L- QEE4MQR1 3) Amend the
TST using the TTK / TTI update command applying the following codes.
R O X T V Reissue, this is the new base fare (excluding taxes) Old tax, all taxe
s paid for on the original ticket are identified with an "O" New tax, any additi
onal taxes that need to be collected on the new ticket. Total additional collect
ion (This includes any increase in Fare, Taxes and Re-Issue Fees. If there in no
Additional collection then this will be Zero.) Not Valid After Dates for all co
upons, this is mandatory for re-issue
137
Steps to Reissue an Electronic Ticket
Following are the steps to reissue Electronic tickets
Reissue of Unutilised Ticket
For example, The following PNR ticketed for QEE7QR2 Fare Base, with Fare as QAR8
30.00 Taxes as QAR40.00 QA, QAR300.00YQ, and QAR80.00AE DISPLAY OF TICKTED PNR F
ollowing is the Original issued Ticketed PNR
DISPLAY OF ISSUED ELECTRONIC TICKET RECORD
Following is the Original Issued Electronic record
Now Assuming Passenger wish to change his return schedule which is confirm in L-
Class, Reissue the original issued ticket with Additional QAR640.00
138
Step 1: Change the Itinerary as per require Booking class, in this example Booke
d L-Class
Step2: Price New Booked segments: FXP
System Response
Step 3: Save the changes in the TST, enter: REZAFAR; ER
139
System Response
Step 4: TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)
System Response
Step 5: Check Box for require TST to open
140
Step 6: Click on OPEN icon
System Response
141
Step 7: Click on Exchange Icon to initiate the re-issue process
System Response
Step 8: Click on OK icon
142
System Response
Step 9: Check Box require TST for re-issue
Step 10: Click on OPEN icon to open the TST
143
System Response
Step 11: Enter the Additional collection (ADC) Amount in the TOTAL:
QAR640
144
Step 12: Enter the New form of payment with the Additional collection
(ADC) amount: O/CASH + / CASH / QAR640
Step 13: Enter NOT VALID AFTER (All coupons) and
NOT VALID BEFORE (As per Fare conditions if any)
Step 14: Click on UPDATE icon
145
System Response
Step 15: Click on OK icon
146
System Response
Step 16: Click on CROSS to exit from the TST
System Response
147
Step 17: Save the changes in the PNR, Enter: RFZAFAR; ER
System Response
Step 18: Display issued E-Ticket Record: TWD/L6
System Response
148
Step 19: Enter the original Issued e-ticket details for re-issue: FO*L6
System Response
Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Pas
senger number belongs to displayed e-ticket record with reissue segments numbers
: / P1 / S 2, 3
Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of
Issue for the Original Issued ticket) System Response
Step 20: Save the Changes in the PNR: RF ZAFAR; ER
149
Step 21: Display issued E-TICKET record before re-issue: TWD/L6
System Response
Step 22: Issue the E-ticket, enter: TTP/P1/S 2, 3 / RT
150
System Response
PNR DISPLAY AFTER REISSUE AN E-TICKET
151
Reissue of Partially Used Ticket
For example, The following PNR ticketed for ULE1YQA1 Fare Base, with Fare as QAR
2330.00 Taxes as QAR40.00 QA DISPLAY TICKETED PNR Following is the Original iss
ued Ticketed PNR
DISPLAY ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electro
nic record
Now Assuming Passenger wish to change his return schedule which is confirm in M-
Class, Reissue the original issued ticket with Additional QAR380.00
152
NEW ITINERARY BOOKED PNR DISPLAY Change the Itinerary as per require, Here U-cla
ss was not available and Booked in M-Class
PRICE AN ITINERARY FOR NEW AND FLOWN SEGMRNTS Price New Booked segments and the
Flown / Used segments with the help of Past Date pricing option: FXP/S2X, 3, 7,
8/R, 20MAY09
153
Explanation FXP / S 2 X ,3 ,7 ,8 / R, 20MAY09
Transaction code for Itinerary Pricing Separator Indicator for Segments Flown /
Used Segment Number 2 No-stopover indicator (If no stop in original itinerary) C
omma, Flown / Used segment number 3 Comma, New Added Segment number 7 Comma, New
Added Segment number 8 Separator Past Date Pricing Indicator with Comma Date, M
onth, and Year for original Issued ticket
System Response
154
Save the changes in the TST, enter: REZAFAR; ER
UPDATE THE TST Update the TST for requires segments to Issue as a new itinerary,
in this example Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8
155
Explanation TTU / T1 / S 7, 8
Transaction Code to update existing TST Separator TST Number 1, here require TST
number Separator Transaction Code for Segment Segment number 7, 8 (As per new i
tinerary for reissue)
System Response
REMOVE THE FLAG Remove the TST flag after update the TST with require segments:
TTF/T1
System Response
156
Display TST: Entry: TQT or TQT/Tn System Response
Click on Exchange icon
157
System Response
Click on OK icon
System Response
158
Check Box for require TST for re-issue
Click on OPEN icon
159
System Response
Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380
160
Enter the Origin Destination as per ORIGINAL origin and CURRENT destination
Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions
if any)
Enter the New form of payment with the Additional collection (ADC) amount: O/INV
+ / CASH / QAR380
161
Click on UPDATE icon
System Response
162
Click on OK icon
System Response
163
Click on CROSS to exit from the TST
System Response
To Display issued E-Ticket Record: TWD/L12
164
System Response
Enter original Issued e-ticket details for re-issue: FO*L12
System Response
Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Pas
senger number belongs to displayed e-ticket record with reissue segments numbers
: / P1 / S 7, 8
Press enter to add the ‘’FO’’ details in the PNR Automatically (Recheck the Date of Issu
e for Original Issued ticket)
165
System Response
Save the Changes in the PNR: RF ZAFAR; ER
Display issued E-TICKET record before re-issue: TWD/L12
Issue the E-ticket, enter:
TTP/P1/S 7, 8 / RT
166
CHAPTER 12 Amadeus Automated Refunds
Amadeus automated refunds allows you to refund sale documents and electronic tic
kets quickly and easily. The refund transactions you enter search for data store
d in the central ticketing server s document database. If the data is still avai
lable, the system uses it to create a refund record. Data is normally stored in
the system for 180 days. If the data is no longer available, you enter details o
f the refund manually into a blank refund record. You can process refund records
directly for full refunds, or manually update them for partial refunds. Here is
an example of a query report that contains refunded documents. They are indicat
ed by the RFND transaction type code in the last column.
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Steps to Process Automated Refunds
Following are the steps to process auto refund on Amadeus which is reported to t
he local BSP
STEP 1: DISPLAY REFUND RECORD
Initiate a refund and display refund record by using any one of the following op
tions. Using document number, enter: TRF 125-4810006632 (Ticket Number) From PNR
, enter: TRF / L6 (‘’ FA’’ / ‘’ FHE’’ on line 6) From Query report (TJQ): TRF / I- - 001528
ence number 001528)
STEP 2: ENTER THE CANCELLATION PENALTY
If any cancellation penalties enter: TRFU/ CP 100 A
STEP 3: PROCESS THE REFUND
To process refund on Amadeus, enter: TRFP System response: OK ETKT RECORD UPDATE
D SAC- 125SDXU4IWDWO OK - REFUND PROCESSED The status of all refunded coupons in
the e-ticket record is changed to R (refunded) after which it can not be reve
rsed to ‘’ O’’ / ‘’ A’’ In the PNR, the existing FA element for the refunded ticket is remo
stored in the PNR history, and replaced by a new FA element that includes the ER
status code; this indicates that the ticket has been refunded. Partial display
of the PNR: FA PAX 125-4810006632/ERBA/S2-3 / ER Status Code (Electronic Ticket)
You can ignore a refund record at any time prior to processing (TRFP) the recor
d with the following entry: TRFIG
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Unused Electronic Ticket Refund
Following are the examples to process published fare full refunds on Amadeus For
example a ticket 125- 4810006632 needs to be fully refunded with QAR100.00 canc
ellation/refund penalty. The following steps will apply:
STEP 1: DISPLAY THE REFUND RECORD
tions. Using document number, enter: TRF 125-4810006632 (Ticket Number) From PNR
, enter: TRF /L6 (‘’FA’’ / ‘’FH’’ on line 6) From Query report (TJQ): TRF / I - 001528 (Seq
number)
STEP 2: ENTER THE CANCELLATION PENALTY Update Cancellation/Refund Penalties, ent
er: TRF U/ CP100 A STEP 3: PROCESS THE REFUND To process Auto refund: TRFP
System response: OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO OK - REFUND PROCESSED
STEP 4: DISPLAY THE QUERY REPORT To display Query report, enter: TJQ/QTC-RFND
System response:
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR OFFICE - DOHQR2900 SELECTION:
AGENT - 1310RR 23 NOV 2006 -----------------------------------------------------
------------------------SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS
RLOC TRNC ----------------------------------------------------------------------
-------001537 125 4810006632 -19440.00 -900.00 -187.40 CA AMADEUS/M RR YT2MGF RF
ND
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Partial/Half Published Fare Refunds
For example a ticket 125- 4810006635 needs to be partially/half refunded with am
ount QAR9340 and QAR100.00 as Refund charges. The following steps will apply:
STEP 1: DISPLAY THE REFUND RECORD
tions. Using document number, enter: TRF 125- 4810006635 (Ticket Number) From PN
R, enter: TRF /L6 (‘’FA’’ / ‘’FH’’ on line 6) From Query report (TJQ): TRF / I – 001531 (Se
number 001531)
STEP 2: ENTER THE USED FARE
Update utilised fare for used coupons, enter: TRF U/ U9340
STEP 3: ENTER THE CANCELLATION PENALTY If any Cancellation/refund Penalties ente
r: TRF U/ CP100A STEP 4: DISPLAY TAX PANEL Display Tax record, enter: TRFT
System response: REFUNDABLE TAXES AMADEUS/M MR 125 4810006635 - 635 UNUSED TAXES
---------------------------------------------------------------T1 480.00 YQ T2
40.00 QA T3 280.00 GB T4 100.00 UB REFUNDABLE TAX TOTAL QAR 900.00 XT
Assuming utilised taxes are as: QAR 210.00 YQ (T1) and QAR 40.00 QA (T2) Refunda
ble taxes are as: QAR 270.00 YQ, 280.00 GB, 100.00 UB To update refundable tax Q
AR270YQ (T1), Enter: TRFU/ TU1- 270 (YQ Code Not Required) The QAR40.00QA (T2) i
s a fully utilised tax and needs to be deleted, Enter: TRFU/TX2
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STEP 5: DISPLAY ACTIVE REFUND RECORD To display active refund record panel, ente
r: TRF
System response: REFUND RECORD AGT-77777722 RR/23NOV06 L TKT-Y NM NAME AMADEUS/M
MR I ISSUED 23NOV06 D1 DOCUMENT 125 4810006635 6 CPNS 0200 F FARE PAID QAR 1864
0.00 U FARE USED 9340.00 FARE REFUND 9300.00 CP CANX FEE 100.00 1.08P XT TAX REF
UND 650.00 >TRFT REFUND TOTAL 9850.00 FM COMMISSION 93.00 1.00P FP1 CASH 9850.00
S ITINERARY INTERNATIONAL
STEP 6: PROCESS THE REFUND To process Auto refund: TRFP STEP 7: DISPLAY QUERY RE
PORT To display Query report, enter: TJQ/QTC-RFND
System Response:
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR OFFICE - DOHQR2900 SELECTION:
AGENT - 1310RR 23 NOV 2006 -----------------------------------------------------
------------------------SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS
RLOC TRNC ----------------------------------------------------------------------
-------001538 125 4810006635 -9850.00 -650.00 -187.40 CA AMADEUS/M RR YT2RWH RFN
D
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Cryptic Entries to update Refund record
TRFU/NMMINHAS MUHAMMAD ZAFAR MR TRFU/I25JAN10 TRFU/DA2 TRFU/DX1 TRFU/D 1 DG 2 TR
FU/D1 C34/D2 C12 TRFU/DX 1 C12/DX 2 C34 TRFU/TKT Y TRFU/S I TRFU/F1500.00 TRFU/F
USD500.00 TRFU/U 500.00 TRFU/FM 5 TRFU/FM 100.00A TRFU/CP 150.00A TRFU/CP 5 TRF
U/MF 10.00 TRFU/TA150YQ TRFU/TA10.00ZPMIA2 TRFU/TA10.00XFJFK4.5 TRFU/TU2-90.00 T
RFU/TX3 TRFU/TC NRQ01500 TRFU/NF900.00 TRFU/FP1 CASH TRFU/FP2 CCVI123456789111..
