SESSION PLAN

Sector : TOURISM (HOTEL AND RESTAURANT)

Qualification Title : HOUSEKEEPING NC II
Unit of Competency : PROVIDE VALET/BUTLER SERVICE
Module Title : PROVIDING VALET/BUTLER SERVICE
Learning Outcomes:
LO1. Provide valet services to guests
LO2. Display professional valet standards
LO3. Care for guest property
A. INTRODUCTION
The unit of competency Provide Valet/Butler Service. Deals with the skills and knowledge required to provide
valet/butler services in a commercial accommodation establishment.

B. LEARNING ACTIVITIES
LO1: PROVIDE VALET/BUTLER SERVICE TO GUEST
Learning Content Methods Presentation Practice Feedback Resources Time
Define role of a valet Modular (Self-paced) Read Information Answer Self- Compare CBLM 3
service in accordance Sheet 3.1-1 on Check 3.1-1 your hrs.
with enterprise policy. Define role of a valet answer
service in with
accordance with Answer Key
enterprise policy 3.1-1

Prepare to be deliver Modular (Self-paced) Read Information Answer Self- Compare CBLM 3
Valet services within Sheet 3.1-2 on Check 3.1-2 your hrs.
the limit of Prepare to be deliver answer
responsibility Valet services within with
the limit of Answer Key
responsibility 3.1-2
Record valet service Modular (Self-paced) Read Information Answer Self- Compare CBLM 3
Sheet 3.1-3 on Check 3.1-3 your hrs.
Record valet service answer
with
Answer Key
3.1-3

LO2. DISPLAY PROFESSIONAL STANDARDS

Communication Modular (self-paced) Read Information Answer Self- Compare CBLM 7
phrases of valet Sheet 3.2-1 on Check 3.2-1 your hrs.
service provider with Communication answer
guest phrases of valet with
service provider with Answer Key
guest 3.2-1

Demonstration Perform Evaluate CBLM

task sheet your
3.2-2 on answer
Welcoming using the
the guest performanc
e criteria
checklist
3.2-2
Grooming standard of Modular (Self-paced) Read Information Answer Self- Compare CBLM
a valet Sheet 3.2-3 on Check 3.2-3 your
Grooming standard answer
of a valet with
Answer Key
3.2-3

LO3.CARE FOR GUEST PROPERTY

Procedures in Modular(Self-paced) Read Information Answer Self- Compare CBLM
unpacking, storing Sheet 3.3-1 on your
and packing of guest Procedures in Check 3.3-1 answer
luggage unpacking, storing with
and packing of guest Answer Key
luggage 3.3-1
Demonstration Perform Evaluate
Task sheet your
3.3-2 on performanc
procedures e using
in Performanc
unpacking, e Criteria
storing and Checklist
packing of 3.3-2
guest
luggage
Procedures in Read Information Answer Self- Compare CBLM
presenting guest Sheet 3.3-3 on Check 3.3-3 your
clothes ready for use Procedures in answer
presenting guest with
clothes ready for use Answer key
3.3-3
Demonstration Perform
Task sheet
3.3-4 on
Procedures
in
Presenting
guest
clothes
ready for
use
Organizing repairs Modular (Self-paced) Read Information Answer Self- Compare CBLM 4
based on guest Sheet 3.3-5 Check 3.3-5 your hrs.
instruction Organizing repairs answer
based on guest with
instruction Answer Key
 3.3-5
Cleaning and Modular (Self-paced) Read Information Answer Self- Compare CBLM 4
preparing guest’s Sheet 3.3-6 Check 3.3-6 your hrs.
shoes Cleaning and answer
preparing guest’s with
shoes Answer Key
2.3-6

Demonstration Perform Evaluate CBLM

Task Sheet your
3.3-7 on performanc
Cleaning e using
and Performanc
Preparing e Criteria
guest’s Checklist
shoes 3.3-7

C. ASSESSMENT PLAN
Written Test
 Basic contact lists and details, and basic customer preference profiles
 Communication phrases of valet service provider with guest
 Procedures in unpacking, storing and packing of guest luggage
 Procedures in presenting guest’s clothes ready for use
 Identify cleaning materials and supplies appropriate for shoes based on material of shoes
 Cleaning and preparing guest’s shoes
 Basic darning and mending for clothing and linen and repair of other accessories
 Protocols for ensuring optimum privacy and confidentiality for all guests

Demonstration/Practice/Interview
 Procedures in unpacking, storing and packing of guest luggage
 Procedures in presenting guest clothes ready for use
 Cleaning and preparing guest’s shoes
D. TEACHER’S SELF-REFLECTION OF THE SESSION
The use of Competency-Based Learning Material provides sufficiency of learning content, appropriateness of learning
and evaluation methodology and aids in a well maintained training facility. It enhances the capacity of the trainer to
facilitate the training.