. TRFU/FPA1 900.00 TRFU/RM (Free Text) TRFU/AA 12245DOH56565 TRFU/FO 15744005647
81LON.... TRFU/I25JAN10/F1500/TA1150.00YQ Update Name in refund record Date of I
ssuance Add document numbers (Partial Refund) Delete used document number Update
check digit Add refundable document coupons Delete used/non-refundable coupons
Document type Itineray type (I = Int , D = Domestic) Fare Paid Alternate Fair Pa
id Fare Used Commission Commission as Amount Cancellation penalties in Amount Ca
ncellation penalties in percentage Miscellaneous Fee in Amount Add specific Taxe
s Reduce existing tax number 2 Delete existing tax number 3 Tour Code Net refund
Form of payment Form of payment amount for payment 1 Remarks Airline Authority
Original Issue Combine options
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Amadeus Reports
The Amadeus reports listed below for applicable for central ticketing users.
Options
/SOF /SAN /SAS /D /F /R /QSI /QFP /QVP /QTX /QTC All agents within an office All
offices sharing the same IATA number Specific Agent Specific Date List starting
from document or sequence number Sorting in reverse order Sales Indicator Form
of payment (CA/CC/MX) Validating Carrier Group of transaction types Specific Tra
nsaction Type
Transaction Group with QTX Option
SALE REFD MANS AUTS INVT CCCS CCAS VOID Sale Documents, Includes TKTB, TKTT, CAN
X,CANN Refunded documents, include RFND, RFNX Manual sales, includes CANX Automa
ted sales, include TKTB,TKTT,CANX,CANN Inventory, includes CANN and VSCN Cancell
ed Credit card sales Cancelled Cash sale Voided documents, include CANN, CANX,VS
CN
Transaction types with QTC option
TKTT CANX CANN RFND RFNX MCOM MD50 Electronic Ticket Cancelled Sale Automaticall
y cancelled document Refunded documents Cancelled Refund Manually reported MPD A
utomated MCO
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Query Report
Current date for active sign-in on screen For specific date For specific date ra
nges All agents within your office report Specific agent sign-in report Validati
ng Airline report Refunded Report Voided report Net Remittance issued tickets re
port TJQ TJQ /D- 10FEB TJQ /T-10FEB15FEB TJQ /SOF TJQ /SAS-0001AA TJQ /SOF/QVP-Q
R TJQ /SOF/QTC-RFND TJQ /SOF/QTC-CANX TJQ /SOF/V TJQ /SOF/N TJN/SOF
Summary Report
Summary sales period report For the past period Specific agent and past period A
ll agents for past period TJS TJS /H-1 TJS /SAS-0001AA/H-1 TJS /SOF/H-1
Daily Report
Daily report for active sign-in on screen All agents for current date Specific a
gent Past date TJD TJD / SOF TJD / SAS -0001AA TJD / D-20JAN
174
Item Report
Item report for active sign-in on screen All agents Specific Sign-in Specific da
te Closed sales period TJI TJI / SOF TJI / SAS -0001AA TJI / D -20JAN TJI / H -1
Printing Report
Print Last Display Report, Default printer Print last displayed report, specifie
d printer TJP TJP / PRT-TB3051
Transaction Report
Transaction report by document number By sequence number TJT/TK-1608901510 TJT/I
-000567
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CHAPTER 13 Customer Profile
Customer Profile is a record, which contains useful information about a traveler
, or company that can assist you while making reservation. Customer profile is d
ivided in to following categories: Traveler Profile Company Profile Traveler pro
file which associated to a company profile You can create, modify, deactivate or
reactivate a customer profile. To do this you must first access profile mode.
Profile Mode Command
When you access profile mode the flag ****PM MODE**** is shown after each comman
d to indicate that you are working in profile mode.
Profile Access Transaction
PM PMP PME Access Profile Mode Exit Profile mode temporarily Exit Profile mode
Profile End Transaction
PE PER PEE End transaction and save the profile End Transaction, Save and redisp
lay the profile End Transaction, Save and exit profile Mode
Profile Ignore
PI PIR Ignore Profile without save Ignore the updates and redisplay the profile
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Create Traveler Profile
To create a traveler profile, you can use standard PNR elements The PNR element
can be entered in any order and system automatically arranges the elements in se
quence. You cancelled and modify these elements any time in profile mode. NM1CHA
MINDA/NALIN MR Add Name element APB-DOH 44483819 Add Phone element SR*VGML Add m
eal preference FFNEK-666671166 Add Frequent Flyer details OS YY LCCT DOH5555555
Add OSI RM MAIL TO TRAVEL DEPT Add General Remarks APE-nalinc@abc.com Add e-mail
contact AB//CY-AMA/NA-ALICE/A1-94 DRING Add Billing address ROAD/PO-35608/CI-DO
HA/CO-QATAR/P1 ST/W Add wish seat preference
PNR Transferable Indicators
The Letter ‘’A’’ and ‘’S’’ appears with profile elements which are called transfer indicato
hen a profile is transferred to a PNR all ‘’A’’ elements A Automatic are always transfer
red When a profile is transferred to a PNR it depends on end S Selectable user t
o select these elements
177
General Information Section
The General Information section is used to record the following information: Com
pany Profile Name PCN/ The company name automatically entered when you create a
company profile or associate a traveler to a company profile Profile Index Field
PIN/ The Index field creates a unique system for filing and referencing your co
mpany and traveler profile PBC/ Profile Billing Contact The name of the person t
o contact regarding billing. PBP/ Profile Billing Phone The Telephone contact nu
mber of the person to regarding billing Profile Country Code PCO/ The two-letter
country code of the passenger’s nationality or the location of the company. Profi
le Created By PCR/ This information is automatically appended by the system. It
shows the sign of the agent who originally created the customer profile. PBD Dat
e of Birth The traveler date of birth can be entered in the profile. Examples: P
CN/DOHA BANK PIN/DOH01 PBC/MISS FATIMA PBP/44483700 PCO/QA PCR/0402ZM PBD/04FEB1
967
Add Add Add Add Add Add Add
Company Profile name association Profile index field Profile billing contact pro
file billing contact number Profile country code as QATAR profile creation infor
mation date of Birth
178
Document Information Section
The document information section is used to store the information about a passen
ger’s documents. You can the information in traveler profile. Passport Details PAS
/ The traveler’s Passport number, country code, issued and expiry date Visa Inform
ation PIV/ The traveler’s Visa information, country code, issued and expiry date D
riving License PCE/ The traveler’s driving license information, country code, and
issued date PID/ Identity Card The traveler’s ID Card information Examples: PAS/CO
-LK/NR-123456/IS-15OCT09/EX-14OCT14 PIV/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR1
2 PCE/CO-INTERNATIONAL/NR-125254/IS-10JAN10/EX09JAN12 PID/CO-QA/NR-3455353535/IS
-01APR10/EX-30MAR12
Passport Details Visa Details Driving License Details ID Card Details
Follow up Section
The follow up section allows you to place a company or traveler profile on a lis
t for action to be taken at a later date. Every 24 hours the system scans the pr
ofile database to check if there profiles are in your office’s follow up list. If
found the profile on that list, the system send a message on Queue 94 to remind
you to check the follow-up list. PFO/CHECK PASSPORT DETAILS/12MAR12 Add follow-u
p note with date
179
Create a Profile from a PNR
You can create a traveler profile quickly from an existing PNR. To create Profil
e, you must retrieve the PNR. The PC command automatically enters into Profile m
ode and display the newly created profile. If you don’t specify what PNR elements
you want to transfer in your entry, the system transfers all appropriate element
s into profile. PC/-1 Create new traveler profile for passenger 1 of PNR PC/-1,5
-8,10 Create new traveler profile for passenger 1, Selecting PNR element 5 to 8
and 10 to be transferred PC/-1,X9 Create new traveler profile for passenger 1, e
xclude element 9 from transfer PC/DOHA BANK-1 Create new traveler profile for pa
ssenger 1 and associate to existing company profile name DOHA BANK PC/DOHA BANK-
1,4,7-10 Create new traveler profile for passenger 1, associate to company and t
ransfer elements 4 and 7 through 10
Create a PNR from a Profile
You can create a PNR from traveler or company profile. This process is known as
profile transfer. When you display profile on your system, you can create a PNR
from it and transferring all automatic PNR element from displayed profile. PT Tr
ansfer all automatic elements to new PNR PT* Transfer all transferable elements
to new PNR PT1-3 Transfer range of elements to new PNR PT1,3,6-9 Transfer elemen
ts 1,3 and 6 through 9 PTX4,5 Transfer all elements except 4 and 5 PT*10,12 Tran
sfer all automatic data and only selectable element 10 and 12 PT*X5 Transfer all
automatic data except element 5 PTO Transfer all Mandatory and automatic elemen
ts to an existing PNR PT2*15OCT* Transfer flight segment 2 appending date
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Create Company Profile
To create a company profile in profile mode must access profile mode first. The
company name may contain a maximum of 25 characters. PCN/DOHA BANK Create a new
company profile
Associate Traveler to Company Profile
In profile mode you can associate traveler to a company profile. The company pro
file must exist before associating it to traveler. To associate a traveler to a
company crate a new or retrieve existing profile, then use the PCN/DOHA BANK tra
nsaction to associate it
Display Traveler Profile
PDN/-CHAMINDA PD2 PD PDRT/XXXXYY PDI/DOH01 PLT PLT//DOH BANK Display profile by
traveler surname Display profile shown on line 2 of profile name list Redisplay
retrieved profile Display traveler profile by record locator Display profile gen
eral information by index option Display list of traveler for your office Displa
y list of travelers associated to DOHA BANK
Display Company Profile
PDN/DOHA BANK PDN/DOHA BANK-CHA PDT/-CHAMINDA PDM/-CHAMINDA PDRC/YYYYXX PLC PDL
Display Company profile by Name Display by Company name and traveler name Displa
y traveler profile associated to company profile Merge a traveler profile with t
he company profile displayed Display company profile by record locator Display l
ist of company profile for your office Redisplay profile list
181
Modifying a Profile
You can cancel and modify the following elements in a company or traveler profil
e in profile mode. General Information PNR Transferable elements Priority Elemen
ts To cancel PNR transferable elements you can use XE command. To modify PNR tra
nsferable elements, select the element number, slash and the new value. XE6 Canc
el element 6 in a profile XE2,5,7 Cancel Multi elements in a profile XE5-8 Cance
l a range of elements in a profile 6/ST/W Change the seat preference for line 6
9/*S Change Transfer indicator for element 9 to S 6/*A Change Transfer indicator
for element 6 to A
Deactivate and Reactivate a Profile
You can deactivate a displayed customer profile in profile mode. When you deacti
vate a profile, it is placed on a deactivate profile list for 30 days. If you do
n’t reactivate the deactivate profile in 30 days, it is deleted from the system. P
X Deactivate displayed profile PLX Request a list of deactivate profiles PD2 Dis
play a deactivate profile 2 on displayed list PR Reactivate a profile
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CHAPTER 14 Amadeus Hotel
Amadeus Hotel offers you detailed information on room availability, rates and ho
tel features.
Encode/Decode Hotel Chain
DNH MARRIOTT DNH SI Encode Hotel chain Decode Hotel Chain
Hotel Chain Information
GGHTL GGHTLEM HEHTLFS Display AIS information page for Amadeus Hotel Display AIS
information for hotel chain MARRIOTT (EM) Display specific requirements for hot
el chain FS
Hotel List
The hotel list display provides a complete list of hotels for specific city. The
display contains the hotel name, chain code, area location and recommended type
of transportation from the airport. HL DXB List of hotel in Dubai HL DXB/HN-FOU
R List of hotels in Dubai for hotel Four seasons HLDXB/AD-SHEIKH List of hotels
in Dubai at SHEIKH ZAYED ROAD
183
Hotel Availability
The Hotel Availability commands allow you to display the availability of hotels
worldwide. There are two types of hotel availability displays: 1. Hotel Multi-Pr
operty Availability Display availability for all hotels in a given city location
and date range. Hotels are displayed in a nonbiased order 2. Hotel Single Prope
rty Availability Display availability for a specific property. By default the sy
stem displays a Single Occupancy rate. Example: HA DXB 15DEC-18DEC System Respon
se:
184
Hotel Room Type Codes
The hotel room types shown in an availability display are a three alpha /numeric
code. The first character indicates the room category, the second indicates the
number of beds in the room and the third indicates the bed type. For example, a
room type of A1K represents a Superior Room with bath and 1 King Bed.
185
Room Category Codes
Room with Bath A B C D E F G H I J K P S T U N W Superior Moderate Standard Mini
mum Superior Moderate Standard Minimum Superior Moderate Minimum Superior Modera
te Minimum
Room with Shower
Room with Bath/Shower Executive Suite Suit Non-Smoking Room at weekend
Codes
T S D A*K A** GOV CON FAM PKG PRO SRS SRB Twin Single Double * Number of beds va
ry Two ** number of beds & Type Government rate category Convention rate Family
rate Package rate Promotional rate Senior Citizen rate Summer Rate Break K Q W A
1* COR MIL STP TUR TVL WKD RAC WOS King Queen Water Bed type varies Corporate ra
te category Military rate category Stopover rate Tour rate Travel Industry rate
Weekend rate Standard RAC rate World of savings
186
Single Property Display
In order to display all rooms and rates for a specific property you must use the
single property availability and rates display. To display a single property av
ailability you use the HA command and the line reference number from a Hotel Mul
ti-Property Display. Example: For Hotel multi display: HADXB15DEC-18DEC/HN-SHERA
TON
Display rooms and rates for line 2, Enter HA2
187
Options
HA2 HA3/RT-2 HASIDXB32615DEC-18DEC Display single property availability for prop
erty shown on line 2 of multi property display for single occupancy Display sing
le property availability for property shown on line 3 of multi property display
for double occupancy Direct command to display single property availability, cha
in code SI, Property code DXB326, Check-in 15DEC and Check-out 18DEC
Availability Options
/AR/CO/DT/DD/FC/FC-* /FF/HN/LOArea Identifier You can enter maximum three locati
on code A= Airport, D= Downtown, E=East, W=West, N=North, S=South (Entry: /AR-A)
Company Used to specify hotel chain code (Entry: /CO-SI) Check-In Date Used to
change the check-in date in your existing display (Entry: /DT-19DEC) Check-out D
ate Used to change the check-out date in your existing display (Entry: /DD-21DEC
) Foreign Currency Used to show rates in other currency (Entry: /FC-GBP) Foreign
Currency Used to change the rates to the stored currency in your existing displ
ay (Entry: /FC-*INR) Hotel Facility Used to restrict to display hotel with requi
re facilities (Entry: /FF-BAB-BUS-MEE) Hotel Name Used to search for specific ho
tel name (Entry: /HN-SHERATON) Location Used to change the location for existing
display (Entry:/LO-AUH) Rate Limit Range Used to display Rate ranges (Entry: /Q
U-100 Rate below a specified amount) (Entry: /QU-H100 Rate above a specified amo
unt) (Entry: /QU-100-150 Rates between specified values) Occupancy Level Used to
identify the double occupancy (Entry: /RT-2)
/QU/RT-
188
/SR/TR/AD/BT/HC/PH-
Special Rate Used to request special rates or existing rates (Entry: /SR-MIL) Tr
ansportation Used to request transportation from Airport to hotel T= Taxi, R= Re
nt a car, F= Free, L= Limousine (Entry: /TR-F) Address Street you are searching
for accommodation (Entry: /AD- SHEIKH ZAYED) Bed Type You can enter maximum two
bed types (Entry: /BT-K-Q) Hotel Category You can enter up to 2 codes (L=Luxury,
F=First Class, S= Standard, T= Tourist Entry: /HC-F-S) Phone Number Used to sea
rch hotel with phone contact (Entry: /PH-971-4-2281111)
Examples:
HADXB15DEC-18DEC/CO-SI HADXB15DEC-18DEC/HN-SHERATON HADXB15DEC-18DEC/RT-2 HADXB1
5DEC-18DEC/AR-D HADXB15DEC-3/TR-F HADXB15DEC-18DEC/FC-GBP HADXB15DEC-18DEC/SR-EX
X HADXB15DEC-18DEC/QU-100-150 Availability for specified Hotel Chain Specified H
otel Name Double occupancy Specified Area Specified Transportation Specified Cur
rency Specified special rate Specified rates ranges between 2 values
Availability and Rates from a PNR
You can request hotel availability & rates on a flight or car segment in a PNR.
For example: Availability and rates for Line Number 3 of PNR for Check-in date a
nd Line Number 4 for check-out date. Entry: HAS3 Display Hotel Availability for
arrival point of segment 3, in HAS3 this situation the system takes the Airport
code or Car pick up point as a hotel location HAS6/CO-SI Display Hotel Availabil
ity refereeing segment 6 of PNR and specified Hotel chain code HAS5/QU-100 Displ
ay hotel availability refereeing segment 5 of PNR and requesting rates below spe
cified amount
189
Hotel Features
The hotel features display provides a complete description of a specific hotel p
roperty. The hotel features display can be requested from a multi-property, sing
le property availability, and Hotel List display. HFAC Display hotel features fr
om hotel list display for Line AC Display hotel features for property shown on l
ine 2 of hotel HF2 multi-property availability. HF Display hotel features from s
ingle property availability display Display hotel features for the property of t
he hotel on HFS5 segment 5 of the displayed PNR
Hotel Features Category Codes
L A E P G D S F R N M C Q T Y O LOC CAT EXT POL GNT DEP STA FAC ROO DIN MEE COM
FRE TRA SFY OTH Location Category Extra charges Policies Guarantee Deposit Minim
um/Maximum Stay Facilities Room Dining Meeting Facilities Commission Frequent st
ay Transportation Safety Features Other Charges
Examples: HF4-D HF7-E-FAC HF-G-N-T
Display hotel features, deposit category from hotel on line 2 of multi-property
display Display hotel features, extra charges and facility categories from hotel
on line 7 of multi-property display Display Hotel features Guarantee, Dining, a
nd Transportation from single property availability display.
190
Point of Reference
A point of reference is a building, monument, or any other type of landmark cons
idered important enough to be used as a criterion when searching for and booking
hotels. Each point of reference is assigned to a category according to its natu
re.
List of Categories
APT BST CAR CNV EVT HEL MIL PRT RST SPO Airports Bus Station Amadeus Car Rental
location Convention center Events, Fairs, Festivals Heliport Military Bases Port
Holidays Resorts Sports Stadium ATT BUS CTY EDU GRD HTL PAR RAI SHO TRA Attract
ions Business Location Cities Educational Ground Transportation Amadeus Hotel Pr
operties Parks Rail station Shopping Districts Transportation
Examples: DRP-CAT DRPCASTLE/GB DRPSAND/USNY DRP*/LON-SHO DRP12 HLL12 HAL11/DT-15
DEC-18DEC
Display point of reference categories Display Point of reference by keyword and
country code Display point of reference by keyword and country/state code Displa
y the list of point of reference for specified city and Category Display point o
f reference from Displayed list Hotel list from DRP display for line 12 Hotel Av
ailability from DRP display for line 11
191
Hotel Pricing
A hotel pricing display provides detailed information about a specific room rate
. You can request a hotel pricing display from a single-property hotel availabil
ity display or by referencing a hotel PNR segment. The Hotel Pricing (HP) displa
y shows you: Detailed information about a specific room/rate listed on a COMPLET
E ACCESS+ single property hotel availability display, or included in a COMPLETE
ACCESS+ hotel segment in a PNR. Information about the property at which the room
/rate is availability. This information is similar to the information on a hotel
features display. The information on HP display is supplied directly from the h
otel chain’s own reservation system. The following steps are to request a Hotel Pr
icing Display: Example: HADXB15DEC-18DEC/HN-SHERATON
192
Single Availability and rates display for line 2, Entry: HA2
Hotel pricing option for line 2 for single property display availability and fea
tures, entry: HP2
Options
HP2 HPS4 HP2-R-T Display Pricing from single property display for line 2 Display
pricing from line 4 of PNR for hotel segment Display specified categories
193
Hotel Rate Change
If the room rate changes during the period you are booking it is indicated in a
single-property display with an asterisk (*) next to the availability status cod
e or one of the values H, F, M is displayed. For example, if your booking a room
for the last week in June and the first week in July, but the rate changes at t
he beginning of July. When a rate change occurs, the relevant code is displayed
(it can be the highest, average, first night, most occurred one, depending on th
e rate type indicator ==).the rate for the period is normally used to calculate
the rate range in a multi-property ha display and to show the available rate in
a single-property display. This applies to all levels of connectivity. To see th
e date on which the rate change occurs, you must retrieve the hotel rate change
display. The entry to display the hotel rate change information is based on the
line number of the availability and rates display. HR2 Display hotel rate change
display for property on line 2 of multi-property display HR Display hotel rate
change display from single property display
Hotel Terms
Hotel terms give information about a specific rate. The terms of entitlement Wha
t the rate includes (for example, meals and tax) Other rate-specific information
like how much commission you receive for selling the rate The display may also
contain policy, guarantee or deposit information that applies to the hotel at wh
ich the rate is available. This information comes from the relevant hotel featur
es display. Hotel Terms display cannot be requested from Complete Access Plus av
ailability display, or Hotel Pricing and Features display. HT1A Display hotel te
rms for property for rate 1A of multi-property HT1 Display hotel terms from hote
l inventory display
194
Hotel Inventory
The hotel inventory (HI) display gives a 40-day snapshot for hotel standard acce
ss and hotel complete access hotels only of room availability by rate at a singl
e hotel. The information comes from the distribution system. The availability st
atus is shown by the following codes: A Available to sell Closed . R X On reques
t Closed to arrival
Options
HIAA HI1 HIS4 HIXXDXB123 Display Hotel Inventory display refereeing Hotel List l
ine AA Display Hotel Inventory display refereeing multi-property display for lin
e 1 Display Hotel Inventory display refereeing Hotel segment number 4 in PNR Dis
play hotel inventory display with hotel identifier
195
Hotel Sell
There are two types of sell entry: Short sell entry: an entry containing a line
reference to a room/rate shown on any single-property display. • • • HA hotel single-p
roperty availability HR hotel rate change HP hotel pricing & features (hotel com
plete access plus only)
Long sell entry: this is an entry in which you supply all the required Informati
on: property identifier, dates of stay, room type, and rate. The hotels availabl
e in Amadeus are divided into three groups: Standard Access Hotel Chains When yo
u book a standard access hotel, the system Blank automatically generates a booki
ng message to the hotel chain at end transaction. The hotel chain either generat
es a confirmation number back to Amadeus via teletype, or updates the PNR direct
ly. Complete Access Hotel Chains When you book a complete access hotel, the requ
est is sent / immediately to the hotel chain via a high speed communication link
. The hotel company returns a confirmation number within four to eight seconds.
Complete Access Plus Hotel Chains Complete Access Plus offers all of the feature
s of Complete Access + as well as the ability to obtain data directly from the h
otel’s own reservation system. In complete access, you can only sell one room per
transaction. If your PNR contains more than one passenger, you must passenger as
sociate the hotel sell entry.
196
Example: HADXB15DEC-18DEC/HN-SHERATON
Display Single Hotel property availability and rates, entry: HA3
Sell room on line 1, entry: HS1
197
Sell Options
/BSBooking Source 5-8 Digits IATA number / TIDS number (Entry: /BS-00000000) Cus
tomer Corporate Identification Number To avail the corporate rates offered by th
e hotel. (Entry: /CD-123456EXX) Deposit This option to enter the form of payment
of the passenger s deposit. This is a mandatory option if specified as a requir
ement in the hotel features display. (Entry: /DP-CCVI12345678901EXP1212) Extra P
erson in Room You use this option to enter the number of extra people in a room
and the extra charge. (Entry: /EX-USD100.00-1) Roll - Away bed for Adult (/RA-)
& Child (/RC-) Number of beds. Give the currency, price and quantity. (Entry: /R
A-USD50.00-1) Guarantee Arrival The form of payment used to guarantee arrival. (
Entry: /G-CCVI12345678910EXP1212) Customer Identification Use to enter the passe
nger s own hotel supplied identification number. (Entry: /ID-56789EXX1) Frequent
traveler Used for hotel loyalty program or for the PAX may be entitled to air m
iles by staying at a qualifying hotel.(Entry: /FT-12345SI) Supplementary Informa
tion Free form text for you to add extra information, minimum two characters and
a maximum of 45 characters. (Entry: /SI – SMOKING ROOM) Check In Date When making
direct / long sell. (Entry: /DT-15DEC) Check Out Date When making direct / long
sell. (Entry: /DD-19DEC) Room Type When making direct / long sell. (Entry: /RT-
2A1D) Special Rates Used to sell the special rates offered by a hotel. (Entry: /
SR-TVL) Travel Agency Internal accounting information free flow text
/CD-
/DP-
/EX/RA/RC-
/G-
/ID-
/FT-
/SI/DT/DD/RT-
/SR-
/**-
198
Hotel Modification
You can modify an existing hotel element using the sell options. For modificatio
n purposes, the hotel option codes are divided into two categories, critical and
non-critical in standard access the options are divided as follows: The critica
l option codes are • • • /DT- (check-in date), /DD- (check-out date) /RT- (room type)
The remaining option codes are considered non-critical For complete access, all
modifications are done in real time, and you receive an instant reply from the h
otel. Options that are critical result in a cancel/rebook of the hotel segment.
When a cancel/rebook takes place, the hotel company sends a cancellation number
which is stored in the PNR as a remark element, and places the new confirmation
number in the hotel segment element. The non-critical options do not affect the
status code in the PNR, but are treated as a cancel/rebook which is reflected in
PNR history. The help page for each hotel chain (HEHTLYY where YY is the hotel
chain code) displays information and specific requirements for the hotel chain.
Please see CRITICAL OPTIONS listed there as modifications on those will result i
n cancel/rebook of the hotel segment.
Critical Options
4/RT-2K1D 4/DT-12DEC 4/DD-17DEC Change room type of hotel segment 4 of PNR Chang
e check-in date for hotel segment 4 of PNR Change check-out date for hotel segme
nt 4 of PNR
Non-Critical Options
4/SI-SMOKING 4/DPChange room type of hotel segment 4 of PNR Delete Deposited inf
ormation for hotel segment 4 of PNR 4/CD-12345EXX Add/change corporate identific
ation number for hotel segment 4 of PNR
199
CHAPTER 15
Amadeus Cars
The Amadeus Car offers detailed information regarding car availability and rates
for car rental companies worldwide. Amadeus also has agreements with major car
rental companies to rent cars directly from their reservation systems known as A
madeus Complete Access. Encode and Decode Car Company DNC HERTZ Encode car compa
ny DNC ZI Decode car company code CE PHN Decode special equipments code Informat
ion Page GG CAR Display GGCARCTC A Display GGCAR A Display GGCAR ZI Display GGCA
RZILON Display HE CAR ZI Display
all available car companies in Amadeus contact name of car companies begin with
letter A information for car company begin with letter A AIS for car company wit
h code ZI AIS for car company for specified city (LON) specific requirements for
car company ZI
200
Car Location List
The car location list provides you with a complete list of car rental companies
and their office addresses in a specific city, Entry: CLLON
Examples: CL ZI HOU CL LON-T CLZIUSCA-C
Display car location list for Company ZI in Houston (HOU) Display Airport Termin
al location in London (LON) Display City locations for car company ZI in Califor
nia state of United States of America.
201
Car Location Policy
Amadeus cars allows you to obtain location policy information regarding location
details, tax, policy, surcharge and vehicle type, without having to refer to a
car rate availability display. To do this use the transaction code CPO. To displ
ay the location policy information for a specific car company at an airport loca
tion, enter for example: CPOZENCE
202
Car Availability and Rates Display
Car availability displays show the rates for car types that are available, or av
ailable on-request (car types that are closed are not displayed). There are thre
e types of car availability displays: Multi-company Single-company (for non-comp
lete access plus providers) Single-company (for complete access plus providers)
Example: CALAX15DEC-18DEC/ARR-1200-1900
203
Car Type Codes
The car type codes consist of four elements that describe the Class, Type, Trans
mission and Air-conditioning of a particular vehicle type. For example, an ECMN
car type defines an economy, car, manual transmission without air-conditioning.
Car Class Codes M Mini C Compact I Intermediate P Premium X Special Car Type Cod
es B 2-Door W Station Wagon L Limousine S Sports car T Convertible D 4-Door P Pi
ck up Car Transmission Codes A Automatic Air-Conditioning Codes R Air-Conditione
d Car Location Codes C City S South of the city W West of the city T Terminal E
S F L Economy Standard Full size (4-door) Luxury
C V R F X J K
Car Van Recreational 4-Wheel Drive Special All Terrain Truck
M
Manual
N
Non-Air-Conditioning
N E R O
North of the city East of the city Resort location Off-Terminal
204
Single Company display The car single company availability can be displayed from
an initial entry or by changing a multi-company display to a single company dis
play. Example: CAZIDXB15DEC-18DEC/ARR-1200-2200
Examples:
CADXB15DEC-18DEC/ARR-0900-1200 CAZIDXB15DEC-18DEC/ARR-09001200/VT-ECMN
Display single company availability for requested rental period. Display single
company availability for requested dates, times and vehicle type.
205
Car Availability Options
/COCompany This option to change a multiple-company display to a single company
display. (Entry: /CO-ZE) To change a single-company display to a multiple compan
y display, (Entry: CA/CO-YY) Pick-Up Date This option to change the pick-up date
in your existing display. (Entry: /DT-19DEC) Drop-Off Date This option to chang
e the drop-off date in your existing display. (Entry: /DD-23DEC) Foreign Currenc
y This option to show rates in a currency other than the currency of the city in
your entry. You can only use the ISO country code. (Entry: /FC-GB) Location Thi
s option to change the location of your existing display. Options you entered in
your initial entry are retained in the new display. (Entry: /LO-MAN) Drop off L
ocation This option to change the drop off location in your existing display.(En
try: /DO-MUC or /DO-GBMAN* ) Note: you can only enter an Amadeus location code o
r a car company location code with an asterisk. Vehicle Type This option to requ
est a specific vehicle type. (Entry: /VT-ECMN) To specify one of the elements of
vehicle type replace the other letters with asterisks. (Entry: /VT-**M*) is for
cars with manual transmission. Rate Code This option to request a rate category
and rental period. (Entry: /RC-PW) Arrival Time This option to change the pick-
up time in your existing display. (Entry: /ARR-1500) Return Time This option to
change the drop-off time in your existing display.(Entry: /RT-2200)
/DT/DD/FC-
/LO-
/DO-
/VT-
/RC/ARR/RT-
206
Car Rate Categories
A B C G I K L P R S U V Association Business Corporate Government Industry Packa
ge Inclusive Promotional Credential Standard Consortium Convention This category
applies to members of associations that have special rates. This category appli
es to basic discounted rates for customers showing their business cards at the r
ental location. This category applies to contracts or percentage discounts for c
orporate clients This category applies to government departments. This category
includes special rates for travel industry personnel This category applies to ca
r rentals in conjunction with other travel products This rate includes coverage,
or coverage and other billable items such as special equipment. This category a
pplies to rates with restrictions such as free rental days, minimum number of re
ntal days, special discounted rates for specific locations and/or specific car t
ypes Client must provide what rate specifies: for example coupon, or ID. This is
the default category, when no other category is specified. Rates are included w
ithout restrictions, except advance booking requirements This category applies t
o special rates for travel consortiums or groups. This category includes specifi
c rates for conventions
Rate Category Codes
D W E M Daily Weekly Weekend Monthly This plan applies for one or more rental da
ys. It can also apply for extra rental days for monthly, weekly, and weekend pla
ns. This plan has a fixed rate based on a rental period of approximately 4 to 7
days This plan includes a daily or flat rate based on a rental period for at lea
st one day on a Friday, Saturday, or Sunday This plan has a daily or fixed rates
based on a rental period of at least 28 days
207
Car Rate Features
The car rate features display is available from a car availability display for c
ar providers in cars complete access plus, including leisure participants, using
the CR transaction For example: CAZIDXB15DEC-22DEC/ARR-1200-1800
To request car rate features information from a rate availability (CA) display f
or rate on line 2, enter: CR 2
208
Car Sell
You can sell a car directly from an availability and rate display, car list disp
lay and car inventory display. The responses vary for each car company participa
ting in Amadeus Complete Access. In addition: You can only book one car at a tim
e You must enter the name element in the PNR before selling the car The entry is
directly sent to the car company database before a confirmation is returned Whe
n confirmed the car segment shows an HK status code If more than one passenger i
n the PNR, you must passenger associate the car sell entry
Access Level
Automated Standard Access Car Companies When you book a standard access car comp
any, the system automatically generates a booking message to the car company at
end transaction. The car company returns a confirmation number to Amadeus via te
letype, or updates the PNR directly using an automated process in the car compan
y’s system Manual Standard Access Car Companies Manual Standard Access differs fro
m Automated Standard Access in that the reservation is manually handled by the c
ar company and therefore the confirmation number is returned after manual proces
sing Complete Access Car Companies When you book a complete access car company,
the request is sent immediately to the car company via High-speed communication
link. The car company returns a confirmation number within four to eight seconds
Blank
Blank
/
Basic entry for car sells: CS2/P1 Sell car shown on line reference 2 of availabi
lity display, for passenger 1
209
Car Sells Options:
/CD/RQ/IDCustomer Corporate Identification Number Used this field to enter corpo
rate id (Entry: /CD-0189EXX01) Rate Quoted Use this field to enter the rate that
was quoted to the Passenger (Entry: / RQ-USD100.00-UNL DY) Customer Identificat
ion You use this option to enter the passenger s own car company’s identification
number. (Entry: /ID-123456EXX) Car Frequent Traveler You use this option to add
the identification of a person belonging to a frequent traveler program. (Entry:
/FT-FQP454545EXX) Supplementary Information You use this option to enter supple
mentary information in free flow text for the rental car.(Entry:/SI-BLACK COLOUR
) Special Request You use this option to request a specific type of equipment. (
Entry: /SQ-PHN) Guarantee This option allows you to guarantee bookings for speci
fic vehicle types, rate Plans or booking codes. /G-CASH or /G-CHEQUE or /G-CCVI4
445648756EXP1212 /G-VOUCHER or /G-MCO or /G-BS(booking Source) or /G-CD(corporat
e discount) or /G-ID(customer identification) Pick Up Location You use this opti
on only in a direct sell entry when pick up is other than airport. Vicinity code
to be taken from Car List display. Please remember to affix an asterisk (*) aft
er the vicinity codes in the car sell entry. (Entry:CSZINCE15DEC-3/ARR-1200-0900
/VT-ECMN/PUP-NCET02) Drop Off Location You use this option only in a direct sell
entry when drop off is other than airport. Vicinity code to be taken for Car Li
st display. Please remember to affix an asterisk (*) after the vicinity codes in
the car sell entry. (Entry:CSZILHR15DEC-4/ARR-1600-1200/VT-ECMN/DO-LONC09) Rate
Code Added automatically by the system when the car is sold directly from the c
ar availability and rates display. Entered manually to request a specific rate c
ategory and rate plan. (Entry: CSZUMAD15DEC-7/VT-ECMN/RC-SD-) Booking Source Num
ber Used to enter agency control number , IATA or TID number, (Entry: /BS - 7777
7772 (5 - 8 characters)
/FT/SI/SQ-
/G-
/COL-
/DO-
/RC-
/BS-
210
/FP/CO-
Form of payment You can enter any of the following CASH, CHEQUE, CREDIT CARD (En
try: /FP-CCVI44433332332323 EXP1212N0012) Collection This is the address from wh
ere the car will be collected (Entry: /CO-Free flow text )
If you try to make a sell entry for a complete access car company and the link b
etween Amadeus and the car company’s system is down, the complete access sell is d
owngraded to a standard access sell. When this occurs, you see the message: *STA
NDARD ACCESS BOOKING * You can upgrade the request to complete access. Enter: CN
4 Where: CN Upgrade Car Sell" transaction code 4 Line Number of the segment you
want to upgrade
211
Modifying Car Segment
The car segment change transaction enables you to modify or delete elements or c
ar segments that have already been booked. You can modify, delete and add data t
o an existing car element using the options. Modifications with options that do
determine the status of the rate in a car segment are more critical than the oth
ers. The options are as follows: /DTPick-up Date /VTVehicle Type /RCRate Code /D
D/LODrop-off date Location code
When a car element originally booked in standard access is modified, the system
attempts to resell the segment performing all availability status and rate rule
validations. If the check is successful, the modification is accepted and the se
gment resells. If this check is unsuccessful an availability and rates display i
s returned based upon the parameters in the affected segment. The confirmation n
umber is erased and depending on the car company either a new confirmation numbe
r is returned or the same previous confirmation number is used. All changes are
processed via complete access if the original booking was made in complete acces
s. Examples: 5/VT-ECMN 5/DD-15DEC 5/SI-BLACK CAR REQ Change car type reserved on
car segment 5 of PNR Change drop-off date for car segment 5 of PNR Add or chang
e supplementary information for car segment 5 of PNR
212
CHAPTER 16 Amadeus Insurance
Amadeus insurance enables you to book assistance and insurance products. Amadeus
insurance is available to Amadeus users who have signed an agreement to sell in
surance or assistance products with at least one insurance provider. You can car
ry out the following tasks for Amadeus insurance: Display a list of providers wi
th whom you have an agreement Display a list of insurance products for a provide
r Display an insurance proposal of products matching the entered criteria, for a
specific provider. products and their extensions are priced separately, allowin
g up sell Display the features of a given insurance product Perform informative
pricing for insurance Confirm a sale after informative pricing Sell Amadeus insu
rance for a PNR Cancel an insurance booking Print an insurance certificate Displ
ay an insurance certificate
Provides and Products
You can display a list of all insurance providers that are available to you. The
providers’ available will depends on the agreement made by your travel agency wit
h insurance provider. To display the list of providers, enter: IL
213
If you have set a preferred Amadeus Insurance provider in your agent preference,
you can display a list of products for that provider by entering, enter: II To
display products for a different providers or if you have not set a preference,
enter the II transaction code followed by the provider code. For example: IICHR
After displaying the list of providers, enter the II Transaction code followed b
y the line number of provider in the list. For example: The provider on Line num
ber 1 of provider list, enter: II1
214
Product Features
You can view the insurance product features: Preferred provider and products Spe
cified provider and products Insurance proposal Insurance element in PNR If you
have set a preferred insurance product for your preferred provider in agent pref
erences, you can display the features of the preferred product by entering: IF I
f you know the provider and product code, you can view product features by enter
ing, For example: IFCHR/CHRT+TWP
Where: IF CHR /CHRT+TWP
Transaction for Insurance product features Provider code (CHARTIS) Slash, Produc
t code
215
From a list of products, view the product features by entering, For example:IF6
From an insurance proposal, enter For example: IF6/S4 IF Transaction for Insuran
ce product features 6 Product on line 6 /S4 Slash, S, insurance segment number W
hatever method you chose to view the product features, the system response depen
ds on the information returned by the provider. For example, the features could
provide details about what the policy covers or the format of the sell transacti
on, including options that are mandatory for selling the product.
Price and Sell Insurance
To price and sell Amadeus insurance, you must be working in a PNR that has a nam
e element or enter the name if only insurance segment. To sell the insurance for
the PNR, for your preferred Amadeus Insurance provider and product, enter: IS T
o perform insurance informative pricing only, add the /FQ option to sell entry,
For example: IS/15DEC-10/FQ To sell insurance or display informative pricing for
the PNR after displaying a list of products, specify the line number of the pro
duct in your entry, enter For example: IS6/15DEC-10/FQ
216
To sell the insurance from PNR and specify the provider and product in your entr
y, For example: ISCHR/CHRT+TWP/15DEC-10/FQ
Note: the system defaults to the first name in the PNR as the policy holder. If
you want another passenger in the named as policy holder, change the passenger a
ssociation by entering, For example: 4/NM-AHMED/AISHA MRS Where: 4 /NM -AHMED/AI
SHA MRS Insurance segment line number 4 of PNR Slash, transaction to change the
name Dash, name of the policy holder
217
Insurance Sell Options
Following are the options to sell insurance
Individual Policy
ISCHR/CHRT+TWP/15DEC-25DEC/ZN-…/AM//-A1-…./AE-…/NB-…./BD…./PI-PP…/P1
Where: IS CHR CHRT+TWP 15DEC-25DEC /ZN/AM //A1/AE/NB/BD/PI P1
Insurance sell Transaction Provider code Product code Insurance started-end date
s (Extracted from itinerary if any) Slash, Zone Field, Dash ( 2 Letter destinati
on ISO code) Slash, Subscriber’s address identifier Double Slash, Address 1 identi
fier, Dash, free flow address Slash, Subscriber’s phone number, dash, number Slash
, Beneficiary name, relationship, phone number Slash, Date of Birth (DDMMYYYY) S
lash, Passport number (/PI-PP13232323) Passenger association (1= Passenger numbe
r 1)
Family Policy
ISCHR/CHRT+TWP/15DEC-25DEC/ZN-…/FD-PF/AM//-A1-…./AE-…/NB…./BD-…./PI-PP…/P1
IS CHR CHRT+TWP 15DEC-25DEC /ZN/FD/AM //A1/AE/NB/BD/PI Pn
Insurance sell Transaction Provider code Product code Insurance started-end date
s (Extracted from itinerary if any) Slash, Zone Field, Dash ( 2 Letter destinati
on ISO code) slash, reduction code, only PF for family policies Slash, Subscribe
r’s address identifier Double Slash, Address 1 identifier, Dash, free flow address
Slash, Subscriber’s phone number, dash, number Slash, Beneficiary name, relations
hip, phone number Slash, Date of Birth (DDMMYYYY) Slash, Passport number (/PI-PP
13232323) Passenger association (n= Passenger number reference)
218
Long Sell
If your office profile is set to extract details from the PNR, or you prefer to
make a long sell entry, you can sell insurance by including all the mandatory pa
rameters in you entry. In this case system doesn’t take the default values from th
e PNR. You must already have at least one name entered in your PNR. For example:
ISCHR/CHRT+TWP/15DEC-25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2ALDARWISH BLDG/AE-00974
44483812/NB-AISHA-WIFE-0097444483888/BD04FEB1967/PI-PP343434/P1
Where:
IS CHR /CHRT+TWP /15DEC-25DEC /ZN/AM//A1/A2/AE/NB/BD/PIPP343434 /P1 Sell transac
tion for Insurance Provider code Slash, Product code Slash, Start date and end d
ate cover policy Slash, Zone indicator, dash destination ISO code (DE) Slash, Su
bscriber address transaction identifier Double Slashes, Address 1 Identifier, Da
sh, address Slash, Address 2 identifier if any, dash, address Slash, Subscriber’s
phone number Slash, Beneficiary identifier, dash, beneficiary name, dash, relati
on, dash, beneficiary phone number Slash, subscriber’s Date of Birth (04FEB1967) S
lash, Passenger ID identifier, dash Passport identifier (PP), Passport number Sl
ash, Passenger association identifier, Passenger 1
System Response:
219
Adding Option
You can add options to basic entry. Depending on the insurance provider these ma
y be mandatory or optional. For example you may need to supply additional bookin
g information that is not supplied in the PNR, Such as date of birth. To add ins
urance option, enter the transaction code followed by slash (/), Option identifi
er, dash (-) and the value. For example, enter the date of birth Entry: IS6/BD-0
4FEB1967
If already provisional sell the insurance product and need to update line 4 of t
he PNR for date of birth, Enter: 4/BD-04FEB1967
Options
Passenger ID If the insurance provider requires you to enter a passenger id, you
can either include it in your sell transaction or add it to your provisional se
ll transaction. When entering a passenger id, you must include one of the follow
ing option PP = Passport, DL = Driving License, NI= National Id ID = Locally def
ined number Date of Birth Require to enter date of birth (Entry: 3/BD-04FEB1967)
Credit Card Require to enter credit card details Supplementary Information Requ
ire to enter additional information (Passenger association require) Trip Value S
ome provider requires the value of the trip per passenger than the total value f
or all passengers. If the system able to extract the information from the TST, i
t will appear automatically in the travel assistance element. If the system can’t
extract the information, you must include it in your sell or pricing entry with
passenger association. (Entry: 3/TV-20000/P1-2)
/PI
/BD/CC/SI
/TV-
220
Listed below are options that you can include in the basic sell entry that are n
ot mandatory: /AEContact in case of an emergency /AMSubscriber’s free flow mailing
address /AM// Strutted mailing address /CYCompany name /NAName /A1Address line
1 (Mandatory) /A2Address line 2 /POPost office box /ZPZip code /CICity /STState
/COCountry /PD Family identifier /PF /PH /SH Spouse Identifier /ST Companion /FM
Commission percentage (Up to 3 digit) /NBBeneficiary names (per person) /NMSubsc
riber’s name /NNNanny name /NSSubstitute name or replacement name /TOTour operator
code (3 characters) /TTTrip type, followed by keyword as follows: ACM = Accommo
dation, FLT= Flight, PKG= Package tour CRU= Cruise /XPExtra premium /XRExtra ref
erence information /ZNDestination zone or ISO country code You will see the flow
ing option codes in an insurance element. These are created by the system and yo
u can’t enter or modify them yourself /ONName of person, who is no longer in the P
NR name field /CFConfirmation number
221
Sell Insurance without Having PNR
Following are the steps to sell the insurance without having PNR:
Step 1 – Enter Name – Entry: NM1MINHAS/ZAFAR MR Step 2 – Contact Details – Entry: AP DOH
44483888 Step 3 – Ticket Arrangement – Entry: TK OK Step 4 – Sell insurance with long
sell entry: ISCHR/CHRT+TWP/15DEC25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-ALDARWISH
BLDG/AE0097444483812/NB-AISHA-WIFE-0097444483888/BD-04FEB1967/PIPP343434/P1
Where:
IS CHR /CHRT+TWP /15DEC-25DEC /ZN/AM//A1/A2/AE/NB/BD/PIPP343434 /P1 Sell transac
tion for Insurance Provider code Slash, Product code Slash, Start date and end d
ate cover policy Slash, Zone indicator, dash destination ISO code (DE) Slash, Su
bscriber address transaction identifier Double Slashes, Address 1 Identifier, Da
sh, address Slash, Address 2 identifier if any, dash, address Slash, Subscriber’s
phone number Slash, Beneficiary identifier, dash, beneficiary name, dash, relati
on, dash, beneficiary phone number Slash, subscriber’s Date of Birth (04FEB1967) S
lash, Passenger ID identifier, dash Passport identifier (PP), Passport number Sl
ash, Passenger association identifier, Passenger 1
Step 5 – Received from – Entry: RF AGT Step 6 – Save the PNR – Entry: ER
222
Sell Insurance in the Existing PNR
Following are the steps to sell the insurance for existing PNR.
Step 1 – Retrieve a PNR Step 2 - Sell insurance with long sell entry: ISCHR/CHRT+T
WP/15DEC25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-ALDARWISH BLDG/AE0097444483812/NB-A
ISHA-WIFE-0097444483888/BD-04FEB1967/PIPP343434/P1 Step 3 - Received from – Entry:
RF AGT Step 6 – Save the PNR – Entry: ER
Retrieving a PNR with Insurance Element
You can retrieve a PNR containing an Amadeus Insurance element. You can enter a
partial subscriber name, the provider code, the country code, and confirmation n
umber in the retrieve entry, as follows: RT/INS-D Amadeus Insurance with partial
name RT/INSCHR-D Provider and partial name RT/INSCHRQA-D Provider, Country, and
partial name RT/INS/12344556-D Confirmation number and partial name RT/INSCHR/1
234556-D Provider, confirmation number, partial name RT/INSCHRQA/1234556-D Provi
der, country, confirmation number and partial name When you retrieve a PNR conta
ining any Amadeus insurance elements, the Amadeus insurance details per passenge
r are no longer displayed in the PNR, so that they don’t take up a lot of space on
the screen. The Amadeus insurance element contain a message informing you that
more details exist, and you can enter a command to display the details of all el
ements or of selected elements ID To display the details of all Amadeus insuranc
e elements in the PNR ID6 Specific Insurance element 6 in the PNR
223
Canceling an Amadeus Insurance Element
The provider decides whether you are allowed to cancel an insurance product or n
ot. The cancellation rules for each provider and product are stored in the host
system. If you have cancelled a non-insurance segment, such as AIR, CAR, or HOTE
L in a PNR, you must end transaction on the PNR. To cancel an insurance element,
For example: XE7 If provider doesn’t allow cancellation, the system displays a wa
rning message. In this case, the insurance element remains in the PNR.
Confirming the Insurance Pricing
Once sell insurance provisionally (Pricing), you must confirm the insurance pric
ing segment of the PNR, For example segment 3 have the pricing segment with stat
us NN, Enter : 3/HK
Add/Change
Add/change and confirm at same time in the insurance pricing. Note: Modification
can only be done before ‘’HK’’ status. For example: 3/AE-00974444483888/P1 or 3/BD-04FE
B1967/P1
Print / Display Insurance Certificate
You can print the insurance voucher on default printer. IVP Print an insurance c
ertificate on default printer IVP/S5 Specific insurance element of a PNR IVP/COP
Y Re-print insurance certificate IVD Display Insurance certificate IVD/S5 Specif
ic insurance element of a PNR
224
CHAPTER 17 Amadeus Quick Reference
Signing In / Signing Out
Sign-in into first available area……………………………………………… Sign-in in to all areas…………………………………………
igned in areas……………………………………… Display Terminal Number…………………………………………………… JI0000AA/SU JI*00
Decode / Encode
Encode location……………………………………………………………. Decode Location…………………………………………………………… Encode Airli
Conversion
Display system time….…………………………………………………….. Display Local Time………………………………………………………….. Disp
H 1230/LON1755 DD ZZZ 1500/ DOH DD 25DEC/-30 DD 25DEC/45
225
Help
Help for the last Transaction entered…………………………………….. Help for a specific topic………………………………
es………………………………. Help for E-ticket policies of specific carrier………………………………. HE/ HE ELECTRON
Q HE ETT QR
Amadeus Information Pages
Display AIS INDEX….…………………………………………………….. Display Airline Access level in Amadeus…………………………
nction supported by a specific airline………………….. Display Airline Information ………………………………………
specific Airport…………………………………. Display Information for a specific Hotel chain……………………………. D
ompany……………………………. Display information for Amadeus Input and output codes………………. Display In
c Amadeus company…………………... GG AIS GGPCAL ACC GGPCAL FUN GGPCA QR GG AIR QR GG COU QA GG AP
HR GG HTL SI GG CAR ZI GG CODE GG AMA QA
Availability / Schedule /Timetable
Display Basic Neutral Availability…………………………………………… AN04FEBDOHDXB Display Basic Neutral Sch
ral Timetable…………………………………………… TNDOHDXB Display Availability by Departure ……………………….…………………
metable by Departure …………………………………………… TDDOHDXB Display Availability by Arrival ……………………….…
table by Arrival ……………………………………………… TADOHDXB Display Availability by Elapsed Travel Time………
apsed Travel Time …………………………….… SE04FEBDOHDXB Display Timetable by Elapsed Travel Time …………
e & Time Availability…………………………………… ANDOHDXB Display Availability for specific time……………………
or specific Carrier…………………………………… AN19DECDOHDXB/AQR Display Availability for specific Carri
splay Availability for specific Class….…………………………………… AN19DECDOHDXB/CV Display Availability
..…………………………………… AN19DECDOHDXB/KY Display Availability for connecting city…..…………………………………
e combination..………………………………… AN19DECDOHDXB1200/AGF/CV/XAUH Display Dual Availability option
H/AEK Display Availability to use Direct access………………………………… 1EKAD12DECDOHDXB Display Avail
Carrier Prefer ………………………………… ANQR12DECDOHDXB Display Availability to use Seven Day Search……
ay Availability for Number of seats require………………………… AN04FEBDOHDXB/B5 Display Availability
ct Flights…………………..…………………… AN04FEBDOHDXB/FD Display Availability for Non-stop…………..…………………
226
Display Availability for Chartered Flights………………………………… Display Availability for online con
ty for One world Alliance airlines……………………… Display Availability for Star Alliance airlines
ility for Sky Team Alliance airlines….……………………
AN04FEBDOHDXB/FC AN04FEBDOHDXB/O AN*O12JANLHRJFK AN*A12JANLHRJFK AN*S12JANLHRJFK
Follow-Up Entries for Availability /Schedule / Timetable
Change Availability for Next day……………………………………………. Change Availability for Previous Day…………
vice……………………………………… Change for connecting city………..………………………………………… Change Departure Date……
Dual option………………………………………… Change Number of days Later both city pair……………………..……… Change
days Earlier 2nd city pair……………………………… Change Number of days Later 1st city pair…………………………
city pair……………..………………… Change Return for same day………………………………..……………… Change Return for sp
days Later for Return……………..………………… Change Availability Display to Schedule Display……………………
or Return……………..………………… Change Availability Display to Schedule Display…………………………. Change f
lity ……………………………………………
P P P P P P P P
MN MY ACDXB AC//LHR ACLHRJFK AC/AEK AC/AYY AC/CF AC/XLHR AC25JAN AC5 AC-6 AC-5*-
3 AC25DEC*30DEC AC5*3 AC-3* AC*-3 AC3* AC*3 ACR ACR20FEB ACR-3 ACR3 ACSN ACR3 AC
SN ACL4 ACFQ MPAN
Flight Information
Display Flight Information from Availability or PNR………………………. Display Flight Information fo
fic Flight and date…………………… DO 3 DO BA124/25DEC
227
Sell Air Segment
Sell 2 Y class seats from line 5 ……………………..…………………….. Sell 2 Mixed classes of service from
ic carrier……………………………………….. Surface segment…………………………………………………………….. SS 2 Y 5 SS 2 B Q 4 SS
O QR B 12JUN DXBDOH SI ARNK
Name Field
Single family name …..……………………..………………………………. NM1MINHAS/ZAFAR MR Same family names………………………
………………………………………………………….. NM1RAMESH/RISHI MR ; NM1KUMAR/AJITH MR Child Name…………………………………………
S(INF/RAVINDERAN/21JUN08) Different Family for Infant……………………………………………NM1KUMAR/SHOBA MRS(IN
UN07
Contact Field
Phone Number Field ………………………………………………………. Phone Number Field for specific Location………………………
- abc@abc.com
T T
Ticket Arrangement Field
No Time limit ………………………………………………………………… Specific Time Limit with Date and Time ………………………………
minder………………………………………. TKOK TKTL12MAR/1200 TKXL12MAR/1200 TKOK/Q21C0
Received From Field
Modification asked by Passenger…………………………………………. Modification by Agent ……………………………………………………
End Transaction
End the File and close the PNR…………………………………………… End the File and Redisplay PNR…………………………………
nge the status code, Redisplay PNR………..……. ET ER ETK ERK
228
Retrieval PNR
Display active PNR on screen……..……………………………………… Retrieve PNR Number…………………………………………………….. R
N Line 5 of the List………………………….. Redisplay name list………………………………………………………… RT RTXXXXXX RT/A
001/12MAR/DOHLHR LP5 LP0
Minimum Connecting Time
From PNR SEGMENTS…………………………………………………….. For single Airport…………………………………………………………….. For spe
Frequent Flyer
Display the Name of passenger from Airline Data……………………… FFDQR-1111111111 (Amadeus Users Ai
nly) Enter Frequent Flyer Number Automated…………………………………. FFNQR-1111111111 Enter Frequent Fl
mated for specific PAX2……………. FFNQR-1111111111/P2 Manual Entry for Frequent Flyer…………………………
al Entry for Frequent Flyer for PAX 3 ……………………………… SRFQTVEK-EK111111111/P3 FFN agreements b
rs……………………………………….. VFFD
Advance Seat Request
Display Seat Map for Segment Number 3………………………………… Request specific seat Number………………………………
seat for specific segment 4…………………………… Generic Smoking Seat………………………………………………………. Generic
e for Segment # 4……………………………. Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3………
/20K/P4 ST/R/20K/S4 ST/S ST ST/W/P2 ST/A/S4 ST/B/S5/P3
Other Service Information - OSI
Information for specific carrier…………………………………………… Information for All carriers…………………………………
229
Services Required - SSR
Specific Meal request for All Carriers and Segments……………………. SR VGML Specific Meal request
pecific carrier and Passenger………………. SR VGML LH/P2 Specific Meal request for Specific carri
r and Segment…………………. SR VGML LH/S4 Form of ID as Passport number for an e-ticket..........
.......................... SR FOID QR HK1- PP1234567/P1 Enter SFPD data……………………………………………………
-SMITH-DAVE/P1 Enter AIPS information.......... .. SR DOCS QR HK1-P-GBR-1234567-
USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P
Cancellation
Cancel Specific Segment…………………………………………………… Cancel Specific Segments…………………………………………………. Ca
Change Segment Data
Change class all segments to F……………………………………………. Change class on segment 6….………………………………………
on segment 6….…………………. SB F SB F6 SB 28NOV6 SB M 28NOV6
Retrieve History
Retrieve Entire History ……………………………………………………… Retrieve History for specific Segment # 4…………
or Air segments …………………………………………. Retrieve History for Car segments ……………………………………….. Retri
Remarks
General Remark only View by Amadeus Airline Users………………….. Confidential Remarks View by You
ffice……………………………….. Service fee remarks for back office accounting………………………….. Free flow te
ow text) RIS QAR 250.00 RIZ Service amount charged QAR 250.00 RIR Please reconfi
rms your return itinerary OP25DEC/FREE FLOW TEXT
Replicate PNR
Copy PNR…………………………………………………………………….. Copy PNR and increase by 2 person…………………………………….. Copy
230
Split PNR
Split passenger # 3…………………………………………………………. Received from……………………………………………………………….. File Spl
Claim PNR
Display other Airline PNR, ER to claim…………………………………… Display by flight, date, name, ER to c
me list for passenger on line 3………………….. RO GF ABDFGH RO GF 517/25DECDOHBAH-ALNASSAR RO3
Printer / Printing
Display Printers ATID……………………………………………………… Print screen ………………………………………………………………… Print All
int on default Printer………………………….. Remote Print on Default printer…………………………………………… Print Q
............................................................... Print Ticket………………………………………
R…………………………………………… Print Ticket for specific TST………………………………………………… Print Ticket for specif
assengers……………………………………… Print Ticket for All Non-Infant passengers………………………………… Print Tick
on………………………………… Print Ticket to use override past date TST………………………………… Print Electronic Ti
y Receipt ………………………………………………………. Print ITR for specific FB element………………………………………… Print Du
move items…………………………………… Print Queue and Retain items in Queue………………………………….. Print Passeng
isplayed on the screen…………………………………… Print the TST of the displayed PNR……………………………………….. TT
1 WRA/TJQ/SOF/D-01OCT31OCT TJP TTP TTP/RT TTP/T2 TTP/P3 TTP/P3/S2,5 TTP/INF TTP/
PAX TTP/XA2 TTP/V*EK TTP/O TTP/ET ITR ITR/L10 ITR/COPY QP97 QPR97 WRA/PD GL WRA/
F WRA/TQT
231
Past Date PNR
Past date PNR by record locator…………………………………………. Flight, Date Segment……………………………………………………..
YZ RPD/QR001/12JAN10*Q RPD/RLC-XXXYYZ/12JAN10*Q RLD PLD4
Manual Ticket Number
Enter Manually E- Ticket Number for Non Infant:………………………… Enter Manually E-Ticket Number fo
ly E-Ticket Number for specific Non Infant……………….. Enter Manually E- Ticket Number for spec
fic segments……………….. Conjunction E- Ticket Number…………………………………………….. FHE PAX 157-9196789012
-9196789012/P2 FHE 157-9196789012/S2,3 FHE 157-9196789012-013
Timatic
Cities in a country……………………………………………………………. Cryptic Mode for Visa Information……………………………………
Queues
Place PNR on specific queue………………………………………………. Place PNR on specific queue with category………
activity………………………………………………….. Queue count Total, active PNR only……………………………………….. Display a
y and date range………………………. Ignore PNR move it to bottom, display next PNR………………………… Ignore
queue……………………………….. Remove PNR from queue count…………………………………………… Ignore PNR and exit from
R out of queue……… QE21 QE21C0 QE/DOHQR2120/97C0D1 QT QTQ QV/21C0 QS8 QS8C0D2 QD QDF QN
QI QIR
Bank Settlement Plan
Display BSP participating carriers for GULF BSP……………………….. Display e-ticketing participatin
ATAR market……………………… Interline Ticketing agreement between 2 carriers………………………… TGBD-AE TGE
232
Fare Quote Display
Display Fare quote for origin city and CRT location for current date…… Display Fare
quote between two Cities / Airports……………………….. Fare display for specific airline for curren
play for specific class for current date……………………………. Fare display for front cabin…………………………
or all Amadeus…………………… Specific date for specific city pair………………………………………….. Specific past
l ………………………………………………………. Range for travel date starts…………………………………………………. Exact outbound an
-way fares only…………………………………………………. Display Round trip fares only………………………………………………. Displa
are………………………………………………………….. Display Fare, No-penalty and No-advance purchase……………………. FQD D
HDXB/KF FQD DOHMIL/R,NUC FQD DOHLON/S FQD DOHPAR/D15DEC FQD DOHLON/D01MAY07 FQD
DOHMUC/D30DEC* FQD DOHNYC/D10NOV**30NOV FQD DOHLON/D25NOV*10DEC FQD DOHLON/AQR/I
X FQD DOHNYC/IO FQD DOHLON/IR FQD FRABUD/IH FQD DOHLHR/R,AT FQD DOHCMB/R,U FQD D
OHCAI/R, - ZZ FQD DOHMNL/R, *NPE,*NAP
Follow-Up after Fare Quote Display
Display reverse fare for specific cities / airports………………………….. Display All special Fare/Pa
ype codes…………………………... Display Fare quote in NUC…………………………………………………. Display Fare in Local
rom line 3………………………….. Display Penalty rule for fare from line 3…………………………………… Display Tax
QDL FQN 3 FQN 3* LI FQN 3*PE FQN TAX/QA
Currency Conversion
Convert specific amount, using a currency code………………………… Convert from a designated currency
currencies up to 12 months in the past…………………………. FQC 100EUR/GBP FQC 1000QAR/NUC FQC 100GB
AY08
Excess Baggage Charges
Excess Baggage Charges for today s date for a city pair………………. Excess Baggage Charges for s
ecific date for a city pair………………. Excess Baggage Charges for specific airline……………………………..
MM/30/26MAR FQX DOHAMM/30/QR
233
Rate Of Exchange Display
Display IATA Rate of exchange (ROE) of your terminal………………… Display IATA Rate of exchange (
) of a Country……………………. Display IATA Rate of exchange (ROE) of a City…………………………. Display IA
for past date……………………. Display a list of BSRs for a currency……………………………………… FQA FQA*US FQA
Informative Pricing
Informative Pricing for specific Airline…………….……………………… Informative Pricing for specific Da
ific Class…………….………………………… Informative Pricing for lowest fare an itinerary….…………………………. In
PTA…..….………………………………………… Informative Pricing for Past Date………………….……………………… Informative Pr
B.…………………………. Informative Pricing for SURFACE between LHR and CDG…………….. Informative Pricin
dating Carrier………………………… Informative Pricing for UNI (Private) fare……….….………………………. Informa
ll sectors……………………… Display the Informative Pricing break up from line 3…………………….. FQP DOH/
C LHR FQP DOH/C LHR FQP DOHDXBDOH/L FQP DOHCAIDOH/RZZ FQP MNLDOHMNL/R,DOH.MNL FQ
P DOHCAIDOH/R, 25MAY10 FQP DOHDXB-DOH FQP DOHDXBCAI - DXBDOH FQP DOHLHR- - CDGDO
H FQP DOH/AEKDXB-/AQRDOH/R,VC-QR FQP DOHCMBDOH/R,U FQP DOHCAIDOH/O QR FQQ 3
Itinerary Pricing
Itinerary Pricing for All passengers and segments……………………… FXP Itinerary Pricing for specif
enger ………….……………………… FXP/P2 Itinerary Pricing for specific segments ………….…………………………. FXP/S2
s and segments………………… FXP/P2/S2,5 Itinerary Pricing for CHILD………………………..…………………………. FXP/RCH
erary Pricing for NON INFANT passenger…………..………………… .FXP/PAX Itinerary Pricing for PTA……………
and Journey from MNL) Itinerary Pricing for specific Validating carrier…………………………FXP/R,VC-
axes as per validating carrier) Itinerary Pricing for IC domestic Itineraries..………………………………
R Itinerary Pricing for NOSTOPOVER at segment 4 ………….……………… FXP/S4X Itinerary Pricing for S
t segment 4 …………..….……………… FXP/S4S Itinerary Pricing for BREAK POINT segment 4 ………..…….…………
UNI FARE ……………………..………….……………. FXP/R,U Itinerary Pricing for NO SERVICE FEE….. ………….………………
ary Pricing for 25% Discount and TKT designator ………….……… FXP/ZO-25P*FF25 Itinerary Pricing
specific Fare basis ……………………….……… FXP/L-KEE7QR2 (Override Booking class and Validity) Itin
for AROUND THE WORLD ………….………………… FXP/S2 RW Display Lowest fare for an Itinerary…………………………
Itinerary…………………………………… FXA
234
Insert /Update TST Information (Cryptic Entries)
Create Manual TST………………………………………………………… Specific passenger…………………………………………………………… Specific
nt (Publishes Fare)………………………………….. Payment for Non infant (Net Fare)……………………………………… Payment
…………………………………………… Specific passenger ………………………………………………………… Specific passenger & segments
T2/SSITI TTK/A20K TTK/T2/A20K TTK/T2/L2/A20K TTK/BYEE4M TTK/T2/BKEE4M TTK/T2/L2,
5/BKEE4M TTK/V12FEB12MAR TTK/T2/V12FEB12MAR TTK/T2/L3,4/V12FEB12MAR TTK/VXX12MAR
TTK/T2/VXX12MAR TTK/T2/L3,5/VXX12MAR TTK/V12FEB TTK/T2/V12FEB TTK/T2/L3,5/V12FE
B TTK/NF-1800 TTK/T2/NF-1800 FT PAX NRQ01800/DOHR002 FT INF NRQ00180/DOHR002 FT
PAX NRQ01800/DOHR002/ P2 FT PAX NRQ01800/DOHR002/ P2/S2,5 FP PAX CASH FP PAX NR+
CASH/QAR1950 (Include Taxes) FP INF CASH FP INF NR+CASH/QAR200 (Include Taxes) F
P PAX NR+CASH/QAR1950/P2 FP PAX NR+CASH/QAR1950/P2/S2,5 FM 7 FM 7/P2 FM 7/P2/S2,
5 FV QR FV QR/P2 FV QR/P2/S2,5 FE VALID ON SHOWN CARRIERS FE VALID ON SHOWN CARR
IERS/P2 FE VALID ON SHOWN CARRIERS/P2/S2,5 TTK/F1800.00 (Local currency QAR ) TT
K/FUSD495.00 (Other currency USD ) TTK/EQAR1800.00 TTK/FUSD495.00/EQAR1800.00 TT
K/T2/F800.00 TTK/X100YR TTK/X100YR/X200YQ/X30WO TTK/T2/X100YR/X200YQ/X30WO TTK/R
1800/T500.00
235
Additional amount as Total (Reissue)……………………………………… TTK/T500.00 No Additional cost (Reissue
t for Tax # 3……………………………………………. TTK/X3-X200YQ Existing Tax as collected for reissue……………………
tion) Specific TST………………………………………………………………… TTK/T2/K13.65000 (K1 is transaction) Fare calcu
ulation override…………………………………………………… TTK/CBUILD Specific TST…………………………………………………………………. TTK/
Printing Ticket
Basic entry to print ticket.....................................................
..................... Verify if ticket can be issue.............................
......................................... Issue ticket for specific TST.........
............................................................ Issue ticket for sp
ecific passenger........................................................... Issu
e ticket for specific segments..................................................
.......... Issue ticket for specific segments and TST...........................
.................. Issue ticket for specific segments and passenger.............
...................... Issue ticket for All INFANT..............................
........................................ Issue ticket for All NON INFANT........
...................................................... Override Validating carri
er....................................................................... TTP TT
P/TKT TTP/T2 TTP/P2 TTP/S2,5 TTP/S2,5/T2 TTP/S2,5/P2 TTP/INF TTP/PAX TTP/V*QR
Display Electronic Ticket Record
Display e-ticket record from PNR................................................
............ Display e-ticket record from PNR and refer FA/FHE..................
............. Display e-ticket record using ticket number outside PNR...........
............. TWD TWD/L7 TWD/TKT157- 4800154678
Voiding an Electronic Ticket Record
STEP 1: Display e-ticket record IN PNR TWD TWD/L7 OUT SIDE PNR TWD / TKT157-4800
154678 STEP2 : Status of the coupons should be ‘’O’’ and NOT a reissued ticket TWX
236
Refunding an electronic ticket
UNTILISED E-TCKET STEP 1: Display refund record TRF 157- 4800154678 STEP2 : Inse
rt cancellation / refund charges TRFU/CP100A (Amount QAR 100 as per airline advi
sed) STEP 3: Process the refund TRFP
Reprint ITR
Reprint ITR.....................................................................
........................ Reprint ITR for specific passenger.....................
..................................... Reprint Agent Coupon......................
...................................................... Send ITR by e-mail.......
........................................................................... Disp
lay ITR on screen...............................................................
.............. ITR/L5 ITR/L5/P2 TTR/L5/C-I ITR-EMLA/L5 ITRD/L5 (Refere FA line n
umber) (Refere FA line number) (Refere FA line number) (Refere FA line number) (
Refere FA line number)
Document Report Display
Summary Sales report for the Past Period ………………………………. Item Sales report for the past perio
the period before the past period……………. Item Sales report for the period before the past p
eriod………………….. Daily Summary Sales report for current date……………………………… Daily Summary report
or specific date range……………………………. Daily Query Sales report for current date………………………………….
specific date range………………………………………. Query Report of E-Tickets for date range…………………………………
cific airline……………………………………………. Net Remit report……………………………………………………………… Transaction Report
TJD/SOF/D-02JUL TJD/SOF/D-02JUL05JUL TJQ/SOF TJQ/SOF/D-02JUL TJQ/SOF/D-02JUL05JU
L TJQ/SOF/D-02JUL05JUL/QTC- TKTT TJQ/SOF/D-02JUL05JUL/QTC-CANN TJQ/SOF/D-02JUL05
JUL/QVP-BA TJN/SOF/D-01JUL31JUL TJT/ TK-4510000300
Amadeus Qatar W.L.L Al Darwish Engineering Building 94,D-Ring Road,P.O.BOX:35068
Doha, Qatar
Help Desk: 44483817- 819 Extranet: www.amadeus-qatar.com Web site: www.qa.amadeu
s.com Video tutorial: www.youtube.com/zafarminhas
U U U U U U
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